My Invisalign Customer Service

My Invisalign Positive Reviews

I need another optionThis app is awesome and i use all the time but i need another option. I'm trying to say i need an option that will inform the device that i won’t change my invisalign tray to the next one for a reason. Right now i am having problems with my teeth, so my orthodontist had to adjust one of my invisalign trays and now i can change until a certain date. It would also be helpful if they changed hot the invisalign on and off clock worked. Wouldn’t it be easier if you could just press a button that tells the app your taking it off and when it is more than a certain time off it reminds you to put it back on. Also can it reset, instead of saying you have had if off for 15 total hours since you started just reset and show like a chart of how many hours you have taken it off for each day. Otherwise this app is great, it helps me with everything and i really appreciate the effort pur into this..Es bus dadVersion: 4.6.3

Counter clockI wish the counter clock really would work. Just to count the long time in and the few minutes out and track my time. Also I wish it would time the trays inside the bobble wash, I always worry on under doing the time and afraid of over doing it, don’t want to wash them. Also would like to have a way to take a pic of my teeth inside of my mouth. Then I can see the teeth are moving. I would like to have a comparison on the pictures to see how many shades my teeth had turned after brushing my teeth so many times more per day. My other wish add on the app a section Called “ News of my mouth” ( lol) like a diary where I can write all the notable changes I had seen since I started to wear my trays. ( less headaches, losing weight, less night snoring etc). I really think that your app can improve. Also if I could take a profile pic. Can you measure how my jaw it’s moving and I m losing my double chin? Would be nice if I can have that in my app log. And pictures. Last, I would love to have the information send to my dentist, so she can read my progress when she’s eating her lunch or just checking the pictures of my daily teeth report, so she can be on the loop. She would be trill if she can check her patients without me a having to make an appointment with her. Lastly if the app can take a pic of my trays and later on review them and see that They are no damage, that is would be fantastic! Wow the ways you could improve this App. Thank you!.A1SkylerVersion: 4.0.1

Great except for the timer.I’ve had my Invisalign for a while now but only just found out yesterday there was an app to go with my treatment. I absolutely love the app EXCEPT for the timer. Like others, I initially thought you start it when you have your aligners out of your mouth. When I realized it’s the other way around, I wasn’t exactly thrilled. I don’t want to have the timer running in the background for 20-22 hours a day, needlessly draining my battery. It makes more sense to me - and apparently many other users - to only use the timer to track how long the aligners are OUT of your mouth. It’s easier to see that your aligners have been out of your mouth an hour and a half a day than to see that your aligners have been in your mouth 10 hours for the day and you have X hours left in the day and you might have to take them out 1-2 more times today, but you don’t know exactly how long you can do that for and still get your 20-22 hour goal. I’ll use the timer as designed for now just to see how it affects my battery life, but if it’s too much of a drain I’m just going to use it to track the time my aligners are out. 🤷🏻‍♀️.JennInCinciVersion: 2.1

Great appThis app is really useful when it comes to tracking how long your aligners are in/out of your mouth. It even lets you choose the option of having a reminder within a certain time frame so you can remember to pop them back in. There are two things I suggest: 1) make a watch app and 2) allow changing the wear time on the current day. The watch app would be really useful for people when they go out to eat so they can just do a few quick taps rather than pull out their device and inputting the pin. It would be preferable if the watch app was free as well. Also, changing the wear time on the current day would be really useful because sometimes I forget that my timer is still running. Once I realize it, it’ll say my aligners were out for more than an hour and I have to wait until the next day to change the time log. By allowing people to change the wear time of the current day, it helps them make sure their time logs are more accurate..Hilbillyjoe101Version: 3.9

This is brilliant!Okay first off, the product itself: The utter fact that you can just take these off just eliminates the deciding factor on what you can or cannot eat, like generic braces, but also that you can also buy some other cases that just look insane to me, I even found a mind blowing self-cleaning case, which can clean the Invisalign for you. But if you are on a strict diet, like a VERY strict diet, then it might just not be that much of a benefit. Nonetheless, this thing rocks! Next, the app: Everything just feels so easy to use, yet so compact! For starters, it will ask you to take a picture of the little rectangle containing the information on how they should use it and who is using it. Also, there is a complete shop listing different cases and stickers to put on the Invisalign. Everything just feels perfectly where it needs to be, it’s just overall amazing to navigate through!.Somebody_38164Version: 6.2.2

GlitchingWhen I first got it everything was really good but like 7 days after the picture function wasn’t working. It would load for about ten minutes and not do anything so I eventually just gave up on that part. Then I changed the number of days I had to wear the aligners and it has a function to change that which is great, so I put in all the new info and hit the done button. It loaded for like 20 seconds and then stopped loading so I assumed it was done, but nothing had changed. It was just the same screen were you put the information in so I pushed the back button to go to the calendar to see if it had changed there but it hadn’t. I tried several more times, logged out tried again, deleted the app, got it again, and tried again all with the same results. I even tried making a new profile but it only lets you make on profile per Invisalign ID. I eventually just deleted the app for good and am currently looking for another better app. If you would find the camera and changing info functions it would be a really nice app..Liveinthemoment, savethe earthVersion: 1.16.1

Good for calendar, timer needs work.My orthodontist told me about the app when I got my first set of trays. I had started to put a reminder in my calendar to make sure I remembered to change them out every week, but she showed me that this existed and would make it easier. It does make that part easier. A reminder of when to change out trays is fantastic when life is sometimes hectic. However, the timer seems backwards. I obviously didn’t get started with my aligners midnight the first day, so the app counted me as “not compliant” on day one, since I couldn’t meet the 22 hr mark of wearing them. While not super important, you’d think they’d want you to start on a more positive note. It also makes more since, in my opinion, to track the two hours a day you take them out, versus the 22 they are in. Tell me how much longer I can have them out, or how much time I’ve gone over having them out, instead how long they’ve been in. Since the negative is having them out too much, let me monitor that instead..Codysseus_dVersion: 2.6.1

Had a slight glitch for a minute there..So I really love the app. Since I began my journey with my ortho, I’ve been tracking my progress with the app through photos and journaling. Then one day I go to open it and I get a screen with 3 dots and nothing else. This lasted for well over a few months as every 2 weeks or so when I would change my aligner I would want to update my app with a photo. But just the 3 dots… I thought about uninstalling and reinstalling the app but I was afraid I’d lose all my photos. Today, after 3 months, it finally came up for me to login when I went for my appointment.. weird. But I’m pleased that all my information was still there. So thank you to the developers in that regard. It’s pretty simplistic app all around..Alcos950Version: 6.1.2

