TV Remote - Universal Control Customer Service

Im in the 1st hour of my 3 day free trial period. It works with my Samsung, but what I think that’s a little annoying, regarding the 3 TV apps that appear on the main remote display, I don’t want those apps. I would like to be able to select my top three app. I know you can click the app button and select and there, but I want the three apps of my choosing on the main screen. I don’t think it’ll be too difficult for the programmer to Program this. Also, I’d be more willing to keep my subscription if there was a more reasonable pricing plan. $30 is not that much per lifetime but I just don’t know I want to keep the app. And the other plans are almost nearly as much money. You should offer, say, a five dollar for the 1st month. Even if that’s a one time offer introductory offer. A five dollar per the first month gives the users a good amount of time to get familiar with the app with no Huge monetary commitment. I bet you would get more subscribers that way.

The app is back to normal function except for the lack of fast forward or back as noted below. I am revising my rating from 4 stars to 1 star. Since the latest app update, the app is a total fail. You have. The app loses its connection every time the phone goes to sleep or you do anything else with your phone outside of this app. You have to either force quit the app and restart it or disconnect the TV and reconnect. The only response from the developer is the boilerplate delete and reinstall the app and restart your phone, which I did to no avail. I informed them and have heard nothing new. So in the trash it goes as well as my lifetime premium. What follows is my first review. If it were a little cheaper I would give it 5 stars. It works great. Nice layout. Practically no response lag time. I purchased a replacement remote for my TV which lasted all of 3 months. I wish I had bought this app then rather than wasting that money. P.S. one deficiency I have found is the lack of fast forward or reverse. If I push and release forward or reverse on my Samsung remote, the program moves 15 seconds, or something like that. If I push and hold it continuously moves in those 15 second increments moving faster and faster as I continue to hold. I can find no similar function with this app. If you want to move forward or backward more than the 15 seconds, you have to keep tapping time and time again.

I’ve had no connection issues the buttons I press work however I think I should be able to lower or raise my volume I feel as if that’s a basic need for a tv remote unfortunately this is the best app as it doesn’t force you to get premium to continue using still ads pop up every 5 button pushes or whatever it’s not fun maybe add ads on the side of the screen or an option to watch ads for an amount of time to use the remote something better than this passive aggressive app

My smart TV remote stopped working last month and I really didn’t want to deal with replacing it. I didn’t wanna spend money on another physical remote that could break again, so I figured I’d try an app instead and save myself some hassle. This is how I tried RemoTV, and it was best decision ever! Typing in passwords used to take forever with the TV’s keyboard, but now I just use my iPhone and it’s done in seconds. The touchpad makes navigating menus way easier, no guessing which button to press. It’s better than the original remote, and now I can control the TV from anywhere in the house. I’m honestly not sure why I’d need a physical remote anymore.

I am so upset its not just $3 or $8 that were charged after just wanting to try the 3 day trial it was the whole $40 for the year subscription that I was charged right away. I didn’t even get to try it out. I did not like it and my tv was not compatible. I reached out they denied my refund. I reached out to Apple and they can’t do anything apparently. Just imagine how many people this has happed to and the thousands of dollars we as Apple customers have been robbed for. We work hard for our money. And for them to just take it without refund is a absurd.

Years ago these remote apps were a failure. Years later they got it right. This worked in seconds. My tvs came right up, clicked on one, a code/pin displayed on the tv asking to type it into the phone. Easy. Connected and worked. Batteries died? Lost the remote? Broke it? This will work so you don’t have to get up and press the physical button. I just wanted a simple app, it does what I need it to do, I can change the volume, hit source, control the directions, nice display. It works. Every tv is different but for me personally this works just as I need it to. No issues here. Recommended.

The album that you turn the television off, but then will not let you turn your television on been through all the help boards, phone calls, and everything else it is a glitch. It’s very aggravating on a smart television on the wall that you have to completely take it off unplugged and then re-plugyour devices back and reset the app so that it will turn on. They know that they have this problem do not advertise or speak of it, and do not offer easy health tips which now I know why because there is no fix, I would’ve never purchased.

