Adidas Customer Service

Adidas Positive Reviews

Throwback fanI have so much Adidas gear that my friends and family always joke that I should have stock or be a spokesmodel for Adidas. I have stuff that’s over 10 years old but looks brand new. I’ve figured out the fool proof way to take care of my stuff. I have 2 issues. 1)a lot of your stuff is awesome but doesn’t come as a set so sometimes it’s hard to find stuff to match properly. Back in the 80’s it was all about matching items. We need that option back. 2) I keep getting offers to anywhere from 15% off to 50% off or my most recent was spend at least $100 and get $20 off. Great but the only thing is it’s only redeemable at certain stores. We’re in a global pandemic where we’re warned to stay in as much as possible so the coupon for me is a coaster because I am immune compromised, have 1 lung so I’m one of the one that follows the guidelines to the max and then some. Where are the rewards and coupons for people like me that shop from home consistently? 3(I know I said 2 things) What is the use of leveling up on the Adidas app if it gets you nothing? Adidas needs someone like me and my best friend who’ve worn Adidas since the 70’s and can prove it. Ours and others loyalty should somehow be rewarded and we should not be taunted with fictitious offers to save. Your products are great so there’s no need to try to lure people in with falsities 😎.ChefstingleyVersion: 3.43

Excellent Customer serviceHello, I redeemed some of my Adidas points for a 20% off voucher and when I went to check out on my order I could not find my voucher anywhere in the app so I called an Adidas store and the representative tried to walk me through, finding my voucher with no avail, who then directed me to call the customer service number I called the customer service number and she could not find the voucher either. However, she did see that I had redeemed some points for a 20% off voucher she advised me that she could not do a 20% off voucher but she would email me one for 30% off my order. I thought to myself Wow, I’m glad I called customer service to get help because I came out even better by calling them! Thanks Adidas for your great customer service representatives and for recognizing my problem solving my issue. I just placed my order with my 30% off voucher and I am a very happy customer and will recommend Adidas stores and their customer service if they are having any issues with the Adidas app..Centerburg GalVersion: 5.20

UltraBoostI am very pleased with the items I purchased, however, I had a lot of difficulty completing the actual transaction. On my first few attempts, the credit card I was attempting to use wouldn’t get authorized. I got in touch with the credit card company to let them know the purchase was a valid transaction and they notified me the reason it wasn’t being authorized was because the billing address didn’t line up to their records. I made the switch but still had no success. I eventually changed the payment to a different card and the transaction went through. This caused me to have to purchase a pair a half size up as the original size was out of stock. I love the product itself and what Adidas offers, but it would’ve been helpful to talk with a support team to solve this issue in a faster manner. Looking forward to purchasing much more from the Adidas app and I’m thankful you’re taking the time to hear my feedback and improve the process going forward!.Pauly BoostVersion: 3.42.1

One of the line fansWhen I found the application in the first time I had a most joyful feeling, even more than that when I figured out that it is working here in Egypt , from the beginning I had every steps registering, opening the notifications and even checking in adiclub however I got many difficulties with app in loyalty program not of any features are working and a bug in app reloading every second and show added and cut points and I had a problem with couple of my first orders , sending mails to everyone and everywhere to make sure that I got my rights like un working discounts, missing points, unreasonable delays in processing orders which are already paid , unreliable customer support let me wait for replaying too much time even unpaid returned order for more than two months the most annoying and not acceptable is furthers in application is not working and missing items in shipment and what make me mad that they discharged points for un refunded returned items that already had not received any points for it Although all of that I am big fan of adidas.Captain.mohamedVersion: 5.20

Honestly ehhhI like adidas but there are some issues. Try delivering the packages without letting the package scream that it’s an adidas box with logos on the labels please. Not everyone lives in pleasantville. I had a package stolen during the lockdown and got screwed so I had to buy it again. Another issue I’m having is that on my 12 pro max all of a sudden I cannot locate any stores within my area to schedule a pickup. I’m being forced to pay $5. I did this with no problem last order but now it’s not letting me see my options as to what store to go to pick up my item. Get it together adidas, no excuses on why this is going on. Fix your app with the store pick up location issue and please let one be able to pick up at the nearest store. Thank you kindly. Also tell your designers to make better designs for sneakers and clothes. A lot of it is being wasted because nobody wants to buy some weird adidas items. Keep it simple..Al2crookedVersion: 4.6.1

Love adidas, hoping they don’t get too wokeAlways been loyal to adidas, great products and always supported wholesome sports. Very worried about corporations pandering and virtue signaling by incompetent executives who care more about pretentious and obviously fake and hypocritical to the detriment of their loyal base. But we see many companies ruining very had earned loyalty chasing the most flaky and fake gen Z market so they can pretend to be progressive. If they go down the same woke hypocrisy as other wokey companies I will stop $2-4,000 yearly I spend on adidas alone. We have to speak with our wallets. Don’t support Marxist fascism disguised as diversity and equity which should be a crime itself as they only push more racism and hate toward anyone not obeying their far left ideological propaganda. Get politics out of sports. We need an scape from the toxic social warriors that burn down our business and cities when their feelings get hurt..MarxistbigotVersion: 5.30.4

Love adidasIt’s not even close I buy adidas more than any other company period. Specially when it comes to my shirts. Love the quality and fit. Please do more 3xl options please. Also lightstrike pro I love this new foam always be a boost lover but please please make a lightstrike pro show that has no carbon fiber rods or plate in a high stack with a nice wide platform and that show would be the most comfortable shoe on the market. Because I bought the super shoe but super narrow. So please this way I could own the best shoe the most comfortable shoe ever made is my quest to find. Keep up the great work and amazing products also show love to the ultraboost for casual people as well. What happened to the boosts feeling we loved. Super stack with super squishy boost would be a dream. Ok sorry for the long wish list but I want you to succeed and I want to wear adidas products that kill the competition. God bless..E22OVersion: 4.26

