Amazon Music For Artists Customer Service

I had a group of people play me a lot and it only says I have 2 plays. It’s not accurate but some days I see the numbers go up a lot. I just want to make sure all my plays are recorded

Analytics are reported every hour which is very informative never any problems with app plus you can pitch your song with in the app plus other details

Easy to use and efficient. Everything you’d need!

🔥🔥🔥🔥🔥

I really appreciate the detailed information the app provides! It’s great to see the information about fans and the regions/countries your listeners life in. It’s also very interesting to see the numbers of voice requests, ie, those who are asking Alexa directly.

Very clear and easy-to-use app, the design is pretty cool too. Super helpful if you’re interested in the data and analytics behind the music, and for other tips and tricks with Alexa. Worth downloading!

As somebody is an independent artist, I have to manage a lot of things, one of which is trying to understand the results of similar music shown (programs) for the listenership to grow and gain more exposure. Amazon has all of this, but the best feature I would say better than anybody else is the live time feedback. I also think they do a great job with x-ray and other assets that are great to show for song credits. I will say that you guys are struggling with lyric generation . I know for all of our tracks through musixmatch I've submitted lyrics which is what I use. If there's another service for Amazon Music I would love to do it so I can get my lyrics on here. I have them all ready to be synced ...

Seems to show all the generic stats that all other for artist apps have, but it would be awesome for artist to be able to update artist pictures and bios etc.. and not having to go through our labels/distributors to get it updated.

Very Very Excellent 🥂

They mistakenly put music from other artists into the your data. When you go through the required process of notifying them to get it fixed, they apologize, tell you to do what you’ve already done, state they will fix the problem, and nothing ever gets corrected. This has happened several times with my account. No where near as good as similar apps for other music services.

I have had a problem claiming my artist for over a year already and they still don’t let me do it. I don’t understand how when I call for help the customer service people don’t even understand my question and sound like it’s a third world country service center I’m furious cuz they got me looking like an unprofessional artist with their wack representation of me and my brand

My music was released on another artists profile with a similar name, so I cannot claim my own artist profile. This app allows you to file for this to be fixed. I’ve filed about 3 times, and did all the steps and and waited all the time they told me to, but after 4 months they still have not fixed this issue. They said it would take within 28 days.

They have my music. Apparently, an Instagram or (god forbid) “X” account are required for some foolish reason to authenticate my claim. I am the artist. I linked the distributor. Why, in the name of anonymity, do I need an “official” social media presence? I only want to track sales and streams. That’s it. Presumably, actual humans revue these submissions. But, guess what? They don’t provide any email contact. Useless.

A lot of my released music is missing from my artist page. The section to report missing songs will not work. The “submit” button is greyed out. I reached out to customer service years ago and never heard back. Terrible.

Please make a category for trap beats, experimental beats, or boom bap beats. I won’t be directing any of my traffic to your platform until you add these categories to pitch music to Great start though

How many people have saved each song per day? How many likes?

Leaves no room for other verification. Has 4 distro to pick from. And what you do verify isn't good enough. What's the point on having anything to verify if none of its ever good enough? Verified with artist website and INSTAGRAM with a long essay but yet hears nothing back.

Can’t update artists pic or backdrop, analytics are limited, no way to submit feedback or bugs as those are also unable to send. You can tell they just stopped working on this and left it as-is…

Didn't want this app as it doesnt do what I wantedit to do. then come to find out I'm being charged $31 for an app I'm not going to be able to use and I'm unable to find app support to cancel

Unable to even submit my verification it doesn’t work.

I have downloaded this on my iPad and iPhone, they both approved me but they just never load my stats

Don’t download it’s not worth it horrible sigma app I just want to create music not claim. Please help this is so skibidi toulet

I cant update profile picture or background photo i click the pencil and nothing happens

I can’t edit anything

Can’t get past the “You’re Almost In” page. The page isn’t formatted for smaller screens (I’m on an iPhone SE) so I’m unable to check the box that says I agree to the Terms of Use. I’m sure the app has some benefits, but for now it’s completely useless to me. I’ll submit a new review once I can get into the app.

Weeks of waiting to register and get approved, just to be told that I didn’t provide enough information showing that I am the artist. I provided my real name, social media links and other things. Do you want social security, home address, and blood type?

Nice to see top level stats but still needs more granular breakdowns. Can’t update bio or profile picture. Difficult for label management with dozens of artists. Can’t submit songs for editorial playlists.