So you see I don’t have remote because it’s lost and apparently it’s not connected to our net work trying to find a solution still but so far nothing and it doesn’t really even work there’s like so many ads everywhere and all that kind of stuff it makes no sense you know like it’s remote so I don’t know what this App Store deal is but it’s not worth it it’s not even a free trial it just charges you The second you realize it doesn’t even work if you see this comment… ⚠️DON’T BUY PREMIUM!!!⚠️ developers if you see this please find a way to fix this app… T-T

Rating this five stars so that this can be seen. Signed up for the three day free trial to see if it would even connect to my tv and it didn’t, but within seconds I was charged 32 dollars. I’m starting to think that these other five star comments are fake….. I also emailed that support evolly email that they have been responding to comments with, and that is a fake email!! I have tried to reach out to them multiple times and it never goes through. I don’t know why apple would even put a fraudulent app like this on their site…

So far after 5 years this TV remote has done good. Have had some issue, the main one is I have to touch the buttons on the remote several times to get a response on the TV but that could be the phone issue or the Wi-Fi issue. It’s hard to say. But when I use it on a different TV. The layout of the remote will definitely change dramatically to common date that different TVs layout, which that is a good thing. So as of now it’s worth the money, I got the life time and shared it with the wife on the iPhone share account and that it awesome. Doug NC

I give this five stars because it literally help my remote connect so easily you have to do about like two steps one get the app to just connected to your TV please except the allow and everything will just go to literally acceptable like for real. It is so good I could use this for 70 years on my iPhone. It is so good to finally not using a remote remote that is not on the remote. It is on a device so I gave this a five and I hope you guys like it too. You should try the apple it’s incredible piece.

At that time of downloading this app, my Sony Bravia (KDL 60W850B) is 9 yrs old. It’s been in the garage 4yrs. Remote is lost. I downloaded the “Remote Control App” for Sony. However that app failed to connect to my TV (automatically and manually). I was hesitant to download and buy this app but the 300K+ ratings convinced me to try. Within 10 seconds after downloading and purchasing, I successfully connected to my TV. The app accesses all features perfectly. For me at least, it’s worth the $30 lifetime purchase price.

Got the lifetime app. Previous version (to the current one) was very good. Now they have updated (update was free). This version is even better. I have a large screen Sony tv; nice product. But the stock remote, which has a lot of buttons and settings burns through batteries at an incredible rate even though I adjusted settings to minimize battery usage. Now, with this app, i don’t use batteries. This is no contest; a great app and they want it to be better. Amazing in this day where few things meet their advertising.

I have gone through so many of these roku apps to replace my chewed up remote and this app (as well as some others) are so packed with AD’s that is enraging to try and navigate the dang app! You tap the screen three times, AD. You accidentally close it and when you open it a half second later, AD. You are hitting the X button out of the ad and it opens your browser for… more AD’s. So now I’m back to hunting for an app that isn’t going to tick me off trying to just click a button.

This app works perfectly and does exactly what it’s supposed to do. The setup was quick and simple, and I was able to connect to my TV without any issues. The interface is clean and easy to use, making it convenient to control everything right from my phone. It responds fast with no lag, and I haven’t had any connection problems so far. Definitely one of the best universal remote apps I’ve used. Highly recommend! ⭐⭐⭐⭐⭐

This is the best app. I have 4 kids a s never a remote. It is well worth the 20 dollars paid, considering how many replacements I have ordered over the year. The best feature is once you name your tv’s you can turn them off from anywhere; example I woke in middle of night to the sound of a blaring upstairs television. I went to my app and was able to turn it off as well as the ones in the kids rooms—and I never left my bedroom. Buy buy buy — .

I straight up have no idea where it went. So I downloaded this app and at first was worried because it said I needed to use my physical remote to allow this app to access my television. Somehow I managed to bypass that and have been using this as my sole remote for the last few days. It’s awesome and has some really nice added features (like switching between apps on my tv without having to back out of the app U am using). I really love it and glad to have it.

I rated 5 stars so this would actually be seen. Connects to TV (I can tell by the TV ID #) and never works as a remote otherwise. Doesn’t change channels or even provide the apps you do have on your device. No sounds, any indication at all that anything is going on besides you pressing your screen looking dumb! This app is a scam and please don’t purchase a subscription that is mandatory in order to even open the app itself

To much buttons

Used Several different software but this is the best without any function limitations as times goes by.

I wish it was free I would use it more plus not everyone can pay for everything

Love it

Fantastic!!!!

It took me less then 3 mins to setup, with no issues whats so ever.