About the app and customer serviceI haven’t had a problem with the app up until recently. Ordered an item twice through the app and received no confirmation e-mail nor it reflected on my order history. 2 people in Customer service told me to re-order and that there was nothing they can do. The third person I spoke to finally told me that the app had problems and advised to order a third time through the website. I ordered the first time and was offered a comp 2-day shipping and expected this to arrive on the 15th as it mentioned on the confirmation page. Had through hoops with customer service and ordered the item 3 times. And the best they could do was a 15% coupon and didn’t honor the 2-day shipping offer originally. Fix your app or fix your customer service..HappynugenVersion: 3.38

Returns/exchangesI do LUV Adidas.. no doubt, all the way back to Run DMC.. my problem is their exchange/return process which they claim can happen in one to three business days after the item is received at their warehouse…BUT… can take up to 3 weeks.. well my experience had been the later… it’s really RIDICULOUS! When I placed the original order I received it fast.. no complaints there, unfortunately I ordered the wrong sized shoes for my kid, who doesn’t normally wear sneakers, and has never had Adidas. needless to say I returned and it took almost the entire 3 weeks to receive the next size down… they say it’s because the product needs to pass inspection… understandable… but come on… I’m sure they want customers to continue to order from Adidas online… let’s make it at least a little easier to get an exchange or a refund fir that matter, cuz now I’m returning the second pair and the same 3 days to three weeks applies to returns… 🤨.Trish ShaneVersion: 5.17

Overall great experienceOverall amazing. I hate shopping online because I’m so picky with how things fit, but the website is super informative, easy to use and helpful. The shipping is a lot faster than I was expecting. I got a pair of slides that were too big and all I had to do was put it in the same box and ship it back for free and select my size online. No shipping any direction for the order or exchange it’s great. The member program is awesome too, it’s easy to rack up points quickly. Best, smoothest and most enjoyable experience shopping online in a long long time. Quality of product, price/discount/sale, ease of use and just overall freshness are top tier. Will definitely be back soon 😁 I recommend ordering through adidas directly. 🤙🏼.Dalton OtineruVersion: 3.35

Error messages and WishlistI love adidas, it makes up half my wardrobe, but I need fixes to be made. I’m hoping deleting and re downloading the app has solved the constant “error” messages I was getting that would then freeze the app and require me to restart it, but now I’ve lost my wishlist. I need my wishlist to be attached to my account and not the app. If I log onto another device it doesn’t follow and now, after logging back into the app on my phone (after deleting as stated above), I've lost my wishlist, too. That’s my biggest issue provided the error message is solved. I also wish the wishlists had a feature that could hide the sold out items, so that when I decide to buy something (I just got a couple e gift cards), I am not wasting my time scrolling through items that are sold out (which seems to be a majority of my 99+ wishlist...where is all the stock?)..Katelyn46Version: 4.1

Service is great versus websiteI rather felt forced to turn to the app because it wouldn’t allow me to buy my shopping cart online, but no matter, when I used the app it was an enjoyable experience. I can tell the graphic design team put thought into it, the videos you scroll through utilize celebrity faces and advertise more product in a Tiktok fashion, and buying items became a rather aesthetic experience, with plenty of security measures. I needed help with changing my shipping address and the chat I used was easy to access and my agent was quite helpful. Although I don’t usually shop at Adidas I will say I’m proud of this app and the thought put into it..Mrs. StreisandVersion: 5.26.2

UNABLE TO PROPERLY SEE MY POINTS OR ACCOUNT ON THE APPI’ve recently started to buy adidas and just when I did they started the creators club. I’m not sure if it’s because the club is new or whatever but point is I can’t properly review my points on the app! I only get emails regarding my status of recently becoming a “game changer” but other than that the app is on point with its GUI (how the app looks) and sometimes glitchy navigation system. The app is useful to real adidas fans, it just need lots of bug fixes. Also some orders I did while logged into my account weren’t added to my point system, and if they were I couldn’t even tell. Listen the app needs major improvement l! I’m not hating on it I’m just a bit frustrated at the fact that adidas can’t make a simple app to properly help its loyal customers (even if I’m new!!!)!!!.Chucky159Version: 2.3

Enjoy... but...I enjoy Adidas products but there’s two things stand out that as a socially and physically active customer, I’m not fully aware of how accrued points work as far as product perq’s/discounts go. Metro themed customization isn’t what I’m looking for. Anyway, that’s neither here nor there, but the points thing really should also equate to product discounts at purchase checkout. Also, as a runner, OCR athlete, HIIT group participant, I have found that shoes with stability (i.e., stabilization in the show heel) is extremely effective. But Adidas does not seem to have good running/training shoes with stability as a standout feature, except for maybe 1 or 2 models. I would imagine that there would be more purely because Adidas is a leader in active and even fashionable foot and outer wear. Let’s put more of a focus on what’s good for the athlete, as well as for those who just want to look cool..DelveN2Version: 3.43

Too barebonesThe app looks great. The ui design is really nice, but it’s buggy. Especially when filtering and searching for specific items. On top of that it feels a little barebones. I can’t edit parts of my profile without going to the website, nor can I view tracking info. The only thing showing on the app is my order cost, ship address, and payment. Basically a receipt. I can’t check my tracking info from here, and if there is a way it isn’t very obvious. I have to go to the website just to do all that. Even if the app opened a link in safari or something to the store that would work and not even that works. The app is convenient, but it doesn’t have all the necessary features needed to replace the web storefront. Also, the chat function in help never worked for me. Always said it was busy..YunfluffVersion: 3.17

