Mobile Passport Control Customer Service

Mobile Passport Control Positive Reviews

Best Time Saving appThis is the BEST little know app EVER that will save you time at the airport, and that’s coming from an airline employee of over 5 years. It was amazing the estimated wait time was almost 2 hours or more for the regular person who doesn’t have a Global Entry Number. That said when your traveling through an entry point city that the worlds largest airline uses as one of their international hubs and just want to get through the Customs and Border Protection line at the airport when entering These United States, you have go to download this app !!! You can choose to have it save your passport information, or you can have it rest each time your forms for entry expire, all you have to do is take a clear picture of yourself, and a picture of your passport and enter your flight information and then fill out the quick standard entry question, and then the app auto fills out the correct entry forms for you and your entire family who might be traveling with you. Then you pick up your checked baggage (if you have any), and lastly start looking for the signage for the line for electronic entry. I will say this global entry was way way longer then this apps line and that is supposed to be the timesavers line for frequent international travelers, and this app allowed us to even cut in front of them without having to pay for anything!!!.SPIDEY-BAMVersion: 1.4.1

This is the droid you're looking forIf you've been using the Mobile Passport app and, like me, have seen it saying lately that it will no longer relay your information to U.S. Customs & Border Patrol (CBP), it's time to cancel your subscription to Mobile Passport, delete that app, and download this one. CBP MPC is the official and up-to-date replacement for the Mobile Passport app. And I'm not positive yet, but it's looking to me like this one doesn't even require a subscription to do what Mobile Passport did (and more, I think). And if you *haven't* been using the Mobile Passport app but are looking for an electronic repository for your passport and a paperless means of filling out the forms necessary for entry into the U.S. and/or Canada, this is the app you're looking for too. It's the official one, put out by the Department of Homeland Security and all that jazz, and not some third-party thing that adds an unnecessary link to the chain of communication. Enjoy. 🙂👍🏻.PlaintigerVersion: 1.3.0

May save you a lot of time - or not.Contrary to many 1* reviews the App is very easy to use. The only design defect is that you have to start at the “Begin Your Entry Process” screen, select “Airplane” or “Cruise Ship” - which does not matter at that point - and only than start adding travelers. Once that step is complete, you cancel the entry form, and the data will remains recorded in the App. Once you are about to arrive you go to that same “Begin Your Entry Process” screen, and on the next page select from those travelers profiles that you have already created. The actual experience at the airport may vary. In EWR in September there were clearly marked signs for MPC, however that was the same line as for the crew, which was actually a bit longer than the regular line. (Which was uncharacteristically short at the time.) In PHL in December the MPC line was “hidden in plain sight”: there was a huge sign, but it was different in style from all the other signs directing the traffic, and our family has missed it on the first pass. However going through that line saved us at least half an hour or more. At any event, with MPC there’s always an option to just use regular line if it looks shorter..AnotherNickOfTimeVersion: 1.0.5

LAX saverI learned about this app on Instagram. When we arrived back home from our Europe vacation I figured let’s give it a try. I inputted all our passports 5 of us. Took pictures of our faces as soon as we landed. Walked to immigration. Asked an officer where do I go with mobile passport and walked us to the global entry line. Passed immigration so fast that I wasn’t sure what happened. I looked back and saw the big line that we skipped. When we arrived to baggage claim we were the only ones there and got our luggage and left. The rest of the passengers were still waiting on the immigration line to pass. This was so easy and amazing especially after a long day of flying and anxiously wanting to get back home..Angelsan99Version: 1.7.3

So far we don’t know if this is going to helpThe OCR optical character recognition is great. it’s not perfect. you do have to go through each field and check. The camera during pictures taken shows a different view of what’s displayed after you try to submit what was take. the top of the heads are cropped no matter what angle or how far back the person is. i’m taking the picture and over and over and over again and I can’t seem to get the top of the head and during the validation part. The staff at the airport are not clearly stating that you can go into a different line by using this app. the sign about this app doesn’t distinguish itself by name so basically uses the word mobile ambiguously. So basically we stood in this long line for nothing, and filled out the forms on this app for nothing as well..UberginsuVersion: 2.2.0

