Track orders in progress, resolve issues, access Support, keep track of your business performance, and get real-time notifications on DoorDash.
TRACK LIVE ORDERS
Manage in-progress orders and see your Dasher's status, location, and arrival time. Mark an item out of stock or cancel an order if you’re having trouble fulfilling it. Call your customer or Dasher if there are any order issues, and chat with or call DoorDash Support anytime.
MANAGE STORE AVAILABILITY AND HOURS
Update store hours, closures, and more. Plus, easily switch to view any of your other stores on DoorDash.
GET DAILY BUSINESS DATA
View daily, weekly, and monthly performance recaps and get insights into your top-performing menu items on DoorDash.
USE WITH THE ORDER MANAGER TABLET APP or POS
The Business Manager app complements your existing order protocol. If you’d like to receive, confirm, and manage orders please continue to use your Order Manager tablet app, point-of-sale (POS), email, or fax protocols.
Learn more about the various ways you can receive and manage orders here: https://help.doordash.com/merchants/s/article/What-order-protocol-should-I-choose-Tablet-email-or-fax?language=en_US
ABOUT DOORDASH
DoorDash is a technology company that connects consumers with their favorite local and national businesses in more than 4,000 cities across the United States, Canada, Japan, and Australia.
Founded in 2013, DoorDash enables local businesses to address consumers’ expectations of ease and immediacy and thrive in today’s convenience economy. By building the last-mile logistics infrastructure for local commerce, DoorDash is bringing communities closer, one doorstep at a time.
Get your business on DoorDash at get.doordash.com
DoorDash - Business Manager Negative Reviews
Too Many Issues to Mention HereDoorDash needs to build focus groups with merchants if it wants to do this app thing right. Rarely anyone at DD reaches out to us on this. Calling customer support always leads to case number which is generally a dead end road.
We are a multi location grocery store on the app but cannot make changes on the menu thru the app (price changes or out of stocks). There should also be notifications thru the manager app when orders come in. Both of these features should be part of the app.
Because we are a store-pick model, we should be allowed to eliminate out of stock items in orders and recommend substitutes in such cases. We cannot do this now and must rely on calls to customer support that are generally cumbersome..Jrc6820Version: 1.14.0
The Merchant Manager Stopped Working!!As of today the app is not working!! It is showing that our store is closed when it is actually open! It is showing no current or historical sales information. However on the tablet it indicates we are open and have fulfilled orders! This needs to be fixed asap as I have no way of monitoring sales and orders when I’m away from the store..Charmayn101Version: 1.13.1
Worst Company for businessesDoorDash is high commision based yet they don’t have right setup to support businesses. No control on customers refunds in-spite of write order. Upon such refunds DoorDash still takes the commission on full price. 14 days limit to manually stay in their app/online to lope a track if customer asked for refund is so annoying. They are secretly charging a lot from business without having a mechanism to update to look into the refunds requests. And the they boast about policies in place and can’t help businesses to dispute such refunds. Their app and whole company is very screwed to steal lot of hard earned efforts and money from businesses. Looking forward to have more food delivery apps that are robust and keep businesses happy as well..FixDDcompanyVersion: 1.13.1
