54th Street Customer Service

54th Street Positive Reviews

ServiceWe love the food and drinks at 54st. However we would like for the servers to listen to things we want for a change. It can’t be that hard. We always eat a salad before the entree and we do ask the server to hold the entree until we finish our salad but every time our order comes out right after we get our salad. My husband sent his food back to the kitchen today until he ate his salad. There needs to be better communication between the servers and the kitchen. We will be back but this could be a problem. Thanks for listening!!.Forgget itVersion: 21.54.2021092301

So far so good..I had to come here to write this at the top. Please don’t ever get rid of your curb-side pickup! I hate going into busy restaurants. I get so incredibly uncomfortable and extremely overheated. Perhaps it’s social anxiety, or simply that I grew up with lots of personal space, but absolutely hate having to wait on food with large crowds of people gathered at the front entrance like places such as Chuy’s. Only issues I’ve ever had is ordering from Ubereats and the order going to a store over 1hr away, twice. Other than that, I’ve been in love with their pastas. For the first time today I’m ordering something different, and I keep forgetting they have cheaper options of food. So I’m excited to be using a little bit of the money I’d be using for pasta for not only a healthier option, but a nice treat of pickles. I may just need to come here more often seeing as they have food choices under 15$ I was never attentive too. I eat out nearly everyday, so that’s saying something..SnowRosVersion: 23.19.2023083101

UI needs work.I placed an order today and it wasn’t until I pulled up to the restaurant that it dawned on me that I didn’t get the sides I normally get when I dine-in. Come to find out it’s because the app doesn’t allow substitutions for sides. This is a poor choice that not only leads to unnecessary food waste but also dissatisfaction as I’m not seeing the value in what I “purchased” when I’m only eating the entree and trashing the rest. Furthermore you’re missing out on an easy up-sell opportunity. It’s tough to see good restaurants making bad decisions but the beauty of feedback is that it can highlight some areas of opportunity and give you a chance to salvage a poor experience if necessary changes are made..Mytw0b1tsVersion: 22.17.2022121301

Very user-friendlyI have never left a review for an app but as a user-tester I have been so impressed with my last 3 experiences using the 54th Street app. It is very easy to use & self-explanatory. It also keeps track of your rewards and coupons; allowing you to apply it to your order at the touch of a button. The only down side is that some of the items stock images do not show. Additionally, the calorie count can be confusing. The calories of the sides are clearly marked if the item adds additional calories, but a few sides don’t have a calorie count..Mizzchelle87Version: 20.26.2020042101

Left a funny tasteI was able to place an order, but hard not to compare to other food apps. There is no notification in the app or otherwise that the order is ready. You get an email and just trust the order will be ready at a stated time…or longer if it’s a busy time. And what is the Check In button for? I have yet to figure it out. It’s not intuitive. I thought maybe it was to let the restaurant know I arrived. When I clicked on it a number pops up and says it’s valid for a couple hours. Valid for what? Anyway it didn’t let anyone know I was there. I had to call. A bit cumbersome..IamshooVersion: 23.19.2023083101

Gift CardI like the app and the ability to add a gift card online but it’s not functional. It shows what the remaining balance is after you apply the gift card (which is a lot further along than most restaurants) but when you try to use your card to pay for the remaining balance it stated “the sum total has to equal what’s left” or something similar to that. Which didn’t make sense because it added it up for me and allowed me to pay with card. Had to go inside the restaurant to get it squared away..DJ OoshVersion: 20.33.2020071702

Ms DeniseOur 1st time here. Customer service was good; our waitress was great and the food was excellent. My only concern/problem is they were NOT crowded at all but it took 20 minutes for chips and queso (appetizer) to come out another 15 for our soups and salads to come out (which was before dinner) and another 20 PLUS minutes for our dinner to come out (only 3 of us). I guess if they’re ever crowded when we go we’ll most likely will leave and go elsewhere..DS2019!Version: 20.64.2020122203

Side noteWould give it 5 stars if it had a section to add a comment to be more specific with the order. Since you can’t call in an order anymore. Also, once you do call in from the number on the sign they have on the curb, to let them know you’re outside it’s already to late cause the order is ready. So you can’t make any drastic changes to it when you do get a hold of a person.TrueCalmGameVersion: 23.5.2023040501