Gets the Job Done, but overall CBP scanning workflow needs to improveMobile Passport is (in my opinion) still relatively unknown, so there is clearly an advantage for those who use it. I was able to skip the general CBP line and go straight to an agent's counter via the Mobile Passport line. The form itself is self-explanatory and easy to fill out. After submission you receive a barcode on the app to scan at the counter. This is where I suggest some improved functionality on the app. I was not able to tell whether my barcode had scanned so I held my phone against the scanner for a bit. (I did not see the scanner "blink" or hear any "blink" noise to suggest that it scanned.) The agent at my counter subsequently got in his feelings and became rude to me because I had accidentally scanned my barcode more than once. If it is that important for the barcode to be only scanned once, I would suggest including a confirmation message app-side when the barcode has been scanned OR at least a disclaimer message when presenting the barcode. This is pretty common for high-profile retail apps nowadays. As a proud American citizen returning home from abroad I expect a smoother experience especially when using a mobile app designed to be seamless..Reviewer82481Version: 1.6.0

A great app and facilitator for customsThe app was fantastic! I read everything, took my time to put the information in , was thrilled to be able to use it the first time at Atlanta airport customs— breezed through the QR view line, was almost at the window when: THE CUSTOMS AGENT IN STALL # 37, on Nov 8, 2023, at 6pm, stepped out of his stall and did NOT COME BACK!! We waited and waited; seeing others from our flight go through the regular line!!! Finally a security person opened the 38 lane and “I don’t have a scanner”, so all of the preparations was for nothing!! Well, guess I will have to go abroad again so I can use the app once again— maybe the next time I will be overjoyed!!.BebeWisconsinVersion: 2.3.2

Perfection!First off, read the description about the app carefully. You can’t submit your info more than four hours before you arrive in the US. You will still need to present your US passport to the CBP agent. The system works is you pay attention to details. Flew back to Dulles Airport from the Caribbean in June using the MPC app. Had initial issues with connecting to CBP server but it worked before we board the shuttle to the terminal. Hundreds of people in regular line. Less than 10 people in the MPC line! Out of the airport and in a taxi in less 45 minutes after landing..Le bauloisVersion: 1.4.1

App is fine, customs is another storyI got this app and was excited to see if it helps with the long lines. We were on a plane with 383 other people, we were the 5th family in line at the MPC line…… this line shares with the flight crew AND Global Entry….. as more flights were landing, we were left waiting as other priorities came first. The regular line went through our entire plane and some of the 2nd flight before our turn. The employees helping with the line said it’s our fault for choosing the mobile option. The flight crew also said the regular line is always faster in their opinion. The app is fine and when the airport employees catch up…. It might work better. I won’t use the app again as we waited way to long..AmandaG55Version: 2.0.0

Total waste at JFKWhat is the use of this app at New York JFK airport, International terminal 7? It was completely useless and there were no short lines, the agent asked us everything that we already answered in the app, and he didn’t even want to see anything in the app. So I asked him what the purpose of the app wasn’t and he said they don’t use it. They were also severely understaffed with only total six agents, handling three international flights, with only three assigned to US citizens and three assigned to everybody else. We are US citizens and what they do at JFK is a total joke..SGeeuuVersion: 1.4.0

Fast and easy way to skip long lines!As we all know, traveling these days is a grind. The last thing you need when getting home is to wait in a long line at Customs. So don't! Get this official app instead and skip the lines. Fill out the easy form before you land, submit it when you land, then in Customs, watch for signs for the MOBILE PASSPORT lane. Just a dozen in line for that, VS hundreds in the regular line yesterday at Logan Airport, Boston. Pssst!! But don't tell anyone! We don't want this to get too popular and ruin it for those in the know :).Cape MacMan DaveVersion: 2.6.0

Super fast custom clearance!This is the first time we use the “mobile passport clearance” application to clear customs during our trip from Europe. It was easy to use and allow us to expedite entry into the United States. Only one person per family needs to install the MPC application in the celular to be able to use this process. The App allows you to scan the barcode of the passport to add all those who are traveling together, then answering a few questions and ready! If you have not tried it, please use it..MarcelinoBVersion: 1.6.1

