Toptracer Range Customer Service

Toptracer Range Positive Reviews

Excellent option!This is a great outing and you can load players in the system to play a virtual game. Takes about 2.5 hours for 2 players verses the usual 4 hours. That also included warmup and practice. One large bucket of balls is $30 verses $100 for an outing. Nothing beats the real feel of golfing, but this definitely is a great substitute. I like the range feedback for consistency by club as well; I have been unable to find that in the app later..PhilipR13Version: 3.41.0

Has potential, frustrating mobile experienceThe app doesn’t have nearly as much insight when looking back at your practice sessions as you do at the range. It would be really helpful if I could see a better map of my shot breakdown than what is provided, similar to the one you see when you’re at the range. Also, my practice sessions can’t be viewed until hours after my session for some reason? This should be available as soon as I end my session. It doesn’t make sense to me that there is no web application. I should be able to login to my account and see my practice details in a web browser..ColincrVersion: 3.29.0

Useful but not ideal.My local golf dome, #BraemarGolfDome, installed #TopTracer (TT) system 3 years ago. The place was busy before but now it is jammed, understandably as seeing actual ball flight for 60 yards does add to senses and experience. That stated I only use TT to login to the system, and to look at direction of intended flight; straight, draw, and fade. As #BraemarDome uses range balls I believe the #TopTracer distances are off by 0 - 15 yards for wedges and irons and 15 - 25 yards for woods. As #TopTracer system doesn’t adjust distance readings based on the type of ball in use, I suspect all other readings (height, spin, etc.) are off too. Too bad. This, ball-type setting adjustment seems like an easy fix..San_MNVersion: 3.35.2

Interface to review data is cumbersomeHow does one “register” a club in the app? The screens at the range say it can be done, but it’s not evident in the app how to go about this. It’s an example of poor execution/integration, but it has potential. Maybe you should have a UX designer(s) flowing requirements to the engineers instead of having engineers winging it and trying their hands at design? I know it costs, but invest in your own product! This should be better than a middle school class project! I’m disgruntled my range went to this and then upped the charges. It’s fun, but poorly executed. Could be SOOOO much better…..NovcncyVersion: 3.38.1

1 ProblemThe app is so good but there is one problem that I have. The problem that I am having is that when I am playing a course and I have to chip into the circle for birdie or par I would like for it to roll out and not have it mark it at the carry distance. My score would look a lot better if you guys could change that. But all in all the app and everything else is outstanding..LilScratchiesVersion: 3.26.0

Pwasz56Finally someone has figured out how to make a driving range interactive so you can actually see what you are doing wrong and how to fix it. Forever you would always say I’m killing it on the driving range, when you get on the tee box of a fairway you can’t understand what went wrong. Now Toptracer.Chefpw56Version: 3.32.2

Really cool...export data feature needed for 5 starsThis is a GREAT app. Cameras at my range may need to be calibrated better for high loft clubs as it will occasionally miss a SW or PW. Nice for tracking. All the data is there. However, having a way to track overall development would make this a 5+ star app. Even providing a way to export raw data to a spreadsheet would be nice. Right now, I need to hand transfer everything from the app to Excel. Still a great app, but this improvement of data export would be greatly beneficial..DmathbadgerVersion: 3.8.0

Fun!But, for better information, under my stats and virtual, please list the yardage, so we can compare to the leaderboards Better if the app lists under “my stats” which courses and distances we have a position in. Lastly, the colors in the leadership boards don’t seem to match the colors on the screen..CodablueVersion: 3.43.0

Needs a senior men’s categoryWhy not have a senior category on the leaderboard! It has birth year in the profile so would be easy to accomplish. Clearly age has a negative on driving distance so why not? Come on Toptracer give us seniors our own category so we don’t have to compete against all the flatbellies!.LcwilfordVersion: 3.2.0

Please let us have 3 letters or less in our nameMy name is less than the 5 letters requirement and it’s frustrating. Also, this doesn’t allow spaces in names so I can’t put my last name without combining my first and last name together into one name. Please fix because the app has been great. Thank you..TanDaGreatVersion: 3.32.2

My personal Jarvis for my golf swingI absolutely love how I can know exactly how far and consistent (or in my case, how inconsistent) I hit with each club. Seriously, this is a game changer for my driving range effectiveness. SO worth the extra cost, which is reasonable..Byron A - AZVersion: 3.21.1

Good stuff just need to adjust dates or reset statsReally nice to have the Toptracer at my range. So helpful. The only thing would be a way to turn off or delete old sessions. As you improve you may want old data to go away so you can focus on your current form without old data skewing the numbers..Not mintyVersion: 3.7.0

Great toolThis is the greatest tool to help with my game. I’m hooked on using it. Finally I know which clubs I can hit for which distance. So far have only used My Practice session but have been able to show my coach results.Modifier1Version: 3.36.0

Download stays to ExcelIt would be great if there was a way to download the stats to XL. That’s the one enhancement that would be very useful for me. Otherwise, the technology is fantastic and the entertainment value is tremendous. This tool makes practice so much more fun..Brian of Avon CTVersion: 3.29.0

