Track orders in progress, resolve issues, access Support, keep track of your business performance, and get real-time notifications on DoorDash.
TRACK LIVE ORDERS
Manage in-progress orders and see your Dasher's status, location, and arrival time. Mark an item out of stock or cancel an order if you’re having trouble fulfilling it. Call your customer or Dasher if there are any order issues, and chat with or call DoorDash Support anytime.
MANAGE STORE AVAILABILITY AND HOURS
Update store hours, closures, and more. Plus, easily switch to view any of your other stores on DoorDash.
GET DAILY BUSINESS DATA
View daily, weekly, and monthly performance recaps and get insights into your top-performing menu items on DoorDash.
USE WITH THE ORDER MANAGER TABLET APP or POS
The Business Manager app complements your existing order protocol. If you’d like to receive, confirm, and manage orders please continue to use your Order Manager tablet app, point-of-sale (POS), email, or fax protocols.
Learn more about the various ways you can receive and manage orders here: https://help.doordash.com/merchants/s/article/What-order-protocol-should-I-choose-Tablet-email-or-fax?language=en_US
ABOUT DOORDASH
DoorDash is a technology company that connects consumers with their favorite local and national businesses in more than 4,000 cities across the United States, Canada, Japan, and Australia.
Founded in 2013, DoorDash enables local businesses to address consumers’ expectations of ease and immediacy and thrive in today’s convenience economy. By building the last-mile logistics infrastructure for local commerce, DoorDash is bringing communities closer, one doorstep at a time.
Get your business on DoorDash at get.doordash.com
DoorDash - Business Manager Negative Reviews
Too Many Issues to Mention HereDoorDash needs to build focus groups with merchants if it wants to do this app thing right. Rarely anyone at DD reaches out to us on this. Calling customer support always leads to case number which is generally a dead end road.
We are a multi location grocery store on the app but cannot make changes on the menu thru the app (price changes or out of stocks). There should also be notifications thru the manager app when orders come in. Both of these features should be part of the app.
Because we are a store-pick model, we should be allowed to eliminate out of stock items in orders and recommend substitutes in such cases. We cannot do this now and must rely on calls to customer support that are generally cumbersome..Jrc6820Version: 1.14.0
Worst Company for businessesDoorDash is high commision based yet they don’t have right setup to support businesses. No control on customers refunds in-spite of write order. Upon such refunds DoorDash still takes the commission on full price. 14 days limit to manually stay in their app/online to lope a track if customer asked for refund is so annoying. They are secretly charging a lot from business without having a mechanism to update to look into the refunds requests. And the they boast about policies in place and can’t help businesses to dispute such refunds. Their app and whole company is very screwed to steal lot of hard earned efforts and money from businesses. Looking forward to have more food delivery apps that are robust and keep businesses happy as well..FixDDcompanyVersion: 1.13.1
Shady setupI rarely give reviews for apps almost never do. This app use to work great. Now? Its like doordash tries to hide when customers request refund. You use to be able to see it easily now you have to manually go through every single order and scroll all the way down to see if their was a refund processed. Very shady in my opinion. Also they should make it easier for merchants to see how many times someone has asked for a refund the same way you can see how many orders a customer has placed with you and allow a BAN option for customers that are lying about their orders consistently. Still alot of other things wrong with this app its almost like it was done on purpose..AwesomehkfVersion: 1.19.0
DoorDash is a scam. TerribleThe restaurant should not partner with DoorDash. Their service is terrible, and they never solve any issues. They just tell you to wait and say someone will contact you, but no one ever does. I previously partnered with DoorDash and listed my restaurant on their website. Every time my customers tried to find my restaurant, they couldn't find it. DoorDash’s system would always recommend nearby restaurants with the same name as mine to my customers. I’ve reported this issue to them multiple times, but they just kept telling me to wait, and nothing ever got resolved. Don’t partner with them. they're just scammers." Their customer service is just for show and never solves any problems.".GamerGodPro335Version: 1.19.0
