Cleaner – Clean Duplicate Item Customer Service

Cleaner – Clean Duplicate Item Positive Reviews

Measure twice, cut onceThis is a fantastic tool, but like any other tool, not perfect in every circumstance. I have a lot of memes and saucy art on my phone. If two items are very similar (ie two memes of the same template, or two variations of an art piece) this app may erroneously label them as duplicates. Fortunately, the app doesn’t delete anything unless you tell it to, so users can AND SHOULD verify each item. (I took a screenshot of a SFW example of an erroneous labeling of duplicates, but cannot upload it here). If anything were to be changed, a preview page showing all selected items before you confirm that you want to delete them would be a nice addition, but otherwise I recommend this app to anyone whose storage is reaching capacity..MarineAV8RVersion: 2.7

The best cleaner 👍👍👍I use my personal phone for work. Somehow my contacts got duplicated and I had over 2400 contacts + 3200 spam contacts from linking my phone to someone else’s, it would have taken me 3 hours to try delete the duplicate contacts but I can’t finish. Then I have tried to delete the duplicate contacts by using apps. After downloading an another app to delete my duplicate contacts but that disappointed me. I lost my contacts. Fortunately contacts had backup on my computer. After few months I want to merge my contacts but it didn’t work as my expectation. I have used many other apps which work best for merge contacts. I don’t know how many apps I had until downloading this app and watching it for me. But I never knew there was an app that could help me. I downloaded the app with the intension to be able merge duplicate contacts in one click. The first and only contact management application that I could find which really makes the job. It can also compress my photos & videos size which was an extra benefit for me because I was suffering my poor storage. I can also remove my unwanted files & check my phone battery detail status. Finally, I was successful. 😊😊😊.NaginkiVersion: 1.0

Buggy but usefulCan’t open videos for the compress function. The compress function in and of itself doesn’t seem to work, or if it does, it takes forever. The similar names tool seems meaningless because a name like “Katrina” and “Katina” are actually two different people. Seems like the UI could use some work too. But beyond my gripes lies a useful app for taking out the grunt work in cleaning up the debris in our file system. Thanks guys..Jay_CassVersion: 1.0

Great!👏So this app started off great but then after about 15-25 mins I was cleaning my phone out it wouldn’t let me delete anything because, it would say you have to pay. I just want to have this app for free! Can you guys respond but anything other than that this app is awesome !👏.Apple Gurl✌🏽Version: 1.0

DopeIf you are photogenic or one of the capture the moment type of Individuals. This App is the one for you. I just cleared 1,000 duplicate photos clearing up space on my iPhone as well. At first I was skeptical so I checked “recently deleted” to my surprise everything looks good. 10/10 a few people are upset regarding the in app purchase but in my opinion it’s worth it! Thanks you BPmobile you nailed it!.Mikel 696969Version: 1.0

Great when it worksThis app is very handy and user friendly. My only complaint, and it’s a big one, is I have had this happen multiple times, where when using the photo duplicity scan and erase, I have selected some 200 photos to be erased as duplicates, only to have the app crash upon selecting the “delete” button, and once I go back into it, I have to start all over. Talk about wasting 30 minutes or more. Not fun..DMar319Version: 2.1

Useful Cleaner appThis app saves both the time and device storage. I have just used it and instantly get it's benifits. It's deficult to select one by one the similar and duplicate images and remove from device. Through this app i have selected them within one click and delete from stroage. Very much fast and smooth. Recommended!!.Erfan AliVersion: 1.0

So intuitive I love itI am a very disorganized person, but after using this app, I was amazed to see how quickly my iPad and other devices cleaned up. I’m only on the three day trial, but I’m thinking I might commit to a month because this is one of the best cleaning software‘s I’ve ever used..Sam.U.IVersion: 2.11