Close to perfectI was so excited when I saw this app, since I hoped to find something to remind me when to swap aligners and to time when they’re out. The timer though is really frustrating to use, which is a shame since considering you swap trays 1x week but need to time your aligners 6x+ a day, 95.4% of this app’s value is the timer. Everything else about the app (the store, gallery, tray calendar are all great, but only accounts for like 5% of app usage imo) This is the functionality I was hoping for: - ability to modify the time log, in case you forgot to start/stop the aligner - ability to change the target #of hours to wear per day. The app says you shouldn’t leave them out more than 6 hours a day, my ortho said 4 hrs, yet the target is arbitrarily set to 2 hrs (so I always fail hitting targets and my entire trending is red and not useful) - there might be a bug with the timer. Half the time when I come back to the app the timer randomly stopped counting time. I don’t know if it turns off with the reminder or what, but the other app I started using in tandem didn’t have this issue. Overall I would love to swap back to using this app since I love the UX, UI, and your product, but I’ll have to wait until the timer functionality is modified since it’s more hassle than it’s worth unfortunately :(..Lunis11Version: 4.5.1

Clunky to useThis could be a much better app if they recognized that we are dealing with human beings here. I, for one, sometimes forget to turn off the timer for when the aligners are out. Rather than being able to go back and manually put in the actual times, it doesn’t reset until the following day, which completely messes up the very thing you’re trying to keep track of. Also, it is incredibly annoying to have to sign in every single time you use the app. This isn’t my bank account, for crying out loud. Leave me signed in. I was outside today, had my sunglasses on, had forgotten to stop the timer, got a reminder, couldn’t get on the app because I didn’t have my usual glasses on so the face recognition didn’t work, couldn’t remember my password so had to look it up, all just to stop a timer? I’m going to try it for one more day, but it should be way, WAY, easier to access and use..Halfcaff JunieVersion: 4.3.1

App Needs Work****Updated Review****I got a response from the developer telling me how I could update the time laws which was helpful but there are still other things that need to be addressed as outlined below. Thought this would be great to help me track how long I have the aligners out but the notifications don’t make any noise and even though I remember on my own to put the aligners back in I sometimes forget to go back into the app and stop the clock. So the fact that I can’t adjust the log times is frustrating and prevents me from accurately tracking my own compliance. The FAQ could also be better especially for new users who might need tips on how to get the aligners out and what to do if they break and all this other stuff that isn’t even in there. I also would like to upload my own pictures that I took through my phone’s camera app versus being forced to use the apps camera to upload selfies..SparklingsundropVersion: 3.12.1

Love everything but the timerI love being able to track progress, having access to quick FAQ, and especially the timer feature. However I really wish the timer worked the other way around. I definitely don’t want to have it running all day long to track how long I’m wearing. That would needlessly drain the battery. It would be so much better if the timer tracked how long you had them out. That’s how I’ve been using it -I start the timer when I take them out then I have a running clock throughout the day that tells me how much time I have left to spare. This helps me plan ahead for snacks, wine, dessert - all of life’s great pleasures 😆 Because I use it this way I can’t use the reminder feature so I just use my phone’s timer. I also show as having no compliant days. I would love the option to choose which way to use the timer. That would get me to 5 stars..K8macVersion: 3.0

Please update appThe app is slow to load and when I want a reminder it defaults to 1 hour so I always have to change it . The app does not allow me to set my own default time. For the last two days it has failed to even register my time wearing the aligners. I appreciate the app but I use it in conjunction with the timer on my phone. That way I know how much time remains of my 2 hour allotted time. I further would prefer an option of timing the “out” time instead of the “in” time. During the day I need to know how long I have had them out not the running total of how long they have been in. Also the app on my phone will not let me submit a review. It says my Invisalign ID is not valid. I could not even find a phone number to speak to a customer service representative. If the app were designed to be more user friendly with options to adjust setting to personal preferences I would consider giving a 5 star rating..FatherofiveVersion: 3.6

Nice idea but unreliableThe app is really not well programmed. Often the timer starts but then when I come back it is stopped or has not started at all. I also see the opposite that I stop a timer just to come back and see it’s still running. It seems like the app is reacting slow so as you navigate it at times registers an extra tap randomly starting or stopping the timer. Today the app stopped functioning at all after I updated the OS. The timer does did not start while the reminder did, I cannot edit the falls time from yesterday day. Overall I wish I had a better option to track my time. I’d rather have less extra features like the gallery and therefore had a reliant time tracking tool. Also I see no wear my average time I wore the aligners. Anyway it’s the best there is I assume so I just continue using it and hope it either gets updated or I am done with my treatment.Lost30lbVersion: 4.3.3

Good concept, needs fixingFirst, I would like to say the concept of the app is very appealing and very helpful. However, certain things should be fixed for optimal usage. When I tried to fix the settings to say aligner #2 (rather than #1) the change did not stay when I later logged on to the app. So even though I know what aligner I’m on, the app does not which could be confusing for some. I also wish there was a more selective reminder, instead of hour increments a more adaptable timer. That way I can remind myself in 15 minutes to put my aligner back in...instead of forgetting and then after an hour getting a reminder (which takes up half the time w/o aligners you’re given). Lastly (and most trivial) if we could just upload a profile picture instead of taking one on the spot that would great! Thank you for the app! Will definitely revise my review if some of these ideas are taken into account!.Little Mix EnthusiastVersion: 2.1

Adult goal have a smile I love.All my life I have had a smile that everyone noticed, I was called smiley in elementary school. I’ve been told my smile was something people first noticed about me. My crowed teeth never stopped me from smiling, but when I looked at photos or in the mirror my crowed teeth always were the first thing I noticed. My mom offered me braces at 16 if I didn’t go to nursing school. I got my LPN a year later. I put all 3 of my girls in braces because I wanted them to have a smile they enjoyed looking at also. I am almost 48 years old and I started Invisalign. I am so excited to see the progress and can’t wait to notice my smile for the first time without the crowded teeth I have always had staring back at me..#mom2GirlsVersion: 5.5.1

Overall it’s a good appI’ve seen others at least mention having a watch app and to allow us to edit the time we’ve had our aligned out since sometimes I forget to stop the timer, but one big thing I very much dislike about the app is I need an internet connection to launch the app. If at least the timer could be made available without having an internet connection, that would be much more user friendly. Make it a widget where you can just start and stop the timer, or make the time accessible in the Invisalign app without needing to sign in every time. Also, another nice feature would be to set a reminder that would remind you a second (or third or fourth) time after you exceed your set time limit by a set amount of time the user specifics..Maddest HattaVersion: 4.1.1

