UHC Global Customer Service

Easy to use

I have not been able to get past the splash screen. As soon as I hit the “login” button , app starts an infinite loading loop. I am reading comments and feedback reporting exactly the same issue. Most of these comments are from previous years. How is it possible that technical support have not fixed those yet? My employer have recently changed the expat medical insurance provider to UHC. When asked for a feedback, I will definitely let them know that UHC tools and resources seem unfit the purpose of medical assistance for expats.

I’ve been able to submit claims through the app before, but always with multiple attempts because of some error after hitting the submit button. The error wipes out everything, and forces you to start over. Recently, I’ve tried to submit the same claim over several days, never getting a successful submission. The website provided a workable option—successful on the first attempt. Maybe the app has its uses, but submitting claims doesn’t appear to be one of them.

App does not work. Cannot find care, cannot view claims or even the card… Sign in process doesn’t work with Face ID. I even submitted their little survey and followed up with a screen grab describing the problems in detail and the want me to call and explain it to them. I’ve already put more time into helping them than I should have. I don’t have time to call to fix their issues!

Once I click on the app icon, the app just keeps loading, it doesn't allow me to login. The cursor just keeps spinning. This started to happen about a month ago, before that it was working fine. Deleted the app a couple times and reinstalled but problem persists. I am using Iphone 7 which is supposed to be compatible.

This app is bad. After numerous tries, I’m able to log in, but everything after that seems to be broken. Unable to find care with the selected country. Unable to download Card ID (keep spinning forever). I don't even know who allowed this app to be released?!

You can’t log in, at least not from the UAE. It never gets past the login page. What is the point of a global app that you can’t log into from outside the US? (This is assuming you are able to log in domestically.)

Worst app I have ever used. Has my ID card but cant select my name to submit a claim. My wife is there but not me. Can no longer search for providers or access health resources. I have an ID card in my walket so what use is this app?

App doesn’t work, site barely works. UHC, do better. This is ridiculous. It feels like these are intentional barriers to entry so that UHC has to shell out less money. Insane! So glad to be done with UHC and the nightmares they uphold.

I was excited to have a UHC app with the potential to make claims more simply. Sadly, I can’t even login. When I enter credentials, it just goes back to the home screen.

I doesn't find doctors, clinics etc... poor made. Expect trouble from the log in to every single search. Miss info in the claims page as well.

Cannot get into the app. Won’t recognize my finger print. Won’t take my password. Says I’m not authorized to enter. Either fix the app or hire decent IT/tech people.

You can’t view claims in this app. It says to try back later. It’s not helpful if you can’t look at claims.

This app used to be pretty good. It’s broken now and the most useful part is gone

This may be the worst app I’ve ever used, especially for a major company. It is inconsistent, unpredictable, glitchy, and almost entirely unusable.

After submitting multiple times, your claim disappears only to reappear in duplicate and un-cancellable days later. AWFUL!

Can’t even log in with autofill. Doesn’t provide filter for quicker search.

Unable to login

That it is laughable. From logging in to submitting a claim you will pull out any remaining hair.

What a mess of an app! Useless. Error code ‘400’ on Every login attempt. Been a member of UHC long before this app was created! After many failed login attempts with valid UHC credentials, error code ‘400’ displayed - meaning I am not a UHC member. Customer service number …yep, so many menus to go through it finally disconnected my line; so, no joy! Used someone else’s login on a desktop computer to get around this app. So, after the many failed episodes, the app was deleted. Now I’m guessing the error code would be correct after another login attemp by me??? Eh?

When I access the text code, the screen goes back to original point and wants to send a new code. Same thing happens with phone verification

Won’t allow me to log in. Have to resort to using a web browser.