One app for all of your events. Track participants on an events course map, view real-time leaderboards, receive participant progress alerts and important updates from events.
• View & share results and rankings.
• Find event landmarks with the course map.
• Track participants via GPS.
• Accept or decline tracking notifications.
• Receive push notifications for followed participants.
• Take and share event photos with all other spectators and participants using the app.
• Easily follow and stay up-to-date with Marathons, 5Ks, 10Ks and Triathlons near you.
In the Watch app, Apple’s HealthKit is used to collect heart rate and exercise data, and at the end of a run, the workout is saved to Healthkit.
Continued use of GPS running in the background can dramatically decrease battery life.
Active Experience Negative Reviews
Can’t perform basic functionsThis app is very frustrating. It asks for information, then it won’t let you type it in. If you put in correct information, it will turn up no results. As I said, frustrating..NSH78Version: 1.9.7
This App Doesn’t WorkIt’s embarrassing to me that an event as large as the LA marathon is using this app. To start, I couldn’t set up an account on the mobile app because it was prompting me to enter my birthday but the drop-down field to enter it wasn’t working. I found a workaround by signing up on my laptop instead. Then, the app description says that there is a gps tracking map where you can track a runner. This is a lie and this feature doesn’t actually exist. To most spectators, this is the single most important feature. I’ve been to large marathons (NYC marathon) and much smaller marathons (smaller cities in California) and all of them have had the ability to track a runner on the map. This app doesn’t even have the course map at all, even WITHOUT a tracking feature, which is also huge a miss. There is no reason for the LA Marathon to be using this app when better ones exist - and judging by the other reviews they’ve been using it for many years. Again, just embarrassing..Melanie G.A.Version: 1.9.7
Runner tracking doesn’t workI would rate negative stars if I could. Absolute garbage of an app. Fails at its core purpose of tracking runners. Made sure to request following a runner in the LA marathon and confirmed that the runner accepted the request. App notes that I’m “Following” the runner but their location is nowhere to be seen. Good thing we noticed the other 1 star reviews and asked dad to carry his phone with him just in case. He didn’t want to carry the extra weight we’re glad we insisted. Events should completely stop using this app and move to a competitor. The $100+ entrance fees for participants should guarantee a seemless experience for families to accurately track and cheer them on at different points in the race..Guitrsol93Version: 1.9.5
Not very usefulI have a friend in the LA marathon and I was able to track his splits, but he is an Elite Runner and I wanted to see how he matched up to the leaders of the race. His time 35 kilometers into the races was a whopping 50 seconds ahead of the “first place” runner according to the leaderboards, but my friend wasn’t showing up on the leaderboards. I tuned into the livestream to see if he really was that far ahead, but he was not anywhere near first place.
It doesn’t update all of the runners and it’s just so odd that the LA marathon decides to use their own app that barely functions compared to others..Pwnyboy14Version: 1.9.7
Absolutely uselessDownloaded this app to be able to track my husband as he ran the LA marathon. We have utilized numerous marathon apps over the years and this one had to be the worst! First off the app required that I create a profile that included my DOB which seemed to take forever to enter because you had to use an arrow to go back one month at a time. Then once you had a profile and got into the app there was really no way to track your runner. Thank goodness he had Life360 on! There was no marathon map anywhere on this application..DanielleQuintanaVersion: 1.9.7
The worst appBeen spectating marathons for some time now and this was my first year cheering on friends at the LA Marathon. Also the first time using this app. The app kept crashing. Within 30 mins of using, the app stopped working. I couldn’t track any of my friends. Disappointed that a big marathon as LA would use such subpar app. There’s various apps that exceed performance. Being able to track friends esp at multiple mile markers is what makes the experience truly special. Can’t relay at all on this app. Even now I can’t pull up results. What a joke..LizetteGonzalezVersion: 1.9.7
LA Marathon organizers should be ashamed of themselvesWhat a waste of time and an embarrassment for whoever decided to choose this platform for the LA Marathon. As the other reviews indicated, it was incredibly difficult to create an account, as the date of birth options weren’t readily available to input. After all the headache of creating an account and adding my wife so that I could track her, the app didn’t track her for a second of the race. LA Marathon organizers, you should know better than to choose this as an app. Just look at the reviews. You should be ashamed..RjaymardVersion: 1.9.7
