CBT-i Coach Customer Service

CBT-i Coach Positive Reviews

Great and helpful toolEasy to use and helped me discover and understand my sleep patterns, giving me insight into my behaviors. With the help of some good study and consulting with a sleep therapist, along with other good health practices, this app assists me in tracking, improving and maintaining good sleep hygiene and better overall health. In my mid to late 50s, I’ve cultivated a more pleasant and less stressful life by giving up more abusive aerobic and anaerobic practices in favor of sustainable stretching and gardening, to include lots of push lawn mowing and weeding, augmented by seasonal yoga, golf, swimming, bicycling and handyman work. The cumulative effect is increased flexibility and decreased wear and tear on tendons, ligaments and cartilage along with lower blood pressure and pulse rate. Quality sleep is a big part of my overall improved health: mental, physical, emotional..Rick HauptVersion: 3.1

Sleep tracking portion needs major overhaulI’ve been using this for several months on my own as I’m not affiliated with the VA. I can not set the sleep prescription and when I try it has me waking and going to sleep at 12 am. On the home page I try to set the sleep prescription and am unable as I am told my sleep percentages are too low for the past week and I need to see a provider. We’re told not to look at the time we wake, but this is required for the tracking (how long were you awake). I can only see one week of data on the graph and so am unable to track longer periods of time to show patterns to the person who is trying to help me with sleep. So, the major functions of your ap are flawed. Being a mental health professional, I find the helps to be a very nice addition, but know that some of them aren’t appropriate for chronic insomnia. Sadly, I’m unable to find a compatible program that would allow we to download/view the sleep tracker information to share with a provider. This ap needs major work, but is the best free one I’ve found to be available..ThepurringdeadVersion: 2.4

Good AppA free application with no ads! Yay for that! On a basic level it’s a really great application, providing opportunities to look at sleep and factors surrounding sleep differently. With a new view comes the chance to make changes to improve sleep and sleep satisfaction. I use this in conjunction with another app that helps track my sleep, which helps give me some of the info needed for my sleep diary. I have not started using several of the tools offered, but enjoy the sleep diary and graphs. I recommend this application to others. Thank you to the VA for making this widely available. * Note to developer: Bug fix needed on the graphs. The numbers along the graph axis are not match up with the information put in the sleep diary. Ex. Went to bed at 0200h, but matching the data point to the left axis looks like I actually went to bed at 0300h. Otherwise graph points seem accurate relative to one another..67bigbeeVersion: 2.5

Pocket guide for your sleep issuesI was introduced to this app many years ago by a sleep therapist and have been using it for the progressive muscle relaxation. Recently I started having sleep issues again and turned to it for the sleep diary (while reading Hello Sleep book) and it’s been wonderful! So easy to use. And my sleep is getting better already. It’s probably more helpful if you already have some knowledge of insomnia, like you’ve been though a CBT-i or are aware of the concept. Anyway love this app and really appreciate all the tools it provides..S.F.PediEmDeeVersion: 3.1.1

Great app for vets/first respondersThis is a great sleep app for veterans or first responders. The sleep tracking section is very helpful. Also the suggestions are not annoying like with some sleep apps. Some of the sleep prescription stuff could be hard to understand if you are using it on your own without a therapist. The notifications are buggy but there’s a way around that which is every time you get a notification if you click on it (like to open the app) then it will work correctly..Doberman_WarriorVersion: 2.2

Decent appThis app was recommended to me for sleep apnea. The app seems pretty straightforward on the surface, but the layout could be better. One feature that I highly desire is being able to access/input data using any device. That feature seems to be missing. Since I use multiple devices the data stays with the device the data was input to the end result being a mish mash of data on multiple devices. A simple user name/password and account would solve(?) this issue and would allow data to be compiled and provider access. I'm too new to using this app to give it an accurate assessment, but since I am made to, a neutral rating. I will update in the future..StanjuneVersion: 2.4

A very helpful part of my insomnia planI’ve been using this app for several years. I’m not a veteran; I just stumbled on it while researching insomnia apps. I’ve had insomnia since childhood and am now being treated with CBT and medication. This app helps me track my meds, caffeine and alcohol intake, sleep hours, naps and everything else that potentially affects my sleep. Definitely recommend..Wide-awake ChrisVersion: 3.0

Effective app but…I find the app fast and easy to use. One difficulty they should fix: When I choose “Went to bed at 10 PM”, the app should pre-load “PM” as the time I fell asleep. It doesn’t. It defaults to AM. Also, and a big one that I will remove if someone will tell me how to do this, I had a sleep doctor appointment the beginning of June. It appears to have lost all my May data. Can the diary be made continuous? There are very few instructions included with the app, and it includes no way to contact the creators for help..G0dzillasRusVersion: 2.5

