DoorDash - Business Manager Customer Service

DoorDash - Business Manager Positive Reviews

Effective platform!I have never seen a platform that is as effective as DoorDash. They do an excellent job in the front and back office. More than just deliveries, they are a platform that provides help, strategies and solutions for business growth..Tita AdryVersion: 1.19.0

Needs Update for Visual Identification (Color Matching)As a restaurant using DoorDash, I’d like to suggest a very important improvement to prevent confusion and losses: the app needs a clear visual distinction (color matching) between customers and dashers (drivers). We’ve had several situations where a customer shows up in person to pick up their order, showing their app as proof. Then, a few minutes later, the assigned dasher arrives, also showing their app, expecting to pick up the same order. Since both interfaces look nearly identical, it’s hard to immediately know whether we’re handing the food to the customer or the dasher. My suggestion: give the dasher app a completely different color scheme than the customer app (for example, blue background for dashers and white or red for customers). This would let us instantly identify who is picking up the order and prevent confusion, fraud, or duplicate pickups. This small design improvement could make a big difference in the day-to-day operations of restaurants and enhance the experience for both customers and dashers. #2 Improve Handling of Scheduled Orders to Avoid Kitchen Confusion There’s an issue with scheduled orders that creates confusion in the kitchen. When a scheduled order arrives, I have to accept it—but as soon as I do, the ticket is sent immediately to the kitchen printer, just like any regular ASAP order. The problem is that my kitchen staff is often busy, and they don’t always realize it’s a scheduled order. So they start preparing it right away, even if the pickup time is still far away. My suggestion: When a scheduled order comes in, we should receive a notification or visual alert, but the ticket should not print in the kitchen right away. Instead, the system should wait until the correct prep time (which we’ve already defined in the app—in my case, 20 minutes before pickup) before sending the order to the kitchen printer. This simple change would reduce confusion, avoid wasted food, and improve order timing, especially during busy hours..Kno_0Version: 1.22.0

Pretty GreatPretty easy to use and has almost all the functionality you need. That said you can kind of tell the new florist addition wasn’t fully fleshed out. I am really hoping soon we can have form fields for buyers that allow them to add a personal message to their recipient. I would also like to see a set up question asking your average wait time for deliveries as floral deliveries are much different than food..RachellianeVersion: 1.23.0

No notificationsSeems to be a glitch that makes it so we do not receive notifications when an order comes through despite all settings being turned on and “allowed”, app is updated and all Apple devices are all new . Would love this fixed so I can stop having dashers come in for orders and not have them ready because there are not notifications on any of the devices we have the app on..Renee.terryVersion: 1.29.0

App is mediocre at bestOften the app doesn’t like to load correctly and reloads in the middle of trying to respond to a review or reporting a dasher. Makes it so that you can’t use either function properly and sometimes you can’t use them at all. Love being able to edit menu items and see sales from anywhere just wish it all loaded better..Mandapanda1995Version: 1.25.0

Could be betterIt’s a really nice out that works pretty well except for i try to rate a Dasher or block a Dasher my app crashes every time doesn’t matter how many devices I’ve downloaded on doesn’t matter how many times I delete the app and I re-download it nothing helps it doesn’t allow you to rate a Dasher or block a Dasher.Financial fraudVersion: 1.25.0

Menu and Store hoursDoesn’t update on the first try. Have to do twice when updating the availability of items on the menu. Also sometimes the store hours would show closed when it should be open. But it shows open then viewing via browser.MidansVersion: 1.20.0

Menu button disappearedMenu button on app randomly disappeared. Tried to delete app and redownload still the same..JahdbfhfnfnfVersion: 1.23.0

Making it harder to use Web versionIt’s almost as if many things can be achieved through the app.. Really like it..Obi55Version: 1.21.0

Store managerWhen using the app to update inventory while walking around the store (retail), it goes back to the top with each update rather than taking you back to the same spot. Very annoying when you are near the end of the category..Dasher foreverVersion: 1.27.0

Fast and easyBest option for growth your business, they made easy process and you going live immediately, thanks guys!.Miguelini77Version: 1.25.0

Good but not greatI love the app, it’s just a few features that the one application has that the new one needs! Like being able to change location in the app and adding or changing store open times! If y’all had that I would give a 5star review.Vc-elVersion: 1.20.0