It is so awesome

Really good

My remote app

Really good

I’m writing this review because I’m getting the run around so to the people that look at the reviews here is my honest opinion! I downloaded this app a year ago. It didn’t work for what I needed it too and originally gleaned with a free trial. So I downloaded it agreed to the free trial realized within that same hour that it wasn’t what I needed and cancelled the subscription (same day) and undownloaded the app. It never showed up in my subscription menu after the free trial so I thought nothing of it. Now here we are a year later and I’m being charged $40 for a yearly subscription to something I cancelled a year ago, did not use or even have on my device longer than an hour, and haven’t even seen in my subscriptions tab. And now because I haven’t paid it I’m no longer allowed to download apps until I update my payment method and pay this $40. I was instructed by Apple to pay the balance and then request a refund to resolve my problem (with no guarantee that I would actually get a refund!) the problem is I don’t have $40 to pay it/ or loose if it’s not refunded even if I was able to get the $40. So now my Apple ID is not usable to download anything because this app will not remove the charge that isn’t supposed to be there in the first place. I tried contacting support and couldn’t even find it. So if I could give negative stars I would. Be cautious with downloading this app unless you want unwarranted charges to your account.

The Only reason I’m giving this 3 stars is because I paid for full access (A one time purchase) so I would not have to feel as though I’m wasting money every month. sometimes, this remote app will do certain things, such as, when I try to turn up my volume, or use the power button to turn the TV on, it will say “one time purchase for full access”, as if my remote was not already paid for. 🤨 I am sure they are aware how much money was taken out of my account for this remote. They try this year after year as if I did not pay. Haha. If someone didn’t know any better they would keep paying, sending this remote company money- when the truth is-they have already paid for full access. Am I bashing this company? Nope! But they sure can improve on certain things & stop certain things all together!! Also, when I try to turn the TV on I have to press the power button many times for it to come on even when directly pointed at the tv. This remote will Also will drain your battery. So after you put on your show, exit off the remote app and lock your phone.

It used to work free/unpaid (no free trial) and you get prompted from time to time to upgrade to the paid version in the middle of using so all your clicks doesn’t always go through, sometimes it’s just a click to prompt the pop-up for the lair version. It used to only prompt like when you first open the app or after a certain amount of clicks, but then the more you use it (like if you were spending 10+ minutes browsing to find a movie), the prompts weren’t as often so it didn’t seem like it was disrupting every other click when trying to use it. Now it’s like the free version doesn’t exist. Every click it doesn’t communicate with the tv or streaming box and just prompts you endlessly to upgrade. I tried the trial just to see if maybe it’s an app glitch and the app just doesn’t work as a whole, but low and beyond the second I get the paid version (luckily it was a trial and I was NOT charged) the remote is working again I don’t mind ads, I don’t mind being prompted/interrupted from time to time to get the pro version but what I hate is bait and switch “free” apps that eventually coerce you into paying for them. I think people who do the trial and get charged may have used the apps free trial before and just doesn’t remember. Apple as a whole has to do better at confirming free trials and prompting people when their free trial has already been used. Because even if you’ve purchased before, you’ll always be asked to try it for free and only after you agree to the purchase will it be like “oh you already had a trial, so we are going to charge you” then it’s a hassle to get a refund because Apple has been cracking down on refunds in regards to forgetting to cancel a free trial or subscription.

Wish I read the reviews because I am now seeing that numerous people have been charged during the free trail just like I was. I cancelled my subscription during the free trail because the remote DOES NOT work and they charged me $40 immediately. Do not get this app even if you break your remote by sitting on it because you’ll be scammed out of your money. Just go for a walk or buy a new remote I promise it’s not worth it. And before they reply saying cOntAct aPpLe fOr a rEfuNd I did and they denied my refund twice so now i’m stuck with a tv remote app that can’t even turn my tv on and a unfair charge to my account. EDIT: The developers of this app are crooks and won’t even own up to what they did. No, the price of this app is not reasonable when you’re charging your users during the free three-day trail. It’s also not reasonable when the remote doesn’t even work even when both your TV and phone are connected to the same WiFi. Instead of downplaying what people are saying after you take their money maybe take the criticism and actually fix your app.