10/10 recommendI have been struggling with insomnia this year and was feeling really hopeless with it. The educational resources on this app have helped me feel validated with my struggles. I regularly use the sleep diary to feel like I have more mindfulness and control over my sleep again. I am deeply appreciative that this resource is free and easily accessible..Singer1997Version: 3.1

Great appI was using an expensive app for 1 month and i am struggling. especially with Srt and waking up many times a night. i just found this on in an article i was reading online about cpt -i therapies. this app is so much better! it goes in deeper, answers more questions provides more choices in the therapies. and its free!!!! i am switching now!.HermantheartdogVersion: 3.1

Part of my self-care routineStarted using this app 2 years ago as part of VA sleep therapy program. Excellent reminders and tools for healthy sleep, but really focus on the everyday logging feature. Gets me back on track quickly. Never had any of the issues other reviews have mentioned. Stable, easy to use app..MrcstoneVersion: 2.5

Nice electronic logI have not really delved into this app outside of the sleep log, but I did want some kind of record of my daily sleep. This is providing that. Very easy to use and it also reminds me to fill it out each morning. Overtime I will have a record that I can use as I try different methods of sleeping better..ChhheeerrrieerVersion: 3.1

No nonsense appI’ve been using this app on and off over the past couple of years & nothing is straight to the point like this one. The information in here is concentrated, straight to the point and, readily available; the reason I give it 4 instead of 5 is because it lacks a little utility in sleep track as compared to using garmin app. Overall, I’d give it a 4.8 if I could..ApechangeVersion: 2.5

SleepI’ve enjoyed all the tools. It’s hard to determine when I actually go to sleep but the sounds help. I have it set for 20 minutes. If I’m not aware of it silencing, I know I went to sleep within that 20 minutes. I’ve used the relaxation techniques and they help. Still can’t quiet my mind all the time..Skip the wakesVersion: 3.1

Good, but needs some thingsThis is a decent app for tracking sleep habits but needs some improvements. 1. It needs a much better reminder system, something that will constantly show up on your lock screen until you’ve entered your data for the day. 2. Put the ‘Add new entry’ right on the home page. There shouldn’t be any need to cycle through other pages to do this..Winmeister1Version: 2.4

FantasticThis program is the first “non-pill” isolution to insomnia that studies have shown works as good or better than its control arm. Warning for contraindication to cbt-i is diagnosed bipolar disorder so speak to your healthcare professional before attempting the program. So glad we have this resource at our finger tips and for free!.Jpwn008Version: 2.3

Date malfunction in sleep diaryHelpful tool, but periodically the date function in the sleep diary won’t work properly. Today is September 12, but the app insists that it’s August 19. It was working fine over the last month. I tried powering down the phone twice. I checked that recent updates were done. There is no clear path to app support, so I am resorting to posting this here..Madison AmyVersion: 3.1.1

Extremely Helpful AppThis app has made my life better. I really believe it’s helping me get better sleep. I hope the developers will keep working on it. I’ve noticed that the last night’s data doesn’t appear when I graph my sleep. Also, the app doesn’t look good on my iPad since it doesn’t fill the screen. I really appreciate this wonderful tool..Estudiante-1Version: 2.4

Thank you, VANeeded this app so much after suffering postpartum depression and anxiety with awful sleep as an active duty mom. The app is great but there is an issue with the sleep prescription and entering prescribed wake and sleep times. The version I have will not let you update those two fields and default to midnight for both and this you cannot have a sleep prescription without them..Jflem939Version: 2.5

ReviewI just wish you could enter the time to go asleep for EACH of the times one awakes at night. Example, sometimes I’m up 1 hour or more, and the next time awake in the middle of the night I’m up 15 minutes. This system makes me choose just one time to go back to sleep..Review of cbtVersion: 3.1.2

HelpfulI’ve been using this since July after seeing a sleep doctor. I like the app. The only thing I wish they’d change is the time options. It’s in denominations of 10. I wish it went by fives are all numbers would be better to have an accurate assessment..Nicole 419Version: 2.5

Very usefulDuring a CBT-i course provide at the hospital, they suggested using this app to take my usage and compliance. I have found this app very useful and easy to use. I’m grateful to have this on my iPad, it’s much easier to discuss my sleep patterns with my doctor with this tool. Printing a report is a major benefit for my. I need to check if data can be imported from my CPAP app..Lbt01832Version: 2.4

