Mobile Passport Control Customer Service

This is the BEST little know app EVER that will save you time at the airport, and that’s coming from an airline employee of over 5 years. It was amazing the estimated wait time was almost 2 hours or more for the regular person who doesn’t have a Global Entry Number. That said when your traveling through an entry point city that the worlds largest airline uses as one of their international hubs and just want to get through the Customs and Border Protection line at the airport when entering These United States, you have go to download this app !!! You can choose to have it save your passport information, or you can have it rest each time your forms for entry expire, all you have to do is take a clear picture of yourself, and a picture of your passport and enter your flight information and then fill out the quick standard entry question, and then the app auto fills out the correct entry forms for you and your entire family who might be traveling with you. Then you pick up your checked baggage (if you have any), and lastly start looking for the signage for the line for electronic entry. I will say this global entry was way way longer then this apps line and that is supposed to be the timesavers line for frequent international travelers, and this app allowed us to even cut in front of them without having to pay for anything!!!

This app is easy to use, streamlines the immigration process, and saves a ton of time! You literally skip the regular line and are out of there in minutes! I was traveling back from the Caribbean with my two daughters. While I was in flight, I added my two daughters’ and my passport information quickly by using the app’s scan feature for each traveler, which auto populates the passport info when you hold your passport in front of the camera of the phone. We each also took a selfie to accompany the passport information. As a final step, as soon as we landed, I filled out the required questionnaire by adding my arriving airport and terminal (in my case, ATL terminal E) and answering a few customs related questions. I then submitted the form, which generated a barcode receipt good for 4 hours. Only one form is required for all passengers traveling together, which is great! When we arrived at the immigration line, we went to the line that said mobile passport where the agent walked us straight to the front of the LONG line! No joke, our wait time was 5 minutes! Even my daughter commented, “Did we just skip the line?!” When we got to the window, the agent examined our passports, scanned our mobile passport barcode, and we were on our way! If your airport participates, save yourself time, and use this app! You will not regret it! It’s awesome! Just make sure not to submit the form until you land. If you want to get a head start, the app allows you to save the completed form and just hit submit when you are at the airport. I didn’t complete the form until we landed, so I submitted it right away, but it was so quick and easy, I was done by the time the plane taxied to the gate.

If you've been using the Mobile Passport app and, like me, have seen it saying lately that it will no longer relay your information to U.S. Home Customs & Border Patrol (CBP), it's time to cancel your subscription to Mobile Passport, delete that app, and download this one. CBP MPC is the official and up-to-date replacement for the Mobile Passport app. And I'm not positive yet, but it's looking to me like this one doesn't even require a subscription to do what Mobile Passport did (and more, I think). The only thing I haven't figured out how to do in this app is to add my Known Traveler Number (KTN). I've submitted a question about that through the Customer Support menu item and will see what they say. And if you *haven't* been using the Mobile Passport app but are looking for an electronic repository for your passport and a paperless means of filling out the forms necessary for entry into the U.S. and/or Canada, this is the app you're looking for too. It's the official one, put out by the Department of Homeland Security and all that jazz, and not some third-party thing that adds an unnecessary link to the chain of communication. Enjoy. 🙂👍🏻

Contrary to many 1* reviews the App is very easy to use. The only design defect is that you have to start at the “Begin Your Entry Process” screen, select “Airplane” or “Cruise Ship” - which does not matter at that point - and only than start adding travelers. Once that step is complete, you cancel the entry form, and the data will remains recorded in the App. Once you are about to arrive you go to that same “Begin Your Entry Process” screen, and on the next page select from those travelers profiles that you have already created. The actual experience at the airport may vary. In EWR in September there were clearly marked signs for MPC, however that was the same line as for the crew, which was actually a bit longer than the regular line. (Which was uncharacteristically short at the time.) In PHL in December the MPC line was “hidden in plain sight”: there was a huge sign, but it was different in style from all the other signs directing the traffic, and our family has missed it on the first pass. However going through that line saved us at least half an hour or more. At any event, with MPC there’s always an option to just use regular line if it looks shorter.

