CPK Rewards Customer Service

CPK Rewards Positive Reviews

App is great. Employees need training.CPK, please push training to your restaurants. Many employees lack familiarity which defeats purpose & convenience of the app. In one instance, the app wouldn't allow paying. After the server called the manager to the table, he advised that he had shut down the app for the night. This unnecessarily complicated paying for dinner. Why let customers "check in" with the app, redeem a reward, then shut it down before they get a chance to pay via the app? As far as functionality, please add ability to enter CPK gift cards as a form of payment in the app. This would streamline paying as well..Joe733Version: 17.30.2017082301

RachelHad outdoor lunch in the patio. Great lunch specials. So happy u were open so we could eat lunch. Our waitress Rachel was on point!! All 8 tables and she did such a wonderful job taking care of everyone. Getting orders, drinks, appetizers and food. Checking up on us every time she walked by to see if we needed anything or if we were ok. Maybe another waitress to help out? But there were only 8 tables. So not sure how many tables they would have each when indoor dining was available. Otherwise she was on point. Busy right when u opened up for lunch. Another waitress came when we were done with lunch. She had help from the guy who seated us and maybe a manger on duty bringing out some meals Cleaning up and bringing out bread. Overall a great experience BC of the employees there. I paid via the app for the first time to save her a trip. Very easy to maneuver. Pls take care of your employees during this difficult time. Thank you.Peet's fanVersion: 20.57.20201204

Blown away!This was our first time visiting California Pizza in person. Sure you can go to Walmart and purchase their frozen pizza; however, the fresh food along with the CUSTOMER SERVICE is beyond words. We had the pleasure of having Sebastian as our waiter. The moment he greeted us we already knew that our dining experience would be delightful! He is a breath of fresh air: warm and welcoming smile, extensive product knowledge and was NOT lazy. This guy is a winner and the overall dining experience was AWESOME!.Wendell N.Version: 21.01.2021040801

California Pizza Millenium MallEmma was the best! The best server I had in a while and best drink maker. She was getting sat back to back and was able to handle it and still give me great service! Even let me use her charger when my phone died lol I love it! Emma you the best and keep up the good customer service. I’m also a waitress and I love when people work hard like me and keep up with fast pace. You good at what u do and I wish u the best. Thanks for a good first time experience.Tee NuttyVersion: 21.01.2021040801

Best Location of CPKThere are a lot of CPK locations in Los Angeles but in my opinion this location in Glendale is the best. The servers are nice and very attentive and the location is airy and welcoming. I love the fact that you can drive up to Level P3 and the elderly in your group do not have to deal with stairs. It used to be nicer when there was no step up but since there was only one step, it’s not too bad. The view of Brand Boulevard is also nice especially at night..Barbie BanezVersion: 21.01.2021040801

Loving Renewed RelationshipWe stopped going to CPK several years ago, the food just seemed to be diminishing in quality and value. Fast Forward to a recent trip to Vegas so we went to a CPK at the Mirage hotel because the menu appeared to be a lot different than we remembered. All I can say is WOW!!!! Food was fresh, current and a wide variety of great tastes. We love it now and have been back to CPK several times since our trip about 6 weeks ago. Highly recommend!.BrowdyCPAVersion: 18.05.2018070702 (2018070702)

CPK App + Dodgers Winning = Frequent CustomerI didn’t used to come to CPK often, but since I started coming due to the Dodgers rewards, it made me a frequent customer. So much that I had others sign up & score free pizzas & buy drinks whenever the LA home team wins. And they win often. I love the Pay by Mobile feature too, makes it way more convenient to pay. Thankful for this app & the delicious menu items..Goldman S.Version: 21.01.2021040801

Love the Mobile Pay FeatureThis app makes it so easy to keep track of your loyalty points. The mobile pay keeps your evening moving along by paying on the spot. The only issue is the suggested tip calculation is NOT correct. Be sure to check that you are leaving the correct tip for your server. Our 20% calculation was off by $6. Otherwise a good app. A helpful add would be to add a nutritional chart for the menu..Hotelgirl2011Version: 19.02.2019012301 (2019012302)

Could update some featuresSo I love using an app to do most especially if available. The only thing wish this app would allow is to sync your rewards account with online ordering without having to log in constantly. You get a temporary password to log in. Once you do the order you had in the cart is gone. If you click out to view anything on the app your cart is gone. Not as convenient.JulieHMVersion: 20.02.20200227