Great ExperienceTried for the first time today and loved it. Only issue is that it seems to shorten my hits by 10-20 yards from what I am used to hitting. May be me, May be the range balls, May be something else.An nydVersion: 3.35.0

AmazingThis makes range time so much better. At least a million percent better. Besides just being a blast, the practice mode averaging out your club carries is remarkably helpful..TerranSensationVersion: 3.23.0

Great toolI love working with Top Tracer! Just getting back to game after 4 years of health issues so see flight and distances of each club a real help!.Vette2005Version: 3.27.0

Fantastic experienceLove this app and game. This brings a whole new dimension to time spent at the driving range. I highly recommend it. Careful though, it’s addictive!.MonjesMediaVersion: 3.20.0

Misses too many shotsIt's super cool and helpful when it works. I drove out of my way to visit a range with TopTracer only to be disappointed that I spent most of my time messing with the app. I'm adding one more star than planned because a staffer just happened to stop at my bay and told me it's only an issue at night. They don't have any trouble during the day, but the cameras just don't pick up the ball as well at night. I suggested a sign to let folks know, and the staffer agreed. * Bonus: he just gave me an extra 30 or so balls to make up for the trouble. Nice touch!.JjddggVersion: 3.9.0

SuperbBest thing ever for my game. What’s in my bag made me realize I needed to work on 4 iron and 6 iron and driver and 3 wood carry only. Process of elimination. Playing a course is simply a Blast as well..Poppy pracefulVersion: 3.20.2

Shot HistoryUnable to delete historical data. Also, unable to view history by club. It would be cool to be able to download data from each session to a spreadsheet to chart progress. Without this, its meaningless unaccessible junk.WalzoeVersion: 1.1

Chris Cote’s SouthingtonOur league play got rained out, wife and I headed to Chris Cotes, Southington. Finally able to start dialing in distances for my wife’s shots, really enjoyed the experience, definitely coming back..NevvoachVersion: 3.7.0

Top Tracer Range SystemThis system is great for practice as you can see your actual “carry” and “total “ distances..Newtown1Version: 3.21.0

Good but not greatOverall pretty good. My only real complaint so far is virtual golf, in stats you only see date and score. No way to see the score card..Mwengel62Version: 3.33.0

Amazing tech, very limited dataAmount of shot data this app collects while you're playing: 1,000,000 stars Amount you can actually see via the app once you leave the range: 1 star.JDobVersion: 3.20.0

Like the app, but…..I really like the app, but I wish it could provide data from virtual golf rounds. I would love to see the scorecard after the round was over. Also I’d like to see spin data at the range..Great calenderVersion: 3.38.0

The BestThis was an incredible experience to use an see what speeds ,distance , average all my clubs were , this should be at every practice range world wide !.CopcrimeVersion: 3.14.0

My clubsNice experience for my first time out. Next time I’m going to work on fine tuning my clubs..New2stocksVersion: 3.33.0

Valley Golf Center (Fresno,ca.)Love the new facility. I’ve brought my grandson twice in one week , He can’t get enough of playing. Thanks.Gramps#100Version: 3.29.0

A must useEvery course needs one..MarcocarvajalVersion: 3.36.0

It’s worth itI have never rated 1 app in 10 years... but if you like golf go to one of these ranges.Asl529Version: 3.7.0

New userLove the app easy to use. Wish I could just add friends and see their stats (if shared) or challenge them from a different lane..JARGGGGGVersion: 3.16.0

Great feedbackDef love the feedback to get my yardages per club more accurate.Dreif7Version: 3.29.1

Great in bays, doesn’t work withoutCovered bays w/cameras pick up almost every shot. Process is cumbersome and bug filled if you aren’t in one of the bays. Need a better mobile offering!.JajaohdhhaiUhabhhaVersion: 3.8.0

WONT WORK!!!’New update won’t allow you to connect to the range anymore fix it!!!.ITS-CHADVersion: 3.24.2

FlawlessMy local range just installed launch monitors and this app worked flawlessly and intuitively the first time. Got a fantastic profile of all my clubs after one range session..WeerdlogicVersion: 3.40.1

Great potential but missing important optionsA Local Range installed this equipment and I’ve been out a few times to try it out. Mostly, I go to the range to try to work on skills or work out challenges that I’m experiencing. And this app has so much potential in that it offers the average consumer, the opportunity to use launch monitor data that they otherwise might not have access to. BUT , for some inexplicable reason, while you can see your individual shot data after the fact, there is no way to export it. I would love to be able to import this shot data into the Caddy app. I have on my phone for when I play rounds to help focus my distance recommendations. Searches reveal numerous users, requesting this option for the past 2+ years. This seems like doing a great job of running the marathon of designing the hardware, designing the range software, and the mobile app software only to stumble just before the finish line. To be fair to the app, it does offer opportunities of playing games while out of range that, for the frequent range user might offer an interesting change from tedious practice. However, for me, my time at the range is practice. If I’m going out for enjoyment, then that will be on the course..Paranoia!?!?Version: 3.42.2

