Adobe Account Access Customer Service

Adobe Account Access Positive Reviews

Always use an extra layer of securityI haven’t had any issues with my Adobe since I started using the Adobe Authentication Tool my only concern is that the software isn’t really optimized for the new version of Adobe. Also I wish there were a way to get rid of the password and use a two factor authentication tool that via Adobe Authentication, Push notifications etc. this way no one can log into your account and alter your account and delete your documents or alter them without your knowledge, consent or permission. I have faced many legal issues do to individuals gaining access to my personal account as well as others that have not been verified by myself. My concern is that we need strong security for Adopting the Privacy Protection Act..JNOWHTVersion: 2.4

Premium isn’t PremiumPS Express has a lot of potential as a photo editing app, but the experience is frustrating due to some major flaws. First and foremost, there is no reliable support feature to address user issues, which is extremely disappointing for an app with a premium subscription model. Additionally, the premium account system is poorly designed—every time I log in, it requires me to repurchase the annual plan, even though I’ve already paid for it. The “Restore Purchase” option doesn’t work, leaving me stuck in an endless loop of payment prompts. While the editing tools themselves are decent, these technical and subscription issues overshadow the app’s functionality. It’s hard to recommend PS Express when basic usability and customer support are so lacking. Unless these problems are resolved, I’d suggest looking for alternative apps..PaytoniousVersion: 2.4

Quick and easyNormally, the last thing I want is yet another app to stand between me and signing in to Adobe or any other website. With this, you type your email into your Adobe log in window. Open the app on your phone, then, with a touch you are given the option to verify that you want to sign in and that's it. You don't have to remember your password or have it immediately available. I think it's a nice convenience factor. You should at least try it, it's free!.BandolboyVersion: 2.4

Adobe_AccessI love Adobe Acrobat. It’s an invaluable tool to be able to create and save documents can be shared all across the web, including buying a home documents can be signed online and many other items. Adobe Acrobat files are used by most major companies to get legal signatures and other information. I highly recommend it. I’ve been using it since 1999. And it’s expanded and keeps providing updates that are relevant to current use of important documents..RestLeSsDVersion: 2.4

Love HateI find it really annoying to use this app. Every time I log in, Adobe asks me to authenticate. I forget what app I use to do that. I may be logged out of the Account Access (e.g., because I got a new iPad) and then have to do the hassle of that. I have to re-figure out everything. And it’s super hard to remember or figure all that out. Once I have it working, well then it’s a great app. It works cleanly and I can log in a bunch of adobe apps one after another. Love hate..Abq MichaelVersion: 2.4

Unmatched Innovation and QualityAdobe’s commitment to innovation is unparalleled. Every product they release not only meets but often exceeds industry expectations. From the early days of Photoshop to the latest iterations of Creative Cloud, Adobe has continually pushed the boundaries of what is possible in digital creation. Their tools are intuitive, powerful, and always at the cutting edge of technology, ensuring that professionals like myself can stay ahead in our respective fields. -Kevin Toler.KevintolerVersion: 2.4

Missing: Two-Step Backup/Recovery CodesAdobe is missing an important account recovery option for two-step verification, otherwise called backup codes. Currently, users might get in a situation where they’re unable to access one or more of their two-step verification methods, and that’s why there should be the option to have a set of one-time backup/recovery codes. This is implemented in practically every other service I use that has adopted two-factor. Please offer this. Also, I’m not receiving any notifications for the login prompts in the app..BkcrowlVersion: 2.4

The Adobe system works!Yes, the applications have worked for decades. Yes there are new apps for desktop and mobile. But as the technology has changed and grown Adobe has been ahead of the curve, influencing and setting the standard. Even the boring tasks - like signing in - are now a breeze. So now I have both platforms in sync and it’s better than ever— and more fun too! Thanks Adobe..SwrossVersion: 2.4

Reliable, Dependable, Like a RockAlways there for you to export your documents into. Always there to open up documents you can’t read without. Always there for you to not understand how you just edited that and the small little box in the background is showing up still somehow and won’t delete! Just kidding. But am I?.MmmmmmberVersion: 2.4