You dont get paid for your restaurant!Hi all, doordash has not paid for my restaurant since last year September, like 6 months, I put my personal account first, coz I didn't have my business account yet, after a month I opened business account and tried to update my bank information, but the stuff was too rude , especially AYANNA!!!! She thinks she is a CEO of doordash and never been helpful! Ignored all the documents i sent, and requested more and more information to just update my bank information, i sent her all my id and ean number as well and she didn't help! I didn't expect that experience with doordash, what a shame! I will never use doordash again and I don't suggest to anyone to use the doordash merchant!!!.Siro3737!Version: 1.14.0
AverageIt’s an ok app, but it wouldn’t let me do anything.Ui(huVersion: 1.14.0
Most of the time there’s something went wrongAwful, never had an app like this. Most of the time there’s something wrong and couldn’t open the app. Even though sometimes I successfully opened it, I could only see today and yesterday’s sales, the history sales and other functions NEVER worked, NEVER!!! Not Even Once!.琅之Version: 1.16.0
Waste of timeCustomer service doesn’t speak English. The app doesn’t alarm if there’s an order if any other app is open so you don’t know when you have an order and this whole company does nothing but cause stress.GiantsnurseVersion: 1.14.0
Worse customer service for merchantsWorse customer service. I would like to request restaurant owners to stay away from DoorDash. DoorDash have stopped our payouts since last month and no one at DoorDash supports is available to resolve issue..Mani_s_inghVersion: 1.13.1
Can’t open the appThis is a very bad app I can’t open it in my phone it keeps loading and loading but doesn’t open and I can’t watch the activity in my restaurant, I contacted DoorDash support but with no response from them.Al s hot chickenVersion: 1.16.0
UnreliableProbably only works when not needed. Maybe they should hire fewer pesky sales people and hire more developers to provide a good product to their merchants. I’d value an app that works over the several calls a week to ‘help’ me with marketing..MXtreme04Version: 1.14.0
Can’t Even LoginTried downloading this and logging in. Got the error message to login with another login, clicked the link to take me back so I can re-enter my login info, and it won’t get me off that error page..JMezzyVersion: 1.16.0
Worst customer service EVERI just signed up with DoorDash as a merchant and I’ve been trying to get activated for MONTH NOW!
I really hope that the higher ups see this and do something about it. This is ridiculous DoorDash. Merchant Portal is the worst platform ever too.Adam Khalil 19Version: 1.13.1
Stopped working“This login doesn't have access to the business manager app, click here to login with a different account to access the business manager app”.Em-ersVersion: 1.13.1
Where this app come fromI was looking for an app on my phone and this app appeared as if I had downloaded it to my phone. I have never downloaded it or had a reason to have it. What a bunch of crap!!.Susie HornockVersion: 1.13.1
UselessYou have to close the app for you to see the updates and is very basic and pointless. Just give me an app that shows orders and total updated sales. Stop with the nonsense.Jo-zeVersion: 1.16.0
The new update is terribleGo back to previous version. No need to have “active” and “scheduled” in separate tabs. It was fine the way it was. This is an absolute downgrade.Dervo1472Version: 1.16.0
Worst customer service ever if I could give a 0 stars I wouldI wouldn’t recommend to anyone the level of stress and incompetence that happens with this service for restaurants owners is insanity..Jmaker1Version: 1.12.0
UpdateUpdate doesn’t do anything but make things more confusing, less helpful, and more time consuming..Padrino5983Version: 1.16.0
Cannot see order in the appAfter update the app, we cannot see any order from the app, it is really horrible..Wuming556Version: 1.15.0
Worst appStopped working since yesterday. Cannot see my orders anymore. When they charge so much in commission it is a basic common sense to provide good service. Worst app !!.AbhinavAlaReddyVersion: 1.16.0
BrokenNew update broke the app, making it completely useless. I can no longer access my orders.LinabbellVersion: 1.16.0
GarbageThis app is complete garbage doesn’t work 99% of the time and door dash clearly doesn’t monitor or update the app. I’d give it a 0 stars if I could!.BruhockeyfanVersion: 1.12.0
