JBL BAR Setup Customer Service

JBL BAR Setup Positive Reviews

Works good but needs wifi off optionI read a number of poor reviews for this app, but really didn’t experience any of issues mentioned. The app worked well at least for me. One request I would make is that being the victim of a hacker neighbor it would be great to turn off wifi and bluetooth on the soundbar. Since most people are not lucky enough to live in homes far enough away from others to be out if wireless range, or live in apartments, broadcasting wifi or bluetooth without a password is now dangerous, and listening to others brag how they get into neighbors networks and networks of people they rent to through open wireless is scary. Would be great to offer an option in the app to turn off wireless when not needed, unless it already exists and I am missing how to do it. Thanks!.AZ_DocVersion: 1.0.9431

Here's how to use this app:Setup won't work if you're paired with bluetooth: make sure to "forget this device" before starting - Unplug device - Plug back in - Open up the app (make sure you're connected to your wifi) - Wait till you see STBY - Hit the power button, wait till you see SETUP WIFI - After a few seconds you should see the app detect the device - Follow instructions from here It will update the software, which may take a while and the app may say it failed, but wait till the device says "DONE", quit the app and restart and you should see it If none of this works, hold down power until the device reboots and wifi is cleared and try again. JBL needs to do a much better job with this app, it should not be this complicated to setup..Somerandomdude...Version: 1.0.9431

All worksConnection was easy. Just power off sound bar for a minute. Completely unplug it from power. Then turn it back on, wait for load. Then after it shows standby turn it on. If you see Wi fi setup on sound bar, continue with app instructions. It is for bars that never was connected before. If it was setup before. Just turn it of. After you see standby on sound bar. Press and hold on sound bar power button till you see resetting. Then follow steps above. All is working. You just need to or patient and read manual. Good luck..Alexander The Great #1Version: 1.0.8813

Cannot find the 1300XIt turned out there’s another application called JBL One for newer sound bars..DocusyncVersion: 1.0.9431

Works for meJust like the title says it worked for me. Very easy to use and fast..RayRay5382Version: 1.0.9431

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JBL BAR Setup Negative Reviews

WiFi pairing is impossibleSpent hours trying to do the WiFi pairing but it simply does not pair. Connected Bluetooth, not an issue but I’m sure there are lots of settings hidden in the app which remain inaccessible to the user due to poor connectivity..PepstruVersion: 1.0.9431

App doesn’t work and soundbar is worseI have spent hours and hours on trying to get this soundbar to work with a TV, trying with 2 different ones. The center channel may on occasion make an appearance, otherwise you only get background sound. I tried the HDMI cable that came with it. I tried 8k certified as well as tried those that came with my Xbox X and PlayStation 5, even bought an optical cable… nothing. I also have had another JBL soundbar and it was a little better if you were willing to forget watching anything unless the bar decided it was in a good mood. Quality Control for Harmon Kardon is total garbage, both hardware and software. Just avoid any of their products except there throwaway portable speakers you can buy for $10 to $20 at discount stores, soon to appear at a Dollar Store. There soundbars should be there too since you can use them as a Bluetooth speaker… an expensive Bluetooth speaker that has to be plugged into power to work. Garbage..LakLanManVersion: 1.0.9431

Barely ever worksI’ve tried for hours following this apps instructions and there’s no clear reason why it doesn’t work. I’ve reset WiFi and everything. It worked quickly out of the box but one power surge where the wifi disconnected and now it won’t work no matter how many times I reset, restart etc etc. bad app that needs lots of fixing. Please do better JBL.AjbooshVersion: 1.0.9431

It does nothing usefulI guess if the only thing you want to do is connect Alexa, well then this hits the target. Otherwise not worth the memory space on my phone. It does absolutely nothing else. I hoped it could adjust sound settings, or maybe help trouble shoot why my sound bar keeps shutting off every hour or so. Very annoying!!.Minichip04Version: 1.0.9431

COULD BE BETTERPlease allow equalizer filters through this app that change the characteristics of the soundbar’s audio. Stock settings are flat :(.REightyFiveVersion: 1.0.8813

Disappointed in JBLBought the 5.1 soundbar. Was very excited to get set up. Took off work to receive this package and disappointed to find out this app will not hook up to the soundbar. Have been here two hours now. If you want to improve sales…improve quality. Really disappointed in JBL.Disappointed buyer22Version: 1.0.9431

