Fas REWARDS® Customer Service

Fas REWARDS® Positive Reviews

Rewards not working for tobacco productsI have been using fas rewards app since it was released. It has been awesome and a great money saver app. Recently, my rewards will not take the 1.70 off two pack of Marlboro products. I am not sure if it’s a glitch or bug..Knowlesf06Version: 23.16.20231018(2023101802)

Merging 2 FasRewards CardsI am sure that I’ve been able to do this in the past, but I’m unable to recall how I did it. I need to merge a card’s points over to my account (from a card that isn’t registered to another account). I only have the secondary card because I had thought I lost the previous one, but I was mistaken. Please help me. Thanks for your time and cooperation.Bo0n36Version: 22.14.2022082401

Won’t let me create my passwordDownload the app already giving me headaches why? I created my account and keeps saying password bla bla I did put special marks but still saying the same so here I have a app that won’t except my password there’s a name numbers and ?! So why this issue early this morning? I don’t have time sitting here trying to get through so this app sits in the background. 😕.Diamonds mama.Version: 23.8.2023040301(2023040301)

Awesome!I couldn’t get into my account so the clerk told me about the app, it let me reset my password since I tried to email them and they told me that I had to call customer service but with the app it had the option of “forgot password” so much better and I can see everything again 😁.NawnnieVersion: 19.57.2020011701

Saving moneyIt’s so amazing that this rewards card helps you save money and the more points you have the more it benefits! I can’t wait to see all the stuff I am able to get from just using this card!.StephyyHVersion: 21.59.2021110901

Customer ServiceThe friendliness of 98% of the employees I have encountered in these stores is amazing!!! They have treated me like family and like they have nothing better to do than to please me. Best customer service of any business I’ve ever seen!!! Keep up the great work!!!.PaulaCox123Version: 21.59.2021110901

Great discount card!!Love using my FasRewards card at my local convenience store for my purchases! Love when I randomly get a few bucks off my total purchase! The gas rewards are so great to use with the high prices!.RickyjoeturnerVersion: 21.59.2021110901

Awesome App! :)The only thing I don’t like is that I can’t verify my age on the app. It just says there’s a problem with my address being outdated. Otherwise great app and has already saved me money..Zoe O'DellVersion: 21.59.2021110901

Resolved errorYou have resolved the error on my app. Moving this to 5 star because of how quickly it was fixed..JasintownVersion: 23.3.2023013101(2023013101)

Awesome App!I can’t believe how fast rewards rack up & the special deals you get throughout the store if your a reward member! So glad I have 3 stores with 10 minutes of me to benefit the rewards!.WI-Mom-Of-2-CraziesVersion: 21.59.2021110901

Error messageEver since the most recent update, I haven’t been able to sign in and redeem my free weekly rewards. At least the older version would automatically apply any free items without all the hassle the new version provides..T ConsumerVersion: 23.8.2023040301(2023040301)

Better point systemThis has a better point system than other apps around my town. I like it.Tharalph37Version: 21.54.2021092301

Worth itIt’s free and so many great rewards just for swiping the card or using the app heck you can even use just a phone number, free stuff plus’s gas discounts is great!.MrStankeyVersion: 21.54.2021092301

Great easy and FunFas-Rewards is great and now having the app, so much more convenient. I have more access to my account and my transaction history is clear and precise..AWolsnikVersion: 20.33.2020071001

Giving backI’m happy with it you go in store sometime not even knowing that you have any discounts them boom. I like it.Geezz99.9Version: 21.59.2021110901

Still UselessI got the app to work, but it’s still pretty useless. When I present the barcode to the cashier, they are baffled and have no idea what it is. About 50% of the time, they can’t get it to scan and just do the transaction without the rewards card..Bob227456Version: 19.57.2020011701

DisappointedI have had to download the app 3 times now. Very time consuming..ChosenfavoredchildVersion: 23.8.2023040301(2023040301)

Great appIt works beat to not have to carry a card but be able to input my number and get the perks that come with being a member..Allisman81Version: 21.20.2021031201

Definitely get this app if you’re a smokerDefinitely recommend this app.Willys guyVersion: 22.14.2022082401

