Epson Smart Panel Customer Service

Epson Smart Panel Positive Reviews

5++++IF I COULD GIVE 10 STARS, I WOULD! EPSON IS THE ABSOLUTE BEST. I plugged the printer in, hooked to wi-fi, downloaded the EPSON app and it immediately found the printer, connected, updated firmware. Worked. Everything worked in less than 10 min. I had an hp printer, “had” being the key word here. I spent literally HOURS of my life going around and around and around, trying to get it to sync up on my phone with their app. which cannot automatically find the printer and once manually entered by IP address, won’t show up in the app. They have so much going on with their auto ink scam, that the functionality of their printers and their app are all compromised. Not to mention the 17 emails I got while trying to do a simple task of connecting my printer. Emails prompting me to complete the setup. …it was set up. Over and over again! Grrr! I even paid for a subscription and still spent more HOURS of my life, looking up troubleshooting, reading blogs, reading their website suggestions and even contacting them. All failed. Will never buy hp again. Thank you soooooo much EPSON. I can’t tell you how happy I am! Beautiful print quality on my ET-2803 btw..HeatherBelleAppleVersion: 4.5.1

Works Great!I bought this for me and my son’s school work since we are always needing to print documents all the time. Getting tired of running to the local fedex to print. I bought additional ink didn't realize it already came with a set. I got this on sell for less than $70 and the ink cartridge is $50- a bit pricey. The set up is pretty self explanatory just make sure you are following the instructions from the manual. I had synced this to my iphone and laptop with no issues. Test printed a photo as well and quality was perfect I will just need to purchase glossy photo paper and I am sure it will look great. The print didn't take long at all to process. I strongly recommend this product if you are looking for something reliable and affordable..Mr. bubble gumsVersion: 4.5.1

EpsonI use to pride myself on my Epson 24 inch printer (long ago retired) and my Epson 24 inch printer and later my 4500 eco tank. The ink started drying up so quickly on the 24 inch printer it pretty well made it too expensive to use. With the constant head cleaning. Then the eco tank just stopped working after a software up date. I have not purchased an Epson printer in years. Finding Canon a much more reliable product. Here in Panama the Canon was harder to find so I purchased an Epson L3250. I am not a novice at setting up printers. However this one was an 7 hour process. The instructions were terrible, the registration would not accept the Serial number, then it would not print properly. after 7 hours it is working now. I hope it stays this way. this is likelyto be a printer I wind up junking before I ever use the ink. To put it directly Epson has not had their act together for the last few years and simply do not have it together now. Jack Stanley.11@ssrtVersion: 4.7.1

Epson is best of the best of the best and a beastTried printers from everywhere and every company, bar none the best software especially compared to the hot mess HP has right now. Other than large format Canon photo printers and plotters The Ink tank is beast and is a tank. Been using continuous ink systems since 2002 as a add-on product. Auto priming and cleaning with maintenance carts. Get on board to a hassle free experience, with only the rare and super quick restarts for issues with some wi-fi access points. Honestly even that isn’t Epson fault but wow do they restart fast. Get in!.Lisa Ann NixonVersion: 4.4.1

InkI very tied of you guys blocking my printer with the notice to upgrade. Just so you can control me, after I paid you for the printer that should be MINE! You want to tell me who’s and what ink to buy. I hate control and not letting Am-r-Rican out of debt. Church for your printer and leave us alone. We’re not a communist country. In fact, we’re not a country at all it’s a business.. Shame. Rise your price on the printer, leave choses what ever we want and if the heads get clogged with the cheeper ink then we’ll buy another printer. Every time I want to air print I got to get up and dismiss your “request for an update “ i don’t want your update! I want to stay in my wheelchair and print without have to get up where the printer is mounted and worry about falling because of you control. Ed Rodriguez.Riccoh RodriguezVersion: 4.5.0

Wi-FiJust bought the 2400 eco tank model. Print speeds of black and white is great. Color is decent too. Photos are pretty slow. The app was pretty user friendly except when connecting to Wi-Fi. You just have to press the Wi-Fi button on the printer which I figured out on my own. Other than that setup was a breeze. I’m pretty happy over all. Prints over Wi-Fi easily from my phone if you select the documents from the app. The only part that is less than desirable is that it requires that you save the document then open the app and select that document to print it rather than it letting you print straight from an opened document. Overall would recommend this product..Printerreview2023Version: 4.4.1