Most useless required appWhy did they make me download this app if it is just going to sit in my app screen? I want to disable the auto standby feature every 15 minutes but i cant. It is impossible to use this speaker at low volume or it will think i am not using it..KikoladoRVersion: 1.0.9431

No. It doesn’t connectI can’t get the app to connect to the sound bar. The instructions are two lines stating to restart the device and then hold the power button for 10 seconds. Nothing happens. The app simply states that it’s searching for a device. No. Nothing..Fred SpagooVersion: 1.0.8813

Not able to connect to app total waste of timeOmg spending weeks with this b s waste of time this app. I’m sure it could be better if it connected to the app on iPhone! Such a waste of time period. I’m a Pro audio live sound reinforcement a v specialized and I can get the app ito connect! Joke.J rock live wire 420Version: 1.0.9431

Doesn’t connect…Followed the “help” directions step by step in 20 different ways and no matter what, it won’t connect to the bar. Not sure if there is another way to connect the bar to Wifi but this App is awful..SeriphemVersion: 1.0.8813

Garbage Do not get 5.0 BarI just bought the JBL bar 5.0 off of w00t and I can’t get it to work with this app to save my life. The instructions were garbage to set it up and when I go to the JBL it sends me to this app to control it, but it will never ever connect. Horrible app..Jamieinca1Version: 1.0.9431

UselessAll it does is set up the sound bar (and it’s not needed for that). Doesn’t function as a remote control. Might as well delete it from your phone when the sound bar is set up..MujanVersion: 1.0.9431

Doesn’t WorkThe app just doesn’t work. We had to use Google Home as a go-around for the app. Lots of issues with connectivity. Wish we never would have even bought the speaker. Get your act together JBL..A41592Version: 1.0.9431

Doesn't find deviceThe device gives off a strong wifi signal of its own I can find and connect to. This app is incapable of working at all just don't use this honestly..Mf12345!7Version: 1.0.9431

Delete pleaseDelete this app so people won’t waste their time trying to connect it (and once connected it does absolutely nothing) please delete Please delete.Infallible008Version: 1.0.9431

JBL 500 sound barThis product is bad. Sound quality is great, but I can’t get it to work consistently. I’m always having to reset. Now I can’t even get it to play. What a piece of garbage..RzcxxzzdsVersion: 1.0.9431

Absolute garbageThe app does not work to connect my new Bar 300 to my wifi. It also requires location services which is bogus. Total failure. Returning the bar. I feel bad for the seller.TXDLVersion: 1.0.9431

App is waste of spaceThis apps only function is to connect via Alexa. You can’t configure or customize your sound settings. Waste of space!.Wyatt_EarpVersion: 1.0.9431

App is not picking up device during WiFi setupInstructions on app are terrible. Ended up unplugging unit but app still won’t connect when WiFi setup is displaying on bar.NatebuttonggVersion: 1.0.8813

WiFi pairing = FAILWhat a colossal waste of time downloading the app. WiFi pairing does not work. Based on other reviews it hasn’t worked in four years..A snowflake in Green CountryVersion: 1.0.9431

Lack of new and annoying updates for bar 9.1It is a pity for a company as big and great as JBL that it is not providing updates. I have a soundbar 9.1 and I really don't know what to do..MasoudifixVersion: 1.0.9431

App doesn't do anythingWhy create the app. Cant do anything. no manuals no troubleshooting, nothing here. Just connect to Bluetooth to play music. That's it. Terrible.ZiggyCookVersion: 1.0.9431

Don’t waste your time!!!It will connect but that it and it won’t do anything else even after I sign in..Onetyme817Version: 1.0.9431

FrustratingThis is easily the worst set up for any sound device ever. Trying to hook Bluetooth to this speaker is like pulling teeth..BGN*1971Version: 1.0.9431

Awful start up noiseHorrible annoying beeping you can’t turn off.SkiCoachPhilVersion: 1.0.9431

Terrible set upOnly Bluetooth sets up why even bother WiFi if it don’t connect waste of time.SergioAIslasVersion: 1.0.9431

