The HK Alexa Setup app works with Harman Kardon Allure, Harman Kardon Allure Portable, Harman Kardon Astra. Use the HK Alexa Setup app to set up the speaker and configuration.
HK Alexa Setup Positive Reviews
Agreed, but...So initially, this thing wasn’t powering up and I thought I too had another paperweight to add to my collection of actual paperweights. The scathing reviews seemed justified. And then, I decided to put my engineering skills to work (I am a lawyer) and bent the plug prong. I plugged it in and it made a terrible crackling sound and powered up.
If you can get it to work and power up, setup Is easy and the thing sounds amazing. It’s actually beautiful too. So, I admit - sketchy for the units to be so unpredictable, but when it works, it’s fantastic. Sound is beautiful....Dream illumibleVersion: 3.5.1
App is Fine , Need Factory ResetThis app does the job fine. If you’re HBO g problems connecting the speaker to WiFi to the speaker using the App, you’ll simply need to reset by using a small pin to press the button next to where the power plug is inserted into the device. I learned this from Mario at Hk support who was an absolute stud trouble shooter!.Fili Pinot NoirVersion: 3.5.3
Finally works!This is an edit to my original review. It looks like the folks at Harmon Kardon / Alexa read the reviews (which I originally gave them one star for and now five), and fixed the problem with other reviewers connecting their Harmon Kardon Astra speaker. They actually provided more in depth instructions in how to connect the Astra to Wi-Fi. Finally. Thank you..CJMillettVersion: 3.1
A luxury productNow my machine is useless.
Edit: I bought my speaker used on eBay, it worked fine for like two years, now Alexa doesn’t work and every time I try to set it up after a factory reset, it takes me to the screen where I connect to Alexa, and it fails. I don’t know if you people have some problem with Jeff Bezos or something….HayoureitVersion: 3.5.3
I can’t get it registeredSo I got the speakers today from my sprint store. I really enjoyed the sound. However. Following the application instructions is simple however, once it tells me the Internet is connected and the speakers have been paired it gives me a connection failure even though I see it connected. And for some reason the volume keeps getting louder and softer. How can I get help..Ezzie artistVersion: 3.1
Simple AppBought the HK Allure from Prime Day. Easy connection with newest update version of the app. However, it is just a simple app that you only use it for turning the light on/off. An EQ function or others are highly recommended to improve..HaZuLeeVersion: 3.4
Great speakerPlease fix the screen size on app to fit for iphone xsmas and other larger iphone screens.AhmetoooVersion: 3.5.1
Sound control neededThis app is quite basic. It would be great to be able to control bass, mid and treble to adjust for music styles. An EQ function would be great..Jesus_dlrVersion: 3.2
Love the appYes.PoorscratcherVersion: 3.5.3
It works just fine for meI have seen a lot of negative reviews but for me it worked just fine on my first try! No hassle no hiccups just follow the steps..TivicksVersion: 3.5.3
Not user friendly setupI won this speaker. After reading all the reviews I figured I had a doorstop. Took me all day but I eventually got it set up. Do not connect to the Astra in Wifi setting, once I connected the Astra in Bluetooth I was able to set it up by manually entering our wifi account name and password. The app then has to update so I made sure my phone was plugged in and walked away and let it do its thing. Sounds good once you can get it connected..SLF306Version: 3.5.1
Not to badI’ve heard a lot of bad reviews but I had a little trouble with a older phone but when I used my iPhone 11 Pro it worked fine and speaker works great.Doggo495853Version: 3.5.1
HK AstraThus far, works just fine for me... will update the review if something changes🤷🏻♂️ got it for free with a deal from best buy.Pipop123Version: 3.5.1
Overall not badI’d like to start off by saying I was quite skeptical of this speaker because of the poor reviews on here describing this app so poorly to connect etc..
Let me say that the connection to my iPhone XS was simple the connection was a little slow where I had to manually enter the wifi information however I managed to connect in less then 5 mins right out of the box. And now I’m gladly enjoying the 360 degree sound from my Harmon kardon speaker.
App needs a update but it does the trick..OftenimitatedneverduplicatedVersion: 3.5.1
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HK Alexa Setup Negative Reviews
App needs workI recently upgraded my routers. I have HK Alure portables that have worked fine for years. But after my new network was in place one would not connect. After a lot of troubleshooting I reset it to factory. Only to discover that the app had not been updated for two years and would freeze during Wi-Fi setup. I bought a HomePod Mini.