Somewhat easy to useFor the most part it’s fairly easy to use. I’m still struggling to learn how to use the app. It’s a little more difficult than i thought it would be. Maybe being 82 has something to do with it. Challenging but i am getting photos and contacts cleaned up..HLM_FimVersion: 1.0

Free and clearIt’s so easy to use ! Not at all complicated, like others. This app. Basically groups up all the clutter and presents them to you. You choose which ones stay and the ones that go! That simple! Love it it’s great! Thanks guys! Awesome application. I will recommend to everyone!.CyA on Wi-FiVersion: 1.0

Finally...one that works.I’ve tried several duplicate cleaners, and I hated every one of them, wishing that I kept trying more. This one is the last. It’s easy, efficient, and a pleasure to use. It’s so simple that even I can use it..FgdesqVersion: 1.0

Best and helpful appIt is probably my first comment. Usually i never do comments . But this app is great. I am able to delete all copy pictures from my 128gb phone. Which is fully loaded with pictures. Thank you..Kamrik2Version: 1.0

These problems will be fixed soonHi, so I currently know that IOS 13 isn’t working with a Cleaner and is crashing the app, making it unusable. I understand that it’s just a temporary problem and the app will update soon to be able to support IOS 13 or over. For now, the app gets 3 stars until it gets fixed..AP_FingervortexVersion: 1.0

AstoundingI can actually see how much space an individual files takes up so I can know how to effectively free up my space; astonishing! It’s almost as if this should be something that one can easily and with little expertise do on the device by default.....Boiling FrustrationVersion: 1.0

Keeps crashingI keep getting through all the photos and selecting a bunch to delete... then it crashes. Very frustrating! It’s happened time and time again..BreebhVersion: 1.0

Won’t allow me to use most of the appIt wouldn’t let me use 75% of the app, it kept saying “give us access to your photos and contacts so we can do this” so I'd press the button to go to setting and everything is already allowed, I can’t use most of the app so I just canceled my membership..Taste! Gaming™️Version: 2.1

App is great.Remember if you do the trial. Make sure you did not do it in the past. Only works once. Overall great app and helped me clean up my phone quickly..Kaiok3nMelVersion: 2.7

As the result my device is so fastIt was able to free up a lot of phone memory, now works much better, thank you!.A_yahacVersion: 2.11

Great cleaning app for mobile!Whenever you need more space on your phone this app will be your good friend. It remove duplicate photos/video and all unwanted junks. Moreover, it compress videos without losing quality..Rumy hasanVersion: 1.0

CleanerCleaner is not working with the latest iOS ie 13.2.2.SJ iosVersion: 1.0

CleanerCa vaut la peine de payer.Mysty08Version: 1.0

CleanerWorks Great!.JohnnyNucksVersion: 1.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 2.11

Cleaner – Clean Duplicate Item Negative Reviews

Works. When it isn’t freezing up the phoneIt’s too bad... The interface is well thought out. But a good 30% of the “duplicate” photos are not even similar or from the same date, so unless you open each suggested collection you risk losing a photo you want to keep. On top of that it only worked for me once after freezing up my phone on 4 tries. I went ahead and paid $4.99 for the package, and it still froze. Not just the app but the whole phone freezes for an extended time, it’s pretty scary. And when I reopened the app it had forgotten that I had already paid the premium(which the app developers seem to know is a problem so they put a “restore” button in the corner, but at first it’s confounding. So overall I can’t say this really saved me any time. Disappointing, and I don’t know how to get my money back..CorykkuVersion: 1.0

Steals money from youThis app does not do anything for you unless you pay a monthly fee or use a free trial which after 3 days charges your card. Pretty standard practice BUT this app provides no visible way to actually cancel you membership. Besides that obviously terrible flaw this app doesn’t even help you with pictures(I have not used it for contacts). This app can not distinguish a picture of a cat from a car it is just absolutely terrible. I have multiple pictures I actually do have duplicates or higher/lower resolutions of and instead of detecting those it brings up a huge list of over 200 obviously and visibly different images that are clearly 1 off original photos with no similarities or pattern, not in lighting, not in colors, and not even subject matter. I wish I could rate this app 0/5 but unfortunately 1/5 will have to do..Dslow0Version: 1.0