Love app - some issuesWe use this app a lot. Our problem is, we NEVER get credit for our visits. I’ve talked to managers on more than one occasion and told I should receive credit for a visit whether ordering in the app or in the restaurant. Still, no credits. I usually say something every 2-3 visits and they give me credit..MarkatoddVersion: 21.54.2021092301

Convenient but not...There are some really weird quirks to this app. Some items don’t allow you to remove ingredients like cheese on the veggie burger, for example. So, I have to call the store immediately after placing my order to make the request. Also, when I was checking out it wouldn’t let me go past the screen where silverware and honey bread quantities needed to be entered... I left them both at zero but it told me I had to add something??? Weird to be forced to add a silverware when I don’t need it..Nickname17377478393873Version: 20.64.2020122203

The biggest flawThe biggest issue I’ve experienced so far is adding notes. Some of the items and/or options are not listed and if you have special requests there’s no notes section for any of this. It’s unfortunate. For example, when we go into the restaurant, we order a kids burger with a gluten free bun, but there is no option in the app. So we have to pay 2x the price for a regular burger.ChemsasianVersion: 21.54.2021092301

Lee’s SummitWe do car side to go twice a week. The inconsistency is going to drive us away, tonight my wife and I both got chicken strips w/ 2 sides. The chicken was so tough we only ate half of the chicken. 2 weeks ago my wife ordered the chicken strips, it was so good I tried it. Never again, at least when I get a salad with no avacado I can add some at home, sometimes everything is excellent and then the next time it’s like tonight, poor! Help.Black ford p/uVersion: 21.43.2021072802

Great to me…. I think people just like to complainI’ve never had any complaints. The app offers coupons, rewards system , to go services etc. Not having silverware or missing sauce isn’t the apps fault lol. People are just weird and like to complain about everything lol..Humpday123456Version: 23.5.2023040501

Door Dash didn’t deliverAlthough Door Dash was given the exact address and suite number of the delivery location, they failed to deliver the food. It was an order for 14 people at a medical clinic. The clinic staff went without food because the delivery driver didn’t complete the delivery. The Door Dash Driver took the food back to the restaurant nearly 1 hour later, claiming the food was not deliverable. 54th St food is always good but I think they should fire Door Dash as their delivery service..Angry at Door DashVersion: 20.33.2020071702

You have to try this place!Tater kegs, calamari, all of the appetizers alone are an absolute dream! So delicious! The burgers are amazing! Fantastic gluten free menu options! So, so many! The gyro, the French dip, the Reuben with the garlic aioli. It’s all just oh so good! It tastes like what you dream food should taste like, ya know? I don’t write reviews very often, but I had to here..KnicknombreVersion: 22.14.2022082601

Where the heck is the gravy?!Ordered lunch today & had it delivered. Food looks great & the gentlemen who delivered it was very nice. But where the heck is the gravy?!?! It always comes with gravy for the chicken fried chicken meal but it’s missing from my order. That’s the whole reason I order this on occasion because the gravy is amazing. I’m disappointed. Food is good, but the lack of gravy is not cool..Iluvdrpepper25Version: 23.5.2023040501

Tom DDidn’t watch the pickup time when I placed my order on line. Ended up waiting curbside 45 minutes for a burger and salad. Love their food, but wasn’t happy with the 45 minute wait. When I first pulled in they took my name on the spot. Curbside Came out a second time to get the name again. 30 minutes of sitting curbside, I was told when I placed my order on line that it wasn’t scheduled to come out until another 15 minutes. ☹️.Fine Diner @54Version: 20.26.2020042101

Very happy with food and service!I love ordering from this restaurant. Their food is constantly good or better. They messed my order up once and they more than made up for it. It was a pleasant surprise when they offered to add reward dollars to my account? Very generous!.HappydalesVersion: 22.14.2022082601

LoyaltyI have had visits where sometimes they apply a loyalty reward, other times not. Is it an extra step the servers (or people running the pick up orders) have to take? If that’s the case I will ask for a manager to cash me out from now on as there are some obviously too lazy. But your chicken tortilla soup is amazing!! I will come back if only for that!!.MolliesWorldVersion: 23.19.2023083101

Absolutely great menu!I have visited different 54th Street locations and every visit has been an awesome dining experience!!! What I enjoy, whether with a group or another guest, is the array of appetizers which can be a meal in itself. Salads are the best also, along with the steaks, sandwiches and burgers! Thanks for a great restaurant!!! My recent birthday rewards were a great gift!!.LloydrogerVersion: 20.26.2020042101

