WatchPAT Customer Service

Test was transmitted without a hitch. Attaching the sensors was easy. Pairing the device went flawlessly. Not really sure what all the negative reviews are about. I didn’t have a single issue. No discomfort. I just followed the instructions which were clear and easy to follow. 💁🏼 I checked in with Lofta to make sure everything got to them as I’ve read several reviews the test information did not send. They received it without issue. I got my test results from a sleep doctor in less than 12 hours and a full personalized recommendation. It was easy to understand. I requested my prescription and it was password protected and emailed to me, again within 12 hours. I really can’t speak enough to the level of care I’ve received. A few tips. If you follow the instructions to the letter, you won’t have any issues. Go step by step. If at any point the device isn’t working, contact Lofta. Their customer service is awesome. Be patient with the technology. Make sure it’s connected (green light) and that the watch is not too tight. Attach the sensor on your chest with some medical tape. Don’t put the finger with the sensor over your head or higher than your heart and you won’t have discomfort/throbbing. Be patient. Relax.

I had no issues whatsoever with the app. I actually found the steps very easy to follow. The most brought issue in the reviews is that you have to ensure your phone screen does not go off all night long. For iPhones go to settings > display and brightness > change Auto Lock to ‘never’ (don’t forget to change it back in the morning!) So that the screen light doesn’t bother you all night, keep your phone turned over on your night stand and keep your phone plugged in. Other tips, watch the videos, which are very informative. They literally show the same steps that you end up using when you’re setting up the equipment to get ready for the test. The equipment was very comfortable wearing all night. One person mentioned in a review that there were lights on the equipment, that was not my experience. Don’t get discouraged by the poor ratings of this app!

This has been a bank saver and what I mean by that is I didn’t have to go spend 1,000 to 5,000 taking the sleep test. I’ve seen a lot of bad reviews, far as their finger being sore (unbearably). As a 6 foot 300 pound man with bigger than normal fingers, I did not have the same experience as most. Am not telling you your finger won’t be a little sore when you take it off, it was sore for maybe 45 minutes but it was nothing to get on here and write a bad review about it. After taking the test, my results were in and I had an appointment scheduled the next day to talk with someone. If you or someone that can follow directions fairly well this test is for you. If you take it upon yourself thinking you know best with every situation, you should probably go and see a specialist. Best thousand of dollars I’ve saved yet!

I asked a lot of questions as I was concerned about personal data being out there. There is no personal data associated with the device or app. The software is connected to the device SN and links up on the other side. Couldn’t believe how easy it was to use. My physician was very pleased with the full report he received. Being a nurse, I asked to review it and was shocked with how much data was collected and how detailed it was. The device is very comfortable and non-invasive. Much better than the test I had in the lab a year ago. You do have to be cautious of your font size setting, but once their support helped me adjust that, I was able to enter the PIN (it had a 0) and test!

I’m guessing most people would only write reviews for this if they experiencing problems since the app never actually solicited for reviews. I used this for my home sleep apnea test as with everyone else. The app downloaded with the link my provider gave and I had no issues the night of pairing the device was easy. Instructions were simple to follow. The device didn’t bother me all that much and I was able to sleep mostly a normal night. It did it’s job and I would recommend the brand for sure :)

I read all the bad reviews before using this product. I will admit, I was very skeptical about using the devices based on what I read. It wasn’t that bad of an experience. The finger probe was a little tight, but it has to be to remain on your finger. That’s common sense!!! My ring size is 8.5 and I put it on my index finger. I didn’t have any issues sleeping through the night. You can use your camera to open apps and you have cookie options. You don’t have to let them see your photos as I read!! Smh…There were no issues sending the data to my doctor either!! Read the instructions people….Reading is fundamental!! You’ll be fine!

Watched a video before picking up device from doctor. Simple detailed step-by-step instruction in video and written form was great great for setting up. Data loaded in under 30 seconds after finished. Really solid option for at-home testing and very well thought out! Tip— doctors office said that if the app is taking a long time to upload your data: Exit the app, do not fully closed out app, go to any other app, and switch back to WatchPat App. (I did not have this issue- iPhone 11)

I don't usually write a review but after seeing all the negative reviews, I figured I'd share my experience. The app is straightforward and the device is easy to set up. I had absolutely no issues whatsoever. It's truly not very invasive, easy to use and the results transmitted to my healthcare provider in the morning within seconds. If you honestly do suspect you have sleep apnea, I would highly recommend using this to double check.

