CSL Plasma Customer Service

CSL Plasma Positive Reviews

Really??????They don't always promise what they say. The money you are to get , debit card they wrk with give you, takes their profit off the top, so you can't get your full days allotment. some of the people in line are extremely rude. Is it really worth it? It raises your blood pressure up or down, So if it's not in their desired numbers on blood pressure, you can step off for 15 minutes and if it's still not right, you lose that day and your rates drop down of what is expected into visits in a week. It's nice to see the brand new machines in Monroeville PA but now you have to wait in line for an hour and 15 minutes plus,,,, another 40 minutes to get the procedure process and they're dropping the payout now for the new machines, what a bunch of bunk . They said it takes less time, so now you get less money. And those emails they send you you better take screenshots of them..33arnieVersion: 3.43.36

Well maybe 5 stars is wrongYes this place is just a meat market they did not give me the 400 for my first fore visits they had said and head on the poster in waiting area and then instead of giving me the $55 like I should’ve got I only got 40 something so realistically, I didn’t get anything that advertised or what I was told I got shorted every time so I don’t know. I think that either of their staff where I went is not. Any good or lied and kept money. I’m not sure all I know is it said I was supposed to get $400 from my first business and tap it off, I did not even get the 55 like I should’ve gotten and they recently from what I understand have made it to where basically they don’t pay like any of the other places do and I can vouch for that tried contacting somebody and never got anything anywhere and they say I need to update the new app but when I go to it, it takes me to the same old app page so I have no idea what they’re talking about that either but that’s about how professional and how much they honor what they advertise and say.Don't trust Wendy'sVersion: 3.45.18

App and CenterIt would be nice to actually receive the refer a friend bonus as promised. I have sent 4 new donors only got money for 2. Then I started as a new donor in June I was to receive 1000 for that month but the 1st 2weeks I was shorted on 4 donations. So that bad odds. I’ve called several times to try and allow them to correct the issues. I’ve emailed. I never got anyone to correct it. Center claims they don’t do back pay? You shorted me like $200. I’m sure your making plenty off the fluids that I donate. That is bad for business and I don’t trust the center to pay me to recruit my friends anymore. It’s sad that your doing it to help people but the center that’s collecting the plasma is shorting the donors. Can’t make it right with you and don’t even give you a reason. I guess they don’t care about nothing but the money they make off your plasma. Nothing you can do but stop donating and people that need the medication will pay even more for it because we all know the less their is the more it costs..ImthatlezboVersion: 3.27.30

WorstI only put 5 stars so it can be seen. This is the worst plasma center in the city! They're purposely slow it doesn't matter how many people are there they do not move at a fast pace. So don't expect to be in and out like most other places. They don't answer the phone so don't call needing any information from them before a visit because you won't be helped. Then when you get there you notice that he phone works it just doesn't get used or answered. Not because they're busy, it's because they just don't want to. This place is a waste of construction and needs to be regulated by someone with authority, because the lazy supervisors and managers there now aren't capable enough to run the center effectively. Not like other plasma spots I've been to..TonyteezydadonVersion: 3.44.3

Needs Additional Features for Improved Customer ServiceThe app is OK to simply track your donor history and schedule a time. Scheduling a time is meaningless it gets you no benefit at all. There is no ability to get in line before others who may have just walked in. In reality the center is completely walk in basis. If I schedule a time but now the center is showing a long wait time a notice should be pushed letting me know. The donor360 questions should be an integrated part of the app not taking me to a website. That is rather annoying. I have to log into separate websites to check payment on my card and any bonuses received. Technically this is now a 3rd login. Push notifications regarding center status would be extremely helpful. I filled out questions at home drive to center only to find it full of people who could not check in and systems appeared to be down. Had I known there was an issue I would not have driven to the center instead I would have planned around the centers issues. It wasn’t worth my time to wait for an unknown amount of time waiting for system to be up and running and all the other people waiting at 7:45am to be checked in..MiwildcatVersion: 3.30.51

