My Invisalign Customer Service

This app is awesome and i use all the time but i need another option. I'm trying to say i need an option that will inform the device that i won’t change my invisalign tray to the next one for a reason. Right now i am having problems with my teeth, so my orthodontist had to adjust one of my invisalign trays and now i can change until a certain date. It would also be helpful if they changed hot the invisalign on and off clock worked. Wouldn’t it be easier if you could just press a button that tells the app your taking it off and when it is more than a certain time off it reminds you to put it back on. Also can it reset, instead of saying you have had if off for 15 total hours since you started just reset and show like a chart of how many hours you have taken it off for each day. Otherwise this app is great, it helps me with everything and i really appreciate the effort pur into this.

I wish the counter clock really would work. Just to count the long time in and the few minutes out and track my time. Also I wish it would time the trays inside the bobble wash, I always worry on under doing the time and afraid of over doing it, don’t want to wash them. Also would like to have a way to take a pic of my teeth inside of my mouth. Then I can see the teeth are moving. I would like to have a comparison on the pictures to see how many shades my teeth had turned after brushing my teeth so many times more per day. My other wish add on the app a section Called “ News of my mouth” ( lol) like a diary where I can write all the notable changes I had seen since I started to wear my trays. ( less headaches, losing weight, less night snoring etc). I really think that your app can improve. Also if I could take a profile pic. Can you measure how my jaw it’s moving and I m losing my double chin? Would be nice if I can have that in my app log. And pictures. Last, I would love to have the information send to my dentist, so she can read my progress when she’s eating her lunch or just checking the pictures of my daily teeth report, so she can be on the loop. She would be trill if she can check her patients without me a having to make an appointment with her. Lastly if the app can take a pic of my trays and later on review them and see that They are no damage, that is would be fantastic! Wow the ways you could improve this App. Thank you!

I’ve had my Invisalign for a while now but only just found out yesterday there was an app to go with my treatment. I absolutely love the app EXCEPT for the timer. Like others, I initially thought you start it when you have your aligners out of your mouth. When I realized it’s the other way around, I wasn’t exactly thrilled. I don’t want to have the timer running in the background for 20-22 hours a day, needlessly draining my battery. It makes more sense to me - and apparently many other users - to only use the timer to track how long the aligners are OUT of your mouth. It’s easier to see that your aligners have been out of your mouth an hour and a half a day than to see that your aligners have been in your mouth 10 hours for the day and you have X hours left in the day and you might have to take them out 1-2 more times today, but you don’t know exactly how long you can do that for and still get your 20-22 hour goal. I’ll use the timer as designed for now just to see how it affects my battery life, but if it’s too much of a drain I’m just going to use it to track the time my aligners are out. 🤷🏻‍♀️

This app is really useful when it comes to tracking how long your aligners are in/out of your mouth. It even lets you choose the option of having a reminder within a certain time frame so you can remember to pop them back in. There are two things I suggest: 1) make a watch app and 2) allow changing the wear time on the current day. The watch app would be really useful for people when they go out to eat so they can just do a few quick taps rather than pull out their device and inputting the pin. It would be preferable if the watch app was free as well. Also, changing the wear time on the current day would be really useful because sometimes I forget that my timer is still running. Once I realize it, it’ll say my aligners were out for more than an hour and I have to wait until the next day to change the time log. By allowing people to change the wear time of the current day, it helps them make sure their time logs are more accurate.

Okay first off, the product itself: The utter fact that you can just take these off just eliminates the deciding factor on what you can or cannot eat, like generic braces, but also that you can also buy some other cases that just look insane to me, I even found a mind blowing self-cleaning case, which can clean the Invisalign for you. But if you are on a strict diet, like a VERY strict diet, then it might just not be that much of a benefit. Nonetheless, this thing rocks! Next, the app: Everything just feels so easy to use, yet so compact! For starters, it will ask you to take a picture of the little rectangle containing the information on how they should use it and who is using it. Also, there is a complete shop listing different cases and stickers to put on the Invisalign. Everything just feels perfectly where it needs to be, it’s just overall amazing to navigate through!

My orthodontist told me about the app when I got my first set of trays. I had started to put a reminder in my calendar to make sure I remembered to change them out every week, but she showed me that this existed and would make it easier. It does make that part easier. A reminder of when to change out trays is fantastic when life is sometimes hectic. However, the timer seems backwards. I obviously didn’t get started with my aligners midnight the first day, so the app counted me as “not compliant” on day one, since I couldn’t meet the 22 hr mark of wearing them. While not super important, you’d think they’d want you to start on a more positive note. It also makes more since, in my opinion, to track the two hours a day you take them out, versus the 22 they are in. Tell me how much longer I can have them out, or how much time I’ve gone over having them out, instead how long they’ve been in. Since the negative is having them out too much, let me monitor that instead.

So I really love the app. Since I began my journey with my ortho, I’ve been tracking my progress with the app through photos and journaling. Then one day I go to open it and I get a screen with 3 dots and nothing else. This lasted for well over a few months as every 2 weeks or so when I would change my aligner I would want to update my app with a photo. But just the 3 dots… I thought about uninstalling and reinstalling the app but I was afraid I’d lose all my photos. Today, after 3 months, it finally came up for me to login when I went for my appointment.. weird. But I’m pleased that all my information was still there. So thank you to the developers in that regard. It’s pretty simplistic app all around.

I was so excited when I saw this app, since I hoped to find something to remind me when to swap aligners and to time when they’re out. The timer though is really frustrating to use, which is a shame since considering you swap trays 1x week but need to time your aligners 6x+ a day, 95.4% of this app’s value is the timer. Everything else about the app (the store, gallery, tray calendar are all great, but only accounts for like 5% of app usage imo) This is the functionality I was hoping for: - ability to modify the time log, in case you forgot to start/stop the aligner - ability to change the target #of hours to wear per day. The app says you shouldn’t leave them out more than 6 hours a day, my ortho said 4 hrs, yet the target is arbitrarily set to 2 hrs (so I always fail hitting targets and my entire trending is red and not useful) - there might be a bug with the timer. Half the time when I come back to the app the timer randomly stopped counting time. I don’t know if it turns off with the reminder or what, but the other app I started using in tandem didn’t have this issue. Overall I would love to swap back to using this app since I love the UX, UI, and your product, but I’ll have to wait until the timer functionality is modified since it’s more hassle than it’s worth unfortunately :(.