I had a bit of a hard time getting to sleep last night. Not typical for me. I was conscious of some tingling underneath the brace let and on the finger with the pulse-taking device. But once I fell asleep, I slept through the night without having to get up. Then like clockwork I awoke at 6 am needing to urinate. I feel pretty good, with a few aches in my back as usual.

I took a WatchPAT test because my doctor suspected I had sleep apnea. I was able to use the device and the app without any issues. The training part of the app worked great to review how to use the test. I like that at the end of the testing, it gave instructions for mailing in the device for recycling.

Easy, straight to the point. No issues while hooking up. Yeah, a little inconvenient, seeing I never sleep with a watch on or anything connected to my fingers or chest. I believe everything uploaded, no error messages. Just waiting on results from my physician.

Called support tech and they were very helpful. Apparently once I changed the battery to a new one that I had it started and they walked me through. Appeared to be working all night just now dealing with a message that said there was an error but yet it said I had completed ok??? Going to call support before I unhook everything.

I had no problems with the set up or use. My medical provider gave me oral directions when I picked it up and the directions in the kit were clear. The only annoyance was needing to leave the phone on all night. It was bright. In retrospect, I could have covered it with a black cloth or put it in a different location such as under my bed to block the light.

After reading some of the reviews, I was concerned about this gear interrupting my sleep, but it did not. I have relatively thick fingers so I put the probe on my pinky. There was some initial throbbing, but it went away before I fell asleep. I also taped the chest sensor to make sure it didn’t fall off. All in all simple, straightforward and ignorable gadgetry given the amount of it strapped to your body.

Not sure what all the fuss is about. It worked well for me. Really easy and straight forward… idk why everyone complained about the finger piece either. It was fine, not even slightly uncomfortable for me. I’m glad I did the test. Just waiting on results now

After seeing 2.5 stars reviews, I was expecting the sleep test to be a pain to set up. On the contrary, it couldn’t have been simpler and more flawless. No fiddling required, clear instructions, seamless pairing, immediate text confirmation after ending test that the results will be reviewed in 24-48 hrs.

I totally disagree with all the negative reviews- I found setup to be super simple and none of the monitoring pieces were uncomfortable. I ordered my test from Lofta on Feb 1, met with the doctor on Feb 7, took my sleep test using this app on Feb 14, and will have my CPAP by the 18th. Couldn’t have asked for an easier process.

I feel well rested today. I was tired. Yesterday I had my final exam for statistics at ELAC. That really wore me out. I hope we got some great info. I know i tossed around a lot my mouth is dry right now so I hope you could get some good information. This is very simple procedure too.

The WatchPAT app made my home sleep test unbelievably easy. The setup was simple, the instructions were clear, and the whole process felt effortless from start to finish. Fast results, intuitive design, and zero hassle. Hands down the best sleep test experience ever!

Easy to set up. Surprisingly comfortable to sleep while using device. I was worried that I would not be able to sleep while wearing the device but after it was on, I didn’t really notice. Highly recommend!

Works great, as a person on the larger end of healthy the system fit comfortably. The app’s design is configured to cater to obese people with limited knowledge of how to use a smartphone. The VA should make a version for healthy sized, technically competent users. The design sacrifices usability to cater to the stereo typical obese demographic (dumb/lazy).

Read the reviews and was thinking it was going to be a challenge. Everything was very easy to set up and intuitive to use. Worked perfectly.

Worked with no issues. Finger sensor was tight but not bad. Complaint is that customer (me) does NOT get results. Only doctor who ordered test. They should be sending the results to user as well. It’s all automated anyway, just send results to user too.

The finger thing was too tight

Intentionally Arduous to Access Privacy Details & No Battery Seeing other people’s comments about the information that’s collected and not noted in the App Store made me nervous so I read the entire terms and conditions (which simply start with by using this app, you’re agreeing to the following (!!!)) and it doesn’t say anything about collection of information so I thought I should go back and check out the link to the privacy documents, which are seven separate documents that you can download to view one at a time, and after you tap to download and view one of them, it takes you back to the main screen of the app so then you have to go back to the terms and conditions menu, scroll all the way down to find the link to the privacy documents, tap to download view that document back to the main screen back to the terms and conditions, scroll down to the privacy link tap on the next one download and view that document, etc. etc.. There’s a form that you can fill out & submit to find out what information they collect from you, with a checkbox either to find out what information they collect & possibly share about you OR asking them to delete the information they collect about you. You cannot submit one form to do both. On top of this nonsense there was no battery in my sealed kit, which will put 90% of patients in a last minute bind. Luckily I watched the preview in the app which stated “check that the battery is in the box, and if not, go get one” lol not impressed.