Kinda scammyThe app could be better. The rewards portion is a complete scam considering you need 1000 points just to redeem $10 and you only receive 5 points per donation you would need to donate 200 times just to redeem the $10, which would take nearly 2 years at the 2x/week donation schedule= scam! Was told twice I would get extra $$ on my donation and never received it complained to the location and they never did anything about it. They also have inexperienced staff members poking ppl that shouldn’t be anywhere near someone’s body with sharp objects. Considering they make hundreds if not thousands off our donations we should be compensated at a better rate.IndiaaaaaaaaaaaaaaaaaaaahVersion: 3.45.18

Love it but needs a tweak.This app has been a big help and it is very helpful but there are two things it needs to clean up. 1. How much money you should receive at your next donation. - All places are different the money that say on the app is different than at the station. That needs to be fixed or get rid of entirely. That way you don’t feel cheated and the places won’t seem like a fraud. Ex: I received 100$ for my first donation and the station was upfront and walked me through there pricing. They earned my trust. The app says I should have been payed 125$. You see my problem. 2. When picking out your times it is not a set appointment. - when you are working your Calendar it says that they notify your CLS but the thing is that they receive NO notification. This needs to change. It would help me if there was a way to do this. I think it could be a big help in the long run. The moral of the story is Call you CLS plasma place they will tell you on there times correctly. Don’t try to set appointments or trust the time frames. Other than those two things the app is really great and it has been a big help to my family so far..Romance movie loverVersion: 3.25.6

Pretty worth it all things consideredDefinitely a beneficial thing for regular donors. I like getting able to see all my information easily, and the added benefit of the points adding up towards more money. my biggest complaint would be then taking out the option to exchange 500 points for $5. It takes so long to get up to 1,000 points for $10. I understand from the company’s pov, they want people to have an added incentive to donate more. but considering a significant amount of their “customers” are low on finances, it would just be something nice that they could’ve kept for those of us that struggle a little more & could use an extra $5 every now and then. Other than that, love the app!.Itsyagirl6573Version: 3.9.3

App is worth itThis app is pretty nice and provides a lot of helpful information about your donations, earnings, patients treated by donations, and even a history of your vitals from visits. One of my favorites is a display of the best times to donate based on how busy they are. It does a good job and getting you to want to donate again. I’d love to see the amount of plasma I gave and the time it took added to my visit summaries, since this will help me see how efficient I am. I’d also love the health questionnaire to be integrated to the app and not just a link taking you to another link. Still, I really like how much they’ve put into this app and it makes me want to stick with CSL!.Matt's Reviews27Version: 3.18.3

🙄 so soOk I’ve been doing plasma donating for 4 years What I did in the past was check my debit card to see if I’d been paid yet Well finally after getting tired of having to use the card to see if I got my $$$ I downloaded the app Seemed ok at first now it does show in my pay the bonuses I suppose to get Like this week I went in & since this week all my donations are suppose to get the extra $ for each one Now the card does show the bonus,but the app doesn’t 🤔 ???? I got another one to do this week and I’ll bet the bonus $ doesn’t show in my donation history like it should 🙄 forget about contacting CSL through the app it’s a waste of time they don’t read what you send in their form, so no sense wasting time filling out the form and sending it cause no one is going to read it So it’s getting a 3 ⭐️ rating for now and I’ll see if the app gets fixed but not 🤞🏻 on it will be fixed.Freebe Gam3rVersion: 3.30.51

Exceptional Customer ServiceI typically go twice a week so I’m familiar with the layout. The staff and representatives are friendly, informative, and helpful with whatever questions or concerns I have. Never had an issue or bad experience with anyone at the office I go to. They go above and beyond for the donors that show up. I go to the CSL by Midway so it’s extremely convenient when it comes to transportation. They do a fine job in getting donors in and out as quickly as possible. I appreciate all they do for me and others. Thank you..T721ChristopherVersion: 3.43.36

My personal opinionGood app needs work and the abilities to self change locations rewards points are deleted every 30 days, if your not making donation which is bull. Sometimes we get sick and we’re not able to make donations indicate which facilities are accepting appointments in which are not accepting appointments do not accept appointments. They’re on a walk-in basis and you do need to take your ID and Social Security card. Address was sold bill with my name on it within the last 60 days if it’s not up on my ID. you cannot be expired..Bobby66pvVersion: 3.42.36