I love being able to track progress, having access to quick FAQ, and especially the timer feature. However I really wish the timer worked the other way around. I definitely don’t want to have it running all day long to track how long I’m wearing. That would needlessly drain the battery. It would be so much better if the timer tracked how long you had them out. That’s how I’ve been using it -I start the timer when I take them out then I have a running clock throughout the day that tells me how much time I have left to spare. This helps me plan ahead for snacks, wine, dessert - all of life’s great pleasures 😆 Because I use it this way I can’t use the reminder feature so I just use my phone’s timer. I also show as having no compliant days. I would love the option to choose which way to use the timer. That would get me to 5 stars.

All my life I have had a smile that everyone noticed, I was called smiley in elementary school. I’ve been told my smile was something people first noticed about me. My crowed teeth never stopped me from smiling, but when I looked at photos or in the mirror my crowed teeth always were the first thing I noticed. My mom offered me braces at 16 if I didn’t go to nursing school. I got my LPN a year later. I put all 3 of my girls in braces because I wanted them to have a smile they enjoyed looking at also. I am almost 48 years old and I started Invisalign. I am so excited to see the progress and can’t wait to notice my smile for the first time without the crowded teeth I have always had staring back at me.

I’ve seen others at least mention having a watch app and to allow us to edit the time we’ve had our aligned out since sometimes I forget to stop the timer, but one big thing I very much dislike about the app is I need an internet connection to launch the app. If at least the timer could be made available without having an internet connection, that would be much more user friendly. Make it a widget where you can just start and stop the timer, or make the time accessible in the Invisalign app without needing to sign in every time. Also, another nice feature would be to set a reminder that would remind you a second (or third or fourth) time after you exceed your set time limit by a set amount of time the user specifics.

I love the idea of this app. Like another user, I too, originally thought the time tracked the time your slingers were out, so I had inaccurate data for the first day or so. It would be great if the app had some instructions. But the editing feature is very handy, as I frequently forget to set the timer back to “aligners IN.” Which brings me to my biggest issue. I set reminders, but I’ve never actually been alerted by the reminder. I went into my settings to ensure that notifications are turned on, but the app doesn’t even appear there (I think apps appear there after they’ve requested to send notifications, but I never got that request within the app.). Would be good if that were fixed. Last thing - an Apple Watch complication would be AWESOME. Please and thank you, in advance. 😊

As promised, i am now happy to rate 5 stars since the timer has been fixed to show the time OUT instead of IN. Much better! Thanks so much for listening to all the requests for this improvement . — Everytime i see that the app is updates I am hopeful the timer has been updated to allow us to track by the time aligners are OUT rather than by how long they are IN but each time I am dissappointed. This timer is what is keeping me from giving a 5 star rating. It seems like that would be easy to program. It would be MUCH easier to use instead of having to do my own calculations EVERY DAY. please please please can that happen soon? Im staying hopeful that this is fixed before my treatment is done.

I just started my treatment this week and my dr recommended this app to help with my treatment plan. Pros The interface in awesome totally user friendly, simple easy setup (with your, ID info on the box) the clock is most helpful. Pictures capture for comparing during treatment. Adding notes and appointments Cons you can’t fix missed log in and out on the clock. (I’ve just been making notes, noting the time I missed logging back in but this is the quickest way to make this app useless for my daily tracking). You can’t add albums from your phone. I started with a hyrax expender to start my ortho Journey. ( I’d love to see my total transformation) Wishlist: Watch update Add Albums to compare Louder clock reminder with more reminder options Rewards/nudges and motivation within the app to stay active with the app and on top of those 20-22 hrs needed daily. snooze/don’t forget to login after the reminder time(could save on missed log in) This is a great app just a few updates from awesome in my book. 20-22 is VERY HARD TO DO at 1st but with this app and a lot self determination, motivation and control you can do it!! Good luck.

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I smile more and I feel secure when being photographed

So good service

Easy to learn. Patience is the key. First days are the hardest, eases after a few days. 😃🙌🏻

Is very convenient on telling me when to change it and putting my trays back in, also when i lose track of what number i’m on it keeps track for me, also bought a case off this app and it came in 3 days, but that’s also depending on where u live

I am so happy with my new Invisalign. The first appointment was amazing. Getting everything glued into position was painless and amazing service. Thanks to dentistry on Bank

The app is a good idea but poorly executed in many respects. Main issues with the iOS app are: 1) “blank white screen of death”, where the app tends to display a blank white screen and stop responding. Forceably closing the app and restarting starts normally, but within a 3 seconds goes back to the white screen; 2) the app constantly requires a login with face-id or a passcode — please let me stay logged in, as there have been instances recently where the login server has been unavailable and thus the app is unavailable; 3) the “aligner time out” timer function has an alarm that doesn’t persist when it hits the alarm state, so it is easy to miss; 4) the “aligner time out” function needs to allow adjusting the current time out value — it’s common to forget to stop the timer, or to use the timer all together for a particular time out session, and manually correcting the current time out (while the timer is stopped, of course) would be a giant improvement; 4) pressing the time out time display does something unexpected — namely let you adjust “yesterday” time in amount. Since the timer out value is what’s tracked, it would make more sense to let the user set the total time out value (and have the app calculate the reciprocal time in value) rather than have the user manually perform the error-prone hour/minute subtraction; also, it would be nice to choose the date for which a modification is being done, rather than only “yesterday”. In summary, the app provides quite a bit of useful information, but for daily tracking use it is far short of usable.