Worst purchase ever !I’ve ordered Ivy park off & on for the last couple years. When attempting to order my shoes, I experienced every technical difficulty that was possible. It declined 2 credit cards, I was forced to finance shoes (okay like who does that 😳) then I chatted with this guy & he sent me the link to the Canadian site which they didn’t deliver to the US ! But oddly enough they have a lot of inventory. Then I was sent an email link to purchase them & they were sold so I gave up after 2 hours & 21 minutes. Then I got a notification on my phone from the confirmed app. I was Super Excited ! I just pray that I can get my socks next week too !.Bitter Sweet !Version: 5.6

Apple Wallet, Status on premium releasesI shouldn’t have to ask, but can you please make the creator pass available on Apple Wallet. Yes, I understand you need people to go into your app. Yes, I understand that app shows you the “rewards” you can unlock but if I’m simply making a purchase at an adidas store I don’t want to have to say “ oh hold on let me download the adidas app, oh wait let me sign in, oh wait I have to wait for the app to show me its updates, and how to use it, oh wait the app is frozen..” it’s all simple with Apple’s Wallet app it’s just a double tap and all my reward cards and debit cards are there. And please don’t have people look on you webpage to see when the next premium yeezys come out. Just have it out there in the shoes categories as premium releases and keep allllllll ooooof theeeem there. Future and past. Thanks..Pm534Version: 2.2.2

Great App and easy to useThe app lets you access all the adidas items that are available even if they aren’t at your local store and also saves the time to actually visit the store at the small expense of just not having the deals that may be at your local adidas store, however promo codes do make up for that small disadvantage. Overall easy to use and gets the job done just as well a cashier would, transactions are as secure or even better than stores unless you do it in a public WiFi were someone could be sitting ready to snatch your credentials which is the WiFi providers fault for not being secure enough to block any sort of hacker..Noobbuster69420Version: 3.31

Huge fan of Adidas… NOT a fan of the app.I’m a huge fan and customer of Adidas, but this app has never worked well for me. It’s been this way for years. The app has great reviews so I don’t know if i’m the only one but I have issues everytime I use the app. I end up just having to go to the website, which is less convenient. When I click links (for example: an Adidas email link) it will open the app but just come up with an error and never load. I would say the app works for me about 25% of the time. Most of the things I click on, comes up with an error. My internet isnt the problem because everything else works fine. So overall, i’m disappointed that I can’t conveniently use the app to shop like I want to..108158Version: 5.30.2

Wildly disappointingAccount stopped allowing me to purchases out of nowhere. Called multiple times to report issue & find resolution to no avail. Lost opportunity to purchase multiple items due to them either selling out in my size or short term availability while waiting for a resolution. Created another account w/different email which fixed the issue, but lost points attached to other email. Newest issue is I placed an order over 10 days ago & although a shipping label was created, item never shipped. Called in again, zero resolution or compensation of any form for my time. Truly the worst..MarzvzoVersion: 5.17

Need improvementI like the way the app design, and how sleek and smooth it runs every time. But there are lots of space for developers to improve the app and hence customer’s experience 1. Filter: let’s say I’m looking for what is on sale, I just wanna look what is on sale for women size 6. Then after I apply the filter, it show every in size 6. Man woman girl boy infant sale not on sale. 2. I made a few purchase using exact same account, it show in the app that I did not make any purchases, and I cannot track my order. The email with tracking info lead me straight to the app so I’m deleting it cuz I feel it doesn’t help much with my shopping experience..Meowie3Version: 2.7.1

HonestlyI love adidas, I love the brand the products everything but wow is it hard to order something online. I had to re order two pairs of shoes THREE different times because my order kept getting cancelled by the company. The issue apparently was that my billing and shipping address was different but I was doing that to surprise my boyfriend for his birthday, by having the shoes shipped to his house. In order to finally complete the order I had to tell him about the surprise so that I could send him money to his bank account so that we could use his card therefore solving the shipping/billing address difference. Such a headache, other than that I totally love adidas.Abigail Elizabeth RodriguezVersion: 1.9.9

Great app, easy browsing, please list colorsMy only real complaint about the app is none of the products list the color. It’s very strange. The website does. It’s particularly tough for me because I am partially color blind. It’s very hard for me to tell the difference between black, dark blues, and dark grays. And some of those in between colors, like shades of yellow etc often look tan. So descriptions are really helpful. Otherwise the app is great and I prefer it to the site. The photos are easier to scroll and zoom in on. Only downside is the notifications and convenience hurt my bank account..M_seattleVersion: 5.0

Payment Processors need some work!I think this is purely technical. The app is good but payment has glitches. I paid through my PayPal but it didn’t go through so the txn didn’t complete. But the money was gone. Reached out to the support, they said money will come back if the order didn’t go through. 14 days later - money still hasn’t come back. There’s no kind of pre-auth hold that lasts this long. They just asked me to place the order again. I will not be spending my money twice if your APIs can’t handle the components on your app. Also, the sale is over now!.Hameer HanduVersion: 4.12.1

Why so many bugs?I can’t believe this is the app of a massive corporation. I am continually shocked. About 30-33% of my time using this app, I end up in a loop of error pages and error/retry pages. It’s like a black bar with various error codes. Especially if I am trying to get something from wish list to my shopping cart. Then a few times when trying to buy sneakers on their release date (not Yeezys, Ivy Park or any major) it malfunctions so much I’ve had to wait a day before I could access the app again. Then my shoe size was out. Luckily 0.5 size down still fit me for one of these releases date orders. Come on Adidas. I know you can do better.AlexaskVersion: 4.10

Problems purchasingFor the past month the app has not allowed me to make any purchases. An error would pop up saying something was wrong with my “billing info” and then I would check it and make sure it is correct, and then resubmit and another error would pop up saying “oooops something went wrong”. I didn’t think anything of it until today when I tried to use my hype access to purchase shoes before they were released. But unfortunately I was unable to purchase them and probably won’t get to purchase them when they release tomorrow if I’m not drawn to buy them..DreDay_RV_ZooVersion: 3.0.1