CPK’s app works well and is especially useful!The CPK app is easy to use and works well. It’s very handy and convenient. It locates all CPK restaurant locations, it tracks you as you arrive, it offers special CPK menu details, offers you a birthday gift, tracks your reward points, offers you an itemized check for food ordered at CPK and even allows you to pay with a credit card. We highly recommend it to all CPK customers!.MDTannenVersion: 17.30.2017082301

Great escape from the 111 heat.We were looking to have our favorite treat but we’re afraid it was too hot. After this year and a half it was great to enjoy the great music, food and superior customer service Haley provided. Which is no surprise when the stellar management really empowers these workers to do they very best job possible. Thank you for making our afternoon and weekend complete!.OmegaBDVersion: 21.01.2021040801

Needs ImprovementI’ve used mobile ordering before and had no issues. Now I can’t modify my order, which makes no sense. How do you up-sell without modifying? If I order a salad and need items removed or request extra dressing, that feature is no longer available. It defeats the purpose of using the app to avoid calling directly. Plus, I assumed using the app tracked my rewards better. Allow for order specificity just as I would in the restaurant!!!.LotusBud74Version: 20.57.20201204

Simply outstanding!This app was well made. It allows you to quickly check-in to the restaurant to ensure you receive your points. Second, it allows you to see any available rewards. Lastly, it allows you to pay your bill quickly. I enjoy having this app..ThedudewithfoodVersion: 23.6.2023101301

Gift CardsI love ordering from CPK and the convenience it has when it comes to ordering on the app. However I am not able to add a gift card to the app to use for future purchases which is a bummer and SUPER inconvenient. I have to wait to call the restaurant to place an order then pay when I get the restaurant. Please update payment method feature, so gift cards can be added in the app..SsssL89Version: 23.6.2023101301

What’s with the in-state phone # requirement??Not sure if this is location specific or for the CPK app overall... but why would it be a requirement to provide an in-state contact number when placing an order through the app? People move from state to state, and they keep their cell numbers! So I provided my home phone but if the restaurant tries to contact me, I’m not home!! And what if I’m on vacation out of state and want to order CPK? I’ve never had this restriction imposed from any other app/restaurant. Doesn’t make sense to me..Aja773Version: 18.05.2018070702 (2018070702)

Can't Add Payment MethodI have used this app for several years and enjoy getting occasional CPK rewards for being a loyal customer. I also used to enjoy being able to pay the bill from the app. Unfortunately, my stored credit card expired and the app will not take a new credit card. Every time I try to save the new card, I get a gateway connection error message. Please fix this so people can pay via the app once again..KevinH65Version: 23.4.2023042601

Mobile pay still needs some tweakingLove CPK! Love the rewards program! Warming up to the app. But mobile pay and the way the tip is calculated is very cumbersome. I like to tip on the food total before discounts and taxes, which means I have to toggle the tip percentage each time until I get to the tip I want. (Going back and forth between the pay screen and the tip toggle screen.) A way to override with a dollar amount would be much easier to use..CPK's #1 FanVersion: 19.02.2019012307

This location never disappoints.The service at this establishment is truly fantastic. Whenever I visit, it never fails to make me happy. I recently celebrated my husband's birthday here, and the staff was kind. The service was excellent. Although I do have many choices to go to, but this restaurant is certainly always my first choice..Nash@AVersion: 23.6.2023101301

Always goodWe always start with the dumplings and finish with the butter cake...today we also tried the buffalo cauliflower and the Asian cauliflower for the first time...both were delicious but buffalo had the edge for us. Also tried the BahnMi bowl...it was good. Additional items on the table was the shrimp scampi pizza and the Sicilian...delicious, as usual. Great food, great service...every time Thank you Jessika.NdydbrdjVersion: 19.02.2019012307

Easy PeasyThis app is so easy to use! Want to place an order for carry out...use the app. Want to eat in the restaurant? Check in on the app...rack up your points and earn rewards with ease. If you have kids and need to make a quick this is for you! You can see your ticket total is accurate and pay with the app!.RobinslightVersion: 19.02.2019012307