Not perfect, or even close enoughThe app sometimes doesn’t work perfectly, but I VERY much prefer it to using my phone number for 2 factor authentication because if I change either my phone or it’s number it is IMPOSSIBLE to ever get authenticated again. With this I can just download the app on a new device and it will transfer seemlessly..Icemandg0718Version: 2.4

I love this app!This app have made my life easier. One suggestion for improvement would be to make it compatible with smartwatches. I personally use an Apple Watch, and having access to the app on my wrist would make it even more convenient. ♥️.TaniasaisVersion: 2.4

Very complicated to figure out when snd how to use Adobe Access.Live Chat person was no help. Now that I installed Adobe Access on all of my Apple devices, logged off Creative Cloud and took a deep breadth, I found Adobe Access solved all my log-on problems. You should Train your Live Chat an easy way to walk a customer through the maze..CailinruaVersion: 2.4

No issuesI haven’t had any issues. Works as advertised without a single glitch. If people have issues they should call Adobe and at least give them a chance to help..BobilljimVersion: 2.3

Awesome productsHave used the print design products almost my entire life, since college, starting in 1989 and continuing to do so into my newspaper career at age 53. Excited to try some of your movie editing software titles included with the suite..Copperdomebodhi8995Version: 2.4

Quick upgrades to photos in iOS :) fast and user friendlyQuick upgrades to photos in iOS :) fast and user friendly.MerittocracyVersion: 2.4

It works, but you need your phoneFor login to work, you have to approve it on your mobile device. Fortunately, my phone is always close by. If it wasn’t I assume I could use a password..JohnincaVersion: 2.4

Super frustrating that you need a separate app to get on everytime you need accessThis is a secure way of entering your account if you always have your phone close by.AM321CANVersion: 2.4

A must haveSo nice to log in so easily. No need to remember which email account you used or using a password manager that works fine for browsers but not at all on desktop apps. On button click and all Adobe apps are available..Lat_EralusVersion: 2.4

EZ-PZMakes it super easy and convenient for logging in to Adobe. The one drawback is if you don’t have your phone. I guess I don’t really know what you would have to do in that scenario. I have always had my phone or it was, at least, close by and accessible..Stuou812Version: 2.4

Adobe Acct AccessThis app stops working . I changed my phone and after that it ask me to login. There are two options none works. Wasting time..Khannehwala22Version: 2.4

I was trapped out of adobe accounts for a whileI don’t use Adobe every day but I expect it to work when I do try signing in. I didn’t even get a prompt to use the Authenticator which has usually worked once I got to that stage of the sign in process. Once in the apps are amazing. :/.Dj NADA XBarVersion: 2.4

The logo isn’t enough…Adobe should have added “Adobe” to the name, to differentiate from the others who also called theirs just “Authenticator.” But, it works fine..TlmurrayVersion: 2.4

Almost perfectThe notifications don’t really work. You can set them to be on, but you will still need to open the app manually to get to your approval screen. A pop up notification would be best..PenderwydVersion: 2.4

Works great everytime. Can even approve from my apple watch if I don't have my phone!Works great everytime. Can even approve from my apple watch if I don't have my phone!.DanielxmillerVersion: 2.4

Too much lockToo much security and hard when disconnected from internet to use.Hbo24oatsVersion: 2.4

Not as useful without notifications now.Previously I received notification when verification was needed. It no longer works, and requires extra steps to find and approve a log in. Not a big deal but certainly not 5 stars..RobgarboVersion: 2.4

Adobe Account Access100% recommended. Make it easier to log in and out and protect your account with way more security and it’s free..TasteMyHeathVersion: 2.4

Never let’s you downAdobe maintains at minimum keeps pace with the ever changing technology. In this case it leaped years ahead of other competitors..TomHodVersion: 2.4

Core AppUse it all the time. Don’t know what I would do without Adobe and all their products. Especially Acrobat. Love the security features..Zippy.chickVersion: 2.4

UserI would like to know if the icon can be changed on the iPhone, to something that is associated with Adobe..SwipeoutofhereVersion: 2.4