CSL Plasma has a very professional environmentThe CSL Plasma Center that I went to was extremely organized. They have the perfect amount of employees working at once, not cutting corners with less employees. I am very impressed by the professionalism of the CSL Plasma Center on Columbia Drive in Decatur, GA, just outside of Atlanta. I also was pleasantly surprised when I noticed all of the employees wearing face masks. The Center was very clean. I can’t say enough good things about CSL Plasma and I have nothing negative to say. Well done CSL Plasma!!!.DMal91Version: 3.31.12

The app is very well set up, although slightly buggy at timesWhen I downloaded the app I was able to find things very quickly and it had a good range of information accessible, however on occasion certain features have not worked for me such as the find nearest location feature and the feature to see approximate wait times. Over all a lot nicer than I was expecting and is a convenient and easy to navigate app!.WalkerDude7Version: 3.18.3

Still needs work - also cosmetic bugUsing latest version as of this review date July 18, 2022. I see no place to submit a bug report or suggestion for the app. I recall this in previous builds but if it exists, it is not in the same or obvious location. Reward points show a comma when they should not. Example I have only 107.5 reward points display this: “1,07.5”. Also they still are not including other metrics that should be viewable: Blood protein and hemoglobin.Gwgaston-the real oneVersion: 3.28.114

Amazing serviceFrom the time you walk in until you leave the service at CSL is comforting especially for first time donors. They make sure you are fully informed and make you as comfortable as possible the staff was extremely friendly everyone was professional and they really make the best of your time ensuring you feel like you are in great hands!.Donor 127Version: 3.30.51

Just a thoughtI would like to be disconnected from the machine in a more timely manner. I usual time is 28 to 30 minutes. And I have been waiting for up to another 25 to 30 minutes. I realize that I’m not the only donor on the floor but,,, do believe that it would be possible to be disconnected a little bit sooner from time to time.Jerry l CaldwellVersion: 3.43.36

Need to be investigatedThis place is so bad ima just be honest it’s people that don’t know how to stick that stick they play all day they don’t care about the people only they self. both Chris that work there think they entitled to everything and they lie about what time they open and don’t give no notifications they just sit in the back have good talks but leave people outside in the cold.Byebye2xVersion: 4.4

Add a Banking option to app PLEASEOver all I have had a great interaction with donating. However, it would be great if we could attach our cards to our app, see the balance and connect our bank accounts and transfer the money that way. Also it would be great if there was an area that showed us who all used our referral links and when. ❤️.DscvrfjjVersion: 3.25.6

Louisville,KYThey are really nice very professional. I recommend going and they do their best to not waste your time. The longest I had to stand around after the first day was 10 minutes in line. It’s very generous to donate plasma and it is very generous that they offer money for doing so as I’m not in the best situation and every dollar counts ^^ thank you cal plasma.Cheese girl 8911Version: 3.45.18

Only 1 problemI can’t seem to change my donation center! I keep deleting the 1 I had & trying to add another so I make an appointment & no matter what I do it keeps trying to make my donation center at the old 1. Other than that I’ve found no other problems with the app. If y’all can get that fixed I’d highly appreciate it😊 & I’ll change my rating to a 5 ⭐️.EtRnL MaDnSVersion: 3.36.3

Stop changing the app so much!The original app was really bad, but the update they did about a year or so ago was amazing. So easy to use, everything was step by step. Awesome job. However, this newest update is absolute garbage. Sometimes updating your apps aren’t the best route to take. And in the case of this one, it’s proven more than true..PrzfynestVersion: 3.28.114

This one bugThe app works really well. I like the new update. The only problem is the app won’t go up on my donations soo I don’t know if I’m in gold yet or still in silver. It been stuck at 65 for over a month now and I can’t see how many donations I am from platinum. Please fix this so I can know and keep up with my donations!.Lolo_savageVersion: 3.21.18