Adidas Is Simply The Best!I shop and purchase Adidas products for my friends for birthday and Christmas presents. The products Adidas have are the top of the line. And all of my friends really like the Dame collections, it have been a big hit. I also been buying Adidas products for myself and I’m all into Dame shoes. By the way, Adidas online and App is very user friendly and easy to use. There customer service is simply 5 stars, whenever I need to call with a few questions. Therefore overall I highly recommend you to shop at Adidas and give the company 5 stars out of 5 stars! H Harmon Portland, OR.My name is Bond Harrison BondVersion: 4.14

I prefer Adidas over NIKE!I prefer Adidas over Nike because they have more Apparel made from Cotton or Cotton and Polyester together! I am NO-FAN of apparel made from Plastic Bottles! It’s JUNK! I know Adidas has apparel made from Plastic Bottles but not nearly as much as NIKE! I have a lot of 10 year old Adidas White Mountaineering Apparel that still looks like the day I bought them! Adidas please STOP making Clothing from Plastic Bottles! I am 61 years old and I am a dedicated Adidas Customer! I bought the first pair of sneakers called Track shoes that my Mother bought for me way back in 1972! It was the first Sneakers that was shaped like the Human Foot!.ASBNOLAVersion: 5.8

Love it , just love itThe way how it’s been designed It’s just perfect I really love everything on the app! So much convenient to look up stuff, the Designing is JUST PERFECT!👍👌🏻.Hammadcr7jrVersion: 1.7.1

The best of the bestAwesome experience with the app and the product itself.JheaghelVersion: 5.34

Finally!Love the app, although the interface is bit over-designed. Hope there’s improvement to make it more of a shopping tool rather than promotional hub..TimmylvVersion: 1.6

We always order shoes hereLove the shoes and quality also very fast delivery!😊.CrisylDreeVersion: 5.33.3

AwesomeAwsome.KidhtvsyfjdehVersion: 5.33.3

SuperstarsAdidas has never let me down, always great products and customer service! Fantastic deals always, keep up the great work Adidas!.Starting line 01Version: 5.33.2

Adidas appThe app is very userfriendly!.Vincent82636Version: 5.33.2

Excellent serviceEasy to finding my choice with application 👍🏻.Queen girl😍Version: 5.33.2

Product and applicationBest service and performance Easy to access and grab the offers.Karan0101Version: 5.33

Super appFacile à utiliser et pratique!.Migo$hVersion: 5.33

Best SelectionAdidas has great sales! Their product is superior above others..Carla💜💙💜Version: 5.33

Best of the best!German at it’s best!.BMW GermanyVersion: 5.32.2

Love itVery nice app easy to go through Love the sales and the point system.RoriasdghjklVersion: 5.32.2

Best brandThank you adidas for always being the best items to the market..Chaimae bVersion: 5.32.2

AdidasThe app is awesome. So many deals I can’t find anywhere else..SoccerspudVersion: 5.32.2

Great!Easy to use..KdevalenciaVersion: 5.32.2

StarsStars speak for itself.MetroBoominnngVersion: 5.32.2

FacileJ’adore en plus l’essaie virtuel.Jaystreet1Version: 5.31

El código de rebaja no funcionóFui online porque me ofrecieron 15% de descuento y cuando fui a pagar no funcionó. Me gustan los artículos Adidas pero sus embustes no.Silvia de armasVersion: 5.32.1

Good serviceThe payment process was simple and made sure that I filled all the right info and everything was all set..JasbishVersion: 5.31

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 5.36

Adidas Negative Reviews

Glitch Central... Payment process is horrible.I sincerely hope that a company such as Adidas doesn’t think there handling of the Ivy Park drops are acceptable. The app is glitchy and the system overall, whether on the app or the webpage is not reliable for any drop. Thousands of people post via social media about lack of transparency in time of drops (bc we actually have jobs to work around your random schedule), the inability to preview the items a few days ahead instead during the stampede of people trying to purchase, and the lack of a complete process for when your system will or will not accept a payment. I received a confirmation order with no charge to my bank, no email, or app update reflecting the item was ordered/purchased. I deleted the app as instructed and tried more than several times. My job is not to troubleshoot Adidas platforms, and honestly whoever you are paying to troubleshoot is doing a VERY poor job. Completely understand that your systems will be overwhelmed due to star power that is Beyoncé, but it is frustrating that we spend hours trying to navigate these hurdles for nothing. Maybe you didn’t/don’t have the infrastructure to handle the weight of what a client like Beyoncé brings (ie. The Beyhive), but PLEASE consider stepping your game up 1,000%. It is truly not a representation of the work our beloved Beyoncé has put in over the span of her career..CrochelleBVersion: 4.2

Take my money please...?I have no clue why, and I have escalated this with Adidas, but most of the time their payment system will not accept my payment. I have tried multiple cards over Apple Pay, and manually entering the information, I have contacted my financial institutions (I have used cards from different banks to be certain) to ensure the cards are not locked and capable of processing the payment, I have ensured that I have 3-10X the necessary money in the instances where I have attempted to use a debit card, I have even created a new account in adidas to make sure that is not the issue. Adidas support has shrugged and said it’s probably my fault or my banks. Cool. But then I’ve found entire forums dedicated to this issue. Here’s the likely reality - it’s a very specific issue linked to a small number of persons that is intermittent in its occurrence. Therefore Adidas has it low on its priority. I get it, and I won’t lose sleep over it. But it has cost me a few items being sold out or made it so that I missed out on a few sales while trying to wait until a day that the app/website decides it will accept my payment. Again, not the end of the world, but worth it enough to me to give a poor review. The app is pretty, but ultimately useless to me..Nachoooooooo!!Version: 3.25

