My Verizon Customer Service

I have been a Verizon customer for over twenty years, when cell phones were first coming out and making it into our daily routine. I have owned businesses over the years and I can definitely say that with Verizon’s service and towers I have never been out of reach for my customers,, friends or family! I have always been impressed with how well any of my phones have always had service, never really dropped calls unless it was extreme terrain like desert or far off into the mountains .. but even still I would not be without bars for king. Being a single mother most of those two decades having uninterrupted service and reliable coverage is extremely important for our safety and just feeling secure in the world alone with my children out on our own ex excursions and adventures from the mountains of tn to the California coast to New York and down to the Florida beaches also everywhere in between I have always been happy with my service and coverage overall and period!! I have had several other phones with different companies and none have ever compared! The cost is worth assurance to me.. yes some other companies are less expensive it are also less reliable I know that for a fact and first hand .. I will always remain a loyal Verizon customer unless something drastic or frantic changes !! Thank you Verizon for always keeping me in the loop with family , friends, and especially with business and never allowing me to mis an opportunity for my family and our success and survival!

I have always been extremely pleased with Verizon, service, support, accessibility and more but today I was completely overwhelmed by my long chat with Brian who was ever so knowledgeable, practical, patient, and answered all of my questions even if I took a little extra time to understand, he wasn’t in the least bit irritated by my concerns regarding privacy, changing my plans for better features while still keeping my bill affordable. We reviewed so many features I didn’t know I had before and made sure to point out every add on and eligible feature for my use. We discussed adding lines, bring your own for activation plus adding new members to my family account in the future by doing so much math for me- which I can’t be grateful for enough as certain features or bundles may not have been suggested while others were that had not even come to my attention to ask during the call - and yet he seemed to know I might have lingering questions based on his ability to understand what I wanted most from this call. He itemized many scenarios for me and I fully intend on taking advantage of those features soon now that I have all the information necessary provided for me to communicate to others moving forward as well as other services and must importantly - my new active plan which was the first and most important reason for my call. I am already feeling better and ready to use my cellular service with Verizon- personalized to me and my needs alone. Thanks Verizon and thank you Brian! Another happy customer!! -Jacqueline

I had lost my debit card and had a new one arrive yesterday. I had my account set up on auto draft and it has been the biggest pain to try to change it. I spent an hour calling the 800 number on the back of my bill since it was denied from my bank and have been hung up on by the automated system six times. I tried this morning and spent another three hours throughout the day trying to reach someone. I then got into a system with a virtual assistant who took down my phone number and was trying to help me by sending me links to change it online. Apparently the other user on my bill had their information in which I do not know and was unavailable and the system stayed stuck in repeat for me to verify my user authenticity, sending me more links only to time out or circle me back to a place where I was in the beginning. I finally got in and changed by password only to get stuck again. The virtual assistant try to set me up for a phone call as the one I finally got on hold for said there was an hour and a half wait but it would hold my place in line. They called, I answered and it went to vm on 1sr ring. I had the virtual assistant put me back in que to speak to a real representative since I still couldn’t get in to change my credit card on file. She set it up for the other user and I had her correct it and the time she gave me…I stayed waiting and that was three hours ago and no one has called back during my appointment time. I guess Verizon does not want my money. I have never been so hard pressed to try to change your card on file nor spent this many hours in trying to do so myself on such an UNuser-friendly software system and app!!! If their signal service wasn’t decent, I would have left after this. Beyond Frustrated!!! Verizon- You call me if you even read this!!

Most of the shopping was straight forward, but trying to go back and change a major item was impossible without cancelling my entire order and starting over. I later decided I didn’t want my new phone cost spread out equally over time, I wanted to change it to buy outright, right now, but that option was no where to be found. Then as account owner, I was trying to add some family items, but it said I needed the account manager (my wife) to do it. Really, that was a head scratcher! Also as I was setting this up, it was taking me some extra time, and in the time it took me to finalize, some offers changed, and I had to stop and re-review before purchasing, then in the time it took to review that change, I was no longer able to receive my new phones tomorrow, to where now it will be 3 days to get the same items, even paying for the overnight fee, it still said 3 days, regular delivery was 6-10 days. So that’s why you only get 4 stars. You try to save money making customers do the work, but I’m guessing the executives who chose to sacrifice customer service with live agents, to save their salaries for your profits. I tried going to the store for in person help, but you can’t get the online pricing from Verizon, if you’re actually in a Verizon store!

I have been using this app for a few years. Now, keeps crashing on me in the middle of me chatting with an agent. I have deleted the app, then reinstalled it. The problem still continues to occur. I have had this problem for weeks now. When I get on chat to have them solve the problem, the app crashes in the middle of me chatting with the representative. Not only that, the suggestions they give me to fix the issue don’t work. Sticking a paper clip in the Apple phone hole doesn’t work. It’s so frustrating!! I love Verizon but get tired of the app crashing. Plus, I have two bars on my phone. My hubby does too. Nobody at Verizon can fix my bar issue. Instead, they tell me it’s my plan or it’s my phone. It’s neither! Then they tell me it’s the area I’m in. That’s a bunch of crock! I think having two bars on my cell phone could be affecting this app. Hopefully, that doesn’t affect the app. I’m seriously frustrated!! Want this app to be fixed on Verizon’s end. Even taking photos and apps off my phone doesn’t work either. The app still crashes!!! I have been with Verizon for years. Switched once to AT&T and went right back to Verizon a few years later. Verizon is a good company. They need to fix their app ASAP and fix the two bars on the phone issue. I know other Verizon customers complaining about the two bars as well on their phone. I pay a lot for Verizon and I have the unlimited plan. With the unlimited plan, service should be perfect. The app should work perfectly!!! Instead, it doesn’t!! Not only that, now Verizon up rewards are $3. Better get a reward every month for that price on a gift card!!! Please Verizon, fix your issues!!! This app has crashed for weeks. I expect the Verizon app to work perfectly!!!

When I called my mom my cell phone number was coming up on her AT&T landline something completely different and also showing unavailable. I called Verizon and talked with customer service she couldn’t see anything on their end so she moved me up to a different tech level individual who looked at my software version my Verizon version had me call her back on a different line to see what number came through. Everything on Verizon and was showing up OK. I also advised that when my sister-in-law who has Verizon called my mom the same thing was happening. They took my mom‘s phone number and she looked and couldn’t see anything so she stayed on the line went to a different level technician and advise them what was going on and a ticket was written to have them look to see where the change was going from Verizon to the AT&T landline. They let me know it would take possibly 72 hours to really look I had no problem with this. a ticket was written and I get daily updates from Verizon. After I spoke with Verizon I called my mom and the problem was fixed we’re not sure what happened and where. They’re still going to look into it. When I called Verizon back to tell them the problem was fixed the young man I spoke to saw that he could save me some money on my plan each month noting I only use a certain number of gigabytes. he put me on the medium plan which lowered my rate each month to save me money which was wonderful. He also saw that I had been with Verizon for 20 years and gave me a $30 credit on my bill. I was very appreciative that he took the time to look into see what he could do to help save money. Verizon has a forever customer with me. I’ve never had a problem with Verizon and if I did they’ve been there to help. thank you Verizon.