Apparently the devs haven’t figured out how to make this app run in the background like other data collection apps have been doing for 15 years. The phone has to be on and awake the entire time. I’ve poured through the documentation and setup videos and nowhere is it mentioned explicitly. Yes it tells you to leave the phone plugged in. But that’s not the same thing as telling you it must be *awake* all night. The problem arises for people who have managed devices with security settings on them. Often times security profiles deliberately prevent a phone from staying on permanently or for long periods (because if it does, then there’s a good chance someone else can access it when you’re not aware). So the effect here is that as soon as your phone goes to sleep, because it’s forced to, the app disconnects. There is no way to fix it once you start the sleep study. You can’t remove security profiles that would require the phone to reboot and interrupt the app. WatchPAT won’t allow you to disconnect its device and move it to another phone. Those who pay for this study out of pocket basically just spent $$$ for nothing.

They don’t make this clear in the instructions but you need to have your phone set to not fall asleep and keep the app open with the screen on all night. The app is not smart enough to do this for you so you need to go into your phone settings and change it so your phone does not auto close the screen. If you have device management on your phone (like if you have email from your job on your phone) they may prevent you from doing this and you may need to uninstall the device management. This is all very unclear because the instructions even say you can use your phone normally to check messages etc. I almost had the whole study not work because my phone went to sleep after I set up the test and I only was lucky enough to have a hunch to double check it was working before I fell asleep.

Genuinely I think that was the worst night’s sleep I’ve had since I had COVID and was unable to breathe the entire night. For the hardware- The device that goes on the finger nearly completely cut off my circulation. My finger was throbbing and I had to move it in the device throughout the night in order to keep it from hurting. The adhesive on the pad that connects to the chest was good in the way that despite how many times it fell off for me, whenever I put it back on, it stuck to the point where I felt JUST secure enough in it to be annoyed when it came off again as I tried to find a comfortable position to sleep in. The instructions to turn off all other electronic and bluetooth devices, paired with the fact that you cannot put the application in the background and must leave it on all night, made it so I couldn’t use any of the usual methods I use to fall asleep. No sleep sounds, background audio, anything. The instructions I was given verbally also mentioned I should not be sleeping on my front, which is the only comfortable position for me. Overall, the device and the instructions given made doing this sleep study the worst sleeping experience I’ve had in half a decade. I CANNOT recommend this. 0/10, would rather die in my sleep than do this again

The setup for this was pretty easy. I got everything on, started the test, and went to bed. I woke up in the middle of the night to a stinging feeling on the finger that had the monitor on it. I moved it around a little thinking it was just pushing my cuticle in a weird direction and went back to sleep. I woke up some time later to the same feeling. All through the rest of the night my finger stung pretty badly. By the time my alarm went off it was to the point of being unbearable. I stopped the test and immediately took off the finger monitor. The top of my cuticle was red and swollen. There was another red spot near my knuckle. It stayed this way through the day and still stung. The only thing I could think of was that I was having a reaction to the adhesive that’s inside the monitor. I don’t normally react to adhesives. This was a first. It was not a pleasant experience.

I used the WatchPat for my second sleep study and it was not a good experience. First of all, not a good idea to make the sleep screen BRIGHT WHITE in the background. The fact that you have to keep the application open and your phone on for the entire night is ridiculous. The app tells you to “not close the application” but I expected it to run in the background when my phone turns off, like how the clock app can still run a timer when your phone is asleep. The app should warn the user that it doesn’t work when the phone falls asleep. I have used apps that bypass my phone’s automatic sleep timer which would fix that issue. I had to go into settings > general > appearance & brightness to change the automatic shut off to “never,” which the app never suggested that I do. I don’t understand why the app can’t run in the background. Not user friendly.