No longer worksAfter I updated my phone to iOS 15 the app no longer opens or works. I’ve tried deleting it and reinstalling it and nothing happens. Fix this?.FancyPants94Version: 21.32.2021051801

Love itSuper nice to be able to earn while you spend … hands down my fav stores!!.Russie82Version: 21.59.2021110901

Excellent so far!!This has been a great app and program. I have saved quite a bit of money with this app and my gas app combined..T3idVersion: 21.20.2021031201

Server ErrorHaving issues logging in!! Said “other error returned from server”. I deleted app and downloaded again and same issue..WilliamsC18Version: 23.8.2023042101(2023042102)

Loving the new app!This new fas rewards app is absolutely amazing! Finally, everything I need right at my fingertips!!!!! Great job!!!.DaitronSrVersion: 23.3.2023013101(2023013101)

Why not!Great app specially if you like saving money it’s like finding 5 dollars where you weren’t expecting it..Jesterpanda113Version: 20.33.2020071001

AmazingI like this little fas reward card thing, plus I save money what more can I ask for..FasmyrewardVersion: 19.57.2020011701

Great appGives points for every day use and very helpful.Jose CapsVersion: 21.32.2021051801

Starving for cheap gasMy app isn’t working anymore. I tried the app support website and it doesn’t go anywhere.DarkWolfDaveVersion: 23.3.2023013101(2023013101)

Save money by using my rewards card.It’s a big help for me..Twilds12Version: 19.57.2020011701

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Fas REWARDS® Negative Reviews

This app is trashI keeps kicking me off the app claiming error. Even after my thumbprint, email address, and password. I’ve used it twice. Both times I had to use a different email address and start the process over from the beginning. Once I used the free $5 credit. The app no longer worked for my second purchase. Nor would it allow me to link the Fasrewards card to the app, so I wouldn’t need the app if there was a system error. What’s the use of downloading a app that’s only good for one use? Is the app secretly storing my phone’s information? If I enter my information. It claims that the user already exists but it won’t allow me entry..Unsatisfied.customrVersion: 23.8.2023042101(2023042102)

Hate the look and new set upHate the new look and wish I could undo the update. The new look it is hard to navigate and the fact that my screen is now so busy it gives me a headache just to look at it. Lost my order history and an easy way to see when my rewards expire. Lost the easy to see list of deals for free stuff with pictures saying buy one get one deals. Keeps asking me for my location which I don’t want to give and can’t turn off it asking. Can’t opt out of emails either it literally will not let you. Also lost my rewards I had saved just updating the stupid thing. If you haven’t updated yet don’t bother..Ann-Chan89Version: 23.3.2023013101(2023013101)

It won’t even let me sign in!!!😠😠I got the app in hope of saving some money like most people downloading this app, but as I was trying to make an account, it told me that my phone number (or a phone number like mine) has already existed in the system. I am not going to change my number for this stupidity in hope of saving a few cents. If this is just a problem with said system then please reply for beggars can not be choosers and I can just choose to delete the app. I long for a speedily response for this matter and hope that the responder has a enjoyable 2023 year..Kit EstraVersion: 23.8.2023042101(2023042102)

Waste of timeI got the app to get the free five dollars which I was told by a cashier at the shell station that I could use for gas. Turns out that’s not true. I didn’t use my five dollars for a few days only to see it completely disappear from my account. Why? Was there a time limit? And why is there a time limit? It’s free credit to accrue, right? If I have only a few days to use my credit then why accrue any at all? I’m one starring it for misleading context and false credit that is taken away as soon as you get it. You can’t even use it for gas..KnopeandKnopeVersion: 23.13.2023091901(2023091901)

After update: no transaction history, no reward total, contact us form doesn’t workAn older version of the app had a transaction history, ability to see earned rewards (5¢ off etc), and the contact us form worked great to add a transaction when a location didn’t take my loyalty ID. Now all the good features are gone and the contact us form doesn’t work so there’s no way to get a transaction manually added or even communicate issues with the app..I can’t choose oneVersion: 23.8.2023040301(2023040301)

