Adidas Customer Service

Adidas Positive Reviews

Throwback fanI have so much Adidas gear that my friends and family always joke that I should have stock or be a spokesmodel for Adidas. I have stuff that’s over 10 years old but looks brand new. I’ve figured out the fool proof way to take care of my stuff. I have 2 issues. 1)a lot of your stuff is awesome but doesn’t come as a set so sometimes it’s hard to find stuff to match properly. Back in the 80’s it was all about matching items. We need that option back. 2) I keep getting offers to anywhere from 15% off to 50% off or my most recent was spend at least $100 and get $20 off. Great but the only thing is it’s only redeemable at certain stores. We’re in a global pandemic where we’re warned to stay in as much as possible so the coupon for me is a coaster because I am immune compromised, have 1 lung so I’m one of the one that follows the guidelines to the max and then some. Where are the rewards and coupons for people like me that shop from home consistently? 3(I know I said 2 things) What is the use of leveling up on the Adidas app if it gets you nothing? Adidas needs someone like me and my best friend who’ve worn Adidas since the 70’s and can prove it. Ours and others loyalty should somehow be rewarded and we should not be taunted with fictitious offers to save. Your products are great so there’s no need to try to lure people in with falsities 😎.ChefstingleyVersion: 3.43

UltraBoostI am very pleased with the items I purchased, however, I had a lot of difficulty completing the actual transaction. On my first few attempts, the credit card I was attempting to use wouldn’t get authorized. I got in touch with the credit card company to let them know the purchase was a valid transaction and they notified me the reason it wasn’t being authorized was because the billing address didn’t line up to their records. I made the switch but still had no success. I eventually changed the payment to a different card and the transaction went through. This caused me to have to purchase a pair a half size up as the original size was out of stock. I love the product itself and what Adidas offers, but it would’ve been helpful to talk with a support team to solve this issue in a faster manner. Looking forward to purchasing much more from the Adidas app and I’m thankful you’re taking the time to hear my feedback and improve the process going forward!.Pauly BoostVersion: 3.42.1

Honestly ehhhI like adidas but there are some issues. Try delivering the packages without letting the package scream that it’s an adidas box with logos on the labels please. Not everyone lives in pleasantville. I had a package stolen during the lockdown and got screwed so I had to buy it again. Another issue I’m having is that on my 12 pro max all of a sudden I cannot locate any stores within my area to schedule a pickup. I’m being forced to pay $5. I did this with no problem last order but now it’s not letting me see my options as to what store to go to pick up my item. Get it together adidas, no excuses on why this is going on. Fix your app with the store pick up location issue and please let one be able to pick up at the nearest store. Thank you kindly. Also tell your designers to make better designs for sneakers and clothes. A lot of it is being wasted because nobody wants to buy some weird adidas items. Keep it simple..Al2crookedVersion: 4.6.1

Love adidasIt’s not even close I buy adidas more than any other company period. Specially when it comes to my shirts. Love the quality and fit. Please do more 3xl options please. Also lightstrike pro I love this new foam always be a boost lover but please please make a lightstrike pro show that has no carbon fiber rods or plate in a high stack with a nice wide platform and that show would be the most comfortable shoe on the market. Because I bought the super shoe but super narrow. So please this way I could own the best shoe the most comfortable shoe ever made is my quest to find. Keep up the great work and amazing products also show love to the ultraboost for casual people as well. What happened to the boosts feeling we loved. Super stack with super squishy boost would be a dream. Ok sorry for the long wish list but I want you to succeed and I want to wear adidas products that kill the competition. God bless..E22OVersion: 4.26

About the app and customer serviceI haven’t had a problem with the app up until recently. Ordered an item twice through the app and received no confirmation e-mail nor it reflected on my order history. 2 people in Customer service told me to re-order and that there was nothing they can do. The third person I spoke to finally told me that the app had problems and advised to order a third time through the website. I ordered the first time and was offered a comp 2-day shipping and expected this to arrive on the 15th as it mentioned on the confirmation page. Had through hoops with customer service and ordered the item 3 times. And the best they could do was a 15% coupon and didn’t honor the 2-day shipping offer originally. Fix your app or fix your customer service..HappynugenVersion: 3.38

Great app but...I have been using the adidas app for about a year, I find the app very useful. I find items that I normally don’t find at the store. I can say that I have become an adidas fan not because of the app but because of the quality, style and comfort of the items adidas sell. Over all it is a great app but all of the sudden I have encountered some issues with the app. When I open the app I normally go to my wishlist to see what to buy next, when I click on the item I want to potentially buy I get an “error page”. Even though I have the latest version and I have uninstalled the app and installed it again I get the same issue. Second thing, when I am browsing through the app, the app freezes and I cannot continue scrolling through the page. I am not sure what is wrong or what it needs to happen but I hope the adidas developers see this and can look into it..Bigsnack92Version: 3.43

Error messages and WishlistI love adidas, it makes up half my wardrobe, but I need fixes to be made. I’m hoping deleting and re downloading the app has solved the constant “error” messages I was getting that would then freeze the app and require me to restart it, but now I’ve lost my wishlist. I need my wishlist to be attached to my account and not the app. If I log onto another device it doesn’t follow and now, after logging back into the app on my phone (after deleting as stated above), I've lost my wishlist, too. That’s my biggest issue provided the error message is solved. I also wish the wishlists had a feature that could hide the sold out items, so that when I decide to buy something (I just got a couple e gift cards), I am not wasting my time scrolling through items that are sold out (which seems to be a majority of my 99+ wishlist...where is all the stock?)..Katelyn46Version: 4.1