My doctor AND Invisalign corporate recommend aligners be worn 20-22 hours per day to be compliant. Yet, your app’s user is only deemed compliant with nothing less than 22 hours of wear. Why have you taken it upon yourselves to disregard two hours of the day the manufacturer and board certified orthodontists direct as compliant? Not only have you sent this message to patients, but you go further to not allow any manual adjustment or override of your incorrect definition of compliant hours. It’s easy on the coding end to let users have a choice of hours per day to set as compliant in consultation with their doctor. Your app is designed to interact with the patient’s doctor’s office. So if you can’t offer the designation of 20 hours, how is this really helpful for an orthodontist or their staff to quickly glance at a patient’s history through this app and all they see is a non-compliant when in fact the patient has worn the aligners for 20 hours or more? Don’t you think they are frustrated and feel it’s not purposeful for them? Do you understand how demotivating it is for the user/patient to see that their non-compliant status every day for weeks/months when they have been within 20 to 22 hours? You are doing this on purpose, why I’m not sure. But you are taking the user’s joy and support by not using the professional guidelines.

I’m sorry to say this, but the app is a piece of garbage. The problems are too many, and developers have no incentive to fix or re-design them, judging from the same pre-canned response being given to everyone who reports same issues again and again here on the App Store. Here are some of the obvious issues: not working at all when internet is not available; the photos functionality is not working; scheduling changes (like when need to extend wear time for a given aligner) is a pain; the wear logs are hard to change; login/authentication issues; no way to combine multiple accounts (e.g. one was created for my set of aligners, and another for my treatment plan with the detailed step by step changes shown - I don’t even know why my doctors did it that way, but now there’s no way to combine them, and no easy way to re-login); etc. Like I said, too many issues. TrayMinder is so much better: I’m glad someone recommended it in their review, so I tried it and it’s so much easier to use. I understand Invisalign is not in the business of making the apps, but come on, with all the money it costs for a treatment, you could at least budget some decent money for hiring good app designers/developers and just let them work through the issues people have been reporting for years now!

This morning I took my aligners out for breakfast and discovered that I’d forgotten to stop the timer after dinner yesterday. Many hours of non-wear time are already logged today which I can’t correct until tomorrow. This effectively makes the time tracking feature useless to me today, so therefore I have no reason to use the app today. Missed punches after a meal often occur multiple times a week. As a product manager myself, I appreciate unambiguous feedback. Daily time tracking, more than any other feature, is keeping me engaged and launching the app regularly. I don’t mind fixing my missed punches when they occur, but the frustration of regularly having to wait until tomorrow to correct yesterday’s mistake (e.g. a day I can’t use the feature) is causing me to consider other solutions. Others have proposed same-day time corrections… I believe this would resolve the issue, though I recognize it’s possibly easier said than done. Invisalign is an awesome service, by the way, and my rating does not reflect my opinion of the Invisalign product or other features of the app, which are easily 5 stars. My rating describes time tracking as it is the core app feature providing value to me.

The app is pretty much worthless as it doesn’t give you any insight to your Invisalign plan (what’s included, what’s extra, etc.). For anyone considering Invisalign, be warned that although the concept is great, Invisalign’s execution leaves a lot to be desired. On average, every 5th aligner is so poorly made that you spend a lot of time with a dremmel tool whittling it down to avoid damaging your gums. They also have defects like bubbles where the mold had debris when it was vacuum formed. These humps make your tongue sore as your mouth perceives them as something that shouldn’t be on your teeth. Invisalign also overcorrects your teeth negatively affecting your bite, so you constantly have to discuss “refinement” trays with your orthodontist which may not be in your plan. Overall, I sincerely regret EVER going with Invisalign as my teeth were better before this nightmare. ————————————————————————————————————- UPDATE: The company’s response to my review is trying to indicate that my issue is with my orthodontist. My orthodontist is excellent. My issue is with Invisalign’s inferior manufacturing and modeling. They rely on cheap labor in Costa Rica to “model” your treatment plan. They then have the aligners manufactured in Juarez, Mexico where people who could obviously care less about their job “hand finish” the aligners. If you could see the rough edges you get from this company’s product, you’ll run the other way before choosing Invisalign. This company is corporate greed at its finest. Oh, and their “comprehensive plan” doesn’t even include retainers…those are like another $1000.

I’m so upset and disappointed. I started my Invisalign process while I was in Italy, my home Country. I was assured the process would have taken 8 months. First lie. After 2 whole years my teeth weren’t straight. I then moved to the US, it was 2019. Had a new set of aligners that my dentist gave me before i left. She told me that i would have had to transfer my care to a US dentist since i was moving, and that I wouldn’t have had to pay a penny since i had everything paid in full. We contacted Invisalign back then, and they confirmed. Well, when i transferred my care here, it turned out I had to start from zero basically, pay again for a service i already paid. I didn’t get my last aligners and the containing ones. I would have had to pay again about the same amount i already paid for the whole service to have those. The result is that my teeth have moved again. I contacted Invisalign here in the US and I got zero care. Having my teeth straight finally, was a dream for me. I understand that moving wasn’t ideal, but first, i was promised results after 8 months, and then i was promised continuous care which i never got. I’m so upset and frustrated.

Two changes that would make this App better for users: 1) When you go to pause the timer, the default time should be 15 min. Right now, the default is 1 hr. If you eat more than 2 meals a day, and you want to be compliant (according to the App), then you should shoot for 15-30min for each meal. You’ll never be pausing for an hour! This doesn’t sound like a big deal, but for someone who eats 4 times a day, having to scroll up every time o want to pause is getting really annoying, especially since to scroll up, you have to drag your finger downward on the screen, and if you drag it down far enough, you end up lifting your finger when it’s on the “No Reminder” button. You know what happens then? It thinks you want no reminder. That’s some dumb UI, leading to some dumb UX. 2) like other users, when I first used the app’s timer, I thought I should be starting (playing) it when I took my trays out, and pausing when I put them back in. My goal is to have them out for less than 2 hours a day. However, the app wants you to do the opposite, and track how long you have them in (aiming for 22 hours a day). This is dumb for 2 reasons: 1) it forces you to do a lot of math throughout the day. You have to covert your time to military time, then count up from what’s on the timer to see the total time you’ve had your trays out. You might think, well you’ll see the timer hit 22 hours at the end of the day and know what you’re good. The problem is that the timer will hit 22 at midnight, and I’m a normal adult who is not awake then! Secondly, I’m usually trying to see if I can take my trays out for a snack before bed. That means I’m back to doing that math! 2) if you’re pausing for meals, then this App’s timer is running pretty much all day in the background on your phone. I hope you like having to charge your phone twice a day—it’s definitely a drain on battery.