Lots of fun to useI just don’t like the constant requests for ratings and that I don’t have access to everything that I want..Startrekker2201Version: 2.4

Speeds up loginGreat app to help with logging in.Hypnorik00Version: 2.4

Efficiently safe adobeAdobe gives me the technology I need to get my job complete while enforcing secure access.Technology i cant trustVersion: 2.4

GoodGood.JackShalakVersion: 2.4

Nearly impossible to move to a new deviceIt basically works well until you change your phone. Then it’s nearly impossible to get it to work again. Typical Adobe… too locked up and complicated..PrairiePixelVersion: 2.4

ConnexionVraiment plus simple.PrismathVersion: 2.4

Does what it saysTo make it 5 stars, needs better Apple Watch functionality, if I can unlock from it, it would be perfect..ZachJackVersion: 2.4

Quick & easyReally fast . Really secure.RoduxVersion: 2.4

Access AdobeOnce I was signed in it was clear and understandable to access. Can use from mobile and computer. Good topicm.OmakmVersion: 2.4

AdobeGood reliable app.BobsterGVVersion: 2.4

Works flawlesslyEasy to use once its setup.Clayman24Version: 2.4

Can’t every company be as perfect as Adobe?Thank you for your amazing apps!.DisGuyTwanVersion: 2.4

Great app easy to log inThe app is working great for me!.1ch3nVersion: 2.2

Easy EnoughWorks fine. Easy and quick enough. Does what it is supposed to do..AconiteVersion: 2.1

Don't forget to turn on notifications!When installing the app for the first time on iOS, notifications access is not requested. This should be revised as the app does not prompt for the authentication number outside or within the app if iOS notifications for Adobe Access are off. After enabling them, I was able to login to my Adobe account say on my PC, confirm the code that appeared on screen within the Adobe Access app and login..LogicalcsVersion: 2.1

GoodWorks as expected..Bob6200Version: 1.5

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 2.4

Adobe Account Access Negative Reviews

Very suspect - verified by the 1-star commentsUpdate: Warning - this will create problems if you open this app then delete it. All your Adobe apps will be defaulted to open using this app. If you deleted this app… you can’t open your other Adobe apps without going through a bunch of extras verification steps. Don’t say you weren’t warned! SHAME ON ADOBE! Wow wow… after opening up this app for the first time, it continually went through numerous authenticity codes.. After nearly ten minutes, and still going through codes, I got very suspicious… so I decided to read the reviews. That’s all it took. DELETE! There’s no need for this application IMO, it’s just another foul means of data mining to grab your personal information….Mach722Version: 2.2

Avoid the massive time penalty.Hi Users! Far from saving you time, this app will have you pulling your hair out and swearing off two-factor authentication for a long time. Prepare for crashes, prepare for failures. Prepare for account lockouts and hours of lost productivity. Say one thing for this app - say it should be avoided like a nail in the eye. Unless you’re into that sort of thing, of course. Hi Adobe. When there are so many proven and successful providers and 2FA apps like Authy, Microsoft, Entrust, Okta, Auth0, Google and more, why would you create such an eye watering pile of hot garbage? It’s embarrassing for your company; without a doubt, this ranks pretty high in the list of blunders tech companies make in their infinite arrogance. Carry on..Anon5832Version: 2.2

Annoying and unneededAs with many others, I have serious privacy concerns with any authentication app that is “required” to access a program or service for which I have already established my security credentials. Adobe is atrocious and insidious with this, and simply deleting the app will not remove it from your account. There are multiple steps needed first to set it up, and just as many to remove it. It’s much more frustrating than secure, other than you may become so irritated that you close your Adobe account entirely, and we’re it not required for some of my clients, I would..NonnaAshVersion: 2.2

Don’t do it!This app does not work well. Four out five times it does not automatically authenticate you as advertised. Clicking the authenticate button regularly locks up whatever other Adobe app you were trying to use. It also enables multiple layers of two factor authentication forcing you to bounce between text messages and secondary email addresses to log into your account. It is not ready for use and it should be removed from the App Store until all these bugs are worked out. Strongly do not recommend you install this on your iOS device..MotionprojectsVersion: 2.2

