UHC Student Resources Customer Service

Great app for viewing and sending my insurance card and being able to view in network providers around me by just selecting a specialty! Very easy to use!

UHC patient portal application effectively provides information through a simplistic graphic user interface.

Makes it easier to keep track of my claims. Thank you.

My my you guys made the owner of the app rate his own app 5 star. It's not easy to create an app anyway. That's the reason am rating it 5 star. 👍🏾

The 4.6 star rating is an absolute crock. Those are thousands of fake reviews. This app is borderline useless. You’re better off signing in on Safari or another browser because this app is so slow and unresponsive. I can’t even sign in. I click sign in and nothing happens. My inputs aren’t registering at all. What a disgrace.

I’ve never had parental approval set up on my phone and was completely locked out of my account at 3 am in the ER. i spent over an hour in chat support the next day only for them to say its a device issue. thanks united healthcare! this is clearly a known issue that they do not seem to be taking steps to fix. just log in on browser and save yourself the headaches. it is beyond infantilizing to be told i need approval to access my own health insurance information

After the recent app update, I dismissed the age verification prompt accidentally. The app now shows access not approved and won’t prompt again. I cannot sign in or clear the access restriction.

Have tried multiple times to login, every time it fails

Dismissed the age verification and now the app won’t allow me to access my account. I have deleted and redownloaded and it’s still showing the same issue.

Says I am not old enough to access my account what a terrible app

I’m unable to login to the app as it says I (well past 18) need my guardians permission? What kind of university of phoenix online engineer made this thing?

I was invited to download this app to access my ID card. It's frustrating enough to have to reapply for the student insurance twice a year and wait for weeks to get a legit ID card sent, now throughly UHC's new "go green" policy I can either print my ID card on regular, flimsy paper or use this poor excuse for an app. It barely has any options and keeps taking time to load then kicking me back to the last page. I'd also like to know why there's a "go green" effort yet any coverage appeals must be printed out and mailed to corporate headquarters. Oh yeah, that means there's no electronic paper trail and they can ignore appeal. Another corporation looking out first, foremost, and only for their bottom line and not the well being of their paying customers.

Not only is the app painfully slow and sluggish but it only has a tiny fraction of the options and functionalities of the website. Appart from viewing claims and making limited modifications to your profile and information, you can’t do anything else like viewing or downloading insurance card, viewing your benefits, care options, coverage or messages between UHCSR and you, etc… This makes it pretty much useless for any other purpose than taking a look at claims.

The app straight up doesn’t work. It’s slow and visually looks like it’s just a wrapper for a web browser. I was not able to log on the five times I tried (and I checked and could successfully log on using the website). It just doesn’t work - which is frustrating in an era where you often need to access and send a digital copy of your insurance information, or need to look up a claim while on the phone.

I barely use it since I am a SACM student, but I really rely on it when providing ID cards to provided health care companies. It's so annoying how this app works. Every time I try to sign in, I end up in the main page. It used to be like this over the last year. Now it's getting worse, I can't even SIGN IN.!!!! I don't know what is going on with the company or their management, staff, technical support..etc. But it really needs to be fixed ASAP!!! Thank you

This app is awful. I would give zero stars if I could. Always crashing when trying to log in to find some health support. And if you are lucky enough to open it, good luck finding a member covered by your student insurance. Map take forever to load and surprisingly, there isn’t an easy search platform for specific info - you need to scroll down the whole thing if you want an X-ray clinic, for example!! It’s a joke the way they treat health insurance for students. Starting with the app.

It is an extremely rare occasion for this app to work properly. Do NOT rely on it for access to your health insurance card or any other important document/information. Outside of the first day I downloaded this app and registered my information, I have been unable to access my account as the “Sign In” button is seemingly just there to give the illusion that you can actually sign into the app but in actuality is completely non functional.

Today I am at the doctor's office and it will not let me sign into the app. I tried over 50 times (not exaggerating). It wouldn't load or even say that I had put in the wrong password, or that there was an error. Hours later it still will not let me in. I used the app a week ago to request a physical card and had issues logging on (it took a few tries of me typing in the exact same password). Not like today though.

If I navigate away while still waiting to be signed in, which takes oddly long amount of time, it resets and I have to restart the lot in process. Then after I wait, staring at the screen with a spinning wheel, I then cannot even look up if I’m covered by specific medical health providers . The option no longer exists in the app for some odd reason. I can only look up mental health providers.

It’s actually surprising that a major company has an app this terrible. You have so few features, and you’d be better off in EVERY sense of just logging into a browser than ever using this app. I don’t even know what it’s supposed to be for. It just goes to show that United Healthcare really doesn’t care about their student plans. Because I honestly think this app is worse than many solo-developed apps on the App Store.

This app is so far behind its competitors. Switching from BCBS’s Sydney Health app, it was quick and intuitive. UHCSR’s app froze up several times during the sign up process, and is hard to navigate even once you’re through. Cannot recommend this app but there is no better alternative. Please do better UHC, you make a ton in profits annually the least you could do is make healthcare more accessible to people.