ScamTerrible app, doesn’t do much to clear up space, and flashes pop ups at you until it gets you to accidentally purchase the premium 5$ version. Cannot even complete many of the tasks (such as combining your contacts, it’ll say complete and then tell you the same duplicates exist when you reopen) and you still have to go in and individually select each photo duplicate or video to remove or compress. I might as well just hook it up to my computer for free and do everything one by one. This saves zero time, and the cheap pop ups to purchase the full version feel like a scam to get you to accidentally purchase (they look exactly like the “please execute task” buttons that you have to answer to complete EVERY single photo deletion or video compression).PosterfanVersion: 1.0

It was okay at firstI did kinda enjoy it a bit however, it deleted a LOT of photos that aren't even similar. and I had a subscription to being able to delete more photos etc for a good month or so. I didn't use the app as much as I thought I was going to so I cancelled it. It said that my subscription will be cancelled but I can still have the features till the 20th of November. So I tried opening it to see if I did have some useless data on my phone and it won't open anymore. I want my $8 back for just this month to be honest cause I have 7 more days to use the feature till I can't anymore but it cut short 'cause it wanted to act stupid and not open..Ixnne__Version: 1.0

WARNING: do not enable automatic cleanupIt fails to accurately spot duplicates. Re: photos, it was NEVER accurate in spotting duplicates, and the images it claimed to be duplicates weren’t even close (e.g. a screenshot of a text and a group photo on a red carpet were grouped as duplicates). Re: contacts, I scrolled thru the first 20 matches, and not a single one was a true duplicate; every single “duplicate” was two DIFFERENT people. Had I automatically accepted their search results, I’d have lost hundreds of photos, merged a couple hundred unrelated contacts, and lost about 100 contacts by merging the info from one contact under another contact’s name. If you have thousands of photos and contacts, FIND ANOTHER APP and DO NOT WASTE YOUR MONEY..OmgwtfkcfVersion: 1.0

Don’t try to fool users!I carefully selected about 500 similar photos to delete and it took me about 20-30 minutes to choose. When I hit the delete button, it says I can delete 5 counts limit photos a day. If I wanna delete all 500 photos I selected, I need to try it free and auto-subscribe the app for $9.99 per month. I have no problem with paying that money if I like the app. However, it was very disappointing that the app did not explain that before I select all those pictures to delete. I was upset and decided not to delete those photos and to review here instead. This is my first ever review of the App Store. Very disappointing..ProperLadyVersion: 2.1

Went from Good to NOTHINGBought and PAID FOR several features of this app. All of a sudden it stopped working...months ago. Been emailing back and forth with “support” and keep getting promised that it will be up and running again soon and still - NOTHING. NO REFUND, EMPTY PROMISES, and an app that doesn’t even open anymore. NOT HAPPY. NOT WORTH PAYING FOR, took my money and left me with NOTHING. THANKS “Brain” from “support” (yes, it was from a person named “Brain”) for all the empty promises in your emails. For NOTHING. Very disappointing. It WAS a good app but how can I say that anymore? Until they actually fix it like they’ve been promising, I will not rate this app for anything positive. Thanks a lot....NOT..NadineMichelleVersion: 1.0

This app is cr- You get the idea.I would personally like to gather every who gave this app great ratings into one old barn and beat their pixel faces in before calmly walking away and letting the zombie hoard eat them. I hope they taste better than their taste was. Cleaning photos... let’s see. Pulling duplicates. I guess if think a screen shot of text messages is a duplicate photo in a group with 4 models wearing wedding gowns, then yes. Bravo. Well done. And before you ask, yes. There indeed were other pictures of dresses. Those aren’t duplicates. Even if it’s the same dress, different pose- not a duplicate. What’s worse, I had no option to delete them. Totally useless..VampaliciousssVersion: 1.0