Used it once so far and it was awesome!I used this last night at Logan Airport (Boston). I remembered I downloaded it the day before my return from London. I completed the form quickly and just left the page open on the submit form page. Upon landing I took the picture as required and hit submit form button. The lines at passport control were some of the longest I have seen at Logan. The MPC line, one couple in front of me. I was done in 5 minutes! Love it! So glad I decided to use it. I think I heard about it on a FB reel..LisaMR127Version: 2.2.1

Fast and EasyI’ve only used the MPC app when entering the country at San Francisco Int’l Airport. But it’s been a breeze every time. Never more than 1-2 groups ahead of us in the MPC line and seems faster than the CLEAR lane. So long as you have internet service once you land (either thru your own phone data service or the airport’s WiFi), it will be quick and easy. If you have a short international flight back to the U.S., you can submit your info. before you even get on your flight. Your submission is valid for 4 hours. This app is a hidden gem. It’s free to use and I’m surprised more people aren’t using it. TSA pre-check isn’t as fast as it was before … and you have to pay for that. Maybe as people catch onto MPC, the time savings may not be worth it. Or maybe there will eventually be a fee to use MPC. But for now, it’s free gold..SuperslopeVersion: 2.5.2

Time saverWe used this app when flying from Los Cabos to LAX, Tom Brady International Terminal. Very easy to enter your information before your trip and then when you land just answer the questions and take the photo. When we arrived to the custom the regular line was very long and the mobile passport line only had one family ahead of us. We went through customs in under 10 minutes. I highly recommend this app to anyone who doesn’t travel internationally often to do Global Entry..C_fl0Version: 1.5.6

This is better than the global entry App!Can back from travel with my family and walked up to a line at immigration that would take us over an hour to get through. I noticed someone walking into the global entry line and asked her what the difference was. She lead me to this app and in less than 5 mins my family and I were all set and walking into the global entry line! Thank you for making the traveling process so much easier!.Crafty wifeVersion: 2.5.2

Enjoy while people dont know about itFinding out about this app while its still somehow unknown is great. Used it for the first time this week while returning to the US through LAX and I was the only person in line. I was through customs in less than 30 seconds, faster than Global Entry, and all for free. Set up the app and your profile before you travel, then do your submission while you wait to deboard your flight. I’m sure eventually the line will get long as people discover the app but for now its fantastic. If your passport scans on egates then this app will work without issue..DieGo2SHAEVersion: 2.1.0

Hard to scan passport with iPadThe movement of the passport and the image on the screen on an iPad do not seem to be coordinated. I found it very difficult to place our passport image pages into the screen. Fortunately with multiple attempts the program seemed to acquire all the information that it needed. The information was correct. I could not verify the images and may have my wife’s Face ID for my information on our joint Mobile Passport Control record..0Ld m&nVersion: 1.4.0

Seamless TravelGreat App and extremely convenient to use and save time for the immigration clearance The baggage information is quite a unique feature and extremely helpful If additional features like the airport map layout and the connecting flight information can be added then it will be a fantastic option for users who come on an international flight and have to connect on a domestic flight Overall ⭐️⭐️⭐️⭐️⭐️🙏🏼.Helpful programerVersion: 1.3.0

Hard to rate when I couldn’t use itThis app was promoted in Deltas app when I was checking in for my return flight from Paris today. I was excited to see how well it would work. I filled out all the info for my wife and I. We were ready when we arrived at immigration. I asked what line to go to for the app. I was told that no one in ATL F terminal was open to accept it. I was very frustrated to hear since Delta suggested I download and use the app for my arrival. I was stuck in the regular line. As for the App itself. I found it easy to use. Sometime soon I hope to try it..MgdrvineVersion: 2.3.2

Resident alienI was more than willing to use the app . It is definitely a much needed option if a person has nothing to declare. However, I am a resident alien of US and when filling out the ?s and proceeding , there is no Option for returning Resident alien. The ground crew were very nice and the customs officer processed me in seconds. I might not be so lucky next time. It caused me a lot of tension because if I selected one of the two options , I would be lying about why I was coming back home. I didn’t want that on my INS record. Please add the option for citizens and legal residents to clear in fast pass..Harlequin16Version: 1.6.1

Saved us hours!Landed in IAD yesterday 4/1/22 and they held us on the transport bus for 10 minutes because the immigration hall was full. I would guess around a 2-3 hour wait. We joined the mobile queue with one person in front of us and were through in less than 5 minutes. I assume as the app gains popularity that the line will get longer, but at the time of writing I can’t emphasize how much better of an experience this was..Ja5on85Version: 1.3.0