After latest update cannot login, when logging in, it opened a pop up and you can authenticate and it sends the text and everything but then after you click confirm it hangs on a window “you are being authenticated” and it never goes away. If you click done at the bottom it just redirects to login again

I’ve tried to install it both on iPhone and iPad and the login doesn’t work on both platforms. Just wanted to mention that, according to Section 16 of the Certificate of Coverage, United Healthcare states that the user will be able to use this app to access their ID cards, find claims, etc. I guess they’re stating the false and we’re paying for a service that we don’t get

I never write reviews, but... I cannot stress enough how useless this app is. It freezes with the simplest tasks. Dont't put any hopes on this app because you will be disappointed. I am so angry at how useless this app is. The company hasn't changed anything in the past couple of years judging from the continuous terrible ratings it keeps receiving. Save time and use their clunky almost-obsolete website. At least they sorta works.

This app is absolute trash. It takes 30 seconds to process any button you click on, crashes every 5 seconds..... literally making it impossible to set up or even use your insurance information to get care. My 14 year old cousin built an app with an entire front & back end that runs 100x better than this. What an absolute joke. Wish I could give this ZERO stars

The reason I looked for this app is to make in-network provider search. However, the search is not like whats on the webpage, in the app you would have to choose the specialty (e.g. urgent care non-hosp) then YOU HAVE TO log in either a doctor or facility name! Haha if i had known either a facility or doctor name I WOULDN'T need to do the search! I hope this can be resolved to create a better provider search on the go.

This app needs some serious updating. It’s slow, has lots of error messages, and doesn’t work at all the majority of the time. also, the sign in button doesn’t work, so you have to click “register” and then click sign-in in the top right corner and even that hardly ever works. I have yet to have a positive experience using it.

No idea how it got above 4.6 stars overall. Everything takes way too long, even with strong internet. The "Find A Provider" option isn't even available on the app. What was the point of making this app? Deleting until it's updated.

I have successfully used this app twice. I have TRIED to use this app about 30 times and not been able to log in- no problem logging in from the browser. I kept thinking I was forgetting my password. Nope. It's an app that will literally make you question your own sanity. Insurance is bad enough. Get computer access and log in that way instead.

Won't let me sign in using the sign in button, so I'm forced to use the register button and basically backdoor sign in. Features "aren't available yet" and it won't show me where I can actually go for healthcare other than the student center. It would be great if this app actually helped me in some way.

This app is effectively a pass through to accessing resources on United’s webpages, but the browser modal used is terribly fragile. I can’t swap apps to for example input my password from my password manager without the login page resetting. So even the act of logging in, which must be done every time, is nigh impossible.

This app is absolutely terrible. Everything is slow and nothing works. The same problem as the website. Whoever designed this app and the website needs to be fired. If almost every review is one star and everyone says it is bad, then that means it is very bad.

App is fine. Mostly does what we need but despite clicking the “remember me” button I have to renter my login every single time. This has happened on both my wife and my phone, and through two devices each

This app takes forever to login and forever to access even the home page. Every single time I tap the home page I am greeted by a wait nearing a full minute. Even if I am trying to return to the home page after viewing One other page! It’s so awful! I’m so frustrated!

When trying to log on to your account through the app, an error pops up saying “your browser doesn’t support this type of page” or something. This happens on any type of phone, doesn’t matter. There’s no usefulness in an app that doesn’t work to begin with.

When I open the app, it freezes on the login screen. I’ve tried updating the app and nothing works. Although, even when the app is functioning, it isn’t much use. It’s slow and has so many issues.

Have tried for months to access the app and website to get my insurance card information and they do not work. They both just refresh for hours after logging in

It took me 20 mins trying to register for my account. The app would not allow me to leave the screen to get my text password and then made me start over all over again!

I think we should have an option to add the Insurance Id card to apple wallet. Please check it if possible.

When logging in, it redirects you to a page saying that your login is being authenticated. It will remain like this indefinitely. If you hit done, it brings you back to the login screen and attempting to log in again repeats the process.

Perhaps it's because I have one of the few iPhone minis and the screen size is an issue, but the buttons in this app don't respond where they should, and the login/registration page disappears when accessing stored passwords.

Cant login when needed. The app user interface. I though big company like UhC could at least make a better responding application. This application feels like it is made in 2002 and not a version in 2024. Tbh of the worst application I have used so far. UHC Website is so better.

The app doesn’t even let me open my insurance card. That’s the ONLY thing I need this app to do, but it’s designed so you must select your card from a drop down, which you can’t see. Maybe they’ll fix this soon, but right now, this app is basically useless.

Can’t login. This app is actually worthless. Waiting for the dev to reply contact our dev. Which is honestly hilarious when you think about it. You’re customer support is horrible. Don’t bother downloading because it’s useless.

App is great when it works. More often than not it crashes or freezes. Need major improvement.

Worthless, useless. most of the time logs me out if i switch apps at all or look at another app. I can’t find a DR that’s covered because the feature isn’t available and i can’t see my claims at all. Why even have this app?

It is very bad and it is basically useless, I think it needs a new total update… Also they can add the ability to add your insurance card into the Apple wallet which will make things way easier.

The app just stopped working. You can’t see your IF card which is basically the only reason to have this app. You also can’t see your benefits. So what’s the point of this app? Someone needs to fix this ASAP!

This app is functionally useless. Can’t even log in to my account with all the bugs. Maybe if UHC devoted more of its resources to offering a fair and streamlined customer experience, instead of ripping us off, their CEO would still be alive!

Have to put password every time to log in. No options to see claims and anything on app compared to website. Just feels like a representative of website which does nothing.