You dont get paid for your restaurant!Hi all, doordash has not paid for my restaurant since last year September, like 6 months, I put my personal account first, coz I didn't have my business account yet, after a month I opened business account and tried to update my bank information, but the stuff was too rude , especially AYANNA!!!! She thinks she is a CEO of doordash and never been helpful! Ignored all the documents i sent, and requested more and more information to just update my bank information, i sent her all my id and ean number as well and she didn't help! I didn't expect that experience with doordash, what a shame! I will never use doordash again and I don't suggest to anyone to use the doordash merchant!!!.Siro3737!Version: 1.14.0
Very unprofessionalCalled 5 times every day and every time the put me on hold and they leave me for 45 minutes and so and I call again and tell them about it the day we gone put you on hold for one moment and the hang up on me and I asked for manager they didn’t want to transfer to manager and no one could help to increase the store visibility more then 1/2 mile from the store to the customers and no one could help with it definitely not working with them anymore
Don’t recommend it if you want to run professional business.GhraibiVersion: 1.18.0
The Merchant Manager Stopped Working!!As of today the app is not working!! It is showing that our store is closed when it is actually open! It is showing no current or historical sales information. However on the tablet it indicates we are open and have fulfilled orders! This needs to be fixed asap as I have no way of monitoring sales and orders when I’m away from the store..Charmayn101Version: 1.13.1
Needs improvementIt’s a shame there is not notifications for orders direct in the app, the app very often is not working good showing the orders or either online, there is not way to update the order to mark as ready or delay. It Is not made for iPad. Consider the high rate that you charge. Would be great if you could fix those details..Analiz SVersion: 1.18.0
Most of the time there’s something went wrongAwful, never had an app like this. Most of the time there’s something wrong and couldn’t open the app. Even though sometimes I successfully opened it, I could only see today and yesterday’s sales, the history sales and other functions NEVER worked, NEVER!!! Not Even Once!.琅之Version: 1.16.0
False AdvertisingI got this app for my small business seeing how it advertises “real-time DoorDash notifications” but I have not gotten one notification about any orders I’ve received. The only way I have any knowledge about an incoming order is through the email associated with the account. Not to mention it is constantly glitching..Chelsey VerdeVersion: 1.19.0
Useless allThis latest update does not let me see the order from the customer, it has happened more than 3 times that I have to wait for the dasher to get here so I can ask them what is the order, cuz of course I don't want to miss the sale. That is pretty much the purpose of the app, and I cant use it..Palatino Food TruckVersion: 1.19.0
Waste of timeCustomer service doesn’t speak English. The app doesn’t alarm if there’s an order if any other app is open so you don’t know when you have an order and this whole company does nothing but cause stress.GiantsnurseVersion: 1.14.0
Worse customer service for merchantsWorse customer service. I would like to request restaurant owners to stay away from DoorDash. DoorDash have stopped our payouts since last month and no one at DoorDash supports is available to resolve issue..Mani_s_inghVersion: 1.13.1
Unable to open appThe app was working. Then it stops and I am unable to open the app. Pretty much a blank screen, asking for credentials. Almost if it is in developer mode..Review your ownVersion: 1.19.0
Can’t open the appThis is a very bad app I can’t open it in my phone it keeps loading and loading but doesn’t open and I can’t watch the activity in my restaurant, I contacted DoorDash support but with no response from them.Al s hot chickenVersion: 1.16.0
UnreliableProbably only works when not needed. Maybe they should hire fewer pesky sales people and hire more developers to provide a good product to their merchants. I’d value an app that works over the several calls a week to ‘help’ me with marketing..MXtreme04Version: 1.14.0
Can’t Even LoginTried downloading this and logging in. Got the error message to login with another login, clicked the link to take me back so I can re-enter my login info, and it won’t get me off that error page..JMezzyVersion: 1.16.0
Worst customer service EVERI just signed up with DoorDash as a merchant and I’ve been trying to get activated for MONTH NOW!