Seems ok except the timerI’m just getting started so I haven’t used the app enough to really get a feel for it but it seems like the timer is the only problem with it. First directions for the timer log would have been helpful. Since I had to be intuitive I (wrongly) assumed the hours count would begin when I set up the app so didn’t touch the timer until I went to remove my liners for the first time. It was only when I attempted to ‘go back on the clock’ I realized it was set up the other way, so my initial half day wasn’t logged. I tried to correct by clicking in but it still doesn’t seem to be logging correctly so now, days in it doesn’t seem like I’ll ever capture my real usage- and perhaps the reason I would even use the app. Can the log be manually adjusted? Can I delete and reinstall. Do I have to track my own usage with pen and paper like a caveman?.SF LupaVersion: 3.3.2

Better timer equals 5 starsAs promised, i am now happy to rate 5 stars since the timer has been fixed to show the time OUT instead of IN. Much better! Thanks so much for listening to all the requests for this improvement . — Everytime i see that the app is updates I am hopeful the timer has been updated to allow us to track by the time aligners are OUT rather than by how long they are IN but each time I am dissappointed. This timer is what is keeping me from giving a 5 star rating. It seems like that would be easy to program. It would be MUCH easier to use instead of having to do my own calculations EVERY DAY. please please please can that happen soon? Im staying hopeful that this is fixed before my treatment is done..SimplyBooVersion: 3.5

No remindersI love the idea of this app. Like another user, I too, originally thought the time tracked the time your slingers were out, so I had inaccurate data for the first day or so. It would be great if the app had some instructions. But the editing feature is very handy, as I frequently forget to set the timer back to “aligners IN.” Which brings me to my biggest issue. I set reminders, but I’ve never actually been alerted by the reminder. I went into my settings to ensure that notifications are turned on, but the app doesn’t even appear there (I think apps appear there after they’ve requested to send notifications, but I never got that request within the app.). Would be good if that were fixed. Last thing - an Apple Watch complication would be AWESOME. Please and thank you, in advance. 😊.VocalOne4Version: 1.16.1

Newest Update UnusableHave had a great experience with the app since starting my treatment a month ago. I just updated my app to the newest release, 3.6.3. With this update, I am no longer able to even enter the app. The app prompts me for FaceID, which it always does, then tells me my “session has ended. please sign in to access your account”, where it asks me for my 4-digit PIN. I enter my PIN, and the exact same message pops back up.. Force-closing the app and opening again does nothing to solve the issue. Not sure what’s going on here, but I would really like to re-gain access, since I don’t have my aligner change dates memorized...BmmccoolVersion: 3.6.3

Good and helpfulI just started my treatment this week and my dr recommended this app to help with my treatment plan. Pros The interface in awesome totally user friendly, simple easy setup (with your, ID info on the box) the clock is most helpful. Pictures capture for comparing during treatment. Adding notes and appointments Cons you can’t fix missed log in and out on the clock. (I’ve just been making notes, noting the time I missed logging back in but this is the quickest way to make this app useless for my daily tracking). You can’t add albums from your phone. I started with a hyrax expender to start my ortho Journey. ( I’d love to see my total transformation) Wishlist: Watch update Add Albums to compare Louder clock reminder with more reminder options Rewards/nudges and motivation within the app to stay active with the app and on top of those 20-22 hrs needed daily. snooze/don’t forget to login after the reminder time(could save on missed log in) This is a great app just a few updates from awesome in my book. 20-22 is VERY HARD TO DO at 1st but with this app and a lot self determination, motivation and control you can do it!! Good luck..CrazygyrlVersion: 3.12.1

Poor timer design & reminder doesn’t workI like the app. The countdown to the next tray, scheduling appointments, and picture timeline are all great functions. I have two main issues with the app and unfortunately they are issues with the most important functions of the app. 1) The timer function is not intuitive. The app should allow the user the option of timing the amount of time the tray is in OR the amount of time the tray is out. Based on other’s comments, I’m not alone in this thinking. It’s as if there was no user testing during the app design. 2) the reminder/notification to put your tray back in does not work. There is no audible alert and there does not appear to be an option to select your own alert for the reminder. If both of the functions worked, I’d give the app 4-5 stars..VTECHokieVersion: 2.7

Picture UploadingThe only problem I really have with the app is that you can’t upload pictures from your photo album. I stopped using the in-app camera just because the pictures I take always turn out bad, quality-wise. It would be really helpful if you could upload pictures from your photo album to use as your progress photos. I have the same issue with taking profile pictures. I would prefer uploading my own picture from my photo album to use as my profile picture, rather than taking one on the spot. The rest of the app functions properly, and works really well in my opinion. The only thing I would change would be picture uploading. I know this will probably be lost among other reviews, but I hope you read it when you get a chance..PeachyseaveyVersion: 1.16.1

InvisalignI’m 55 and I’ve never had straight teeth. And I refuse to wear all that metal in my mouth at this age. Parents could never afford proper orthodontic work for us kids. So I finally saved up enough to get these. And I’m very happy I waited. I like the fact you can take them out when you eat or drink something. Those with metal brackets can’t remove theirs to brush properly so they sometimes wind up with cavities. With these it is much easier to brush your teeth and floss therefore preventing cavities.I also like the fact that they’re clear so it’s hard for someone to tell you have them on..ImpennypVersion: 4.0.1

Great App For RemindersI love the app, now if I could only remember to stop the aligner out timer that would be awesome. Even with the reminder, sometimes I’m not ready to put my slingers back in. So go my usage of the app there are two things that would be beneficial for me. 1.) ability to extend the timer when the timer ends. I always choose 30 mins but sometimes need to add additional time and then tend to forget to stop the timer. 2.) like some others have suggested, being able to edit the time on the same day would also be helpful - in the event that I needed more time and subsequently forget to stop the timer. Thanks to the App creators!.MasasgirlVersion: 4.5.3

Update is a step backwardsThe previous version was good where you could see the week and previous 10 days or so on the same screen. Editing wear times was simple where you could tap the day and edit it quickly from the existing wear time. This scroll-through dates/times feature is clunky, takes like 3-5 taps for the wear time to actually pop up, and makes editing times harder. Why does the edit feature start at zero instead of the time already registered for that date? Plus the mandatory feedback pop up EVERY TIME I edit a wear time is really annoying. Only good thing about the app is it keeps me honest about wearing them as frequently as possible..J. JurassicVersion: 5.7