I have been with Verizon/Verizon wireless for I think around 35 years give or take. If I were not happy with their services, I would not be a customer. My longevity proves I am very happy. I think there greatest asset is their customer service. That is a number one priority for me. I do not patronize any company with sorry customer service, no matter how much I would save. You get what you pay for at Verizon. Anytime I have had to call them on a problem it was usually solved during the first phone call or I got a return call soon after. I have NEVER had a problem that was ignored or where I had to call back because someone did not follow through. Funny story: My son owns his own business. He was going out of town with my granddaughters. He did not have Verizon because he thought he was saving money. He was trying to get a GPS signal because they got lost. When he couldn’t get one on his service, he ask my granddaughter if he could look at her phone. (On my Verizon account) Taada service! And they were on their way with no delay. He now has Verizon!

The acct from aol was accidentally delegated and it was a 4 days of on the phone with Verizon and transferred to AOL ? They have changed the configured info and now my phone info is so screwed up . The programs change without me knowing why , font keeps going too small after I increase the font size ... I was on the phone constantly no lie ,9 hours one day ,and 7 the next and spoke to so many people ,and had to repeat myself over and over until on the 3 rd day after a set up appointment at 8:30 am with the guy ,on the live chat ,the night before assured me that it was the VPN wasn’t connected and someone would be out to my home to fix it . He said no charges to me at all ! That morning not one person could see that info and I was transferred all over again . This nightmare never was taken seriously. I had called 10 times it showed in your system,which is rediculous ! Not one person fixed the bug problems that happened ever since they transferred me to AOL. I had no way to send emails or receive??? My husband just passed away and I really needed to do lots of things to settle the estate and was unable to do it . No service and aggravated so much more and sleep deprived over it all ! I was doing so much work to fix it that you ( Berizon should be giving me a month free with no real service in the mail gir 2 weeks . Not good at all when I’ve been a long term customer fir many years. The higher level of tech support was not ever given to me until the 3 rd day !! I asked for that and so did the Verizon people , so they said but , NO it never was given to the better technician to help me .. 3-4, days if my valuable time is very important and I shouldn’t have to deal with any of that fir service . Very disappointed sorry.. Sally Munizza

I’ve spoken to several people who could not help me I was transferred to so many people who could not help me. I tried the call back number several times and when Verizon called I’d answer and there would be no one on the line and hangs up. I walked into several Verizon stores and one was not open on business hours and another was a retailer so they could not help me with setting up auto pay or find out why my free Apple Music for 6 months was not allowing me to be eligible. It was also a pain just setting up auto pay your system kept telling me it wasn’t available. I am a new Verizon wireless customer and just purchased the iPhone 12 pro max. Also I was told I would have the $40 waived for the activation fee after so many inconveniences but that never happened. So far everything about this phone company has been extremely inconvenient and a headache. Will be switching over if this continues. I have no hope in Verizon which is so sad because I thought I switched over to a “better” phone company.

Sorry, I don’t care what other carriers advertise or how they try to trash advertise against Verizon.... they have been a great carrier for me and our family! I initially went with them because of their signal quality and clarity during a call. And I recently made a trip through the WV Turnpike. I had a signal all the way through the valley, up and down Ghent Mountain and into Ohio. It didn’t use to be that way.... kudos on new towers and transmission beacons. Sprint could take notes on signal strength... I had them as my initial carrier from SC to FL and when I moved to NC. Dropped calls, signal and clarity in my work and neighborhood was marginal. I had enough and went to their office. Complaining about coverage areas and service. The day I left them, complaining about service the store manager tried helping me due to my complaints. Funny thing, he tried making a call because he said it was my phone... he tried calling the office while I stood there..... and he said, “ Hhmmm! No signal. And I was in their office!! I told you so!!!! Switched that day to Verizon and never looked back...

I came from T-Mobile, one line and I was paying almost $300. T-Mobile I’ve asked multiple times if they had any student discounts, or teacher discounts. They kept denying and saying no, and they don’t know if they’ll ever do that. I was getting tired of paying so much for just one line, I went to Verizon as soon as I became a college student, and I started getting discounts like crazy. Benefits that I never got from T-Mobile, and better service! I’ve been with Verizon ever since, every time I go to T-Mobile store because my family member has T-Mobile. They offer me deals, but I tell them unless you get teacher, discounts or stud discounts, or any other type of the benefits. I’m staying with Verizon. I’ve told my closest friends who are in college, or closest friends that are our educators about Verizon. Yes Verizon had an outage, but you guys stayed on top of it! And you brought service back, it wasn’t that big of a deal. Verizon has been there and the customer service is outstanding! Very happy and grateful!

I have had Verizon prepaid for 8 years. I am save the most with them compared to all other companies. I have wonderful signal. I do travel for a living so there is areas I have found that do not have full signal but it’s also in the mountains or valleys in the middle of no where. It is pretty far and few places in between. I love the loyal discounts. I also love that I can order my prepaid phones through the app. I also have a data plan and I have zero complaints about it at all. It is linked to my tablet which is one of my life lines. The only thing that would be nice is certain billing address that are in a restricted zone for Verizon could still pay there bill. I am not sure how many restricted zones there is but I know of one in NC foothills area. This is so the local cell phone companies can work for the population. I’m not against the reason it’s restricted just the fact you can’t pay a bill with that address linked to your cards. Even if you are paying a friend bill or something along that line.

A nice change and better performance! Not true on the 8. I do not like it. Unusual for me. Also went to Verizon store twice about phone and not charging. First salesman. Novice but very polite. Gave me another one. In a couple of months, quit charging again. Went back to store and after talking to 2 people. My first salesman or WETCALTM told me he was being nice by giving me the charging cable. I asked for the manager and the gentleman told me he should B back to soon from lunch. He was there very soon. I talked to him for a few minutes about the chargers going out He was rude and told me I needed to talk to Apple about my issue, “We don’t handle that kind of thing here”. Will you kindly explain to me why I was not told up front that I had to deal with Apple about the chargers? I’m a big girl! Think I could have handled that. And I hate to complain. I’d rather compliment. How would an average “Joe” know what Verizon covers vs what IPHONE covers. I will never go by this store again! I don’t have to! Elizabeth Wiser

Verizon is amazing. Very customer oriented. Anna specifically is amazing and the reason for my need to submit a review I am a customer coming from T-Mobile among many I’m sure. Verizon has had a few issues with getting my order submitted due to fraudulent accounts from the past I’ve had to rectify. The service is great the agents are great the internet and promotions have been great. Hopefully the bill will be as promised. The website is not working properly and when I’m trying to submit documents it fails but when I call in, I always get the assistance that I need with friendly understanding representatives and that’s very important because there’s always going to a a glitch or a technical issue that is beyond our control and the difference is going to be how the representatives take care of you and accommodate you when you call in. Verizon has been amazing. Hopefully they will accommodate me with the difficulties I have been through as a new customer, and I’m sure they will. I give Verizon five stars!

The best in North America

Highly recommend

Good pricing with Plans everything works great

Always polite and solve problems

Just the best. No bones about it. The best coverage, the best service, and all things considered, the best value

It has always been a pleasure to deal with any person that works for Verizon they do a fantastic job and are wonderful people blue ribbon service all the way thanks

Very slow internet

Easy to use. I like it.