Front in the lineIn the past we used the Mobile Pass app but that has now been replaced with this one. It works basically the same. Scan your all of your family’s passports, take selfies, answer some questions and submit once you land. When you get to immigration, make sure you get in the mobile passport lane and you basically jump to the front. Not sure why more people don’t know about this app..BunlessVersion: 1.2.1

CBP app is good. Use itI just used the CBP passport app and it works well. Simple questions. I fuss. It needed one re-try on the picture of the passport. I guess it is the weird reflective surface. But then it worked. I also had to resubmit it once (but without re-entering any information, which is better than most apps). Second time the submission went through. No problem. Prep work: think of your four digit PIN the app will ask you to create..Krankyfrank5555Version: 1.4.0

Please identify the airport when you commentGreat app, but useless if the airport doesn’t open a lane for it. It all depends On The Airport! People, please identify the airport and whether the app worked/immigration had a dedicated line or not when you write the comment. Without this info and just complaining the app doesn’t work is not helpful to anyone! I have used it many times at Newark (EWR) and there’s basically no wait. But they don’t accept MPC anymore. The app is useless there now. Don’t blame the app, it’s the people who run the airport and won’t open the MPC lane that’s to blame! Lazy bums..CTNJVersion: 2.5.0

So easy and saved us hours when returning homeWe’d never heard of this before our United Airlines flight attendant mentioned downloading the app and filling out your info on your flight home. You finish once you arrive at the airport. Super simple and saved us from sitting in the huge line of over an hour. We walked right up and skipped the line. I don’t know why 95% of travelers don’t utilize this free service..BillykeycVersion: 2.6.0

App worked really well, but…Once we got to the counter (MCO), the CBP agent said they didn’t have readers for it, and they hadn’t been using the app for about 12 years. Despite the TVs in the hall advertising the app, it appears that the “new” app hasn’t tricked down to the frontline staff. Not that it would have saved much time, as there were no self-service kiosks in the terminal, the real wait was being stuck behind 400 other people… Hopefully it will work out next time. It reads the passport really quickly and application was easy to complete..VatoempireVersion: 1.4.0

YOU HAVE TO TRY THIS!!!I’ve flown international a few times and the customs lines are a drag to wait through. They take forever! The first review I saw was from a flight attendant that used this application. I decided to try it coming back from Ecuador into Miami. Was super easy. Just need your passport and know what terminal your flying into. I made it to customs and the lines were SOOOO long. I was with a group of 3 others. They didn’t download the app like I told them to and got stuck in a 2 hours line 😭. I was in line for maybe 5-10 minutes max. The global entry line was also a lot longer than the line I was in. I highly recommended using this app. It’s free and easy to use! So happy to have found a more convenient way of traveling now :).Daddysboi217Version: 1.5.0

World travelerThis is way better than Global entry at SEA. Unlike Glovsl entries, no need for interview nor any fees. Everything is so easy and simple. Down load the app which I get to keep in my cell phone. Each entry to US, just answer quick questions, take a selfie and get a receipt. No need to fill out the custom form. Best of all, no need to stand in line at immigration. Just show ur receipt and the passport! Best thing ever!.Naniwa SucchiVersion: 1.2.1

Super UsefulThe line for MPC at the airports I have been in is always almost empty. It never took me more than 5 minutes. I used it both for solo travel and family travel and it works great everytime. The officer doesn't really ask any questions in my experience. I highly recommend using this, and it is free. I am not sure why not more people use this..Echoflow1Version: 2.3.2

Get this appMy son suggested using this app to speed up the process while entering the US. While standing in a very long and slow line, I downloaded the app, entered my data, got into the fast lane, and was next in line through USCBP. I made it to the plane one minute before the gate closed. Without this app I would have missed my connecting flight..Holy Reverend Arch BishopVersion: 2.0.0

Left my wife to fend for herselfI used the app for the first time and it had issues creating the QR and finally did after 4 attempts. It said all three of us traveling were on the form and we had all our pictures in there. When we got to the gate only my child and I came up so my wife had to the back of the long line to submit the paper form. Don’t plan on having this issue again as I won’t use it when we travel as a family..NjhawkVersion: 2.1.0