Timer reminder doesn’t workThis is a very useful app, but sometimes the timer reminder straight up doesn’t give you the notification for whatever reason. There have been times where I’ve set the reminder to 15 minutes when I take my trays out, put my trays back in without marking it in the app, and then remember an hour later that I need to mark them as back in in the app... but no reminder ever popped up on the phone. As such there are days that show as noncompliant even though I’ve worn the tray for the required 22 hours. As such, an edit feature for the compliance would be nice... but more importantly the timer reminder needs to be fixed..JiyuuhonpouVersion: 2.2

Timer FunctionalityI love that I can use the app to track time worn, but the recent update has changed the clock. It now only shows you the amount of time you’ve had the trays in, but no count of time you’ve had them out. It was far more useful to look at a clock saying “2 hours out” and knowing you only had 1-2 more hours allowed. I understand that it’s nice to see that green number tick up as you get close to your hour goal, but I don’t think it’s super practical. Honestly I think having both timers (time in and out) would be the best way to display it, as I think different users with different learning styles would appreciate the options..Alyssa.SpringVersion: 6.0

Ironwood dental is the greatestSo good service.Denham HerftVersion: 6.2.1

👍Is very convenient on telling me when to change it and putting my trays back in, also when i lose track of what number i’m on it keeps track for me, also bought a case off this app and it came in 3 days, but that’s also depending on where u live.Milar147Version: 6.2.1

Happy customerI am so happy with my new Invisalign. The first appointment was amazing. Getting everything glued into position was painless and amazing service. Thanks to dentistry on Bank.Smith 1983Version: 6.2

GoodNice way to track when to put in new trays. Also to see your progress."DuckyTheGamer."Version: 5.2.2

CalendarLove the app but it would be great if it was easier to modify the calendar/change dates around based on how long one had worn their invisalign..SyrinThePanda77Version: 6.1

Bad updateApp never gives a notification any more to change trays.LimaRSXVersion: 6.1

Let me set my own schedule!!Wore a set for longer because I was away and the app won’t let me set that I just advanced and that I don’t need to change for a week. Why bother being able to set timing and reminders if you won’t allow me to adjust to my actual timeframe? Can’t set when a new tray is in, how long I’ve been wearing them and when to advance at the same time. Super annoying!! Now I’ll be told to change in two days when I just advanced..InspyredcreationsVersion: 6.0.3

Good app, non wear timer needs improvementOverall good way to track your aligner changes; photo uploads part seems good but haven’t tried yet. Biggest grip is with the aligner wear timer - which is very important for me as a new Invisalign patient: Issue: It is quite easy to forget to press the aligner on/off (stop/play button), and fixing such a mistake is even harder, because you need to do it on the day after, and figure out the total daily wear time for yourself. Potential solutions: An easy fix would be to allow the user to customize the time stamp when they press the button; so in your next flip (or whenever you realize you forgot to update), you just press the button you missed and say when you should have done it (“oh, it’s 7PM now, but I inserted it back 5:30, let me just insert the correct time so it marks as inserted then and not now”); if the time is correct you just ok it. Another idea is to leave as is, but store/allow editing of all start/stop times on the current and previous day. Again that allows one to easily fix the wear times that are fresh in their minds as soon as a mistake is noticed. In parallel to that, such mistakes would be more easily avoided with more visibility. A permanent notification of some sort, or a widget, would be a great help to that, and the notification to put back on should play a sound and/or require a dismissal (instead of relying on the OS, which is likely to pile it up among others). If there was a web API that allowed to start/stop/check the status, there could be third party solutions (I even thought about cooking up a hardware button with led/buzzer attached to my Invisalign case, but without integrating with the “official” counter it would be less interesting).ChesterbrVersion: 5.8

Okay not greatI use this app to track my wear time. My biggest complaint is that there’s no follow up reminders once you exceed the set reminder duration. I often forget to turn off the timer only to realize several hours later or even the next day. If you could set a follow up alarm or snooze function for 5, 10, 15, 30 mins I think this app would be a lot more functional..JejsiebdiduVersion: 5.5

Great app!I love this app it’s so easy to use and so easy to keep track of my Invisalign so yeah.K-pop girlyVersion: 5.1

It’s amazingGreat way to connect with your doctor and your progress so easy to use.Lala-layneVersion: 5.1

Confidence boosterI have had my invisalign since June 23, 2022. It’s now January 4th, 2023. I will be done February 11th, 2023. I was always insecure about my smile, invisalign has given my confidence back and made me less insecure. Basically right away you can notice the change, it does cause discomfort but all I’m worth the money..:)billy1233Version: 5.1

Great appLove it sends you a reminder when you have to change trays.Jaydog250Version: 4.6.1

AdhesivesNeed to come up with better adhesives they don’t want to stick to porcelain crowns.AlbertdoodleVersion: 4.5.3

I love my InvisalignInvisalign has helped improve my smile my self-confidence and my life all together by having a happy smile no more frown face in photos lol happy smile everyone.Baluga18aVersion: 4.4.1

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 6.8

My Invisalign Negative Reviews

Purposefully making “compliant” wear time no less than 22 hoursMy doctor AND Invisalign corporate recommend aligners be worn 20-22 hours per day to be compliant. Yet, your app’s user is only deemed compliant with nothing less than 22 hours of wear. Why have you taken it upon yourselves to disregard two hours of the day the manufacturer and board certified orthodontists direct as compliant? Not only have you sent this message to patients, but you go further to not allow any manual adjustment or override of your incorrect definition of compliant hours. It’s easy on the coding end to let users have a choice of hours per day to set as compliant in consultation with their doctor. Your app is designed to interact with the patient’s doctor’s office. So if you can’t offer the designation of 20 hours, how is this really helpful for an orthodontist or their staff to quickly glance at a patient’s history through this app and all they see is a non-compliant when in fact the patient has worn the aligners for 20 hours or more? Don’t you think they are frustrated and feel it’s not purposeful for them? Do you understand how demotivating it is for the user/patient to see that their non-compliant status every day for weeks/months when they have been within 20 to 22 hours? You are doing this on purpose, why I’m not sure. But you are taking the user’s joy and support by not using the professional guidelines..Melbelle007Version: 4.1.1