Really loved it until…Rewards were great until the store on my block hired petty thieves and they pretend to scan my card. When I questioned the price they just said it went up. This morning, my rewards were reflected on my transaction. Those kids do that all the time. I have receipts to prove it bc the only personnel I’m willing to do transactions with works the mornings and the price discrepancies shows this..Crimson llamaVersion: 23.8.2023042101(2023042102)

No goodI have my card tried so manny time to get my card down low on it it keeps telling me no account you send me notes for the special all the time I was getting 10 cents off until it stoped and I got free stuff so what’s going on with the app I don’t understand. I only used it in side to buy specials and get gas this app want let me put in my card and except it.CylestineVersion: 23.8.2023042101(2023042102)

Existing cardWhen I registered, it asked if I had an existing card and when I put that information in there, it would not accept it so I had to register as a brand new customer. What do I gotta do to transfer my stuff from my existing card since your app system would not let me kept saying system error.Dennis, Corpus ChristiVersion: 23.19.20231214(2023121401)

App is trashI tried to merge my paper card with electronic app and it wouldn’t let me… so I set up the electronic card with another email address and I used it for the first time today to purchase a coffee and I checked my order history and the purchase is not showing!!! I’ll be deleting this app and just use my paper card instead!!!!.ChoctawcatVersion: 23.14.2023092201(2023092201)

No matching guest error messageCan not use this app . Keeps giving error message every time I try to sign up and add my card number smh 🤦‍♀️ if you can’t use it it’s useless! Even looked online trying find help with error message and can’t find any thing about how to get help with this so will have to delete it.Leftygurl61Version: 21.59.2021110901

PointlessI’m trying to figure out the point of this app because I don’t have a car to use for gas and there is never information about what the current special inside the store is, no digital coupons etc. I think I’m going to delete this app because it’s just wasting space on my phone..SCConwayVersion: 21.59.2021110901

Terrible AppHad the app a few months and all the sudden I’m signed out of my account and it refuses to let me sign back in, saying “error” or “other error”. They must have hired some foreigner to design this app cause it seems like someone is stealing our information..Young nickelVersion: 23.8.2023042101(2023042102)

Employee reviewApp crashes constantly, and almost never works. I like the app, but it definitely needs to be updated. Half the options in the app don’t even work, they just crash the app, and it’s been this way over a year..AlyssaDodge1Version: 21.59.2021110901

Terrible frustrating changeI have had apps for Pride Stores for years. It changed a few years ago to the app that is now being replaced by this one. This one seems the worst by far. Expensive gas and frustrating app..EmartensonVersion: 23.17.20231107(2023110703)

Can't log inThis app feels clunky, confusing, and difficult to use ... and that's when it lets me log in, which is about half of the times that I have tried to do so..Utinni!Version: 23.8.2023042101(2023042102)

FrustratedI like the app but since the updated it’s been very frustrating to use. It randomly signed me out and now it won’t let me log in because of a server error.EmmaeiramVersion: 23.8.2023042101(2023042102)

What is going on?It signed me out and now it won’t let me sign in. It says my email is not in the system but I go to make a new account and it says my email is already in use. I’m gonna delete this app and start going to different gas station..Amanda bowdenVersion: 23.16.20231018(2023101802)

MehEvery single time I invite people to join it doesn’t work. Don’t get any bonus rewards nothing. Half the time when trying to sign up it glitches……. This app is starting to really irritate me..Cran42Version: 21.59.2021110901

Login troublesThe app keeps kicking me out and when I went to get back in password denied had to reset password several times and still denies password..Bubby70’sVersion: 23.8.2023042101(2023042102)

Broken appWhen trying to set up new account I get an error message when I try to key in my card number. Skipping card number takes you too create password page. Get error messages with any password I type in..DarkwolfbcVersion: 19.57.2020011701

Gas rewards - fas bucks disappear 👎🏻Every time I earn fas buks I don’t even get to use them. They just disappear! And when I sent a email about this no one replied like no one cared at all. Worst support ever! Don’t waste your time with this app..DBGs LLCVersion: 23.14.2023092201(2023092201)

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