App is good, but airports not so muchNo problems with the app but airports need to be up to speed with it. I used this coming through Dulles after a couple international business trips and it was a breeze. Last time through Dulles a few months ago I tried using it and it all changed. Passport Control gave a few poor excuses and more or less didn’t know anything about it. Hope others are having better luck at their airports..ZodnitsaVersion: 2.6.0

GreatArrived to Dallas international airport from Madrid, Spain. The lines for the foreign nationals and US citizens were large, estimate around 200 people and the foreign national lawn and about the same in the US citizen line The line for the MPC entry only had four people. Took a maximum of 5 to 10 minutes to go through. Great app, would highly recommend for any traveler coming into the United States through customs..Poppa9846Version: 1.6.0

Convenience and highly recommended appI wasn't aware of the app but I had heard about it from News broadcast, so I did a quick search on AppStore and downloaded this app. It was easy to install and setup. I cleared the CBP/Immigration with ease and quickly! I had to ask in the customs hall where is the MPC lane and I was out of there in less then a minute. I recommend submitting your form an hour prior to landing, if you have internet in the air or as soon as you land. The CBP officer just took my picture for comparison and welcomed me that was it no passport check or questions asked, so long you are truthful in answering your custom/agriculture form. Thumbs up to the app! 👍.Bobby AtkholVersion: 1.5.5

Miami, FLWorked seamlessly for my entry from Jamaica via Miami International Airport. The officer did retake my picture, which I figured might happen after reading another review – the one I took with the app kept snapping the picture waaay too close. Anyway, I'll continue to use this app and dodge the long line every time! I was literally first walking in..Barb❤️Version: 2.6.0

Not able to use at Newark airportThe app works great- almost identical to the old one (Mobile Passport). My complaint is that when I landed in Newark airport I was not able to get in the country using this app. It’s the airport so I wasn’t given an explanation as to why- but at the time (Sunday night)- they were only accepting Global Entry or waiting on the immigration line (which was very short). This concerns me because now I don’t know when the app is accepted and when it’s not. Ideally, the app will let you know if the airport is accepting entry using the app that day. Bottom line: I don’t recommend relying on this app to enter the country. You can only guarantee fast entry with Global Entry- the airport might just not accept the app on occasion..Check_urself_b4_u_wreck_urseldVersion: 1.5.0

MPCExcellent, great app to avoid long lines.PeterzrobloxVersion: 1.5.0

Easy and effectedThe app was easy to use and no issue glitch at all..Aoi waveVersion: 2.6.1

ConvenienceMOC line is the best time saving experience indeed , no complaints..JaneJinVersion: 2.6.1

Useless when the specific booth not openedSubmitted the form in the app with photo when in airport (it has 4 hour validity). There’s only one booth with the MPC sign but it’s not opened. I showed the app receipt to the custom officer who then said ‘don’t worry about it’ and went ahead asking me the usual customs questions, even took my photo. I’ll give this app another try next time at busier time. If it has same outcome, this app is just a waste of funding and time..Review_honestlyVersion: 2.6.1

Buena aplicaciónExcelente aplicación pero me ofrezco a mejorar la traducción del español para que no quede duda cuando salga en español. Saludos y viva la nuevas tecnologías..RubenbaeVersion: 2.6.0

No mpc lineThere is no mpc line at Newark….MagsappsVersion: 2.6.0

5 StarStraight forward and easy to use!.Bestie1962Version: 2.6.0

Lack app, great scanningVery quick. Dates didn’t read, but minor to enter your own. Hopefully works just as well at the airport.BobmadVersion: 2.6.0

Handy appNeeds to enter birthday and expiry date.Simons0000Version: 2.6.0

ExcellentEasy to use. Thanks.EeerttyuiioopVersion: 2.5.2

Very imprssed.Not sure if it was my luck or circumstances, but great experience using it for the first time. Zero line up and just answered a simple question..Erik9156Version: 2.5.2

First was error code then worksError code first try.Citygirl2769Version: 2.5.2

Well madeThumbs up!.Pchitty86Version: 2.5.2

Great appThank you.St gemVersion: 2.5.2

MsVery streamlined process with good instructions clear and concise on how to proceed thru the steps..Anitnelav8Version: 2.5.2