Works With NumberThe app works great as long as your server puts in the number. Love it. Easy and takes less time to finish and pay. I would think CPK could turn tables faster with less wait time for customers. I will ask from now on to add the check in number..Lost favoritesVersion: 19.12.20191209

Navigation glitchesI’m trying to order takeout and toggling back and forth through the menu, then it suddenly takes me back to the home page. Making me have to start over again. It also keeps instructing me to sign in when I already am. “Sign in to see your rewards” yet I can apply my rewards. I think there’s just too much going on when it just needs to be simple ordering..CJ-CVersion: 19.02.2019012307

I would like to seeI would like to see the servers and become familiar with them—I don’t know if you are offering a good work zone for the employees because I have been seeing different servers every time a visit CPK. I love this app. And enjoy your all the food!.GabrielaEscalanteVersion: 23.6.2023101301

App works well and easy to useAll promos and discounts are automatically applied so that helps. Servers are happy when you already pay by app and they can actually move on to help others. Overall great experience..Shroom08Version: 21.01.2021040801

Such a useful tool!If you dine here more than 3 times a year it only makes sense to get the app. Birthday deals, discounts, and they only get better the more you spend. Have a party or an upcoming company outing to plan? Track the purchase on your account and enjoy your benefits on your next visit...THEO.Version: 19.02.2019012307

ServerOur server, Darice, may be one of the biggest reasons we come to CPK. The food is always great, but when your server knows your family by name and already knows what you want to order, that’s what I call customer service. Thank you Darice!!! The Eldridge’s!.Jonnycat1969Version: 21.01.2021040801

Early birthday lunchCame in alone to enjoy an early birthday lunch as my day falls on Monday’s free Father’s Day. The staff were happy & laughing considering their AC wasn’t working & they were all so hot. I had the best server ever!! Yoli took great care of me & helped me enjoy my day!! Food was delicious & butter cake Devine! Definitely will be back!.Rebekar30Version: 21.01.2021040801

Great appGreat app however I would recommend that there should be another confirmation before payment is processed. I would also recommend that a clear line is made to accept gift cards as an option for payment. I wanted to tip more and found it difficult to change the recommended tip amount..KopliyouVersion: 20.02.20200227

ConvienentThe check-in feature on the app informs the server of your points so they are not forgotten visit after visit. Paying through the is much quicker than waiting for the bill!.Zdukt12Version: 21.01.2021040801

Always a pleasureI have been coming to this location for about 10 years and they always perform at an optimal level. All staff acts professional and they are pleasant to deal with. Food is great and always prepared fresh. Kudos to all involved..Cameronk47Version: 21.01.2021040801

Best Rewards App!This is a robust rewards app that allows you to do it all! Check your available rewards, see how far to go until your next reward, order food and, best of all, pay for it! And, I haven’t yet experienced a glitch while using it..SurfCityNanaVersion: 20.02.20200227

App is not user friendlyI tried to add my giftcard onto the mobile app but was unable to. The App is only able to add credit card payments. I don’t see a selection to add my gift card balance onto the app so I can use in the future. The use of CPK electronic gift is very inefficient. CPK need to update their mobile app to incorporate gift card payment..Ps_masterVersion: 21.01.2021040801

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CPK Rewards Negative Reviews

Terrible AppI tried to use what I presume was the original CPK app which I could never operate easily. Difficult if not impossible to use it to pay. Frequently locked and counter-intuitive. Waitstaff admitted a lot of people complained. I quit using it. Came back to CPK a year or so later and downloaded what I hoped would be a new version. It’s actually worse. Would not let me log in. I used the “forgot password” link to reset my password. Tried 4 or 5 times without success. After requesting a reset, I kept getting the message that my request had timed out despite my trying to complete the process within 20 seconds after receiving they reset link. Thinking maybe my account had been deleted, I tried to create a new account. Also unsuccessfully. App will not even identify the only (and oldest CPK) in town. App seems to think that the only COK in town is the one that closed over a year ago. Don’t waste your time with this App. A couple of years ago I contact CPK corporate about the app, got referred to the developer? In Florida who was totally unaware of any problems. Nothing is ever fixed. With as many budding chip heads as there are out there, one would think there would be one somewhere who could handle an app with at least basic functions. Could it be that CPK ‘s failed apps are the reason for its declining business?.PathfindermanVersion: 22.03.20221213

