S1 & S2 Speaker Controller Customer Service

S1 & S2 Speaker Controller Positive Reviews

Play music stored on your iPhoneThe idea of this 3rd party app is to be able to control both S1 and S2 speakers from the same app. Sure enough, it shows all the speakers, both S1 and S2 together. Also, for music and unlike the Sonos 1st party app, you can stream music from your iPhone..MarkbyrnVersion: 3.5

Sono Port excellent!The Sonos “Port” is outstanding! The streaming unit allowed us to connect iMac to our amplifier and existing stereo external speakers. Apple Airplay 2 compatible. Ease of installation, less than 5 minutes. An added plus is that we can add additional Sonos speakers throughout our home! Great value for the money. Highly recommended!.Competent_1Version: 1.0

Where’s support, or any real help.Will not seamlessly find my sonos system. customer service is nowhere to be found and the bottom can’t help. Wasted 30 bucks on a lifetime subscription I guess.Wilie willyVersion: 3.9

Why do I have to pay for this if I bought the speaker?Ok I haven’t used the app yet but I don’t think I should have to pay for the app if I bought the speaker. I want first year free and 10 bucks a year max After that. 25 Is a rip Off. Sorry.ZahavaVersion: 2.3

GreatI would give this 5 stars if I could play from the playlist on my phone. But Other than that, it works well..JoideVivreVersion: 3.6

AmazingIt is way better than the other of most of everything that you have to pay only other rappers it’s for free on this app..Cool cool cool kid named cohenVersion: 1.0

Lip’s SonoI like the speaker. It required a few steps to set up but it wasn’t anything too crazy..GracoxlilVersion: 3.0

Thumbs up!Just set up the Sonos Beam… Easy set up… Haven’t explored all the buttons yet but it seems to be quite a product!.ChillyGk81Version: 1.4

King of SoundLove my system you pay for what you get so many times I spend big money and get Blah . With Sonos system I get heaven on earth love my system 👍👍👍👍👍😘😘😘.BBCDoGGVersion: 1.0

Actually worksThis freaking app is amazing. Hands down just amazing.WakesurfproncVersion: 2.2

Initial setup should have been much easier...Initial setup, it started but when I had left and came back to area, I couldn’t get working and asked to reconnect.Lifetime 1340Version: 1.6

Tons of Stupid AdsWith the exception of annoying pop up ads good app..The D24Version: 2.1

YouThanks for keeping me in touch base your yur my I can.WillythomasVersion: 3.4

The app is great for a little bit!The app is great! but what if we don’t have a speaker to connect to then we can’t use the app!😡😠but if we connect a device it is good!😁👍!.Lynn Dog 🐩Version: 3.0

ConnectingAlways have a problem connecting to the system. Needs to improve..ROZZEEEVersion: 1.0

The sound is great!The instructions were easy to follow in connecting my news Sonos Beam to my Sony TV..DanielinthelionsdenVersion: 1.0

No options to connect with my headphonesKeep saying connect with device but I can’t connect..Cultos6Version: 2.2

Not great but could beConfusing to get up and running. Connecting to a device not obvious enough.TylerstylrVersion: 4.0

Works like expectedNeeded to use my Sonos speakers for a speech in a large room and this app (and my iPhone) worked perfectly..Wanna holf all fayVersion: 3.3

GreatAwesome.Happy5000Version: 2.2

Sonos QualityOutstanding sound and playback quality Love my system.JimbVancouverVersion: 1.0

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S1 & S2 Speaker Controller Negative Reviews

Why so much trouble just to play music?Some friends and I were staying at a place with sonos speakers and while we could get them to work it was not user friendly or easy. Seriously all we wanted to do was play music from our phones through the speakers, something you can do on any Bluetooth device. But no, you have to add songs to the sonos app then there’s no way to setup a playlist and only one song would play then it stops so you have to tap another song to play the next. Plus they want you to pay for all this inconvenience. Why not just make it Bluetooth compatible so you can play through the speakers without even downloading an app? Plus it was very frustrating just trying to get connections to work and play anything at all. Just get a Bluetooth speaker and save yourself the trouble..FreeflydudeVersion: 2.1

Terrible controllerWhere to start? This app is essentially nonfunctional - without paying $25 in app to control the already pricey high end hardware you can’t navigate anywhere without having to go through ad walls and the user interface is a complete joke. This app is only compatible with Apple Music and only allows you to browse by your complete song library in alphabetical order - no using other music services, no searches, no navigating by artist or release or genre, just a monolithic alphabetical song library. Absolute garbage. And for the record, if you do end paying the absurd premium cost all I know for sure that does is remove ads - no guarantee that undoes the softlock UI that renders the navigation system nonfunctional..Campbell BealsVersion: 1.0