Very bad functionalityI’m sorry to say this, but the app is a piece of garbage. The problems are too many, and developers have no incentive to fix or re-design them, judging from the same pre-canned response being given to everyone who reports same issues again and again here on the App Store. Here are some of the obvious issues: not working at all when internet is not available; the photos functionality is not working; scheduling changes (like when need to extend wear time for a given aligner) is a pain; the wear logs are hard to change; login/authentication issues; no way to combine multiple accounts (e.g. one was created for my set of aligners, and another for my treatment plan with the detailed step by step changes shown - I don’t even know why my doctors did it that way, but now there’s no way to combine them, and no easy way to re-login); etc. Like I said, too many issues. TrayMinder is so much better: I’m glad someone recommended it in their review, so I tried it and it’s so much easier to use. I understand Invisalign is not in the business of making the apps, but come on, with all the money it costs for a treatment, you could at least budget some decent money for hiring good app designers/developers and just let them work through the issues people have been reporting for years now!.Cher-kashVersion: 5.7.1

Beautiful app but…This morning I took my aligners out for breakfast and discovered that I’d forgotten to stop the timer after dinner yesterday. Many hours of non-wear time are already logged today which I can’t correct until tomorrow. This effectively makes the time tracking feature useless to me today, so therefore I have no reason to use the app today. Missed punches after a meal often occur multiple times a week. As a product manager myself, I appreciate unambiguous feedback. Daily time tracking, more than any other feature, is keeping me engaged and launching the app regularly. I don’t mind fixing my missed punches when they occur, but the frustration of regularly having to wait until tomorrow to correct yesterday’s mistake (e.g. a day I can’t use the feature) is causing me to consider other solutions. Others have proposed same-day time corrections… I believe this would resolve the issue, though I recognize it’s possibly easier said than done. Invisalign is an awesome service, by the way, and my rating does not reflect my opinion of the Invisalign product or other features of the app, which are easily 5 stars. My rating describes time tracking as it is the core app feature providing value to me..StevieleetVersion: 4.7.2

Horrible serviceI’m so upset and disappointed. I started my Invisalign process while I was in Italy, my home Country. I was assured the process would have taken 8 months. First lie. After 2 whole years my teeth weren’t straight. I then moved to the US, it was 2019. Had a new set of aligners that my dentist gave me before i left. She told me that i would have had to transfer my care to a US dentist since i was moving, and that I wouldn’t have had to pay a penny since i had everything paid in full. We contacted Invisalign back then, and they confirmed. Well, when i transferred my care here, it turned out I had to start from zero basically, pay again for a service i already paid. I didn’t get my last aligners and the containing ones. I would have had to pay again about the same amount i already paid for the whole service to have those. The result is that my teeth have moved again. I contacted Invisalign here in the US and I got zero care. Having my teeth straight finally, was a dream for me. I understand that moving wasn’t ideal, but first, i was promised results after 8 months, and then i was promised continuous care which i never got. I’m so upset and frustrated..TintipaVersion: 6.2.2

Waste of space - no thanks.This is so dumb and useless. You have to give them your legal name, email, phone number, Invisalign ID, and create both a password and a pin or give them your biometric data in order to set up this app—so naturally, with all these requirements, I thought the app would connect to my dentist, or show me the 3D models of my teeth, or literally anything interesting and useful, using (protected) data from my dentist or from the company itself. Nope! Here’s what you get: a calendar, photo gallery where you can take pictures of your teeth week by week, a timer, a reminder to switch out your trays—all things I can already do on my phone. The only other features are like, prominently placed ads and referral offers for $50 gift cards to big box stores (so spammy and cheap!—like the app), a sparse FAQ section, and like, a motivational quote. At $5200 a pop for the aligners themselves, and the ridiculously overdesigned “welcome package,” I was definitely expecting something better from this app, like maybe an ACTUALLY “personalized experience,” not just non-features and advertisements. Better to not have an app at all, in my opinion..DClyftisgreat5678Version: 4.3.3

What’s the point, exactly?I expected this app to show me my anticipated (i.e., forward-looking) progress during treatment, based on the actual digital program of aligners created by my doctor and Invisalign. Invisalign holds that data, or at least the next several trays’ worth of data (or they wouldn’t have been able to make my trays in the first place). So Invisalign could surely model the coming months with an animation. Instead, the app shows me nothing useful, and just creates a (manually created) set of date-alarms based on my telling Invisalign things they should already know, like how many days my doctor wants per tray. Then it adds in several curious breaches of privacy, such as exploiting my camera to add selfies. I already have selfies, I don’t need to share new selfies with Invisalign via an app. It wants to know my geolocation and integrate with financial data too. I literally don’t understand the point of this app. It doesn’t feel like the app developers met their MVP. If you own any sort of calendar app already, this app doesn’t add much. Having just written a $6500 check, I expected a lot more than a timer..DosMJGsVersion: 4.5.3

Good idea with some utility. The timer is poorly implementedThis is useful for checking, which tray set I’m on and when I’m supposed to switch, however, the out of mouth timer is nearly useless. I unreliably get going off other times (although it certainly doesn’t some of the time) and I just have a alerts to remind me to put it back in, and when I put it back in the My Home and I often don’t remember to turn off the timer so the next time I open the app I’ve racked up many hours of out of mouth time. The one time I know, I’ve heard the alert, it uses the same chime as the default for incoming email. Not very attention grabbing inherently, and one that I’m used to ignoring. I’ve only heard it for sure once. And there are definitely times when it hasn’t sounded at all. I have a suspicion that and some miscarried attempt to keep my information private when it gets into a state where it wants me to use my pin to log back in (what happens in conveniently frequently), the app looses it’s permission to send a notification.OrionEridanusVersion: 5.5

Teeth great app is not so greatInvisalign itself is a great product, I have minor teeth shifting and seeing the teeth return to a straight alignment is exciting. I’m a little more than halfway through the process. Now the app only has some basic functions like time how long the trays are on/off. Reminders to switch trays. However, it is a PAIN to update the calendar especially if you have a couple of trays you have to wear longer and need to change the date. It would be nice if we could see the progress as we do in the office. I’d love to show my progress with friends especially those who are interested in getting invisible braces. As for the photos, you can’t edit it so each is the same framing so you can compare progress but you came make notes. It’s easier to just use the native Apple camera and that allows notes now anyway. I would like to see tips and ability to buy additional cleaners or portable toothbrushes or tips like what to do with your dried out lips. Overall, the app is unnecessary as it really doesn’t have any uniquely useful purpose..Old lady alien.Version: 5.9.3