Overall great experienceOverall amazing. I hate shopping online because I’m so picky with how things fit, but the website is super informative, easy to use and helpful. The shipping is a lot faster than I was expecting. I got a pair of slides that were too big and all I had to do was put it in the same box and ship it back for free and select my size online. No shipping any direction for the order or exchange it’s great. The member program is awesome too, it’s easy to rack up points quickly. Best, smoothest and most enjoyable experience shopping online in a long long time. Quality of product, price/discount/sale, ease of use and just overall freshness are top tier. Will definitely be back soon 😁 I recommend ordering through adidas directly. 🤙🏼.Dalton OtineruVersion: 3.35

Great App and easy to useThe app lets you access all the adidas items that are available even if they aren’t at your local store and also saves the time to actually visit the store at the small expense of just not having the deals that may be at your local adidas store, however promo codes do make up for that small disadvantage. Overall easy to use and gets the job done just as well a cashier would, transactions are as secure or even better than stores unless you do it in a public WiFi were someone could be sitting ready to snatch your credentials which is the WiFi providers fault for not being secure enough to block any sort of hacker..Noobbuster69420Version: 3.31

Enjoy... but...I enjoy Adidas products but there’s two things stand out that as a socially and physically active customer, I’m not fully aware of how accrued points work as far as product perq’s/discounts go. Metro themed customization isn’t what I’m looking for. Anyway, that’s neither here nor there, but the points thing really should also equate to product discounts at purchase checkout. Also, as a runner, OCR athlete, HIIT group participant, I have found that shoes with stability (i.e., stabilization in the show heel) is extremely effective. But Adidas does not seem to have good running/training shoes with stability as a standout feature, except for maybe 1 or 2 models. I would imagine that there would be more purely because Adidas is a leader in active and even fashionable foot and outer wear. Let’s put more of a focus on what’s good for the athlete, as well as for those who just want to look cool..DelveN2Version: 3.43

UNABLE TO PROPERLY SEE MY POINTS OR ACCOUNT ON THE APPI’ve recently started to buy adidas and just when I did they started the creators club. I’m not sure if it’s because the club is new or whatever but point is I can’t properly review my points on the app! I only get emails regarding my status of recently becoming a “game changer” but other than that the app is on point with its GUI (how the app looks) and sometimes glitchy navigation system. The app is useful to real adidas fans, it just need lots of bug fixes. Also some orders I did while logged into my account weren’t added to my point system, and if they were I couldn’t even tell. Listen the app needs major improvement l! I’m not hating on it I’m just a bit frustrated at the fact that adidas can’t make a simple app to properly help its loyal customers (even if I’m new!!!)!!!.Chucky159Version: 2.3

Update productsLove it how it update the items when shopping. Easy to assess while shopping. Best part that the items sold out quick and I able to see the blocking. Love love. Have not receive my items yet. But will come back to let you know the wrapping and the items of design. Excite to see the products for my nieces and nephew. One of the birthday gifts arrive later but, my niece ok with it. Just hope the items was in the store where I can pick it up. But, it’s ok, we all happy. Thank you for making everything to run and easy to locate everything on the web. Hot optic: I am not an online shopper. Good luck and many more on your journey of business..SonniphiaVersion: 4.19

CheckoutHad ordered multiple items from the app. All of a sudden I wasn’t able to order anything. I was told to go online an order which worked. My card got flagged as fraud and wasn’t able to use my card. It was frustrating because adidas shoes go quick, especially in my size. Still give 5 stars cause Adidas is the only brand I wear on my feet. I hope the issue will get resolved so I can continue to use the app. Also plz make more size 11 starwars Vader originals. I had them in check out when they brought more sizes a while back but it was snatched from my bag in checkout. Don’t know what happened, but plz make more!! Thank you. Adidas forever.$hamrock$Version: 4.1

Need improvementI like the way the app design, and how sleek and smooth it runs every time. But there are lots of space for developers to improve the app and hence customer’s experience 1. Filter: let’s say I’m looking for what is on sale, I just wanna look what is on sale for women size 6. Then after I apply the filter, it show every in size 6. Man woman girl boy infant sale not on sale. 2. I made a few purchase using exact same account, it show in the app that I did not make any purchases, and I cannot track my order. The email with tracking info lead me straight to the app so I’m deleting it cuz I feel it doesn’t help much with my shopping experience..Meowie3Version: 2.7.1

Too barebonesThe app looks great. The ui design is really nice, but it’s buggy. Especially when filtering and searching for specific items. On top of that it feels a little barebones. I can’t edit parts of my profile without going to the website, nor can I view tracking info. The only thing showing on the app is my order cost, ship address, and payment. Basically a receipt. I can’t check my tracking info from here, and if there is a way it isn’t very obvious. I have to go to the website just to do all that. Even if the app opened a link in safari or something to the store that would work and not even that works. The app is convenient, but it doesn’t have all the necessary features needed to replace the web storefront. Also, the chat function in help never worked for me. Always said it was busy..YunfluffVersion: 3.17

Apple Wallet, Status on premium releasesI shouldn’t have to ask, but can you please make the creator pass available on Apple Wallet. Yes, I understand you need people to go into your app. Yes, I understand that app shows you the “rewards” you can unlock but if I’m simply making a purchase at an adidas store I don’t want to have to say “ oh hold on let me download the adidas app, oh wait let me sign in, oh wait I have to wait for the app to show me its updates, and how to use it, oh wait the app is frozen..” it’s all simple with Apple’s Wallet app it’s just a double tap and all my reward cards and debit cards are there. And please don’t have people look on you webpage to see when the next premium yeezys come out. Just have it out there in the shoes categories as premium releases and keep allllllll ooooof theeeem there. Future and past. Thanks..Pm534Version: 2.2.2

