Luna Controller Customer Service

1) The controller itself is on par with the popular console controllers. 2) The cool thing about the controller and this app is that it will remember all your settings and you don’t have to select or connect a game or device. 3) Connects directly to your WiFi hub so minimizes lag for cloud gaming and also can connect to your PC or console - MVP of controllers and this companion app works as intended.

I’ve had this fire stick and controller set up for a couple years and have loved it. I’m not a huge gamer and play occasionally. But I also travel and stay in hotels quit a bit. Always bring my fires stick to watch my movies and now bring my controller to play on my down in hotel rooms and at home.

Seriously? I have one of the original releases of this controller and it’s outdone both my Xbox X controller and the PS5 controller. No stick drift, the buttons don’t get stuck, and it’s dropped a fair amount of times. My parrot couldn’t break it. 🥰

Maybe the Luna controller is *”on par with other game controllers “ but I was trying to get the app version of the controller to connect with my tv and it seemed like it was not ever going to work . Either these Luna people need to make their controller app work properly or I’m going to not use the Luna app on my smart tv.

App crashed on opening n so far isee no customer support to help with this issue…. I so interested until i came across this situation.. no thank!

Overall this app works seamlessly integrate with Luna so I’m pretty pleased. That said, games that require pressing L or R stick down won’t work on Luna Phone controller, which is easily overcome with iOS since it distinguish between touch and press.

I have downloaded this app solely to use the digital controller but the option for it isn’t there and yes I have updated the app but there is still not an option for the phone controller.

No one will believe this, but I am 70 years old, highly trained, highly educated and I don’t know how to play video games. I’m trying to play Luna on my TV. I’ve got the controller. With

The whole setup takes roughly 2 minutes to finish. The app overall really did its job well!

This app is great! Easy to use and set up is quick with detailed and helpful instructions.

Worked for me, connected the controller to the app and it connected to the tv and the Luna app on my tv just fine.

App is easy to use. Have all the features, which are simple. Also, the app runs smoothly. Love it, keep it up.

This app is quick and to the Point . The wizard are easy to understand and helpful.

I wanna be able to play games with the backbone the control system is 1000 better

I had no issues so far. Happy how easily it connected. Good controller. I have high hopes with the Luna service.

I especially like my microphone on the Luna Controller. I could access my ring video camera cameras.

I haven’t had any issues setting up my controller or games. I am loving this idea so far.

The joystick on the controller keeps getting stuck all the time, but it is easy to fix overall it is a really good controller app

The mobile controller feature is good. It would be much better if you could use a Backbone for mobile controller. Add controller support

You need to install Luna on the fire stick as well and start the app then add the phone as controller the instructions need to be clear for a lot of users but it does work

It’s good for using your phone as a controller but connecting the Xbox controller doesn’t work

Easy directions and quick setup

Works all right in a pinch, but it would be good if it had controller support like my backbone, etc.

Pretty good, works well and smart idea!!

I used to have the Luna service but got rid of it after a few months I just didn’t have the time to enjoy it as much as I would have liked to. My Luna controller never seems to update its firmware on its own it has taken me months to figure out how to get it done because the instructions I keep getting say the controller updates when connected to the app on my phone. This never happens I finally found instructions on how to reset my controller then add it back through the app and the firmware updated finally. I have not been able to use either one of my Luna controllers for months because I hate playing wired in. I have pets that will get tangled up in the cords because when you play wired in you also have to play with headphones. This should be an option that can be turned off in the controller app.

The play isn’t too terrible for what your playing on. I'm relatively surprised at how Well it works on something that fits in the palm of my hand. So No it is not perfect but it is playable. Chat feature works but they have a major Miss on not allowing the bluetooth feature to tap into the headset microphone it doesn't even have the option. Ive made a formal complaint? But it didn’t gets fixed in the last update. Reach out to them and ask for this fix, help me, help luna, make this better, Ill be glad to post an update when this is fixed.

The controller and app work fine over WiFi. But it doesn’t work at all if you don’t have WiFi available. The app appears to detect my controller, though there is no language on the app that says “controller connected” which would be a big help for troubleshooting. But the Luna games do not recognize the controller on iPad Pro unless both are connected to WiFi. At this point, until this feature is fixed, Luna is a ripoff. I’ve reset the controller. Deleted and renown loaded the app. “Forgot the device” on Bluetooth. Restarted the controller. Restarted the iPad. No dice. 2018 IPad Pro with BT 5.0 and iOS 14.6.