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Toptracer Range Negative Reviews

So DisappointingThe technology is good and it’s fun to use but if you do anything outside of the “My Practice” portion of the app, you will never have any recorded information about the shots that were traced. For instance, if you play a full round of golf on a virtual course and you make a good shot, you better get your phone out and take a picture because they record nothing of the round except the date and score. They should take notes from the TrackMan courses where all of that data is available within minutes of finishing your round, and you get an ariel overview of the course, pin points of where your shot landed & shot data for every stroke. Time to step it up..Noleman82Version: 3.28.0

Crashes while opening, unusable!Was great for about a year but now after update the app won't open. Crashes while trying to open. Tried deleting & reinstalling but continued to get same result, crash & burn. No point for me to go to any of their ranges if app won't work, not for the price they charge at said ranges. Was barely worth it when I could go home with my data..MattyJames10Version: 3.31.0

Won’t workThe app loads and looks great. But it will not let me create an account. I have uninstalled and reinstalled several times but it still keeps giving me an error. I would very much like to use the app but I can’t seem to get through this barrier. Friends of mine have and use the app regularly. It’s a shame..Dheheheh sjsVersion: 3.44.10

The app doesn’t workI’ve deleted and redownloaded it multiple times and I still can’t create an account so the app is useless it just doesn’t work. Everytime it says they’re experiencing issues and to try again later and it’s been 2 weeks now of not working..TurtleInTheWindVersion: 3.44.9

Cannot log inApp locks once I input my email address. I cannot move the cursor and the keyboard does not accept any inputs after I type the URL section of the email. Seems to work on an iPhone 13 Pro, but not on my standard iPhone 13. Uninstalling/reinstalling the app doesn’t fix it..Nintendophile1818Version: 3.28.0

Freeze & crash creating loginIPhone 12 Pro, latest OS. Tried deleting and reinstalling, restarting the phone. Nothing worked. Freezes after entering email address in either the “create account” page or login page. Then shuts down..Bob in San FranciscoVersion: 3.28.0

GarbageI knew I was in for disappointment when the Home Screen had writing that was cut off and things written over each other. Couldn’t enter an email to create an account. App just freezes up. Even tried deleting and reinstalling. Worthless..JayMarkDVersion: 3.27.0

Won’t WorkI downloaded and redownloaded the app several times and still cannot create an account to log in. Everything I try to install I get an error message that their is a technical issue & it’s being worked on.Matt121789Version: 3.44.12

Won’t event let set up accountIt won’t event let me set up account, when setting up the account within the APP the keyboard covers the second password so you can’t confirm it or accept terms. Went to website to see if I could bypass APP to setup account that way, no go. I’m done..Mskity03Version: 3.19.1

Can’t useLike others it won’t even let me sign up for an account. Password creation page won’t remove keyboard once entered so that you can click the privacy policy box. And no website signup. Amazing that this would happen with an established app. I’m out..Moodring88Version: 3.19.1

Works great, when it worksI’ve visited Falconhead Golf Course now three times and have used toptracer all three times only to be disappointed. Only one of my sessions saved so two large buckets ($32) of data gone. Hopefully the kinks will be worked out soon..D BloodworthVersion: 3.2.0

Language problemI have deleted and reinstalled the app numerous times in the last month because the display suddenly appeared with Asian characters instead of the english alphabet. I have not been able get back to writing I can read..Conductor/singerVersion: 3.19.0

Privacy policyEver since the privacy policy update a couple weeks ago, the app is unusable. The continue button on the privacy policy page is off the iPhone screen and unable to scroll. Poor design. I love the app, when I can use it..Shrek5757Version: 3.42.1

Can’t get logged inIt says my email is already in use, but when I try to log in or change the password, it says user not found. It then says we can help but when I enter my email it says not found! Totally frustrated! Brian.O4t3Version: 3.18.1

Great idea but...I’d say the tracker picks up about 10% of my swings. It’s annoying when you hit a ball and look at the screen to realize it has not picked up your swing or ball. I’ve tried multiple bays and am hitting by the tee. Not sure if the hardware at the range is not properly set up or it’s the software....Jake jmg 123Version: 2.4.0

Too many updatesToo many times I get to the range where there is poor cell services and the app needs an update. Ball normalization over estimates.RJF2023Version: 3.40.1

Will not allow sign inThe newest version with privacy policy will not allow you to CONTINUE. Page bounces back disallowing use of the app on IPhone.MorksalotVersion: 3.42.1

Could be betterThe tracer tech isn’t very accurate it only picks up half the shots. With the app it doesn’t record any scorecards from games you have played and only records stats from “mypractice”. This has the potential to be a good system but there a lot of things that need to be worked out..StardancewcsVersion: 3.6.0

Doesn’t work on iPhone 12 MiniWas excited to use this app with my local range. Unfortunately, the app will not let me create an account on my iPhone 12 mini, it just freezes and then closes when trying to create account..Wobbles McGeeVersion: 3.27.0

Cannot complete sign up iphone 11ProSeems great but I can’t complete sign up with my iphone 11 pro..Vmac05Version: 3.19.1

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