Then I see that the app was updated just days ago. So I try again. You get to the step where it says connecting to Wi-Fi and checking for update and it fails. But it didn’t fail. Whose stupid idea was it to make that a single step! What failed was likely the connection to check for updates as the Alure portable has been discontinued. My firewall shows both Alure devices on wi-if. And The app shows both devices and I was able to re-register with Alexa.
Unless you are totally discontinuing support for the Alure portable then that step needs to be split. Otherwise remove the Alure portable from the app. I give this 2 stars because my skills got this to work despite poor app design..RdolivawVersion: 3.5.3
Device went offline and will not reconnectMy Harman Kardon Astra connected when I purchased in September. It did well for one month and went offline. I returned to this appl to connect it again and it will not reconnect. Tried many days and hours. Im going to return this expensive piece of equipment back to the sprint store. Appl nor equipment works.MarciePVersion: 3.1
Horrible SetupI bought this today for our store and while waiting for it to setup I read the reviews here. Let me tell you...they aren’t wrong. Got the app and then it connected immediately to the speaker, setup wireless, found update... won’t restart. Waited almost 15 minutes (not my internet because i ended up downloading another game while I waited) and nothing. I restarted the speaker and it wasn’t recognized by my phone. Entered startup again...it connected to the speaker but now it says my internet is down. Powered down again and now my phone couldn’t find the device. So now I am sitting here 30 minutes before people are coming to see the store for the first time and I don’t have music. Good job HK.KaymanismVersion: 3.4
1.8 stars overly generous.Well, I’m another victim of the “ soundless” speaker. It could be used during Halloween to add a spooky fee to a haunted house. The app won’t upload to my phone, it turns on but that’s about it! As I said, makes no sound, nor connects to anything. I want my money back. I may be reaching out to Consumer Affairs and find out if this Allure speaker qualifies for a recall as many consumers complain about the same thing. Wish Hartman Kardon /JBL or whoever is responsible to reach out to consumers and set things right..UnosuaveVersion: 3.5.1
Worst setup, impossible to useHave been trying to connect this allure for three hours!!! This company is ripe for a class action lawsuit, how can you sell a product that does NOT WORK!!! Going to return it, and buy something like a JBL that has what’s called a SEAMLESS user interface, BEWARE, if you buy the allure, you will never hear a note of music playing from it because the app will not connect to ANY network..JasoNomoSanVersion: 3.5.1
Beautiful speaker I can’t useProbably the most expensive paperweight I’ve ever purchased. I’ve had this speaker for almost a year, I even sent it back to HK to have it looked at, they claim they reset it. Since the day I unboxed this speaker I have not been able to use it. Will not connect to the app, can’t even use it as a Bluetooth speaker cause it needs to be set up first. Worst product, very disappointed.NoaharcVersion: 3.5.1
Unable to set it upI’m unable to complete the setup on my HK allure. I downloaded the HK Alexa Setup App and when I gave allowance for network and location the app still says my phone doesn’t enable WiFi which I clearly do as I was able to search the web. I redownloaded it multiple times but get the same results. Now I’m stuck with just Bluetooth..LantiyasVersion: 3.5.3
One is giving it to much praise!The sound of this speaker is great but if you are buying it for the Alexa connection that it has look somewhere else. It will not connect to any other smart devices in the house. Meaning you are getting a lesser version of Alexa. This needs to be fixed before I would consider giving it a better review. Wouldn’t recommend purchase..Jeeshua117Version: 3.1
App no longer connectsI guess it was the last update 2 weeks ago, but now when I try to use the app the app it keeps telling me “Your phone doesn’t enable Wi-Fi connection”. It was working perfectly before. My Allure portable is still reachable and controlled by Alexa app, so the problem is with the app itself..JarosmarVersion: 3.5
Yellow ring of deathSame issue as others. I have a yellow ring that seemingly even the developers didn’t know existed and the speaker will no longer work. Keeps telling me my product is unregistered but worked perfectly fine for the first few months before refusing to connect and there is nothing in the app about it being unregistered..Nobody that's whoVersion: 3.5.1