Significant improvement over previous selfie app, but the AI models are a complete garbageWho is providing the feedback recommendation? I doubt that every time I submit progress photos within two minutes my doctor has a chance to review the photos. The garbage headless AI model that Invisalign is using for these is going to make my Invisalign process take 3+ years at this point, and I simply refuse to listen to the generic app generated feedback. The last three aligners all gave me the exact same message and each one of them felt perfectly fine switching to the next one without any issues or discomfort. My dentist asked me to start using the app at aligner number 26 and all of a sudden the entire progress is completely wrong and it takes up to three weeks for a single aligner because the generic AI review that looks at the photos is a pile of garbage. At this point, I refuse to be a test monkey for a poorly created app when I’ve already spent $3000 on this. If it continues like this, I’m gonna want to be seen back at the office regularly again..InSepsisVersion: 6.2.1

Needs significant workI just downloaded this app today so my opinion might be less useful than people who’ve been using it longer, but so far it is quite difficult to use and not at all intuitive. The way you start or stop the timer is reverse of what your brain would expect to see, and could so easily be fixed with a tiny bit of effort. There is no way to edit the time in/out for the current day, so if you make any mistake at all, there’s no way to keep track of how you’re doing THAT DAY, only to see what you did previous days. If you do choose to use the calendar to edit or see a previous day, good luck getting back to the previous screen as the “back” button does not work at all. There’s a “profile” page where you can enter information and I tried to edit something there and there’s no save button, so that’s also useless. And again that back button did not work at all. I won’t be using this app for my treatment. I’m not sure why it has such high ratings; I highly recommend TrayMinder instead..Highly Annoyed x 1000!Version: 5.8.1

App feels like it’s stuck in the 2000’s.This app is nice to have, I guess, but it is *extremely* dated. Seriously, who coded this? Typically dated coding like this is due to the company being cheap and hiring someone who doesn’t really know what they’re doing. The gallery is an eyesore. You should be able to have minimal editing options like cropping and rotating. And the caption section is light grey text on grey background… lol what? #Rip anyone with visual impairments relating to contrast and color blindness. The timer is also completely useless as far as I’m concerned. It’s just unnecessarily confusing. You should have a play, pause, and/or stop button separate from each other, not in one. You should also be able to modify the start time and end time whenever throughout the day since sometimes things happen and even with the reminder you get sidetracked or are involved in something else that you can’t take your attention away from (any other parents with a baby out there?), not wait until the next freakin’ day to edit your time as a whole. Each individual stretch of wear time should be logged and editable. All in all, this app is clunky, unintuitive, and completely illogical in its operation. I’m honestly surprised anyone can highly rate this. They probably don’t know any better. Please hire a GOOD UI/UX designer and update your app to 2023 standards so I don’t feel like I’m using Windows XP on my phone..ValaynaVersion: 5.4

Useless - don’t waste your time on itTo say that I’m underwhelmed with this “app” is to say nothing. After scanning the label, you still have to input your info, register, create (and remember) password and the whole typical gamut. You know what’s in the other side of this hassle? Pretty much ads! In addition to ads, there is a timer or something to keep track of your “compliance” (don’t get me started on the term - I’m not a toddler!), and … picture gallery…. Seriously?…. And a calendar. What kind of events does invisilign expect me to schedule in their app?! Especially if it doesn’t connect with my dentist’s office. Surely they know my dentist’s info, but it’s nowhere to be found if I had a quick question! Btw, none of my questions were answered in the app. For the amount you pay (an arm and a leg!), would it kill them to make a few videos of how to *actually* use the thing, preferably without breaking your jaw and chipping all your nails?? You know, the standard videos that any respectable tool maker has available these days. How to get the aligners in (does anyone even know??), how to take them out, care instructions! There, it took me less than a minute to come up with a list of *useful* ideas. They seem implementable to me! So, to summarize, I think the creators confused a police/motivational app, with an app that has actual help: how-to’s and doctor connection. For the things they offer, I’m all set with other, better apps..StuffwegothroughtopostareviewVersion: 4.5.1

App Always Stops Working RandomlyI didn’t make even make it 5 weeks into my Invisalign regimen until this app just refused to open. I use Face ID to open the app and it was working perfectly fine until one day it just started on the loading screen (three dots). I’ve made sure the app was updated, reinstalled, restarted my phone, I’ve tried everything. At some point this app stops opening and after scouring the internet/reddit for solutions I discovered that this has always been an issue. Dentists recommend the app, which is why it’s popular, but it looks like everyone eventually migrates to Trayminder. Which is a pity, because the interface of this app is great. If it worked, my only suggestion would be to let users add notes to previous and future calendar days. Unfortunately, I don’t recommend downloading this app if you’re wearing Invisalign for a long time because it will break down on you..Lunar_Eclipse93Version: 5.9.2

Hate this app. There are better third party apps for aligner tracking.It’s pretty bad when a third party does an app for your product better than you do, but I’m done with this app now that I found a better one. Not only is the calendar on this app completely screwed up (it just randomly changes from Friday aligner changes to Thursdays in November), and it errors when I try to tap the “Today” circle to indicate an aligner change, but even the reminder push notifications it sends are wrong. I just got a notification that today’s the day to change to aligner #4 even though I change to aligner #5 today, which the app should know since it literally says my current aligner (as in the one I’m changing from) is “4 of 25.” How is their app this bad when they’ve been around for 20+ years? This is basic bare bones and they can’t even get it right. Guess they’re too focused on selling their products within the app instead of actually providing value to their customers..Greeneyes1496Version: 2.2

Not greatThe app doesn't allow you to adjust the time the trays were in. So if I put my trays in but am not near my phone or forget to stop the clock it keeps counting time and I can't change. Had a family function yesterday and was not on my phone. This morning when I went to start the timer it's already on for 7 hours because I didn't stop the timer last night. So now I start the day 7+hours off track with no way to fix. What's the point. Also would like to have option to not enter a pin every time I open the app. Why would a dental appointment need such high security? Edited because the developed advised me that I can go in and select the day I want to change the wear time for. However THE APP DOES NOT ALLOW YOU TO EDIT THE WEAR TIME FOR THE SAME DAY. This is the issue. I want to know how much time I’ve worn the trays for today and how much time I still have allotted..JonnieRobVersion: 4.3.1

Download a different app pleaseInvisalign was decent, nothing special about it. It just reminded me when to switch my trays. My issue with it is, it lost my account. It wouldn’t let me sign in, I tried to change my password and it said the email I put in wasn’t linked to an account. Then when I said I forgot my email, it said the email I put in previously. It wouldn’t let me create a new account using that email because the email was already being used then it wouldn’t let me sign in. I lost all my info about when to switch my aligners. Not a big deal for me because I was able to figure out on my own when to switch. Still very frustrating, use a different app that doesn’t make you put in a password. Things like this happen and it’s not worth the stress. I use Trayminder and it does its job properly..Cups.888Version: 3.12.2

