Luna Controller Customer Service

Luna Controller Positive Reviews

Feels good and remembers all your networks.1) The controller itself is on par with the popular console controllers. 2) The cool thing about the controller and this app is that it will remember all your settings and you don’t have to select or connect a game or device. 3) Connects directly to your WiFi hub so minimizes lag for cloud gaming and also can connect to your PC or console - MVP of controllers and this companion app works as intended..BolshivoiVersion: 1.0.311

Plays Ok but Major Com’s issueThe play isn’t too terrible for what your playing on. I'm relatively surprised at how Well it works on something that fits in the palm of my hand. So No it is not perfect but it is playable. Chat feature works but they have a major Miss on not allowing the bluetooth feature to tap into the headset microphone it doesn't even have the option. Ive made a formal complaint? But it didn’t gets fixed in the last update. Reach out to them and ask for this fix, help me, help luna, make this better, Ill be glad to post an update when this is fixed..DASH090808Version: 1.0.1651

Stadia replacementI’m going to try this as my Stadia replacement but I hope they change their subscription model. I wish their was a subscription for all the games instead of just groups. I wish we could unsubscribe as easily as we can subscribe to a game playlist. I hope Luna could release their app to the LG Store..Phillysdon04Version: 1.0.1179

Crashed on openApp crashed on opening n so far isee no customer support to help with this issue…. I so interested until i came across this situation.. no thank!.DrunkenVuVersion: 1.0.277

Bug fixesThe reason why I’m giving this three stars is because Luna needs to update their app. I can’t even access it because it’s broken and too many bugs. They last updated it 2 months ago and that’s too long. Luna PLEASE READ MY REVIEW AND UPDATE YOUR APP. I got the controller but I can’t even access the app to connect it so currently the stupid controller is useless. Please fix these Bugs so I can use the controller..SjdjdnxjVersion: 1.0.1526

Does not have a start button on phone controllerWhich I thought was pretty weird. Cause why make an app and it can’t be utitlized to play the game on your tv? They need to speak with the developers and fix this issue! I couple t get pass the press start to continue screen, which was very disappointing..Danni.ManVersion: 1.0.1179

Mobile controller errorOverall “Luna” is a cool concept . It looks like it has nice games as well. Unfortunately I haven’t been able to sync the mobile controller up to my fire stick on the tv. The app isn’t working at all. There is no sign of connection neither are there any instructions ..NicxlzzVersion: 1.0.1179

Quick and EasyThis app is great! Easy to use and set up is quick with detailed and helpful instructions..BabiijoVersion: 1.0.1651

Easy setup!The whole setup takes roughly 2 minutes to finish. The app overall really did its job well!.RamenLover3000Version: 1.0.449

Good and responsive appApp is easy to use. Have all the features, which are simple. Also, the app runs smoothly. Love it, keep it up..Minh TooooVersion: 1.0.449

No issuesWorked for me, connected the controller to the app and it connected to the tv and the Luna app on my tv just fine..AlchemistsjewelryboxVersion: 1.0.449

Easy and directThis app is quick and to the Point . The wizard are easy to understand and helpful..Kwanzaa365Version: 1.0.1179

Not compatible with AnbernicI can’t get Anbernic Linux to finish pairing on the Luna app. I have tried everything. It should work. Sometimes it saves only as a MAC address in the app but most times after Linux says success and saves, the controller never completes it.SpyderCanopusVersion: 1.0.1478

Worked perfectI had no issues so far. Happy how easily it connected. Good controller. I have high hopes with the Luna service..Mr chiliVersion: 1.0.449

I’m kind of loving it right now.I haven’t had any issues setting up my controller or games. I am loving this idea so far..Mgvivi83Version: 0.4.4

Controller supportThe mobile controller feature is good. It would be much better if you could use a Backbone for mobile controller. Add controller support.Christoph123123Version: 1.0.1651

Connecting controllerYou can connect the controller via Bluetooth on iOS 14.3 and 14.5 beta. The app crashed immediately, but if you hold the action button(circle) and B together for 3 seconds it becomes discoverable. Just connect and start playing..@filmsuperstar35mmVersion: 1.0.277

Love it but please make backbone compatible!It’s easier for me and others to play..Conman PlayzVersion: 1.0.1651

BackboneI need to be able to remote pair my backbone to my tv from my phone..Beaujangles010101Version: 1.0.851

If having controller problems or no controller til end of trialYou can just use a PlayStation controller to connect and play games. My ps4 controller is working perfectly fine playing resident evil right now.Ty illuVersion: 1.0.449

Luna controllerArrived in 2 days supper easy and simple set up. Feels great no complaints out of the box.Guest17869Version: 1.0.727

Easy to use GUISmooth and responsive.Ti Suu 97Version: 1.0.364

Luna should have backbone supportI still use Luna for my Ubisoft subscription but that requires a controller. Bought my backbone. Pleas support.IanXIlyanaVersion: 1.0.1631