AWFULYes you can connect S1 and S2 but S2 functionality is terrible. I use my WiFi Bluetooth speakers more now. It’s too troublesome and time consuming fiddling around with this. S2 Controller doesn’t allow all my music apps like S1 did. If I go to my music library I have to scroll through everything to get to a song. And you can’t sort by album or artist, just song! Sorry guys I’m become less of a Sonos fan. Sound - amazing. Rooms - love it. User friendly - FAIL and forget about letting guests connect! :(.M cagVersion: 4.0

Not a chance this is rated as high as you seeThis app is terrible. Not sure the purpose nor why it’s $25. I just downloaded it and it’s buggy, doesn’t allow you to play from multiple Sonos speakers, or music services. Despite recognizing S1 and S2 devices, which is why I purchased, will not allow me to play the from my Apple Music. Terrible app and if I could rate less than 1 star, I would. Check out the grammar in the high ratings! Smell a bunch of foreign rats..TheOriginalSoupVersion: 2.7

SonosSonos sounds incredible but is simply not user friendly. It is very difficult to set-up. Other music apps will not play directly to the speakers thru WiFi but instead must play through the Sonos app. I have them for three days and after hours of set up on multiple phones, I am still in the process of completing the set-up. I have just about decided to return the speakers. The headaches and frustrations make Sonos not worth what you pay!.31jfVersion: 1.0

This is the most frustrating app I have ever encounteredI don’t understand why written instructions are not included with the Sonos five speaker I bought my wife for Christmas. The app is terrible and five weeks later I am no further along than I was on Christmas Day. I would throw the whole system away if it weren’t so expensive. Maybe you should limit sales to those under the age of thirty. This has been an awful waste of money..FishercatVersion: 1.0

Very complicated to use, not easy to use just to hear some music.Not fun for me. I guess that I go out of town frequently and then every time I just want to pair up Pandora. I have to go and start all over again. I stopped using them, now are just expensive dust collectors. I loved them when I could make them work. I went and bought a small ecoxgear and I love it. So easy to use and so far I can still make it work. So sad!.PotwagonVersion: 1.0

Not Sonos- just another scam appWas looking for something to help bridge legacy S1 with S2 system. All these apps seem to do is spam for subscription $. You can only connect to 1 speaker at a time, then use a clunky UI to play songs. If you only have 1 speaker & want to spend excessive time setting things up, maybe these apps are fine. Otherwise, use the real Sonos app & let it do its magic..WstuckyVersion: 4.0

What’s Going On?Previously used the app for free and recently the app on 2 different communication devices quit working. When reinstalling the app I can only complete if I sign up for premium services (at premium charges). I can manually turn on the speaker but can only play the last station listened to via the app..GeorgeFaceCakesNessVersion: 1.0

Nothing connecting :-(So far I’m having no luck today trying to connect my Sonos. I don’t know why everything is plugged in correctly it’s been playing some music suddenly that was not even on the playlist or stuff that I’m not clicking on so I’m very confused, but I don’t typically love, so nice but not today..Forehand DriverVersion: 4.0

Over complicatedWhen I want to listen to music, I wish to listen to music. Sonos thinks you want to jump through hoops with passwords, app updates and the like. A good quality Bluetooth speaker would be a better investment. Sonos is froofy technology for people with lots money and time to babysit their technology. If you like listening to music, steer clear of Sonos..Nick G VTVersion: 1.0

Sonos app constantly looses network connectivityWhat happened to your app? It used to be reliable but is now mostly useless. There is nothing wrong with my network so please don’t start there( EVERY other device on my network stays connected). The fact is the app constantly looses connectivity to my network. Ideas?.Barf1084Version: 1.0

System disconnects oftenVery frustrating , I have 6 speakers . They disconnect , and I need to pair them again. Recently every morning one or two speakers are not showing on the app. No customer service either, just automated system. Not recommending the product.GosiaGlenVersion: 2.1

Sonos OneDon’t buy this product. You can’t control anything without downloading the app, which you have to lay for. After trying twice and paying $29 both times, I cannot get the speaker to work with the app. Terrible product!.Don’t become a CustomerVersion: 4.1

Connecting to this Sonia speaker is ridiculousFirst the app to control the speaker should be free. It is part of the product. It is useless without some way to connect to it. Second it took a lot of trial and error and downloading several apps to get it to work..Mark13859275844Version: 4.0

I can’t believe I actually PAID $$ for this crap!Seriously!, you can only play music to 1 (one) Sonos speaker at a time! Yes you can use your microphone to broadcast out to any of your Sonos speakers, but again ONLY ONE AT A TI ME, You can’t group them together likein the S1/S2 controllers. I really want you money back and stop the e membership!.Nashville LolaVersion: 2.2