When I first got it everything was really good but like 7 days after the picture function wasn’t working. It would load for about ten minutes and not do anything so I eventually just gave up on that part. Then I changed the number of days I had to wear the aligners and it has a function to change that which is great, so I put in all the new info and hit the done button. It loaded for like 20 seconds and then stopped loading so I assumed it was done, but nothing had changed. It was just the same screen were you put the information in so I pushed the back button to go to the calendar to see if it had changed there but it hadn’t. I tried several more times, logged out tried again, deleted the app, got it again, and tried again all with the same results. I even tried making a new profile but it only lets you make on profile per Invisalign ID. I eventually just deleted the app for good and am currently looking for another better app. If you would find the camera and changing info functions it would be a really nice app.

This is so dumb and useless. You have to give them your legal name, email, phone number, Invisalign ID, and create both a password and a pin or give them your biometric data in order to set up this app—so naturally, with all these requirements, I thought the app would connect to my dentist, or show me the 3D models of my teeth, or literally anything interesting and useful, using (protected) data from my dentist or from the company itself. Nope! Here’s what you get: a calendar, photo gallery where you can take pictures of your teeth week by week, a timer, a reminder to switch out your trays—all things I can already do on my phone. The only other features are like, prominently placed ads and referral offers for $50 gift cards to big box stores (so spammy and cheap!—like the app), a sparse FAQ section, and like, a motivational quote. At $5200 a pop for the aligners themselves, and the ridiculously overdesigned “welcome package,” I was definitely expecting something better from this app, like maybe an ACTUALLY “personalized experience,” not just non-features and advertisements. Better to not have an app at all, in my opinion.

I expected this app to show me my anticipated (i.e., forward-looking) progress during treatment, based on the actual digital program of aligners created by my doctor and Invisalign. Invisalign holds that data, or at least the next several trays’ worth of data (or they wouldn’t have been able to make my trays in the first place). So Invisalign could surely model the coming months with an animation. Instead, the app shows me nothing useful, and just creates a (manually created) set of date-alarms based on my telling Invisalign things they should already know, like how many days my doctor wants per tray. Then it adds in several curious breaches of privacy, such as exploiting my camera to add selfies. I already have selfies, I don’t need to share new selfies with Invisalign via an app. It wants to know my geolocation and integrate with financial data too. I literally don’t understand the point of this app. It doesn’t feel like the app developers met their MVP. If you own any sort of calendar app already, this app doesn’t add much. Having just written a $6500 check, I expected a lot more than a timer.

Pretty annoyed that I am just now seeing an email about this 10 months after starting Invisalign, why wouldn’t I have access to this the entire time?… Shouldn’t I have been able to upload some sort of pictures once a month to see my progress and see how it progresses? Super tired of ideal dental in Fort Worth Texas. They were way better when they were Milestone dental. Plus the dentist messed up my teeth with the IPR. It looks like I have a chip on one of my bottom front two teeth where it chipped off, but it wasn’t a chip. It’s a straight smooth line that he drilled during the IPR putting a straight angle on a tooth that should not have one. I now have a receding gum line that is so pronounced I have to have a $5000 gum graft, luckily I found one for that price because another place called root periodontal charges $10,000. Then my dentist wanted me to wear my trays for one week at a time but if I did that my gums would bleed excessively so I chose to wear my trays for two or three weeks each so that my teeth were comfortable and ready for the next tray.

I have been using the app since I got my first tray and it worked fine until I got to week 12. Then the app started glitching and wouldn’t let me edit the days I’m wearing my trays anymore in any type of way. I sent a report to support and received nothing back and I also left a review and got nothing back from that either. I went 4 weeks trying to just struggle with the issue, but by week 16 I had to reset my trays because of my week 16 tray was messed up so I couldn’t wear it and had to modify the schedule to 14 days for tray 17. I couldn’t edit it in any type of way to let me do this because the app hadn’t been letting me update the wear days even the past 4 weeks. The culmination of not being able to fix the schedule, now having to track it manually, and not getting any type of response from support really makes me want to leave 1 start and I have officially uninstalled the app. The only reason for the 2 stars is because at least the trays do their job in straightening my teeth.

This is useful for checking, which tray set I’m on and when I’m supposed to switch, however, the out of mouth timer is nearly useless. I unreliably get going off other times (although it certainly doesn’t some of the time) and I just have a alerts to remind me to put it back in, and when I put it back in the My Home and I often don’t remember to turn off the timer so the next time I open the app I’ve racked up many hours of out of mouth time. The one time I know, I’ve heard the alert, it uses the same chime as the default for incoming email. Not very attention grabbing inherently, and one that I’m used to ignoring. I’ve only heard it for sure once. And there are definitely times when it hasn’t sounded at all. I have a suspicion that and some miscarried attempt to keep my information private when it gets into a state where it wants me to use my pin to log back in (what happens in conveniently frequently), the app looses it’s permission to send a notification

Invisalign itself is a great product, I have minor teeth shifting and seeing the teeth return to a straight alignment is exciting. I’m a little more than halfway through the process. Now the app only has some basic functions like time how long the trays are on/off. Reminders to switch trays. However, it is a PAIN to update the calendar especially if you have a couple of trays you have to wear longer and need to change the date. It would be nice if we could see the progress as we do in the office. I’d love to show my progress with friends especially those who are interested in getting invisible braces. As for the photos, you can’t edit it so each is the same framing so you can compare progress but you came make notes. It’s easier to just use the native Apple camera and that allows notes now anyway. I would like to see tips and ability to buy additional cleaners or portable toothbrushes or tips like what to do with your dried out lips. Overall, the app is unnecessary as it really doesn’t have any uniquely useful purpose.