Quick and Easy!!!This app has an awesome e layout! It makes for easy shopping. You can literally type in an article number in the search bar and you can learn the status of that item. Or you can type the name of it and use filters to narrow it down. Finding the product is so easy. The viewing options are awesome as well. You can view your item magnified, on a model, in motion and 360 view. Sometimes are sizes are missing in certain items but the selection is almost endless!!! You are bound to find what you are looking for and more on this awesome Adidas app! #adidas.Blank UntitledVersion: 3.41.6

HonestlyI love adidas, I love the brand the products everything but wow is it hard to order something online. I had to re order two pairs of shoes THREE different times because my order kept getting cancelled by the company. The issue apparently was that my billing and shipping address was different but I was doing that to surprise my boyfriend for his birthday, by having the shoes shipped to his house. In order to finally complete the order I had to tell him about the surprise so that I could send him money to his bank account so that we could use his card therefore solving the shipping/billing address difference. Such a headache, other than that I totally love adidas.Abigail Elizabeth RodriguezVersion: 1.9.9

Random thoughtsI Love Adidas. Have since I was a kid. I don’t really have many complaints, if any. You’d might say I’m completely bias. You might be right. I always buy NMD’s. I love every pair. Even if it takes six weeks to receive a new pair, in the meantime, I’ll still be rocking any of my older pairs with confidence. They wash and dry so well that they almost always come out looking new. They’re so durable. I’ve had one pair for almost 3 years, took them through all types of construction work, and at the end of it all, I was left with a hole in the top of one from getting caught by a fence I was jumping... lol..MaulLivesVersion: 3.43

Kinda uselessHalf the time I have to submit an order multiple times before it’ll go through. Recently I placed an order and got confirmation from PayPal but not from adidas, so I guess the order didn’t take, but getting in touch with customer service through the app is a joke (even if you’re at “gamechanger” level and supposed to get “priority” customer service). I’ve also had some discount codes emailed that don’t work when I try to use them in the app, which is very frustrating. I guess I’ll start ordering through the website, but why have an app that doesn’t work half the time? Very frustrating..Kds0200Version: 3.38

Adidas Is Simply The Best!I shop and purchase Adidas products for my friends for birthday and Christmas presents. The products Adidas have are the top of the line. And all of my friends really like the Dame collections, it have been a big hit. I also been buying Adidas products for myself and I’m all into Dame shoes. By the way, Adidas online and App is very user friendly and easy to use. There customer service is simply 5 stars, whenever I need to call with a few questions. Therefore overall I highly recommend you to shop at Adidas and give the company 5 stars out of 5 stars! H Harmon Portland, OR.My name is Bond Harrison BondVersion: 4.14

Love Adidas needs moreI absolutely love Adidas however you need more Yeezy sneakers to be available especially around the holidays! You would make so much more money and I don’t understand it I wanted to buy my adult kids sneakers and there’s either 1 pair available or your out of stock or the sneaker will say not available until December 24 that’s crazy how can we buy something if we can’t get it before the holiday? If you want to make more money stock up! Simple I’m giving you 5 stars only because I’m a business owner and I love the adidas products all of them but as a corporate business your losing money! DT.Dawnt23Version: 3.17

Glitch Fixed Within Days!!!I had complained a couple of days ago about a glitch that would always freeze my app within seconds of using it. To my surprise when I updated the a app a few minutes ago, I was able to finally use it without the screen freezing!!! I am incredibly happy that I can finally use this app and all of the perks included in it. Adidas really does pay attention to its reviews which is why they deserve 5 stars. Also it is simply just a great app, it’s the adidas store on your phone, so of course they deserve 5 stars. Thank you Adidas for the big fix!.Andrev811Version: 3.4

Love the appI love the app and have made quite a few purchases with it. However within the last few days, and especially after the latest app update, it doesn’t work at all. I can’t get anything to load even while connected to WiFi. I’m not sure if anyone else is having this problem or if there was something wrong with the last update but other wise this is my preferred method to shop for adidas out of sheer convenience. I really hope the app starts working again soon..Giannucci917Version: 4.14

Great app, easy browsing, please list colorsMy only real complaint about the app is none of the products list the color. It’s very strange. The website does. It’s particularly tough for me because I am partially color blind. It’s very hard for me to tell the difference between black, dark blues, and dark grays. And some of those in between colors, like shades of yellow etc often look tan. So descriptions are really helpful. Otherwise the app is great and I prefer it to the site. The photos are easier to scroll and zoom in on. Only downside is the notifications and convenience hurt my bank account..M_seattleVersion: 5.0

Love it , just love itThe way how it’s been designed It’s just perfect I really love everything on the app! So much convenient to look up stuff, the Designing is JUST PERFECT!👍👌🏻.Hammadcr7jrVersion: 1.7.1

ExcitedCan’t wait to see how this will fit. Seems like great quality.Shani976Version: 5.3

Finally!Love the app, although the interface is bit over-designed. Hope there’s improvement to make it more of a shopping tool rather than promotional hub..TimmylvVersion: 1.6

The Best Brand Out ThereSo much selection and always good quality.ZousVersion: 5.3

Looking for my size!!So impressed w your option to do this for me!! Love it!!! Thank you!!!.OzzyJ13Version: 5.3

Easy appI love this app. It is very easy to navigate and do shopping..Kc ParcenVersion: 5.3

Adidas for ever!!!Another great product with quality and style!!!!.Firm the 1stVersion: 5.3

Can’t/won’t let me sign inI tried to sign in but something is wrong each time even though I never changed anything and I just want to shop but I can’t. Can you guys help me?.Meghannorman03Version: 5.3

Adidas⭐️Love the brand. Love the app. Makes purchasing fast and easy! Ty Adidas😊.NewfiebeautyVersion: 5.2

Amazingly intuitive and easy to use ❤️Love the online experience of shopping.Jainank iPhoneVersion: 5.2

