Adobe Account Access Customer Service

Adobe Account Access Positive Reviews

Always use an extra layer of securityI haven’t had any issues with my Adobe since I started using the Adobe Authentication Tool my only concern is that the software isn’t really optimized for the new version of Adobe. Also I wish there were a way to get rid of the password and use a two factor authentication tool that via Adobe Authentication, Push notifications etc. this way no one can log into your account and alter your account and delete your documents or alter them without your knowledge, consent or permission. I have faced many legal issues do to individuals gaining access to my personal account as well as others that have not been verified by myself. My concern is that we need strong security for Adopting the Privacy Protection Act..JNOWHTVersion: 2.4

Premium isn’t PremiumPS Express has a lot of potential as a photo editing app, but the experience is frustrating due to some major flaws. First and foremost, there is no reliable support feature to address user issues, which is extremely disappointing for an app with a premium subscription model. Additionally, the premium account system is poorly designed—every time I log in, it requires me to repurchase the annual plan, even though I’ve already paid for it. The “Restore Purchase” option doesn’t work, leaving me stuck in an endless loop of payment prompts. While the editing tools themselves are decent, these technical and subscription issues overshadow the app’s functionality. It’s hard to recommend PS Express when basic usability and customer support are so lacking. Unless these problems are resolved, I’d suggest looking for alternative apps..PaytoniousVersion: 2.4

Quick and easyNormally, the last thing I want is yet another app to stand between me and signing in to Adobe or any other website. With this, you type your email into your Adobe log in window. Open the app on your phone, then, with a touch you are given the option to verify that you want to sign in and that's it. You don't have to remember your password or have it immediately available. I think it's a nice convenience factor. You should at least try it, it's free!.BandolboyVersion: 2.4

Robust & Still Affordable (or is it)Been and Adobe Creative Cloud user Sense, the Dawn of Creative Cloud. it’s nice to have everything professionally and licensed and the ability to use PC, Mac, and or iPhone at any given time with the same account. Flexibility and robust. However, the cost certainly has risen. At what point is it just too much $$$ to have every month if you start to use less flavors of the bundle. Original pricing made it easy to just overlook. But now it is risen to a point that it makes a difference..Cmartin126Version: 2.4

Adobe_AccessI love Adobe Acrobat. It’s an invaluable tool to be able to create and save documents can be shared all across the web, including buying a home documents can be signed online and many other items. Adobe Acrobat files are used by most major companies to get legal signatures and other information. I highly recommend it. I’ve been using it since 1999. And it’s expanded and keeps providing updates that are relevant to current use of important documents..RestLeSsDVersion: 2.4

Love HateI find it really annoying to use this app. Every time I log in, Adobe asks me to authenticate. I forget what app I use to do that. I may be logged out of the Account Access (e.g., because I got a new iPad) and then have to do the hassle of that. I have to re-figure out everything. And it’s super hard to remember or figure all that out. Once I have it working, well then it’s a great app. It works cleanly and I can log in a bunch of adobe apps one after another. Love hate..Abq MichaelVersion: 2.4

The Real ThingThere are countless ways to authenticate yourself these days. I still find the best way is when I don’t need to type my account name or password. Your phone has become far more important in the authentication process. Adobe’s was the first ID Access app that I have used. I find it very reassuring each time I locate that number on my iPhone and then match it in my laptop or desktop computer..JwPhoto64Version: 2.4

Missing: Two-Step Backup/Recovery CodesAdobe is missing an important account recovery option for two-step verification, otherwise called backup codes. Currently, users might get in a situation where they’re unable to access one or more of their two-step verification methods, and that’s why there should be the option to have a set of one-time backup/recovery codes. This is implemented in practically every other service I use that has adopted two-factor. Please offer this. Also, I’m not receiving any notifications for the login prompts in the app..BkcrowlVersion: 2.4

Unmatched Innovation and QualityAdobe’s commitment to innovation is unparalleled. Every product they release not only meets but often exceeds industry expectations. From the early days of Photoshop to the latest iterations of Creative Cloud, Adobe has continually pushed the boundaries of what is possible in digital creation. Their tools are intuitive, powerful, and always at the cutting edge of technology, ensuring that professionals like myself can stay ahead in our respective fields. -Kevin Toler.KevintolerVersion: 2.4