Great FoodI like the food. Fresh, never get wilted salad or overcooked food. I wish they would add a few options to have meat left off. The spinach artichoke pasta is fantastic but the app only allows to pick a meat protein, no option to leave it off. The vegetarian burger was spicy, good flavor, but too hot for my liking..Soylent GreeneVersion: 22.14.2022082601

Love 54th not crazy about appIt is easy to order on the app but you can’t add special items or give instructions. For example I can’t get 2 kinds of cheese on my cheeseburger or extra cheese. I also couldn’t get grilled onions instead of raw. Called them to request it but seems like there should be a place for other/special requests on there..JensalmonsVersion: 20.64.2020122203

Good app but could be greatOrdering and menu interface is simple enough. Unfortunately, rewards are not working and there is no option to customize entrees. My son likes a plain cheese quesadilla when we dine in but there is no option to remove the chicken from the chicken quesadilla in order to get this for delivery options. Fix these issues and the app would be great..Grayman615Version: 20.64.2020122203

OnlineI don’t know what they are doing so different now from before( cuz it was bad) but I can’t say enough good things about ordering on line with 54th in Blue Springs. Excellent service and the food has been fantastic!!! Keep it up. I keep going back!.HsjddsbsichdVersion: 21.38.2021062201

No ‘extra’ button??!Needs a comments section and option for extra. I usually remove items like jalapeños and cheese, and enjoy extra pico. But the option for extra or replacement isn’t an option. And since the stores are no longer accepting phone orders, the frustration intensifies..NDH1979Version: 23.5.2023040501

Suggestion for appI put the wrong time in for the app and I was an hour off and I could not cancel so I showed up and they did not have any sign of my order and then I figured out what happened and had to sit here for an hour or waste $40. Can you guys put a cancel order button?.TMfixVersion: 22.17.2022121301

Confusing AppI don’t understand this app. Especially the “Check-in” part. I’ve been here like 12 times but app only shows 2 visits?! Every other food app that I have doesn’t have a “ check-in” part unless it’s to notify them to prepare the order. A F&Q page explaining how the app works would be great..Erock5804Version: 21.43.2021072802

Usually GoodThis place is great unless they mess up. They you lose. They forgot ingredients and don’t refund like other apps do. If they mess up they have no accountability on their ordering app. Other apps fix it immediately with a refund. When the restaurant messes up. Won’t use their app anymore!!!!!.VanpedqVersion: 22.17.2022121301

App works fantastically wellLove the food and it is much easier to pick up your food rather then a deliver driver running off with it ... Gift card section doesn’t work so well.JosVn84Version: 20.64.2020122203

Pretty goodI would recommend a notes section.. I do not like the salty seasoning on the fries and there is absolutely no option to say no seasoning. And now they don’t do call in orders neither. Some people like to change somethings so please make a notes option or allow a button for no salt..T t -Version: 21.43.2021072802

First TimeI go to the restaurant all the time. Always a good experience. This his the first time I use the app to place a request. Easy. Intuitive. Would make for a better experience if you could add small notes for condiments or basic substitutions for items... such as no mustard but add mayo or apply surcharge for extra salad dressing. Thank you..SneakyPabsVersion: 20.8.2020022501

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54th Street Negative Reviews

To go foodWe ordered just ordered off the app, got home and we ordered the Cajun philly which was all gristle & the devils den burger. Which I don’t know what burger they gave me but it’s definitely NOT the devils den burger. It has no Buffalo sauce and it’s full of bleu cheese crumbles which I do not care for bleu cheese at all! We called the store to let them know how horrible the food was & the to go girl just said oh ok let me get the manager. No I’m sorry that that happened or any form of apology. The manager gets in the phone & my husband proceeds to tell him very nicely what kind of food we received & the manager just kinda laughed & said “I hate when that happens” no apology at all and said I’ll make you a new one if you drive all the way back up here! No thanks, sir! Seriously? Obviously we don’t want another one when the meat is pure fat. Not a word about the giving us the wrong burger either. So disappointed. 54th used to be so good. Obviously that ship has sailed! Customer service & food wise. I would not recommend this particular 54th to anyone..Recepa77Version: 20.60.2020121002