Set up the device and app per all instructions. Did not like the access required but did allow. Everything looked good, app have the message “Goodnight” or something similar. I assumed all was well. Woke up in the morning and the app simply stated “Thank you”. Again, thought all was well. Waited 2 weeks no call back from doctor or anyone. Place a call with the sleep center, a week later got the message that the O2 sensor did not record any values. The sleep center simply stated that I made an error. Really? Your app told me everything was ok and good to sleep. Now over a month later you want me to purchase another kit to redo the study. Couple of questions. I paid for a study and got nothing. Either refund my money for something I did not receive Or replace the defective kit with another one. I can not recommend this product until then. E Stokes

The app and device synch just fine but the uncomfortable finger monitor does not suit well for a sleep study! We should be made comfortable not feel finger pain within a short period of time. Wasn't sure if my finger was getting circulation cut off from the monitor. Second issue for me was the monitor for my neck which fell off immediately while trying to sleep. I shouldn’t have to get out of bed to secure it with tape or something else I may have at home. If insurance is helping cover this sleep study in home to satisfy their requirements then the sleep center may need to send along something to secure the neck monitor that works better than their pathetic sticky adhesive on the device. The patient shouldn’t be burdened by this device to get good sleep and results from the device.

Comes with zero instructions or the equivalent of that. The phone screen stays on the whole night which if you have sleeps problems is the very first no,no. The band also had an LED which blinks every few seconds. You can’t make this up. Just ridiculous. There is no data policy to read to opt in or out. The data goes to the doctor. Where else does it go? The rating is so low, I wills never had tried it had I’ve known that. That shows how much they care, zero, since there are no relies to the comments. The device is disposable, but cost $250 if you don’t do the test within two days. Why?that is a higher price than most Fitbits. Why not just add a screen to have people keep it so they can monitor their sleeping habits long term?

I really tried to do this test last night, the finger monitor was so tight on my finger that it actually hurt and kept waking me up, I tried to put it on different finger within just a few minutes I had indentation on the other finger to. So I waited for awhile without it on put it back on maybe slept for an hour and woke up hurting again so I don’t even know if this worked for me but I’m not going to try it again if it didn’t bc I took photos of both fingers and will show and speak with my doctor about it. Wish everyone luck that it doesn’t happen to you as well.

DO NOT USE THIS PRODUCT. After using the device the first time, the device did not record. Another device was sent a few months later. The records were never sent to my doctor who prescribed this product. I have called customer service at least ten times and have not had a return call or follow up after leaving messages. The customer service seems to be a home-based service with different people answering calls, transferring to voicemails or not answering at all. It’s been almost a year and the test results were not sent to the doctor as requested. Company needs to be reported for fraud and questionable handling of private patient information.

The set-up and everything with the sensors and the app went fine, but I had a bad night and couldn't sleep at all. For awhile I tried to find some way to cancel the test within the app so I could re-do it another night but the app just forces you to send in your results no matter what. I tried to quickly delete the app when it got to the screen saying my results were being sent in, but I later got a text saying my results were received. Now I'm not sure if I can take the test again.

I don’t have exceptionally large fingers, but the probe is very tight and painful. I woke up many times because my finger was throbbing and each time it was much more difficult to fall asleep. I made it through 6 hours and then submitted the test, ripped it off, and then managed to get some real sleep. They make all sorts of flexible sensors for pulse oximetry, I really don’t understand a rigid plastic finger trap being the best option. After removal my finger had deep indentations and was wrinkly because the probe creates a seal, so it’s like having you finger in a plastic bag. At least the app seems to have worked and submitted the test.

I had to complete a sleep study and was told to use this device. This is great I thought, so convenient, until I discovered the app wants access to photos, media and files on my device. Why the heck does it need access to these items to conduct a sleep study? It’s ridiculous to think the company needs this info to conduct an analysis of one’s sleep cycle. It’s a complete invasion of one’s privacy. Considering it’s very similar to Fitbit, minus the heart monitor and ability to send info to doc, and they do not have access to said files, again, why does WatchPAT need this info? And how long do they retain said info?

Will not run in the background so plan accordingly: checking your messages or even the time will reset the recording. The app isn’t smart enough to keep the phone ‘awake’ - had to go into the main phone settings so it wouldn’t go asleep which gave the added bonus of having a bright white screen all night. No mention of this in the instructions- checked after going to bed only to realize the recording had stopped - would have spent the whole night with my finger throbbing for nothing

This is my second time trying to do a sleep study with this app and their partner device. I am currently trying to get my permit for DOT this is a need thing. And I can not move forward until this is done. I have waisted three weeks now with this. After having issues with my first device and being told they got the data and to wait the time period only to find out they never received the data. Operating this is super easier I don’t think they could make it easier. Which is why it’s so disappointing that it has not worked and waisted my time

I’m not sure if it was the adhesive inside the device causing an allergic reaction or if the device pulled on my cuticle when I applied it, but it started to hurt shortly after I fell asleep and grew increasingly painful throughout the night. The pain woke me up several times, though I managed to fall back asleep each time. After seven hours, I removed the device, but my finger continued to hurt for about 20 minutes afterward. After reading other reviews, I see that I’m not the only one who experienced this issue. I just hope it doesn’t affect the results of the study.