I want to stream Pandora!I am a bit frustrated with Sonos not letting me add Pandora for streaming but I read a few articles that said I needed the controller app to be able to add pandora. I don’t want to pay for it though and it not work. Does anyone know????.Jason&Amanda 2023Version: 4.0

AlmostI was looking for software that would allow me to stream on my Sonos and Bluetooth devices, this software makes you think it can it can’t. The only reason to purchase is if you want to use the Sonos as a microphone..PS MikerVersion: 3.4

Don’t waste your money.Wish I could rate a big fat 0 .... does not work. Won’t connect so it is useless. I am connected with other apps no problem. Nothing with this ... total rip off... done waste your hard earned cash on this..Cobble itVersion: 2.2

Not functionalI paid to access this app but it automatically shuts down every time I try to open it. I have tried restarting my phone and redox loading the app. Now I need to figure out how to get a refund :/.Col LVersion: 2.1

How can it be this difficult?What happened to plug and play? Or a simple “On/Off” switch. $500 bucks for the sound bar and $40 more bucks for two supplemental apps and two hours later, it still doesn’t work. Very frustrating. Thanks..PythonLIIIVersion: 1.0

Not worth it.It won’t even let me test it. It only wants me to choose a subscription plan. There is absolutely no way I will put money down on an item that I can not verify works for what I intend to use it for..AndbtwVersion: 3.3

I would give zero stars if I couldHad to download sonos then sonos 2. Only can connect to individual songs. No playlists. No music apps. And after all that I receive error msg that it can’t connect..RigityraowVersion: 2.7

Keeps on decliningI signed up for membership, tried multiple times with 4different credit cards but keeps on declining, I think because I refuse to pay the subscription and I only want the free one..Archie1763Version: 2.2

Must have a month of trial3 days free trial & succeeding charges are not enough to test or know if the app is really good particularly when it comes to live voice or connectivity to smart tv & live voice from smart phone..LymegmVersion: 1.0

No goodThey say no charges unless you check box , but even if you don’t check any box you get charged the full amount!$39 for nothing!! Try to stop and get refund is impossible!!!.Whiffer58Version: 3.3

Do NOT download this!This app literally erased ALL music from my iPhone within minutes of downloading the app, when it was supposed to just “read” my playlists. Don’t get tricked!! (Wish I could rate it negative stars.).TunebluesVersion: 2.2

Buggy as FLaunch it and be prepared to have your head blown off with a blast of volume at the highest level. Try it out for a few seconds before it nags your for cash without any demonstration of good functionality. Latest iOS 14 build on a 12 Max Pro.OvrdrvnVersion: 1.0

Microphone rarely worksDownloaded this app to use the microphone feature over Sonos speakers. Works sometimes but mostly doesn’t..Dr_sandersVersion: 4.0

Rip-offApp crashes as soon as you try to play music and they want you to subscribe to the app the play music that you already pay monthly for thru Apple, and after you already buy the speaker. Honeslty couldn’t be more greedy.Big__oooFVersion: 1.0

Trick…. Watch outThis app pops up when you try to download the Sonos app. Then asked for $25…. For the same functionality as the real app. Don’t buy. Could not find a way to ask for a refund..ObxroxVersion: 3.5

Never works correctlyNever, ever works right. We have thousands of dollars invested in Sonos and it never fails to disappoint me when trying to access my iTunes library/playlists on my iPhone. Should be easy, right? Wrong! Never is!.14JABVersion: 1.0

Doesn’t workThis app doesn’t connect to wi fi.(upset !Version: 1.8

BEWARE!!!!!!Buyer beware!! App is full of malware ads, 15 minutes after download my credit card was scammed by 100$..Niper4576839210Version: 4.1

JunkSonos speaker beam gen 2 worked great till upgradeScam to constant Sonos premium Also now cannot connect to Amazon music. Stuck with a good speaker that is not flexible to easily connect Would not get another Sonos product.Darcy5555Version: 4.0

Got it installed, the trial version.Once installed and iPhone mic allowed and the wireless transmitter already going... this app said use the microphone.. well, NOPE the microphone does nothing. Good icon though. All I want is to clip a wireless mic onto the presenters collar, and put the Bluetooth speakers or wired ones from an amplifier into the large audience, I have my iPhone on the side and control sound and volume. Then the singer sings freely, the audience in the pub hears the amplified music. It works really well using the wires that are 30 years old, why can’t this app do that?.Ocean sailingVersion: 4.0

Bad don’t botherWaste of time it doesn’t work.DfgyufVersion: 3.8

Subscription? For what?Waste of time!.Terrible product - ripoffVersion: 3.5

Update and reinstall leaves you down a rabbit holeHopeless, added to many Sonos control issues. I will dispose of my 4 speakers as soon as I find another product!!.OwikenoVersion: 3.4