When I first purchased the lifetime one time purchase I thought all my remote problems were gone but this remote gives the option for voice control but does not work at all !!! Also when you leave your house or where ever and come back your WiFi will connect but the app will not find your WiFi even tho the phone is connected to WiFi and you have to always unplug your router to start it back and guess what get used to it because it’s going to be a everyday thing you may get one solid week maybe with you able to leave home and come back and use it but after you have to put the pin from the tv back into your phone and don’t think it’s easy to just turn your phone off and on no you have to interrupt the internet for the entire house so thank you universal remote for more problems added in 2025 oh and I came here looking for an update or something but guess what there isn’t one so I have to keep unplugging my router like a A- hole getting my wife upset with me thinking I’m not paying the bills on time

I’ve been using this app for a while now, hoping it would get better, but it’s been nothing but frustrating. The app rarely connects to my TV on the first try, and even when it does, the connection is unstable and often drops after a few minutes. It’s incredibly annoying to have to reconnect multiple times just to change the channel or adjust the volume. What makes it worse is that the app pushes you to subscribe almost immediately, even though it doesn’t work reliably. I tried the free trial, but the app kept freezing and wouldn’t respond to basic commands. It’s frustrating to pay for something that doesn’t even deliver on its basic functionality. Overall, this app feels like a money grab. It’s unreliable, glitchy, and not worth the subscription fee. I’ve given it plenty of time to improve, but it’s only gotten more frustrating to use. I regret downloading it and would not recommend it to anyone. Save yourself the hassle and look for a better alternative.

I decided to try this a second time… The first time I downloaded it and accepted the free trial, then I couldn’t properly try and troubleshoot so I cancelled it before it charged me the yearly fee. I was in real need of a TV remote and focusing on the good reviews this TV remote app has, I downloaded it again. The app offered me a trial again, so this time with more time to troubleshoot, I accepted the trial and there I go trying it again only to find out my TV is not compatible and it does not even work to turn the thing on!!!! Here I am thinking “I have a trial, I didn’t lose any money for a something that didn’t work” so very obviously I cancel it right after I found it isn’t compatible. Come to find out the day after with an email it charged the the annual fee for something completely useless!!!!! I am so angry and upset with this app and the way it falsely advertised a free trial for a second time user! How can I get my money back???? If I could Id give this app a double zero 00!

This app caused me to loose 40 dollars for absolutely nothing. You cannot open the app and click on much of anything until you get the notification that you have to pay for an unlimited service. It’s 5 dollars a week 10 dollars a month or you can have a three day free trial. When I saw this I obviously knew which one I would chose however I didn’t see the very small fine print that said 40 dollars for a year after the free trial. As you can imagine I forgot to cancel the subscription and was very alarmed to see that it had taken 40 dollars out of my account. I make 15 dollars an hour. Going back and reading the fine print I felt extremely upset with the sneakiness of this app. After I swiftly cancelled my subscription it said that I would still be able to use the app for a year, which makes sense given the FOURTY DOLLAR EXPESE but the next time I opened the app it wouldn’t let me use premium features. I have never been this frustrated at an app.

It’s COMPLETELY FREE so 5stars on that. Every time it asks me to pay I just hit the X button & continue using it for free like it’s nothing, So I’m confused on why so many people are paying subscriptions, the free 3 day trial than deleting it, or LIFETIME subscription; it’s crazy a lot of y’all pay when y’all could use it for free. I’m all about saving money😂 I use this as a back up; every time we lose the remote. It works for all the T.V’s in the house so it’s very handy & useful. But, using it, after so many clicks (pushing the buttons to scroll) it asks to upgrade. No you don’t HAVE to upgrade but it gets annoying. So after like 10 clicks the add pops up every single time. That’s the only bad thing. Other than that it’s Free, works good, & is accurate with all T.V’s. I’d give it 5stars if the “subscribe now 3 day free trial” add wouldn’t pop up after every 10+ clicks

Update: so I got a response from the app developers or whoever it was and they told me to “cancel the app and reach out to Apple for the refund”. So I did. Apple states it’s not eligible for a refund on their end bc it’s a third party app and I have to deal with it through them. I’m gonna take the loss on the 40$ they SCAMMED ME OUT OF but make no mistake I will make sure every single person I know never uses this app or any related!!!!!! Shame on you for ripping people off!!!!! So I signed up for a free trial of this app to see if it worked with my TV. Of course it doesn’t. But when I clicked on the free trial it charged me for a full year of service. I have no idea who to contact or even how to go about getting a refund. The remote won’t work with my TV so now $52 later I am stuck with a useless app and $50 gone that I couldn’t afford to lose. Can someone reach out to me about this please?????