HookedAmazing discounts, access & perks! Love it and I may be a little addicted. Oops!.TdotDukeVersion: 5.2

Awesome!Definitely my favourite brand for comfort as well as street style/culture!.1233567890987654321Version: 5.1

Great app!Love what you are doing with the design and adi club membership program..CarterbrunswickVersion: 5.1

Adidas is an AddictionSimply the best for me.Kevincares316Version: 5.0

Love this appI’m able to secure items that are normally sold out instantly thank you so much..Michaelmaci73Version: 5.0

ExcellentJ’adore cette app vraiment facile pour faire les achats.Joseph199988Version: 4.25

Best appLove the content and the product information.GUNGUN WILLY!Version: 4.25

My Fav BrandI just love adidas nothing more ❤️.J21LVersion: 4.24.2

Amazing AppApp is very user friendly! 10/10.UnemployedFarmerVersion: 4.23

Icon ReviewGreat brand and great all. Love it all. Only thing; sometimes it feels the special features for different levels of members are not working on the app. Personalize your item is mostly not working. Icon card doesn’t update in Apple Wallet. This might be a phone issue, I’m not sure..Flipper_11Version: 4.23.1

Great Shopping Experience!Easy to use and navigate. been buying all my gears from this app..DarthKnightVersion: 4.22.1

HappyMy favourite bran and I’m happ.Amirhs92Version: 4.22

Promo codesUnable to apply multiple promo codes.Kd- singhVersion: 4.22

Great appExcellent to navigate.Darth BacchusVersion: 4.20.1

Fantastic AppGreat navigation options and seamless interface..Yo HMVersion: 4.20.1

SuperbSuperb.AmmanuJustinVersion: 4.20.1

Thank youThank you.Sura.Version: 4.18

UltraboostI love your products but, you really need to work on your exchange and return policies. As a consumer I should be able to exchange or return a product at the Adidas store. Also, because I wasn’t able to exchange a pair of Ultraboost for a different colour (at the store and online) that I purchased 3 months ago I had to return them to Adidas.ca and I’ve been waiting for my refund for 3 months. As I said, I love your products but you really need to fix your nonsense exchange and return policies. Gabe.GtaloniVersion: 4.18

Great siteThanks.Gen24ralVersion: 4.18

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 5.6

Adidas Negative Reviews

Glitch Central... Payment process is horrible.I sincerely hope that a company such as Adidas doesn’t think there handling of the Ivy Park drops are acceptable. The app is glitchy and the system overall, whether on the app or the webpage is not reliable for any drop. Thousands of people post via social media about lack of transparency in time of drops (bc we actually have jobs to work around your random schedule), the inability to preview the items a few days ahead instead during the stampede of people trying to purchase, and the lack of a complete process for when your system will or will not accept a payment. I received a confirmation order with no charge to my bank, no email, or app update reflecting the item was ordered/purchased. I deleted the app as instructed and tried more than several times. My job is not to troubleshoot Adidas platforms, and honestly whoever you are paying to troubleshoot is doing a VERY poor job. Completely understand that your systems will be overwhelmed due to star power that is Beyoncé, but it is frustrating that we spend hours trying to navigate these hurdles for nothing. Maybe you didn’t/don’t have the infrastructure to handle the weight of what a client like Beyoncé brings (ie. The Beyhive), but PLEASE consider stepping your game up 1,000%. It is truly not a representation of the work our beloved Beyoncé has put in over the span of her career..CrochelleBVersion: 4.2

Missing merchandiseBought some shirts and track pants from adidas. Never received it, I contact them and they tell me it’s FedEx’s fault. I contact FedEx and they say adidas has to file a claim. Contact adidas and they say I have to file a claim. I file the claim, FedEx needs serial numbers off of all the merchandise, a photocopy of the FedEx ground pickup record, and for me to fax it to them. How would I have access to any of this? Seems like I’m the customer chasing things down and neither of these companies is willing to do anything at all. Finally adidas admits to me they are supposed to file the claim (thanks for wasting 2 hours of my life on the phone). Seems like they were lying. Now for FedEx to deny the claim all the FedEx has to do is say they delivered it to the right address which of course they do since my address is right on the screen in front of them. So I get screwed in the process and god knows where my package is. Adidas has great products but I will never order off this app again. Customer service gave me the run around for hours, and here I am with no merchandise and out $143. If your gonna buy Adidas buy it off of a different website because you may never receive your product off of this one..JFord80Version: 4.1

Take my money please...?I have no clue why, and I have escalated this with Adidas, but most of the time their payment system will not accept my payment. I have tried multiple cards over Apple Pay, and manually entering the information, I have contacted my financial institutions (I have used cards from different banks to be certain) to ensure the cards are not locked and capable of processing the payment, I have ensured that I have 3-10X the necessary money in the instances where I have attempted to use a debit card, I have even created a new account in adidas to make sure that is not the issue. Adidas support has shrugged and said it’s probably my fault or my banks. Cool. But then I’ve found entire forums dedicated to this issue. Here’s the likely reality - it’s a very specific issue linked to a small number of persons that is intermittent in its occurrence. Therefore Adidas has it low on its priority. I get it, and I won’t lose sleep over it. But it has cost me a few items being sold out or made it so that I missed out on a few sales while trying to wait until a day that the app/website decides it will accept my payment. Again, not the end of the world, but worth it enough to me to give a poor review. The app is pretty, but ultimately useless to me..Nachoooooooo!!Version: 3.25