Stopped WorkingSometime after the most recent iOS update this app stopped working for me. Too bad too because I paid for the full version. Customer support from the developer is NONE as I have tried to contact them several times with no response. I have uninstalled/reinstalled the app several times to no avail. When you attempt to open the app it begins to open, does its little spin thing and then immediately shuts down. The app is still open and you have to force it closed. Maybe giving them a one star review will get some response. Or my money back... ya right!.Un-happy with My DiskVersion: 1.0

Merged over 100 contacts that shouldn’t have beenAt first this app merged ALL 200 of my contacts under one contract. After Erasing and restoration from a previous iCloud backup 86 of them were recovered however the others were still lost under this one contact. Being that I suffer from Chronic Illness my doctors were very important to my health and the fact that I no longer have all of their phone numbers and can’t recover them is a danger to my health for which you are responsible! I will never use your product again and warn people against it since it corrupts iCloud backups as well!.Nikkister71Version: 1.0

Mislead. Again.Look. I have no problem paying for apps...if they’re good. The ones I’ll pay for are one of two things-extremely we’ll known (adobe stuff for instance) or so great to use I upgrade. If it cost money initially, I will research it and decide if it’s worth shelling up for. If it is free, and I love it, I will happily upgrade. If is says free but does basically literally NOTHING except bombard you with offers to upgrade, all but one, completely useless function available? I will give it a bad review on principle alone. So I have no idea if this app is good or not. I do know that the people marketing it as free are not concerned with ethical standards in selling and have no qualms about wasting your time. Don’t be liars and time wasters-just make your product good enough to charge for from the jump, or good enough to give a usable amount of options for free, and too tempting not to upgrade. Do better..Comeonalready8888Version: 1.0

“Duplicates” are not similarSeemed to randomly group my photos into sets of “duplicates” where every photo was extremely different and unrelated. Occasionally there would be two photos that did look similar, but they would be in a group with 8 to 40 other completely unrelated photos. It did always sort the photos into the same weird groupings if I exited the app, stopped its background processing, and then restarted. But, the groups were nonsensical, so the sorting was useless. The app modes seem like they would be very helpful, if they worked at all. As it stands, I’m deleting it..HummingbirbVersion: 1.0

Doesn’t work -waste of time and moneySo it says “auto clean” after the duplicate photo search. Then it comes up with the duplicates, but you need to select each one individually, then hit “delete duplicates” since it found 3000 duplicates on my phone, this is a total waste of time. It is no faster using this program than just going through and deleting the photos manually. Also there are no instructions with this app, just a completely useless tutorial that does not tell you how to accomplish anything. Don’t waste your money on this app..AlohamedVersion: 1.0

Totally screwedThis app combines ALL of my unknown email addresses with random contacts. Now my brother’s contact (along with many others) has 150 email addresses. People with similar names are now merged so I have no idea whose phone belongs to whom. I have over 3500 contacts and now I don’t know whose contact info belongs where and I can’t find any way to undo anything! I’ve even tried to reset my phone and all that did was lose my passwords on another app. This was the worst thing I could have done!!!! Should have just cleared the dupes manually!!!!.So screwedVersion: 1.0

Just got the new update....It won’t open anymore and therefore can’t report the “crash”... so I’m writing it here in hopes that someone sees it. I’ve got way too many pictures on my phone and have been using the app to slowly chip away at the photos I have so I can eventually update my phone. I’ve never gotten the chance even when I cleared enough space due signal issues, but now that I have better internet I need this app to help sort through my images..Htidiskgfjdjj196Version: 2.2

