Community By MyQ Customer Service

Community by myQ Positive Reviews

I wish I knew that this existedI don’t know why there has not been a separate post informing the residents of this app. It may have been buried in the Smart Rent information, but no one I know made it that far! I was trapped in the stairwell when I didn’t have to be. Please send out a community wide email so that tenants don’t have rig the doors so that they can get back into the building which unfortunately allows people who do not belong here access. If you belong here, a resident will be able to open a specific door to allow children, girlfriends, friends etc. a way to get in. As a resident, I’m here to tell you that other residents are clueless about this extraordinary feature. I wasn’t feeling the Smart Rent installation, but now I am understanding just how deeply it changed the experience of living here..Eyes getting tiredVersion: 3.9.8

Works Well - No Loner a SkepticWhen our HOA implemented this system to reduce expense associated with having guards at the front gate I had concerns about the change. Since the I have come to accept and even appreciate the efficiency of this system. It has worked well with the RFID tags placed on our vehicles and has been great when visiting with a rental car. So far it has exceeded my expectations. I will say, however, that when relying only on a cell phone to enter, I am a bit concerned that forgetting my cell phone will create an issue. The ability to use the kiosk to “phone a friend” helps alleviate this concern. So far so good. At this time, in the infamous words of “The Monkeys”, I’m a Believer!.FairDinkumVersion: 4.3.0

Loooking goodOverall, I believe the complex is really looking good. The maintenance guys do a wonderful job and they’re on point the only issue that I can think of that could be easily fixed is the TVs in the gym all that needs to happen is to go to Walmart and get two $10 antennas HD antennas and plug those into the TVs and he would have up to 50 channels which would also give you the local channels off air for free and that way on the weekends when there’s sports on people who are working out to watch their games otherwise everybody seems to be doing a great job tomt.NancymariereyesVersion: 4.0.0

Great capabilities; Poor SupportWhile I have had no problem intuitively using the app, many in my community are having a terrible experience with it. I’ve searched hi and lo for tutorials to walk my neighbors through it, and there are no online instructions, only promo videos to glibly sell the product to property managers. That’s great for your company, but useless to the end user who may live in a community with an awol or overworked property manager. Whether one is tech savvy or not, you should provide step by step instructions for every feature. One shouldn’t have to go through their property manager…especially one who never responds. I know that’s not your problem, but ultimately the residents are your end user/customer and an interface with them would serve everyone well all around..LeelibroVersion: 4.5.0

App FixedUpdated message: Thank you for the quick fix! I have updated the rating as the app is working again. I know it was due to the Apple beta update, but I needed to bring the issue to your attention. Original message: Every time I click on the app nothing happens. This is a new issue this week..Katiya22pVersion: 5.2.0

The jury is still out!The app seems to work fine as the front south gate…the one that I use more frequently than the others, responds perfectly. The only Caveat is the fact that my iPhone has a driver observer app from my auto insurance company that watches the way I drive including if I even so much as touch my iPhone while my cars engine is running. When I enter the property, and access the app to open the gate, this is interpreted as me using the iPhone while driving the car..thus resulting in points that affect my future car insurance rates. I do hope that ORION took this into consideration before installing this system….JcstrasVersion: 5.2.0

Siri integration gone???With an update to version 5.0.0 I no longer have the edit option on my Home Screen. The app now goes to a default screen where I can no longer add the Siri Shortcuts to open my gates. Is this feature no longer supported or is it due to an iPhone update? What are the steps to get the Siri integration back? The support site only shows the old method through the Home Screen. Please advise..Landman941Version: 5.0.0

Good system.I would like it better if there was a way to access more than one phone number per account. If I’m working it would be nice if a second phone was called to grant access. Other is super clear and works very well..Car262Version: 3.0

Allow users to pin/save fav doors!For residents living in large Apt complexes, the ability to pin favorite doors/gates at the top would be extremely helpful!!! Having to scroll all the way through 40+ listed doors to get to the garage gate at the bottom is not convenient. The door I most often enter is near the bottom too. I typically use only 3-4 doors daily in the complex, so being able to save these at the top would make using this app a lot more enjoyable. Thanks!.Sm@dVersion: 4.4.0

Great but one problemCalled support but no resolution. When two iPhones share the same iCloud account and there are two myQ logins one on each phone. They myQ login switches from one phone to the other every few days without logging in and out. It happens to others in my community also any time a iCloud account is shared..Jason EdVersion: 4.8.0

Apple Watch App NeedI would appreciate an Apple Watch App as I do t always carry my iPhone but I always wear my watch. My community has a portion for opening the pool gate. I would never take my phone to the pool but I always swim in my watch. Thank you for your consideration..PitascamperVersion: 3.8