Just OkayI returned an HP smart tank printer for this printer due to HP only uses its app to manage their printers. Changed internet provider and could not switch WiFi connection from old to new. Staples couldn’t figure it out either but I have to say the quality and quickness of printing is better with HP. This one is okay and that’s all I need. It’s slower for sure but at least you can change Wi-Fi on the settings on the printer itself. Had to restart it once because it wouldn’t print too. Never had that issue with HP. So basically if HP adds a touch screen to their printer I would go with HP. Hopefully Epson does some software updates that fix the slowness and quality..BbigNutzZVersion: 4.6.2

Default settingsFrustrated with default paper setting from PC, MAC and iPhones. I have wasted dozens of glossy pages on docs AND TIME when they expecting default plain paper. Read all help pages dozens of times. Family using apps doesn't have familiarity with all app settings; they just want to open app and print. Otherwise, have had the ET-8500 for a year and LOVE the print quality and ink management! If you can update the bios to automatically retract the print tray 30min after use, I’d up my rating to 4 stars..BogusfeedbackVersion: 4.4.1

Fun with printing!Great machine, I bought it one day because I was operating my backhoe in the community that I live, a natural gas main was ruptured, it was my fault, so I needed to apologize to almost 200 individual homes who lost the use of that utility for a day 1/2, but the ones closest to me got rudely wrangled up, by me, to get everyone 1000’ from the danger. I’m famously long winded, so summation; I made really cool cards for everybody in the community. One gentleman even said, hey man, I like your style, you got style, he said. The printer is fantastic, thank you Epson.Drew ZimnyVersion: 3.2.3

Selecting pageI just bought this last black friday so I don’t know if the ink is going stay for long. The printer doesn’t get connected through Airprint. It also doesn’t print MSword so I have to convert the MSword docx to PDF just to print them. Selecting a page to print is much of a hassle, it wouldve been easier if I can just type or scroll to the pages I want printed from a 600 page PDF file and not pressing the plus or minus just to get to the page I want printed. Imagine I just want to print the first page of a 600 page PDF file, I have to click the minus sign 599 times to get that first page printed..NegativeupdateVersion: 4.4.0

Eco yes, but mainly because I can’t printBought this as I wanted to do the right thing regarding reducing waste (of ink cartridges). However, set up wasn’t easy, (and repeatedly loses internet as you have to Re connect to the Epson WiFi every time). I now can only print from my phone, not my laptop (Epson says that’s my internet provider’s fault) and I often have to be in the same room as the printer in order for my phone to find it and paper jams are frequent. It’s going back..Under considerationVersion: 4.5.0

Excellent and easySuper easy to use from my iPhone ! Has been wey practical and besides the negative few comments I have had no issues at all with the app, in fact I’m not tech savvy at all and have been able to connect to my wifi again easily following the online guidelines . App is very user friendly and isn’t overly complicated !! I recommended this app to a friend and she purchased a printer from this company as well ! Fantastic.T AngieVersion: 4.5.0

Great Family Photo AppGreat for easily printing photos from your phone suitable for framing and hanging as family photos. Not as customizable as a professional program, but it’s money for casual photo. Could have better instructions; not easy to figure out how to scale or customize your print size; defaults to border less and whatever size paper you are using. Some layout options would be nice. NOTE: Saturation, contrast, shadows and highlights all need to be adjusted in some other program before printing from this app..JD_WashingtonVersion: 3.2.2

Printing Microsoft docs from Apple productsMy Et-2800 Epson printer prints images and pdf documents well, BUT printing Microsoft documents has been frustrating. Google search showed this has been a problem with Epson printers for years. The error message I received when first trying to print a docx document was that format not recognized, convert to PDF format. Ridiculous. I have now gotten a docx file to print, but I tried several solutions including download new version of Printing app from Epson after a hardware update. Note: I use Apple products, iPhone, iPad, and MacBook..M-13Version: 4.7.1

Great PrinterThis printer does everything I want and more. perfect home computer. It uses very little ink. Prints black & white and color perfectly. The Smart Panel App even allows me to scan photos, save or email them where I want and even crop them if I so desire. 2 sided is easy. It rarely jams and then is easy to unjam. I wish the screen was touch instead of icons to push, but with all the positives I deal with that little inconvenience.PmcpattyVersion: 4.7.1