Truly terrible appThis app is a dumpster fire. It appears to be good when you first open it but you soon realize how bad it is when you try to place an order. The app asks you to sign in but when you order it switches to a web view of the CPK site, asking you to sign in again. There are also multiple ways to get to the web view ordering and each one keeps a separate account and order history. So if you are building an order and you back out, if you choose a different way to get to the order screen the items you’ve already placed in your cart won’t be there until you go back to the other page. The app also keeps an order history that doesn’t work, since the orders aren’t actually placed in the app but in the web view and there are two back buttons when ordering and if you hit the wrong one it will close the ordering page. This app could be very good with some work but right now it’s a mess..NoahbcVersion: 20.57.20201204

Order anywhere elseWant to spend 2 to 3 times the amount for pizza through an incredibly frustrating app? Then this is the product for you. Do you like signing in multiple times and having multiple accounts for the same product? Well, then welcome to the CPK app where you have an app account and a rewards account and you need to sign into both to order pizza! Did your order go through? It’s a mystery! Did you click purchase only to be promoted to sign into an account, even though you are signed into the app? Welcome to the CPK app! Who would have thought that something as simple as ordering pizza could be so complicated? CPK did! And don’t worry, the head ache of the experience you will be charged heavily, because everyone knows pizza is a scarce resource that only CPK can provide! Don’t try to find another pizza place, because you can’t, it’s literally impossible. Order today for a decent pizza for the price of a much better pizza..Im a dudeVersion: 20.02.20200227

Online ordering is badly brokenI love the convenience of online ordering, especially these days. Unfortunately, I have very little use for the app if I’m actually in the store. The app logs you out of your account as soon as you select online ordering and takes you to the website in the app browser window. You must then login again there or you are ordering as a guest. After logging in should you try to go back to a previous screen you are taken back to the app main screen. This closes your online ordering and deletes your cart. If you go back to online ordering then you will have to login again. This is repeated easily over and over. It’s actually easier to call the store and place your order than ordering via the app. Please fix it, QA of the app should have caught the issue 100 out of 100 times..GTR-HawaiiVersion: 20.02.20200227

Not an allergy friendly appThis is a well-functioning app and I am a long time patron of CPK. However, the last time I ate at CPK with my wife she had a severe allergic reaction, sending us to the ER (not a fun experience). Now, over a year later she has finally mustered up the confidence to come back only to find that your app does not have an easy to find “notes” section where we can request an allergy-free preparation area. I know we can just call the restaurant but it seems like many competing restaurant apps offer this kind of service and it could be a fairly easy fix?.M K HammerVersion: 21.01.2021040801

Needs Apple Pay—can’t even place an orderThe menu is full of glaring layout bugs. I get “Invalid Authentication Token” trying to checkout. Had to place an order on the phone!! Not only do they not have Apple Pay, but the Credit card entry form is just insane. No auto fill at all. It’s just not acceptable in this day and age. The app is otherwise useful. If they can add Apple Pay, I could order online for pickup or pay my bill from my table. Leave the plastic cards at home. Then, if only I could order the Sedona tortilla soup with the soup + salad lunch duo… I could finally recommend the app wthout reservation..Daryl ZeroVersion: 22.02.2022091302

Long wait to even be acknowledgedWe were seated right away, but it took almost 15-minutes for anyone to even acknowledge us. The waitress assigned to our table was too busy talking with other patrons and finally had a busboy come take our drink order and then our actual dinner order. The two couples seated right before us and right after us finished their meals and left the restaurant just as we got our food. Also, really cool when the manager “ordered” 4 appetizers for the large party next to us, mostly because she knew them. Must be nice. To be noted we came in before the dinner rush..Unhappy VegasVersion: 21.01.2021040801

Backwards and outdatedSuch and poor user experience that the person in charge of that should be fired. While placing an order if you hit ‘back’ link, brings you back to Home Screen instead of back 1 step, you then have to click ‘order take out’ to get back into your order which in turn makes you watch a stupid video before resuming your order! I’m a rewards member, couldn’t find my account, and when I tried to sign up for new account, wouldn’t allow me because it said I could only have letters for my first name, when that’s all I had entered. Frustrating!.NJRDCVersion: 20.57.20201204