The reason why I’m giving this three stars is because Luna needs to update their app. I can’t even access it because it’s broken and too many bugs. They last updated it 2 months ago and that’s too long. Luna PLEASE READ MY REVIEW AND UPDATE YOUR APP. I got the controller but I can’t even access the app to connect it so currently the stupid controller is useless. Please fix these Bugs so I can use the controller.

I love the idea and was so stoked to be able to use my phone. But sadly, the controller wasn’t really a controller. I tried two different games and gave up. Skyrim and another racing game. The racing game had horrible turning control, which made it unplayable. Skyrim was fine until the last part of designing my character. I couldn’t save it and move to the next screen. So again, just didn’t work.

Was a bit painful setting up. Something like this should take 5 min max, not 20. Instructions don't explain all the settings you need on your device e.g. your phone before you get started. Don't know why I need location services on to "locate my wifi network". I've never had any app, device, whatever that needed location services to find my network. This should be much easier.

On the introductions it says get the app to play on the cloud but I don’t know where that is. Bluetooth doesn’t work with Xbox or PlayStation and it doesn’t work with my phone. It connects but what’s the point if it doesn’t work. Why buy a 60$ controller if you need to pay 6$ a month to even use the controller and the app doesn’t even exist! Please fix these issues.

Which I thought was pretty weird. Cause why make an app and it can’t be utitlized to play the game on your tv? They need to speak with the developers and fix this issue! I couple t get pass the press start to continue screen, which was very disappointing.

Sorely disappointed that the iPad does not have the same features as the for mobile. I use a third party remote so I use the app to connect directly to the cloud but every time I get a phone call or a text, my gameplay gets interrupted so the iPad would be the best solution, but it lacks all the features of the mobile device. Full update to five stars once they add the features to the iPad.

This is very annoying. I would like to use mobile controller but the entire block is gone, my only choices are, 1: connect new Luna controller, 2: voice chat settings, 3: buy new controller, and 4: connect non Luna controller. First of all I’m not buying that expensive controller, second, let me use my mobile as a controller the whole choice of mobile controller is gone! FIX YOUR APP LUNA!

Overall “Luna” is a cool concept . It looks like it has nice games as well. Unfortunately I haven’t been able to sync the mobile controller up to my fire stick on the tv. The app isn’t working at all. There is no sign of connection neither are there any instructions .

I play with my thumb-sticks set at Left/Look, Right/Roam. The option to assign the function to the sticks and buttons are available in games, but.. When assigning my own settings to functions, even though they show they are assigned differently on the screen, Gameplay and thumb-stick controls do not change. I just cant use it 😶

Love the ability to connect directly over Wi-Fi. But that only helps me when I’m at home. But I have consoles for that so I need something portable, on my phone, where there is no Wi-Fi. When connected, it limits using the controller on iOS to only games on Luna. NO GAMES NATIVELY ON YOUR IPHONE/IPAD WILL WORK WITH THIS CONTROLLER. Please fix this compatibility issue as it’s not the case with other operating systems.

Downloaded this app so my son could play Sonic Mania, only to experience exceptional disappointment as the lag makes a game like Sonic unplayable. But honestly, I never had any expectations for Luna (Stadia vibes), so saying I was disappointed is not entirely accurate. If I could give this app -5 stars, I would. Just use the crappy fire stick instead; same result without draining your phone battery.

Having different controller options would be good. The backbone was an expensive controller, and for the very limiting Apple iPhone at that. So adding Backbone controller support would be a good option as I would be able to use your cloud services anywhere without bringing around a huge clunky controller and potentially dropping a $1000 phone. Please consider.

This controller is consistent when it comes to staying disconnected. It baffles me that which each update, the random dropouts keep increasing and you have to go back to the desktop screen before the app registers the controller again. I end up using my computer keyboard most of the time since this junk almost never works

Received a broken controller and was trying to find ways to troubleshoot and fix it. No options were available. Had to return the controller and get a refund. This app was completely useless in anyway towards fixing it or giving troubleshooting options, should your controller not function.

I used a PlayStation controller as this is an option and it kept telling me to pay my controller, which was already working because I had to X out of that option. Then the X button would not work in the game. Horrible experience for a game. I was looking forward to playing. I started my free seven day trial. And canceled it immediately.