App is still reading old router.This app is still reading info from previous app info I entered. Very frustrating. I’ve deleted the app. All EPSON ET-3850 software and drivers from my computer restored the printer/scanner back to original defaults and at one point had both WiFi router and printer/scanner connected by computer but I cannot connect to cloud services from WiFi bc of this app. I need it to delete all my info and let me redownload as a new user.LegendaryFitVersion: 3.0.1

Epson ET4850I purchased this printer because I am tired of paying so much for ink cartridges and was looking at ink tank printers. This one has a larger information screen and had more accessories. It was fairly easy to install, I am rather technically challenged but had no problems setting it up. The print quality is great and should be more economical having to buy less ink. This ink lasts longer and cost less than cartridges..Mr. GeeksterVersion: 4.7.1

Great addition to a great printerThis app is great for me because I work for a company that will not allow me to attach to a home printer to print things from a work computer. But the app allows me to send the document to my Gmail account and then I can print the document using the app. The only problem is, you have to convert a word document to PDF before it will properly format the document for printing..Tsoper5Version: 4.5.1

Great little printerAfter dealing for 25 + years of HP printers generation after generation started with HP 4L (laser) pretty good while it worked - and then a few others I’ve decided to go the appeal of less and cheaper ink. So here we go. Great app while using my iPhone or iPad works perfect. Then downloaded the drivers and user software into my PC. Also, no issues so far it’s been 2 months I think. Printing not as fast as HP but quality is great and works all the time My model 2850 does not come with Ethernet port but works great on WiFi. No issues so far and very happy. For those people who are having issues I’d say go back to basics download everything from scratch and read the manual! I did, very happy with my little giant printer.MasogonVersion: 4.6.3

Excellent printer for the moneyI am a beginner administration work, but I am it makes all my paperwork legal work makes everything look like a professional I am really satisfied. It’s helped me tremendously save me thousands of dollars on documents, affidavits stuff that would’ve cost me so much that I appreciate the ingenuity of this little printer. I have a small one bedroom. It fits perfect and very compact also aloha from Hawaii..Jro12405051Version: 4.7.1

Epsom customer serviceYour customer service was awesome walking me through the set up over the phone. I used the app store and the first item that shows up says Epsom, but its a third party trying to get you to pay money. I was able to download the correct app on my phone and copying documents to then email was very easy with the app. Thank you.Great service/productVersion: 4.4.1

This is an AMAZING app for printing things.I really like this app because it lets me print all my stuff without having to go to the computer next to the printer. It also lets me print out so many more variations of prints that are really nice and good looking. I think that this is a great app and if you have an amazing Epson printer, you should download this app onto your phone or tablet..DzzsdvVersion: 4.3.0

Works great!Does the job!.Kevin Raymond GrafstromVersion: 3.5.1

EpsonSmartPrintWorks really good.Harj34Version: 4.9.0

Epson Printer 2400Set up was quite easy (took an hour because I couldn’t find wifi password lol) - get your wifi password and serial number of printer ready beforehand. Very slow printing but I’m retired lol (note don’t spill ink it stains good !).CruisewithdebVersion: 4.9.0

Printing documentsWould be nice to have a fit to paper button. Had to screenshot to size document and then print..1.1 Morty B57Version: 4.9.0

ImpressionnantTrès bon, utile et facilite gravement les tâches.. Par contre, les images ne sont pas de très bonnes qualités..Duc_du_titre••AnimVersion: 4.9.0

Epson ET-2800Great printer and the app is easy to install and use..V I PeteVersion: 4.8.0

Great printerEasy to install, great with I phone, great picture.Cold hand LucVersion: 4.8.0

Epson ET 3850Hi, This product is really excellent, except for laser printers this the best printing product that I have had in almost 36 years. Thanks you and the best for you and for Epson! JJ Grand.BigjosOneVersion: 4.8.0

Impression sans filFonctionne très bien.Descarino021Version: 4.8.0

Affichage!!!Bonjour, nouvellement installé ma EPSON. Où est donc passé le recto-verso? Processus de configuration bien fait, bravo..MgroyVersion: 4.8.0

LoveI love that I can print from my phone anywhere I am.Medusa temptressVersion: 4.8.0

Impression image photoLa qualité est Surprenante,exceptionnelle 🤩.Super PoupaVersion: 4.8.0