App it good product is okGot the astra today and set it up went through all the instructions for a few hours and I don’t know if it’s the app that won’t let it respond or what but when I say “alexa” it will not do anything.GoofyGoober1023Version: 3.1
HorribleWorked the first time I set it up but stopped connecting 2 days later, my internet is strong and running other devices without issue. Now when I try to find the Astra through this app it is not able to find my Astra speaker. Very disappointed to say the least..AaronmnskyVersion: 3.5.1
Will not connectPurchase about 2 weeks ago downloaded this app to help with setup connects to WiFi shows connection on phone but Alexa keeps having trouble connecting to internet no way to use it with out connecting to the device very dissatisfied with this purchase.AlosaDTVersion: 3.5
Why does this app even exist?It might work if I could just use the Alexa app for setup. But connection fails every-time. No Alexa, can’t turn off lighting or play connect by Bluetooth. Should have opened the box years ago. Now it’s a brick..KhalasVersion: 3.5.3
It doesn’t let me access the Home option on the appIt’s all around a good app but it just won’t let me access the home part of it because its not even there. Someone please help me with this.Ya_Gurl_TVersion: 3.2
Great paper weightPurchased from sprint a few months ago came home connected and everything worked great. Fast forward to last night stopped working and won’t connect waste of money now! Really disappointed.Meggie22BVersion: 3.4
Set upI’m having problems setting up the HK Astra. It keeps telling me it’s having trouble connecting to internet!.Jpet-2Version: 3.0
FrustratingWhat a shame. It could be great but it is horrible. The most frustrating apps I have to deal with. It simply does not work 99% of the time. I should have read the reviews here before buying an Harmon Kardon Alexa speaker now I’m screwed..Mari.AlbuqVersion: 3.5.1
WiFi SetupI am having the most difficult time setting up my WiFi to my new speaker... I have followed directions step by step and I am still unable to get it connected... just frustrating.JisiebuitronVersion: 3.1
HK Astra - A year of frustrationThis speaker has been a pain in my side for a year. Often looses connection. The latest...I cannot get it to pair with my new iPhone 12. I’m ready to throw it in the trash! Not worth the aggravation anymore..Abwhite86Version: 3.5.1
Never Gift Alexa AstraReceived as a gift, unfortunately the HK Alexa Setup app doesn’t work. It just hung at the screen suggesting Enable WIFI network despite WiFi already unable and active..YougalVersion: 3.5.3
SmhWorst speaker ever!! Always have a hard time connecting. I have to redownload the app every single time. After having it over 2 yrs now it won’t connect at all..MelycookieVersion: 3.5.1
Won’t connect to iPhone 8 PlusSays your phone doesn’t enable WiFi connection please enable WiFi connection and search again. But it is enabled.JadertadertasticunicornashesVersion: 3.0
Worst app everrrrrrrrrrDo not bother. But a speaker that connects to your phone; not Alexa this app does not work and I am disappointed with all these negative review they did not attempt to fix it. 👎🏻.JQ EssenceVersion: 3.5.1
🙄🙄🙄🙄🙄🙄🙄I had no problem connecting the speaker the first time but all of a sudden it said I was offline 🤦🏽♀️ I followed all the steps and still nothing I’m so irritated this speaker was NOT cheap.Terrell1001Version: 3.5.1
AwfulAwful app. And, unfortunately, leads HK Astra to be nothing more than an overpriced Bluetooth speaker. No help. No customer support. Just the same error message through the App..PDiddySVersion: 3.5.1
PoorThis app will not connect with my WiFi. Very poor instructions on directions included with speakers. Back to Srint Store for a refund ?.Wv12356Version: 3.4
No settings?..Tried changing my name.. can’t find the settings 😑.. Alexa is no help on that..NCRepWaffleVersion: 3.5.3
Astra won’t connectCan not connect my harman Kardon astra after numerous attempts. It was connected the first few days. Lost connection and cannot reconnect.Aaj86Version: 3.1
Allure - So promising, so disappointed!!Cuts out constantly playing from Bluetooth or WiFi, and I just pulled it out of the box!! COME ON!!!.LivtwoflyVersion: 3.1
Update ... dead ...I bought hk allure and this thing started an update and end of story. ...Just using it as Bluetooth speaker..Slvr47Version: 3.5.1
UselessI paid almost 80$ for this useless stuff. Money wasted.Gbenga32Version: 3.5.1
Doesn’t workWon’t connect to my WiFi, or Alexa..GoopasaurusRexVersion: 3.5.1
HackersHackers are using the software for invasion of privacy and illegal recording.TruthtxhtxstxVersion: 3.5.3
Una porqueriaNo han hecho ninguna actualización y ahora mi bocina tan cara es un pisa papeles. No puedo conectarla a mi red WiFi y tampoco a Alexa y/o Amazon.TexasRanger2102Version: 3.5.3