Missing merchandiseBought some shirts and track pants from adidas. Never received it, I contact them and they tell me it’s FedEx’s fault. I contact FedEx and they say adidas has to file a claim. Contact adidas and they say I have to file a claim. I file the claim, FedEx needs serial numbers off of all the merchandise, a photocopy of the FedEx ground pickup record, and for me to fax it to them. How would I have access to any of this? Seems like I’m the customer chasing things down and neither of these companies is willing to do anything at all. Finally adidas admits to me they are supposed to file the claim (thanks for wasting 2 hours of my life on the phone). Seems like they were lying. Now for FedEx to deny the claim all the FedEx has to do is say they delivered it to the right address which of course they do since my address is right on the screen in front of them. So I get screwed in the process and god knows where my package is. Adidas has great products but I will never order off this app again. Customer service gave me the run around for hours, and here I am with no merchandise and out $143. If your gonna buy Adidas buy it off of a different website because you may never receive your product off of this one..JFord80Version: 4.1

They don’t know anything, very bad experienceI have placed an order on April 17th it went through as I thought but I have received no information on my gmail on how it’s always is online. Two days later I sow on my bank they took my money it was august 19th. 5 days later I contacted them to know what’s going on and why I have no information about my purchase. Because I went on my account to track it in order history , it was empty and saying I have not purchased anything. I chatted with an agent and he told me I have not purchased anything and it might me some time of error and my money would go back in few days . After week passed I contacted them again and said I still have no information about the order and my money still not refunded. After they kept sending me to different agents because they didn’t know what to do. At the end they told me that they have no information about my purchase and asked me if it’s fraudulent order. I’m in shock. I paid money, and they tell me I have purchased nothing. ( so I had to contact my bank and make a dispute ) Adidas customer service it terrible!!! I don’t know how they still in business.MeTanya_TanyaVersion: 3.35

Horrible! Really Adidas!?For starters customer service is none of existing! I don’t laced an order Oct 12, waited for a receipt from adidas, never got it however I did get one from PayPal, I call to see what the issue was, and per your customer service rep I was told that my order had failed...The funds were there but their was a time-out in your system . So my money is stuck on pending! Ok fine, October 14 I place a order again via the app and checked out with pay pal, received a order number this time but no email, (thank goodness for screenshots)! I call and talk to another customer service rep, who also stated that my second order did not go through again! AGAIN THE FUNDS WERE THERE! so I’m not understanding what the problem is?! So now I’m out of $130 for supposedly failed orders! I’ve never had problems ordering from the app, but for it to happen twice in a row and NONE OF YOUR CUSTOMER SERVICE REPS SEEM TO CARE OR OFFER ANY OTHER EXPLANATION OF WHY MY ORDERS JUST FAILED BUT YOU GUYS DID FOR-SURE TAKE THE MONEY OUT MY ACCOUNT BOTH TIMES! I want my money back or I will be reaching out to the BBB AND FILING A COMPLAINT! Your customer service reps are horrible and absolutely of no help!.SheacottonVersion: 3.38

Worst customer service I’ve ever dealt withThis company store policies are designed for the company not the customer. If you have an issue with a product you will lose money. If you do a warranty claim, they do not cover the tax if they find your product is eligible for a refund you will receive it in the form of a gift card minus the tax portion, you will not get a full refund to your account. the customer service is so bad it’s like talking to a robot they just go through the motions and don’t actually listen to what the customer has to say. I’ve asked to speak to a manager several times and they just ignore me and keep going on with their process. I’ve been trying to get my refund for three months now, and still only receive a partial refund in the form of a gift card, which I don’t even want the gift cards anymore because my experience has been so bad that I don’t want to shop online at Adidas ever again or even with the company at all because of how poorly I’ve been treated, I can tell you one thing for sure. I will never try to do an exchange or return online with adidas ever again..KMiller1111Version: 5.33.2

Won’t let me checkoutHorrible experience for both the website and mobile app. Tried to take advantage of the Last Chance sale with a full cart of items and won’t let me move past checkout and won’t process payment. Nothing wrong with my card, I even called the bank to verify. Chatted with a customer service representative who said my account was flagged for “inconsistencies with my information” and to try again in a few hours, which I did. Chatted again with a representative, this time said to wait 24 hours. Made no sense I was checking out with Apple Pay, never had a problem before with any other app/website/retailer. Then tried alternate payment using Paypal, didn’t work. Tried just putting in my card info, still didn’t work. Since my “account was flagged” tried to get a friend to purchase for me, 100% all new info, did the same thing for him. Normally love a good sale and was excited about the purchase, but this was a huge disappointment. I deleted the app and unsubscribed from notifications. No longer interested in shopping online with them. Why advertise a sale if you can’t even make a purchase?.PoshNotMercVersion: 3.19.1

Utter IT incompetenceHard to believe a massive retailer like adidas can have such flawed payment systems. Wasted so much time trying to buy online. Was unable to process payments from two different cc. (I called cc company and they said problem not on their end). When I called a spoke to adidas agent she said it was problem on adidas end. Said That the web site is unreliable and she has same problem. She suggested using the adidas app. So I download the app. It also won’t process payment. I call again. Agent tells me that I should use website instead. Also the pricing of a shoe shows one price in the shopping area but when you put it in the bag price jumps up from $60 to $40. I noted to agent and she said the pricing on the app is unreliable. That website has latest info. Of course it does exact same thing on website. Not sure why they accept this. It has to be costing them money. The second adidas agent agreed to process over phone. Didn’t work. She asuggested PayPal. So back to the app and used PayPal. That finally worked. Wasted 2 hours..JW the firstVersion: 3.34