Great productGreat quality easy to use.Shawn w2Version: 4.8.0

Great printerGreat machine, but frustrating at times.MelrockxoxoVersion: 4.8.0

Eco Tank ET 2800This printer compared to any other I’ve had and I’ve had several over the years is the best one yet. It would insult me to buy a printer for $60 and pay $80 for cartridges and then end up printing 10 to 15 coloured pictures and that would be it. With this tank, I don’t even think of the cost of the ink. It just keeps on going and going. The printer was $350 in the possibility of printing several thousand sheets. This is the way to go Epson it should’ve been out years and years ago..Montserrat1Version: 4.8.0

Epson 2800Nice printer, however, we only got an IPad set up and one laptop. Unable to set up the second laptop for some reason. Very frustrating..Dee SummerVersion: 4.8.0

Best n economicOne of the best printer and ink is cheap than any other printers. And thousand of prints in first refil..EhtasamuddinVersion: 4.8.0

Have to reinstall xp-4200 and reestablish connection every time I need to use machineOtherwise very quiet and straight forward Next there is no readily available tech support seemingly.M. UnhappyVersion: 4.8.0

Love the Epson system.Love the Ecotank system and the utilities. Well done!.2pcmeVersion: 4.8.0

ReviewOverall experience good and easy to use.Hasu gillVersion: 4.8.0

Technical issuesSometimes printer does not work as expected and there is no technical help line ??.1st superflyVersion: 4.8.0

Love itIntuitive, sensible simple easy to follow steps in setting up. Does it all..Ken BrambleVersion: 4.7.2

Location?Why would a printer need to have access to my exact location information in order to function? If they need my country they could ask for it. I’m not giving Epson aces to my location data..DanytryuiVersion: 4.8.0

BESTBest ever printer love it.Check salesVersion: 4.7.2

Great jobOnly one thing I didn’t like and it was not dark enough. But next time I will change to a darker setting. Thank you..Nema JeanVersion: 4.7.2

EnvelopesThe only problem I have is on how to setup and print an address for envelopes wish was a way to set it up and input or type the address for a single envelope.OdinRocksVersion: 4.7.2

Shopping experience!Our experience at Jerome’s was above all expectations! Randy was more than helpful and provided us with both helpful advice and product information. The lunch provided was outstanding and Erika’s cooking was 5-star! Pat and Sissel.Patrick NovemberVersion: 4.7.2

Great!Friendly app! Will guide you every step of the way. 🙌🏼.Kaloka!Version: 4.7.2

Fácil de usarEs muy práctico y se conecta inmediatamente.DayarpVersion: 4.7.2

Convenient and hassle freeIt’s easy to print especially when you’re on a rush.SepheeVersion: 4.7.2

So helpfulI was struggling how to make my printer works again and to be connected to new wifi, and this app help and guided me step by step, the instructions are very clear and easy to follow, I’m so happy coz it works!.JmegreatappVersion: 4.7.2

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 5.3.0

Epson Smart Panel Negative Reviews

Constantly disconnects, then nowhere to be found!When we first got this printer, we liked it; despite it having no touch screen, it seemed to work okay. And we were lured in by the economical ink use. However, it seems like every time we want to print, it has disconnected, and it cannot be found! 😡 Then we have to start setup all over again, and over again, and over again, and over again, ad infinitum! 😡. Do you know what it’s like to try entering a complex wifi password on their tiny “keyboard” with no touch screen? A very time consuming process that would be bad enough if we only had to do it once, but absolute torture to have to do it every other day! Grrrr! 😡Today I tried numerous times to re-connect this thing, but it failed every single time, both with wifi, and with the Ethernet connection, nothing worked! 😡. I’m getting pretty disgusted with this terrible printer, and pretty fed up! It’s still not connected, and it’s dead in the water, a pretty useless paperweight, as far as I can see right now! EPSON, why can’t you make a printer that actually consistently works, and stays connected to a network??? And don’t be blaming the network either, we have a very fast and very capable high speed network with a 1GB fiber connection, with most devices including this printer, connected through hard wired CAT8 Ethernet cables, except for our mobile devices. Epson, Let’s get your printer to consistently work for a change!.Ron SauveVersion: 4.4.1