They don’t know anything, very bad experienceI have placed an order on April 17th it went through as I thought but I have received no information on my gmail on how it’s always is online. Two days later I sow on my bank they took my money it was august 19th. 5 days later I contacted them to know what’s going on and why I have no information about my purchase. Because I went on my account to track it in order history , it was empty and saying I have not purchased anything. I chatted with an agent and he told me I have not purchased anything and it might me some time of error and my money would go back in few days . After week passed I contacted them again and said I still have no information about the order and my money still not refunded. After they kept sending me to different agents because they didn’t know what to do. At the end they told me that they have no information about my purchase and asked me if it’s fraudulent order. I’m in shock. I paid money, and they tell me I have purchased nothing. ( so I had to contact my bank and make a dispute ) Adidas customer service it terrible!!! I don’t know how they still in business.MeTanya_TanyaVersion: 3.35

Horrible! Really Adidas!?For starters customer service is none of existing! I don’t laced an order Oct 12, waited for a receipt from adidas, never got it however I did get one from PayPal, I call to see what the issue was, and per your customer service rep I was told that my order had failed...The funds were there but their was a time-out in your system . So my money is stuck on pending! Ok fine, October 14 I place a order again via the app and checked out with pay pal, received a order number this time but no email, (thank goodness for screenshots)! I call and talk to another customer service rep, who also stated that my second order did not go through again! AGAIN THE FUNDS WERE THERE! so I’m not understanding what the problem is?! So now I’m out of $130 for supposedly failed orders! I’ve never had problems ordering from the app, but for it to happen twice in a row and NONE OF YOUR CUSTOMER SERVICE REPS SEEM TO CARE OR OFFER ANY OTHER EXPLANATION OF WHY MY ORDERS JUST FAILED BUT YOU GUYS DID FOR-SURE TAKE THE MONEY OUT MY ACCOUNT BOTH TIMES! I want my money back or I will be reaching out to the BBB AND FILING A COMPLAINT! Your customer service reps are horrible and absolutely of no help!.SheacottonVersion: 3.38

Won’t let me checkoutHorrible experience for both the website and mobile app. Tried to take advantage of the Last Chance sale with a full cart of items and won’t let me move past checkout and won’t process payment. Nothing wrong with my card, I even called the bank to verify. Chatted with a customer service representative who said my account was flagged for “inconsistencies with my information” and to try again in a few hours, which I did. Chatted again with a representative, this time said to wait 24 hours. Made no sense I was checking out with Apple Pay, never had a problem before with any other app/website/retailer. Then tried alternate payment using Paypal, didn’t work. Tried just putting in my card info, still didn’t work. Since my “account was flagged” tried to get a friend to purchase for me, 100% all new info, did the same thing for him. Normally love a good sale and was excited about the purchase, but this was a huge disappointment. I deleted the app and unsubscribed from notifications. No longer interested in shopping online with them. Why advertise a sale if you can’t even make a purchase?.PoshNotMercVersion: 3.19.1

Utter IT incompetenceHard to believe a massive retailer like adidas can have such flawed payment systems. Wasted so much time trying to buy online. Was unable to process payments from two different cc. (I called cc company and they said problem not on their end). When I called a spoke to adidas agent she said it was problem on adidas end. Said That the web site is unreliable and she has same problem. She suggested using the adidas app. So I download the app. It also won’t process payment. I call again. Agent tells me that I should use website instead. Also the pricing of a shoe shows one price in the shopping area but when you put it in the bag price jumps up from $60 to $40. I noted to agent and she said the pricing on the app is unreliable. That website has latest info. Of course it does exact same thing on website. Not sure why they accept this. It has to be costing them money. The second adidas agent agreed to process over phone. Didn’t work. She asuggested PayPal. So back to the app and used PayPal. That finally worked. Wasted 2 hours..JW the firstVersion: 3.34

Great App Aesthetically, Bad for purchasingI downloaded the app and expected it to work as smoothly as Nike's app for both viewing items and purchasing. For viewing Adidas products and getting information, the app is flawless; although for purchasing items it is horrendous. I saw others are experiencing the same issues. I tried to purchase a single pair of shoes; at first attempted PayPal four times, each time the transaction portion just timed out and I had to start over. I then directly entered my payment info and again several attempts were needed to accomplish the final task of ordering the shoes. In the end, for some reason on my saved bag, where I began the purchase, the shoe size is correct but the confirmation email sent has an entirely different and wrong size being sent to me. Not only that, but my card was charged twice for one pair of shoes. Just a coding nightmare for this app, do not order from the app unless you enjoy headaches and balling up your fist in anger..FattyMcButtterPantsVersion: 4.2

Terrible serviceI placed an order for a women’s jacket, women's pants, and some socks. The shipping was quick, but when I opened the package there was a pair of boy shorts and a men’s t-shirt, neither of which was an item that I had ordered. I decided to contact adidas through the app to chat with an agent. The guy didn’t seem to know what he was doing, in the end he told me that I had to go to ups to return the package. I also spoke to an agent on the phone asking why I had WASTE my time doing all of this when it wasn’t even my fault that THEY sent the WRONG ITEMS. All he could say was that he was sorry, but that didn't change the fact that I wasted TIME and MONEY for something that wasn’t even my fault. I had to go through the trouble of printing a label, driving to MULTIPLE ups’ (who didn’t want to take the package due to the pandemic), and when I finally went to a ups who toke my package BEFORE the 7 day period, I get an email a few days later saying that my exchange has been cancelled. But at least I got a refund..Mimi.-.-Version: 3.29