Offers a three day free trial and instead just charges you $40. Stay far away. response to app developer- No, this is a scam because you guys offer a three day free trial and you never get the three day free trial. You guys just automatically charge $40. You think after all these complaints you would fix it but you clearly have not. that’s why you’re a scam because you have not fixed it. There are literally complaints about you guys doing a bait and switch with the three day free trial. Don’t be a liar and a thief, you need to be kicked out of the Apple Store, ASAP. FYI, I never even tried it with my TV so I don’t even know if it works because I was so flabbergasted that I got charged immediately upon signing into the app after selecting the three day free trial. After that, I wanted no part of your app. If you’re sneaky and conniving like this, I wouldn’t doubt you like to steal peoples information as well.

I initially got this app as a quick way to increase my TCL Roku TV volume after misplacing my remote. What ensued was not only a massive waste my time but an annoyance towards the state of apps today. Upon downloading the app I was immediately hit with a trial page which I initially refused to proceed to increase the volume which was met with another trial page. To increase the volume a mundane task I had to agree to a monthly subscription fee. I attempted to work around it by using the directional buttons but after maybe 5 presses it refused to allow me to press it again unless I subscribed meaning I can’t even choose what I wished to watch without subscribing. This is the first app recommended from the AppStore and it’s this user unfriendly. I can’t speak on the use of this app from a subscriber perspective but I do not recommend this app, it has 1 star because I can’t lessen it further.

• Even after following all troubleshooting steps the app suggests (and many others that I know can/could work for such issues), the app never saw a single other device on my network. That stops it from doing its one job. ¯\_(ツ)_/¯ • MUCH BIGGER ISSUE: In order to even try to see if it will work (such as detecting other devices, much less working as a remote for them), you have to purchase a subscription. That's annoying, but still not wrong. You can agree to a three-DAY trial that will then switch to a $30 ANNUAL subscription, or you can pay $20 for a LIFETIME subscription. They are obviously counting on users activating the trial and forgetting about it, hopefully for years, so they can drain money from them until they realize. This is a flagrantly anti-consumer practice that is morally repugnant. Stay away from this company.

I’m not sure if they just paid countless people for their (FAKE) positive reviews, or completely changed since the positive reviews. But, do not even waste the time installing. This is the worst remote app I’ve ever experienced. You can’t do anything at all without a forced pop-up trying to get you to buy the app ($30). I mean that literally. My tv is now stuck on pause because it won’t even let me unpause it unless I buy the app. I’m used to having to deal with ads when it comes to these free remotes. An ad pops up, you get through it, then you can use the remote for a few clicks. Not this one. You can’t do a thing unless you buy it. (They let you do a few things in the first two minutes of use so you think it’s worth having. Then, nothing.) Trust me. Ignore the clearly paid for high ratings. I cannot stand companies like this. Pathetic.

I was prompted to try the free trial. And as an app it should know if you used their services in the past like over 4years ago. They let me click free trial and accept the terma and conditions to the free trial. stating i wouldnt be charged until after 3 or 7 days. i cant remember at the time of writing this now. not only was i charged thinking i was getting the free trial, they also charged me for the annual subscription when they have a weekly one. I was charged 47$ to use the app for a year and i dont even own a roku tv. it was just for the night. reason i wantee to try the free trial. if i isee my free trial i believe i should have been notified and i would gave simply paid for the cheaper and less long of a commitment subscription. Im very unpleased. and the remote takes almost over 2 minutes to reconnect to the tv. too long for my liking

I have a Hisense U8N google ios tv and all the basic app functions work good for navigating around. But the app does not have a built-in keyboard even with its premium settings unlocked. Which means you have to individually navigate to each letter to type it in, or use the tvs built in voice feature button if you're tv has it. Also I can't easily access my tv settings by pressing the settings button. When I press the settings button nothing happens. So those are a few fixes that would be appreciated. Especially cause a built-in keyboard is shown in the photos for the app, but doesn't exist right now at least for Hisense tvs.

I personally do not like this “universal control” app. As much as I like the fact it is universal, I’ve had a remote app on my phone that doesn’t require premium or anything - and why? Because why would I buy premium for a remote app? Especially when there’s others out there that have more features and don’t need you to buy a subscription to use them. It also just doesn’t work at all. I don’t know if it’s connected to other tv’s around me - already checked with my neighbor - but it doesn’t work. Universal but can’t even use it on the TV right in front of me. Plus it’s so confusing, I’d rather just get the remote app that goes with that specific TV than this, because even they have better features than this one.