Lost then screwed up orderNormally we like the service from 54 street but tonight they messed up. Three different servers had to come out a couple minutes apart to confirm my name and order—obviously they lost it. All we wanted tonight was the summer blend salad and waffle fries/dip. Almost 15 minutes after the time the app gave me as a “ready by” time they brought out my simple order. Anxious to get home I made the mistake of not checking their accuracy but for such a simple order it didn’t seem necessary. Unfortunately when my wife opened her salad there was no dressing. If you have had the summer blend salad then you know the dressing is a rather important part. Not like you just throw on some ranch instead. So no dinner for us since it as already after 8:30pm. For now on I guess I will have the server wait with me next to the car while I check each and every thing which I thought was their job..Kwarden1Version: 20.64.2020122203

Sadly not the best experienceI ordered a bowl of steak soup 2 hours ahead on the app. I arrived at the specified pick up time and was brought another persons order as well as mine. I tried to get the attention of the server but no luck. I called on my phone and no answer. The receipt said “black explorer” which was parked next to me so I asked them if it was theirs and gave it to them. When I got to work and it was time to eat, my soup bowl was only a little over half full with no silverware, no napkins, no bread, no crackers…. I tipped 20% on a takeout so I paid almost $9 for half a bowl of soup I couldn’t eat because I had no spoon… I am just saddened and my 12 hour shift will be extremely long without food. This is the second bad experience I have had at this location and I love their food. I just don’t know if I can go back and waste my money anymore..5_4_FunVersion: 21.54.2021092301

Service was fast…..too fast!I wanted to give zero stars, but the app makes me choose at least one. I needed a late night snack, so I ordered some tequila rolls and soup. When I got there, my order was ready a few minutes early which was great news until I got home. The dipping sauce and silverware was missing from my order. I was too hungry and tired to drive all the way back and have them remake my whole order, so I just choked it down dry. I normally wouldn’t even write a review for this, but it’s happened to me 2/3 times at the Euless location! That sauce is the most important part of the dish and I it’s not easy to eat soup without a soon. Now, if I decide to go back, I have to triple check my order for missing items from people who get paid to do a service. Please do better..BahdhfhVersion: 22.14.2022082601

Curbside OrderI ordered curbside my order said it would be ready at 6:59… I waited a while went into 54th I want to say six employees walked past me no one wanted to help they didn’t speak or nothing. Went over asked an employee about my curbside order that were standing by bathroom at station area they acted clueless… then went to bar where the employee literally stood in front of me filling up a cup never had common courtesy to ask have I been or can he help me. I finally asked someone can you please help with my order, then I saw a manager who took my name and went to check on my order. I told him literally every employee walked past me and never asked if they could help me…. A horrible experience on top of that the gravy wasn’t in my order for my chicken fried chicken….Kimbella86Version: 23.19.2023083101

54 app is trashI have called in for years and now only can use app. which is trash. I tried ordering other day and it told me to call in as it couldn't do my order. So i stopped in to order my food instead cause phone line doesn't have direct call in anymore option. App functions slow and is missing alittle extras i ask for when ordering. All the other bigger and small steak houses kept there call in lines because they have same issues with there own apps. Whoever division department head came up with app only should of invested time into asking why the other places kept their call in first. Just note i don't like giving negative review i have been going to 54th restaurants for 20 years now in KC..ChachazdVersion: 22.14.2022082601

Going downhill fastOur first time here was a mess but it was happy hour on a Friday. We survived and had a good time too. But since then it’s one thing after another- out of bbq baked beans; the app tells you 45 minutes and you get there early and it’s already cooked and cold; a seat in the restaurant where the vent blows directly on the table and chills your hot meal into ‘fridge leftovers and now our latest - asap meal order that can’t be found but when it is found it’s marked as a specific time pickup an hour later-the restaurant wait is 10 minutes but they won’t cancel it and let us go in and eat. What next bogus charges on the credit card?.Weblee2407Version: 21.54.2021092301

App is bad.The app is trash, it works decently but there’s huge flaws in the design. The call for Apple auth doesn’t work so the password is never filled in automatically. It doesn’t authenticate if you’ve made an account before in the very beginning and instead has you fill in your address your reward card your password email first and last name and then it says you have an account already. There should’ve been a check in the beginning to see if the email is already registered. Waste of time, I decided to not order from 54th just because of it and wrote a review - and went somewhere else..FokxVersion: 21.54.2021092301