I was in Abu Dhabi and went for US pre-clearance. At the start they asked to get MPC. But I was apprehensive because it might take long time. They said I can connect to airport wifi and get MPC. The customs/immigration line was long. Around 150 people ahead of me. I ignored the call for MPC installation and stood in the line. Then again thought of trying it out as I was little tired from earlier flight. First I tried scanning Indian passport. But they didn’t have India in list of issuing countries. I lost hope if it would work. Then I got idea. May be Green card would work. Yes, it worked. I just broke the line and rushed back. Asked for MPC line and only 1 party ahead of me. I just said MPC and they took my photo. They didn’t ask for passport or green card. The officer said you are done. To my surprise, I asked: am I done. He said yeah. And just like that I saved my time and labor of standing in line. Kudos and shoutouts to MPC app dev team and Abu Dhabi TSA agents. Thanks.

Arrived in Miami this morning around 0450. Completed the Mobile App as did many many others ( you advertise to use it, so we do). All of us had connecting flights. Hurry to the US citizen line, and the mobile app lane is CLOSED. Asked one of the agents for the Mobile App line-stated it was closed. Over 100 people in line most with connecting flights. Only 3 agents working to process passengers. Multiple times the agent at the head of the line was told about the connecting flights. Let 1 guy go, but no others. Suddenly 9 people came from somewhere else and were able to jump the line! THE PROCESS WAS SO SLOW!! Many of us at the end missed flights. I have used it before and it was GREAT. Not today

I learned about this app on Instagram. When we arrived back home from our Europe vacation I figured let’s give it a try. I inputted all our passports 5 of us. Took pictures of our faces as soon as we landed. Walked to immigration. Asked an officer where do I go with mobile passport and walked us to the global entry line. Passed immigration so fast that I wasn’t sure what happened. I looked back and saw the big line that we skipped. When we arrived to baggage claim we were the only ones there and got our luggage and left. The rest of the passengers were still waiting on the immigration line to pass. This was so easy and amazing especially after a long day of flying and anxiously wanting to get back home.

The OCR optical character recognition is great. it’s not perfect. you do have to go through each field and check. The camera during pictures taken shows a different view of what’s displayed after you try to submit what was take. the top of the heads are cropped no matter what angle or how far back the person is. i’m taking the picture and over and over and over again and I can’t seem to get the top of the head and during the validation part. The staff at the airport are not clearly stating that you can go into a different line by using this app. the sign about this app doesn’t distinguish itself by name so basically uses the word mobile ambiguously. So basically we stood in this long line for nothing, and filled out the forms on this app for nothing as well.

Mostly good, but a few things need work. When my phone was in airplane mode, the app said that the travel documents for everyone in the group were invalid. That was untrue. The problem was that the app requires Internet access to function. Once that access was available, the same travel documents were listed as valid. The error message does not reflect the actual issue, hence it is misleading. Lack of internet access does not invalidate a passport. At the end of submission, an unexplained error came up, saying that we could not continue. However, after acknowledging that, the submission in the app was allowed to proceed. Weird. The error message was cryptic and should be clearer and/or be fixed to not occur.

Thanks for this Application. We love that and this service save a lot of time before enter the USA . Everything is done with this Global entry App. It’s also save a time when you enter the pre clearance. Because when we use this service on phone by Application then we don’t need to go in regular lines . Just directly go in Global MPC side . Always this line have no Rush . I really thankful to Our Officer’s who do the Hard Work for us and Our Country. That’s why I give a 5 stars for this awesome service . So My Advice for everyone, just install this MPC Application on your phones and feel free do the Pre clearance from the eligible global locations…. Thanks again for this Application 🙏🏻

The app was fantastic! I read everything, took my time to put the information in , was thrilled to be able to use it the first time at Atlanta airport customs— breezed through the QR view line, was almost at the window when: THE CUSTOMS AGENT IN STALL # 37, on Nov 8, 2023, at 6pm, stepped out of his stall and did NOT COME BACK!! We waited and waited; seeing others from our flight go through the regular line!!! Finally a security person opened the 38 lane and “I don’t have a scanner”, so all of the preparations was for nothing!! Well, guess I will have to go abroad again so I can use the app once again— maybe the next time I will be overjoyed!!