Never workWork for a while, now it can’t even loading..Sr63Version: 1.13.1
Horrible appCan’t Launch this app always. Never see useless developer like that..Visions.cnVersion: 1.13.1
App just loads and dosnt stopThe app is horrible and dosnt even let me
Log in. It just keeps loading and dosnt stop..MikemiggsVersion: 1.13.1
Doesn’t work well on iOS!Poor tech support, the app doesn’t work!.E689Version: 1.12.0
TrashHow can a company this big have such a terrible merchant app? There is no excuse for this app being this bad.FletchwordVersion: 1.14.0
Come on DoorDashI don’t ever leave reviews to be honest. And was super excited to finally see there was a merchant app, but you guys charge us an arm and a leg, I’m sure you have enough money to properly program your merchant app, to have access to be able to make changes to our menu items, add menu items, 86 menu items, you guys are great with apps and set the standard for what delivery partners should strive to be. We’re happy to pay the high delivery fees since that’s what it takes to get to that demographic, but would like to have easier ways to control our business. The website is very frustrating to use on iPhone, also annoying and I don’t always have time to go use my laptop whenever I need to edit my menu. So I thought downloading the app would make it so much easier, but to be honest, as it currently stands, it wasn’t worth the download. I hope you will improve this soon..Monica is my nicknameVersion: 1.1.1
Buisness ownerSince I log in and nothing happens now I can’t log out.Harry luluVersion: 1.13.1
Updating store hours is near impossibleVery frustrated with getting a phone call from DoorDash advising that my tablet isn’t turned on BECAUSE I can’t freaking update the store hours on the app! Being in a mobile food truck working off of a hotspot does not allow the luxury of using a laptop. Would be really nice if this app actually allowed us to update our store hours thru the app itself. And if the tablet isn’t turned on, then how about we don’t receive a phone call and the system shows us as closed..Ag1996Version: 1.7.0
Worst Delivery Service EverIf I could rate the a zero I definitely would!! Since reopening my store I haven't had
not one single dasher show up to my place of business to pickup and order. The status goes from "Assigning Dasher" to "Dasher Late" on every single order I received. This has caused me to personally deliver every single one of my orders which I'm not receiving compensation for. Having to close my business, and use my own personal gasoline to deliver these orders is not What I pay Doordash for. This situation has also caused my business to not be eligible for the daily payout
program since all of my orders show "Canceled- Paid". I'm highly questioning whether or not I made the right decision choosing to do business with Doordash..Makaelen B.Version: 1.1.5
Prep times are extremely faultyThe auto prep time is usually at 5 minutes. What kind of restaurant can prepare food in five minutes? Adjusting to “Busy” doesn’t help. The button will give a longer time but when you auto confirm it’ll still change to 5 minutes, resulting in early drivers and headaches. There should be an option for merchants to be able to better control their prep times, i’m tired of having to argue with drivers and apologize to customers.Jjlee320Version: 1.11.0
Stopped workingI was excited for this app and it was working well but now it doesn’t work. When I open it, it asks to try again or log out but never opens. Tried uninstalling it and re-downloading it but that didn’t fix it. Bummer..ChonkybholeVersion: 1.1.1
DisappointedThis app was hailed as a go-to resource for merchants to manage their businesses on the go. It keeps getting pushed in emails, in the merchant portal, but it is a bad app.
This app has challenges and even though merchants are the backbone of DoorDash this app leaves a lot to be desired if you even get it to work. For months I just have a spinning wheel even after multiple tries of uninstalling and reinstalling.