I’m so happy with Verizon the payment and shopping process is first class! So easy to use and to pay. I ordered a few IPhone wireless ear buds.. so easy to place order and to pay.

The Verizon app has made it so easy to pay my sons phone bill while he is away at school. Thank you Verizon.

“In Canada they do not offer unlimited data - So Verizon is The Right Choice” Verizon Network is Excellent I use my I-phone in mainly Florida USA and Ontario Canada works amazingly unlimited Data unlimited calling and texting just an excellent program Canadian carriers don’t offer Unlimited Data!!

Easy, efficient and beautiful design. 👍

App does everything it needs to do quite well. Easy to use, never had an issue.

Great app for keeping on top of usage on multiple lines. Very user friendly and convenient for modifying and making payments to your account.

Great app. If you live outside the USA but travel to there and have a Verizon account its now so so easy to make a payment. I've been with Horizon since 08' and I'll never go back to a rip off Canadian carrier. They're new unlimited data plan needs to be tweaked as we find out unlimited does not mean unlimited especially once you're outside the USA. They'll figure that out. They are great!

App is snappy and elegant, while making it easy for me to pay bills.

Good application !

Verizon day two with your service and website and I am over the moon pleased. Thank you

Love the app! It's easy to use, straight forward, and holds my information correctly. Thanks for making an app that works for those of us outside of the U.S.

I have been a Verizon customer for years and for the first 5-10 years I was very happy. Though once you start having problems with phones over heating and/or swelling just forget it. I was told to go to my local Verizon store for help & the girl behind the counter and acting so sweet. She got me a new phone, tried to get me to leave the one I had trouble with, which by the way has all my pictures on it that I can’t get off. She then offered me a tablet that in her words “technically we are giving it to you and it will only cost you a few dollars a month and it’s a fabulous deal. After many “no I don’t need it “, she convinced me to get it. Then she told me to put my land line with them and it was going to save me money. It’s been over 3 years, I’m still paying to keep my phone number and it has never been activated. I go to the store, they tell me the wait is long & it can be done over the phone. What they don’t tell you until instead of replacing my phone that even got very hot while they were holding it, is that very few stores are actually Verizon owned stores and the other stores are advertised as such but are a chain & the employees work on commissions. I signed my papers and after 3 weeks of not being able to get my land line hooked up. I got my paperwork out and realized I was charged over $400 dollars for a phone that should have been replaced. Had I known that I would have got a iPhone. Buyer’s beware, they are great until they have to fix or replace a faulty piece of equipment.

I also had several hours on the phone trying to use this system. All I wanted to do was login to check my account because i wanted to find out why I received msgs on my phone stating my payment was overdue. My payments were supposed to be automatically taken from my bank account. After 3 msgs with 3 different links stating I needed to make a payment, I was thinking I might be hacked. I could mot reach a real person at Verizon because apparently the robo options only accept specific selections that can’t answer my simple help with inability to login or enter passwords. All I could do was to attempt logging in and change passwords over and over. I eventually found a ?secret?connection to a live person. Chat option only sent requests to login again and again. Inability to login was my problem to begin with. My “live” customer service person had a difficult time interpreting the reason I was calling for and I had difficulty understanding her dialect. After over 2 hours trying to work on the problem and changing Logins and passwords, she couldn’t fix, she turned me over to her supervisor who couldn’t fix the problem either. She said she would call me “tomorrow” to give me an answer. When tomorrow came, I received a msg stating Verizon appreciated my choice to receive paper statements and they would be sent to my mailing address. Wasn’t the whole purpose for their request to stop paper statements created he entire mess to start with? …and guess what—I still am not able to login to Verizon.

I just had the worst experience instore as well as online. I went to the store to switch form AT&T to Verizon and which took almost two hours. I paid the sales tax for the new iPhone 17pro just to find out a few days later it didn’t go through even tho she said it did and gave me a receipt. Even had my card number and receipt online on the app. I called a few days after I made the purchase and stayed on the phone for almost 3 hours setting up two lines to go with my internet. I was promised I can trade a phone in the get the new 17 pro. They sent me the agreement with had my New lines and the next payment which was insanely high and showed me what my payments would be going forward which were reasonable. We set up a time the following day to activate one line and set up the process for trade in for the 17pro. I get the call and she stated she doesnt know that happened that the offer wouldn’t go through because the trade in phone wasn’t w active with Verizon for 60 days. Even the day prior it was fine and it allowed her to do it. So incompetent between the store and the customer service on the phone that it makes me want to find a new internet provider and never deal with Verizon again. I just can’t believe what I just experienced that I am mind blown.. I’d be very cautious dealing with salesman and make sure you know what’s going on. Make sure you have everything in writing before you agree to anything. Worst experience I’ve ever had dealing with a phone company.

First, the app itself is slow. There’s delays jumping from page to page. The layout may be intuitive if it actually worked. This would be an amazing app if any part actually worked. The speedtest works intermittently at best. Same for the router reset. Funny thing is, if it can do the speed test, it won’t let you reset the router! At least there’s an option for support. That should give you hope that Verizon is there and they care. Go ahead, click on the call back button. You may want to take an aspirin first. I’ve tried a total of 6 times. The first time, it gave me some hope. They called back immediately… and took me directly to automated purgatory. When asked for my pin, I went into the app to get it but the automated system just hung up. The next time I pressed the button for a callback, no callback after 15 minutes. I press the button again and I’m returned to robotic purgatory. This time I get past the pin. I’m asked if I’m calling about setting up my autopay. After replying no, the soul sucking system decided it wasn’t worth there time if it wasn’t about money so the automated demons hung up again… it took 6 times and eventually I just called myself. Then, 41 minutes later, someone actually came to the line. I can’t tell you yet if they’ve fixed my issue but that is irrelevant to the review of this application atrocity. Consider yourself warned, if you plan on using this application atrocity you may need a punching bag as well.

Worst mistake I ever made was switching over to Verizon! I was told that Verizon would pay off my remaining balance with my previous carrier if I trade in my phone and switch over to Verizon. After doing all that I was told everything was taken care of. A few weeks go by and I go back and ask when exactly I’m going to get my card to pay off my phone, the manager called customer service and they told both of us that it wouldn’t be until 8 weeks after joining. Cool so I waited and when the day came for me to get the card via email I didn’t receive it. Contacted them again and then was told something faulted on their end and they would push it for the 4-24 hours….cool. After that still didn’t receive anything, so I contacted them again. This time I contacted them and it took 16 different agents either disconnecting from me or throwing me off to someone else. Well finally after showing how upset I was someone finally told me that they have pretty much have been lying to me the whole time, that they didn’t receive the information needed to pay off the phone balance like they originally had stated from the last few times I’ve contacted them. Now I have to wait another 8 weeks for them to hopefully fix it or for them to tell me again that for some strange reason they didn’t receive the information again. So if you took the time to read this whole review please stay away from Verizon they are a bunch of scammers!!!!