Controller SupportI wish I had controller support while using my backbone. Love the game however this would make it even better..Jwr1870Version: 1.0.727

Just got it. So far I love itJust got it. I really like it so far.Wilrodriguez81Version: 1.0.587

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Luna Controller Negative Reviews

My controller never updatesI used to have the Luna service but got rid of it after a few months I just didn’t have the time to enjoy it as much as I would have liked to. My Luna controller never seems to update its firmware on its own it has taken me months to figure out how to get it done because the instructions I keep getting say the controller updates when connected to the app on my phone. This never happens I finally found instructions on how to reset my controller then add it back through the app and the firmware updated finally. I have not been able to use either one of my Luna controllers for months because I hate playing wired in. I have pets that will get tangled up in the cords because when you play wired in you also have to play with headphones. This should be an option that can be turned off in the controller app..BloodysidefirstVersion: 1.0.727

Doesn’t work over Bluetooth on iPad Pro with BT 5.0The controller and app work fine over WiFi. But it doesn’t work at all if you don’t have WiFi available. The app appears to detect my controller, though there is no language on the app that says “controller connected” which would be a big help for troubleshooting. But the Luna games do not recognize the controller on iPad Pro unless both are connected to WiFi. At this point, until this feature is fixed, Luna is a ripoff. I’ve reset the controller. Deleted and renown loaded the app. “Forgot the device” on Bluetooth. Restarted the controller. Restarted the iPad. No dice. 2018 IPad Pro with BT 5.0 and iOS 14.6..McCoyoioiVersion: 1.0.364

Luna App/Controller SetupWas a bit painful setting up. Something like this should take 5 min max, not 20. Instructions don't explain all the settings you need on your device e.g. your phone before you get started. Don't know why I need location services on to "locate my wifi network". I've never had any app, device, whatever that needed location services to find my network. This should be much easier..JD71006Version: 1.0.1631

Doesn’t work as expectedOn the introductions it says get the app to play on the cloud but I don’t know where that is. Bluetooth doesn’t work with Xbox or PlayStation and it doesn’t work with my phone. It connects but what’s the point if it doesn’t work. Why buy a 60$ controller if you need to pay 6$ a month to even use the controller and the app doesn’t even exist! Please fix these issues..SpartanLord_Version: 1.0.587

Please fix it!Love the ability to connect directly over Wi-Fi. But that only helps me when I’m at home. But I have consoles for that so I need something portable, on my phone, where there is no Wi-Fi. When connected, it limits using the controller on iOS to only games on Luna. NO GAMES NATIVELY ON YOUR IPHONE/IPAD WILL WORK WITH THIS CONTROLLER. Please fix this compatibility issue as it’s not the case with other operating systems..DuaneMatthewsVersion: 1.0.1004

Constantly DisconnectsThis controller is consistent when it comes to staying disconnected. It baffles me that which each update, the random dropouts keep increasing and you have to go back to the desktop screen before the app registers the controller again. I end up using my computer keyboard most of the time since this junk almost never works.FeedMeAppsVersion: 1.0.1526

It would be great to use the Backbone Controller on LunaHaving different controller options would be good. The backbone was an expensive controller, and for the very limiting Apple iPhone at that. So adding Backbone controller support would be a good option as I would be able to use your cloud services anywhere without bringing around a huge clunky controller and potentially dropping a $1000 phone. Please consider..Emmet AbdiyelVersion: 1.0.587

Absolute worst thing ever created about to be my 13th reasonThought that I could help heal my inner child by finally finishing playing this game but the quality is so horrendous it makes me want to break my phone in half. Didn’t work terrible for the first day now third day in feels like I’m using McDonalds wifi to power this. Thank you for piling on 👍🏽👍🏽.Irritated woman 5000Version: 1.0.1651

I don’t get itIt says that it’s a mobile controller, but you need a controller connected to your phone. I thought that you could just connect the mobile controller to the TV so that me and somebody can play. But you need a controller and I don’t get it because if you need a controller, why do you need your phone? It doesn’t make sense to me at all..LeetkateVersion: 1.0.1124

Carter TaylorThis thing is trash it doesn’t work with the gov it doesn’t connect at Al what so ever it takes so long to sign in then the controller on your phone doesn’t even work trash don’t use this it is a waste of time 👎👎👎👎 if I could give it 0 stars I would not I would give it a negative 50 this is trash just a waste of time.Carter TaylotVersion: 1.0.1478

Terrible stick driftI bought this a few months ago and the controller is completely unusable because of massive stick drift. This drift occurs on Luna itself and when using the controller on Steam. I was such a supporter of Luna but not anymore. Thanks for the paper weight! If I could leave 0 stars I would..Chr1ztopherVersion: 1.0.1124

BlueTooth does not workI tried to use it on each game I have on my iPad but it does not work. I have to pay 6 dollars each month and also buy a 60 dollar controller that does not even work with BlueTooth and it say it does. It is a scam. Do not recommend buying..Weet yeetVersion: 1.0.676