I’ve traveled in and out of the country enough times to not enjoy it (I know it only takes one, but more than that) but after downloading this app I saw on TikTok and questioning the legitimacy, I’m so happy I did some more research and found it to be authentic! I flew through customs about as quickly as my wife went through Global Entry. I was going to sign up for Global Entry after this trip, but having the MPC app makes me feel like I don’t need it. We got through the line in less than 10 minutes. Previously, I’ve never gotten through in less than 45 and that’s if it wasn’t busy. Never going back!

First off, read the description about the app carefully. You can’t submit your info until you arrive. You will still need to present your US passport to the CBP agent. The system works is you pay attention to details. Flew back to Dulles Airport from the Caribbean in June 2024 using the MPC app. Had initial issues with connecting to CBP server but it worked before we board the shuttle to the terminal. Hundreds of people in regular line. Less than 10 people in the MPC line! Out of the airport and in a taxi in less 45 minutes after landing.

The MPC app is extremely well built and clearly designed as a native iOS experience, using familiar components that make it feel so smooth. It does an excellent job guiding me through what would otherwise be a complex customs process, breaking everything into clear, easy-to-follow steps. The clean UI and thoughtful flow make the experience straightforward from start to finish, and it genuinely turns an often frustrating part of travel into something quick and painless.

Was on the worst passport check line, extremely disorganized and trying to pass through hundreds of people at a time, about to miss the last connection flight to go home. After my group of 4 saw others using this app, we quickly downloaded it and went through the process. It was quick and easy to fill out info. We were able to use it to skip the line and barely get through. This app is a must for avoiding lines

What is the use of this app at New York JFK airport, International terminal 7? It was completely useless and there were no short lines, the agent asked us everything that we already answered in the app, and he didn’t even want to see anything in the app. So I asked him what the purpose of the app wasn’t and he said they don’t use it. They were also severely understaffed with only total six agents, handling three international flights, with only three assigned to US citizens and three assigned to everybody else. We are US citizens and what they do at JFK is a total joke.

This is the first time we use the “mobile passport clearance” application to clear customs during our trip from Europe. It was easy to use and allow us to expedite entry into the United States. Only one person per family needs to install the MPC application in the celular to be able to use this process. The App allows you to scan the barcode of the passport to add all those who are traveling together, then answering a few questions and ready! If you have not tried it, please use it.

The app seemed To Work great. We submitted our form w Photos and got approved right away for our 10am flight to JFK. So we proceeded to US customs only to find out that the MPC line didn't open until 7:30am and we were there before 7am!?! So we went thru regular line. The agent did note we had MCP but it didn’t speed us thru. It did save me from having my photo taken again as I submitted one to MCP. Nowhere was it posted that they didn’t open until then. It would have been helpful to know that.

I used this last night at Logan Airport (Boston). I remembered I downloaded it the day before my return from London. I completed the form quickly and just left the page open on the submit form page. Upon landing I took the picture as required and hit submit form button. The lines at passport control were some of the longest I have seen at Logan. The MPC line, one couple in front of me. I was done in 5 minutes! Love it! So glad I decided to use it. I think I heard about it on a FB reel.

This app was promoted in Deltas app when I was checking in for my return flight from Paris today. I was excited to see how well it would work. I filled out all the info for my wife and I. We were ready when we arrived at immigration. I asked what line to go to for the app. I was told that no one in ATL F terminal was open to accept it. I was very frustrated to hear since Delta suggested I download and use the app for my arrival. I was stuck in the regular line. As for the App itself. I found it easy to use. Sometime soon I hope to try it.