Great sleep app!!!This app is wonderful not just for veterans but for anyone who has trouble sleeping. It appears to use many scientific and evidence based measurements, Travis multiple dimensions for sleep and has a notes section. This is exactly what I was looking for!! I’ve already recommended it..FursaraheliseVersion: 2.3

April updatesI’m have been using this for a few months now, the updates it got in April have Mede the app worst. Is was nice and simple before. The dates are not automatic anymore, the Home Screen can be buggy. Wish they wouldn’t change the layout or at least let the user choose how they want it..April updates 23Version: 3.0

Excellent app for insomniaWorking with a Psychologist and this app has been very helpful and beneficial for getting me more restful sleep and actually getting some sleep…..EyesofThunderVersion: 3.1

Cannot find where to enter my emailNeed to export data, for this the app prompts That must have email entered, but click and searching cannot find where to enter my email. If could please give directions on how to enter/store my email in the app.Matt wants sleepVersion: 2.5

I Like the “look and feel” of it, but…This may seem nitpicky, but on the “update sleep“ page, the diagram shows Sunday being the seventh day of the week. It should show Saturday being the seventh day of the week. It’s otherwise too early to judge it as anything other than 3 stars = “meh” 🫤.MJCqwertyVersion: 3.1.1

Not working so well for iOS 8I like this app but some of the features do t work for my phone. Also, why does it not keep my sleep data for 1 week. I would like to be able to access my history for longer..RockystillwaterVersion: 3.1.1

Good App but lacks integrationGood app with all the data collected but the lack of integration with apps that actually track your sleep makes it tedious to have to fill in data points from one app to another. Publish an api to the app and let the sleep tracker apps integrate to it. Then it would be 5 star..KsshooterVersion: 2.5

App stopped working after 1/1/19But, it lets me enter sleep diary info as usual. However it shows no record of entries after 1/1/19. I have been using it flawlessly since August. I cannot find any way to reset for the new year, or any reason for this issue..NblyVersion: 2.3

Useful but buggyUpdated from 2 to 4 stars for fixing the issue related to the audio stopping when the screen shuts off. If the notification system works consistently I will revise my score to 5 stars..AhumaydanVersion: 2.2

Very easy!To be able to just open up the app and plug in your sleep hours every morning it’s too easy. Awesome..Brendon79Version: 3.1

Works really wellTried so many things for insomnia, this is the only one that works.ApingelVersion: 3.1.1

Some bugsI’m not able to change prescribed sleep and wake times, which I’m supposed to adjust weekly in the app. I wish the app gave me a recommendation vs me having to self assess. On a positive - I’ve stopped using my phone in bed and wake up at the same time every day now..GimletAndChillVersion: 2.3

Staying on taskWhen you suffer from insomnia the app helps you set goals and stick to them..Combat BettyVersion: 3.1.1

Excellent resourceSimple and easy to follow.Vyasa11Version: 3.1.2

I’m seeing a changeThe app is helping me sleep longer and I hope things will continue to improve. Really appreciate that it is free..Cathie365Version: 3.1.1

Export data to health app not workingThis app was recommended to me by my doctor and I’ve found it’s taught me a lot about good sleep practices. I’ve noticed a change in my sleep patterns too. The only recurring issue that needs to be fixed is the export to Apple Health button always causes the app to crash and never exports the data..ErnieezVersion: 3.1.1

Great Tool for Accurately Tracking SleepI love this app! Great for accurately recording # hrs sleep for doctor's records and mine. The reason for 4 instead of 5, it gets a glitch once in a while and won't allow me to record certain dates. I think in the 2 yrs i've been using this this has happened 3x. The sleep recommendation is really off. I use it more just to graph my sleep patterns for my records and those of my health professionals..AcousticLvrVersion: 3.1.1

CrashesThis app always crashes. I can never same my sleep. So frustrating.AmymedcalfVersion: 2.5

Understand your sleepI got this app at the recommendation of my Occupational therapist because I had not been getting enough sleep. The app allowed me to track how I was sleeping as well as track my sleeping habits. Seeing my sleeping habits like when I go to bed on a graph really helped me become more aware of where I could improve personally to try and get a better sleep. It also allows you to track different things that can affect your sleep and can be hooked up to your smart watch. I definitely recommend it even for people without sleep disorders..Sberry.monsterVersion: 3.1

Good info but flawed functionalityThe data collected is great and the insight I get from it very helpful. However, I can’t update my sleep prescription nor will I receive the exported reports. Went on the app support website and there is no information on troubleshooting these 2 issues..Jinny1280Version: 2.5