Great App Aesthetically, Bad for purchasingI downloaded the app and expected it to work as smoothly as Nike's app for both viewing items and purchasing. For viewing Adidas products and getting information, the app is flawless; although for purchasing items it is horrendous. I saw others are experiencing the same issues. I tried to purchase a single pair of shoes; at first attempted PayPal four times, each time the transaction portion just timed out and I had to start over. I then directly entered my payment info and again several attempts were needed to accomplish the final task of ordering the shoes. In the end, for some reason on my saved bag, where I began the purchase, the shoe size is correct but the confirmation email sent has an entirely different and wrong size being sent to me. Not only that, but my card was charged twice for one pair of shoes. Just a coding nightmare for this app, do not order from the app unless you enjoy headaches and balling up your fist in anger..FattyMcButtterPantsVersion: 4.2

Terrible serviceI placed an order for a women’s jacket, women's pants, and some socks. The shipping was quick, but when I opened the package there was a pair of boy shorts and a men’s t-shirt, neither of which was an item that I had ordered. I decided to contact adidas through the app to chat with an agent. The guy didn’t seem to know what he was doing, in the end he told me that I had to go to ups to return the package. I also spoke to an agent on the phone asking why I had WASTE my time doing all of this when it wasn’t even my fault that THEY sent the WRONG ITEMS. All he could say was that he was sorry, but that didn't change the fact that I wasted TIME and MONEY for something that wasn’t even my fault. I had to go through the trouble of printing a label, driving to MULTIPLE ups’ (who didn’t want to take the package due to the pandemic), and when I finally went to a ups who toke my package BEFORE the 7 day period, I get an email a few days later saying that my exchange has been cancelled. But at least I got a refund..Mimi.-.-Version: 3.29

Do not buy Adidas ProductsI ordered something with them on Cyber Monday and that was a horrible decision in my part. They said they delivered my shoes, when in reality I received nothing. I contacted the shipper, LaserShip, who has a ton of horrible reviews for this same issue. They told me they couldn’t do anything and to contact adidas. Adidas opened a case that they said someone would contact me with 5-7 business days and nobody did. I waited the full 14 business days that they tell you to do if you’re not contacted, and all they could tell me is that they needed to open another case that would take an additional 14 business days. They won’t do anything, but tell me to keep waiting 14 more business days. I got to the point that I decided to just dispute the charge with my bank. They obviously don’t care about loyal customers, as I’ve been one for years. I will never use an Adidas products again and you shouldn’t either. Trash company!.Fred'sFreakyFridayVersion: 5.18

Loved it until I went to checkoutWas so excited to get some new shoes and clothes and add points to my newly made account. That is until I went to checkout. Tried 7 different times with different things in my cart because 3 of the times the item I wanted became sold out by the time my card was not authorized and I got back to the cart. After the 3rd time i decide to call my bank since that’s what it suggested I do. They could find nothing wrong with the authentication info it was saying I had wrong and told me to call adidas. After another 30 minutes of talking to computers and being transferred to different people they told me to try uninstalling the app waiting a while and then reinstalling it. I did that waited an hour and still the same thing happened. So I finally decided to just delete the app and forgo the items I wanted.Suoer upsetVersion: 4.13

Completely disregard the app for shipping estimatesI paid for express delivery as the app estimated I would get the shoes I ordered on 9/13 before a trip I was going on 9/14. After my order they then sent me a congratulatory email that my order was expected early on 9/12. Great. I then checked the app and it estimated I’d get my shoes on 9/11. Fantastic. I checked the FedEx tracking status on 9/11 and the only update was that the label had been created and FedEx had not yet received my shoes. On 9/12 I confirm that the shoes have still not been received by FedEx, yet the Adidas app still says “hooray, your shoes are expected on 9/11!” It’s only a dollar, but I wouldn’t have paid for express delivery if the adidas app hadn’t given me a completely erroneous estimate for a delivery date. It’s also annoying that they even put an estimate on their app when you should just check with FedEx. Take the shipping estimate off your app. It’s taunting me..WdteedhyvbjjjfddVersion: 5.27.1

Yeezy’s 350 draw’sThe draw is a joke you all don’t actually draw people. How does shoes apps that are resellers have the shoe to sell before the draw even starts. The resellers are selling them for $300 to $500 for the shoe that is $220 now is $300 or $500 and the shoe haven’t even been drawn off adidas or yeezy’s store online yet. It’s just because people get so hype for the shoe and if they want them that bad you know people are going to cash out for them. so you all can get more money from the buyer. Just like the yeezy’s slides they sell for $55 but they are on resellers apps 30min to a hour before the draw for $255 in my size. I could put another $100 on that an got to the Gucci store an get me some Gucci slides. It’s just pointless to say your having a draw an your shoes are not even drawn to customers. The draw is just to hype the customers up. So now they have to go on the resellers apps an get it off there because the profit is more to gain than your draw for $220 for the shoe..Devin612Version: 3.37

ServiceBe very very careful about making purchases that are on sale. I inadvertently clicked the wrong size, and as soon as I noticed the error when I received the confirmation email, I tried to correct the mistake. I initiated contact with customer service within 10 minutes of checkout. To me, this is the same as still being inside the store! I spoke with two people, one on their chat feature, and one on the phone, and was told by both of them there was NOTHING that could be done. Zero recourse to cancel the order, zero recourse in exchanging for a different size, and when I asked to speak with a manager, I was told you can, but it won’t do any good. It’s been over 48 hours, and still no one has called me back. I’ve been a loyal 3 Stripes consumer for the last 30 years, and never would I think they would treat / be willing to lose a customer over $50..SH in North AmericaVersion: 5.24

This is not about the app, it is about the loyalty programAdidas loyalty program makes zero sense, you earn points to reach levels (1 to 4), they give you some perks like vouchers and “first access” kind of thing, but there’s no way to use those points for other things like exchange them for garments or accessories. Also, the points expire, what’s the reason for that? They don’t tell, so good luck trying to understand that weird policy. If that were not weird enough if you ask for a size exchange points get deducted from your account like if you’re asking for a refund, you receive the exchange and all, but the points never come back. The “Points history” feature in the app is useless, it doesn’t show you how many points expired, if the points are being credited back if a mistake happened, etc. The loyalty program is, at least on my experience, useless..TavoschkyVersion: 5.3