Clean and EasyVery easy to navigate through. I use it primarily to view orders and always use it to reach out to Customer Service. Very clean layout!.Pearls - A real gemVersion: 1.28.0

NewSo far it’s been very helpful to sales. Only issue is when your month is over and you pay commission. That’s something you have to figure out how to make it balance out..Accidental babiesVersion: 1.21.0

Love the appDoes everything that can be done using laptop. Save the hassle of opening up a computer.Muhammad23ElahiVersion: 1.22.0

Basic w issuesWhen I am running my bar offsite, this app is ok but doesn’t update changes quickly. Ex: The store shows that it’s open on this app vs showing closed on DoorDash website/Toast. Updated food takes forever to publish in main site..Hammerlock'dVersion: 1.20.0

MerchantWe need to be able to mark orders as complete/delivered on our own when using flexible fulfillment. Sometimes the app doesn’t mark the order delivered for an hour after the customer received and by then they canceled it to have the meal for free..Masie777Version: 1.22.0

ExcellentI am really bad with technology nevertheless this new app allows me easily to manage everything about my store, I was surprised myself👏👏👏.Aranda el GrandeVersion: 1.20.0

MerchantWe’ve seen improvements, quickly..Kkilla1990Version: 1.20.0

Good AppIt's a great app, one thing to improve would be the reports. Other than that it's a great app.Rob.P707Version: 1.29.0

Great jobThanks to DoorDash, Dashers and Customers.Little NaijaVersion: 1.19.0

AlexGreat.DylandevrimVersion: 1.19.0

Google login stopped workingAs of yesterday I was logged out automatically and I cannot login again using my Google account. I’m locked out..OceandigitalVersion: 1.1.4

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DoorDash - Business Manager Negative Reviews

Does not work for floristI am extremely frustrated with how DoorDash manages both its service and order handling. While the platform advertises to florists and small businesses, the app is clearly not designed to support our specific needs. It doesn’t properly communicate with its own systems, and the lack of coordination is constant. On several occasions, I’ve received an order, and even before I accept it, a Dasher is already en route. I’ve scheduled later pickup times, only to have drivers show up far earlier than requested. Every time I try to use the “on-demand” driver option, it takes 20+ minutes just to get someone in customer service who understands what I’m asking. Most recently, on Mother’s Day weekend—a critical time for florists—I clearly noted that one order wouldn’t be ready for 40 minutes. Despite this, a Dasher was sent immediately. I called multiple times to confirm the prep time and a substitution, but no one seemed to grasp how floral preparation works. To make matters worse, my store was wrongfully suspended because a driver went to the wrong address or assumed I was closed, even though I was very much open. This experience has made it clear: DoorDash is not equipped to support florists. The app lacks proper timing, flexibility, and knowledgeable customer service. I’m requesting that my store be reinstated immediately and that these ongoing issues be seriously addressed..Pay button not workingVersion: 1.23.0

New Update ProblemsThe new update to the DoorDash Manager app is a massive step backwards. Live orders don’t show up, you can’t mark items as sold out, you can’t update orders in real time, and the Campaigns tab is completely gone. Instead, they replaced all the useful stuff with a bunch of data dashboards that nobody needs on a daily basis. Totally not user-friendly. The only thing that still works well is replying to customer reviews — everything else is broken or missing. I even tried running campaigns through the web browser, and guess what? Same story — none of those tabs exist there either. DoorDash needs to seriously reconsider whoever approved this update. Removing campaigns and breaking core operational features doesn’t just hurt restaurants — it hurts DoorDash’s own revenue. Most restaurant owners don’t have 10 minutes to sit on hold with support every time they need to make a simple menu change or update an order. We’re running a business, not waiting in a customer service queue. Fix this. Bring back the features that actually matter. This update has made daily operations significantly harder for no good reason.​​​​​​​​​​​​​​​​.KunalkheevaVersion: 1.29.0

Too Many Issues to Mention HereDoorDash needs to build focus groups with merchants if it wants to do this app thing right. Rarely anyone at DD reaches out to us on this. Calling customer support always leads to case number which is generally a dead end road. We are a multi location grocery store on the app but cannot make changes on the menu thru the app (price changes or out of stocks). There should also be notifications thru the manager app when orders come in. Both of these features should be part of the app. Because we are a store-pick model, we should be allowed to eliminate out of stock items in orders and recommend substitutes in such cases. We cannot do this now and must rely on calls to customer support that are generally cumbersome..Jrc6820Version: 1.14.0