The app should allow you to enter your contacts.The app should allow you to enter your contacts just before you send your pass..BmcguckiVersion: 5.2.0

Works fairly wellI like being able to see camera video of each guest entrance. They do improve the app, still have occasions each week where I cannot view the video feed. App keeps accurate information on each gate access..Josie MaraVersion: 4.5.0

And it’s secure, so no robbers can get in.I want a piece of furniture to soak your neighbor hood it as a whole is a home is a nice house a big house, asthma, attack all that you put on a lots of Halloween decorations to buy. You have to check it out..CJMF37!Version: 4.5.0

Life saverIt has made my life easier, no longer coming out of my car to use the screen to open the gate ..YvesomeVersion: 4.8.0

Awesome FeatureThis is an amazing feature to utilize for any size gated community! We love the ability to see who we let in the front gate whenever the pizza delivery guy brings us our pizza! 😋.Luke1022Version: 0.2.2

So convenient and efficientHaving this app has made accessing neighborhood a lot easier, not to mention more security monitoring, love this app!.CokiFloresVersion: 4.0.0

Doesn’t workI’m standing at the door to my package room and the door doesn’t open. The app says opening but nothing happens. Very irritating..MWhoneyVersion: 3.9.6

Thank youPlease keep the community gates working. I feel more safe. Thank you kindly p.s. rent is too high for us. Wish we could have a reduction in rrent. thx.LcmmtVersion: 5.2.0

Nice Looking App but…I wish there were clearer ways to understand what access point is which. This may be a CMS, or vendor side, as opposed to what the API is getting back. But categories of parking garage gate vs elevator would be nice. Favoriting or even GPS, it knows I’m near elevator 2, show me that first in the list..AppsWellDoneVersion: 3.9.2

Time to enterWhy is the time to enter not earlier than 9:45? We need 8:30 for our approved sub Luis. Thank you, R Simpson.No dogs just catsVersion: 4.0.0

Not fully accessible with voiceover:This application is not functioning correctly, where it is blocking settings for launching a keypad to open a entry gate. An update is probably needed to fix this inaccessibility coding problem..Will WadsworthVersion: 3.9.5

PracticalI love the flexibility that use of this app lends me! It is so convenient and user friendly..LonnitaSmithVersion: 4.0.0

Great jobAwesome service keep up the good work and thank you.FybyoyoVersion: 4.2.0

First time userEasy to use.Seams4uVersion: 3.9.2

Good start…However it would be extremely helpful if they made an Apple Watch app. Now I have to made sure Inam carrying my phone around anyplace I go around the apartment complex..Trav81Version: 3.7.1

Game ChangerPicked up 5 minutes per..Chris North Myrtle Beach SCVersion: 5.1.0

Love itLove this new app. So easy and friendly to use..SteveInPlanoVersion: 3.9

Very good5 stars 100% awesome.Married MalteseVersion: 4.3.2

My communityGreat product, I would recommend it to anyone!.RCMCF!Version: 4.3.1

Unlock buttonMore frequently app does not respond after pushing button to UNLOCK.$rgVersion: 4.2.0

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Community by myQ Negative Reviews

Doesn’t integrate properly with Notifications or BluetoothThe app works at a basic level, ie. I can unlock the door to let myself in and see a history of calls. However, despite agreeing to allow notifications & Bluetooth during installation, the app does not show up in Settings->Privacy & Security->Bluetooth, nor Settings->Notifications, nor somehow in the Settings full application list. This prevents me being able to configure notifications to come through any focus modes which renders the video call/unlock portion of the app pointless..Wth-do-I-need-a-nicknameVersion: 4.0.0

GarbageIt’s obvious that this was designed to check off a list of features rather than thinking of the end user experience. The app takes several seconds to start and won’t work at all if you’re offline- which is obviously very likely if you’re in a garage or elevator. The app also seems to completely crash on my watch. Also it doesn’t integrate with CarPlay which is irritating. I miss my key fob and clicker. Not everything needs to be a cloud connected smartphone enabled app; definitely not if you can’t hire competent engineers..AppRater52Version: 5.2.0

Stop working and nobody can solve it!!!The App suddenly stopped open it on my iPhone 15. We have tried everything from removing the app to resetting the phone, I contacted my community manager and he got in contact with the developer technical support and they say the app is ok, the problem is with the phone… so nobody has been able to solve the problem. What’s the solution? Change my iPhone? Absurd!!!! We paid a lot in this community to work with this system and all the time there is a problem with it.CPCastrVersion: 5.1.0