Epson hate AppleEpson seems to universally make their products difficult if not impossible to use with Apple products. While claiming that Epson printers are AirPrint compatible, I have yet to ever get an Epson printer to consistently work with AirPrint. I have returned 3 Epson printers and replaced them with Brother or Canon because those brands live up to their claims of being AirPrint compatible. The only reason I’m keeping the Epson printer I just bought is because it’s for my business which requires I use a PC for software reasons. But for my personal use I am exclusively Apple having am iPhone, 3 iPads, and a Mac, none of which can consistently connect to this printer via AirPrint. I managed somehow to get the stars to align and printed from one of my iPads twice but have not been able to get the iPad and printer connected since. However this stupid app, which I shouldn’t need since the printer is AirPrint compatible, can see the printer, no problem. That means that the printer is on the network and this iPad can see it but AirPrint isn’t working. There is little to no information about troubleshooting the AirPrint connection in the Epson documentation so I have to conclude that Epson is trying to force Apple users to use the Epson apps rather than AirPrint which is for the birds. I guess this printer will have to go back to the store too..CheriMoVersion: 4.5.0

Not greatThis is not a user friendly printer and app. Sometimes it will print from my pad or phone and sometimes it will not. I guess it depends on the mood it’s in. I should be able to select the icon go to print and it should print period! FIX IT! It loses the Wi-Fi connection very frequently, and no it’s not because the router is too far away. They are about two feet apart. Sometimes you have to save the document to a folder the app recognizes, which aren’t many, then go through the app, find the folder, open the document, then there’s about a 75% chance it will print. One more thing, this thing drinks ink like water and like all printers, it is expensive. The one good thing is the print quality is good but no better than the HP that it replaced. BTW, the HP worked great for years until it didn’t. It took months for the ink cartridges to empty, and it would accept aftermarket ink so I could save a few dollars. Just goes to show that sometimes what looks like a deal is not..Old Guy trying new stuffVersion: 4.7.1

Cryptic, not user-friendly - buying it was a mistakeI bought an Epson printer after years of HP - the salesperson convinced me it was superior to HP, mainly because of how the ink is refilled. However, I find it is FAR more difficult to use - it is not the least bit user friendly. I haven’t recently had to puzzle out how to refill the ink - I did it a while back and it seemed doable but I’m not confident about next time. HOWEVER, everything else about it needs to be puzzled out each time I want to print something out. Also, there is a ridiculously long wait period for it to be ready to print after I turn it on so when I try to print and get an error message of “printer not ready” or “not detected” I don’t know if it isn’t being detected for some reason - such as not being connected - or just hasn’t taken its 15-minute warm-up time. I feel buying it was a mistake but since it’s new I’m stuck with it - I won’t make this mistake next time..Portfolio hard to findVersion: 4.4.0

Poor integration with AppleI have tried for a couple of years to get the Epson ET-3850 to print from the Apple print tools built in to IOS and OS but I think that integration is even worse now than two years ago. You can only print by using the Epson App and software by first using the built in Apple software first, but the it usually won’t find the Epson printer so the you send/share the print to the Epson App (which I think you have to enable to be in your sharing options) and then you can usually print. In order for the Epson software to detect the printer, often I also have to wake up the Epson printer (select the power button) in order to use its own software. The Epson is a great printer by itself and the refillable ink is revolutionary! I mean that a little sarcastically because other brands obviously don’t want to sell refillable ink because it changes their profitability..SuzyBamaVersion: 4.8.0

I DO NOT recomend this app!!Usually my reviews are always positive, but it is not the case with this one!! I am really frustrated with the way they make it!! If there is a way the Epson people could change this, it would be easier… well, ok, this app looks so cool, and when I downloaded it I thought I would NEVER regret. But oh boy, how wrong was I!! It has all these cool features that you can never get if you do it on your own without using it. So yeah, that is cool, but I even didn’t get to USE IT. The thing is, is that it tells you to find your printer (of course) but when you try to put in your Epson printer, it cannot find it!! Though I have it on, and when I want to print directly from the web or from photos, it works perfectly!! But when I try it on THIS APP, it doesn’t work! All the things that we have tried to do, it doesn’t work! So if that can PLEASE be changed, this app would be PERFECT.Amasing reviewerVersion: 3.2.3

Can barely use this appLocation is asked for every single time I open the app to try and print and take forever to connect. Sometimes it’s not even worth trying to print because it’s so time consuming and frustrating just to get it to connect. The app doesn’t connect to the printer most of the time even though it’s connected to the same WiFi and other times takes up to 10min to connect. Then when you cancel a print job everything is frozen on canceling until I unplug the printer and plug it back in. The HP app works flawlessly and wish I would have kept my old print now. I just got this printer and considering taking it back just because of this stupid app. Horrible customer service, no updates, no explanations, no help, and just a terrible user experience. Please get this fixed or I’ll deftly never be buying an Epson printer again..DRS1977Version: 4.6.3