Yeezy’s 350 draw’sThe draw is a joke you all don’t actually draw people. How does shoes apps that are resellers have the shoe to sell before the draw even starts. The resellers are selling them for $300 to $500 for the shoe that is $220 now is $300 or $500 and the shoe haven’t even been drawn off adidas or yeezy’s store online yet. It’s just because people get so hype for the shoe and if they want them that bad you know people are going to cash out for them. so you all can get more money from the buyer. Just like the yeezy’s slides they sell for $55 but they are on resellers apps 30min to a hour before the draw for $255 in my size. I could put another $100 on that an got to the Gucci store an get me some Gucci slides. It’s just pointless to say your having a draw an your shoes are not even drawn to customers. The draw is just to hype the customers up. So now they have to go on the resellers apps an get it off there because the profit is more to gain than your draw for $220 for the shoe..Devin612Version: 3.37

Customer service HORRIBLE!I would like to express the disappointment I have with your customer service department and your social media marketing team. For the following reason: Your website flagged me as fraud, and no one in your group could explain to me why I was flagged as a potentially high-risk purchase. After doing my research, I believe your site flagged me as a fraud because I use a forwarding email instead of my Gmail. The biggest reason I did that is that I don't want my email to be blown with marketing letters and promotions. My credit card information matches my billing and shipping information so, I am super upset that no one on your team could explain that! You all realize I left NIKE TO SUPPORT YOUR BUSINESS! 🤯 I’ll give you a second chance, allocate some your resources in creating an excellent customer service department and social media management team..IAdanVersion: 3.41.2

Loved it until I went to checkoutWas so excited to get some new shoes and clothes and add points to my newly made account. That is until I went to checkout. Tried 7 different times with different things in my cart because 3 of the times the item I wanted became sold out by the time my card was not authorized and I got back to the cart. After the 3rd time i decide to call my bank since that’s what it suggested I do. They could find nothing wrong with the authentication info it was saying I had wrong and told me to call adidas. After another 30 minutes of talking to computers and being transferred to different people they told me to try uninstalling the app waiting a while and then reinstalling it. I did that waited an hour and still the same thing happened. So I finally decided to just delete the app and forgo the items I wanted.Suoer upsetVersion: 4.13

Horrible AppI can say with 100% certainty that I don’t like Adidas anymore due to their app. I used to exclusively buy from Adidas; barely ever purchasing from a different athletic shoe/apparel company. Since I switched to using their app (rather than website) I haven’t purchased a single thing from them and have switched to Nike. Their app is a nightmare to navigate. It regularly glitches and crashes. Regardless of the previously listed issues, the way the app is laid out is nonsensical. I hate that when viewing an item you have to scroll up and down, also most of the time the pictures are really blurry so you’re not entirely sure what it is that you’re even really looking at. The whole app needs to be scrapped and redone because the problems are bigger than just technical. If they happen to redo the app I’ll probably start purchasing from them again. Until then I’ll be buying from Nike..SanzksxVersion: 3.43

This is not about the app, it is about the loyalty programAdidas loyalty program makes zero sense, you earn points to reach levels (1 to 4), they give you some perks like vouchers and “first access” kind of thing, but there’s no way to use those points for other things like exchange them for garments or accessories. Also, the points expire, what’s the reason for that? They don’t tell, so good luck trying to understand that weird policy. If that were not weird enough if you ask for a size exchange points get deducted from your account like if you’re asking for a refund, you receive the exchange and all, but the points never come back. The “Points history” feature in the app is useless, it doesn’t show you how many points expired, if the points are being credited back if a mistake happened, etc. The loyalty program is, at least on my experience, useless..TavoschkyVersion: 5.3

HorribleAbsolutely horrible customer service. Was given exclusive access to a pair of yeezy 450 which were delivered the next day. Upon arriving home and retrieving the package which was completely sealed and not tampered with I noticed that the box felt a little light. When cutting the box open and then getting to the actual shoe box there were no sneakers inside !! I immediately called customer support who was of no help and told me that an investigation would be taking place and I would hear back in no more then 10 days. I’ve waited 10 days and did not get contacted from adidas. 15 days after my initial phone call I reached back out to adidas who then said that there were 0 updates on the case. I was given a whole run around and almost a month after the issue have heard 0 back from customer service. Never buying a pair of adidas again.CGSBK1996Version: 4.20.1

Website and App payment glitchesWhether it’s the app or website there are major glitches in the payment processing feature. I have missed out on items in my cart because of this. For one order, a customer service rep gave me an order number and told me to wait for the shipping email. The next day my payment was refunded and I missed out on those items!!!! Sucked so much! The next day it wouldn’t take my zip code...I was on with customer service for a half hour. He said they would fix it and let me know in 24 hours when it’s up and running. I never got a email response back. The following day it worked again. At the end of the day, the payment system is whack and I have missed out on several items in my cart because of this..Kimberlylauren3Version: 3.30.1

Raffle system is the worseIf there was a way to leave no stars I would! This confirmed app is terrible!!! They say you get a fair chance and it’s picked randomly but that’s a lie. Once your account is “icon creator” or higher you get a much better chance at winning a shoe thru the raffle. IF YOU ARE NOT A ICON OR HIGHER YOU WILL NOT WIN I PROMISE!!! It’s fixed so all the basic level (icon creators) people and up can get it but once your below icon tough luck!!!! You won’t will nothing!!! It’s not fair at all 12 raffles I entered all under icon and never one once!!! It’s rigged they get you to believe it’s fair but it’s not don’t be fooled. If you don’t wanna lose a shot at getting a limited shoe you desperately been waiting for w/o spending resell DO NOT go through the adidas confirmed app or you will be set up for a major downfall and empty pockets from pay resell!!!.Junior3524Version: 3.41.6

Like being pestered? This app is for you!Finally turned off all notifications in iPhone settings for this app. Despite ensuring repeatedly that all notifications are turned off in the Adidas app, I keep getting “reminders” of these cool shoes got released today or this whole product line is on sale for one week only. I have to have the app to set up appointments for Employee store visits, otherwise it wouldn’t be on my phone at all. The search options are nearly unusable. But there’s tons more stuff on the site than in the stores. Tons and tons. Too many tons. I don’t bother looking anymore. If it’s not in the store, I don’t care. And weekly “reminders” that I specifically asked to NOT receive are not going to change my mind..JRad71Version: 3.41.6