I downloaded the app on iPhone 7. I was unable to click the box to accept the terms due to some glitch which causes large letters that say “You are almost there” which prevents the action. Could go no further in the download.

Just like one of your other reviewers mentioned, the “You’re Almost In” graphic is covering the terms and other questions, not allowing me to check the boxes and continue. I can get past that screen. I’m on an iPhone 6.

I just want to listen to music. The app requires you to put in personal information about yourself (social media accounts) and jump through all these hoops before you can even get to the artist’s music. Do not like.

Unable to login on iPhone SE because the headline on the login page prevents the user from checking the terms and conditions box. I sure would like to use this, but for now, currently unable.

Can not claim my artist after I do all 4 steps of verification. It gives and error saying before I claim an artist I must already have one claimed. Makes no since. Does not work at all

Terrible. Can not even check the box that allows you to get past the screen that says user agreement. No place to choose a distributor. Cd baby. Poorly designed and serviced.

Updating the app to accommodate for landscape or portrait would be great, not to mention auto-sizing for a tablet or smartphone. Not everyone is using this app on a smartphone.

You’re not able enter the proper info to get registered and “claim your artist.” Emailed Customer Service and they gave me specific instructions - which did not work.

I wish I could write a review for this app but I can’t get past the “You’re Almost There!” screen.....

Can’t get past the “almost in screen “ as per another reviewer who had an iPhone SE. I have a 6s and still doesn’t work. Pathetic 🚫

I can’t finish the sign up process on either my iPad or my iPhone. Very disappointed.

You connect your account but “submit” grayed out. Nonfunctional app

Unable to verify artist (myself). Been waiting over a month

As others are struggling, so am I!

It doesn’t let me complete the questions to claim my artist! 😢

Terrible

I can’t claim my artist. This app is useless.

No devuelven dinero

My music is in Amazon Music but it doesn’t show on my profile like it belongs to me

I can’t log into my account even though I use the right email and password. After the puzzle it says “There was a problem. Your password is incorrect.” IT IS NOT INCORRECT. I can sign into Amazon online perfectly. Then if I reset my password in the app, it says “There was a problem. Internal error. Please try again later.” It’s been going on for a few weeks already. Please fix it. I just want to login on the app. On the Amazon for Artists website everything works just fine, but it’s the app that’s not working for me.

It’s easier for a camel to pass through the eye of a needle, than it is for an indie artist to claim their profile on Amazon Music. Dealing with support may give you an ulcer. It’ll definitely make you dizzy from being sent in circles. The claim process is very limited. 1. They want you to provide a social media account that actually shows the email you’re using to claim but only give two options, Instagram and X. I don’t use ANY social media platform that displays my personal email to the public. 2. Provide your management company (I assume they mean distributor), but they only give Distrokid, Tunecore, and CDBaby as options. 3. There is a text field with a limited character count in which to provide more information but space is, again, extremely limited. Paste a URL or two and you run out of space. Once you hit Submit, you’re given a warning that since you didn’t choose the limited options they provided, your chances of being denied have greatly increased. Then, the wait. I was lucky. I only had to wait less than a week to get the email that I didn’t provide enough information of course. I’ve read plenty of artists complain that they waited months, even over a year. You’re not given an avenue to submit “more” information. You’re just sent back to the beginning with the same options to resubmit the same information. Contacting support thru the app takes days, and for some, weeks, months or no response at all. They only respond when you’re asleep with the same boilerplate response to choose the limited options. And there you continue your ride on the hellish “customer service” carousel. Even if you provide links to your successfully-claimed artist profiles on every other streaming platforms, including SoundCloud (which is suggested by those who have been successful), there is no guarantee that it’ll work. Until you’ve claimed your profile, the app is a waste of space on your phone. Use the desktop web version. Good luck.

Nearly impossible to get your account verified, horrible artist support, and screw ups that hurt musicians financially and musically. Just stick with the usual that actually work, like Spotify for Artist and Apple for artist.

The artist support on this app routes to regular Amazon support. I’ve tried to contact Amazon and they can do nothing. I need to be helped with an important issue that only Amazon music for artists can do. This needs to be looked at. Please reach out to me 🙏

I cant even access the app because of a display format issue on iphone se 13.3.1 wich block me from touching check box to accept terms and conditions