I’ve only used the MPC app when entering the country at San Francisco Int’l Airport. But it’s been a breeze every time. Never more than 1-2 groups ahead of us in the MPC line and seems faster than the CLEAR lane. So long as you have internet service once you land (either thru your own phone data service or the airport’s WiFi), it will be quick and easy. If you have a short international flight back to the U.S., you can submit your info. before you even get on your flight. Your submission is valid for 4 hours. This app is a hidden gem. It’s free to use and I’m surprised more people aren’t using it. TSA pre-check isn’t as fast as it was before … and you have to pay for that. Maybe as people catch onto MPC, the time savings may not be worth it. Or maybe there will eventually be a fee to use MPC. But for now, it’s free gold.

I tried to enter my traveler information several times. Every time I would try to submit my information, the app would crash and close. I tried downloading the app twice to no avail. Additionally, the setup and framework of the app was unnecessarily complicated and overly print rich, making it easy to miss critical information and make mistakes while using the app. I do not recommend this app at all —it proved to be completely inefficient and unusable.

We used this app when flying from Los Cabos to LAX, Tom Brady International Terminal. Very easy to enter your information before your trip and then when you land just answer the questions and take the photo. When we arrived to the custom the regular line was very long and the mobile passport line only had one family ahead of us. We went through customs in under 10 minutes. I highly recommend this app to anyone who doesn’t travel internationally often to do Global Entry.

Can back from travel with my family and walked up to a line at immigration that would take us over an hour to get through. I noticed someone walking into the global entry line and asked her what the difference was. She lead me to this app and in less than 5 mins my family and I were all set and walking into the global entry line! Thank you for making the traveling process so much easier!

The movement of the passport and the image on the screen on an iPad do not seem to be coordinated. I found it very difficult to place our passport image pages into the screen. Fortunately with multiple attempts the program seemed to acquire all the information that it needed. The information was correct. I could not verify the images and may have my wife’s Face ID for my information on our joint Mobile Passport Control record.

Just used this while coming home from Germany, and was through the line in 5 minutes, including the photo step before getting in line. Just had to tell them what I was declaring since I said I had more than the duty free limit and I was done. I was surprised how well designed the app is, it feels like it’s just a system feature with how well it integrates with iOS design guidelines.

Great App and extremely convenient to use and save time for the immigration clearance The baggage information is quite a unique feature and extremely helpful If additional features like the airport map layout and the connecting flight information can be added then it will be a fantastic option for users who come on an international flight and have to connect on a domestic flight Overall ⭐️⭐️⭐️⭐️⭐️🙏🏼

The app is easy to use, but although MIA does have signage for it, the CBP here apparently does not (or does not always) utilize this app. All the CBP windows labeled as MPC were unmanned., and we were directed back into the regular line. When I reached the front and presented my MPC receipt to the CBP officer, they ignored it and instead processed me as a normal entry (passport, 6 questions, etc.) So, nice idea, and could help speed up lines, but MIA needs to improve organization to support this.

In the past we used the Mobile Pass app but that has now been replaced with this one. It works basically the same. Scan your all of your family’s passports, take selfies, answer some questions and submit once you land. When you get to immigration, make sure you get in the mobile passport lane and you basically jump to the front. Not sure why more people don’t know about this app.

Landed in IAD yesterday 4/1/22 and they held us on the transport bus for 10 minutes because the immigration hall was full. I would guess around a 2-3 hour wait. We joined the mobile queue with one person in front of us and were through in less than 5 minutes. I assume as the app gains popularity that the line will get longer, but at the time of writing I can’t emphasize how much better of an experience this was.

There are some issues using the camera to add a person. One takes the photo, and the. It shows the fields to manually enter things anyway, with the scan a document option again) visible at the bottom if you scroll down. If one’s does junk through the redundant hoops however, it works quickly and nicely.