I just downloaded this app today so my opinion might be less useful than people who’ve been using it longer, but so far it is quite difficult to use and not at all intuitive. The way you start or stop the timer is reverse of what your brain would expect to see, and could so easily be fixed with a tiny bit of effort. There is no way to edit the time in/out for the current day, so if you make any mistake at all, there’s no way to keep track of how you’re doing THAT DAY, only to see what you did previous days. If you do choose to use the calendar to edit or see a previous day, good luck getting back to the previous screen as the “back” button does not work at all. There’s a “profile” page where you can enter information and I tried to edit something there and there’s no save button, so that’s also useless. And again that back button did not work at all. I won’t be using this app for my treatment. I’m not sure why it has such high ratings; I highly recommend TrayMinder instead.

Who is providing the feedback recommendation? I doubt that every time I submit progress photos within two minutes my doctor has a chance to review the photos. The garbage headless AI model that Invisalign is using for these is going to make my Invisalign process take 3+ years at this point, and I simply refuse to listen to the generic app generated feedback. The last three aligners all gave me the exact same message and each one of them felt perfectly fine switching to the next one without any issues or discomfort. My dentist asked me to start using the app at aligner number 26 and all of a sudden the entire progress is completely wrong and it takes up to three weeks for a single aligner because the generic AI review that looks at the photos is a pile of garbage. At this point, I refuse to be a test monkey for a poorly created app when I’ve already spent $3000 on this. If it continues like this, I’m gonna want to be seen back at the office regularly again.

This could be a much better app if they recognized that we are dealing with human beings here. I, for one, sometimes forget to turn off the timer for when the aligners are out. Rather than being able to go back and manually put in the actual times, it doesn’t reset until the following day, which completely messes up the very thing you’re trying to keep track of. Also, it is incredibly annoying to have to sign in every single time you use the app. This isn’t my bank account, for crying out loud. Leave me signed in. I was outside today, had my sunglasses on, had forgotten to stop the timer, got a reminder, couldn’t get on the app because I didn’t have my usual glasses on so the face recognition didn’t work, couldn’t remember my password so had to look it up, all just to stop a timer? I’m going to try it for one more day, but it should be way, WAY, easier to access and use.

Save your money go get braces. Do not waste your money on Invisalign. You will regret it. Trust me. I’ve had this for two years and all I keep doing is back-and-forth with the dentist who either does not know what he’s doing or the actual treatment is a scam. My bite is always off. My teeth are not straight the way I want them to be. There’s always something wrong every time I get a new trays. Something happens when I have to go back and get a new scan. Furthermore, it broke my crown and they are refusing to help cover the fees to fix it. My crown was only like four or five years old. Invisalign is way too expensive for people to be waiting this long to get their teeth fixed to trap you in order to sign up. They will tell you it will only take about a year. However, my teeth were not even that bad and it’s been two years and they still can’t even adjust my front two teeth literally I’ve been going back-and-forth for straight two years. I am on my like sixth set of trays as we speak.

This app is nice to have, I guess, but it is *extremely* dated. Seriously, who coded this? Typically dated coding like this is due to the company being cheap and hiring someone who doesn’t really know what they’re doing. The gallery is an eyesore. You should be able to have minimal editing options like cropping and rotating. And the caption section is light grey text on grey background… lol what? #Rip anyone with visual impairments relating to contrast and color blindness. The timer is also completely useless as far as I’m concerned. It’s just unnecessarily confusing. You should have a play, pause, and/or stop button separate from each other, not in one. You should also be able to modify the start time and end time whenever throughout the day since sometimes things happen and even with the reminder you get sidetracked or are involved in something else that you can’t take your attention away from (any other parents with a baby out there?), not wait until the next freakin’ day to edit your time as a whole. Each individual stretch of wear time should be logged and editable. All in all, this app is clunky, unintuitive, and completely illogical in its operation. I’m honestly surprised anyone can highly rate this. They probably don’t know any better. Please hire a GOOD UI/UX designer and update your app to 2023 standards so I don’t feel like I’m using Windows XP on my phone.

****Updated Review****I got a response from the developer telling me how I could update the time laws which was helpful but there are still other things that need to be addressed as outlined below. Thought this would be great to help me track how long I have the aligners out but the notifications don’t make any noise and even though I remember on my own to put the aligners back in I sometimes forget to go back into the app and stop the clock. So the fact that I can’t adjust the log times is frustrating and prevents me from accurately tracking my own compliance. The FAQ could also be better especially for new users who might need tips on how to get the aligners out and what to do if they break and all this other stuff that isn’t even in there. I also would like to upload my own pictures that I took through my phone’s camera app versus being forced to use the apps camera to upload selfies.

The app is slow to load and when I want a reminder it defaults to 1 hour so I always have to change it . The app does not allow me to set my own default time. For the last two days it has failed to even register my time wearing the aligners. I appreciate the app but I use it in conjunction with the timer on my phone. That way I know how much time remains of my 2 hour allotted time. I further would prefer an option of timing the “out” time instead of the “in” time. During the day I need to know how long I have had them out not the running total of how long they have been in. Also the app on my phone will not let me submit a review. It says my Invisalign ID is not valid. I could not even find a phone number to speak to a customer service representative. If the app were designed to be more user friendly with options to adjust setting to personal preferences I would consider giving a 5 star rating.