HelpfulI like having my sleep data in one place. The reminders do not work consistently from day to day. Days go by when I don’t get my reminder to complete my sleep diary, then I randomly get a reminder for a day or two..Sleepy57294Version: 2.5

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CBT-i Coach Negative Reviews

New version is worthless!I have used this app for a year, and it had some flaws but was helpful. The old version looked old school, but it worked. The new one is awful and full of bugs. Data export no longer works, which makes the app useless: I cannot read charts with no data point and with data all smushed into a tiny screen. When typing into the notes, the app doesn’t automatically capitalize anymore. If you create your notes in a different app and copy/paste, you have to give the app permission to paste EVERY time instead of just allowing it in settings. Saving an entry no longer shows you your sleep stats; you have to search for them instead. The app creates duplicates if you try to edit an entry. All of these are new issues since you tried to fix a perfectly good app! Please fix!! The one issue I had with the old app is that creating an entry requires that you focus on the sleep issues instead of on good quality sleep. You need to know how many times you wake and for how long, as well as what time you finally awoke. People who struggle with insomnia should not be focusing on these things. Developers, please create a sync to a sleep device that will automatically record this data!.SassyJ9Version: 3.01

Easy sleep logger, but entries disappearI’ve used this for a couple of months now and find it very easy to enter details of my previous night’s sleep. I found it helps to use the 24-hour clock instead of the 12-hour am/pm as it defaults to morning times during entry. But my larger issue is that entries mysteriously just disappear. I make my diary entry, save it, close the app until the next day. When I go back the next morning, I see entries from a few days ago are just gone and just 4 or 5 of the last 7 days still exist. No idea what’s going on here. Doesn’t happen all the time, just when it feels like it. This is a major annoyance and reduces the value of the app. After entering and saving the sleep details, and then losing one or several, the graphical outputs are not as useful as they might have been with all data. All my data is entered into this app on my iPadPro 4th Gen with current versions of iOS, now on v16.2..SalisburySamVersion: 2.5

Critical Data MissingCBT-i app could be a good app if: Modified to add you low/high SPo2 and HRV value to the Sleep Diary. Additionally, the PDF export is really inadequate to determine your overall sleep values. Suggest app be programmed to allow PDF export of a summary that provides the average: Total time to sleep, times you wake up, total hours of sleep. Also add to the Sleep Diary capability to add SPo2 low/high, heart rate and HRV values, which would also be included in the summary. A one page summary of the above would be beneficial to individual and Care Provider. No Care Provider is going to gain needed info provided in the current exported PDF format. As many have smart watches that track suggested new data, please consider..CRW1948Version: 2.5

Still not there yetThis app *looks* user friendly and aesthetically pleasing, but it’s really clunky and still very basic. I appreciate the effort to get more of these tools out for people who need them. But the things I found that I liked were either removed, or it took way too long to find them again. It’s not easy to navigate at all, and you’ll find yourself in loops of trying to get back to the 1 or 2 things you might find useful or unique. Again, thanks for the effort - I was getting stressed just trying to get back to the tools I liked. Maybe they were removed? So it’s making me feel crazy too! Eh, not good I guess..IntellectuallyursVersion: 3.1

New version is way too buggyI have used this app for a year. The old version looked old but worked. The new version is riddled with bugs. When I first updated the app, it wiped ~8 months of sleep data history. I talked with the developer, and they said there was no way to recover the history. I continued using the app, but it’s so buggy. Export data doesn’t work. Editing sleep entries creates duplicates. The sleep charts are hard to interpret because there are no values/data points. Overall the new version is a downgrade from the old, reliable version..Ashley.eVersion: 3.01

Clunky technology and obvious education1. It is impossible to forward a day to enter “yesterday’s” nap on the day it is taken. Not helpful for people who can’t remember yesterday. If one has to make paper notes to use the app, what’s the point? 2. Most of the advice is about sleep hygiene. Chronic insomnia is not caused by, nor cured by things like sleeping in a cool room. 3. If you think a worry time is effective for PTSD then you don’t understand PTSD. As usual this is just good advice for normal people. Sure think about how you can’t pay your light bill then stop thinking about it, you’ll probably feel better..Verity S.Version: 2.4

My god, please fix yr new version - catastrophic errorsPlease fix the gross errors of the new version. I’ve used this for years and now it’s kaput!!The old version was old school but it worked. New version— doesn’t work on iPad landscape mode so that you might type. Doesn’t save entries when you press SAVE. Opens the Sleep Diary in some random date in the past, instead of Today. Once you finish an entry you don’t automatically see your sleep efficiency stats— you have to go back home and search for it! Surely you know these things! All the VA money and labor just to break a priceless tool???.SusiebrightVersion: 3.0