I downloaded this app because my TV remote wasn't working and this seems like a good and easy fix it connected to my TV seamlessly making me believe that I could use it, but it actually cost of money fine I understand the avenue to make revenue or whatever but I saw a three day free trial and I decided to give it a shot. I planned on canceling it because I just didn't have money for that at the time and I was just testing my resources as soon as I signed up for the trial. I put in my car information. It charged me for a year plan even though I said it was a three day free trial. I'm very frustrated and trying to get a refund upon paying for the premium service. The remote still did not even work and I'm very frustrated and I want my money back

I downloaded it just to turn down the volume for my TV because I’m gonna be totally honest I cannot find my remote, but it won’t even let me do that without buying the subscription. It wants me to pay $40 for a remote on my phone when I could go get another remote for cheaper and it’s not that I’m complaining about them having an app to do so but why pay $40 for a remote on my phone when I could go get another one for way cheaper and you may be wondering why I don’t go and buy one it’s just that it’s because I cannot afford $40 for a remote on my phone or $20-30 for a remote at Walmart. so overall, my review is a one star but if I could go negative it’ll be -5. Also, it’s horrible don’t download it it’s worthless.

What isn’t immediately disclosed is that the app is absolutely useless if you don’t buy a subscription. I mean: what idiot markets a remote control app that will not change channels or volume when opened? These idiots. Yeah, it connected to the tv. I have no idea whether it can actually control the tv before risking or dropping cash. If it had an automatic trial that was active without requiring financial data that allowed all pertinent features (I mean: why would you be interested in such an app that can’t even change the volume or channel?! IT’S A TV! Nah. Not for me. Don’t like the hook. I’ll look elsewhere l. Thank you for your efforts... (I chuckle at their response to complaints about the cost “the cost is quite reasonable…” Yeah! Reasonable for the developer. Gimme a break.)

Your responses just act like robots and y’all don’t fix anything everyone level down the five stars and put one star down like how do these problems not bother you continuous ads and or pop-ups after you paid lifetime yearly or monthly I didn’t want to pay because I knew after looking at the other reviews that I shouldn’t do that because it forces you to charge even after you uninstall the app which is 30 bucks and 40 bucks I hate this app so much because every time I just press something it promotes me to just pay the subscription when I don’t want to so I can’t control my grandma‘s TV. that is so annoying. overall, it could be zero stars if it was available. I hate this app!😡😡😡🤬

Without a payment you’ll be able to have access to about five buttons and not one is volume… While it provides the ability to click through options on your tv, keeping the basics ability to turn your tv down and switch between channels behind a paywall is just laughable. To ask for money for something many other free apps provide while ALSO constantly bombarding the user with a constant pop up to buy premium which can result in a very accidental click just feels dirty and wrong. A fast money grab for those unable to catch it in time when scrolling with the four buttons provided to scroll and one button to select.

I had lost my physical remote and decided to use this app. After being assaulted with the pay wall I decided to just purchase a year of the app as it did what I want(or so I thought). Every function works as intended except the volume control is insanely buggy. Ive used this every day and the volume control has worked as intended 3 times MAX. Every other time when trying to adjust the volume it will go up and then right back down to what it was set at. Would give this a 5 star review if it wasn’t for that but volume control is an integral part of a remote and after paying 40$ for a years subscription, it is quite sad it can’t even do that.

This advertises itself as a free app you can download to make use of your smart tv when you don’t have your remote, however upon downloading this app you’ll discover what it actually is: An overtly predatory advertisement for a paid service. If you actually want to use this app you’ll discover you’ll have to fork out your wallet first, as any input on the remote will open an advertisement to start a free trial or buy the full subscription. It’s disgusting that the developers can get away with false-advertising like this, do not make the same mistake I made thinking they wanted to provide the best service available instead of a quick buck off of people desperate to get their tv working.

Two years ago, my 3-day trial EXPIRED without realizing and it charged my card in 2023 for the yearly subscription. I didn’t even get the full year because the app decided to STOP working and act like I never purchased a subscription in the first place. I only got a month or two in when it stopped working. It was supposed to expire in September of 2024. This time, I ACTUALLY purchased it and that situation HAPPENED AGAIN?! It worked for like a month and it decided to stop working and act like I never bought it in the first place. I tried contacting the email they have listed and I have not heard back. I’ve contacted them 3-4 TIMES?!? This subscription wasn’t supposed to expire until February of next year. Very upsetting.