Stick With the Manual Install ProcessI downloaded this app to install and configure my new ET-3850 and it worked … up to a point. The first attempt put at charging the ink went nowhere so I backed up a step and restarted it. Worked ok the 2nd time around. It didn’t do much else after that. I opted to go down the path in the “Start Here” instruction guide that DIDN’T use the app and everything appears to have installed fine. Of course it took me through the ink recharge again and I had to manually connect to my Wi-Fi because the auto setup didn’t work, but being an IT techie guy it wasn’t a big deal. I pity the folks who are not tech savvy in trying to do this. I see a few support calls in there future. So far the printer works great! I replaced an Epson Workforce printer that I’ve had for 15 years..No-Never-NoneVersion: 4.4.0

Printing photosOk, so I got this printer about a couple of months ago. I haven’t tried printing documents yet. I basically got it to print labels for my business, that part works well. I had a photo of my husband and my self I wanted to print out, just a 4x6. The printer kept telling me wrong paper size, I checked and rechecked and it was right for what I wanted. Printed photo and about 1/2 way through printing, the paper slides and I ended up with a “rainbow “ effect on the end of my photo. So I printed again and same thing happened. I gave a 2 star because money is money theses days and you should be able to print good quality photos but not with this. Would I buy again? Yes, only for printing labels . Buy anther printer for photos because this one isn’t worth the money..Carolinagirl2781Version: 4.5.0

Epson Won’t Work With Apple ProductsI’m on my second Epson printer, currently an ET-3850. I’ve been through the Epson Smart Panel settings many, many times. It hasn’t helped. If I do some combination of restarting the printer, restarting my computer, reselecting the printer through settings, etc, it will eventually print— maybe. If it does, I can then print various documents. However, if I don’t print for a while, such as overnight, it won’t print again. I then have to go through all this again. It consistently does this with my Mac desktop, my new IPad, my wife’s iPad, my iPhone and my wife’s iPhone. This seems to be a common problem with Epson printers and Apple products. Epson should make it very clear in their advertising their printers have major issues when you’re using Apple products. This is simply ridiculous and unacceptable!.Disgusted with EpsonVersion: 4.4.1

Why are multi-page documents printing the first page at the bottom?My much older Epson printer was smart enough to print a multi-page document, last page first, so that the completed document was already in proper page order. My newer ET-2400 printer prints the first page first, next, the second, etc, then the document has to be sorted to rearrange the pages. It sounds like a First World Problem, but what I don’t understand is how the user friendliness of your printer deteriorates rather than improving over time. While I’m on the subject, I couldn’t believe the hoops I had to jump through to get this printer to work with a new Apple MacBook Pro. Even after installing Epson drivers in the MacBook Pro, the printer is still not recognized as an airPrinter when attempting to print via an Apple IOS devices. I can only print from an IOS device by using a convoluted multi-step process. Share->Print->Share->EpsonPrint My much older Epson printer had no such issues. Why are you making your product harder to use? It is far from intuitive. I do not understand why printing to this printer in particular is so convoluted..YouWontLetMeEnterMyBadReviewVersion: 4.7.1

Tolerable but not greatThe printer prints well. The controls to do anything besides print, such as scan - not very clear at all. For example: on the printer’s home screen is a option to scan. Unless I connect the printer to my computer with a cord, this option DOES NOT WORK. And, no it is not the wifi. I have a friend in IT who came over and walked me through the reinstall and he had no luck with it either. So the only way to scan is by using the app. Fine. Through much trial and error, and using my iPad or iPhone the scan feature can be utilized. I painstakingly added info to scan directly to my Google drive on setup, and yet that option does not appear anywhere. Nor can I see the original users added at the first and second install. The device also has its own email address, for remote printing - that option hasn’t worked either. Look, I am admittedly not the most tech-savvy person, but what is the point of bells and whistles if only those with tech training can get them to work?.Zittle12Version: 4.3.0

