With the StudentResources mobile app, college students that have either enrolled in the Student Healthcare Plan through their college or online at www.uhcsr.com can access their ID card image, explore care options, search for a Provider and view claims.
**This app is only accessible if you are enrolled in a StudentResources health plan. If you’ve enrolled in a UnitedHealthcare plan through your employer, please search for the Health4Me app.
Features:
• Create My Account – Create your online account directly from your smartphone.
• ID Cards – View your ID card, fax or email your ID card directly to your provider or save a copy to your device for quick access later. Covered dependents are also included.
• Provider Search – Search for In-Network participating Healthcare or Mental Health providers; quickly call the office or facility and view their location on a map.
• Find My Claims – View claims received within the past 120 days for both the primary insured and covered dependents.
• Care Options – Review the care options available to you, based on your policy benefits; easily reach out and get the support you need.
• Customer Service – Easy access to email or call Customer Service
UHC Student Resources Negative Reviews
UselessIt’s actually surprising that a major company has an app this terrible. You have so few features, and you’d be better off in EVERY sense of just logging into a browser than ever using this app. I don’t even know what it’s supposed to be for.
It just goes to show that United Healthcare really doesn’t care about their student plans. Because I honestly think this app is worse than many solo-developed apps on the App Store..Caleb18🤔Version: 5.7
Borderline Unusable AppThis app is so far behind its competitors. Switching from BCBS’s Sydney Health app, it was quick and intuitive. UHCSR’s app froze up several times during the sign up process, and is hard to navigate even once you’re through. Cannot recommend this app but there is no better alternative. Please do better UHC, you make a ton in profits annually the least you could do is make healthcare more accessible to people..Ronny927Version: 5.7
Cannot login anymoreAfter latest update cannot login, when logging in, it opened a pop up and you can authenticate and it sends the text and everything but then after you click confirm it hangs on a window “you are being authenticated” and it never goes away. If you click done at the bottom it just redirects to login again.Random reflexVersion: 5.9
Can’t even loginI’ve tried to install it both on iPhone and iPad and the login doesn’t work on both platforms. Just wanted to mention that, according to Section 16 of the Certificate of Coverage, United Healthcare states that the user will be able to use this app to access their ID cards, find claims, etc.
I guess they’re stating the false and we’re paying for a service that we don’t get.Lorenzot94Version: 5.9
TerribleThis app is absolutely terrible. Everything is slow and nothing works. The same problem as the website. Whoever designed this app and the website needs to be fired. If almost every review is one star and everyone says it is bad, then that means it is very bad..Gef522Version: 5.2
Wish it would save loginApp is fine. Mostly does what we need but despite clicking the “remember me” button I have to renter my login every single time. This has happened on both my wife and my phone, and through two devices each.DAnbagVersion: 5.7.2
The App and Website Do Not Work!Have tried for months to access the app and website to get my insurance card information and they do not work. They both just refresh for hours after logging in.Pandabelle123Version: 5.9
Login BrokenWhen logging in, it redirects you to a page saying that your login is being authenticated. It will remain like this indefinitely. If you hit done, it brings you back to the login screen and attempting to log in again repeats the process..CharithwijVersion: 5.9
UselessThe app doesn’t even let me open my insurance card. That’s the ONLY thing I need this app to do, but it’s designed so you must select your card from a drop down, which you can’t see. Maybe they’ll fix this soon, but right now, this app is basically useless..MegowheeVersion: 5.2
WorthlessCan’t login. This app is actually worthless. Waiting for the dev to reply contact our dev. Which is honestly hilarious when you think about it. You’re customer support is horrible. Don’t bother downloading because it’s useless..Notname543Version: 5.5
This app needs a total redoIt is very bad and it is basically useless, I think it needs a new total update… Also they can add the ability to add your insurance card into the Apple wallet which will make things way easier..Moataz T.Version: 5.7
Can’t See ID CardThe app just stopped working. You can’t see your IF card which is basically the only reason to have this app. You also can’t see your benefits. So what’s the point of this app? Someone needs to fix this ASAP!.Laila NoureldinVersion: 5.3.3
Can’t even loginThe only review I see is that a member wasn’t able to access their card through the app, but it won’t even let me sign in. Will this ever be updated?.Wyatt YurkovichVersion: 5.5
Literally Does Not WorkRunning it on a fully updated iPhone 12 and it literally doesn’t work. Won’t go past a never ending load screen on trying to log in. What’s the point of an app that doesn’t open?.HowaboutIjustdonthaveanicknameVersion: 5.4
UselessThis app does not have any features on it at all. Like zero. You cannot see your ID card, find providers, view insurance info, NOTHING. Do not download this app..Jules23137Version: 5.5
Need id card in my iPhone walletThis app does allow you to view your digital id, which is a pdf file. But it's 2021 now! We need to add it to our iPhone Wallet!.哈利波越Version: 5.5
UselessThe care finder doesn't work, the app has zero functionality. Anything you'd need to do must be done in a browser.LizaestroVersion: 5.9
Cannot see insurance cardThe most important feature is unavailable. Huge disappointment..DrPearl3Version: 5.4
Shuts downIt glitches!!