Amazing app to skip lines.5 stars..A canada gooseVersion: 2.5.2

Excellent serviceHad an amazing and quickest check in experience ever!.Abdur BhamVersion: 2.5.1

Passport scanImpossible to scan unless you have VERY LONG arms.PhrenieVersion: 2.5.1

Internet connectionIf airport internet connection is poor don’t use.BrunoFrenchieVersion: 2.5.1

Birth dateApp would not let me change birth date.RandasharkVersion: 2.5.1

EasyEasy._YOYOYOVersion: 2.5.1

Useful to go faster through passport controlI like the app. With a little fine tuning the birth date will be properly automatically filled out..SnguyenbaiVersion: 2.5.1

Time expiredDelay of flights and other delays may cause issues with the time frame. Time frame should be known prior to filling out forms..TbazeleyVersion: 2.5.0

NEXUS neededNeeds support for NEXUS.BrydgesVersion: 2.5.1

Travelling to Las VegasGreat option for travel.Goo that madeVersion: 2.5.0

MPCTrès efficace 😎.SlyPoirierVersion: 2.4.0

Slower than the other lineThe line today was actually slower than the regular line. And people who showed up at the regular line, a solid 10 mins after us, still made it thru at the same time. Pointless.Lindylou1969Version: 2.4.0

Makes Entry to US a Breeze!Fantastic; easy to use - Thank You!.CaymanmartinVersion: 2.3.2

Expedient and easyA very useful tool for gaining entry into the USA. It is easy to navigate and make the whole process expedient..LoukeatVersion: 2.3.2

Trip to ChicagoImmigration was quick and the apps is user friendly. No questions asked from the immigration officer..Visiy to ChicagoVersion: 2.3.2

Français svpJ’aurais préférer en français.FonrbruneVersion: 2.3.2

Proximity required to submitGreat service but would like to be able to submit when further from the airport. Arriving 4 hrs early isn’t feasible. Cheers. Thx.MhubbaVersion: 2.3.2

Easy!User friendly app. Highly recommend.Bobby joe bybhhbgb(yVersion: 2.3.2

:-)Reading the entire disclaimer, in order to continue, annoying :-).AdamFlash1975Version: 2.3.2

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 2.6.2

Mobile Passport Control Negative Reviews

The new Mobile Passport Control app is NOT goodIt may be coincidence, but with the retirement of the Airside app, it seems that immigration control at fewer and fewer airports are processing the Mobile Passport Control receipt. Instead of getting the expedited service we users formerly received, we are being dumped into the same long lines all other travelers (many very unfamiliar with the basics) are using. The result is a very substandard experience and excessive processing time — hardly what we had grown to expect from the program when originally launched. At the very least, those airports that have removed the receipt scanners and don’t provide dedicated servicing for Mobile Passport should be removed from the “port of entry” list. Leaving them in there sets a false expectation that we will be able to use the app and get through quickly. Today I nearly missed a connection at O’Hare because the airport refuses to use the app (even though they show up on the list). It seems to be a locally-driven decision. Even better would be to mandate the use of the system at all major US gateway airports. It used to provide a useful alternative for those of us who travel frequently, but don’t live near a major airport where we can schedule a Global Entry interview (and go through that ponderous bureaucratic process). US CBP needs to make up their mind what their mobile strategy is… and then follow through with a consistent and convenient execution of that strategy!.Road HardenedVersion: 1.2.1

Location requirement breaks the app in a lot of placesI’ve been in the terminal at the decision point between mobile passport line and normal line, in the app still tells me I’m too far away. What’s even more of an issue is that deep in the bowels of these government buildings, often the mobile reception is not great so your location data isn’t so precise. This requirement needs to be loosened up so that we can submit while on the taxiway. And why does it let me use the app in places when there isn’t support for it? LAX hasn’t supported this in years but you can certainly fill out your form, take pictures and then submit it. When everything works, it does save a little time over when the electronic kiosks are working. But i’ve water more time on when it doesn’t work than i’ve saved over 25-30 trips (I’m including the previous privatized version of the app with which I had more success)..DJ ScorchieVersion: 1.5.0