The Adobe system works!Yes, the applications have worked for decades. Yes there are new apps for desktop and mobile. But as the technology has changed and grown Adobe has been ahead of the curve, influencing and setting the standard. Even the boring tasks - like signing in - are now a breeze. So now I have both platforms in sync and it’s better than ever— and more fun too! Thanks Adobe..SwrossVersion: 2.4

Reliable, Dependable, Like a RockAlways there for you to export your documents into. Always there to open up documents you can’t read without. Always there for you to not understand how you just edited that and the small little box in the background is showing up still somehow and won’t delete! Just kidding. But am I?.I HATE BOOST MOBILEVersion: 2.4

Not perfect, or even close enoughThe app sometimes doesn’t work perfectly, but I VERY much prefer it to using my phone number for 2 factor authentication because if I change either my phone or it’s number it is IMPOSSIBLE to ever get authenticated again. With this I can just download the app on a new device and it will transfer seemlessly..Icemandg0718Version: 2.4

To many approvalsWhy do I constantly have to authenticate while using the same device and just opening other adobe apps. Why does the authentication fail and I have to close and app and try again. Why am I writing this comment instead of creating..KetoWorks4MeVersion: 2.4

I love this app!This app have made my life easier. One suggestion for improvement would be to make it compatible with smartwatches. I personally use an Apple Watch, and having access to the app on my wrist would make it even more convenient. ♥️.TaniasaisVersion: 2.4

Very complicated to figure out when snd how to use Adobe Access.Live Chat person was no help. Now that I installed Adobe Access on all of my Apple devices, logged off Creative Cloud and took a deep breadth, I found Adobe Access solved all my log-on problems. You should Train your Live Chat an easy way to walk a customer through the maze..CailinruaVersion: 2.4

Works goodTough to review an account access app. I like it though. Pretty easy. Prompt for login, tap a number so its MFA (something you have, something you know), and dynamically changing so the knowledge is unique to the session. It’s smart as account access apps go..JK MaybeVersion: 2.4

No issuesI haven’t had any issues. Works as advertised without a single glitch. If people have issues they should call Adobe and at least give them a chance to help..BobilljimVersion: 2.3

I was trapped out of adobe accounts for a whileI don’t use Adobe every day but I expect it to work when I do try signing in. I didn’t even get a prompt to use the Authenticator which has usually worked once I got to that stage of the sign in process. Once in the apps are amazing. :/.Dj NADA XBarVersion: 2.4

FunctionalThis app works as expected. However, years ago I recall being apple to approve requests from my Apple Watch. I can still deny a request, but it’s a hassle to have to dig for my phone every time I log into one of Adobe’s apps or websites, especially when I also get a useless notification on my watch… and an email..DJerrodbVersion: 2.4

Awesome productsHave used the print design products almost my entire life, since college, starting in 1989 and continuing to do so into my newspaper career at age 53. Excited to try some of your movie editing software titles included with the suite..Copperdomebodhi8995Version: 2.4

Quick upgrades to photos in iOS :) fast and user friendlyQuick upgrades to photos in iOS :) fast and user friendly.MerittocracyVersion: 2.4

It works, but you need your phoneFor login to work, you have to approve it on your mobile device. Fortunately, my phone is always close by. If it wasn’t I assume I could use a password..JohnincaVersion: 2.4

Super frustrating that you need a separate app to get on everytime you need accessThis is a secure way of entering your account if you always have your phone close by.AM321CANVersion: 2.4

A must haveSo nice to log in so easily. No need to remember which email account you used or using a password manager that works fine for browsers but not at all on desktop apps. On button click and all Adobe apps are available..Lat_EralusVersion: 2.4

EZ-PZMakes it super easy and convenient for logging in to Adobe. The one drawback is if you don’t have your phone. I guess I don’t really know what you would have to do in that scenario. I have always had my phone or it was, at least, close by and accessible..Stuou812Version: 2.4

Adobe Acct AccessThis app stops working . I changed my phone and after that it ask me to login. There are two options none works. Wasting time..Ssb100goldVersion: 2.4