It’s just a painI have constant problems using Adobe apps in a Windows network environment, things like it constantly tells me to first deactivate Adobe software on the machine that I am currently trying to run Adobe software on. The fact that I have to fetch my phone each time I launch the app is just another pain. This only happens on my work pc, my Windows home pc works fine. More a problem with all the efforts Adobe puts into stopping piracy, warranted but can make things a pain..SomeNYCGuyVersion: 2.4

0-star appI am a big fan of most of Adobe’s products (InDesign, Photoshop, Lightroom, Illustrator, Acrobat), but the account access app is complete trash. I tried accessing my Adobe Portfolio (not great either) but needed to use the account access app to complete the sign in. But after opening the app, it asked for me to — wait for it — log in to the app and press #38. Hello! I WAS IN THE APP, LITERALLY! How exactly can I log into an app that I had open so I could access a random number for another Adobe product?? Good grief! Adobe should get rid of the account access app altogether..CheeriegirlVersion: 2.2

Too complicated. Not friendly to the casual user.I started using Adobe products in 2000. At that time I could use whatever they were offering quite easily as a nonprofessional user. Nowadays, things are too expensive and too complicated. I really don’t like the authenticator process for logging in. The subscription prices are just way out of range for someone who is not working as a professional graphic designer..MetalFirehorseVersion: 2.4

Terrible app and worse integrationTell me… are you trying to force people to leave adobe products by making signing in and using them more difficult than getting into CIA headquarters? USER EXPERIENCE is supposed to be Adobe’s forte. I have used adobe suites for decades and every year it gets more difficult to actually use and sign onto from multiple devices and online. It makes apple look good at how they are constantly changing work flows..Imax111Version: 2.3

InfuriatingThe app logins and Account Access is Infuriating. New iPad: new install of Photoshop, and the last two days it has logged me out as I am working and multiple pop-ups say it wouldn’t save my work, and attempting to recognize in using Account Access simply jumped back to the login screen. This is actual work I’m doing for my actual job that I’m losing here because it’s logging me out. And why? I pay $52 a month for this?.CgorsuVersion: 2.4

A big nope.Adobe apparently needs to find a way to make everything more complicated and difficult, and they’ve succeeded wildly in that with Adobe Account Access. Other companies—including my bank—manage two-step account verification from within the same app, why can’t Adobe? Maybe there’s something I’m missing…but ugh. If I didn’t have years of legacy Lightroom archives I’d look elsewhere..RHarrisonVersion: 2.4

Adobe…Is the biggest rip off scam artists going. They’re absolutely miserable. Mark my words, you’ll be billed, again, and again, and again; and yet simple things like change page orientation without changing text orientation, no can do; or you need a phd in workarounds, and have way more time to waste on their lame games than you care to thing about; because, the world, revolves around Adobe. Yeah? KMA, MF’s..Harrison234Version: 2.4

PointlessWhy oh why does Adobe constantly reset my creative cloud password without my explicit permission? Being told by the app that I have too many users on my account when it’s just me is beyond annoying. And jumping through multiple authentication hoops and email confirmations is icing on this unpalatable cake. Make it stop or I’ll gladly bite the bullet and switch to Affinity. This is a time-consuming piece of garbage..SnoTacVersion: 2.4

Bugs and glitchesI’ve been using Adobe programs for over 20 years. Anymore your lucky after spending thousands and thousands of dollars if the programs even work. Shame on Adobe and Lets hope there is a replacement, or competition soon. Something to give Adobe reason to improve rather than feeling like they don’t need to concern themselves with the end user..QDOG.123Version: 2.2

Not showing notification one there is push notification.Here are issues 1. It doesn’t show notifications when there is push notifications for log in. 2. It ask for login twice in most instances even if we approve once again it ask for login.Hdfc preferred customerVersion: 2.4