Disappointing Support and Lack of ResultsAs a small business owner, I had high hopes for DoorDash as a platform to help grow my reach. Unfortunately, my experience as a merchant has been disappointing. Despite DoorDash taking a significant 30% cut of sales, the support offered to merchants has been minimal at best. I expected more—especially given the cost. In my case, I haven’t seen much success on the platform, and it feels like there’s little assistance or resources to help small businesses thrive. New users, proceed with caution. This may work for some, but don’t expect hands-on support or strong results unless you already have a well-established presence. I genuinely hope DoorDash improves its approach to supporting the small businesses that help power its platform..Vera Lynn pink FloydVersion: 1.22.0

Extremely disappointedI am extremely disappointed with the onboarding process for DoorDash as a merchant. Despite explicitly stating during registration that I did not need their tablet, one was sent to me without my request. After spending significant time with customer support to initiate a return, I was shocked to receive another notification that a second tablet was being shipped—again, without my consent. This gives the impression that the platform is pushing additional services that were not requested. I’ve already spent unnecessary time resolving this issue before even starting to work with them. If you are considering joining DoorDash as a merchant, be prepared for potential unexpected issues like these. I hope the company reconsiders its policies and starts respecting user preferences..Gera ExtravaganzaVersion: 1.20.0

Complete malfunctionI downloaded the app to my personal phone to see if the issue our store was having was the app, or store tablet. It is the app. Our store franchise is expected by DoorDash to be able to use the portal to do basically anything so we don’t have to call. Block or review a dasher, un-assign order, etc. This has not been our experience for well over a few months now. Whenever we try to un-assign an order we are bounced back, it doesn’t go through. Same for any other functionality we should be able to preform. It doesn’t work in the app, and it doesn’t work in the website. It is an absolute shame that we are given a tool to make things easier and not even be able to use it. Do better DoorDash..EliseTinuvielVersion: 1.27.0

Worst Company for businessesDoorDash is high commision based yet they don’t have right setup to support businesses. No control on customers refunds in-spite of write order. Upon such refunds DoorDash still takes the commission on full price. 14 days limit to manually stay in their app/online to lope a track if customer asked for refund is so annoying. They are secretly charging a lot from business without having a mechanism to update to look into the refunds requests. And the they boast about policies in place and can’t help businesses to dispute such refunds. Their app and whole company is very screwed to steal lot of hard earned efforts and money from businesses. Looking forward to have more food delivery apps that are robust and keep businesses happy as well..FixDDcompanyVersion: 1.13.1

Missing Key Mobile Features for Managing OrdersI’m still waiting on a response regarding an issue I previously raised. I need to be able to view and manage my DoorDash orders from my phone, but currently I can’t see new incoming orders, confirm them, or access order details. With Grubhub, I receive email notifications and can log into their portal from my phone to manage everything in real time. DoorDash doesn’t offer the same level of access, which makes it really difficult to handle orders while on the go. Can someone please assist with this? If there’s a specific app or mobile portal I should be using, I’d appreciate some guidance..Mobile Order Access IssueVersion: 1.25.0

Shady setupI rarely give reviews for apps almost never do. This app use to work great. Now? Its like doordash tries to hide when customers request refund. You use to be able to see it easily now you have to manually go through every single order and scroll all the way down to see if their was a refund processed. Very shady in my opinion. Also they should make it easier for merchants to see how many times someone has asked for a refund the same way you can see how many orders a customer has placed with you and allow a BAN option for customers that are lying about their orders consistently. Still alot of other things wrong with this app its almost like it was done on purpose..AwesomehkfVersion: 1.19.0

You dont get paid for your restaurant!Hi all, doordash has not paid for my restaurant since last year September, like 6 months, I put my personal account first, coz I didn't have my business account yet, after a month I opened business account and tried to update my bank information, but the stuff was too rude , especially AYANNA!!!! She thinks she is a CEO of doordash and never been helpful! Ignored all the documents i sent, and requested more and more information to just update my bank information, i sent her all my id and ean number as well and she didn't help! I didn't expect that experience with doordash, what a shame! I will never use doordash again and I don't suggest to anyone to use the doordash merchant!!!.Siro3737!Version: 1.14.0