Interesting product. Horrendous adoptionHave been trying to troubleshoot connecting to the Luna Controller app. I go through the authentication phase, connect to network, and then error out. I’ve contacted support and received the same answer multiple times and then was escalated to another associate who just told me to make sure my app is updated.HeavyeverythingVersion: 0.4.4

DumbI spent the last hour not on family dinner trying to figure out how to do that but it would not work it makes you work hard for nothing I bought so many app and in the end it didn’t work so please fix this.Marina dgt185Version: 1.0.1526

Inputs acting on there ownWorked fine for a couple of months — now the controls move on there own. Tried restarting, reinstalling, etc — very frustrating.Crass_sophisticateVersion: 1.0.587

Invasive and doesn’t work well.This app apparently requires your location all the time to function. It recognizes the controller but won’t show in the list of available controllers. The location requirement seems very invasive. Why does it even need it?.Rebel_warrior_originalVersion: 1.0.908

Cloud direct works, Bluetooth not so muchThis controller would be AMAZING if only the Bluetooth on it actually worked. It connects to in Bluetooth settings for iPhone, but it's not recognizing it as a controller which defeats the purpose of what I wanted to use it for..PixelStriderVersion: 1.0.311

Not mobileWorks well around the house. But if you like to kill time while at work or traveling. It does not or with other networks or phone providers internet.CatjonathandogVersion: 1.0.311

Controller is so finickyIt takes more time to set the controller up every time I want to play something than what it’s worth.. horrible firmware and no consistency. I’ve wrestled with this controller for 6 months and I’m going to just get a generic Bluetooth controller at this point..ParyzzVersion: 1.0.1438

Luna Controller AppThe app crashes every time you try to open it and add the controller. Controller appeared to turn on and connect, but the app itself won’t open to connect controller. Bugs need to be fixed within the app because it is a paperweight currently..JeffS28!Version: 1.0.311

WhyI open the app and sign in expecting to be able to use me device as a controller when I get in it doesn’t have an option for a device controller and I can’t use it now.Hoodies4daysVersion: 1.0.1651

Doesn’t allow to use device as controller.Keeps asking to connect other controller instead of using phone to be used as one. Waste of time.HarrynnVersion: 1.0.1651

Add backbone controller supportIt was alright but it was very hard to play because I had to press all these buttons but I would love it so much more if it had backbone support!.Ben_M$Version: 1.0.1651

WhyyyyMy dad bought 2 of these controllers and turns out we have to pay to play with the things we bought.The kid that writes reviewsVersion: 1.0.1004

Wouldn’t connectHad to try a few times before the app would connect to the controller.RavenschwaVersion: 1.0.1004

How do you connect virtual controller to TV?How to connect virtual controller to TV? It says searching for Luna but nothing happens.Maxx_SenseiVersion: 1.0.1478

Complete jokeAfter waiting like 6 seperate times for 30 minutes each just to play the game , it crashed EVERY TIME . fortnite obviously as they dont have any other decent games. well guess what everyone? you can play fortnite in the cloud free on gamepass and nvidia and neither one of them have wait times or crash. to whoever reads this from amazon, your failed garbage company went woke and bow it will go broke. twitch is a failed non profitable company so they attempt to save face by adding ads in your video app charging YOU more money for the exact same service in hopes YOU will take their twitch losses and not them. their music service sucks and isnt free as advertised. prime is delivered by randoms who sign up for an app...... the companies a failed example of why you should stick with pleasing customers instead of dei agenda's that bankrupt companies and turn away users. amazon DESERVES to fail because they abandoned their users for corporate scoring points . this joke of a service will also be gone along with twitch in a years time. just play fortnite for free anywhere else. this ship has long sailed.User73637392927352839Version: 1.0.1651

No backboneGay.No beuskieVersion: 1.0.1651

Does not workKeeps searching for Luna.CuajdoVersion: 1.0.1651

Virtual controller not workingI keep trying to use the virtual controller but it keeps saying “searching for luna” and I’ve waited on that screen for A WHILE and nothing happens and says offline.please fix this issue..Us toVersion: 1.0.1651

What is this?I’ve tried signing in several times yet it doesn’t work. And are we going to talk about how the app just quits working? Do better..GfjuffjurVersion: 1.0.1526

Not for older/smaller phonesDoes not work with the smaller phones , layout is bad and buttons are overlapping : can’t be used ..-.audrey.-Version: 1.0.1478

Doesn’t workI connected my phone,scanned codes and launched many of times!!! Nothing seems to work. And the fact that I was trying to work this for hours and finally found a game that will work the QR code DOESNT WORK!! I’m really upset and hope you fix this because I was hoping to give this a five stars… looks like I was wrong.(P.S i was trying to give this half a star).Guvkugvg vVersion: 1.0.1478

StupidNot connecting to my tv at all I scan QR code and than it doesn’t connect.Bonnie rnxbdndndnVersion: 1.0.1447

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