It doesn’t if you are wondering where this is going. My wifi router kicks everything off the wifi randomly. Not everything at once but random devices whenever if feels like it. I almost failed an exam because I lost internet connection and the page is supposed to auto submit if you leave for any reason. I don’t know how I got lucky and it reconnected, but I have 2 more exams coming up in the next 2 weeks and if this app doesn’t start working to help me make sure my wifi router is updated and possibly figure out why random devices keep getting kicked, there is possibly going to be a lawsuit over this horrendous wifi router and I’ll probably leave Verizon and use any other service for both cell and home. I know Cox has the same exact stuff for home and AT&T works better over here anyways. #Verizondoesn’tcareaboutcustomers just wants to fill their pockets. Just need to get approval to switch it all. I don’t want to get screwed out of graduating this year because Verizon has really bad service now a days. Like let me call you guys up to take 4 hours every time just to talk to someone. Then I get to talk to someone, who then will call you stupid because I have “no clue what I’m talking about”. Your managers have less knowledge about understanding than internet than a 13 year old and that is being mean to tons of 13 year olds who could talk circles around these clowns you call managers who need to go to school again because we are no longer in a dial up age.

I made an order through Verizon this am for a new phone for my daughter for her birthday, they processed the payment and told me I would be able to pick the phone up in about 2 hours. The only store that had that phone was about a hour and 30 minutes away from me so I headed that way only to sit there for 4 more hours to finally get an email telling me that my order was canceled! Upon calling to find out what was going on I was told that the store that supposedly had the phone didn’t and the one they had was a returned phone so they couldn’t give me that one! After talking to the person at the store I was told they had one with more storage but of course it was more which was fine but the money they took from my account for the order they canceled I couldn’t use because it would be a different order and of course anyone who deals with cards knows that that money won’t go back into your account for at least 2 or 3 days in not longer. After calling every customer service number to finally find one I could call from a non Verizon phone I got sent from person to person and sat on hold for another 2 hours only to find out in the end that there was nothing they could do about it so I was just supposed to tell my daughter that I couldn’t get her anything for her birthday because Verizon took my money out of my account for absolutely no reason and now has it held up for god only knows how long!!! I was going to be a new customer…. But not now I will never try again to use Verizon and I’d advise all of y’all to learn from my mistake!!!!!

I decided to switch to Verizon but am regretting. They basically got my number turned off with my previous carrier before I even got the telephone. They sent the telephone sooner than they had indicated it would be sent and so I had not made plans to be home so had to shift so I could be home to sign for phone. UPS (another review I will be writing) attempted to deliver two days in a row, both days I am home tracking the delivery and the driver does not ring my doorbell. I have him on ring video just standing at my door affixing a sticker to my door. No knock, No ring. I attempt to log in to Verizon but I cannot Register my account because I don’t have a pin or the phone. The online help keeps asking me to log into my account which I can’t do. I end up calling and get a pin but then it asks to send a confirmation text to my phone which has not been received and for which the number has been cut off from the previous service. When I speak with Verizon customer service they are unable to get me service on my old phone with my old sim despite having cancelled by past service before I had even received my phone. They say I can drive to a Verizon store and get a temporary sim. They are unable to link up with UPS who they have chosen to work with to get me my phone. It’s just been a real challenge. I woke up to no phone service and my elderly parents rely on me and I am responsible for others who need to be able to reach me. I am not sure I want to use Verizon after this.

Calling any verizon number puts me in a phone loop. Trying to talk to someone, I get hung up on by the system. It took me a long time of trying anything and everything because my account wasn’t fully set up by the representative to get to another person to talk to, who was someone overseas, that asked me to send them copies of my proof of residence and I.D., as well as asking for all the addresses over and over. The person that initially set up my account misspelled my name despite me telling it to her and spelling it multiple times, and then I was told that they could not update it, because the account was not finalized. So I was getting flagged for things not being correct, and could not get my phone sent to me. Since I moved, and my state updates address changes in the system, and I don’t have a new I.D., I don’t even have one to take a picture of to send, even if I wanted to. So they won’t ship my phone, and are just sitting on the SIM cards as well, despite me providing them all of the detailed information they were asking for, but it wasn’t enough for them. Trying to get to talk to a helpful person from here doesn’t work. Terrible service and fail app where you can’t even update the incorrect information that they built in when setting up the account in the system. (Not profile name. I mean the account that the person set up incorrectly.) Awful system and terrible customer service.

January 20, 2020 I bought this iPhone everything changed my service skyrocket before I bought this phone I realize I was being overcharged for my data I ask for unlimited plan to pay $40 a month for more than eight gigs because my sister had cancer and I was in Dallas loss using my data I never got to use while in Beaumont, TX. I bought this phone because I didn’t have enough memory with the guy at Walmart representing Verizon in Orange Texas told me I was purchasing the phone at $450 every since I’ve been trying to get my phone for $450 minus the hundred dollar rebate. I have to call in every month for this rebate still no results I’m still being over charged I’m not worthy of the loyalty plan after being a customer for 20 years and now I’m paying more for my service then I have ever paid with less benefits. Every month I spent hours on the phone talking to Verizon for nothing I was told I have to pay my bill for two months I will get $100 discount I still haven’t gotten that so it seems like in order for me to stop complaining I just need to find a better service elsewhere I was Told me how I had to make two months of payment I’ve made five months of that payments which is five months still no discount supposed to be talking to someone about me being a loyal customer still haven’t heard from that. I don’t know how you qualify people for you loyalty plan. I feel like I love you, but you don’t love me. Thank you very much for over charging me because I loved you.

I have been trying to set up my 5g home internet for THREE HOURS now. I plugged in the modem and went through the steps in my email, opening the MyVerizon app and registering, linking it to my order number, etc. When I finally got into the app, it said my 5g home internet gateway would be arriving soon. (I had already picked it up from the store and got the confirmation email that it had been picked up.) I figured by going into that order in the app there would be somewhere I could manually activate the gateway. Nope. Nothing. But when I go into the order it DOES say it has been picked up there. But nowhere to activate the gateway, register it, nothing. I tried connecting my laptop to the gateway to try to activate it that way…it said there was an error and to try again later or contact customer service. I reached out to customer service and was given a number to their customer support for 5g home internet and called it. After an HOUR on hold I hung up and messaged customer support again to be assured that I could setup the gateway by following the instructions in a link that was sent to me…that told me to do exactly what I had already done. Then when I told the rep that, she gave me the SAME NUMBER that I had waited an hour on hold for. I asked her, just to make sure, if the 5g home internet support provides 24/7 service and was assured it did. I called again and have now been on hold for another HOUR with no answer. By far the worst experience I have ever had setting up home internet.

My network has been down three times in the past 40 days, not due to my home router, but due to problems with the network equipment on the street. The first two times were fixed smoothly. Until yesterday (March 4th, 2026), I scheduled a technician to fix it. He was not only over an hour late, but also left midway and never returned, nor did he call to update me on the repair status. Since his repair tools were still at my house, I couldn't contact him, so I waited for him at home. As a result, I was two hours late for work. Despite this, I maintained friendly communication with customer service, and they scheduled a new technician for me today (March 5th, 2026) from 8 am to 10 am. Incidentally, I scheduled it so early because I was worried the technician would also be late and affect my commute. However, the problem is that I waited until 3 pm today and no technician arrived. I called customer service, and they told me that someone came and knocked at 10 am, but I didn't respond. I can only say that your staff not only didn't work diligently but also lied and shirked responsibility. I can say with 100% certainty that this is a lie because, firstly, I waited and didn't hear any knocking. Secondly, no one called me! The customer service representative told me there was nothing he could do but reschedule my appointment. So, why you guys kept wasted my time.I also have work to do. My family and company have been using Verizon for four years, and I'm extremely disappointed this time. Your customer service is absolutely terrible.