Why Did You Kill Google Authenticator???I’m able to manage ALL of my other one time password tokens with Google Authenticator. In fact, more and more are starting to accept Google Authenticator. Then Adobe decides to kill off support for the most widely supported TOTP app in favor of their own? Why? Now I need to manage another app for one purpose. This is just stupid. There’s no other word for it than stupid..CyberjewVersion: 2.3

THIS IS AWFUL. DO NOT USE!!This app literally makes it HARDER to sign in. You end up signing in multiple times before you ever get access to your account. It takes longer, is completely redundant, and accomplishes nothing but aggravation. And now I can’t figure out how to unlink all my Adobe products!! Deleting the app does NOT WORK! FIX THIS MESS, ADOBE!!! You missed the mark by a LONG SHOT..I am not you but I am meVersion: 2.2

Absolutely UselessHasn’t worked once since initially downloading years ago…very frustrating when I don’t have access to my ipad (ipad OS works just fine). I’ve kept it on my phone in case a functioning update is ever released but it has been YEARS and nothing happens. Makes me question the $60 a month I’m paying in subscription fees..SaltiestjonesVersion: 2.2

Absurd How It WorksSo when i try to sign into adobe access os asks me to approve the sign in with Adobe Access. But I can’t do that since i am trying to sign into Adobe Access. I have had to delete all the adobe apps on my phone because I can’t sign in. Infuriating and ridiculous. And there is no option to NOT use Adobe Access. Thanks Adobe.Gob319Version: 2.2

This app is completely brokenI have no problems with my Adobe license, account or apps — but this. This is supposed to be a 2FA app, but all it is and ever has been for me is an app that tells me my name. I open it, link it to my account and it shows me a card with my name on it. No other functionally whatsoever. It’s never worked as a 2FA tool for my account..Not-MozartVersion: 2.4

Endless sign in errorsThis Adobe, creative cloud desktop app is fraught with bugs. I cannot recall any other program that had this many repeating problems in logging in. This comes despite updating creative cloud, desktop many times. Adobe: get your act together, and pay attention to your customers..Jiao DzeVersion: 2.4

So far, not able to sign in at allI have used the Authenticator App on my phone and have not been able to get into Lr. The whole thing hangs up and I can't get in. I appreciate the idea of just tapping--but if I can't get into my Adobe products, it isn't going to work..Cap rougeVersion: 2.4

Sometimes not working properlySometimes not working properly And the Adobe Acrobat is crazy expensive. It charges me $44 every single month. I only use 1 -2 times.JasongexinVersion: 2.4

Useless authenticationThe authentication is used even for free reader which is very annoying..DongzvipVersion: 2.4

Painful sign in processSlow Time consuming If travelling creates issues with language. Disappointing..AouanimsVersion: 2.4

Waste of timeWaste of time.V i CVersion: 2.4

Authentication Sign InWhy do I have to Authenticate every time I use this app when on my desk top computer. It should know it’s the same computer and skip this requirement..Ninog43Version: 2.4

New Acrobat Pro (part of my full Creative SuiteThis is a sad reality. The question is how could they take a flawed application and make it worse. Adobe managed. Kudos (of sorts). There are two main issues. 1- They have redesigned the layout. Trouble is worse, and the last one was bad. They have mostly just switched sides. But they give you the option to go back to the old one - the one that my workflow was used to. But it won't go back! 2- Ah, now we have AI! Or do we? Well, I don't, and god knows I've tried and tried. I get the message: “An update is available for generative AI features in Acrobat. Please relaunch to enable it.” I must have tried 30 times—nothing, and wasting my billable hours. One last Acrobat complaint. Every time it updates it resets printer output settings to standard where I require High Quality. Very annoying. William Moore.Solutions_inkVersion: 2.4

RipoffDo not waste your money. This app is complete garbage..The HoagmanVersion: 2.4

Clunky and cumbersome to useDeleted after attempting to use. Other apps are better than this..Vic PVersion: 2.4

UnnecessaryWhy do we have to constantly use this app to just read a PDF file?.KianooshVersion: 2.4