The app works but it’s pointlessSo immediately you get hit with a request to track you across apps. You put in your patient but then manually enter your info into the app. I didn’t see any benefits to using the app at all. There is a timer built in that allows you to track how long you have the aligner out. Big whoop. On week 4 or 5 something like that . Opened this app to see if I missed something about its purpose . Nothing new. What is the point in putting your patient id if you have to put the aligner change info in yourself. The only thing I can see that connects it to me is an individual person is the referral awards. Which is pretty much what this useless app is for I guess. Earning more customers for this company and harvesting your personal information . Everything this app does can be done from the calendar you already have on your phone ..JD73BISVersion: 5.2.2

Clunky marketing tool?I downloaded this app to review the plan my doctor submitted, and aside from the back and forth with her that this required to even figure out how to get into my information, this app continues to fall short once finally logged in as well. I can’t imagine the average user is downloading this app as they contemplate getting Invisalign— we’re here because we decided “yes” and want to track our treatment. To devote the main home tab to marketing material and convincing someone to invest feels like a missed opportunity to provide an actual personalized experience to customers. The only tab that is of any use to me is the one about my treatment. It was only while writing this that I found, nested between all of the “start today!” fluff, that one of the images was clickable?? And THATS how you confirm you’ve started treatment?? To switch the entire experience to that slightly more personalized one. Yikes. This app seems to have decent functionality if you can actually find it buried in all of the noise. The overarching navigation and the prioritization of features and content leads to a clunky experience far from coming back for more. I hope the app starts to get as much love and prioritization as the rest of the seemingly premium brand..McintyknVersion: 3.12.1

Broken backend, couldn’t perform basic tasks.The apps registration process was never successful. I was prompted to enter tray information over and over and after submission received a 500 error. To determine if it was an issue with their mobile app or backend, I logged in through the web portal. It recognized my account and had some of my information. Upon seeing that my account had been created, I reinstalled my app and attempted to sign in. I was successful in signing in but was still prompted to enter my tray information which continued to result in a 500 error. I then went back to their site to contact the company with a question and my query wouldn’t successfully submit due to an “invalid last name”. My last name has no spaces, special characters, or a change in case. Please fix the bugs that plague the front and backend of the whole experience..Andrew207Version: 1.13.1

The AI “doctor” is terriblePlease make the AI care feature optional. It is irresponsible to prevent doctors from giving direct advice to their patients. The AI feature wants to keep me on the same retainer for 45 to 60 days, and from one conversation with my office I know my doctor is not involved in this decision. If my teeth are tracking so poorly, my orthodontist needs to be involved in making the next decision. The AI features in this app can’t even accurately detect a face for taking pictures, so why should I trust what it sees when it comes to care recommendations? This app used to be so helpful and convenient for keeping in touch with my doctor while I went to school in another country. The reliance on AI really hinders the app’s function and devalues the entire Invisalign system..CrcolomberoVersion: 5.9.2

Please bring back this function!!My main purpose for downloading the app was to have one place where I could track how long I had my aligners out a day – for the first few weeks, this worked as expected, but in the last few days there was an update pushed out that changed the entire look of the app. (Annoying, but it's fine) They also switched it from tracking how long you had them out to instead track how long you've worn them so far. By the time dinner comes along, I'm struggling to remember how long they've been out, and the reverse math needed to figure out how many hours are left in the day verses how many hours you've already worn the aligners shouldn't be necessary. PLEASE give us the option to choose how we want to track the time worn, at the very least?.DmlcM1291Version: 6.0

Clin checkI visited my dentist today. She had just seen the Invisalign rep. The rep left the impression that patients could scan a QR code and access their own animation if the process as teeth mouth through the weeks. That would make the app 100 times more relevant. As it is. I think the app present no value to me..AmdogwalkerVersion: 2.6.1

App malfunctioningUpdated app and the timer got all messed up. Now it’s logged me out and won’t let me log back in. Says my session has ended and won’t let me back in..Ms_amandajeanVersion: 4.1

Recent update has broke the timerUpdated my app yesterday (Aug 16) to the recent update and it has broke the timer. It still thinks I’m on yesterday. Since I’m so far into my system this really screws things up for me. Please fix immediately!!!.CremebVersion: 4.0.1

Aligner settings don’t saveDespite following the instructions on the FAQ, I haven’t been able to save my new aligner settings including days of wear..MdGWildingVersion: 3.1

Useless!Unable to connect to server!!??.AK999$Version: 2.1

Impossible to align on my ownHorrible app. No matter how I turn my head camera alignment way off unable to scan. This is a useless app. Much simpler for me to go to my dental office have somebody take a picture with camera and upload. What were you thinking when you were developing this app? Have you test on your mouth with retractor? If you did you would easily figured out what’s wrong with this app. What a waste of time!!.CredviewVersion: 6.3

App support is poorThe app stopped working for me. I’ve completed the contact me form twice which indicates that I will be contacted in 2-3 days. It’s been almost 3 weeks with no response via phone nor email..CyowtieVersion: 6.2.1

Useless appTotal waste of time. Never seen a more useless app for a big company you could do a lot more. Deleted was not even easy to switch my tray schedule when I changed a day early. Stupid app And a on and hard password !! What a joke. Nobody is hack g this piece of ahit to see my teeth schedule. What a joke..Doooder69Version: 6.2.1

One of the worst app I usedI am not even sure why it have such high rating consider the AI response is garbage. Telling me to keep wearing current one extra days but the schedule notice refuses to keep current one and moved to next number. If I knew the app is this frustrating I won’t have even use Invisalign..Disappointed yunieVersion: 6.2

Current version is not user friendly1) after the latest update, I no longer get notifications when I’m supposed to change trays. I’ve missed my change dates a few times now. 2) I don’t need a reminder on how to take my mouth photos every. Single. Time. Please give us a “don’t show this again” info so we can skin the mouth photo tutorial. 3) the tray it thinks you are on is consistently buggy. E.g. The calendar tells me I’m on tray number 15 - but when I go to take my photos it always says I’m one tray ahead! So, in the drop down menu asking “what trays did you just finish/what tray are you taking photos of?” it will say 16. Always 1+ my actual tray number..SpopovVersion: 6.1

TerribleSlow, buggy, features don’t work well.ManavegehdhduVersion: 6.0.3

Doesn’t remind me anymoreFor some reason, this app won’t notify me to change my aligners anymore(and yes I checked my settings 100 times).Frez/Version: 6.0.1