PointlessThe last two times I have tried to use this it was pointless. The first one, in Charlotte, the line using mobile passport was longer than the regular line. That was likely because the global entry people automatically got in front of single mobile passport line and the regular lines kept going through. So every time a new plane landed, a dozen or more people with global entry and airline employees went in front of the mobile passport line even though there were hundreds of MPC people in it. And the regular lines kept going with nobody getting in front of it Then, tonight, in Dallas, MPC was not an option. They only had 2 CBP lines total and no MPC lines available. What’s the point of having an app that we spend time putting our information in and taking photographs of us and then not having anybody using it at the airport?.Jo Ja SpVersion: 2.3.0

Absolutely useless appI saw a sign advertised in this app as I arrived at JFK. I install the app photograph, my passport photograph myself, and filled out all the information, answering all the questions. Then I went and stood in line a passport control in the line that said mobile app. The line barely moved, and people who came in the same time as me in the general line, moved much faster and were out of the airport before I even got to the front of the mobile app line. When I got to the front the officer asked me all the same questions, took my picture, and when I asked him why I have to do that. If I use the mobile app, he said that he got snow information from the mobile app and he doesn’t know what it’s for.. So this app is utterly useless..AbuezriVersion: 1.5.6

Denver has stopped using thisThe old mobile passport was awesome to save time coming in through customs at DIA, and I got this new version for the same easy pass to the front of the line - but apparently nowadays they’ve decided the app takes longer and DIA has abandoned using it. Unless you have global entry they make you wait with everyone else. Then when you do get to the agent they say the app is a mess and they are faster to check you through manually. Huge bummer. Uninstalling. And after the mess at DIA I likely will keep my travels within the U.S.! We got into Cancun faster (on a Friday afternoon) than we got back into DIA on a Thursday evening. It is just too hard with kids to deal with that after traveling from another country..TrdofallthsappsVersion: 1.6.1

Poor instructionsWe were leaving Calgary, Canada flying to DFW. Our port of entry back into the US would be DFW, in our estimation. When we arrived at the Calgary airport the app said it we were too far from our port of entry for it to accept or submit our declaration form. As we were standing outside the Customs line, a helpful lady said we needed to list Calgary as our POE. So, we deleted DFW and added Calgary instead. The app said we were still too far from our POE. The lady then took my phone and app to a Customs officer and he couldn’t ascertain what went wrong either. We never could get this durn app to work after multiple deletes and retries. We waited and went thru the general Customs line…..that this app was supposed to circumvent..ThmaloVersion: 2.2.1

Useless in NewarkI was a big supporter of Mobile Passport and was surprised when I found out that CBP MPC was now the official app to be used at U.S. Customs & Boarder Patrol. I downloaded the new app and entered the necessary information as required. Upon landing at Newark International Airport, I was disappointed to find out there was no longer a separate entry for CBP MPC customers that previously was available for Mobile Passport. So I am not sure what the benefits are to the new app and what services it provides? After waiting in line and showing the agent the information on the app, he actually got mad at me and said the app is “useless”. So the question I have is what advantages does this app have for international travelers? From practical experience, none!.Bring Back MPVersion: 1.3.0

Lacking crucial informationIt does not say that passengers with global entry should NOT use this app. I had to return to the kiosk to fill out the global entry form and got the notice that my last US entry was too recent. It was two months before, so I guess this app updated my data even before I passed customs. Lost 30 min in line when I had a short layover. Please update the help page with accurate information. It also has a bug where if the data is entered one day before the arrival, which is normal for overnight flights, it offsets the date-of-birth and passport expiration date by one day..PALipodVersion: 1.3.0

Complaint forms don’t work in appAmong many issues with this app, there are several places in the app to report a problem, except that it doesn’t work. Every time I tried to submit a complaint / report a problem, I got an error. Without warning the app tried (and failed) to connect to my email to email my complaint. If you can only email a complaint, then state that in advance and provide the email address. Don’t try to hijack my email client on my mobile phone. Even better: accept a form like other apps and websites do, but provide the email as an additional option..Gato RodVersion: 2.5.1