ᑌᔕEᒪEᔕᔕOᑎ ᗯIᖴI TᕼE ᗯᕼITE ᖇIᑎG ᒍᑌᔕT ᔕᑭIᑎᔕ ᑎOTᕼIᑎG ᗪEᒪETE TᕼIᔕ ᗰEᔕᔕ!.Un plug yourself from them!Version: 3.5.1
Please update the appPlease update the app else remove it from App Store forever. The stupid app won’t allow to login to Amazon. NEVER will I be buying anything with name Harman Kardon on it..Nadnahc18Version: 3.5.3
HK AstraI have tried an excessively numerous times to connect my speaker to amazon music, but it always says “fail”. This is so useless!!! They need to fix this now. It’s ridiculous. Things are expensive nowadays..YouSuck!!!!!32433Version: 3.5.3
Don’t Waste Your TimeThis app is so bad, it would be comical if it weren’t so frustrating. You buy an expensive speaker with amazon capabilities just for the app to not let you use the features of the speaker. It’s finicky, glitchy, and inconsistent. Ridiculous..CucojoseVersion: 3.5.3
HK Astra is now a brick!!How is one supposed to sign into Amazon to enable Alexa if it says “fail” every time?!? Either discontinue this application and let us use the Alexa app or fix it because I am now out hundreds of bucks on something that should be working! Someone reach out and explain how I should register my device now..ItsTonyyyVersion: 3.5.3
App is basically useless and makes the product a paper weightThe app doesn’t let you connect to amazon making it an expensive speaker that needs to be constantly charged worst purchase not worth the trouble even if its free.O.k.gVersion: 3.5.3
If I could give zero stars I wouldAbsolute GARBAGE. You can’t even search for available WIFI on this app, you have to manually type everything in. It won’t sync properly and the two times that it did it was for a very short time. Won’t connect to Alexa. Complete POS. I actually can’t believe people pay ~$500 for a speaker that runs this program. Wow..NunnofyaVersion: 3.5.1
Will they ever fox this app?Ive had the same issues everyone has I can’t set up my speaker because i can’t sign in to amazon.ObsessiveScoutMainVersion: 3.5.3
Broken appConnectivity to Alexa account seems broken . This app deserves 0 rating ..Aaj8446Version: 3.5.3
TrashPaid 500$ for a speaker that runs on this trash program.Mal listerVersion: 3.5.3
Waste of timeDoesn’t work.Mr_Stop_LossVersion: 3.5.3
Believe the reviewsI have an Astra that I can't use with Alexa because it won't let me sign in, all I get is a fail message, garbage speaker and garbage app.Ally397397Version: 3.5.3
Does not work anymoreNeed help with accessing the speaker regardless if it is with Alexa or not. Cannot sign into Amazon from the app. Rendering the speaker useless after all these years.Tigertoy88Version: 3.5.3
Hk AstraCan’t connect wifi directly and diificult to sign in Amazon alexa.Konath koyaVersion: 3.5.3
Useless hostile appCompletely worthless to attempt to update Astra device which is also user hostile and barely functional. Do not install..Dominic RyanVersion: 3.5.3
TRASHThis piece of trash won’t even tell you how to connect it to the internet. Without the internet there is a big piece of nothing taking up space. Please make it easier..Eyeball 346Version: 3.5.1
Hk alexaWorst ever. Cannot reconnect to wifi.Gee29@Version: 3.5.1
Piece of crapNo way to make this connect. No way to get tech support. Horrible..MechengtechVersion: 3.5.1
GarbageGarbage garbage and garbage
Totally garbage doesn’t connect to Internet
Even when you do manually
Doesn’t connect
What’s the point of selling if this things doesn’t work.RarebreedsokhiVersion: 3.5.1
HK AstraI got this unit for free when I purchased an IPhone and this the value of the product absolutely nothing won’t connect to internet. And won’t sync to Bluetooth..Cool Night RavenVersion: 3.5.1
Would rate 0 if I couldDoesn’t find any wifi networks. If I type it in manually it still doesn’t work. Complete junk.BarksqwwVersion: 3.5.1
GarbageBut I’ll read these reviews & Google it. 10 months without an update sounds like abandonware to me. Just like trying to speak to a human at Amazon on a mobile phone/chat..Positron McHappyVersion: 3.5.1
Can't updateI've tried to update the device with this app. No use. It simply doesn't work. The update keeps failing. What a waste of money to not being able to obtain the most recent add-ups! Not talking about how everyone is complaining about the same problems with the Astra and nobody's doing anything to solve these problems. No feedback from HK nor the developers at all, anywhere..De hadenoughVersion: 3.5.1
Useless beyond beliefAlexa tells me ten times a day to register - however the app is totally useless and will not connect or register. How can a quality company like HK be associated with this piece of junk!.LookingforhelpVersion: 3.5.1
Garbage appWhat are you waiting to update this app to be usable..!!?? This is complete useless garbage you can't do anything with this...