At around 9:30 PM, I was trying to get my Vizio tv to turn on, but I couldn’t find the remote, so I downloaded this app, thinking that I could just work around that. It did work for a little bit, but by the time I went to Disney+, the app showed me that I had to buy a yearly subscription, just to keep working with the app. And the app just stopped working because I needed to buy the yearly subscription. (i didn’t even get to turn a movie on) Now the app just won’t work. If you have your tv remote lost, and you want to use your TV without needing to pay anything, just don’t download this app, it’s only is useful if you pay $20/year to use the app.

Wish I could make this the headline comment but hopefully you see this before you download. You download it works for about 1 minute, then you figure cool a remote you click the “FREE TRIAL” button because if force pops up on your screen and you can’t use it unless you choose a plan or what they labeled as “free trial” but then it proceeds to charge you the annual $40 not 3 day free trial like it says just forces you to pay for the annual package and then you will never be able to connect again to the tv it has nothing to do with internet speed I have fiber and it still wouldn’t connect after I got scammed into a year package! (IF YOU SEE THIS REPORT THIS APP AND BRING THEIR STARS DOWN TO AVOID OTHERS FROM BEING SCAMMED BY THIS COMPANY TRYING TO MAKE A QUICK BUCK OFF OF PEOPLE)

It was the most amazing app full control of your tv from the tip of your finger and allowed access to all things like a regular remote, well it updated on its own? and now it has to be paid for… or you cant type on the keyboard and you can’t turn the volume up unless you pay 20$ dollars???? just use your remote and delete this app… or go buy a new remote.. they are fully capable of offering you this app at no charge so now they just found out they can put ads and charge you for random things and they are already a billion dollar company…. who found out they can make money off people who make a honest living…….:. it’s giving no it’s giving don’t download this app :)

It is extremely delayed and none of the actions canceled each other. Most times what you press doesn’t register anyway from the app to your TV but if it does you will have to wait for the movements to register (up to 10 seconds each press) and sit through the movements in the order that you pressed them. Lastly, you have to pay for simple things like being able to use a keyboard or the little search tool on your own TV (a feature a lot of TVs already have). There are pop up ads for every 1 minute or so while you are using the app…which I would think they would make enough money with ads instead of having people pay for simple features. Bad.

This app was working great up until I clicked on the settings key for my TV. The app won’t recognize keyboard settings. Even when I used the arrows to scroll the keyboard on the tv I could not click on the letters for my WiFi password input. App only recognizes numbers and the okay button. When I clicked okay to choose a letter while inputting my password the app recognizes it as. Submit button which lead to me failing to input the correct password. Same for the finger scroll box. If the developers can fix this it would be a winning app worth the money.

I spent like at least 10$ maybe 20$ on this a long time ago and I just fired it up to type a web address on tv iv clicked every button menu option in this app while I was in the web address bar cursor blinking the app used to just blow up a keyboard automatically whenever I navigated to a text box now it doesn’t do that or have a option to do so save you money but a fire stick it’s cheaper the fire tv app is free and the fire tv app has “lightbulb” a seamless integration of typing from phone and projecting your key strokes in the form of characters whenever it is an option you desire! SCREW THIS APP!!!

I purchased the year after the trail run and it worked great for a month or so & then just stopped connevting. It would say I’m connected to the tv but remote never changed. I was within the same Wi-Fi. I deleted & redownloaded again, worked great for a couple months again & then just stopped connecting to my bedroom tv. I did the same thing over again, made sure everything was up to date and then deleted and redownloaded. Nothing. Contacted sunstone support, I have to update my phone. That’s all too much to have to hope and pray it’s going to work.

Literal trash. Gave me an ad every 3 clicks and I’m not paying money just to get rid of all the ads that shouldn’t even be there in the first place, the only thing it does is actually connect to the tv but the controls feel messy and like total crap, wouldn’t recommend

Scam

They expecting from people to pay $7 a month to be able to turn up the volume. That's hilarious.

I only try to turn on my TV and it said I had to pay for it👏

I wanted the FREE trail , I downloaded app it took 45 $ then didn’t work because my phone is a iPhone without info red lights now I’m out 45$ in 2 min when I un subscribed

Said it was a free three day trial then it instantly charged me 50 dollars! Went to email the support and the support email they have listed doesn’t exist!! Scammers!! And the app doesn’t even work!