DoorDash is a scam. TerribleThe restaurant should not partner with DoorDash. Their service is terrible, and they never solve any issues. They just tell you to wait and say someone will contact you, but no one ever does. I previously partnered with DoorDash and listed my restaurant on their website. Every time my customers tried to find my restaurant, they couldn't find it. DoorDash’s system would always recommend nearby restaurants with the same name as mine to my customers. I’ve reported this issue to them multiple times, but they just kept telling me to wait, and nothing ever got resolved. Don’t partner with them. they're just scammers." Their customer service is just for show and never solves any problems.".GamerGodPro335Version: 1.19.0

DoorDash the worseI've tried to integrate my restaurant with DoorDash and I've been waiting ONE YEAR I don't know why. They asked me for my menu, I sent it, I provided them with everything they have asked me for. I have been calling customer service and every time they tell me that everything looks good but that they will "escalate" the case and give me a date where my restaurant will be registered on the DoorDash platform and it is a lie, nothing happens, and so I have been fighting for ONE YEAR and so far nothing. A representative just told me that for some reason my restaurant is blocked, that she doesn’t understand why. Lack of professionalism and very irresponsible.Honestly ***Version: 1.20.0

Pilot Rewards program added without concentTerrible way to hide a loyalty pilot program , can even notice with the monthly statement, because they added with the promotions but la eles as “ merchant fees” sneaky DoorDash. When I realized this was happening I called, emailed, talked to people who said they couldn’t cancel or remove the program because they were not authorized, my accounts manager never responds I get emails from her saying I’m out of the office for an emergency, really can someone else contact me, I keep calling and they keep hanging up on me 13,000$$ have been taken from deposits , no one has been able to help since January 2025 ,.Alberto79hmtVersion: 1.21.0

Very unprofessionalCalled 5 times every day and every time the put me on hold and they leave me for 45 minutes and so and I call again and tell them about it the day we gone put you on hold for one moment and the hang up on me and I asked for manager they didn’t want to transfer to manager and no one could help to increase the store visibility more then 1/2 mile from the store to the customers and no one could help with it definitely not working with them anymore Don’t recommend it if you want to run professional business.GhraibiVersion: 1.18.0

Do Not Work with DoorDashWe own a small restaurant, and have been working with DoorDash for years and we trusted them. Recently, we found out DoorDash hasn’t paid us from Sep 2024 till Mar 2025, we have been trying to contact them over a month, no solutions, no feedback, cancelled vital meeting without notice, every time called them, same answer, they will send to supervisor, that’s it!!! They are not as good as used to be! Always hard to find them to solve the problem. Also, we had been hacked account once because DoorDash!.Dont wastemoneyVersion: 1.23.0

DoorDash doesn’t recognize accountCannot log into my merchant account anymore. Was able to log in a couple of weeks ago but now their system says my account does not exist. This seems strange as I fulfilled several DoorDash orders everyday and get daily summaries. I would like to understand how my marketing dollars are performing but DoorDash won’t let me login. Going to move my additional marketing dollars to another delivery service that will let me track my marketing performance..IgotscrewedbyOSMVersion: 1.20.0

The Merchant Manager Stopped Working!!As of today the app is not working!! It is showing that our store is closed when it is actually open! It is showing no current or historical sales information. However on the tablet it indicates we are open and have fulfilled orders! This needs to be fixed asap as I have no way of monitoring sales and orders when I’m away from the store..Charmayn101Version: 1.13.1

IOS mobile appWhen I try to rate the Dasher it after you choose the topic it resets/refreshes the screen. It allowing me to complete notes and submit. Been doing this for about 1 month since I downloaded it originally. Works fine on computer browser but I am mainly mobile and don’t always have access to computer browser..NootsThaiKitchenVersion: 1.21.0

Needs improvementIt’s a shame there is not notifications for orders direct in the app, the app very often is not working good showing the orders or either online, there is not way to update the order to mark as ready or delay. It Is not made for iPad. Consider the high rate that you charge. Would be great if you could fix those details..Analiz SVersion: 1.18.0