Please actually read my comment we want controller support. There are thousands and thousands of us. It’s a no-brainer at this point please add it all your players will appreciate it and be very thankful. Please consider updating your services so you can retain your customer base. I think this is probably something important you guys should look into

Thought that I could help heal my inner child by finally finishing playing this game but the quality is so horrendous it makes me want to break my phone in half. Didn’t work terrible for the first day now third day in feels like I’m using McDonalds wifi to power this. Thank you for piling on 👍🏽👍🏽

I can’t get Anbernic Linux to finish pairing on the Luna app. I have tried everything. It should work. Sometimes it saves only as a MAC address in the app but most times after Linux says success and saves, the controller never completes it

It says that it’s a mobile controller, but you need a controller connected to your phone. I thought that you could just connect the mobile controller to the TV so that me and somebody can play. But you need a controller and I don’t get it because if you need a controller, why do you need your phone? It doesn’t make sense to me at all.

It doesn’t work anymore on my new iPad Pro. All it does now is show that one screen that is in the photos about joining a “Gamenight” game. It won’t let me register my controller or do anything else that it used to do a week ago. It’s completely worthless until they fix it!!

Was working fine, but now each game you try to play gets stuck on a loading screen that never completely loads. Very frustrating seeing friends and family play but my iPhone 16 will not load Luna games anymore.

This thing is trash it doesn’t work with the gov it doesn’t connect at Al what so ever it takes so long to sign in then the controller on your phone doesn’t even work trash don’t use this it is a waste of time 👎👎👎👎 if I could give it 0 stars I would not I would give it a negative 50 this is trash just a waste of time

I can play other games using my phone to control games on my TV, but this controller never updates and the link thing on the screen just takes me to this page to download/update the app. Pointless and useless.

I was having a lot of trouble with this app because when I would try to use my phone as the controller it would not work and it would just say searching for Luna and I’ve tried three different devices and it still would not work.

The app when I put in the password for my account, it said that it was invalid even though it was correct, I waited for a day and then it did it again

It’s asking for my credit card information isn’t this just supposed to be a website for to hook up your controller to play different games on here and it’s trying to get me to enter my details so I do not recommend it made some people might but I just don’t

You can connect the controller via Bluetooth on iOS 14.3 and 14.5 beta. The app crashed immediately, but if you hold the action button(circle) and B together for 3 seconds it becomes discoverable. Just connect and start playing.

I tried to use it on each game I have on my iPad but it does not work. I have to pay 6 dollars each month and also buy a 60 dollar controller that does not even work with BlueTooth and it say it does. It is a scam. Do not recommend buying.

How to connect virtual controller to TV? It says searching for Luna but nothing happens

Gay

Its horrible like the QR codes are refusing i played it yesterday it was working today geuss what

Absolutely will NOT be purchasing a Luna controller. How have these issues not been patched yet? Configurations don’t save at all. I have to set it up every single time. This is honestly worse than prime video

It’s good but sometimes the controller zooms in making it unplayable

Controller does not connect automatically

Waste of money

When ever I click onto the app it makes me leave the app, I’m trying to do game night with my family and we are all annoyed

Using a phone controller like the backbone or Mcon would be awesome through this app

J'ai essayé de me créer un compte et ça ne marche vrm pas

I second No beuskie

Phone controller always searching doesn’t ever connect. No ability to force or any setting options for this to help it work. Waste of time and disappointing.

People tell me my mic is low but there is no where to adjust it… It’s annoying having to stay in app for voice chat to work. Should be able to work in the background. Add a keyboard for fast typing.

Download the app and controller thingy on my phone. It’s not working. Ugh

First of all it says that “you don’t need a controller, play through device!” Frick that I open the app and it wants me to connect a controller, Bluetooth, location, and a billion things more!

Keeps searching for Luna

I keep trying to use the virtual controller but it keeps saying “searching for luna” and I’ve waited on that screen for A WHILE and nothing happens and says offline.please fix this issue.

I’ve tried signing in several times yet it doesn’t work. And are we going to talk about how the app just quits working? Do better.

Does not work with the smaller phones , layout is bad and buttons are overlapping : can’t be used .

I connected my phone,scanned codes and launched many of times!!! Nothing seems to work. And the fact that I was trying to work this for hours and finally found a game that will work the QR code DOESNT WORK!! I’m really upset and hope you fix this because I was hoping to give this a five stars… looks like I was wrong.(P.S i was trying to give this half a star)

Not connecting to my tv at all I scan QR code and than it doesn’t connect