Power bottonWhere is the power botton on top of sound bar ? I have volume up and down and side arrow circled.Wtf setupVersion: 1.0.9431

Never worksThis app never works and never connect to the bar.DjemgohurhfbfkrjfVersion: 1.0.9431

Will not connectJBL Bar 5 says Wi-Fi Setup and this app is searching for it but not finding the device..OOC17Version: 1.0.9431

Pointless appAll it does is connect to alexa. no EQ settings at all. never buying jbl again.MM2393Version: 1.0.9431

Jerk CompanyUpdate this app. Support your products. I paid $300 and you now charge $600 for the same soundbar..ConstructVersion: 1.0.9431

Cannot ConnectThe app will not connect to my JBL 5.1 sound bar.Targeteer131AVersion: 1.0.9431

UselessLiterally… what is this supposed to be doing? it’s useless..MssKVersion: 1.0.9431

JBL Bar 2.1 doesn’t workJBL Bar 2.1 doesn’t have WiFi so impossible to pair..SETNG.51Version: 1.0.9431

Wi-Fi connectivity is horribleJbl. The year is 2025, please get it right..Kgejle5Version: 1.0.9431

Bad bad badDon’t work for nothing its trash.Trash,bad, garbage……Version: 1.0.9431

Why I hate this app lolIt doesn’t work!!!!!!!!!.JoseVergalargaVersion: 1.0.9431

Doesn’t work...App does not connect..Luke 1505Version: 1.0.8813

JBL 9.1 no longer connectsHorrible app. JBL 9.1 no longer connects.C0RNBR3AD_Version: 1.0.8813

Bricked Soundbar During SetupDo not use.Cmell28Version: 1.0.9431

Why?Why are there 900 different apps for jbl speakers?.DasreyhVersion: 1.0.9431

Waste of timeGarbage app.001 kokanVersion: 1.0.8813

Bad appUnable reach soundbar!.Swan585168Version: 1.0.9431

UghThis is the dumbest dumb dumb that was ever so dumb. Ugh….Chika211Version: 1.0.9431

GarbageWhat the title said..NoNickNames?!Version: 1.0.9431

Frozen app. Not workingIn order to proceed with app you have the choice of signing into Amazon. I chose not to as I don’t have one. If you press “not now” it freezes at a white screen. JBL BAR 5.1 Now I don’t have access to any sound setting or mode. How is this surround sound if you can’t change settings based on the size of the room? It’s a shame the app ruins a possibly good soundbar and the JBL name..KenM91Version: 1.0.9431

UselessThe app is useless.Liam sharma 4235Version: 1.0.9431

Why this app?I dont understand why do they made it!.Muhammad Nur IslamVersion: 1.0.9431

0 starJust wasting time….this app doesn’t work.Nickname fupqoejsVersion: 1.0.9431

Jbl appSurprised a company like jbl made such a terrible app.Guywholikesfood7779Version: 1.0.9431

Bar good, app notUsed the app to connect phone to soundbar. When this is set up, the bar works like an airplay connection and not Bluetooth. Great. Issue is that ever time the bar gets a firmware update, it can’t connect to the app anymore. Need to go through a reset/reconnect cycle between the bar and the app every time this happens. Now that I’m used to it, takes less than five minutes, but shouldn’t be the case to begin with..ToventoVersion: 1.0.9431

One star because ZERO isn’t an option.This app is unusable. I’m probably going to return the soundbar that can only be configured through a useless app and buying a brand that actually cares about their customers and reputation..Electric PhotographerVersion: 1.0.9431

JBL, it is ruining your reputation!If i was in JBL company i would try to replace this app because it is the worst app ever and it is ruining every reputation that JBL gathered.PersianGozillaVersion: 1.0.9431

The worstThe world worst application I have ever seen. I can’t believe that Harmon and JBL did it..Fedor 123456789Version: 1.0.9431

Don’t Waste Your Time With ThisUseless App that doesn’t work..Ben1940Version: 1.0.9431

Non functioningFollowing procedures several times, but still unable to locate the sound bar. Give up and delete the app immediately!.RaymondctwVersion: 1.0.9431

Doesn’t workWhen I try the procedure in soundbar for setup Wi-Fi nothing happened in the soundbar and the app can’t find the soundbar..DanielmenetryerVersion: 1.0.8813

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