Noo!!!! deleted similar pictures not just duplicates.This app claimed to be deleting just the duplicates, but after examining it also is deleting my similar photos as well. That should not be. If you spend time to edit a pic, lighting, color, etc. it is no longer the same as the original. This app cannot recognize that and deleted many pictures i did not want to delete. Very disappointed. Save your money. Buy a different app instead of this one..Lindsayxoxo2369Version: 2.10

BewareBack up everything before you use this app. I had to clean up duops in my contacts and it deleted the top 1500 I use all the time. It took out addresses to the ones that left and just left me with phone numbers if anything. What a waste of money. It will take you longer To retrieve information that it deleted than it’s worth. After two months I’m still trying to find contact information and other sources because of this app.OkedoVersion: 2.10

Then the up selling startsFree app for a few minutes they the “buy the better version” pop ups start. Just as in figuring out what this app actually does, it starts with the annoying pop ups. It didn’t do a good job finding duplicate photos and the interface leaves questions about what’s going to actually happen when you touch a button. At least let me figure it out before the in-app up-selling starts. I’m deleting it because of that..SLR666Version: 1.0

Useless and stupidAll these cleaners do on apple is just try and make you delete big photos or videos you have on your phone. It doesn’t do anything else of value, no cleaning of internet cache, random videos stored on the phone from games and apps, or help free up ram. All they ever do is just say “this video is big, want to delete it to save space”. It’s absolutely useless and implies you’re dumb enough to not know when to free up space from your photos..AtlasFreeVersion: 2.5

Beyond BadAfter I paid around $5 for this app it found 5,000 + duplicate photos on my phone or so it said. I’m not sure how a leopard and a storage building are duplicates but that was the story for each folder of duplicates I opened. This app in no way works for photos. I used another app “Remo Duplicate Photo Remover” and it found 760 duplicate photos. Quite a difference... And no I’m not associated with the other app. I was simply very disappointed with this app and very thankful to have found another app that did far better for free..NewReviewGuyVersion: 1.0

Very Buggy, not usableLike the idea of this app but very buggy and glitchy. Takes forever for all of my photos to load (I have 58,000+) then once it finally loads all of them 15 minutes later I click the first set of duplicates to review and then nothing pops up then the app quits and shuts down and when I reopen it I have to spend another 15 minutes loading everything again, only for it to force quit on me again. Frustrating..Slh917Version: 1.0

READ.... DO NOT let this company scam you.This company is a fraud. They will take your money. Apple should hire teams to make sure companies or individuals can’t scam you. Brain Ltd is not a legitimate business. Refund all that have bought. I tried this several times on phone and iPad. Deleted app and still same thing. Zero happens. If a company gets 10 bad reviews should have to pull app until fixed. I hate to give it one star it won’t let me give a 0. So here is the official score ZERO.FlyerAF@Version: 1.0

Duplicate photos cleaning doesn’t workI went in and tried to clean my duplicate photos several times. I went into my settings to ensure that something wasn’t blocking it and everything is set accordingly. Plus every time I select the photos to be deleted, it shows there deleting but then it kicks me out of the app. So I go back into the app only to discover that everything that I just selected to delete is still showing..WomansToolBeltVersion: 2.0

Bought Premium, Stopped Working.I bought the premium for the features, then I used them and it worked fine, but the next time I tried to open the app it just closed itself immediately after displayed the app icon. I uninstalled and reinstalled but the app still does this, and the only way for me to reverse from premium to standard is to do it in-app, so I can’t even get my money back for an app that doesn’t work..Athena N.Version: 1.0

CleanerCould have accomplished better results by myself. Auto cleaning is totally unreliable, must go through each group individually, same as going through photos yourself because it gives false duplicates. Spent hrs going through and it still shows over 40 duplicate pictures but open each group, pictures are completely different sad..Harleyg51Version: 1.0

Won’t workI purchased the $4.99 premium option. When I try opening the app it flashes and closes. I tried deleting it and re-downloading it without success. It only opens if I do not give it access to my photos or contacts....but that defeats the purpose of having the premium option!! I wrote twice to the developer and other than a “sorry this is happening “ nothing else got fixed. I want my $4.99 back!.BBL23Version: 1.0