The logo isn’t enough…Adobe should have added “Adobe” to the name, to differentiate from the others who also called theirs just “Authenticator.” But, it works fine..TlmurrayVersion: 2.4

Almost perfectThe notifications don’t really work. You can set them to be on, but you will still need to open the app manually to get to your approval screen. A pop up notification would be best..PenderwydVersion: 2.4

Better than most, still a pain2FA are a fact of life and Adobes version is not the worse. However, it can get circular when validating on multiple devices, like iPads and iPhone or windows PC. I do t hate it, I don’t love it..ConticreativeVersion: 2.4

Works wellThis makes it easier to login (as long as you have a mobile phone).LemurtekVersion: 2.4

Great for my photography needs!I have been very happy with Lightroom and its integration with all my devices. Adobe is always improving it which is why it’s the gold standard..4NURedVersion: 2.4

Great app easy to log inThe app is working great for me!.1ch3nVersion: 2.4

Adobe Account AccessSo very satisfied with the operation of this app.GMSPanekVersion: 2.4

ReliableKeep up the good work Adobe.DochudzaVersion: 2.4

SecureLove this second factor authentication option. Makes me feel my account is well secured..Victor EffiomVersion: 2.4

Helpful appThis app is quick and easy to use..Frances CdeBVersion: 2.4

RKGood.Rehman motiVersion: 2.4

ARJ PhotographyVery Good.SheossVersion: 2.4

ReliableCleverest account access I use. Don’t know how they do it, it’s easy, and always works across all devices and web..The sturdyVersion: 2.4

ChasmanGreat.Charman12Version: 2.4

Secure & ReliableA big fan of adobe suite to express my creativity. Appreciate the added security that comes with this application..ArnavKhoslaVersion: 2.4

Perfect & easySimple to use and works perfectly!.WoooowGol!Version: 2.4

PricingPricing is getting out of hand for a non-pro like myself. I’ll have to look for other options. Great product otherwise.DeeTeeCee1966Version: 2.4

Fast and Easy!Very effective.Lo8lo88Version: 2.4

Wonderful & SecureI’m an Author and Podcaster, and I feel that my work is secure with this app, so that no one else can login and access my files! Thank you Adobe!.RayBrownSunVersion: 2.4

Speeds up loginGreat app to help with logging in.Hypnorik00Version: 2.4

Efficiently safe adobeAdobe gives me the technology I need to get my job complete while enforcing secure access.Technology i cant trustVersion: 2.4

GoodGood.JackShalakVersion: 2.4

Nearly impossible to move to a new deviceIt basically works well until you change your phone. Then it’s nearly impossible to get it to work again. Typical Adobe… too locked up and complicated..PrairiePixelVersion: 2.4

ConnexionVraiment plus simple.PrismathVersion: 2.4

Does what it saysTo make it 5 stars, needs better Apple Watch functionality, if I can unlock from it, it would be perfect..ZachJackVersion: 2.4

Quick & easyReally fast . Really secure.RoduxVersion: 2.4

Access AdobeOnce I was signed in it was clear and understandable to access. Can use from mobile and computer. Good topicm.OmakmVersion: 2.4

AdobeGood reliable app.BobsterGVVersion: 2.4

Works flawlesslyEasy to use once its setup.Clayman24Version: 2.4

Can’t every company be as perfect as Adobe?Thank you for your amazing apps!.DisGuyTwanVersion: 2.4