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 5.1

CSL Plasma Negative Reviews

The appThe app want let me login it keeps sending me back to the App Store say there is a new version of the app to please up date but when I go in to the App Store there is no update and it just says to open it but when I do and try again it tells me the same thing please fix plus your people take to long to disconnect people from the machines they sometimes will have to poke you with the long needle multiple times they might also want to see about installing new machines or investing in update machines that can take smaller more flexible needle like the hospital have for those people that views can’t handle the big needles the floors are nearly always dirty the bathrooms need to be remolded and updated the chairs you sit on are nearly falling apart. And they keep it so cold that you have to bring a blanket in with you even during the summer time which is plus during the hot weather summer here lol plus some of the ladies at the desk and in the back are always rude to everybody but the people that have there same skin color it’s like they don’t like other races other then there own I always felt like they would wait to take me off the machine if there was somebody someone with there same skin color done after I was done. I had one time where there where 6 people behind me with this lady’s skin color and she sat them first stuck them first even told me that I needed to go see the nurse 2x before finally sitting me her boss had to set me and stick me I got there at 8 am did not even get out of there till they where about to close at 6pm the boss lady did give me some extra money on my card but I don’t do this for the money it’s about the people who have conditions that can only be treated with plasma based medicine. I think I will most likely see if there is a different company to donate to that is better then the jokers.YerahiahoVersion: 3.44.3

Stole money from meI referred my wife and after donating I never received my bonus . I called customer service and the representative and I believe got confused with my problem and told me there was no way to fix it. She then started yelling aggressively with me. She pretended she couldn’t hear me and hung up. I called again and another representative said she couldn’t do anything about it . I asked to speak with a supervisor, and she said I would get the same answer, but she wouldn’t mind transferring me. Why does she have to make such a bad comment? Why can’t she just transfer me like I asked. After a brief whole time, she answered the phone again, and apologized and said something can be done about it after all! So while she was processing my bonus again the call dropped ! I never received my bonus and me and my wife stopped going for good. On top of all this I never received 2500 points I was supposed to have. BPL plasma and Grifols pay more anyways. And Grifols has WAY shorter lines than CSL. Don’t even waste your time and if you like your money..Nathan1992*Version: 3.37.81

CSL PlasmaBetween the app and website their technology and integration are zero stars if I could give one…App glitchy doesn’t update info well for one. When first signed up asked me questions before first visit figured ok cool save a little time nope get there they tell me oh no we can’t see any of that so they hand me a sheet and it’s the exact same questions just answered before came so complete waste of time to use app first. Then next issue comes up about next visit try and answer the health questionnaire app offers well it takes you to yet another page that needs another login or says use the app which the app takes you to the site so that makes no sense 🙄and I work for a tech company so I’m used to technology and app integration at least some use of technology to make things easier not waste time or make it more difficult.DJH85FLVersion: 3.37.81

The payment card is so so terribleTo be clear, CSL itself (including this app) is fine. This is a review of the payment card which I’m leaving here as it directly effects donors and they should know. PaySign card: Doesn’t even work at almost all ATMs. Has worked twice at my banks ATM and then just stopped. Got a new card, didn’t help. The ATMs suggested by the co. are out of commission. I’ve been to four locations and all of them had signs that said they’ve been decommissioned. Support is useless. Saying to visit their ATMs (the ones that are decommissioned) and/or get a replacement card (even though I’ve already done that). They just keep repeating that. Literally just keep going back to that even though I’ve said that’s not the issue, as I’ve already done that and still am having issues. So support is no help whatsoever. Even using it to just get gas, I have to walk into the store and prepay…guessing how much will fill my tank because prices are constantly changing. So never being able to top off my tank. This card is nothing but problems and I’m literally done donating plasma, unfortunately until they switch cards again and stop cheaping out. Sorry CSL, but do better. PaySign, no hope for you..KklncfjnVersion: 3.30.51

No app supportI’ve used the app to over a year now. It’s been great. Doesn’t offer to much, but gets you what you need. First off, it always says I have an unread notification. No matter how many times I read them all, still pops up every time I open the app. However, what really has me on the bitter side is support for the app. I speak with support and they refer me to the center to remove a deferral. I speak with the center and there is nothing they can do. They don’t show any deferral and refer me back to app support. I’m sorry, but god made me human and I refuse to be your monkey. All I wanted was to see my next eligible donation time. I look forward to when CSL can play nice internally together and support their customer. Until then, I will just call and waste CSL staff time answering my questions over the phone..GoreeVersion: 3.37.81