Was great, now is a brickWhen I first started using this app, it was great. Hooked up to my printer/scanner WF-2830 just fine, allowed me to update firmware, gave me ink status, etc. very UI friendly. Since the most recent firmware update on my printer and the update on iPhone, I have been unable to find, much less connect to my printer/scanner. Other printer apps are still able to find and print to it so I don’t know what’s going on. I’ve searched forums and even Epson’s site to no avail. I can’t recommend a bricked app to anyone until Epson figures out what happened and fixes it. To Epson: my printer and my Apple device have been tried on both regular WiFi and WiFi Direct connection and it still couldn’t see the printer to “set it up”..DJ PolarizedVersion: 3.2.3

Not user friendly for large printing projectsIf I’m printing a larger project, like homeschool curriculum, and I need to just print a page or two from the middle of the curriculum, I have to sit there and scroll hundreds of pages until I get to the right page, then find the corresponding printer page number to make sure I enter the correct page numbers to print. Then when you have to enter the page numbers in the settings, it won’t let me enter them manually, so I have to sit there and click hundreds of times until it gets to the correct numbers. REALLY annoying. If I could use another app I would, but this one is so far the only one that will print the curriculum correctly..AmberdawnchrisfamVersion: 4.4.1

Lots of stepsSet up wasn’t too bad. Having a hard time printing documents attached to emails that was seem less with my last hp printer. Now there a lot of flickering of my phone screen as Epson smart panel bounces from display screen to display screen on its way to the actual printer. Haven’t found copy sizing yet so I’ve wasted 5 pages trying to print one. Seems that the printer wants a picture or saved pdf to print rather than any document… then there’s the sizing issue. Maybe I will figure it out. Next I’m trying, still unsuccessfully to connect a Chromebook. Still working. It’s been a 45 minute ordeal so far..GypoLoggerVersion: 4.5.1

Epson xp4200Could not get my epson xp4200 to print called customer service for help. First gal couldn’t help said she would send me to customer tech support. Chris told me he couldn’t help and would send a request that someone would call me in 24 hours. I do want to wait 24 hours to set up my printer. After telling him that was acceptable and asked, why if he was tech support he couldn’t help. Then he tried to help and couldn’t help me download my printer to the computer. Now he is sending me instructions through my email. Too much hassle for help. If I can’t get the printer to work with my phone and computer I will pack it up and take it back. Disappointed with customer service..Barb katVersion: 4.4.0

Failed to find printer via iPhoneI’ve got a new L3150. The old Epson iPrint app works fine on both connecting through iPhone and my Windows laptop, but the UI is old, and no optimization when iPhone is set on large text display. I was looking forward to this SmartPanel app (which seems to be Epson’s newer and well refined update), but it just can not find my printer at all. I have tried: (a) resetting router following instructions many times (b) allow location track, BT, all “on”, same WiFi network (c) tested on both “wireless” and “WiFi Direct” mode. All failed to connect the printer to my iPhone. Also tested on all iPhones from other family members, still not working..RFox99Version: 2.6.0

BrokenThe app won’t connect over WiFi. It will only connect through the WiFi direct setup. Start there and it’s a mediocre app with limited functionality. It requires a second app Epson creative print to actually get to a lot of the functionality Epson is marketing. There is no documentation around features like connect to Google classroom. I suspect all this is new and it’s a new product so documentation and support are lagging. But until those catch-up, I would recommend you avoid the huge time sink into trying to find some useful purpose for this app- because it just isn’t there..TshippyVersion: 3.2.3

Deep BreathsThis Epson app and printer are giving me a lot of practice when it comes to controlling my anger. I’m attempting to print using an iPhone 15 Pro and iPad 10. Using this app to connect my printer (ET-2400) to my Wi-Fi (2.4 GHz, I know) only works about 30% of the time. “Cannot find printer, printer not in range, incorrect password” are a few of the messages it gives. So I try again. “Printer already connected to Wi-Fi.” Interesting, because my devices can’t find it. There’s even an entire option for connecting to a printer that’s already on Wi-Fi. Be cool if it worked. Next, I totally reset the printer settings and try again. I have to do this every time my device loses connection to the printer - even after just closing out the app after a successful print. I’ve only got it to spit out 6 pages in the last week. “Set up a new product” “Connect to product already on Wi-Fi” “Create new Wi-Fi connection” “Connect via IP address” None of these options work consistently..Lukass1998Version: 4.7.2