This app is so dysfunctional it almost made me cancel my service entirely. this app is the only way to communicate with verizon- if you call, you get an AI bot and they end up texting you a link to the app anyway. within the app, the chat service is so abysmal i wanted to run through a wall at full force. it kicks you out multiple times if you’re not active in the chat at least every 2-3 minutes so you’re forced to spam the chat with random emojis just to keep it open. and even then, sometimes it’ll still kick you out anyway and you have to frantically reopen the app to hope that you can be reconnected to your agent. I was on the chat for 5 hours straight and I have to say the agents are clueless- i was redirected to 7 different people over a simple wifi extender hookup. every time i was redirected, the agent would ask for time to review the previous chat so you “wouldn’t have to explain all over again”. then they would ask you the same questions which defeats the whole purpose. for example, multiple agents would ask me if i received the wifi extender yet- the same extender i was chatting about for last 5 hours. absolutely terrible experience. I went to the store the next day to try and resolve the issue in person bc it still wasn’t fixed. i’m just now getting a technician to come to my house. verizon do better, this is embarrassing as a company.

I am very very unhappy with Verizon and their services and moreover their customer service!! I have been having issues w my bill for 6 months now and they are still unresolved! I have been charged hundreds of dollars for overages when my account has been on safety mode for over 5 months!! I am sick over this and have paid hundreds of dollars to Verizon, that I feel I do not owe, but in order to keep my phones from being shut off, have no other choice but to pay my bill!! I am very upset w Verizon, to say the very least. In fact from July 31st to January 31st, I have paid Verizon $3900. I have 3 phones and 3 tablets on my plan! The salesman I was dealing w at the store promised to fix the charges over and over and just continued to give me lip service!! I visited the store 8 times in 6 mo this, and it’s a 45 minutes drive one way, to never get anything resolved!! I finally went to the top manager in the store, and got no where! More lip service, no compassion, no attempt to rectify any of the situation! He took down my number and said he would call me w any new info! That was 2 months ago...no call! Prior to this I called into customer service and wasted two hours and got no where again! I asked to speak to the highest up manager...got put on hold for 1/2 hour...no one ever took my call. I’ve found not a single person at Verizon that will help me and go to bat for me! I’ve lost thousands of dollars and no answers! But bc of where I love, I have no other options for cellular service!!

You would think they would want to make it easy to shop for new phones and accessories in their app. After all, the easier it is, the more money they’ll make. So I have many lines with Verizon and wanted to upgrade the phone on one line. No problem. I go into the app and select the devices tab, select the line I want to upgrade and click upgrade device. I find the device I want and add it to the cart. Here’s where it gets wonky. I want to get a case and screen protector and case for the device I just selected so I hit continue shopping and select cases and protection. I’m presented with cases and screen protectors for multiple phone models, but not the one I just put in my cart. So I try and search for what I want. Nothing comes up. So now I decide to just go ahead and try to check out and will worry about accessories later. Cart is gone. The cart icon was in the upper right corner before. Now it’s gone and there seems to be nowhere to be found. So I go back to my devices list to try doing an upgrade again so I can re-pick the phone. Now it says the line isn’t eligible which it is and was the first time I did it. Also still no cart icon. I finally force quit the app and tried adding the phone again. This time I could re-add the phone again but still had the issues described before. After force quitting and re-adding the phone for a third time, I can see my cart and can check out. I didn’t dare even try and look for the accessories I needed. There are numerous other issues with this app but I won’t go into them now. I think I’ve written enough for now.

Long story but I would read. I have My Verizon installed for a couple of days. I had disabled location services and mic for them. We had a blizzard with 11" of snow. My wife was 1,900 miles away at grand children. I am over 70. It took all day to clean my 200' driveway and the roof of my 12' high rv. That nite I tried to call my wife. 3/4 of my screen had a message from Verizon. Two options,allow location services always or when using app. I wanted neither. My phone was locked till I agreed. I could not use my phone. I didn't know my wife had been calling all day trying to get hold of me and phone was unusable both ways. Wife was very scared and upset and was going to call the sheriff. 911 also might have not worked. She couldn't call me for 12 hours. I went to my Verizon store and showed him my screen and said I didn't want that popping up. He crabbed my phone and hit one of the replies, which one? and also enabled blue tooth. He said app would not work without blue tooth, right. I told him he couldn't grab my phone and make changes without my permission. All of a sudden I had two more guys on each side of me. That is bad. Question is how did Verizon know I had location and mic disabled for the app when not using the app? My phone is purchased direct from Apple as I do not trust Verizon. It was my phone. The only solution I could think of was delete this app and reinstall temporary when needed. If you always want Verizon snooping in your phone without your permission and nothing you can do about it, go for it. Just remember it can be life threatening if you don't.

App doesn’t work on my 6s, ap doesn’t work on my iPhone 12 Pro. Can’t sign in, opening the app tries to get me register an account with my number. Absolutely already attached to my account. Deleted app and reinstalled. Opened it and now I can’t even get to the login screen. Website lets me log in but all the functionality I need to transfer my old phone number to my new phone is broken. Called support. Passed off to a digital assistant twice. Which is broken on the website on mobile on safari or Firefox. even after emailing myself the link it didn’t work. Attempting to use the bot on the website didn’t work at all. At that point I was so frustrated I didn’t even try a different browser. Called back. After getting passed to a second rep to help me, which is fine, I get an absolutely horrid connection to a rep who I cannot understand. Give up for the day. Call back in. 4th call gets me to person. Except now I can’t hear them. I resignedly mumble at the phone for a minute, thinking I’m on hold or stuck in limbo in the system. Hang up after 2 minutes. Rep calls me back. She can’t understand me. Try again, she can’t understand me try again. Third times a charm. She finally gets me the help I need, which is a new SIM card that will work with their 5g. Too exhausted to ask about deals or anything, which apparently is like 400 dollars, according to this banner, I now wait for 2-3 days for the it to ship. Rep was nice, courteous and quick. I liked her. I do not like this app. I wish it worked. This has been my Verizon rant. Thanks for reading.

Run run run! Run as fast as you can! I have been with this company for over 25 years and it’s been great, until about 3 years ago. It has been nothing but issue after issue. I don’t remember why but 3 years ago they made me get a new line in order to fix an issue. My current issue started last year. I lost my phone, it was gone. Issue wanted nearly 400 to replace it, I couldn’t do that at the time. They suggested and talked me into getting a new phone by adding another line to my account. I would pay for both lines for a year, then once my old phone was paid off, I could cancel that line. Current time, beginning of August. I go in to do that,only to find out that they for some reason, they switched the phone numbers and phones. They wanted me to pay off the rest of my current phone in order to remove the added line. Then it was, we will switch your phone number and phones around so that you can close the phone that’s paid off. I’ve been in and out of the store. On the phone with several different agents and different times. I’ve tried to get them to fix it through chat. Still not fixed! 2 months still not fixed. Plus my bill normally is around 200, I was expected around 400 but they took 600 from my account. I go into my Verizon today and they are trying to charge me nearly 400 again this month. And nothing has been fixed on my account. So I got onto my Verizon again…I told them I was giving them one more shot to get it fixed, if they didn’t get in done I was going to AT&T. After an hour my Verizon stopped working and I could no longer login to my Verizon and my hotspot no longer worked. Guess I’ll be going to AT&T during my lunch break today.