Excellent, great app to avoid long lines

This is great tool for pre clearance and checking for US

MPC is very simple to fill in the form and a great App.

This was such an easy process. It made everything so much better when traveling.

Very pleased with the application.

Efficient

I liked the service and speed

Good App

Finally, welcome to Y2K

Très facile d’utilisation et c’est plus rapide pour les douanes!

Easy to install and very quick and easy to fill out the application. I will be using it on February 25/2026

I this App, thank you for making life easier for Calgarians

Very good app ! A little confusing getting to where I needed to be. But once found it was smooth and easy to use thanks!

Love it

Great app love skipping all those Long Long lines!!!!! But setup everything before and Patrice using app and get to airport early, skip lines and relax before you fly

Easy and convenient

Awesome

Simple and easy to understand.

Maile

As per the title

Easy to use

Camera doesn’t work on iPhone 16 pro max

Easy to use

Excellent well managed app

A great app saved me waiting in an endless line, too bad more authorities aren’t using it, keep it simple!!

Great app. Very well thought out and defined that makes uploading, filling information very easy for your next trip to the USA. I always use this prior to my US Travel so I don’t have to stand in line at the airport

Every time I use this App I am amazed at it’s ease of use and above all how quick it gets you through customs.

Top notch process download it

Downloaded MPC app day prior, instructions easy, you can preload your profile info, Canadian passport, US clearance airport & date of travel ahead of time, then just tap submit when you arrive at airport (entry valid 4 hours) MPC lane @ Vancouver, only 1 traveller in front of me..2 minutes US Customs clearance. Impressive US CBP!

Great app,fast service

Very easy app to use

Pretty Good!

Love this idea of entering all info ahead of time.

It may be coincidence, but with the retirement of the Airside app, it seems that immigration control at fewer and fewer airports are processing the Mobile Passport Control receipt. Instead of getting the expedited service we users formerly received, we are being dumped into the same long lines all other travelers (many very unfamiliar with the basics) are using. The result is a very substandard experience and excessive processing time — hardly what we had grown to expect from the program when originally launched. At the very least, those airports that have removed the receipt scanners and don’t provide dedicated servicing for Mobile Passport should be removed from the “port of entry” list. Leaving them in there sets a false expectation that we will be able to use the app and get through quickly. Today I nearly missed a connection at O’Hare because the airport refuses to use the app (even though they show up on the list). It seems to be a locally-driven decision. Even better would be to mandate the use of the system at all major US gateway airports. It used to provide a useful alternative for those of us who travel frequently, but don’t live near a major airport where we can schedule a Global Entry interview (and go through that ponderous bureaucratic process). US CBP needs to make up their mind what their mobile strategy is… and then follow through with a consistent and convenient execution of that strategy!

I use mobile entry for my husband and I for a return trip from Cancun Mexico. Everything was filled out and confirmed, ready to be submitted along with the barcode. Upon entry, I was told that the barcode only would admit my husband. In reviewing the mobile entry ticket, I confirmed that there were two travelers, one of which was myself. Both of our pictures were submitted as well as confirmation that we were both traveling from Mexico. I was told that only my husband was listed on the mobile application and I would have to fill out a manual form and get out of line. After being stuck on the tarmac for three hours by American Airlines in Philadelphia, I thought that using the mobile entry would make things easier and it was very frustrating to be told that it was not accurate. I need to understand why the mobile entry ticket confirmed that there were two travelers, both my husband and myself and the agent told me that only my husband could use it for entry. the agent told me “I’m not trying to be a jerk” but you are not coming up on the barcode. My husband and I travel often and I thought this would be the way to go, however, after this incident, I’m very frustrated, especially when I have confirmation that we were both listed as travelers. My advice is to fill out the paper form as back up in case the same thing happens to you. Thank goodness there was another agent that spotted my frustration and intervened and helped me through because I was very close to breaking down in tears in frustration. I wish I would’ve gotten his badge number to submit a compliment.