Horrible customer serviceOrder through 54th street app, as the chesterfield restaurant requests. Choose delivery which is an option. Order says completed. 30 minutes later still no food. Call the restaurant, I am told by the manager they don’t offer deliver. She places me on hold. While on hold I listen to there information, which says or online for pick up or delivery!!! Her boss gets on the line, I am told they don’t deliver and the app is a 3rd party. The app contracts with drivers for delivery and they have no control. He then just hung up. No further conversation. Can’t believe what horrible customer service!!!!.Amward76Version: 22.14.2022082601

Terrible Experience with a Mobile App OrderI ordered (2) salads for my wife and I. Went and picked up the order and returned home. She I opened the containers and checked the salads I noticed the following; the lettuce appeared old, minimum toppings were added, and the chicken was dry and extremely hard to cut. We attempted to call the restaurant located in Shiloh, IL and we were hung up on multiple times and kept being sent to the voicemail/automative system. I will be returning these items to the store and having a discussion about professionalism, food quality, and overall customer service..W. SpencerVersion: 23.19.2023083101

Fix your billing/payment partHad two gift cards we had from when they messed up our order last time. Went to use them to apply towards the balance of this current order and it wouldn’t let me apply them. So what good are the gift cards if I can’t use them? Yes I could use them in the restaurant, but we aren’t going in to too many restaurants to sit down with no one setting up for social distancing anymore, especially since we’ve had COVID twice..Atcwhiz2000Version: 21.54.2021092301

App does not load on IOS 15I have been using this rewards app for years and during this pandemic I ordered curbside frequently. I don’t know if everyone has this problem but after loading App on IOS13 Whenever I try to boot/activate the app to order some food it give a white screen or bounces out to main screen. I tried to contact app support but it just gives me customer support for 54th street. I now have to order through their website. Frustrating!.Wingman726Version: 21.54.2021092301

Why have “Express “ serviceI waited 10 minutes after the appointed time no one came out. I went into the restaurant to find three staff members standing at the door talking about college classes. I ask about my order, and one of them went back to check. The other two just stood there, talking like I wasn’t even there. finally got my order. Why I have an express service when there is no express service? Very disappointing..Rikki3113Version: 23.19.2023083101

RewardsIf I’m ordering from the app. Why is it not automatically checking me in. Then giving me credit for a visit was the amount of money I spent. On the order information there is no way to check in. I’ve already paid for it. So it would be a hassle to have a girl check me in and redo the money. It’s a little ridiculous it should be easier than this..LjgddghvcdVersion: 21.54.2021092301

App can’t multitaskPlaced our order for two people. I had a reward so I applied it to the order. I see the charge go through to my account and head in to pick up our meal. The only meal prepared and noted at the restaurant was for the reward. The manager didn’t have the ability to pull the order and my app only showed the reward meal. I’ve used rewards before and never ran into issues. This is frustrating and caused plan delays..Appy issuesVersion: 23.5.2023040501

Can’t handle gift card + credit cardI selected to use the remaining balance of my gift card, then pay the rest with my credit card. But the app gives the error “the sum of your selected payment methods must equal the order total”. The sum does equal the order total, I didn’t even pick the charge amount, the app filled in the amount for me. No where to leave app feedback on their website, so I’m leaving it here..Ron_Paul_2012_for_PresidentVersion: 20.8.2020022501

Doesn’t allow me to enter credit card infoI updated the app. Then I attempted to place an order. When I attempted to scan my credit card, the app closed, losing the entire order, twice. Then I manually entered all of the information from the card, which I know has plenty of credit available, and it didn’t work. Going to have to find some place else to grab take-out..Edf676766Version: 23.19.2023083101

Grilled Reuben was terribleFor my birthday, we placed an order for curbside pickup. It was my mom’s first time having 54th, and she wasnt sure what to get. I recommended the Grilled Reuben, which she was happy to see on the menu. It was so dry and tasteless!! She didnt telll me until the next morning, as she didnt want to spoil my birthday. She saved some of the meat for me to see. Very disappointing! The other 3 meals we ordered were great.... and the mesls were ready at the scheduled time..56at54thVersion: 20.64.2020122203

Below par experienceWe’ve been using the curb service for a couple years. Recently our orders have not achieved their usual level of excellence. Mac n cheese with gravy instead of mashed potatoes, cold wimpy fries, 46 minutes past the stated ready time, cold French dip on a hard bun. I’m wondering if there’s been a change of management of just not paying attention to details..Below par experienceVersion: 22.14.2022082601

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