Did not workThree of us used this app at the same time for a virtual 10k event. Mine quit tracking after 0.02 miles, but my time was still going… and I was unable to restart it. Luckily I noticed 1/2 mile in and switched to my Fitness app. My MIL’s crashed after 1 mile and was able to restart hers. But the fact that she had to run an extra mile was a pain. My husband’s luckily worked the entire time and had no issues. It was very frustrating that me and my MIL had to run longer just to make our distance for the event..Ashleyn115Version: 1.9.5
OMG - has anyone tested this?Unable to even sign up as the registration requires a birth date but the drop down to provide it doesn’t work. To confirm the password doesn’t scroll or open the keyboard hoping I would be able to perform that function so the error on the birth date would function. No such luck and to have the LA Marathon with thousands of participants and millions of observers, how embarrassing. But not surprised as the city seems to fail with everything else..MarkbvVersion: 1.9.7
Frustrated BEYONDWorst app EVER!! Tried to track my husband during the 2024 LA Marathon and it STILL has him only at the 25K and I’m already home with him 😒. This is such a frustrating app because I needed to know where he was so I could be there for him at the end. I really hope they either fix the app or move onto something better for next year! Deleting and I hope I never have to reinstall this garbage app!!!!!!! 😡.Bakin'goddessVersion: 1.9.7
La marathon trackingI really want to give this App a hundred negative stars
It required me to enter a gazillion details about myself and then required the runner to approve my tracking request
After all the drama it did not track the runner at all
In the past I have used apps which track the runner on the route map as well as gives statistics pretty accurately
This App deserves to be eliminated.SareetyVersion: 1.9.7
App tracking doesn’t workThe app tracking initially worked, when my friend was at the LA marathon start line. It then crashed and didn’t show his progress at all. Everyone else I spoke with at the race had this same problem. Even the split time tracker crashed during the race. Caused us to miss our friend and we couldn’t cheer him on along the course..Katiemac54Version: 1.9.7
Useless app - why do events use it?I don’t understand how an app like this can be chosen up by an event as large as the LA Marathon and just not work. You can’t track more than one runner at a time, and you can’t update the runners stats without searching for them again. It’s just embarrassing that this is being put out by a company as big as Active..H4mVersion: 1.9.7
Can t find my wifeScrew this app. It’s supposed to do one thing. Y’all want to take notes on a good full/half marathon app? Check out the IMT Des Moines Marathon app. Ask them for tips since y’all can’t do simple things. I couldn’t be down in Texas so we were hoping to at least I get to see her progress, time, speed, and whatever from up north. Yep. F your app.ViciviousVersion: 1.9.7
Didn’t track my distanceRan the virtual Army 10 miler and whilst it recorded my time, my distance stayed at 1.06 miles throughout. I’ve tried to sync the data but nothing happens. I liked the ease at finding my event but very annoyed I competed the race but have nothing to show for it..RokelsoVersion: 1.9.5
Do something about this appInsane that this is THE APP for long distance race tracking. Please pay for someone to clean this up. It’s impossible to sign up from a mobile device. You need to go on a computer/mobile browser and use active experience/ active passport sign up link..DisdreiVersion: 1.9.7
Terribly difficult to navigateI just want to track a runner and it is terribly difficult to navigate this app and there’s no map showing where the runner is… and if there is, then it’s really hard to find...JaneJuradoVersion: 1.9.7
Doesn’t workThis is the worst app. It worked for about 30 minutes then stopped tracking runners. Would not load or refresh. Still shows the runner at 30k and it’s the race is finished. You’d think the LA marathon would use a better app, at least one that works..DebletgonVersion: 1.9.7
The Absolute Worst of the WorstWHY WHY WHy would any company or organisation put out an app that is so horribly buggy and non functional? You see all the awful reviews - withdraw the app, redo it or shut it down whatever but WHY keep it out there and frustrate people and build negative reputation?
Inexplicably stupid..JsnovaVersion: 1.9.7
Terrible app for runner trackingIt doesn’t track you AT ALL. It didn’t even who I crossed the start or finish timing mats. What’s the point of even having it? None of my friends or family could track me. This app is a joke. Race directors shouldn’t use it for runner tracking..Vrh734Version: 1.9.7
Don’t use this to track your runnerTerrible app, terrible user interface. And does not do the main thing people download the app for which is to love track someone running a race.