I’ve done four laboratory sleep studies and I loved the idea of doing it from home wearing nothing more than a smartwatch. Instead of getting dozens of sensors glued to my face and trying to sleep on an uncomfortable cot, just wearing a watch sounds amazing. Too good to be true. And it is. The numbers were so inaccurate, I was laughing while the nurse read my results to me. This simply doesn’t work, full stop. It’s a waste of time and money, and worse, it might stop people who need a real sleep study from getting one. Avoid.

It I ridiculous that the return/green program info is not a hyperlink. No. I can toss this equipment and shipping material “according to local regulations”, or I can return it, using the form on the website. But the website is not a hyperlink. NEITHER IS THE TEXT SELECTABLE! So I cannot simply select/copy/paste to a browser. This is bogus behavior on your part. Totally lazy and also determined to be inaccessible. So, I must tap it in, character-by-character to get rid of the equipment. Get over yourselves!! Get better programmers!

I keep getting a constant error message that the “probe is not connected,” despite (1) my phone clearly shows I’m connected to the watch and (2) the watch blinks red once I put the battery in and then green once it’s connected. I continue to remove and replace the batter, but nothing changes—I keep getting the same error. No troubleshooting guides, no mentions of this error anywhere… now I’ll have to hope my doctor has an available appoint and pay for another watch to do a test on…

Used this app once for the WatchPAT device, then deleted. When my Resmed CPAP subsequently arrived, it was apparently provisioned to connect to my Wifi, which means the password was transmitted off-site by WatchPAT without my permission. I never installed the myAir Resmed app. I never would have allowed this and now I have to reconfigure multiple devices for any peace of mind. This should be illegal — I wouldn’t be surprised if it already is in the EU. This shameful behavior shows contempt both for the user and basic security practices.

I couldn’t actually do my sleep study because the watch kept having “communication errors”. I followed the instructions for restarting the app and it still didn’t work. So the only other solution is to “use a different phone”. Or how about a medical device company make their technology so it actually works! Now I have to get back in touch with my doctor, set up a different sleep study and wait even longer to figure out why I feel so crummy every day.

The app negs when you first set it up that it has to be connected to a power source. It refuses to enter recording again at the end. I use a charging nightstand, so it’s automatically being charged when I put it down, but not when I’m trying to operate the app. Also, the app insists on keeping the phone in awake rather than sleep while I’m sleeping, and the developers appear never to have heard of dark mode.

Didn’t know where the pin was. Doesn’t specify on the app. Nobody gave me a pin. App says put your phone number in. I did. And I got locked out after trying too many times then I find there’s a pin # on a piece of paper that came in the package separate from the box I didn’t even look at. Then the app says locked out error please remove battery and wait for the reset. I wait. It doesn’t reset. I have the right pin now, but I can’t put it in. I want to throw this thing in the trash.

I'm wondering why a medical app for sleep apnea only has a 2.6 star rating after 17 years. This company couldn't do any upgrades to the app for a higher rating? I can honestly say that if I knew the app had only 2.6 stars, I would not have gone through this company. I just received the equipment, downloaded the app and will try it tonight, but to be honest I don't have high hopes for this. I will provide an update when I'm done.

Deserves zero stars. Watch pat itself was covered in dead skin cells and someone else’s hair when it arrived, which is absolutely disgusting. I didn’t even want to put it on because it didn’t look clean. What good is a sleep monitor that is so badly designed it hurts you and keeps you from sleeping? The thing broke before I fell asleep. The finger cuff was physically painful to wear, preventing sleep. It left lacerations on my cuticle, despite following the instructions to a t. I wanted a sleep study and I got a scam product that didn’t send any sleep data to my doctor because it prevented me from sleeping and broke. This product has no reason for existing except to take your insurance money for nothing in return. Medical electronic devices should be comfortable, abd

Overall the app is clear and instructions are easy to follow. BUT its intensely bright screen isn’t conducive to sleep! I ended up putting the phone under my bed and covering it with an empty waste basket to cut the glare. An obvious solution would be for the developer to make the screen fade after the user hits “start.”

It can’t connect to watchPat one.