Customer service HORRIBLE!I would like to express the disappointment I have with your customer service department and your social media marketing team. For the following reason: Your website flagged me as fraud, and no one in your group could explain to me why I was flagged as a potentially high-risk purchase. After doing my research, I believe your site flagged me as a fraud because I use a forwarding email instead of my Gmail. The biggest reason I did that is that I don't want my email to be blown with marketing letters and promotions. My credit card information matches my billing and shipping information so, I am super upset that no one on your team could explain that! You all realize I left NIKE TO SUPPORT YOUR BUSINESS! 🤯 I’ll give you a second chance, allocate some your resources in creating an excellent customer service department and social media management team..IAdanVersion: 3.41.2

Horrible AppI can say with 100% certainty that I don’t like Adidas anymore due to their app. I used to exclusively buy from Adidas; barely ever purchasing from a different athletic shoe/apparel company. Since I switched to using their app (rather than website) I haven’t purchased a single thing from them and have switched to Nike. Their app is a nightmare to navigate. It regularly glitches and crashes. Regardless of the previously listed issues, the way the app is laid out is nonsensical. I hate that when viewing an item you have to scroll up and down, also most of the time the pictures are really blurry so you’re not entirely sure what it is that you’re even really looking at. The whole app needs to be scrapped and redone because the problems are bigger than just technical. If they happen to redo the app I’ll probably start purchasing from them again. Until then I’ll be buying from Nike..SanzksxVersion: 3.43

HorribleAbsolutely horrible customer service. Was given exclusive access to a pair of yeezy 450 which were delivered the next day. Upon arriving home and retrieving the package which was completely sealed and not tampered with I noticed that the box felt a little light. When cutting the box open and then getting to the actual shoe box there were no sneakers inside !! I immediately called customer support who was of no help and told me that an investigation would be taking place and I would hear back in no more then 10 days. I’ve waited 10 days and did not get contacted from adidas. 15 days after my initial phone call I reached back out to adidas who then said that there were 0 updates on the case. I was given a whole run around and almost a month after the issue have heard 0 back from customer service. Never buying a pair of adidas again.CGSBK1996Version: 4.20.1

Hopefully what you order will ship!Two of my last three orders have not shipped. The first, I didn’t look into too much and just assumed it was out of stock, and got refunded. When it happened again, I went back and looked and found the item still in stock on the app. Additionally, the two items from the other unshipped order were also in stock on the site. The chat function on the app feels like an ai-bot, and would only offer the option to be refunded, and refused to ship the items I had ordered that were still showing as being in stock on the app. Either the app doesn’t accurately show what is in stock or Adidas is simply choosing not to ship items that have been ordered. I can’t trust anything I see on the app at this point, so I will not order anything else from it..AcdijkVersion: 5.28.1

Love adidas, the app needs workUpdate: This app and the supposed benefits it offers are few and far in between. I accumulated several points to use the 30% off voucher. I tried to apply the voucher to several different items. None of the items I selected were applicable. It was about 15 different items in the $30-$220 price range and the voucher would not work. I lost 8000 points. Customer service that is a benefit for accumulating points was unwilling to help reimburse points until I’m able to find and item I like. Customer service said: “The app will not tell you what items are and are not available for discount use. You will need to use the website for that. Good luck. Point system is basically useless..Alex96.alex96?Version: 5.32.1

Dysfunctional online payment systemI’ve had the same problem with checkout on the online website same as many others here. I had everything ready to go in my cart and couldn’t move past check out due to failed payment attempts. I tried multiple cards (credit card, debit card, Apple Pay) but nothing worked. These same cards I had just barely used previously that same day and they worked just fine. Only to speak to an online customer service rep tell me they have had zero issues like this with other customers and that there must be a problem with my card or bank. What the heck Adidas? Seems like a strange problem to be overlooking. Why? I don’t kno. But not impressed to know so many people are being ignored and being told it’s their problem when clearly it’s Adidas..Hunter-hutchVersion: 3.26.1

SOMETHING WRONG WITH THE APPI think theres something wrong with the app, I live in Canada and I tried buying socks with the ones with the original ‘adidas’ logo and it wont let be purchased and check it out. Saying that a particular product cannot be purchased. It might be because its only available in the US however the Adidas App is stated as Adidas Canada and I chose ‘Canada’ in the country of origin. This is just annoying..Daxxnza_Version: 3.24

BE CAREFUL IF THEY SEND YOU DISCOUNTSI ordered 2 ultra boots at a discounted rate that they sent me via email that expired August 4th. 1st order was on the 3rd and 2nd order was on the 4th. They waited until the call centre was closed and cancelled the order with no reason. But I know it is not because it was out of stock, because I reordered from a separate account and it was okay as a full price. I called the next day and they had nothing better to say so they hanged me. If you are a fan of adidas as myself, this is a downer. I seriously wish I could rate lower than a 1 star. I am upset, and I will have to transfer my love to a different brand for the moment. I know what this is about. It is not good business and I am not stupid. Now I am kind or regretting spending my money on adidas. 😡😡😠😡🤬. This has nothing to do with the product, but the service..JefferyNBVersion: 3.33.1

LiarsCustomer Service promised me a lot of things but fulfilled nothing.ChristotélisVersion: 5.31

App not workingStopped working on my phone iPhone xr since a few days..Tinu123456789Version: 5.29

Rather use a browser than this appTrash app, not sure what the developers were thinking..Cinder2371Version: 5.29

Return technical issueI have order that I want to return and I tried so many times online its always showing technical issue.. bad is- they don’t accept online order return in-store😞.RighvcVersion: 5.29