Submitted my form and was instructed by app to go to MPC line. At the Calgary International Airport (YYC), there were two lines after going through security. One to the left with a sign for MPC and one to the right with a sign for Nexus. I entered what I thought was the MPC line based on the signage. However this line was long and we found out after about 5 minutes of waiting that the MPC line was the line on the right side not the left as the signage suggested. CBP personnel (employee and manager) refused to let us move to the correct line even with proof of app showing I was registered to use the MPC line and other airport travelers similarly confused by which line was MPC. Their explanation was once we are in a line we could not leave it. So you are telling me that if I incorrectly go to the MPC line and I was not signed up for MPC, I would still get the benefit of being in the wrong line since I could not leave it? The staff was unreasonable, offered explanations that made little to no sense, and hesitant to accept the fact their signage was confusing to travelers. This app is meant to provide an expedited service to travelers coming into the US. The staff became an obstacle to providing this service. Luckily I got to the airport early enough to have time to wait in the long line (over an hour). Do better YYC CBP staff (the ones that failed to resolve the issue and see past the authority they are granted). Have not had any issue with this process at any other airport. App itself is excellent!!

Through all my travels.. I’ve Never had this type of experience before.. MPC mobile passport control from TORONTO was surprisingly horrible!! Denied access because I was already waiting in line for customs after realizing MPC was accessible here in #toronto . I filled out my form for the border check then proceeded to the seperate line after the APP said to proceed to the “MPC LINE” I was then then sent back to the other line becuase I filled out my form while I was waiting in the customs line. While waiting In Line the same employee that denied me entry granted another couple to fill out their MPC To enter the same line that I was denied. How reasonable is that? I then Realized when I asked to speak to a proper representative.. this person was NOT the person I should be talking to.. after watching how things were conducted this person was not in a position that handled the situation properly. Walked away mid conversation without resolving anything.. thank you! I understand now how not all Canadians are kind 👍🏽 #geran #vanessa #MPC #mobilepassportcontrol

Mobile Passport is (in my opinion) still relatively unknown, so there is clearly an advantage for those who use it. I was able to skip the general CBP line and go straight to an agent's counter via the Mobile Passport line. The form itself is self-explanatory and easy to fill out. After submission you receive a barcode on the app to scan at the counter. This is where I suggest some improved functionality on the app. I was not able to tell whether my barcode had scanned so I held my phone against the scanner for a bit. (I did not see the scanner "blink" or hear any "blink" noise to suggest that it scanned.) The agent at my counter subsequently got in his feelings and became rude to me because I had accidentally scanned my barcode more than once. If it is that important for the barcode to be only scanned once, I would suggest including a confirmation message app-side when the barcode has been scanned OR at least a disclaimer message when presenting the barcode. This is pretty common for high-profile retail apps nowadays. As a proud American citizen returning home from abroad I expect a smoother experience especially when using a mobile app designed to be seamless.

I’ve been in the terminal at the decision point between mobile passport line and normal line, in the app still tells me I’m too far away. What’s even more of an issue is that deep in the bowels of these government buildings, often the mobile reception is not great so your location data isn’t so precise. This requirement needs to be loosened up so that we can submit while on the taxiway. And why does it let me use the app in places when there isn’t support for it? LAX hasn’t supported this in years but you can certainly fill out your form, take pictures and then submit it. When everything works, it does save a little time over when the electronic kiosks are working. But i’ve water more time on when it doesn’t work than i’ve saved over 25-30 trips (I’m including the previous privatized version of the app with which I had more success).

I got this app and was excited to see if it helps with the long lines. We were on a plane with 383 other people, we were the 5th family in line at the MPC line…… this line shares with the flight crew AND Global Entry….. as more flights were landing, we were left waiting as other priorities came first. The regular line went through our entire plane and some of the 2nd flight before our turn. The employees helping with the line said it’s our fault for choosing the mobile option. The flight crew also said the regular line is always faster in their opinion. The app is fine and when the airport employees catch up…. It might work better. I won’t use the app again as we waited way to long.