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 2.4

Adobe Account Access Negative Reviews

I hate this thingA month on … The very beginning of March, 2022———•••———•••———•••———•••———•••———•••———•••———•••- My phone won't connect to the internet reliably and I've been putting off the 4th of the hours-long chat-calls to Apple. All I want to do right now is log into Photoshop on my iPad but I can't use my very excellent, strong and difficult to crack password because … because… no reason … just because. Instead you all want to verify me through my PHONE and my PHONE can't receive your FOOLISH ridiculous verification! How insane is that‽ About as INSANE as the stoopid twins Boebert and Green heckling Biden at the State of the Union address? About as ABSURD as press coverage for traitor Grifter Donny? About as OFFENSIVE as Creepy Donny setting Joe Biden up to fail in Afghanistan? What were you thinking‽ Just stop it! It’s too DUMB to keep around and is WASTING my time. ———•••———•••———•••———•••———•••———•••———•••———•••———••• End of January I wrote: I have security alerts if I set up my accounts and use the same password twice. So I don't. Now I have everybody and their brother getting in on the "we want to mess with your password" game. I don't know what the point of this thing is but it sure doesn't make sense. I just want to sign into my account and not have weirdness. Today I even had the AKC give me a choice of their password or mine- and then block me from entering my own. If people like this thing, let 'em use it. If we don't, don't force us. It leaves a bad taste in my mouth..PhelineCatVersion: 2.2

Very suspect - verified by the 1-star commentsUpdate: Warning - this will create problems if you open this app then delete it. All your Adobe apps will be defaulted to open using this app. If you deleted this app… you can’t open your other Adobe apps without going through a bunch of extras verification steps. Don’t say you weren’t warned! SHAME ON ADOBE! Wow wow… after opening up this app for the first time, it continually went through numerous authenticity codes.. After nearly ten minutes, and still going through codes, I got very suspicious… so I decided to read the reviews. That’s all it took. DELETE! There’s no need for this application IMO, it’s just another foul means of data mining to grab your personal information….Mach722Version: 2.2

Avoid the massive time penalty.Hi Users! Far from saving you time, this app will have you pulling your hair out and swearing off two-factor authentication for a long time. Prepare for crashes, prepare for failures. Prepare for account lockouts and hours of lost productivity. Say one thing for this app - say it should be avoided like a nail in the eye. Unless you’re into that sort of thing, of course. Hi Adobe. When there are so many proven and successful providers and 2FA apps like Authy, Microsoft, Entrust, Okta, Auth0, Google and more, why would you create such an eye watering pile of hot garbage? It’s embarrassing for your company; without a doubt, this ranks pretty high in the list of blunders tech companies make in their infinite arrogance. Carry on..Anon5832Version: 2.2

Annoying and unneededAs with many others, I have serious privacy concerns with any authentication app that is “required” to access a program or service for which I have already established my security credentials. Adobe is atrocious and insidious with this, and simply deleting the app will not remove it from your account. There are multiple steps needed first to set it up, and just as many to remove it. It’s much more frustrating than secure, other than you may become so irritated that you close your Adobe account entirely, and we’re it not required for some of my clients, I would..NonnaAshVersion: 2.4

Don’t do it!This app does not work well. Four out five times it does not automatically authenticate you as advertised. Clicking the authenticate button regularly locks up whatever other Adobe app you were trying to use. It also enables multiple layers of two factor authentication forcing you to bounce between text messages and secondary email addresses to log into your account. It is not ready for use and it should be removed from the App Store until all these bugs are worked out. Strongly do not recommend you install this on your iOS device..MotionprojectsVersion: 2.2

It’s just a painI have constant problems using Adobe apps in a Windows network environment, things like it constantly tells me to first deactivate Adobe software on the machine that I am currently trying to run Adobe software on. The fact that I have to fetch my phone each time I launch the app is just another pain. This only happens on my work pc, my Windows home pc works fine. More a problem with all the efforts Adobe puts into stopping piracy, warranted but can make things a pain..SomeNYCGuyVersion: 2.4

0-star appI am a big fan of most of Adobe’s products (InDesign, Photoshop, Lightroom, Illustrator, Acrobat), but the account access app is complete trash. I tried accessing my Adobe Portfolio (not great either) but needed to use the account access app to complete the sign in. But after opening the app, it asked for me to — wait for it — log in to the app and press #38. Hello! I WAS IN THE APP, LITERALLY! How exactly can I log into an app that I had open so I could access a random number for another Adobe product?? Good grief! Adobe should get rid of the account access app altogether..CheeriegirlVersion: 2.2

Too complicated. Not friendly to the casual user.I started using Adobe products in 2000. At that time I could use whatever they were offering quite easily as a nonprofessional user. Nowadays, things are too expensive and too complicated. I really don’t like the authenticator process for logging in. The subscription prices are just way out of range for someone who is not working as a professional graphic designer..MetalFirehorseVersion: 2.4