Verizon charging two times in a month and also drafted my cash before arrangement days last month in the 24th and wouldn’t restore my service when it was interrupted on 24tv of March but was t suppose to be paid until the first of April. Then turned around after I paid the past due on the 24th 7 days early and in full was the only way my services would be restored they then drafted imy account again on the arrangement dates of 1st n 3rd and I was only left with .71 cent out of my ssi check and the fact that they know what happened and I still ws not refunded and those transactions transpired over draft fees and the fact they done stole my Kobe’s they then billed me again for the bill they say comes in on the 4th of each month but alskk ok bill you again on the 16th of each month and I am keeping my records and recorded all the conversations myself and also Verizon over charges you and will not honor the mistake they system made but how ironic on that day the 24th of March there was no live representative available and the local office had no authority to restore the services that was arranged to be paid on the 1st and 3rd or April but turned around and draft my account again on both arrangement dates that was already forced to be paid on the 24th in order for my services to be restored. Verizon was the number one company t ok me all hands down and I thought they was the best ever with the cell phone industry being the topic on hand to only say that they are ripping people off and charging or billing twice a month wools please pay attention.

My most recent experience at Verizon gave me a warm nostalgic feeling. It reminded me of the 70’s when the phone company had no care about customer needs because they were a monopoly. Seems like Verizon is feeling a bit cocky again these days. Over the past year I visited the Verizon store twice. In both occasions after being treated like a foreign spy, having my identity verified multiple times BEFORE I could even tell them why I was there, I was then told I should call some 800 number the get answers/ fix my issue. Message to me was, leave us alone at the store, store personnel are there only to sell devices, and show off their toys. They weren’t even interested in my desire to upgrade my plan...”.do it on line”. Ok, so today I needed to change my address...I know that’s so archaic to even keep track of a physical address, but it’s still acceptable. So I get on line, and wouldn’t you know, there is no place to do that. So I ask for someone to call me...they did. The Verizon rep directs me to the spot to change my address....but....that spot doesn’t exist on my screen. She immediately concludes I’m an imbecile incapable of reading so she sends me a link via text with the location to change my address. Anybody see any issues here? Address changes are pretty basic, yet Verizon chooses to hide that function from their “customers”. Luckily, I don’t have much time left on this earth, and finally Verizon can be freed from another stupid “customer “ only capable of paying his monthly bill.

My phone got stolen about 3/12 weeks ago this is the 3rd one had full coverage and warranty I was told that I would receive a new phone the next day I did not. I got a used refurbished phone that doesn’t work for crap. It’s been tested three times at Apple. That’s where they sent me to get a new phone for starters that did not happen. My phone is so jacked up that I lose calls don’t receive my texts can’t hardly download nothing. It’s always something the phone tested very bad. The reason was the software support. The resolution was service solution since phone shows out of warranty for that serial number, and also sad had no service which is crazy. I’ve spoke to Verizon into a Schurian. They laugh think this is funny. This is the worst customer service I have ever heard of it couldn’t be any worse. They know that I had a stroke and a heart attack and a major operation on my heart within the last 6 to 8 months. I cannot get any information from them on any of this. It’s all laughs and jokes. I would never ever recommend Verizon to anyone. They lie they cheat, never say the same thing twice. Never get Any information about out of my bill. I’m stuck with the used refurbished phone that doesn’t work. They don’t even wanna look. At the results from Apple. Verizon has done nothing but make it worse. This is just a nightmare. I wish I would’ve never ever went with Verizon so far I’m stuck with this phone and it gets worse and worse every day. Can’t ever speak to the same person twice one lie after another. I think I’m going to report them to the Better Business Bur

I’m not happy. At all. I upgraded my phone the other day & was informed that for years I’ve been paying $10 a month for the hum option. I never asked for anything extra. I was told @ the Verizon store by the Loop on John Young & Osceola that if I switched from a Samsung back to an apple it was free & included. I told him that that seemed too good to be true to have this extra option & it be completely free. He reassured me like 3x that it was COMPLETELY free. That was a few years ago. I was lied to just so someone could make extra commission off of me?! Are you kidding?! Fast forward, someone crashed into my car & it was totaled. I forgot the hum inside it because I WAS TOLD IT WAS FREE & didn’t think it should matter. That was in March. So, even if I am getting screwed over for the past few years @ least I had the function. But I went without a car for 4 months. At the end of the day I should be reimbursed for the whole time SINCE I WAS LIED TO BY A VERIZON ASSOCIATE. At the very least I shouldn’t have to pay for those months. This is so ridiculous. It’s not 1984. How is it possible in the 2010’s that such a “reputable” company could have been so shady? Not happy. Zero happiness on my end. I wouldn’t have reinstated any kind of relationship w/ Verizon if I’d known this before I got my new phone. Shame on you, Verizon. Shame on you!!

Can’t complete an order for a phone upgrade in the app because, after payment info is entered, you are prompted to review terms and conditions, but there are none. No links to them, either. The Accept and Continue button stays grayed out. Based on past reviews here and on My Verizon community forum posts, I uninstalled the app and reinstalled it. I was prompted to review the terms and conditions for the app itself when I opened it, which I agreed to. I signed in, my cart had been saved, but I had the same issue again—I entered payment information, prompted to read and agree to terms and conditions, but there are none and there is no link to them. The customer service agent I contacted during live chat wanted me to start everything over and he would email me the terms and conditions. Based on the My Verizon community forum posts and comments about how so many orders were put on hold for months or cancelled for “lack of agreeing to terms and conditions” despite there not being a way to access them, I decided against that route. The upgrade offer is online-only, and the website keeps redirecting to the app. This is the worst. Please, Verizon, update your app because this is such a ridiculous problem, especially before a major sales week.

This company is garbage. I went to a Verizon store and specifically requested to keep my old number for a trade-in. However, they demanded my old phone before giving me the new one. Afterward, they deleted my account and blacklisted my phone number, blocking me from logging into the app or website. When I got home, I realized the new phone had no service/number, and my old phone had already been sent back to Verizon. The store staff refused to help unless I paid an additional $40, claiming this is standard procedure across all stores. After they spent two or three hours 'fixing' it, the phone finally had a number—but it wasn't my old number. I had to spend another four hours at the store. Even though I was forced to pay the full price for the phone, the trade-in credit (hundreds of dollars) was supposed to be applied over 36 months to reduce the monthly bill. However, for a whole year, I never received any credits. Instead, I received a series of mysterious charges. When I called Verizon’s finance department, they claimed one of the charges was a 'fee for deleting my old number' during the trade-in, but they refused to explain the rest. They’ve been playing dead (ignoring the issue) ever since. To this day, they are still demanding payment, and the total amount exceeds $2,000."