I’d imagine if the regular DoorDash app had as many 1 star reviews and complaints about issues as this app they would have been fixed by now..S.Davis1Version: 1.8.0
App opens to a white screen - doesn’t loadThis might have happened after latest IOS update. We can’t access mobile merchant app as white screen persistently stays on, doesn’t download the interface. Also desktop version has issues. One location on desktop is switched to mobile version for some reason where you can’t upload new photos of products. When you switch to another location it works like a charm. Inconsistent and doesn’t make any sense..Red Square FlowersVersion: 1.5.0
Menu editing troubleNow I need to open each of the modifiers to add one new item, instead adding all modifiers to the new item. This is way too troublesome and harder. No idea why the app developers made it this way, maybe they hate their company? Also, I need to add the new item to the same modifier a few times to make sure the item has that modifier. Sometimes it won’t show on the item even though I already added the modifier. What’s wrong with you DoorDash?.KT,leeVersion: 1.7.0
Doordash has the worst systemRepeatedly had issues with them. Dashers coming in way too early, store hours changing without my authorization and they can’t help with simple requests. So many times where I had stationary dashers and the system not registering and not switching to a new dasher. Had many times where dashers have come after store hours. 30% comission and all for what. Uber eats offers better rates and have had less issues all around..Rockinangel82Version: 1.8.0
White screen only 😡I was using this mobile app to remotely monitor my business activity and it was working fine but lately I just get a white screen when I try to use the app on my IPhone my wife’s galaxy works fine but somehow it doesn’t works for iOS any more 😠 somebody do something to fix it because I used it a lot to monitor the activity and also to request support when there was a problem with a delivery or a dasher..Mando8aVersion: 1.5.0
App doesn’t send notifications!!!!Using the app to see when my stores are shutting DoorDash down or when drivers shut it down. Was getting notifications sent to my phone then they just stopped and it doesn’t even give me an option to turn them on. What is the point of this app??? Fix it!!!!
Why can’t I get notifications for my stores??? It doesn’t even give me the option.Vtech1031Version: 1.1.8
Fix your modificationThe app is very slow and it’s not as friendly use.
You also need to add a feature where when an item is out of stock it is legit out of stock no need to replace it as a requirement. Also another option have the ability to set when a certain modification should be on from what time it can be added to when you can’t add it anymore.Theguyswhocoplmain3232Version: 1.7.0
Menu troubleAfter new update our menu was completely erased and put back in sloppy with wrong items…now I can’t even edit because it won’t let me save… so the menu was perfect before all this now it’s all wrong and unable to be edited… plus our store get constantly deactivated by our merchant experience partner Rebecca fox evil person.. why does doordash workers hate there company?.Jah jah banksVersion: 1.11.0
Strongly not recommended! A waste of even one star!Doordash seems to completely disregard the perspective of restaurant owners. However, that doesn't necessarily mean it's beneficial for the customers either. Customer service representatives at the call center appear to be working remotely, with children's voices audible and TVs playing in the background. It's very disruptive during conversations and causes significant discomfort!!!!.:Dennis sonVersion: 1.11.0
Won’t workLogged on my laptop to see that you now have an app! FINALLLYYYY! But it won’t load and continues to say “Something went wrong”.
Since I haven’t been able to log on I have no real input on the app but if other reviews are correct about not being able to change/add items I would say the app is worthless.
Hope they figure it out!.Run guy 152Version: 1.1.1
Can’t Edit MenuMain reason I want the app is so I can edit the menu. It doesn’t have that option. App is kinda pointless. Would love to be able to add pictures to my menu via the app. Adding pictures from your phone would be wayyyy easier than downloading them to a computer then having to mess with the size of the photo..CheyfonVersion: 1.7.0
Doordash and doordash manager crashes a lotWe have been using door dash now for 5 months and have to just had more and more issues. Customers are getting mad and diver drivers are not getting here soon enough, literally 30 minutes after food was prepared. No way to see if they are on the way or not..Good Music for meVersion: 1.5.0
Doordash does not provide support for this app.They officially claim the app is not supported on Apple device. Why do you have it in Apple store???.Restaurant BakeryVersion: 1.13.1
GarbageTotally garbage app.Dr hathiVersion: 1.14.0
Ipad versionNot work on ipad.HoronpokeVersion: 1.1.1
Poor supportPoor support, no explanation of anything when problems, no support.MuckkoVersion: 1.8.0
App not workingI delete my app and reinstalled it still doesn’t work.
It is not loading up. Please fix this.Sammy ParwaniVersion: 1.8.0
Issue with manager appPlease hire someone intelligent to patch backend database point to same database which online portal do
. I can able to login to portal online but not from this app
Confusing.AakuPatel1995Version: 1.8.0
Can’t log inTired refresh/ app not working. Please fix this asap.Siir JVersion: 1.6.1
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