And I have to allow access WITH THE REMOTE

😂😂 39.99 a year for a remote on Amazon for less than 20?

I needed an app for my smart tv for a day as my remote died. I was offered a free trial for 3 days before I was charged a yearly fee. Started the trial and they instantly charged me for the year. Such a scam, don’t offer a free trial if you’re going to take the money right away.

This app serve no purposes. Literally you need to open the tv with the remote to be able to use your phone as a remote? Why just WHY?

How is this not free?

Scam

Save yourself the hassle and $$!

Paid 6.95$ for a month just to have commercials pop up every 4-5 clicks how fricken annoying!!! When you pay you should not be bombarded by ads !!!

What a joke that these scam apps are available on the apple store, it’s Apple! Supposedly an elite manufacturer service that you people pay thousands of dollars to every single year for sub par overly priced outsourced to japan manufacturing with inhuman labor contracts and they then still let their customers be taken advantage like this as long as these scam app makers pay them too. It’s pathetic how money hungry these companies are.

10 dollars a month? Ridiculous.

Said free trial I click confirm and then my PayPal was charged. And they wanted to charge again in 3 days. Plus didn’t work for my tv. Complete garbage

Paying just for ads is better just get a new one.

DO NOT GET! This app makes you pay to use the remote itself

Every time I try to use it to move the tv it prompts me to buy the subscription

Worst Fkn app ever, pay for it to connect to my tv and it wouldn’t, save your money and don’t buy this app!

Well it does work in a pinch, but… you have to pay per device you put it on. And there’s not many features. It s just channel , volume , and derelictional options. It’s great if you lost your original remote but it’s a sad replacement.

You have to pay and it doesn’t even connect just buffers

Way too much ads, every time you press a button you get an ad

Doesn’t connect to tv 80% of the time. Gives me an add every button I press. Horrible app be lucky to atleast get a 2 from me bc this stuff sucks

1 star is generous. This is a good tv, but the remote app continually asks for me to pay a subscription to use a remote control? Never in my life. By making a separate button for all the most popular apps is silly and looks outdated. The physical remote looks like something out of the 80’s. I use a completely different app for my streaming services, so those buttons become a hinderance to my tv experience more than a help. It’s a shame.

You pay for it you download it and half the time it glitches out you can press any button and the Apple just crashed and I don’t care what you say restarting your phone shouldn’t have to fix a stupid app and not to mention it doesn’t this is literally BS

Genuine garbage, you can’t do anything without a 15$ charge and thats just canada, it’s obvious that it doesn’t work after payment because my free app works just fine. What would I even be paying for? I paid 500$ for the tv now I need a 15$ subscription? No thanks my tv works just fine with a physical remote you scam artists

Can’t change Channels. Can’t change volume with out paying the subscription yet it’s suppose to be useable but have to deal with adds. I get no adds just subscription rates

Does not detect the IR dongle, tries to connect to my Sonos speakers thinking they are TVs, and requires a subscription to even function. Deleted the app and cancelled the sub in under 5 minutes. Trash.

Literally won’t even connect to my TV

Overall it’s a great app no doubt about it however, trying to charge people $9.99 for this ? Completely ridiculous. It’s a universal remote. It’s not a modification….. This is the second time they asked me for my opinion and I think it remains the same. I just think it’s overpriced but overall the use are friendly app.

Paying to just use a remote that is cheaper when bought physically is crazy, if being paid was the focus you could at least use ads instead of a payed subscription no one wants to buy

Програма доволі не погана, але після factory reset моя ліцензія не працює, хоча я купив life time і account той самий. Тому тільки одна зірочка, жаль не можу поставити нуль

They say you don’t need to pay but yes you do. Every button I try to press doesn’t work, immediately pops up with the subscription button… I just want to use my tv. Ridiculous.

I chose this one cause it’s the first one that popped up and has the most reviews. I paid for the one lifetime fee just to still get charged weekly. I paid the weekly one just to only get five days when the expiry shows I still have two more days. Based on this review this app is just a money grab fraud scam. Look elsewhere.

I downloaded this app, and I made a mistake. I put it for my Roku tv, but my tv is TLC Roku Tv that I need the remote for. I need it fixed to put it on the good tv. I messaged 2 twice and now this is the 3rd time to help me fix my problem

Option payant exorbitant

Not usable without it pretty trash app

That’s pretty stupid