To say that I’m underwhelmed with this “app” is to say nothing. After scanning the label, you still have to input your info, register, create (and remember) password and the whole typical gamut. You know what’s in the other side of this hassle? Pretty much ads! In addition to ads, there is a timer or something to keep track of your “compliance” (don’t get me started on the term - I’m not a toddler!), and … picture gallery…. Seriously?…. And a calendar. What kind of events does invisilign expect me to schedule in their app?! Especially if it doesn’t connect with my dentist’s office. Surely they know my dentist’s info, but it’s nowhere to be found if I had a quick question! Btw, none of my questions were answered in the app. For the amount you pay (an arm and a leg!), would it kill them to make a few videos of how to *actually* use the thing, preferably without breaking your jaw and chipping all your nails?? You know, the standard videos that any respectable tool maker has available these days. How to get the aligners in (does anyone even know??), how to take them out, care instructions! There, it took me less than a minute to come up with a list of *useful* ideas. They seem implementable to me! So, to summarize, I think the creators confused a police/motivational app, with an app that has actual help: how-to’s and doctor connection. For the things they offer, I’m all set with other, better apps.

The app is really not well programmed. Often the timer starts but then when I come back it is stopped or has not started at all. I also see the opposite that I stop a timer just to come back and see it’s still running. It seems like the app is reacting slow so as you navigate it at times registers an extra tap randomly starting or stopping the timer. Today the app stopped functioning at all after I updated the OS. The timer does did not start while the reminder did, I cannot edit the falls time from yesterday day. Overall I wish I had a better option to track my time. I’d rather have less extra features like the gallery and therefore had a reliant time tracking tool. Also I see no wear my average time I wore the aligners. Anyway it’s the best there is I assume so I just continue using it and hope it either gets updated or I am done with my treatment

First, I would like to say the concept of the app is very appealing and very helpful. However, certain things should be fixed for optimal usage. When I tried to fix the settings to say aligner #2 (rather than #1) the change did not stay when I later logged on to the app. So even though I know what aligner I’m on, the app does not which could be confusing for some. I also wish there was a more selective reminder, instead of hour increments a more adaptable timer. That way I can remind myself in 15 minutes to put my aligner back in...instead of forgetting and then after an hour getting a reminder (which takes up half the time w/o aligners you’re given). Lastly (and most trivial) if we could just upload a profile picture instead of taking one on the spot that would great! Thank you for the app! Will definitely revise my review if some of these ideas are taken into account!

I didn’t make even make it 5 weeks into my Invisalign regimen until this app just refused to open. I use Face ID to open the app and it was working perfectly fine until one day it just started on the loading screen (three dots). I’ve made sure the app was updated, reinstalled, restarted my phone, I’ve tried everything. At some point this app stops opening and after scouring the internet/reddit for solutions I discovered that this has always been an issue. Dentists recommend the app, which is why it’s popular, but it looks like everyone eventually migrates to Trayminder. Which is a pity, because the interface of this app is great. If it worked, my only suggestion would be to let users add notes to previous and future calendar days. Unfortunately, I don’t recommend downloading this app if you’re wearing Invisalign for a long time because it will break down on you.

OH MY GOD THE AI IS JUST UNBEARABLE. Everytime I have to take picture, I DREAD the very moment I need to take pictures with the stupid picture bot. I’ve always given an honest score of my experience with pictures, always picking 3-4 stars, 1-2 if it’s really bad (which it had been, many times). Wanna know what’s funny? It’s never been flawless. Not once. If I can take pictures like a normal person without being interrupted 500 times by the Ai telling me to “turn left”, “stand somewhere brighter”, or “can’t detect teeth” even though they are RIGHT THERE, then I’ll give it a 5 star. Never have. There have been multiple times where I’ve straight up just given up and submitted like 3 photos because the ai is stopping me from moving on. I understand it’s meant to help out by making it so you don’t have to press a capture button yourself, but my god it’s so strict sometimes.

So far this has been so frustrating. I just started my Invisalign braces Thursday. I eagerly downloaded the app and tried to set up an account through it. I got an error a few times while doing so. Then eventually it prompted me to create a pin. Every time I do it gives me an “unable to connect with server” message. I’ve tried multiple times a day everyday. I’ve deleted and reinstalled the app and restarted my phone too. I tried using someone else’s phone and the app does the same “unable to connect with server” message after creating a pin. So I thought maybe I can sign on online via the Invisalign website on my desktop computer. Nope. The website keeps telling me my email and password are wrong (they’re not. It’s the same info I put into the app before it gets hung up on creating a pin). I hit the button to resend my password to my email and I never receive an email. I’ve checked my spam folder too. I thought maybe I could try creating another account. Nope. Says my Id is already set up to a different account 🤷🏼‍♀️. It’s like I’m stuck in limbo. Another thing is my first name Is spelled wrong. It could have been an error with the orthodontist, but it’s just really annoying that all my trays and my account have a misspelled name. So far I love the actual aligners themselves. It’s just everything else that’s killing my vibe. I’m using a different app until Invisalign fixes the “unable to connect with server” error. I saw someone else wrote a review not too long ago with the exact same problem.

I’m just getting started so I haven’t used the app enough to really get a feel for it but it seems like the timer is the only problem with it. First directions for the timer log would have been helpful. Since I had to be intuitive I (wrongly) assumed the hours count would begin when I set up the app so didn’t touch the timer until I went to remove my liners for the first time. It was only when I attempted to ‘go back on the clock’ I realized it was set up the other way, so my initial half day wasn’t logged. I tried to correct by clicking in but it still doesn’t seem to be logging correctly so now, days in it doesn’t seem like I’ll ever capture my real usage- and perhaps the reason I would even use the app. Can the log be manually adjusted? Can I delete and reinstall. Do I have to track my own usage with pen and paper like a caveman?

It’s pretty bad when a third party does an app for your product better than you do, but I’m done with this app now that I found a better one. Not only is the calendar on this app completely screwed up (it just randomly changes from Friday aligner changes to Thursdays in November), and it errors when I try to tap the “Today” circle to indicate an aligner change, but even the reminder push notifications it sends are wrong. I just got a notification that today’s the day to change to aligner #4 even though I change to aligner #5 today, which the app should know since it literally says my current aligner (as in the one I’m changing from) is “4 of 25.” How is their app this bad when they’ve been around for 20+ years? This is basic bare bones and they can’t even get it right. Guess they’re too focused on selling their products within the app instead of actually providing value to their customers.