Worst experienceI have worst experience shopping with them. Last time i have placed an order for my vacations. When order arrived it was tempered and item missing. Then, all the items size runs large i tried to exchange them but everytime they have asked me to try again as there was some technical issue. I got frustrated and now everything i orderd is a garbage for me because thats not my size. Feeling robbed. Worst shopping experience ever. I give them -10 stars out of 10..Rvd8Version: 5.28.1

Products are extremely bad quality and refunds take foreeverAdidas used to be a great companion, good and quality products. But now quality is degraded, products are defectives and if you believe you can send the item back and get refund YOU ARE WRONG, they take the product back and there are no refunds issued..Aydev07Version: 5.20

User prompts for information are not obvious.User prompts for information are not obvious. Multiple attempts to enter things like address. Check out just stops… no prompt at why. After purchase… no link to confirm order? Did it go thru? I don’t know. I entered my address… no prompt to use. Discount code didn’t work… ambiguous msg. Did I Type it in wrong? Was the product excluded… I don’t know because of this crappy interface. Hey… I want to buy things and give u my $. Make it easier. You are adidas… not a garage band website..SeaOttreVersion: 5.17

No way to search for size 16I’ve been trying to contact their app team, currently you can search for shoes from size 3 to 21 in men’s EXCEPT SIZE 16…. Lol it’s so frustrating. It goes straight from 15 to 17, even on their website.Jonesyy24Version: 5.12

Log-In IssuesCan’t login from Canada..TiSunChickenVersion: 5.9

Does not work in Canada. Cannot login.Does not work in Canada. Cannot login..DepthFr0mAboveVersion: 5.8

Where is my shoe????I order one shirt, one pant and a shoe, the shirt and pant comes and i like it but where the heck is the shoe at? It is gonna come in different times? Because in the box it said carton 1 out of 1 and quantity:3 but I only received the shirt and pant but the shoe??? Where? I paid a whopping 300 dollars for the shoe and it didn’t come along with the shirt and pant, it is gonna be delivered later? Or am I getting scammed and lost 300 dollars for nothing? Like seriously you guys aren’t accurate at all, even after the items have been delivered and my order still says “processing” ??? Uh, I need my shoes for real. Why? Because I paid 300 dollars for it and i want it now. Like I can’t wait for it, adidas this is the first time it happened. I like you guys but this time you guys are disappointed me and I feel like suing you guys if you guys aren’t delivered my items properly..ZidaneFajClubVersion: 4.24.2

Not user friendlyThis app is awful. It’s really difficult and challenging to find where you want to go. And it’s really cumbersome to find my basket. I constantly delete this app and only reinstall when I have to pay with my credit card. Too many issues with trying to pay with my credit card and saying my payment is declined . Adidas you need to do better!.Hk365Version: 4.23.1

Not CanadianApp Store said Adidas Canada but it’s not it is US based. Can’t even add a Canadian address. Needs to be fixed or make a Canadian App..Fireball191Version: 4.17

Recently…I’ve been an avid Adidas fan for several years, and I’ve loved their app. But recently, the overall customer experience has really gone down hill. Firstly, the removal of the release calendar from the app has made it essentially useless. All of the information I need is on the website, and the website has a better layout. Even the “app exclusive” offers or releases don’t work. When I get a notification for a restock or drop, more often than not the app crashes or the drop doesn’t even show up. As a Canadian Adidas client, it feels like we’ve been left out and the recent changes to the app have been a perfect example of that..AetridVersion: 4.16

Don’t put your credit card on appPlaced an order by it self. Tried canceling order customer care says its final sale unable to get refund. App sucks charged $372.90 just can not cancel order customer care hangs up calls on you better buy nike..Bob palVersion: 4.4.1

It’s 2020It’s 2020. We’re all using technology. Not sure why your servers (for such a huge company) can’t get their website working to allow for orders to be made. It’s not like you haven’t had products with high demand before (examples: Yeezy, Pharrell, Beyoncé...) Your site should just work like it’s intended.MikeyPee93Version: 3.37

I support Xinjiang cotton.Fake news about China. I support Xinjiang cotton. Never buy Adidas until apology.HyxbenVersion: 4.5

Internet connection errorIt’s saying I don’t have internet connection when signing up to participate in the Yeezy release..Jason TorontoVersion: 2.5

Adiclub schamOrdered many times, used many points and not one voucher has worked. They say they will rectify it and they dont so its just bogus in general. I guess its like Ye says. Adidas really is screwing people over..Dawny841Version: 5.34

The App is broken.The adidas app does not list whether or not an item is available to have a coupon or promotion applied to it. After redeeming 8,000 points tre coupon is useless..Earthquake slickVersion: 5.33.2

No discountWhat’s the sense of sending discounts when I can’t use them.Michael pantanellaVersion: 5.33.2

Garbage appYou can’t do anything with the app without it having a error.GoodnewfiegalVersion: 5.33.2

Shoes were too smallSuh.John-444Version: 5.33.1

LeftThey left Russia. I have only been working with your app for four years, and today I received an SMS, your account will be deleted soon. Well done!!! First, all the stores were closed, the doors were closed for two years, and now they remembered the Adidas Running app... at least made it possible to transfer all the data, thank you for that. I wish you bankruptcy 🥳🥳🥳 the worst company.Никита 029Version: 5.32.2

Too Many NotificationsWhy put notification settings in the app if it still spams you with notifications anyways..SuappieVersion: 5.32.2

Error?Ive been using the app for 2 years now and i couldn’t be happier, but as of the recent months, every time i open the app it tells me there’s an error, and i can’t even view anything in the app, i can close and reopen the app, and it doesn’t work. if they fix that i’ll be happy to buy again😊.Keanu304Version: 5.31

Drives me crazyI can’t add anything to the shopping cart- says “oops, not available”. So I have to buy everything individually. Very frustrating..Son Love adidasVersion: 5.31

Trash app. many glitchesSome button has no response. Just as bad as adidas official website.Ivan Liao111Version: 5.31

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