Dysfunctional online payment systemI’ve had the same problem with checkout on the online website same as many others here. I had everything ready to go in my cart and couldn’t move past check out due to failed payment attempts. I tried multiple cards (credit card, debit card, Apple Pay) but nothing worked. These same cards I had just barely used previously that same day and they worked just fine. Only to speak to an online customer service rep tell me they have had zero issues like this with other customers and that there must be a problem with my card or bank. What the heck Adidas? Seems like a strange problem to be overlooking. Why? I don’t kno. But not impressed to know so many people are being ignored and being told it’s their problem when clearly it’s Adidas..Hunter-hutchVersion: 3.26.1

Great products. If only the app worked as intended.This app has had the same bugs for quite some time. Makes me think nobody is working on fixing the issues for some time considering the bugs include the inability to add an item to your cart (unless you choose buy now and checkout with one product), update the cart, doesn’t populate primary payment methods or address, can’t return using app because it cannot load the page. I would say to look at the Nike app or any mvp of a shopping app and make sure the basic functions to shop using the app is replicated but I don’t think anyone at Adidas is actually available to do it. Why is this app even in production when it can’t meet its basic, minimal requirements to provide value to the customer? So frustrating..Gavitron21Version: 3.43

Don’t recommend shopping online from adidas!I used healthcare providers discount and had shopped more than 400$ , my jacket was not fit so I asked to exchange! I sent it back via ups as they sent me a label for it! But because they were not sync they sent me and email that my return label had been expired so I just could have my refund! Long story short-after hundreds of emails and chatting with customers service- I don’t have either my jacket and my money! Never purchased anything online from adidas again! Very weak and awful customer service ! I am still sending them email almost every other day, but they don’t answer me! They asked me to send them my ups receipt and i sent it 10 times! After that they didn’t answer me ! Just so sad and disappointed!.GolrxVersion: 3.28.1

DisappointedI will never ever buy anything through this app. I lost my money for nothing. I called the costumer service many times for my shipment that I didn’t receive it until now they told me i have to talk with the shipping company ( LaserShip ) and than they sent email for me ( We have placed this package under an investigation that should conclude within 2 business days. We will do everything possible to resolve the issue within that time. If, however, you do not receive your package in 2 business days, please contact your seller for further assistance.) after that i called the costumer service again they told me we closed your case because it was delivered. I lost $180 for shoes i will never see it. I don’t recommend anyone to use this app..Welly202Version: 4.18

Full of glitches, misinformation, and blatant liesGets delivery dates wrong- claims one day, crosses that out, claims an earlier day, then actually delivers days later than the original day. Customer service lies when you call or use the chat to figure out where your purchased merch is, and they never actually try to solve issues. They make you play around with the app instead. App claims stores are out of stock, but the stores actually have those particular items in stock. At the store the app claims if you take a pic it can tell you what’s at the store. Doesn’t happen. You spend all that money to get Icon status, so they can treat you like trash. Good job, Adidas. It’s back to Nike for me. At least the talk about improving social issues and deliver products on time ✌🏾.Zierra28Version: 4.15.1

Terrible Payment SystemWorst app ever! I tried to make a purchase and it said my payment was declined. I tried multiple payment types (including a gift card). No issues with my bank. Called Adidas customer service and they claimed it was a security concern and that their app’s “3rd party payment processer” had to clear it. Received the all-clear 36 hours later via e-mail. Went to place an order: payment declined. Called customer service again, and my account is locked again by the payment processer (apparently they sent me the all clear e-mail too early, per the rep). So now my account is locked again, and it’ll clear in another 24-48 hour period. I’ve never had a company try so hard to actively prevent me from giving them money for a product..Tivo166Version: 4.13

Agree with feb 6 postI had the same issue tonight as the gentleman from feb 6. I have placed order march 2 and the app was not a problem. Apple Pay worked amazing. Today tried to take advantage of 30% off and the app would not allow my card information. I tried 2 bank cards and PayPal. Nothing worked. Spoke to my bank and there of course was no problem with my card... I logged in from safari browser and logged in to my adidas account. The cart was empty and so was my wishlist. I had to put in all the items again into my cart online to purchase the items. I am not sure how to replace the 100 or more items in my wishlist that I usually shopped through for convenience. I usually would go through the wishlist and add to my cart.... Online use for adidas needs to be fixed ASAP!.MrsgmorrisVersion: 3.23.2

SOMETHING WRONG WITH THE APPI think theres something wrong with the app, I live in Canada and I tried buying socks with the ones with the original ‘adidas’ logo and it wont let be purchased and check it out. Saying that a particular product cannot be purchased. It might be because its only available in the US however the Adidas App is stated as Adidas Canada and I chose ‘Canada’ in the country of origin. This is just annoying..Daxxnza_Version: 3.24

BE CAREFUL IF THEY SEND YOU DISCOUNTSI ordered 2 ultra boots at a discounted rate that they sent me via email that expired August 4th. 1st order was on the 3rd and 2nd order was on the 4th. They waited until the call centre was closed and cancelled the order with no reason. But I know it is not because it was out of stock, because I reordered from a separate account and it was okay as a full price. I called the next day and they had nothing better to say so they hanged me. If you are a fan of adidas as myself, this is a downer. I seriously wish I could rate lower than a 1 star. I am upset, and I will have to transfer my love to a different brand for the moment. I know what this is about. It is not good business and I am not stupid. Now I am kind or regretting spending my money on adidas. 😡😡😠😡🤬. This has nothing to do with the product, but the service..JefferyNBVersion: 3.33.1