App has glitches and line is slowDownloaded the app and it didn’t work properly. The list of airports was blank for some reason, and I couldn’t select my port of entry. After many tries I decided to turn off my phone and on back again, and it finally worked. Then another problem, the submission of my form wouldn’t work, and it would time out. Had to try many different times until it finally did. Last but not least, the line was extremely slow, as the put together handicap passengers and MPC holders. I saw people in the regular line the came together with me being attended before I did..Ecd0315Version: 1.4.0

Not sure the purpose of this appForms are not required anymore at customs. It won’t let you submit with children for what sounds like human trafficking concerns. The time it took to fill this out was longer than the time with the border agent. We spend about 3 minutes with the border agent when we land in the US. I found the lack of clarity in why my forms were denied just frustrating and the app’s support team couldn’t give me a reason either apart from a hunch with trafficking. This doesn’t save you time waiting in customs - so why did it get developed at all?.JayPidgeVersion: 2.1.0

Waste of Time for someThis app should do a better job of pre screening before getting you to the end to do nothing. Poor user Interface needs work. Lots of wasted text clogging up path to where they want you to go. In the end one traveler was able to successfully complete while I was not. The edits are poor to non-existent so you have zero guidance and help along the way. I filled out the form and there was no path to continue. An absolute waste of my time. Whoever owns this needs to go through and end to end clean up if this disaster with thorough testing of more situations and map in the appropriate messages and edits..CBN304Version: 1.5.1

Didn’t helpI set up this entry for my family and when we got to LAX, the line only had 15 people in it. Huge win right? Wrong. Each person took at LEAST 5 minutes to get through the immigration officer, and the like took longer than friends who went through the normal line that had 300 people in front of them. Was beyond annoyed after a 12 hour flight, thinking this would be faster, and it was a disaster. No idea why, but on this trip, using the mobile passport app was a disaster. Instead I’ve applied for global entry..The Cruise DirectorVersion: 2.6.1

App shuts downMy experience is that the app shuts down as soon as I press ‘save’ after entering new traveller information. It does not save the data entered. I attempted 3 times, once by entering the data manually rather than scanning my passport. I give up..Tfra99Version: 2.4.0

Won’t work 😵‍💫I’ve downloaded app. Completed profile multiple times. It doesn’t save information..LittleWarmlandVersion: 2.4.0

Crashing Every Time I Try To Add New TravellerEvery time I try to add a new traveller the app crashes. Please fix this! Really hoping to use it to have a quicker customs experience in a few days..Cincinattimoms37Version: 2.4.0

Never workedTerrible, erased and downloaded again, 3 separate trips, never worked.FrenchYYCVersion: 2.4.0

The scan glitches, unusableAt the airport, even got an agent to try to help, app is unusable..Daiomi7Version: 2.4.0

MPC slower than regular lineFewer border patrol agents asking the same questions as in the regular line, no one regulating the flow between the two lines. Defeats the purpose of using this app..KbsmtlVersion: 1.5.4

Crappy serverWith my iPhone 9 out 10 times I cannot connect to the server and it is not my settings to blame.Zio pppVersion: 2.6.1

Too far to submitAfter completing the form, I can’t submit because my home is too far from airport. Waste of time.LeFlutisteVersion: 2.6.0

UpUrs.FullMetalPacketVersion: 2.6.0

WeakPassport scanner fails to scan both birth and expiry dates. Editing a saved form not possible. This app isn’t really ready for release..Agh1973Version: 2.6.0

Doesn’t workThis app scanned my passprt and took my recent picture but failed to submit info in Vancouver. I almost missed my connection, had to run to the gate, almost got a heart attack, was last passenger before they closed the gate (i hadn’t chose a short connection, my previous flight was late). In addition to loss of thousands of nerve cells in this stress, now I’m wondering what this app will do with my personal info i submitted to them, considering that it didn’t work as it claims to..YtdbcgftdnVersion: 2.6.0

Rarely worksAlways times out..Beetle bum101Version: 2.5.2

Does not workGives error all the time.GiancoluisVersion: 2.5.2

USA Border will not accept thisThe border control will not use this app and refuses to discuss.JturtonVersion: 2.4.0

App bug?I am trying to save my traveller info and it just shuts the app on me. How come?.ASD416Version: 2.4.0

Doesn’t workKeep getting submission error. I’ll miss my flight because it isnt working.RiztqVersion: 2.3.2

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