I am 63-year-old retired businessman. Verizon is the most unaccountable irresponsible company I have ever engaged in any business with. The retailers are plain out right liars that will tell you anything in order to get the sale and the new phone contract. The customer service consist of a majority of people that can barely speak and understand the English language and very very seldom do what they say they’re going to do. When you have A problem and call in, the customer service agent will basically promise you anything and then not do it because when you call back you never get the same person and have to start over with a new person. In addition if you are promised to be able to talk to a supervisor that usually is a lie also. Most of the time after waiting a ridiculous period of time you are forward it to a team manager or something of that nature. I have also tried their suggested method of having a supervisor call you back at a scheduled time and on the last three occasions I never received a call. The outcome of your problem when discussed with a supervisor is never resolved and takes another phone call or two consisting of more wasted time of hours to be able to try to straighten it out. Now, because of their inability to call you back in a timely manner, and the difficulty in contacting them and having a problem straighten out, you are now charged with late fees regardless if it is their fault or not on your next bill. Like I said I have been engaged in business my whole life and have never encountered a company like VerizonThat refuses to hold themselves responsible for their inaccuracy and out right lying to their customers.

This is the only place I can complain about Verizon's customer service, because speaking with a live person is difficult and even if they are helpful, they may not be able to do anything! I purchased Bluetooth headphones through the app November 4, and after 2 weeks decided they weren't for me. I used the return label provided in the product box and handed it off to UPS. After not seeing a refund, I live chatted with a rep, who says it would show on the next bill. After it didn't, I chatted with another rep who assured me it would show in just 3 days. Surprise surprise, that never happened. I finally set up a call with a live person last week who is trying to help. The return label did not match the tracking number generated thru the return process and so they say they never received it. Nowhere in the process did they tell me to get a receipt from UPS, or not to use the label THEY provided. And 2 agents gave me bad info afterward! Now they say they won't refund me unless they can find the merchandise. How is that my fault?? Why should I pay for merchandise I don't have, when I followed the return process Verizon gave me?! BEWARE buyer! You're on your own with Verizon returns. Because they have the biggest network, they figure they can just screw their customers???

Funny how I was leaving a review and all of a sudden it just disappeared as I was continuing on with legal matters at read what I was saying and just deleted the whole message. It made me start all over but that’s OK. I’m gonna do this until it’s out there. I want to get a group of gig workers in San Diego, California. I’ve been having issues with their service with Verizon to start a civil lawsuit due to. Data connection if you have multiple times where your app is kicking you off the platform because there’s no. Connection to service then you and I are the same boat. It’s not that the apps are not saying you work. You’re not getting the optimal service that you’re paying for to receive the work so reach out to me if possible through here so we can exchange numbers or email so we can get together with our other brothers and the gig economythat are in our region to file suit due to loss of income I used to make 45 to 5500 now I’m practically almost going homeless and on Ebt and if you’re from my area, you know how much you have to make a month to qualify for that and thats under $1200. So I’m interested in taking a step forward and reclaiming what Verizon has made you lose because of their service then reach out to me. An army of thousands is greater than army of one.

I am a new customer. I recently purchased a service plan for my Ipad pro. Shortly after my visit to Verizon, I attempted to set up my account with Verizon. I was unable to register with Verizon. I contacted the helpdesk. I spent more than two hours with a Verizon representative who was not able to correct or solve my problem. She said she would do some research and would contact me the next day at 8 AM. I was not contacted at all. I then called Verizon help desk again and spent another two hours trying to solve the problem. The problem again was not solved. I was advised by that representative that I would be contacted by Verizon so that I could get the problem resolved. I was not contacted at all. I was able to finally get my account set and working. I did this with my daughter who apparently is smarter than their representatives. She took the chip provided by Verizon out of the iPad Pro and put it into my Apple telephone. She was then able via the phone connection to set up the account. She then put the chip back into my iPad Pro and it is working properly and I can now log onto my Verizon account. This is my first dealings with Verizon. To say that I am disappointing would be a severe understatement. If this is the best they can do, I suppose I will have to do business with another provider.

Digital chat and support is fine for many routine matters but there needs to be a better way to handle complicated questions and complaints. I have a 55+ Unlimited plan and got a new iPhone mini and wanted to add 5G and was told it would cost $25, but because this drequired a plan change it cost more than $100. I needed someone to explain this to me and the digital system did not provide this. I should be able to say representative and get someone. Instead I had to go to a Verizon store where a very nice and helpful person explained what happened. I told her I planned to write a letter to corporate headquarters and she suggested I call customer support. After a long roundabout with your digital system that gave no response to my prompt of Computer complaint or 55+ Unlimited but just offered the plans I could change to which did not include 55+ Unlimited. Finally I was prompted to schedule a call. Why wasn’t that suggested to me sooner. So I spent 3 hours to go to the store and return and call digital until I finally got an outstanding employee on the phone who explained the escalation system and resolved the situation in 15 minutes. By the way as a senior on a fixed income I would be forced to switch to a discount source without your 55+ Unlimited. That plan is a real boon for seniors. You should bring it back.

Before I deployed I called and spoke with a Verizon representative. I explained how I was leaving for deployment and that I would like to suspend my payments from the day I was leaving until the day I would return. A couple months into my deployment I received an email that my phone bill would automatically restart and it would turn back on. I tried numerous time to contact a Verizon representative without a response. I tried through email and the chat on the app with no response. I am unable to call an agent due to my deployment. It wasn’t until after my payments were to restart and my card on file was due to expire that I was actually able to communicate with an agent and have someone finally reply. I was simply told by the agent that I selected the 90 day suspension instead of the military suspension so it is my fault and there is really nothing I can do about it. As stated earlier, before deployment I spoke with an agent who suspended the account for me. So maybe that agent selected the wrong option but I’m paying the price. Now I am paying for a phone bill that I am not using. When I finally return home I am going to shop for a new service if my bill can not be reduced by Verizon. This type of customer service has made me reconsider if I want to continue to do business with Verizon. I’ve been with this company for a very long time and it has shown that customer loyalty means nothing to Verizon. You offer a military suspension which is great but when I get such a hard time with this through your customer service what does that really say about your customer relations with military members.

Not only does my password keep getting erased from my saved passwords, but when I try to reset it and tap the “verify / deny” [popup] message it sends to my phone (rather than an actual text message with a verification number), all I get is rerouted to a blank in-app page that says “Sorry, the content you're looking for is not available.” I try to get help but then I’m told that in order to troubleshoot, I have to log in. I can’t. Because your app and password reset system is broken. Who needs a PIN number or a text message method when y’all use this broken nonsense as the only means to verify?! My app is logged in but I can’t do anything else because it’s asking for a password it won’t save, erased when I manually saved it last time, and now won’t actually give me any way to reset it again despite being on the same signed in phone I purchased the service for several years ago and have never missed a payment on, and it acts like alternative text and email verification don’t exist. This has been an issue for well over a year now. I even updated the app in hopes that would solve it but it hasn’t.