It’s 2020It’s 2020. We’re all using technology. Not sure why your servers (for such a huge company) can’t get their website working to allow for orders to be made. It’s not like you haven’t had products with high demand before (examples: Yeezy, Pharrell, Beyoncé...) Your site should just work like it’s intended.MikeyPee93Version: 3.37

I support Xinjiang cotton.Fake news about China. I support Xinjiang cotton. Never buy Adidas until apology.HyxbenVersion: 4.5

Internet connection errorIt’s saying I don’t have internet connection when signing up to participate in the Yeezy release..Jason TorontoVersion: 2.5

Cannot sign inMy login information has not changed at all yet the app keeps saying my information is incorrect and they do not recognize me. I use the same information on their website via a desktop and I can login perfectly fine. Have tried reinstalling the app just to run into the same issue. Tried resetting my password in the app login screen and it never sends me an email to do so despite the app claiming it has. Nothing in my email, nothing in my spam, just like the nothingness that this app provides..NotmaxleclercVersion: 5.4

Does everything except what it needs toThis app looks great and runs well, I like the layout and how everything performs. However it hasn’t let me log in ever so every time I find something I want I have to go into my laptop and sign in to order. It gets one start because there’s no point in the app if I can’t actually use it to buy anything..LachowskyjVersion: 5.4

They don’t want my moneyTried everything to make an account, reset a password on my current adidas login and still the app came up with bogus errors. What a joke.Peanutz14Version: 5.3

User-friendly interface!Most of time, I just use one hand to browse the store, but when I scroll left or right on the product screen, it's not going back to the main store screen, but it moves the previous or next products. It's so annoying..HwanchulohVersion: 5.3

BrokenLike all things adidas tech related just broken. Can’t login with the account information i can use on their website. Why? Who knows. Adidas doesn’t care..Tired of loginsVersion: 5.0

Poor serviceAdidas must be in their greed era cuz ain’t no way inflation is causing them to raise the price of a FOAM SLIPPER by $15, just pathetic you would think by now they would actually start caring about the consumer at least a bit right? but no, they need every cent they can take from us.Sxrxp666Version: 4.27

Where is my shoe????I order one shirt, one pant and a shoe, the shirt and pant comes and i like it but where the heck is the shoe at? It is gonna come in different times? Because in the box it said carton 1 out of 1 and quantity:3 but I only received the shirt and pant but the shoe??? Where? I paid a whopping 300 dollars for the shoe and it didn’t come along with the shirt and pant, it is gonna be delivered later? Or am I getting scammed and lost 300 dollars for nothing? Like seriously you guys aren’t accurate at all, even after the items have been delivered and my order still says “processing” ??? Uh, I need my shoes for real. Why? Because I paid 300 dollars for it and i want it now. Like I can’t wait for it, adidas this is the first time it happened. I like you guys but this time you guys are disappointed me and I feel like suing you guys if you guys aren’t delivered my items properly..ZidaneFajClubVersion: 4.24.2

Lack of iPadOS supportRead title.CraftzVersion: 4.24.1

Nice appThis app is not easy to use.SandbkVersion: 4.23.1

Not user friendlyThis app is awful. It’s really difficult and challenging to find where you want to go. And it’s really cumbersome to find my basket. I constantly delete this app and only reinstall when I have to pay with my credit card. Too many issues with trying to pay with my credit card and saying my payment is declined . Adidas you need to do better!.Hk365Version: 4.23.1

Never won a raffle for hype products like yeezy just bottom feed on non special productsSo so, im getting tired of this site.Butsoy101Version: 4.23.1

Just a sales tool for Adidas to make moneyNo customer service at all. Chat feature lingers in suspense and no one ever answers. I’ve been waiting for an order for over a month now. It was supposed to be delivered on Dec. 1st. but has now been thrown in a state of limbo. No way to find out where my parcel is. T-Force, their transporter claim that they’ve never received it. I guess it was a bad idea to order from Adidas for Christmas gifts! Too bad nothing will fit by next Christmas when my parcel will finally arrive. Hooray for unmanned automation! At least Amazon got it right. Maybe I should try Nike next time..Disappointed Adidas customerVersion: 4.23

DysfunctionalGreat if you’re American. Piss poor for the rest of us, no access to products with traditional forms of payment. Fail.BCBruceVersion: 4.23

Poorly designed app and websiteSave yourself and go in store or use Sport Chek. Website doesn’t work, app doesn’t work. No way to contact customer support except sitting on the phone for hours as their online chat service doesn’t work on the website or app either.MaddaaaaVersion: 4.23

I didn't get my 20% offI didn't get 20% as the adidas app was a promi.AmyCeaserVersion: 4.22

Looks Good, Works HorriblyThe app constantly says there’s an error and to try again later for nearly every single function that requires a click. You have to go back after a while and you can use the app for about 5 or 10 minutes before it happens all over again. It looks well put together and there are quite a few useful features (wish-list, customizable search features, etc.), but there’s no point in having the app if you can barely use it. The customer service isn’t that great either and I believe I received used (at least dirty and stained) shoes and it seemed as though no one was willing to help. Some more useful features would be adding a way to filter reviews by most helpful, critical, positive, etc. and including how to wash the items in every listing. They are inconsistent and sometimes there isn’t a video or even anyone wearing it, so that puts me off from making a purchase. I’d use the app more often and give a 5 out of 5 if these issues were addressed. Edit: I’ve spoken with customer service about this issue a year ago and they told me it would be resolved. It never was and now, the app doesn’t even work at all. I can’t make purchases, I can’t look at items, etc. The app is pretty much useless at this point..Brooke.jacksonVersion: 4.20.1

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