Doesn’t Automatically Choose Paper SizeWhile I love that you don’t waste cartridges, this printer is very frustrating because it doesn’t automatically select the paper size like our Canon printer did. It is very difficult to print pictures from you phone because you have to manually select the paper size in the printed, even if you’ve inserted photo paper. So, you have to put the settings in twice. Given how difficult this printer is to use to print photos and other files, I would definitely NOT purchase again. Our old Canon printer was much easier..TTH&RVersion: 4.4.1

Warning exposing my data onlineThis app is limited, yet seems to get around pretty good inside my old files. When I tried to pursue a solution by going to its webpage link that I found within its app, it was a dead end. This is just a tiny little app inside of a multibillion dollar entity that has been around since 1948, providing convenient tricks with our own data, and distracting its collection tactics by pointing out the favors it’s doing to make our lives easier, that is until we find ourselves at the mercy of an app that should be back on level ground in the playing field as consequence for being deceptive to the innocent..My cocky truthVersion: 4.5.1

Enable the “ok” button so I can submit the WiFi passwordCannot submit password via smart panel app because the “ok” button is Greyed out and not enabled. Frustrating and not smart at all! Could only connect the printer via the touch display on printer and was able to print from networked desktop, laptop and phones so hopefully the printer is better than the app. The app however sees the printer but won’t connect so basically the app is a brick and useless to me. Don’t know if you should fix the app because not sure what I’m missing out on because it won’t function. Oh well, what a colossal waste of time trying to get the app to work..MdmileyVersion: 3.2.4

Worst printer I ever hadI will never buy Epson printer.JackieadiVersion: 4.9.0

Location Required?!Not sure why location is required to connect to a printer or scanner on my local network. Support article provides an explanation that isn’t based in reality. Let me use the app without location settings..Sna.keVersion: 4.9.0

ET-2800Très difficile d’installer.CardiotonVersion: 4.9.0

Cannot print from I padCan not find printer to print says no air printer found.Papa 2019Version: 4.9.0

Update errorsI really liked this printer until the app updated and the printer said it had new firmware. The app no longer works with the printer. 😡.WastewarVersion: 4.9.0

Epson ET 2850This printer has so many things wrong. Windows 11. Won’t print black and white documents. Prints rest of document in only light blue. Epson Smart Panel won’t install on Windows 11. Put this Epson Smart Panel on my iPad Pro and first printing turned out great, however subsequent printings won’t print black either! If someone out there knows how to fix this mess please let me know or send in your review of what to do. Already had one replaced unit. Don’t purchase is my advice. I’m so disappointed in Epson..CancereanVersion: 4.9.0

Epson Smart PanelI have experienced constant problems when printing documents from my iPhone or iPad. So often I receive an error message and have to resort to turning off my device, deleting the Epson app then starting over again. I had purchased an Epson printer as Epson products had been compatible with Apple products in the past. With the Epson Et-2850 printer I now have I am unable to bypass the Smart Panel method of printing. This is so frustrating and such a waste of my time..Dizzynomore1Version: 4.8.0

You don’t need to use precise locationWhy am I required to use precise location for the app to work? It works on my computer without an app. Nah man, that’s wack.Jessyp98Version: 4.8.0

PrinterHard to understand the settings, supposed to be simple, but I am disappointed in it.Din-binVersion: 4.8.0

Does not workNo way to enter IP of printer..An aardvark in T.O.Version: 4.8.0

Scan function does not workWatched videos. Got advice. Scan does not work..7 of 11Version: 4.8.0

It never worksNever.Blase713Version: 4.8.0

Almost never worksI have to delete and reinstall this app constantly to get it connect. Honestly the worst printing product / app / software I’ve ever had the displeasure of using..JoeyT172885Version: 4.8.0

ReviewI am finding this printer very difficult to operate. I am using an Apple iPad ,which could be the problem and not understanding the operation of the printer or iPad..YourrideVersion: 4.8.0

Epson printerThis is the worse printer u ever used. continuous errors with windows will not print absolute garbage..Beerfather7Version: 4.8.0

Bug fixes neededPrinter ET 2800 cuts out and disconnects. I am switching from normal print on iPhone to having to go to Epson Smart app to complete. Even that did not work correctly..BbkmmiVersion: 4.7.2

SlowwwThe app is soo sloww.IdkmeyshsjddidkelejVersion: 4.7.2

FrustratingPrinter.Femme de CanadaVersion: 4.7.2

Refuses to connectInitial setup was easy, but now I can’t get it to connect again. Reinstalled the app twice and even tried multiple phones..HaiggyVersion: 4.7.2

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