Terrible app and worse integrationTell me… are you trying to force people to leave adobe products by making signing in and using them more difficult than getting into CIA headquarters? USER EXPERIENCE is supposed to be Adobe’s forte. I have used adobe suites for decades and every year it gets more difficult to actually use and sign onto from multiple devices and online. It makes apple look good at how they are constantly changing work flows..Imax111Version: 2.3

EnoughTwo factor authentication is a lousy solution to a fraud problem. For what I have paid (and continue to pay) Adobe, I shouldn’t be made to jump through hoops because they can’t secure their own products. When this stops working, what will it be? Three factor? Four? Why not ten? If ten is better think how much better 50 factor would be. Sure, it would take you six hours to sign in, but just imagine how secure we’d be..Grumpy DreamerVersion: 2.4

Reader no longer availableIt appears now that you cannot even use Adobe reader without having an account and signing on to Adobe. This is somewhat Ludacris since Adobe has been the forefront of this type of reader technology for several decades. If reader is not going to be available when you want to open and view a document from anybody, then there needs to be a new standard..Kev040Version: 2.4

InfuriatingThe app logins and Account Access is Infuriating. New iPad: new install of Photoshop, and the last two days it has logged me out as I am working and multiple pop-ups say it wouldn’t save my work, and attempting to recognize in using Account Access simply jumped back to the login screen. This is actual work I’m doing for my actual job that I’m losing here because it’s logging me out. And why? I pay $52 a month for this?.CgorsuVersion: 2.4

It’s really unsettling that when you download the app, it doesn’t include the word Adobe in itIt’s really unsettling that when you download the app, it doesn’t include the word Adobe in the app name. It’s just called Account Access on the iPhone. Without Adobe in the app name, its easy to forget what this app is / what it’s for a few months from now and then you assume you don’t need it and then you delete it and turns out you do need it..Rach112614Version: 2.4

A big nope.Adobe apparently needs to find a way to make everything more complicated and difficult, and they’ve succeeded wildly in that with Adobe Account Access. Other companies—including my bank—manage two-step account verification from within the same app, why can’t Adobe? Maybe there’s something I’m missing…but ugh. If I didn’t have years of legacy Lightroom archives I’d look elsewhere..RHarrisonVersion: 2.4

Find an alternativeI send adobe money every month to use their apps and every time I want to use them I have to jump through hoops. Check email, use account access, endless spinning spiral of death…. I usually get so frustrated I just give up. I expect better from a long established company but I guess as long as they’re making money they don’t care if they’re providing service..Rascals FanVersion: 2.4

Another authentication methodThe account access to a works just fine however it’s a standalone app. Why not just go with the industry standard third-party authentic like Authenticator or Google authenticator or Microsoft authenticator or one of the other others. Pure hubris to have your own version and require that we use it instead of getting on the standard industry practice..Jchamlin003Version: 2.4

Makes work harderI have tons of old pdfs to scroll through and review and it takes extra time and effort to open and review in acrobat having another account manager on my phone only increases the time it takes me to do actual work. I keep image files in the same folders of the same documents for personal review and that speeds things up. But that’s in spite of adobe..Tom vs adobeVersion: 2.4

PointlessWhy oh why does Adobe constantly reset my creative cloud password without my explicit permission? Being told by the app that I have too many users on my account when it’s just me is beyond annoying. And jumping through multiple authentication hoops and email confirmations is icing on this unpalatable cake. Make it stop or I’ll gladly bite the bullet and switch to Affinity. This is a time-consuming piece of garbage..SnoTacVersion: 2.4

Bugs and glitchesI’ve been using Adobe programs for over 20 years. Anymore your lucky after spending thousands and thousands of dollars if the programs even work. Shame on Adobe and Lets hope there is a replacement, or competition soon. Something to give Adobe reason to improve rather than feeling like they don’t need to concern themselves with the end user..QDOG.123Version: 2.2

Why do I have to keep resigning in? It is a pain.I am so sick of having to keep resigning in. It is a pain..Rogerpatremax-gc.comVersion: 2.4