This App is TERRIBLE!!!Do not even think about downloading this app. It’s a waist of time. So much for convenience. It never works, I can’t pay and I can’t even place the simplistic order. From now on, I will only be calling the restaurant to make sure my order was received. Don’t release an app until it works. Whoever designed this and wrote the program, should not create apps. Apparently you don’t know what your doing. However, I do find it interesting that other restaurants work very well. I would think that who ever is in charge should re-evaluate. Oh wait that actually takes time and work..JuansaudioVersion: 20.57.20201204

Cannot order onlineSo I guess an mobile app for a restaurant is most useful for placing orders, but this is exactly where this app falls short. After registration and log in, you pick a location and browse menu to order. Along the way it shows your cart, but if you want to add MORE items, you have to go BACK to menu, right? You lose your cart and location selection then. And you start over... This is a great app to keep browsing your favorite menu items over and over again like in a time loop, but if you actually want to order something, call instead....BlueStar1971Version: 20.02.20200227

Invalid ClientApp used to work but for the last month or so I haven’t been able to use it at all. I keep getting the invalid client message. Then to make it worse customer support doesn’t know what I’m talking about…like it’s your app you tell me. I’ve tried so many different ways to get it to work but now I’ll just give up. I only ate cpk by ordering through the app but now I’ll just stop until they can update their app or get better customer service that can help me. Definitely has put me off for the foreseeable future..Ellen265356Version: 21.01.2021040801

There seems to be a bug in the latest updateI’ve used this app before although I don’t get to CPK often. Just so happens we went last night and I remembered the app and the rewards program. Attempted to open the app and check in and I kept getting an error that said I wasn’t connected to the internet or a network when I was on my cellphone clearly connected to the TMobile network. Everything else on my phone was functioning properly. Needless to say I didn’t get my points credit for my $75 meal. Won’t be using again until bug is resolved.Ejoy01Version: 18.04.2018060407

Almost great, but functionality suffersJust placed my first order. Three times in a row I had to re-add my cc. Also had to keep re-adding my gift card. Unlike other places, there is no way to track your order status. In fact, I don’t even have an order history despite now having points in my account. This means that after you get your text message, that’s it. There’s no way to track anything..NightdrvVersion: 22.03.20221115

Credit card section is brokenBeen broken for a month so you can’t order. It says “please enter credit card info” after you’ve done so. I reloaded app and tried multiple times for over a month. No go. I guess they don’t care that they’re losing orders. I might also suggest a way to send feedback re the app — but that’s just me being an efficient person who would value customer engagement. The app is ridiculous since the problem is never fixed..LindyKingVersion: 21.01.2021040801

Utter CrapSign into app “invalid client” error. Delete app, re-download and sign in, same error. Delete app. Go to website (on computer) reset password. Power cycle device. Re-download ap, sign in with new password “invalid client” error. App will not let me tap on items, or scroll through menu suggestions. For whatever reason, it’s useless. Website via safari on iphone. Same. Was ONLY able to place order, via website over a computer. Terrible..Wsquid17Version: 21.01.2021040801

Difficult online ordering processIt’s a very cumbersome menu to navigate through and then there’s a “back” button that exits you out of the entire online ordering process which is extremely frustrating. I’m pretty sure users view the back button as going to the previous page they were on and not exiting the entire online ordering system and having your cart deleted..ShimabraVersion: 20.02.20200227

Highly disappointedI have been very patient each time I try using it. No matter how many times I edit then update my information it just goes back to San Jose. California address. Never lived in SanJose. And just as most families there is that one person that seems to know everything about using an iPhone. And of course after he tries to show me what I am doing wrong it doesn’t as well. So in general it is very poorly maintained..Keneke_pVersion: 23.6.2023101301

Could be a lot betterEvery time I try ordering from the app there is always an error saying my credit card info is incorrect when it is correct. Even trying different cards didn’t work! Would definitely order way more if it worked, SUPER FRUSTRATING. Also would be helpful if it was easier to see the entire menu from the homepage..мєℓιѕѕα.Version: 20.57.20201204

Location Services. It WorkingI can check in as location services isn’t recognized even though it’s turned on. Fix your app!.Pecan26Version: 21.01.2021040801

One of the worse appsToo bad that Apple does not allow negative stars. App is really bad. Hard to log in, navigate, it does not support passbook as advertised, no way to read messages on the app, among other annoyances..FMaranhasVersion: 14.5.2014100702

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