You have to redo everything again for registering or signing in!.Honestly..!Version: 5.9
Stop scamming students with broken appFix it so I can look up which doctors I can go.FreshnewyorkerVersion: 5.7.2
Useless for claims.You cannot view claim status. Or EOBs. Or claim letters. All you can do is check accumulators and view your ID card..LineOfCoelacanthVersion: 5.7
Does not workI can’t even login to my account! What I suppose to say more?.PsnpsnpsnVersion: 5.5
Terrible appNot helpful at all and hard to use it if you need it..JPPDLMVersion: 5.7.2
TerribleJust want to see the people who designed this garbage.SAM21550141Version: 5.5
AwfulYou can’t open any of your explanation of benefits. It just glitches out..SurnameahhhVersion: 5.2
Utter DisasterWon't even let me log in. Not really sure what the point is..Homo_morphismVersion: 5.5
Can’t view insurance cardWhy have an insurance app that doesn’t display insurance card?.FrankCTompkinsVersion: 5.5
Outdated appWorst app and service ever.AlmurdifVersion: 5.9
Worthless!It's stupid that I have to login to see my healthcare ID card, the one thing I want this app for. The authentication is Hellish!
I was on the phone with a nurse who needed my card info. I said ok, opened the app, HAD TO LOGIN. Failed over and over because I couldn't remember my password and had to HANG UP ON THE NURSE so she could get back to work with a promise I'd call her back. I reset my password, then found out that UHC sends a new password in the clear by email (bad security!). Then logged in but had to reset my password before I could continue, only to find out the password I had entered before was correct (because of the stupid "can't be the same as your previous password") but didn't work because who knows why? When I entered a new password I got "old password doesn't match our records." BS. It's the one you just sent me. Tried again with the same result, then gave up. Nurse called me back and said she got my info by jumping through a few hoops - she got it faster than I could!
I will never use this app again..Mike FarcasinVersion: 1.0
Terrible App From A Terrible CorporarionI was invited to download this app to access my ID card. It's frustrating enough to have to reapply for the student insurance twice a year and wait for weeks to get a legit ID card sent, now throughly UHC's new "go green" policy I can either print my ID card on regular, flimsy paper or use this poor excuse for an app. It barely has any options and keeps taking time to load then kicking me back to the last page. I'd also like to know why there's a "go green" effort yet any coverage appeals must be printed out and mailed to corporate headquarters. Oh yeah, that means there's no electronic paper trail and they can ignore appeal. Another corporation looking out first, foremost, and only for their bottom line and not the well being of their paying customers..Kalich7Version: 3.1.1
Why so terrible?This app is awful. I would give zero stars if I could. Always crashing when trying to log in to find some health support. And if you are lucky enough to open it, good luck finding a member covered by your student insurance. Map take forever to load and surprisingly, there isn’t an easy search platform for specific info - you need to scroll down the whole thing if you want an X-ray clinic, for example!! It’s a joke the way they treat health insurance for students. Starting with the app..Please fix the output!Version: 5.0
At doctor's office app won't workToday I am at the doctor's office and it will not let me sign into the app. I tried over 50 times (not exaggerating). It wouldn't load or even say that I had put in the wrong password, or that there was an error. Hours later it still will not let me in. I used the app a week ago to request a physical card and had issues logging on (it took a few tries of me typing in the exact same password). Not like today though..Lou.whoVersion: 3.1.1
This app gave me liver cancer!I never write reviews, but... I cannot stress enough how useless this app is. It freezes with the simplest tasks. Dont't put any hopes on this app because you will be disappointed. I am so angry at how useless this app is. The company hasn't changed anything in the past couple of years judging from the continuous terrible ratings it keeps receiving. Save time and use their clunky almost-obsolete website. At least they sorta works..PigBro69Version: 5.0
Don’t use this at all costsThis app is absolute trash. It takes 30 seconds to process any button you click on, crashes every 5 seconds..... literally making it impossible to set up or even use your insurance information to get care. My 14 year old cousin built an app with an entire front & back end that runs 100x better than this. What an absolute joke. Wish I could give this ZERO stars.Voodoo vinigerVersion: 5.0
Provider Search has no resultsThe reason I looked for this app is to make in-network provider search. However, the search is not like whats on the webpage, in the app you would have to choose the specialty (e.g. urgent care non-hosp) then YOU HAVE TO log in either a doctor or facility name! Haha if i had known either a facility or doctor name I WOULDN'T need to do the search!
I hope this can be resolved to create a better provider search on the go..Michelle1000888Version: 3.1.1
Evil and nonfunctionalI have successfully used this app twice. I have TRIED to use this app about 30 times and not been able to log in- no problem logging in from the browser. I kept thinking I was forgetting my password. Nope. It's an app that will literally make you question your own sanity. Insurance is bad enough. Get computer access and log in that way instead..EthereomVersion: 3.1.1
Terrible and slowThis app takes forever to login and forever to access even the home page. Every single time I tap the home page I am greeted by a wait nearing a full minute. Even if I am trying to return to the home page after viewing One other page! It’s so awful! I’m so frustrated!.Jl3390Version: 5.0
Login does not workWhen trying to log on to your account through the app, an error pops up saying “your browser doesn’t support this type of page” or something. This happens on any type of phone, doesn’t matter. There’s no usefulness in an app that doesn’t work to begin with..Alana102938Version: 5.0
App designed by a 5th graderApp constantly crashes. App will not log in or save any information for a login. App will literally deny you a request to login in even when you enter all the information correctly..Bucky62738Version: 5.0
Technical issuesAppreciate the easy access to my ID, but it does no good helping me finding providers. Always says "your search returned no results". I always have to sign in from a browser to find doctors. So complicated!!.Rawan00Version: 3.1.1
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United HealthCare Services, Inc.