Scam!We made appointments through the app, drove an hour for our appointments only to get told that they don’t accept appointments, only walk-ins, and they can’t see anything that is done through the app. But they won’t let us be a walk-in for our first time donating unless it’s during very specific hours. We called customer service through the app, and the person who answered was completely useless and not helpful at all (borderline rude, and seemed annoyed that we called in the first place). She herself stated that the app is not useful and we would be better going directly to the place to discuss when to go and what is needed . I also never received my bonus for referring 3 different people. I highly do not recommend this app. Don’t waste your time, gas driving there, or effort..Emma and BekahVersion: 3.30.51

Murfreesboro TNMost everyone is nice and will help you but then you have at least one that is a real jerk etc. She blowed my veins twice then when requested someone else and caught her badmouthing me to someone else that rejected me said I couldn’t donate. One incident she pushed the bed with me on it never asked me to move or get up almost knocked me in the floor so she could adjust it and another person walks by and wants to know why the bed is all crooked. My arm still has knots so when at doctor checkups and they do bloodwork they have a hard time and can’t use one arm. Called main office told them to delete my file I would never be back. Try to help others and I end up suffering for it. So sad that you can’t help others in need..Volunteer StateVersion: 3.45.18

CSL DonorTrying to download the CSL app and it isn’t giving me the options to look up balance-past donation information- do survey- or questionnaire for next donation. Trie to call the Racine CSL for 2 days and no answers. Submitted the problem and haven’t heard back. Very frustrating! Trying to get the updated version as of Monday February 20th before going to donate at 6:00am. They said I have to delete the app off my phone. Was on a chat for over 2 hours then I was told I would have to wait till my donation day. So I waited Now when I get the app won’t let me do questions or any of my information. Even linked to a new email account like suggested. Very very frustrating!!!!.CSL DonorVersion: 3.32.15

FalseSo the app is fine does has glitches sometimes. But the issue is more about the facilities. I been going since opening never had issues passing to donate till last month started being told my blood sample was too low it’s never low then started having issues with blood pressure cuff they been putting it too tight which gives false results. I’m a medical assistant and ik that a too loose or too tight cuff gives false readings in some cases that could be a serious issue. I as well as others feel their doing it on purpose so they don’t have to pay for going twice a week I’ve barely been able to go once a week for almost two months since the issues started. Also when I started I never got a front of line pass but months after all of a sudden these people keep cutting the line with these passes their once was when another facility was down due to being hacked and they all came to CSL and we waited for hrs and all of a sudden several come up with these front of the line passes or being brought straight to the front by the doc they were new when I brought this up was told they waited the amount of time we did going through the process which is a lie the process isn’t that long we all were waiting for over two hrs in line to donate not counting the line to get checked to pass and go to donor floor. If it weren’t for the fact that it’s the only one I can go to I’d stop going and I will never recommend them. Their staff needs proper training from actual doctors and nurses on how to do the check in. I seen a guy who was in pain after one of them adjusted the needle cause his machine went off from what I heard she didn’t wait for the cuff to inflat before adjusting the needle and messed up his arm he didn’t come for awhile saw him one day and his whole arm from needle site to almost shoulder bruised. So this facility in Anaheim should be investigated cause it’s not the first issue with not doing things correctingly and messing up peoples arms now when you go they require your full name, birthday and tell you full social # and everyone their waiting to be seen can hear that write it down and use your name ect already had a breach with the prepaid card they give to receive the payments I filed for fraud over a months ago still got nothing and just keep getting a run around by the company.Gothicstar626Version: 3.40.24

No payment for referralsI cashed in my points from referring someone and they took my points away but never gave me the cash I cashed in my points for I have called repeatedly yesterday and today they claim it’s an issue with the app but I’m reading reviews and now see that I will not get my payment as they claim they will pay. Also the person I referred didn’t get their cash that they exchanged their points in for either. Starting to feel like CSL is falsely advertising so they can get new donors and they’re not keeping their word. Not sure how long they can get away with this but it’s clearly an issue they are getting away with as I read previous reviews from other clients. CSL SHOULD BE ACCOUNTABLE FOR FALSEY ADVERTISING!!!.LadySmiley07Version: 3.40.24