App will not openApp will not open after update.Bob's your ManVersion: 2.8

Not goodWill not work with new TV will be returning to store.TccbeeVersion: 2.3

Give us a chance to test before you charge moneyNot cool.TrxstaVersion: 2.3

??Why do I have to pay to play my music off the speaker?? That makes no sense.DdalimoVersion: 2.3

Does not workWhat a scam. Won’t connect and won’t play anything..AdvertdespiserVersion: 2.2

This app is linked to a fraudDon’t download it..Sturkenvavo13895Version: 2.2

Bad uselessToo much delay. Useless.KixeeVersion: 2.2

Does not work/. Music randomly goes off in the night and you can’t turn it ioffBad system.MadgeyBeeVersion: 2.2

It's a scamAs soon as I purchased it and clicked on the app it would disappear. Crooks.Teetee85Version: 2.1

TerribleIt doesn’t work at all . I can’t use the app . I have to delete it and reinstall it then I can use it for one time and then can’t log in in to the program . It’s worth for that money. I payed for lifetime usage and it’s like a highway rubbery..Alireza54Version: 2.1

ScamI can’t believe this is allowed on the Apple App Store. Totally deceptive app intended to lure in unsuspecting SONOS users..DKGMLacctVersion: 2.1

SonosThis system is not user friendly, I cannot connect to WiFi, have searched all options. I am not impressed with this product..Dearlake*Version: 1.6

FakrToo expensive and doesn’t work. Fake 5 stars!.Bad a bad abcVersion: 1.0

This app sucksI am unable to add the Sonos player without having to have my father’s Sonos account deactivated. It used to be that I would be able to use Sonos as well as my dad but now no longer? Why would that be???.Doublehelix70Version: 1.0

Nothing to use or be convenient functions.I really want to get my money back! $34.99 Accidentally pushed button..WattanaveVersion: 1.0

Really awfulI was able to use the microphone once then always got upgrade to premium for 34.99 gimme a break that’s a ridiculous price to pay for this app..SeanhaukVersion: 1.0

CausingMm.Fl sisisVersion: 1.0

JbNot able to play my Sonos with this app. Feels like a waste of money so far..Infuriated8000Version: 1.0

Whatta joke!!!!Buggy app crashes all the time. Then they want $35 for what airplay and actual sonos app does better..N8VDUDE5Version: 1.0

App Not workingCan’t use the app.Sara 🐰❤️🥕Version: 1.0

Doesn’t work . How do I get my money back . Rip off.As above I want my money back ..Medic8statVersion: 1.0

Not goodBig disappointment compared to S1.Blue-noserVersion: 1.0

Cannot play my musicBought app but cannot play my music.Bronco 23Version: 1.0

FrustratingThe lack of instructions would be crafty if the system was intuitive enough to figure out how to make the stupid things work..JWilliardVersion: 1.0

Terrible app I wish I didn’t buy a SonosTerrible.Ivey mannersVersion: 1.0

Sonos sucksWhen you purchase their product you still get adds . You also have to purchase a mothly subscription to their app too . Screw that. Not a plug and play . Will not act as a surround speaker when casting to your tv..Poor choice 100%Version: 1.0

Wont even play a song.Paid $35 for a subscription hoping it was the ads causing my program. $300 later and I can’t even play a single song from my iTunes library without the speaker crashing. :(.EllaS33Version: 1.0

DécevantLa connection est très difficile rien ne fonctionne.Jf blanchardVersion: 1.0

Too complicated, missing infoCall me this app and speaker is terrible.Anthony SciscenteVersion: 1.0

Tellement compliquée cette applicationJ’aime le son, pas votre application..Francine201Version: 1.0

Waste of moneyIt’s a joke do not down load.Suucked inVersion: 1.0

Junk productsTotally sucks. You need a Wi-Fi you need an app doesn’t t come with the cords I need I got at home spent hours working on it and couldn’t even use it it’s a joke don’t waste your money get something that’s plug and play Even bought extra HDMI cord to be sure. Nope smashed mine with an axe and threw it out!.Wistoff TateVersion: 1.0

FraudThis app has nothing to do with Sonos I entered my cc info, cuz I fall for the name they r using, on the portal payment got declined but they still tried to charge $1.35 , thanks to TD fraud alert I was able to stop it..Laddi60Version: 1.0

Be careful when you first downloadedAccidently paid lifetime service when I downwon. Cant cancel..MollymooollyVersion: 1.0

Hum quoi en penséMaudite guenille demande un mot de passe qu’ont a pas, le service est juste en anglais pas capable de parler à personne à ne jamais acheter.MaxmustVersion: 1.0

AppGarbage.YurkoBVersion: 1.0

This app sucks..SK GolfnutVersion: 1.0

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