I highly suggest using another way to track your runner.LAMarathonVersion: 1.9.7
Useless waste of timeDon’t bother. I was told I could track a runner progress along a route map. It never showed up. Lots of stuff I’m not interested in but not the one I am interested in. Boo. With the popularity of marathon events I’m surprised no one has developed a better app..TomwinbVersion: 1.9.5
Only works before the race!!This app needs lots of work!! Once the race started the application slowed down and results lagged way behind. My friend and I finished the race and now 90 minutes later it has a needing to complete 10K more miles..Safire 16Version: 1.9.7
Runner tracking doesn’t workI only got this app to track my friends in a marathon. But there doesn’t seem to be any way to actually track people. You can only see the leaderboard after a race is done..YonkdaddyVersion: 1.9.7
LA Marathon could do betterQuite possibly the worst app I’ve ever used, doesn’t even perform the one function you’d expect it to - following a runner’s progress in a race. LA marathon should be embarrassed to have ‘partnered’ with something this low quality.MYGL3BVersion: 1.9.7
Worst race app everAwful awful awful. I’m having better luck tracking using Life360. This miserable excuse of an app clearly can’t keep up with the traffic. LA needs to talk with the SF Marathon organizers and switch the app they use. Superior on all marks. This app is a joke..JillinTXVersion: 1.9.7
Can’t even sign upTo create an account you need to provide your date of birth. The app doesn’t allow you to type it in so you can’t even get past the first page..Ferris SummerVersion: 1.9.7
Stopped tracking…The amount of times that I had to reset this app was insane. I am tracking 3 runners and when they got to the 35k mark the app just stopped updating. Such a disappointment..Kris Ti MacVersion: 1.9.7
Years later the app still doesn’t work!Worthless! If you want to track your loved one use Apple Air Tags instead because this app remains useless..NikkiSixx31Version: 1.9.7
Can’t track my wifeThe most basic function of this app is to track a runner, I could’t do that! This app doesn’t deserve a single start..JCaicedoVersion: 1.9.7
Waste of TimeDon’t download it. It doesn’t even do it’s purpose of tracking runners. I couldn’t even request tracking and have it work..Braeden JansenVersion: 1.9.7
TerribleThought it would be fun to track my friends the day of the LA marathon and couldn’t because they needed to get permission… they are racing.. huh? Why is this so difficult.Vanessa luvs StassiVersion: 1.9.7
Where’s the virtual buttonI was to join w race this weekend virtually - was given instructions to join virtually - but the app did not have the feature needed.Bama19106Version: 1.9.5
This App is the worse for tracking!!So difficult to find runners. Kilometers is universal, but the LA Marathon has its markers in miles!! ASICS needs a better app if they’re going to continue sponsoring the LA Marathon! The app is crap!!.Kayshop412Version: 1.9.7
DreadfulAs with everything active does, this app is dreadful. The only thing they seem to be good at is adding fees to already excessively high entry fees for crappy service. So it’s par for the course for active..Thunder923Version: 1.9.7
Birthdate issue - can’t sign up!I’m so confused by this app, and based on the reviews not much has changed? You can’t enter your birthday to finish sign up. So crazy!!.G. RavyVersion: 1.9.7
FrustratingTried to join
Filled out most info
Asked for birthdate but only wanted a “Scan text” and not allow you to put your birthdate manually
Read the reviews and can see that many are not happy. De-installing this app
Like some of the other reviews would give it a negative review
Needs to be removed from App Store.GzughVersion: 1.9.7
This app is garbageThis app is a total waste of time. the UI is useless and i hope races stop using this as the only means to track runners. this is seriously deplorable.Andrew from los angelesVersion: 1.9.7
GarbageRequired to enter DOB to make a profile but you can’t actually do that. Then it doesn’t actually track runner . Useless.SLDubsVersion: 1.9.7
Can’t make an accountIt won’t let me set up a password. I’ve tried different passwords and it won’t let me confirm the password..Crazycatlady7Version: 1.9.7
2022 LA MarathonThis is the worst app ever it will not allow me to track my partner. We participate in the rock ‘n roll marathon and their runner tracking system moves with ease unfortunately this one does not..2022 RunnerVersion: 1.9.7
This App is awful!Halfway through the LA Marathon I could not get updated results for several runners. App kept looping. Figure this out folks, it’s not that hard!.MollybanditroxanneVersion: 1.9.7
Should be a zeroRunning clubs do not use this app. They completely screwed up the LA marathon I’m disgusted and angry at the event for choosing such a crappy product. Apple u should delist it from the App Store.Me2023andbeyondVersion: 1.9.7
DisappointingSurprised that major races use such a buggy app! Hope it performs better in the future..Jrl458Version: 1.9.7
Runner Tracker stopped workingTrying to follow a couple of friends in he Philadelphia Love Run. Initially the tracker worked fine. Now it won’t open.MprooksVersion: 1.9.7
Attempting UserThis app is the worst app I have ever downloaded on my phone . My son has participated in many marathons and this has to take the cake for the most useless tracking app I have ever seen …., and to think this LA Marathon is from the tech mecca of America ?! You gotta be kidding !.ShtasapVersion: 1.9.7
Did not work for meWe thought we could follow an LA marathon runner using this app. Did not work at all..MommaanddadVersion: 1.9.7
Useless AppMy event was listed but that was all. No course map. Wasn’t able to access any of my “digital package “. A total waste of time! Good thing the Tough Mudder Team sent everything by email. Now I’m wondering if any of the pictures will be retrievable as nothing else in the app worked at all!.DacRvtVersion: 1.8.2
App sucksDoesn’t do at all what it says it is supposed to do. My event wasn’t listed and when you go to course map you get a picture of the globe with small blue dot where your location is..Gandalf252002Version: 1.8.2
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