App crashes on launchThe app crashes after trying to launch. I changed my adobe password and went to sign back in tot the Authenticator app and it will not launch. It crashes seconds after trying to open it..SeanAlexVersion: 2.4

CrashingTitle explains, crashes when I try to open.S.G.14Version: 2.4

Crashes after changing passwordUsed to work, but Adobe made me change my password because it INSISTS I’m using my account on multiple devices simultaneously (I’m just switching from my laptop to my desktop when I get home which I’ve been doing for years???). After changing my password, the app crashes at the title screen..Kyurious05Version: 2.4

TrashAdobe has become a scam.KillakensVersion: 2.4

Stop asking for reviewsI answered once & warned you every time you ask again, you get a 1 or zero.Beeker22Version: 2.4

App doesn’t open on requestWhen I request a sign in the app doesn’t send notifications..Andrewali_Version: 2.4

Issues opening filesThere was an update and now its hung up.&55!Version: 2.4

Not workingI am not working, have zero source of income. You keep overdrawing my account by forcing payment through. I can even buy groceries to feed my kids and you want to bill me for cancelling early without even asking for a reason..Alpha’s Luna BVersion: 2.4

OverbilledOvercharging credit card.Ginger-freeVersion: 2.4

So far, not able to sign in at allI have used the Authenticator App on my phone and have not been able to get into Lr. The whole thing hangs up and I can't get in. I appreciate the idea of just tapping--but if I can't get into my Adobe products, it isn't going to work..Cap rougeVersion: 2.4

Sometimes not working properlySometimes not working properly And the Adobe Acrobat is crazy expensive. It charges me $44 every single month. I only use 1 -2 times.JasongexinVersion: 2.4

Useless authenticationThe authentication is used even for free reader which is very annoying..DongzvipVersion: 2.4

Painful sign in processSlow Time consuming If travelling creates issues with language. Disappointing..AouanimsVersion: 2.4

Waste of timeWaste of time.V i CVersion: 2.4

Authentication Sign InWhy do I have to Authenticate every time I use this app when on my desk top computer. It should know it’s the same computer and skip this requirement..Ninog43Version: 2.4

New Acrobat Pro (part of my full Creative SuiteThis is a sad reality. The question is how could they take a flawed application and make it worse. Adobe managed. Kudos (of sorts). There are two main issues. 1- They have redesigned the layout. Trouble is worse, and the last one was bad. They have mostly just switched sides. But they give you the option to go back to the old one - the one that my workflow was used to. But it won't go back! 2- Ah, now we have AI! Or do we? Well, I don't, and god knows I've tried and tried. I get the message: “An update is available for generative AI features in Acrobat. Please relaunch to enable it.” I must have tried 30 times—nothing, and wasting my billable hours. One last Acrobat complaint. Every time it updates it resets printer output settings to standard where I require High Quality. Very annoying. William Moore.Solutions_inkVersion: 2.4

RipoffDo not waste your money. This app is complete garbage..Give Me Good ServiceVersion: 2.4

Clunky and cumbersome to useDeleted after attempting to use. Other apps are better than this..It’s fine if you’re fineVersion: 2.4

UnnecessaryWhy do we have to constantly use this app to just read a PDF file?.KianooshVersion: 2.4

Useless appUseless app.Nahit1313Version: 2.4

Annoying programmingAdobe has structured their system such that it requires me to sign in even when I am not using an Adobe product. It is also designed without an obvious ‘skip’ button. This is massively annoying..ArtauldVersion: 2.4

Does not workI am very disappointed in Adobe Pro. It locks up every time I try to sign a document on my home computer. I am forced to log in to Adobe Pro online, then drag the file over and sign it. It is cumbersome and slow. I much prefer docusign. Adobe needs to step up their game, especially with the ongoing costs of subscription pricing..Pippin_29Version: 2.4

Only occasionally worksThe last half dozen times I’ve tried logging in, the code never appears on the app, and I have to use alternative log in methods.John Doe 3Version: 2.2

HorribleI’ve been trying to attempt to log in, it gives a code and the introductions on what do with it are incorrect since I’ve followed them at least 6 times..H R H 18Version: 2.2

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