It’s pointlessThe app works great but I don’t get the point of it the only thing I get is how much space it takes but either way what’s the point of this when you could just go through your camera roll and delete stuff same with apps and contacts that you don’t like or whatever you get the point also how it “cleans” stuff up this would be the first thing on my list to delete bc there is no point..EmaleeAllenVersion: 1.0

Free version = UselessThis app might as well not have a free version. You are limited to having the ability to delete about 10 photos and then you have no privileges within the app unless you pay for the full version. Obviously the creator of this app can’t make any money on advertising or is incapable of learning marketing schemes that will build this apps audience. Needless to say I’m deleting this app and storing it my memory as complete rubbishy..Bob Deezy You BeezyVersion: 1.0

No good for meUsed this to clean up my contacts which some how had gotten duplicated. Cleaned them up alright that is it screwed them up so badly that it forced me to fix them all myself manually. It mixed phone numbers and email addresses from different contacts together and it was a long and frustrating job looking up the correct information for every contact and fixing each of them..SanseriffVersion: 1.0

Worthless!!! Avoid this App!App doesn’t even load on newer iOS! I’ve complained, (I paid for this app a few yrs ago and it was fine). But all you get when you complain is a “form letter” type of message that says they’re working on it! Of course they’re in China! No telling how much $$$ they’ve made and you won’t get a refund! If there were any way to file class action against these thieves, I’d be on board! 😡.Mage of DarknessVersion: 1.0

It simply doesn't work. At all.I purchased the contact option and if doesn't do anything. I can select contacts to be merged, but it will not merge them. Bulk merges? Forget it. I either get a spinning wheel that literally "worked" overnight with no results. Contacted support and received a message that they don't work Fridays or Saturdays. If my issue is resolved I will amend the review, but as of now it isn't even a one star app..DodgejacksonVersion: 1.0

1/10 would not eat here again. Don’t downloadI only deleted this for the duplicate photos option and there is a limit? You have to pay if you want them to tell you that you have more than 10 duplicates and actually select them. Not in one session. Forever. This app is pointless, do not download..Sambeatty03Version: 1.0

Doesn’t workSucks.Ty198602Version: 1.0

Does not work!!!Cleaner does not work with latest IOS. Do not purchase..Dion BedardVersion: 1.0

Won't even openI downloaded it and when I clicked on it, it opens for about a second then shuts down..KittyxatxoVersion: 1.0

Worked well, but no longer worksI bought this many months ago, used it to start cleaning my photos, but did not have time to finish the job. Went back to it today and the app no longer works. It opens, displays a splash screen, then closes..Tra68Version: 1.0

Just paid and not works noDon’t waste your money. Keeps crashing!.SilveryteaVersion: 1.0

Not worth it.Did ok with the contact clean up. Could not stand the way this app detected duplicates in videos and pictures. App grouped pictures based on nothing in particular which made deleting anything it recommended impossible. I was afraid to trust this app with my memories. Disappointed that getting money back for the app purchase is so difficult..Canadia2414Version: 1.0

PlantageRécupère votre carnet d adresse puis ferme.All de tu il kVersion: 1.0

Crashes every timeWhen i click on a photo it shows only a black screen. when i hit back it crashes..IdinkVersion: 1.0

Fraud!Worst app ever, I want my money back It doesn't even start.Mcpardo2Version: 1.0

AwfulMade me pay and it doesn’t work!.NatimilyVersion: 1.0

Disappointed as soon as I startedShowed many duplicated photos. Wanted me to upgrade as soon as I started to delete more than 6 or 7 photo’s. Same with each option. Go away...delete..YonatiaVersion: 1.0

Have to pay to delete photosHave to pay 2.75 to be able to delete more than 10 photos. What a rip off..MindBatteriesVersion: 1.0

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