Useless appUseless app.Nahit1313Version: 2.4

Annoying programmingAdobe has structured their system such that it requires me to sign in even when I am not using an Adobe product. It is also designed without an obvious ‘skip’ button. This is massively annoying..ArtauldVersion: 2.4

Does not workI am very disappointed in Adobe Pro. It locks up every time I try to sign a document on my home computer. I am forced to log in to Adobe Pro online, then drag the file over and sign it. It is cumbersome and slow. I much prefer docusign. Adobe needs to step up their game, especially with the ongoing costs of subscription pricing..Pippin_29Version: 2.4

Only occasionally worksThe last half dozen times I’ve tried logging in, the code never appears on the app, and I have to use alternative log in methods.John Doe 3Version: 2.2

HorribleI’ve been trying to attempt to log in, it gives a code and the introductions on what do with it are incorrect since I’ve followed them at least 6 times..H R H 18Version: 2.2

Stopped working on latest Apple devices.It started crashing Acrobat and now it won’t even open on the latest iPhone and MacBook Pro with the latest OSs.ModelGuy2000Version: 2.2

Why?Need this app to verify my computer, but can’t use this app until I verify it with the app….JconnellyAQVersion: 2.2

Unbelievable, an app to use an app!Can Adobe tell me why I need an app AND a SMS code AND my credentials to use my own software? So frustrating....Pat l'ÉtourdiVersion: 1.5

Train wreckI get caught in an infinite loop between app and desktop, IT NEVER signs me in, stuck in a loop. Adobe support tells me to Install and re-install Creative Cloud on desktop, but creative cloud is like a virus, trying to install it is like trying to get rid of COVID. I even go to task manager and kill all Adobe processes, or reboot; you name it, can’t successful install CC, what a freaking pile of - - - -.AlidadgVersion: 1.6

Harder to log into my Adobe account than my online banking!Why is it harder to log into my Adobe account than my online banking?.Addicted to christmasVersion: 1.6

Requires phone number, no thank you!You already have enough information from me, you don’t need more. My Apple FaceID should be enough to authenticate my account, you do not need to steal more marketing information!.NathanialtannenbaumVersion: 1.6

SO ANNOYINGThis app has made it virtually impossible for me to login to my creative cloud on my mobile or use any of the apps. It’s a run around telling me to type numbers into places I cannot type them for authorization, such a useless app..AshMarieWVersion: 1.6

Adobe app is horribleThere is no explanation of what to do with the numbers that keep appearing. Waste of time. Now. How to get rid of it! More time wasted.VE001Version: 2.1

App should be removedWasted my morning on going in a circle. First in PC, tried to sign in and it said I had to download the access APP and tap 37. I downloaded APP (which is crazy by the way and is forcing me to use an APP that so far has done nothing but access my email correctly and tells me to open the APP which is open in my hand. And it then asks me again and again in a never ending loop sending me code after code to tap in the APP. No access to my Adobe Premium account. Whose great idea was this?.EPrint guyVersion: 1.6

Doesn’t workSigning into Adobe products is awful. This does literally nothing to help..Jono834Version: 1.6

Let me make my own security decisionsI don’t have a lock on my phone. That’s my decision. For this app to insist on my doing so is inappropriate. My security, my decision..Rabbitfish63Version: 1.6

Why does Adobe need my phone number?Not a chance..Monica FitzVersion: 1.6

Delete this appDeleting right after writing this. Enough said..KkddrrVersion: 1.6

Doesn’t function.It worked once where it prompted me on my phone for a quick “allow” to sign in. Ever since then, no 6-digits ever appeared and no more prompts. I have to send an SMS anyways. Terrible application..KasavaraVersion: 1.6

Useless, does not work on my iPadToo bad there is nothing less than 1 star. It is already a pain to have PDF files locked on a computer; let’s face it many PDF files do not warrant such a control, especially when they are basic exchange means for documents from the Internet. And to top it all, having an app that does not work..Marc Bal.Version: 1.5

No cellphone!!What can you do when you’re refused access because your only phone # is a home phone #? Discrimination against the old-school elderly?.CauseI'mOldVersion: 1.5

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