Just does not work!It 3 notifications that I can’t find anywhere in the app. It will say it’s connected to my garage open one minute and not the next. The Siri voice command works for my husband, but gives me an error even though we have the exact same set up. I would not have anything to do with this app if it was not the only way to get into my neighborhood. This is one frustration I could live without!!!.AdajoysmomVersion: 5.1.0

No longer works with car playAfter the latest update I can no longer use Siri voice commands to open my gate while I’m using car play. I’m directed to try again when not driving, which forces me to get my phone out of my pocket unlock it open the app and then open the gate. Which seems more dangerous than using a voice a command. Hope this is addressed in the next update..Tso_connorVersion: 5.4.0

Works okSo I have a community down in Florida that is tied to the system. When you need help from MyQ, the access and support is horrible. It took me a half hour on the phone with somebody who could barely understand me, and I could barely understand them to figure out that I need to go to thebusiness MyQ. There’s no direct phone number for Business MyQ for community gates..Bio-shock97Version: 5.1.0

App won’t even allow me to create an accountI’m trying to download the app as a new user. The app won’t allow me to past selecting USA as my location- it just gives me a white screen. Unhelpful. And to get technical assistance the Web site says I must “disable cookies.”even id I knew what that meant I wouldn’t know how to do it! Again. Unhelpful..Birdest24Version: 5.1.0

UnsafeThis new app is unsafe rather just having a remote and pushing it. We have to pick up our phones and look for the app and text it open. It goes against texting and driving there’s also a delay and looking for the correct open and also better in it at times. Very disappointed.Da129$Version: 3.9.7

Literally locked out of my buildingGarbage app. Logged out, password reset goes to a 500 internal error page, their business support phone line is disconnected, and when you call their “main” phone line for other products you are told “I can’t help you”. Well, I can’t access my building..NoxlessVersion: 3.5

Gate-opening apps are inconvenient and unecessaryUnlocking gates from your phone while driving is unsafe and inconvenient. Plus, what happens if one's phone is dead or without service? More often than not our gate is offline, so we have to take ridiculous detours to get in and out. Nothing beats a good old-fashioned key fob..Moo-PuppyVersion: 3.9.5

Doesn’t workThis is really a crappy system that works intermittently, sometimes the screen populates sometimes it does not. I would not waste the trouble. Have had the tech repair person out twice and he cannot figure it out either and he works for the company..*771Version: 4.2.0

Can't create passesI've had this app for many years. It suddenly stopped allowing me to make passes for guests. I called customer support and spend half an hour with them on the phone to get it fixed. A few months later I got the same issue. Unusable..IHATED-ITVersion: 5.2.0

IssuesSystem is not working the way it supposed to access Hass to be looked at in different ways than what it is because the initial screen does not open up the gate.Dan t rVersion: 4.3.0

Inconvenient and buggyA simple concept that should work easily. Unfortunately the app logs you out randomly and what feels like the most inopportune times. It also doesn’t always send the signals properly and you have to try several times..VachtraVersion: 3.9.6

Doesn’t open the gate through cellular network.Two weeks ago it stopped opening the gate when the phone us connected through cellular network. It’s working fine in WiFi network.DmitryDenVersion: 5.4.0

Needs workLoading times are slow when trying to open gate.TyhfdgbhVersion: 4.0.0

Utter garbageIf you want to be locked out of your apartment for several minutes multiple times per week waiting for this garbage to load, then this app is for you. The epitome of fixing a problem that did not exist..YellowishdogVersion: 4.0.0

Near Worthless in my CommunityIt’s likely the way my community installed this and set it up versus the app itself, but I can envision numerous resident’s guest not being able to get in because of this app. In the long run, we should have kept the guard..Mario 1234554321Version: 4.0.0

App constantly crashesThe app won’t even load anymore (instantly crashes when loading). I’m using latest iOS updates and latest app updates..[T]~Version: 5.1.0

New App Hangs on “open”I continually have to reboot the app because after opening the timer doesn’t expire. The only way to use the “open” function again is to restart the app..GobiffgoVersion: 5.1.0

Version 5.4 broke the appJust updated to version 5.4 from 5.2 and I no longer have see access to any of my entrances. Please fix asap or send me link to re-install previous version..Gennie717Version: 5.4.0

Constantly offlineThis system does not seem reliable; within the first month it has been offline and/or just not working. I don’t know what to do to get it working..----VeroVersion: 3.9.2

Bad updateThe new feature for pushing to open is way worse then the old swipe feature.MKMDKVersion: 5.0.0

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