The app doesn't allow you to adjust the time the trays were in. So if I put my trays in but am not near my phone or forget to stop the clock it keeps counting time and I can't change. Had a family function yesterday and was not on my phone. This morning when I went to start the timer it's already on for 7 hours because I didn't stop the timer last night. So now I start the day 7+hours off track with no way to fix. What's the point. Also would like to have option to not enter a pin every time I open the app. Why would a dental appointment need such high security? Edited because the developed advised me that I can go in and select the day I want to change the wear time for. However THE APP DOES NOT ALLOW YOU TO EDIT THE WEAR TIME FOR THE SAME DAY. This is the issue. I want to know how much time I’ve worn the trays for today and how much time I still have allotted.

Invisalign was decent, nothing special about it. It just reminded me when to switch my trays. My issue with it is, it lost my account. It wouldn’t let me sign in, I tried to change my password and it said the email I put in wasn’t linked to an account. Then when I said I forgot my email, it said the email I put in previously. It wouldn’t let me create a new account using that email because the email was already being used then it wouldn’t let me sign in. I lost all my info about when to switch my aligners. Not a big deal for me because I was able to figure out on my own when to switch. Still very frustrating, use a different app that doesn’t make you put in a password. Things like this happen and it’s not worth the stress. I use Trayminder and it does its job properly.

I like the app. The countdown to the next tray, scheduling appointments, and picture timeline are all great functions. I have two main issues with the app and unfortunately they are issues with the most important functions of the app. 1) The timer function is not intuitive. The app should allow the user the option of timing the amount of time the tray is in OR the amount of time the tray is out. Based on other’s comments, I’m not alone in this thinking. It’s as if there was no user testing during the app design. 2) the reminder/notification to put your tray back in does not work. There is no audible alert and there does not appear to be an option to select your own alert for the reminder. If both of the functions worked, I’d give the app 4-5 stars.

The only problem I really have with the app is that you can’t upload pictures from your photo album. I stopped using the in-app camera just because the pictures I take always turn out bad, quality-wise. It would be really helpful if you could upload pictures from your photo album to use as your progress photos. I have the same issue with taking profile pictures. I would prefer uploading my own picture from my photo album to use as my profile picture, rather than taking one on the spot. The rest of the app functions properly, and works really well in my opinion. The only thing I would change would be picture uploading. I know this will probably be lost among other reviews, but I hope you read it when you get a chance.

Overall, I think it is a great idea to be able to track everything when to change the trays and went to remember to put them back. The big problem I have with this when you take out the aligners and you set for to remind that all you get is one low beep. Unless you are right next to your phone, you do not hear it. I speak from experience. My preference would be that it would give you an option to ring until you actively have to turn it off. So that it truly is reminding you and not just suggesting to remind you. Otherwise you have to use the app and a timer at same at which point just use the timer and what’s the point of the app? I also agree that the pin is annoying and not necessary.

So immediately you get hit with a request to track you across apps. You put in your patient but then manually enter your info into the app. I didn’t see any benefits to using the app at all. There is a timer built in that allows you to track how long you have the aligner out. Big whoop. On week 4 or 5 something like that . Opened this app to see if I missed something about its purpose . Nothing new. What is the point in putting your patient id if you have to put the aligner change info in yourself. The only thing I can see that connects it to me is an individual person is the referral awards. Which is pretty much what this useless app is for I guess. Earning more customers for this company and harvesting your personal information . Everything this app does can be done from the calendar you already have on your phone .

UPDATE: The recent update is a complete fail. Cannot login due to an endless loop login, create PIN, login, create PIN. Yet you never get logged in. I love the general information provided within the app for usage and helpful tips. But the functionality is quite lacking. Either the timer is missing the ability to have a sound alert or it is impossible to figure it out. The only time the timer helps me is if I have my phone in my hand when the timer ends and the silent alert banner shows. I also see a need for the ability to edit the “non wear time” clock in real time. I constantly forget to turn off the timer when I put my aligners back in. I currently have to remember to go back in the next day to adjust my time. Lastly, I’d like to see the actual wear time in hours and minutes in addition to the bar graph.

I visited my dentist today. She had just seen the Invisalign rep. The rep left the impression that patients could scan a QR code and access their own animation if the process as teeth mouth through the weeks. That would make the app 100 times more relevant. As it is. I think the app present no value to me.

Updated my app yesterday (Aug 16) to the recent update and it has broke the timer. It still thinks I’m on yesterday. Since I’m so far into my system this really screws things up for me. Please fix immediately!!!

Despite following the instructions on the FAQ, I haven’t been able to save my new aligner settings including days of wear.

Unable to connect to server!!??

This app crashes, locks you out, forgets what state you’re at, and loses photos. The UX is horrid with no understandable user flows. For my kids I’ll be getting braces or finding another technology. Anything but Invisalign. It’s obvious, based on feedback from so many users that this corporation doesn’t care about quality or customer retention. Tell your dentist to move away from this inept business.

Never use this app it locks you out of your information and makes you sign in daily.

I loved the comparison feature but the recent update made a weird zoom-in issue. It cut off the edge of the before & after photos and couldn’t show the full picture in the screen. Please fix this!

Recent update broke the ability to edit aligner settings, no option to change amount of days to wear each set shows up. please fix this bug

Four days in, my session ended and I had to log in again and it didn’t save my wear time that I already logged for the day. How is that state that is tied to the session?

Update forced logout and all my data is gone. it wants me to set a new pin every time i log in. cannot access the part of the app to send photos for review.

It truly seems like half of the coding was uploaded since they made login a loop. Then they added a PIN code system, for what? Can’t access my account or customer support. Don’t download the app if you want less of a headache after the pain caused by the aligners as well! The app prior to the latest update was okay, was able to track my trays and see progress through my smile pictures.

I hate that I have to enter a pin every time I want to access it, if I want to record my wear time I don’t want that extra step anytime I have to start or stop the timer. Constantly logs me out, super inconvenient when imm trying to access the app quickly. For some reason it doesn’t reset the timer for non wear time sometimes, again just inconvenient. Feb 21 - logged me out, when I try to log in it keeps asking me to creat a pin, I do, it takes me to the login page again, I log in again, asks me to create a login pin again. And the cycle repeats. So frustrating. It’s a horrible app. The hate I have toward it is immense. How is it that you can barely get to function when entire treatment plans which people are paying thousands for are reliant on this?