Too Many Lies or False Truths (your choice)The Clifton, NJ clinic: 1. If you use any ATM, even one CSL says won’t charge a fee, you still get charged $1.50 for the transaction, no matter what it is. 2. They are slow, instead of paying attention to the clients, even when there s no one else, you’re left standing just waiting while the staff messes around. When no one is there it still takes an hour or more, to get in an out. 3. Some of these techs cause pain when stick the needle in your blood vessel. They need to go back to training. 4. The music they play in the room is constantly played too loud and of a non soothing genre. 5. It’s understood the people donating plasma for money, are in need. However, the place needs to be better monitored. Several times I ask other customers to stop bumping or rubbing against me only to have them create a commotion forcing the guard to intervene. Why can’t the guard/ staff be more proactive in monitoring clients? I don’t feel safe, I feel like I have to be guarded consistently..NuerphVersion: 3.44.3

App issuesIt rarely works properly, right now when you click on the notification bell in the top right the entire app crashes, it doesn’t show specials for returning donors (which y’all should take more seriously), the rewards system is broken. It takes way way way too long to get any kind of decent reward. Heck they took the $5 away which paid THE ATM FEE THEY CHARGE. lol what a joke. I donated here on a regular. Last 2 years I was a platinum donor. Come back in this year (2023) and was a gold donor… I never got my points right, I never received a platinum card with the “platinum bonus”. The entire CSL including the app is a scam..JMiah JohnsonVersion: 3.36.3

Confusing process for new donorsI'm a new donor. I downloaded this app to make my first appointment and register so that I could save time before coming in. I scheduled my first visit in the app and showed up to the location 10 minutes early, just to be told that they don't take appointments at all and they are "walk-in" only. The infuriating part is that nothing I did in the app counts towards my registration as a new donor. The staff told me that I couldn't donate today because they were closing soon and registration takes 2-3 hours for new donors. What a weird process. What's the point of the app?.KveneskyVersion: 3.30.51

I think that the concept evades themA friend asked me join him in donating and sent me a link. Download the app and set up my profile. Even scheduled an appointment to donate. Got there 15 minutes before my appointment to find out that scheduling was a total waste of time. I had to redo everything I had done so that I could schedule, and then still took 3.5 hours before I got in the screening process. I am writing this 5.5 hours AFTER my appointment time. Don’t waste time with the app until after you become a donor..ChaplainRevVersion: 3.45.18

Horrible UpdateWe used to get points on every visit they would add up and were redeemable for real money that already wasn't that great as it took 2.5 months, with platinum status (100 pts per visit) which is the highest status, of going twice a week to make $10.....but that have since removed this feature and now says they're working on other ways to reward their donators.....I believe we should've still been able to accumulate points until you guys figured out what your were going to do to reward your loyal donators..Croutons creekVersion: 3.43.36

KeepingmyplasmaThey blew out both of my arms and then blamed me. Notes said they tried to counsel me and they did not. Worst place I have ever been. Told me to come back on Saturday and they would clear me. I explained that I have a job and I work would not be able to come back in until the following Tuesday. I was turned away again until the bruises they left have completely cleared. I will never go back. The money they offer is not worth the damage they did to both my arms and then lie in the notes. Unprofessional staff!!! Poor overall impression..Mountainmama21Version: 3.45.18

The app was great…. Until it wasn’t.Just yesterday I started experiencing problems with the app. I’ve been donating for months, and I opened the app and found myself logged out. Then, when I logged back in, it has me listed as a new member who has never donated before. My points appear to not exist, and I don’t know who to get ahold of to report this problem. There isn’t even an option for me to take the health screening questionnaire on the app. Something’s not right with this. I sent a form yesterday, so I’m hoping I hear back today. Please fix this problem..Em.ReevesVersion: 3.30.51