Better than nothing but needs a lot of workI’m a provider that does CBT-I and this app has so much potential. The Sleep Need Questionnaire needs to be added to assessments. There should also be an easy way to access average bedtime, sleep latency, awakenings after sleep onset, wake times, etc. Also, the sleep efficiency average given is total, not by week, and the graph does not expand/it’s too small to read exact numbers at each data point. It would be a much more useful, convenient app if it had these features. Hopefully they can make improvements soon..EmilehmanVersion: 2.4

Date picker worse than beforeThere are a number of good things about this update but the date picker is worse than before. Previously the default date was today’s date meaning I’d have to scroll back one day for every diary entry. Now for some reason the default is in February so I have to scroll forward two months and then select the date. Please just make the default date YESTERDAY. Most people will be entering their sleep from last night — not from two months ago..FireflyvixenVersion: 3.0

Useless if you’re going to sleep early morningThe app requires you to keep a sleep diary for five days before you can get into the sleep coaching. However, if you are an insomniac who cant sleep or can’t even get yourself into bed before 12 am it doesn’t work. If you enter a bed time after 12 am it thinks you went to bed on the morning of the the PREVIOUS day and therefore slept for over 24 hours. There’s no way to indicate that you went to sleep early that morning. I can’t make accurate entries in the sleep diary and therefore cannot use the app for its intended purpose.Rip Van TwinkleVersion: 2.5

Sleep DiarySometimes, I don’t know the answers to some of the questions for the sleep diary. However, I still have to enter something, because there is no way to skip a question or to leave it blank. As a result, there can be a huge reliability problem with the resulting data. For me, keeping a sleep diary using paper and pencil is much more accurate..104947005422690411690Version: 3.1.2

Two things1) please allow me to view graphs of all my data, not just the last 7 days. This is paramount to identifying patterns and breaking habits. 2) for the love of anything, stop the notifications warning me that I’m not getting enough sleep to function. I KNOW!!! Why do you think I downloaded the app?!?! This garbage is making me not want to use the app and making me want to punch my provider in the face!.KFrankie533Version: 2.3

Can’t even begin because it is too limited limitedMy job begins at 1:30am. I tried to submit a sleep log off getting in bed at 6:30 pm and walking 3 hrs later unable to go back to sleep before getting up for the day at 1:00am. The sleep app thinks the wake time was for the next day and there isn’t any way to let it know it was for the same day. It will not accept the entry. So I can’t even begin to use the app because I can’t complete the first task..JfgjgdfbjffkjfsvnhVersion: 2.4

Confusing, ambiguous and cumbersome appThe time frames which the questions in this app uses are ambiguous and confusing. It is extremely cumbersome to use. Why can’t the writers of this app simply include the calendar date which the question refers to with each individual question? Why can’t they allow the user to erase the app writer’s‘ questions?.Raid BlunderVersion: 3.1.3

BuggyMy import from Apple Health has been pulling from the day before most recent sleep for the past month or two. It worked correctly for a long time and then suddenly stopped importing the correct day. I’ve double checked that I’ve imported all recent days. Not sure how to fix..DukeNukem05Version: 3.1.2

Why did you change?I used app for awhile and was happy with it but one morning the icon had changed and the functionality changed also. Calendar is set to 2022 so I can’t track sleep accurately and years of records just disappeared. If I were working with someone I would have no data. It’s become an annoyance since it doesn’t track anymore..Scooby geekVersion: 3.0

Made problem worseAll that entering in the sleep diary caused me to fret more about my insomnia. Nighttime awakenings increased in length as anxiety increased. The app is also like a scolding school teacher e.g. “warning!” “looks like you have insomnia (duh) talk to your provider”. Tells you NOT to look at the time but how are you supposed to know how long you were awake in the night (worrying about not sleeping)? If you have anxiety and some OCD tendencies, I cannot recommend this app. At all..SssscariVersion: 2.5

FunctionalityThe program that I downloaded is stuck on the date it was downloaded. I can’t edit the date or times. This template is not editable at my end to allow entering accurate sleeping habits..Br.0f.RecordVersion: 3.1.1

Need to add more featuresIt would be nice to have the option to export the data. It would also be helpful to be able to view more than one week on the charts..GardenomeVersion: 2.3

Difficult to understand, can't useNot sure how this works.Rachelb79Version: 2.2

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