I’ve been with Verizon for over 21 years, when I was pregnant with my first son I got the big chunky cell just in case, I think they were PacTel then. Jump to this year, my cell phone broke so they sent me a new one, in the box there was no return label and no return envelope. When I went to the Verizon store they gave me a return envelope and a box So I returned it and it came back to my house because the employee put my address on the return label! I have called numerous times and people have told me they will take care of it & they promise since my account was billed over $500 for the phone that was returned. I never received received the credit & they won’t return my emails. I have called numerous times as well and I have been told it will be looked into and yet nobody has credited my account the $500. Even stranger,?my bills are usually auto paid and for some reason they took that off. Here’s the last straw, the last text I got it said I was in collections. Yes, this might be my last month with Verizon. I don’t have the time to babysit them. And I don’t like being told something will be taken care of personally by someone and it doesn’t happen. If rather pay everything I owe them & move elsewhere if I’m not a valued customer after 22 years.

I have had a few lines with Verizon for over 15 years. I few months ago I bought another two lines using the buy one, get one free plan promotion. My husband and I were at the store for quite a while with the agent discussing the promotion and what data plan to choose. We were given a price for what our bill would be once the promotion kicked in. They also told me that it might take a cycle or two for the credit to show up. After a couple of months I went back to the store. They weren't sure why the credit had not come off but just asked me to be patient. The same thing the next month. I gave up on the store and called Verizon directly, which obviously I should have done from the beginning!!! Now they tell me that the promotion was only good if you have the unlimited data plan. They were all too happy to switch me to the unlimited plan so they could give me the promotion and were somehow surprised that I didn't want to pay an extra $57 a month to get the $30 promotion. I work in a business that honors what our salespeople promote. Obviously Verizon does not care about their customers, long term or not. they also do not believe in training their employees because not one, not two, but three employees told me that I was eligible for the promotion.

I downloaded and installed the Verizon ‘App’ after my 32 year old daughter got me a new iPhone12 for my 60th birthday in early July. We went to the Verizon store nearby on this important occasion to buy this new phone and set up new Verizon mobile service because of their successful marketing of a superior industry service reputation over my current carrier at the time, and my intention to drop that carrier, in favor of Verizon. The Verizon ‘App’ bill pay option indicated that I could not view (or pay) my bill until July 19th. On July 22nd I received a text saying that my bill was due immediately. This seemed odd, considering I could not even have seen my bill until within 2 full days of that message timing. Since, I was busy with critical emergent work-deadlines for my government consulting firm, where I am a senior practice leader; I vowed to look into it at my next possible opportunity when I could review this first billing in detail as appropriate, and pay. But, before dawn the next morning my phone service was shut off. I only knew this because I had arose bleary-eyed after working late; needing to phone my 34 year-old daughter and mother of my tender-age grandson, in an emergency situation and I could not. Rather I had to run to her apartment building, literally, on-foot; run down the street and up five flights of stairs, two at a time - and ‘bang’ on the door apartment while trying not to awaken her neighbors nor my grandson - but needing to wake her, in order to facilitate this emergency communication. Great job bringing customer service and electronic mercantilism back to the stone-age - Verizon!

VERIZON IS AN AWFUL COMPANY. If you want any basic customer service, run to any other company. I have 4 Apple devices. Two of them are never used. Plus, I carry devices for my teenage children. I guess that I stay with Berizon out of habit and familiarity. Over the last couple of years I never contact them unless I have a device fail or to purchase a new device. I know that any service issues leave me with stress, a stiff neck, and a coronary. And, all of the Verizon staff are adept at keeping any responsibility on your end. When you finally get them, sometimes they can fair. But forget about getting them to answer when you need them. You cannot reach these guys on chat, phone, online chat, or email. I’m on hold for 2 hours now, my daughters new iPhone quit working. I carry the $50 per month insurance and am willing to pay or do whatever they ask me to do. But, of course, while I am on hold I decided to see if I could sign in and pay the upcoming bill. NO PROBLEM SIGNING IN TO PAY NEXT MONTH’S VERIZON payment, but they will not let me sign in for support. Dumb me, it’s taken me all of this time to realize that this is an intentional customer service design by Verizon. Because I have already paid for the insurance/repair they won’t let me sign in for support. VERIZON IS AN AWFUL COMPANY.

I plan to pay off phone and cancel service most likely. I have explained this MANY times for a year. When I was getting a divorce, I needed a phone in my own name, called Verizon, but did not pass the fraud test. Went to the store, received my phone, filled out everything *exactly* the way I told them over the phone. A WEEK later (shouldn’t it have been much sooner?) I received another phone in the mail. I called Verizon to see how to return. I was told I was not sent a phone, yet the box clearly came from Verizon. Called the store, same thing - I was never sent a phone. I put the phone in a lock box. I NEVER received a bill, the phone was never activated, and it was not on my monthly bill. I moved to Texas, and a YEAR later, I received a letter from a collection agency for the amount of THAT phone. I called Verizon and they told me that phone was in the name of “Shelline Bonham,” while the other is “Shellye Bonham.” WHAT?!? Why didn’t they tell me that a YEAR ago?!?! I received a text from Verizon saying it was time to upgrade my phone, but when I tried, I was denied because of THAT phone! I told them I have it, it’s brand new, I will bring it to the store, but the customer rep said Verizon denied it. I’m sick of it - all of the calls, doing the right thing from the beginning to be treated this way and want out.

Slow, feels like you’re using a crappy mobile version of a web page. Login is always a struggle. I’d give it zero if I could.

Who uses 3G and what kind of sick joke is it? I can’t even open a webpage. I spend $100 a month minimum on each phone line and this is what you provide me with to operate my businesses. Disgusting. Not to mention the 16 spam a.i calls every single day from the moment I bought and connected the phones.

Horrible customer service times, essentially unreachable through chat or call if communicating during evening hours, even though technical support is open 24/7. Waiting 45+ minutes for no response is unacceptable.

This app consistently forgets my password and makes me reset it. Crashes. Logs me out. Doesn’t send push notifications even when I set them up. Yet another garbage product from this company. Most of these reviews have to be fake.

Since getting a number from Verizon I have been non stop spam called

The page is blank and won’t open

I have great coverage through Verizon, but this app is total garbage. It doesn’t load anything, it freezes, and every page is 404 error. Its not like I have a terrible phone, I have an iPhone 13. This app is surprisingly bad for an internet and phone company. Hopefully they do better.

Tried changing credit card info but because I’m a canadian customer I cannot enter a zip code On phone for 1hr 25min only to get cut off with no resolution

As a Canadian customer it was very frustrating trying to change my credit card information and was impossible to talk to a person to help me through my problems!

I signed up for autopay option in store and surprise! No autopay with credit card. Thanks Verizon for not clarifying that. Any why are you the only service that doesn’t offer the discount on auto pay with a credit card??

App has been locked on me for over a year. No one can unlock it. Can only pay bills on it

App is so completely garbage to use when setting up

Seems like I am being throttled?

This app will not let me add a different credit card for paying my bill

What a pain to set this up. Links send you in circles looking for what you really wanted.

I’m pleased with Verizon.

I am trying to sign up and it isn't working , I am putting my Canadian phone number but the system wrote the number isn't in our records ,

If used on wifi it works well. I like it.

It worked perfect at first now won't even open. Crap.