They lie and cheat youI had a referral that I brought in and was told I would receive $25, then after he was done they said I would receive it in points for the app, I have been waiting and asking repeatedly when I would receive the points and keep getting the run around on top of them getting an attitude with me. My referral has donated about 4 times since then and I still haven’t received any kind of compensation. We both are going to start donating at octapharma plasma starting next week, and I suggest anyone who doesn’t like being played or lied to should not go to CSL plasma on Tropicana in Las Vegas,NV..JahDiddatVersion: 3.4.3

THE POINT SYSTEM IS FLAWED.You get points for donating , and after a certain amount you can redeem the points for money . The only problem is , the so called points expire so fast that you never really get a chance to save up any points . Now we ask why even have a point system in the first place if we can’t save up any points . Idk it just seems like false hope or some type of before hand lie , If anyone has saved over a 1000 points from donating let me know . Couldn’t get an answer , so I left a review..Raiders Someday 😢Version: 5.1

BrokenUpdating my review after few months. It hardly ever works. Even when it does, it is very buggy and crashes a lot where it kicks you out of just says there is an error. I occasionally get notifications about surveys and stuff but I either cannot login due to error. Or when I do login, I get an error whenever I tap on anything and nothing loads. I can’t even login to use the link to see how much money or pints i have on my account. I’d say to use the website but that just provides same result.SkinnyElephantVersion: 3.36.3

Notifications are very glitchyThis app, though somewhat useful is prone to glitches and misinformation. Telling you your next payout is higher that what it actually ends up being, and the notification more often than not give you an error message when you click the ‘more’ button to see the complete message. For a company with such huge profits, you’d think they could hire a better team to manage their app..Bahama33Version: 3.31.12

Poor staffHorrible horrible service last three times I’ve been here and I’ve been quite a bit one person screening and having over an hour wait in the screening area and get to the bed quicker and then today I waited almost 30 mins to get unhooked when I was done not to mention they unhooked 4 people they got done after me and I even said something didn’t matter to bad place is starting to go down the drain.Beamer89$Version: 5.1

Can’t use appI haven’t been able to use this app for 2 months. It shows me as new donor and doesn’t have any of my information saved. I can’t do my questions on it, it doesn’t save my account information. I have tried to delete and reinstall and still nothing. I’ve had people at the center try and help on many occasions and no one can figure it out or get it to work. Not sure why it just logged me off one day and haven’t been able to use it since. It’s worthless!.I'mcoffmanVersion: 3.31.12

GlitchesEvery time I try to look at notifications , your app kicks me out. It’s been happening about 4 months now. Trying to relog in the app can be a nightmare. Constantly getting error try back later. Makes it a little difficult to do the questions before heading over to donate. Not sure what bug fixes you’ve done but those weren’t it. Not quite sure why I’m being logged out anyway as I’m a regular user..Not a real gamblerVersion: 3.37.81

CsplasmaI went there around 5 pm first time in Jackson Michigan. I go in to donate and finally after this rude lady looks at me yells at me to get mask on . The place didn’t have sign saying to wear one so I put one on then got back in line then she says what you doing here said was told to come down she gets mad and says oh no you can’t get donated today all rude about it think lady should b fired .. I said no problem b here tomorrow said yeah come tomorrow all mean like and make sure here after 7 am so that first appearance at cslplasma will see tomorrow.Bloomroofing mattVersion: 3.18.3

It’s okOk if you guys are supposed to give us points on our donations then instead of Indian giving let us know after a certain period of time they expire. I never got to use mine and 2 times they took a chunk from my points!!!! I have kids to feed and provide for if this happens again I will call corporate and I’ll let them be aware of your lousy reviews and then I’ll go somewhere where my time isn’t wasted on people who can’t stick clients properly and cause defers..AyamieLina29Version: 3.37.81

Not syncingSo I’ve downloaded this app deleted and download it again a number of times… I gave my plasma on my first donation, and this app is not showing any donations… There’s no way to find your donor ID… Plus apparently you’re supposed to be able to answer the pre-assessment questions through the app, and there’s no way to do that either… Unfortunately, this is the only amps Csl uses for a plasma donation and this issue isn’t resolved.2frustrating4meVersion: 3.37.81

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