It appears the designer thought everyone knows exactly what they know. I can’t Assume anything on official documents so when I open this thing up it asks me to “Scan Document”. Ok. What document? Travel meaning Ticket? Meaning Passport? Meaning Green card? I guess Travel Document means something to you. To me it means boarding pass. Airline ticket. Passport. Etc. why not be clear? And what is commercial equipment? Do I have to Google the meaning to be sure I am answering correctly. I have a laptop. An iPad. A razor. This is all COMMERCIAL to me a retired old man. At least give me a ? to click and read what it means. Traveling overseas is pain enough sometimes, why can’t you be Intuitive to the average person?? Think who your audience is.

The last two times I have tried to use this it was pointless. The first one, in Charlotte, the line using mobile passport was longer than the regular line. That was likely because the global entry people automatically got in front of single mobile passport line and the regular lines kept going through. So every time a new plane landed, a dozen or more people with global entry and airline employees went in front of the mobile passport line even though there were hundreds of MPC people in it. And the regular lines kept going with nobody getting in front of it Then, tonight, in Dallas, MPC was not an option. They only had 2 CBP lines total and no MPC lines available. What’s the point of having an app that we spend time putting our information in and taking photographs of us and then not having anybody using it at the airport?

After filling out the MPC, the app gives you a lane number to go through. After waiting in the front of the line for the MPC, we assumed that we had to walk to given lane since no one was really directing any of the lines. As we began walking, one of the workers told us to get back in line. When we asked if the lane numbers meant anything, she cut us off and sent us to a lane completely different from the one assigned. There was a lot of frustration with the app itself having useless information, as well as the horrible service from the workers we were trying to cooperate with. Excluding the lane numbers would have probably saved us from the stress of figuring out what to do for customs.

First of all, I can't get the app icon to post on my opening page so have to go to App Store to find and load each time...a pain when your in a moving line. Secondly, you have to wait until you arrive the airport to check in, take your pic...a pain when you are in a moving line. Did not learn this until I was at the line entry point. Did it the night before thinking I was all set...NOT. Thirdly, if you get through immigration a little faster, it means you have to wait longer for your bags to come up. Could be valuable if you don't check bags. Found out the hard way MPC is NOT Global Entry. All in all, a very bad experience. There is a lot of work to to do to get this refined for a good customer experience.

I saw a sign advertised in this app as I arrived at JFK. I install the app photograph, my passport photograph myself, and filled out all the information, answering all the questions. Then I went and stood in line a passport control in the line that said mobile app. The line barely moved, and people who came in the same time as me in the general line, moved much faster and were out of the airport before I even got to the front of the mobile app line. When I got to the front the officer asked me all the same questions, took my picture, and when I asked him why I have to do that. If I use the mobile app, he said that he got snow information from the mobile app and he doesn’t know what it’s for.. So this app is utterly useless.

At a gas station near the Calgary airport I tried to submit. It said something like “are you really at the airport?” so I did not submit. Then I tried to submit while in the airport just before going through customs. It got stuck in a processing state. The airport was very uncrowded. I went in the ‘mobile passport control’ line. The CBP guy who dealt with me chided me for going in that line, since my submission had not gone through. There are often HUGE lines for people who did not use the MPC app, with a long wait, and I would have ‘budged’. In summary, I tried to use it once, and it didn’t work for me

The old mobile passport was awesome to save time coming in through customs at DIA, and I got this new version for the same easy pass to the front of the line - but apparently nowadays they’ve decided the app takes longer and DIA has abandoned using it. Unless you have global entry they make you wait with everyone else. Then when you do get to the agent they say the app is a mess and they are faster to check you through manually. Huge bummer. Uninstalling. And after the mess at DIA I likely will keep my travels within the U.S.! We got into Cancun faster (on a Friday afternoon) than we got back into DIA on a Thursday evening. It is just too hard with kids to deal with that after traveling from another country.