I really liked the app but now it constantly logs me out, but now I can’t log in anymore.

Since the rush of the new update i got via email i updated the app a second update came after that one then since November 8,2025 the app keeps giving error messages not allowing me to sign in at all i called you guys no help. I emailed screenshot multiple times no one can seem to help me i actually really like the app for the calendar and progress pics and the timers to ensure i wear the aligners for prescribed time but now the app is useless since this update if were spending this much on treatment the app should at least be decent ill probably never be able to log in ever again

This app such a joke, cant even let them patient to login

Constantly having to log in to do non wear time. It keeps staying on after you thought you stopped it but no way to edit it. Useless, ended up just using the stopwatch

Can no longer login. Resetting the password doesn’t work. Also they never sent me the free case I ordered

Ive been trying to update it for the last couple minutes and it just won’t

For months this app has been useless. Slow, doesn’t actually keep track of schedule (it constantly tells me I’m on hold even though I’m faithfully sending photos and getting feedback). Super frustrating. Worked great when I first used it in august of 2024. Now - a waste of time!

Great product but this has to be the worst app I’ve ever used. It almost always never works. When it does everything is super slow.

Useless, imo. Why are there so many unwritten FAQ anwers? Lorem ipsem?? Who tf did they pay to make this app?

Can no longer sign in :/

The latest update killed the app, it works insanely slowly and messages from the doctor don't load. Why did you have to rush the update until October 30th if you have such bugs?

I was hoping my info/images from Invisalign would be part of the app so I could be excited about my progress! Nope, the app is just a glorified calendar of your invisalign change dates No value other than that. It will be deleted from my phone it is a waste of storage apace. I can use my own calendar.

With the new update all my pictures got deleted and the app is very slow and doesn’t let me put the basic information about my aligners. Its completely useless

I found login today took a very long time, and when I finally logged in, I found all me data/timing/pictures were gone. I also cannot re-submit my data, it kept saying "system error". Very disappointed this app turned useless and I have to delete you now.

App lost all of my progress photos

Sometimes when i take photos and i send them in it doesn’t send. it’s an overall good app but then i get notifications from my doctor saying please send in photos when i know i did. it’s frustrating

App does not work at all and it’s stuck on the loading screen. No sttentjon from support with multiple emails sent

Hopefully the upgrade as fixed the bug with the daily timer freezing and holding over to the next day. However, I wouldn’t know because I cannot log in. I have been trying unsuccessfully for almost an hour now. The verification code doesn’t get sent to me within the 5 minute allotment and expires before I can enter it to reset my password. It has been super annoying and incredibly frustrating the last few weeks to deal with. I hate this whole process and a malfunctioning app does not help.

This app is the weak link in the Invisalign experience. The timer, which is such a basic feature, has atrocious UX. It’s not intuitive at all, having to press on a tiny bar graph to edit wear time. When editing, it doesn’t display the existing wear time, so it’s difficult to adjust. The watch version of the app craps out and constantly gives an error that the phone isn’t in range (it is). It also doesn’t seem to have any relationship with the phone app, which makes it pretty useless if you want to continue or pause an existing timer. I’ve stopped timing breaks altogether. Customer Support doesn’t actually exist. Asked for help and 6 weeks later, still no response. I dare y’all to make this app worse LOL.

Abysmal frame rate on the home page, clincheck viewer is buggy af. It’s just their website pretending to be an “app”

It’s just too slow. Every time I tap it takes like 5 seconds to perform an action. Wasn’t like that when I started a month ago.

I’m trying to figure out how to use the timer and its operation but it makes no sense sense. There is NO explanation on how to use it. Simple but not shown what to do. And no support

When using ‘lemmie take a selfie’ mode there’s a space to add notes and comments. When you go to add a comment the cursor will show up but no keyboard.

Horrible app. No matter how I turn my head camera alignment way off unable to scan. This is a useless app. Much simpler for me to go to my dental office have somebody take a picture with camera and upload. What were you thinking when you were developing this app? Have you test on your mouth with retractor? If you did you would easily figured out what’s wrong with this app. What a waste of time!!

The app stopped working for me. I’ve completed the contact me form twice which indicates that I will be contacted in 2-3 days. It’s been almost 3 weeks with no response via phone nor email.

Total waste of time. Never seen a more useless app for a big company you could do a lot more. Deleted was not even easy to switch my tray schedule when I changed a day early. Stupid app And a on and hard password !! What a joke. Nobody is hack g this piece of ahit to see my teeth schedule. What a joke.

Love the app but it would be great if it was easier to modify the calendar/change dates around based on how long one had worn their invisalign.

I am not even sure why it have such high rating consider the AI response is garbage. Telling me to keep wearing current one extra days but the schedule notice refuses to keep current one and moved to next number. If I knew the app is this frustrating I won’t have even use Invisalign.

1) after the latest update, I no longer get notifications when I’m supposed to change trays. I’ve missed my change dates a few times now. 2) I don’t need a reminder on how to take my mouth photos every. Single. Time. Please give us a “don’t show this again” info so we can skin the mouth photo tutorial. 3) the tray it thinks you are on is consistently buggy. E.g. The calendar tells me I’m on tray number 15 - but when I go to take my photos it always says I’m one tray ahead! So, in the drop down menu asking “what trays did you just finish/what tray are you taking photos of?” it will say 16. Always 1+ my actual tray number.

App never gives a notification any more to change trays

Wore a set for longer because I was away and the app won’t let me set that I just advanced and that I don’t need to change for a week. Why bother being able to set timing and reminders if you won’t allow me to adjust to my actual timeframe? Can’t set when a new tray is in, how long I’ve been wearing them and when to advance at the same time. Super annoying!! Now I’ll be told to change in two days when I just advanced.

Slow, buggy, features don’t work well