Poor UpdateLess information and harder to navigate..GirlrzVersion: 6.0

Recent Update of Jan 2024The recent update to the app has modernized the look however, the functionality is lacking. I’m wondering why they removed the live timer. It’s hard to track how long you’ve had your retainers out. Bring back the live timer so you can see in real time where you are!!.LP70Version: 6.0

No longer reliableHad no trouble with the app prior to the current version (as of Jan 18, 2024). Unable to log In most of the time now. Doesn’t support cross platform continuity. So if I am able to log in on my phone and take my trays out, but can’t log back in on the phone, I can’t log into the app on my tablet or log in on a browser to say that I put my trays back in. Was hoping to just use the Invisalign app - I liked it fine when it worked. I might move over to Tray Minder because this is now annoying and I’d rather not have to deal with it. Will wait for the next update first..Hope_90Version: 6.0

GlitchyI use this app religiously and it is ok. There are definitely some things I don’t like. I despise that every time I go to use this app I have to log in. This is very inconvenient and annoying. Why?? Is it too secret info?? Please change this!!! Sometimes it won’t work with my thumb print scan and I have to re-enter all data. Several times I have pressed pause on the “time out” feature only to go back and somehow it is still counting. This happened alll the time making this app inaccurate and unreliable. Update: the newest version of the app no longer has the cumulative stopwatch counter. Now I have no idea how many minutes I have left to make (22 hours. 24-22= 2 hrs) it was nice to see 1:45 total so I knew easily that I had 15 mins to spare!!! Please change this back!!! It would be nice if the 3D rendering of my ortho plan was viewable. The camera app to track your progress features your whole face. I don’t love the unflattering photos. Tray minder’s app is better in this sense . It takes a close up of just your mouth. Please work to improve! Thanks..AndreainjapanVersion: 6.0

Who developed this?Enter a pin every time I want to use the app… why? Login cache only lasts a couple months and requires me to login again… why? It’s not a web app, it’s a phone app. Smh Terrible design, frustrating to use. Better off just imputing your liner change dates into your calendar and skip using this app..DsiluchVersion: 5.9.4

This app is trash. Just use TrayminderThis is my first app review on the App Store. Should say a lot about how terrible this app is. At first it was working fine reminding me to change my trays after 14 days as prescribed. After tray 6, the app automatically logged me out and won’t let me back in even after using the correct credentials. Ive reset the password countless times and it’s still saying I got the wrong credentials and won’t log me back in. The browser version of MyInvisalign seems to be working fine though. Why do you even have this app? Just use TrayMinder to get reminder of your weekly/biweekly tray change.Topfan3000Version: 5.9.3

You can’t login with your passwordEven I reset the pswd, I still can’t login with my new pswd. And it doesn’t have a button for face login. This app is so dumb..Blair.13579Version: 5.9.3

Need some help!!!I need some help.Jim chaikinVersion: 5.9.1

Won’t openAsks for Face ID and then it’s stuck on loading page. Possible bug from recent update? It’s been a few months and it still doesn’t work. I’m paying $6+ grand for Invisalign and I can’t even use the app to help keep track of my trays..Cindy1245Version: 5.5.1

Won’t loadIt gets stuck after login. It’s been absolutely useless once I received my aligners..Amy_Row25Version: 5.5.1

“We’ve updated our care and use instructions”It’s bad enough I have to sign in every time I remove my trays and put them back in, but at least 6 times a day I need to see this pop up telling me the care and use instructions have been updated and they’re available in my profile tab. I then have to “okay” that pop up only for the instructions to automatically display, now I have to mark “received” and this occurs on every single interaction with the app. Boggles my mind that this is the recommended solution for Invisalign users..COBTysco15Version: 5.5

Invisalign can do a abetter jobCome on app team! You could do a nicer job at “instructions” part by having couple of pages that swipes left or right with a legible font instead just throwing a pdf there!.ShalizarikaVersion: 5.4

Great potential but buggyI really wanted to use this app to help me track my wear time. However the face ID rarely works and attempting to reset password is ineffective. If you could get rid of the bugs it would be a much better solution. It also seems to have trouble tracking time - set to out but timer doesn’t work..Barbara.90Version: 5.4

A bit clunkyTakes a long time to load and navigate through the gallery. And it’s hard to change dates when you get a new plan. And it doesn’t automatically add your plan, you have to contact your dentist to send it through each time..Shenfenn01Version: 5.2.2

AwfulThe app is bad for two main reason First, It’s pretty dumb that I need to login to start and stop a timer. Second, if you have snub nose taking the care photos is a nightmare. The photo are always cropped with my nose and only the top of my mouth..Charles-Émile PépinVersion: 5.1.2

Very poor user experienceThis app has very limited capabilities and is not very user friendly. It does not enable a user to make adjustments to the “aligner out” timer, so if you forget to update the app the minute you put your aligner back in, your recorded time is way off. The timer also fails to reset to a new day upon occasion which renders the whole exercise of using the app useless. I found this user experience infuriating..Spicy1964Version: 4.7.1

Can’t log inI am on passive aligners now and have to revise my change frequency schedule. The app won’t let me log in, Face ID fails, forgetting password does nothing. This app is doing nothing for me..CuperdonVersion: 4.6.4

Not bad but uselessThis is more about marketing to you than helping you. If it doesn’t automatically know the dates I need to change the aligners what’s the point? I can put reminders in any calendar app..JSuN1983Version: 4.6.3

DisappointingI used this App per Orthodontist recommendation. For two days it said I wore the aligners for 24 hours each day. Then it said I wore them less than the minimum 22 hours. Only take them out to eat (quickly) and if I drink anything other than water. Too inaccurate..Trix1018Version: 4.6.1

Log in issues.Constant trouble logging in. Won’t accept my account info and refuses to accept an updated password. Useless..SeriousenoughVersion: 4.6.1

Screwed up 6 hours on penaltyI screwed up big time for over 6+ hours with my invisalign being removed. Plus, my timer is still going for no reason when my invisalign is in my teeth. My father is going to kill me because of this app..Plouc le dragonVersion: 4.6.1

Timer log is offThere is something wrong with the way it is keeping track of how long you are wearing your Invisaligners. I know that I have worn them longer than 22 hours but it reports that I have worn them for 15. This morning it says I have worn them for 0 hours. Strange..AmymazinglyVersion: 4.5.3

Frozen on Home ScreenJust started my Invisalign and would like to use the app but it just freezes on the Home Screen..Willow202Version: 4.4

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