We were leaving Calgary, Canada flying to DFW. Our port of entry back into the US would be DFW, in our estimation. When we arrived at the Calgary airport the app said it we were too far from our port of entry for it to accept or submit our declaration form. As we were standing outside the Customs line, a helpful lady said we needed to list Calgary as our POE. So, we deleted DFW and added Calgary instead. The app said we were still too far from our POE. The lady then took my phone and app to a Customs officer and he couldn’t ascertain what went wrong either. We never could get this durn app to work after multiple deletes and retries. We waited and went thru the general Customs line…..that this app was supposed to circumvent.

Finding out about this app while its still somehow unknown is great. Used it for the first time this week while returning to the US through LAX and I was the only person in line. I was through customs in less than 30 seconds, faster than Global Entry, and all for free. Set up the app and your profile before you travel, then do your submission while you wait to deboard your flight. I’m sure eventually the line will get long as people discover the app but for now its fantastic. If your passport scans on egates then this app will work without issue.

I was a big supporter of Mobile Passport and was surprised when I found out that CBP MPC was now the official app to be used at U.S. Customs & Boarder Patrol. I downloaded the new app and entered the necessary information as required. Upon landing at Newark International Airport, I was disappointed to find out there was no longer a separate entry for CBP MPC customers that previously was available for Mobile Passport. So I am not sure what the benefits are to the new app and what services it provides? After waiting in line and showing the agent the information on the app, he actually got mad at me and said the app is “useless”. So the question I have is what advantages does this app have for international travelers? From practical experience, none!

I was more than willing to use the app . It is definitely a much needed option if a person has nothing to declare. However, I am a resident alien of US and when filling out the ?s and proceeding , there is no Option for returning Resident alien. The ground crew were very nice and the customs officer processed me in seconds. I might not be so lucky next time. It caused me a lot of tension because if I selected one of the two options , I would be lying about why I was coming back home. I didn’t want that on my INS record. Please add the option for citizens and legal residents to clear in fast pass.

I have tried to use this app a couple of times. The first time a year or so ago, I was unable to use it as it was asking for the arrivals terminal and gate. By the time I knew, I was at customs so just went through the normal process. The updated app seems to have dropped some of the questions about arrivals terminal so I thought I could use it before departure. I prefilled everything I could before leaving the hotel, then followed the instructions to submit at the airport. The airport had US customs and ag inspection, and we cleared both before the app finished submitting the declarations.

The app itself works better than before…BUT…there’s no reminders at the airport until you hit the customs line, and they WILL NOT let you do a submission once you’re there. Too late, too bad so sad. 5 minutes on the app would save over an hour in line but you better do it before you’re anywhere near that line

My experience is that the app shuts down as soon as I press ‘save’ after entering new traveller information. It does not save the data entered. I attempted 3 times, once by entering the data manually rather than scanning my passport. I give up.

Did not recognize the new Canadian passport

I’ve downloaded app. Completed profile multiple times. It doesn’t save information.

Every time I try to add a new traveller the app crashes. Please fix this! Really hoping to use it to have a quicker customs experience in a few days.

Terrible, erased and downloaded again, 3 separate trips, never worked

At the airport, even got an agent to try to help, app is unusable.

Specifically terminal selection. App immediately shuts down. Doesn’t work.

It says it is currently unavailable so why don’t you tell us that before we have to take photos and fill out the form.

We used the app to help us get through the customs line faster… unfortunately it seems like they only have one agent working for this line and a million others for the standard line. The standard line went by wayyy faster than ours. Waste of time.

Why does this app not have LaGuardia listed ?!

Apparently this app is no longer used at passport control

Title

Stuck at checking for location permissions

Can’t use without photo

Does not work for TN visa even if choose travel for business

It not helps at all. Don’t even know why they set up the lane if the app is not working for the airport guys