Horrible for businessI’ve had over 5 payment discrepancies with them not paying out what I am owed! Not to mention having to wait over a week sometimes more for a payout for the hard work and labor you put in weeks ago is insane and does not help the business thrive. I have to wait for payments for MY PRODUCT sold and can’t recover in time. Yet you get penalized for not staying open.BEASTY565Version: 1.23.0

DoorDashDoorDash’s customer support is horrible with everything all the time, was on hold to cancel an order for nearly 15 minutes , DoorDash tells me to use this app to cancel an order next time but every single time I try to use the app the cancel option DOES NOT WORK. It never works , it’s faulty, they don’t let you even speak before hanging up to talk about this issue. This app , is not recommended..OgreniumVersion: 1.20.0

Too many GlitchesApp do not perform to expectations every time there is a issue what is the point of having menu update when it don’t update from app . Can’t confirm order can’t change item . I thought uber eats was worst but DoorDash surpassed in being worst delivery app for merchant , to go with that the dump people behind phone don’t know how to solve any issue or bugs ...Imran mohaVersion: 1.23.0

Most of the time there’s something went wrongAwful, never had an app like this. Most of the time there’s something wrong and couldn’t open the app. Even though sometimes I successfully opened it, I could only see today and yesterday’s sales, the history sales and other functions NEVER worked, NEVER!!! Not Even Once!.琅之Version: 1.16.0

DisfunctionalI found the app to be very disfunctional and difficult to use. It may get better if I get used to it, but there are basic things like copying numbers that simply don't work Doordash as a company is terrible. Their merchant support is barely existent and their stuff barely functions.WeaversMarketVersion: 1.29.0

Manager2 weeks already! The tablet not working! We still not received new device! The funny thing is. The account manager want to talk to me about how to improve our business! We even can’t accept the customer order, no matter how many new ideas she has, it won’t help my business at all!.Yue YYVersion: 1.20.0

False AdvertisingI got this app for my small business seeing how it advertises “real-time DoorDash notifications” but I have not gotten one notification about any orders I’ve received. The only way I have any knowledge about an incoming order is through the email associated with the account. Not to mention it is constantly glitching..Chelsey VerdeVersion: 1.19.0

Not loadingI need to be able to access the DoorDash manager app for my restaurant I manage. This is ridiculous why it will not load no matter how many times I log in and log out. Needs to be fixed as fast as possible! Friday 15 - still not working been over a week now, kind of ridiculous We are running out of things that we need to be able to turn off on DoorDash, you all are not taking this seriously enough Friday 23 - why is it still not fixed, get on it DoorDash I need accesses!! You’re messing up everything!!!!!.Lilmiss.AVersion: 1.29.0

Useless allThis latest update does not let me see the order from the customer, it has happened more than 3 times that I have to wait for the dasher to get here so I can ask them what is the order, cuz of course I don't want to miss the sale. That is pretty much the purpose of the app, and I cant use it..Palatino Food TruckVersion: 1.19.0

Crash Very Often - Many Feature Not WorkSometimes can’t log onto the account, sometimes the app just show a blank screen. The order edit and prep time adjust are not working..Reviewer HankVersion: 1.20.0

Can’t block dashersEven after the update you can’t block dashers in the app. When you go to type the reason why it just goes blank. This needs fixed immediately.CdahlkampVersion: 1.25.0

What a joke?The app doesn't even work most of the time. It crashes, loading forever. Why do they even have it on the App Store?.JekshsksVersion: 1.16.0

Doordash does not provide support for this app.They officially claim the app is not supported on Apple device. Why do you have it in Apple store???.Anonymous users alwaysVersion: 1.13.1

GarbageTotally garbage app.Dr hathiVersion: 1.14.0

Ipad versionNot work on ipad.HoronpokeVersion: 1.1.1

Poor supportPoor support, no explanation of anything when problems, no support.MuckkoVersion: 1.8.0

App not workingI delete my app and reinstalled it still doesn’t work. It is not loading up. Please fix this.Sammy ParwaniVersion: 1.8.0

Issue with manager appPlease hire someone intelligent to patch backend database point to same database which online portal do . I can able to login to portal online but not from this app Confusing.Chec5555Version: 1.8.0

Can’t log inTired refresh/ app not working. Please fix this asap.Siir JVersion: 1.6.1

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