I really hope that the higher ups see this and do something about it. This is ridiculous DoorDash. Merchant Portal is the worst platform ever too.Adam Khalil 19Version: 1.13.1
App not working. Not clicking jackNot able to clock anything on screen unless I reinstall the app then it works and leave it and come back and doesn’t work anymore..VahleryVersion: 1.18.0
So many issuesApp is constantly freezing and never works. So hard to manage our DoorDash when the software were provided to work with is terrible!.Andrew MourerVersion: 1.18.0
Stopped working“This login doesn't have access to the business manager app, click here to login with a different account to access the business manager app”.Em-ersVersion: 1.13.1
Where this app come fromI was looking for an app on my phone and this app appeared as if I had downloaded it to my phone. I have never downloaded it or had a reason to have it. What a bunch of crap!!.Susie HornockVersion: 1.13.1
3rd class app and supportThey need to get out of software business if they cannot solve simple cache issue which is preventing me from login in the app for weeks now..R_RanaVersion: 1.16.0
AverageIt’s an ok app, but it wouldn’t let me do anything.Ui(huVersion: 1.14.0
The new update is terribleGo back to previous version. No need to have “active” and “scheduled” in separate tabs. It was fine the way it was. This is an absolute downgrade.Dervo1472Version: 1.16.0
Worst customer service ever if I could give a 0 stars I wouldI wouldn’t recommend to anyone the level of stress and incompetence that happens with this service for restaurants owners is insanity..Jmaker1Version: 1.12.0
UpdateUpdate doesn’t do anything but make things more confusing, less helpful, and more time consuming..Padrino5983Version: 1.16.0
Cannot see order in the appAfter update the app, we cannot see any order from the app, it is really horrible..Wuming556Version: 1.15.0
Worst appStopped working since yesterday. Cannot see my orders anymore. When they charge so much in commission it is a basic common sense to provide good service. Worst app !!.AbhinavAlaReddyVersion: 1.16.0
Doesn’t workThis is what I get, I delete, install… many times and still get this message
{"message":"Please provide user credentials"}.TinititiVersion: 1.18.0
BrokenNew update broke the app, making it completely useless. I can no longer access my orders.LinabbellVersion: 1.16.0
One more thing to hate about DoorDashWon’t let me dispute
Can’t log in to the website says I don’t have an account.
Anything associated with DoorDash is garbage..LlllllsheuusgbsnskksVersion: 1.19.0
GarbageThis app is complete garbage doesn’t work 99% of the time and door dash clearly doesn’t monitor or update the app. I’d give it a 0 stars if I could!.BruhockeyfanVersion: 1.12.0
OwnerSomehow our funds have been diverted to a bocus account for a while let’s see DOORDASH
will solve the problem , and pay us what we are owned.VannasilyVersion: 1.17.0
FrozenUnresponsive. Had to delete and reinstall but it’s still the same.ChuckkkyVersion: 1.18.0
BrokenCurrently glitched out and bricked; unusable. Also why does this not support all the features of the tablet?.DhdieokebddVersion: 1.16.0
Never workWork for a while, now it can’t even loading..Sr63Version: 1.13.1
FrozenOn day 2 of the app being completely frozen.Becky89274Version: 1.18.0
App never worksI can not load it on my personal device..Lunch on usVersion: 1.16.0
Horrible appCan’t Launch this app always. Never see useless developer like that..Visions.cnVersion: 1.13.1
App just loads and dosnt stopThe app is horrible and dosnt even let me
Log in. It just keeps loading and dosnt stop..MikemiggsVersion: 1.13.1
Doesn’t work well on iOS!Poor tech support, the app doesn’t work!.E689Version: 1.12.0
TrashHow can a company this big have such a terrible merchant app? There is no excuse for this app being this bad.FletchwordVersion: 1.14.0
Does not work on iosIt does not work on iOS devices.Hakantetik1Version: 1.19.0
This is the worse app everCan't even use it. Who made this app?.CyoofoyyccycVersion: 1.19.0
Doordash does not provide support for this app.They officially claim the app is not supported on Apple device. Why do you have it in Apple store???.Restaurant BakeryVersion: 1.13.1
What a joke?The app doesn't even work most of the time. It crashes, loading forever. Why do they even have it on the App Store?.JekshsksVersion: 1.16.0
GarbageTotally garbage app.Dr hathiVersion: 1.14.0
Ipad versionNot work on ipad.HoronpokeVersion: 1.1.1
Poor supportPoor support, no explanation of anything when problems, no support.MuckkoVersion: 1.8.0
App not workingI delete my app and reinstalled it still doesn’t work.
It is not loading up. Please fix this.Sammy ParwaniVersion: 1.8.0
Issue with manager appPlease hire someone intelligent to patch backend database point to same database which online portal do
. I can able to login to portal online but not from this app
Confusing.AakuPatel1995Version: 1.8.0
Can’t log inTired refresh/ app not working. Please fix this asap.Siir JVersion: 1.6.1
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