How come follow up mode is not supported on the Astra!!??
Good think this less than mediocre speaker came free with my JBL mediocre headphones... But from this day, I will never buy a Harmon Kardon/JBL product again...:((.Angry Worker DadVersion: 3.5.1
Astra - does not connectTried to connect to wifi with zero success on multiple attempts. Tried the alternative method provided in the app and that also doesn’t work.SptankVersion: 3.5.1
Do not buy this the Harmon Kardon AstraI got the speaker for Christmas and it worked fine for 3 months. Then it stopped working and I GOT THE RED RING OF DEATH. Now it won’t connect at all. Tried to do a reset and am not getting any kind of connection with this app. It just freezes. Again ... don’t waste your money..456001Version: 3.5.1
DéçuIl n’y a pas d’alexa français, application pas à la hauteur de haraman kardon..OlilolxdVersion: 3.5.1
Can’t setup, returning HK AlexaSpent time to setup this device using multiple OS. Doesn’t remember wifi credentials, which is fundamental for UX for an application. Must be designed by some junior developer. Failed to setup device so going to return this. Will buy the google version of it. I’ll bet Google’s soft. engineer can get it right the first time..Draconis0520Version: 3.5.1
Horrible AppI would give zero stars if I could!! We bought our Astra yesterday and we tried for nearly 3 hours and were unsuccessful in getting it connected to our wifi!! We’ll try again tomorrow and if that doesn’t work, I’m not sure what will. This app is awful!!.H tf fhVersion: 3.5.1
Instructions are incorrect- press and hold the BT botton for 5 sec to connect your iphone to speaker
-you have to type the wifi name and password.lol.Doublekill1946Version: 3.5.1
HK lost years of loyal customerStay away from HK speakers waste of money, app connects lose connection at some point after 1-2 months and never connect again.EmretiaVersion: 3.5.1
No starsThis app is garbage. Doesn’t connect..Let me enter a reviewVersion: 3.5.1
No starsI would give this no stars if I could. Took a lot of tries to connect my iPhone X to the speaker and then it took forever trying to connect to the internet, finally it gives up and makes you start again. Seems like it should be a good speaker but if you can’t set it up then it’s just a pile of ....Crap198Version: 3.5.1
Très mauvais achatC’est la pire achat que j’ai jamais fais! Ça fait maintenant 2 heures que j’essaie de le configurer et il ne se connecte aucunement au wifi!! Cochonnerie.SsicknessVersion: 3.5.1
Doesn’t workHK Astra - app cant find the speaker. Piece of garbage, will be returning to Best Buy..IdontusuallydothisVersion: 3.5.1
Does Not ConnectWhat a painful process in connecting. Tried everything, an hour later, still does not connect. Horrible experience for such a high end product. Very disappointed.
My Amazon Echo connected with ease. Can't say the same about this HK app 😬.Liz SkyVersion: 3.5.1
Automatically detect wifi networksThis app doesn’t automatically detect wifi networks. You need to type it in manually. Apparently we are in the Stone Age..Terraria mike 4Version: 3.5.1
Can’t leave no star reviewThis is the worst app experience I have ever had. Bought two Astra speakers for gifts and tried to set them up in advance. After an hour of getting nowhere I gave up. They are going back. Nothing should be engineered this poorly in this day and age..Action250Version: 3.5.1
Will not set up AlexaKeeps freezing on Alexa setup.HubcityfireVersion: 3.5.1
Harmon kardon - the worst wifi device I have experienced so farThe application is not able to find HK Alure portable after spending hours with it. Not clear if the app is broken or the speaker is, I’ll return it back ASAP!.RazLuc2015Version: 3.2
Does not find speaker allure portable!!Does not find speaker using iPhone X.SR_011Version: 3.1
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