Device Help Customer Service

Device Help Positive Reviews

User friendlySuper helpful and user friendly! Will return if I have any other issues..JessicaribetVersion: 3.66.1

Exactly what you needI had no idea I had so many files in my phone, cleared them out and phone is like new.PitothefifthVersion: 3.66.1

Baseballguy25Helpful app. Didn’t know rebooting my phone makes it perform better. I’ll use this to keep my phone healthy..Elowe10Version: 3.74

New user, great appI just switched to an iPhone and this has a lot of great tips to get me going. Recommend it to all.New user 1323Version: 3.103

Glad I downloadedWas struggling using features on my phone. A store rep told me this app might help and it did. Thanks!.ATTuser12Version: 3.103

HelpfulA ton of easily digestible information in one place- will save you a trip to the brick and mortar store..LickthesenutsVersion: 3.66.1

Great appGreat app to fix stuff on my phone. Highly recommend.Kguy 1342Version: 3.87.2

Incredibly HelpfulThis helped me so much! Highly recommend!.Wes98765Version: 3.66.1

Good ProductJust got and happy with it. Tutorial solved my bluetooth issue..Great292'mmmmmVersion: 3.66.1

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Device Help Negative Reviews

No IPHONE 12 for $1.00Very sad and disappointing. I was trying to order the IPhone 12 for the $1.00 each month but tried several times and couldn’t get it to go through. I’ve got a iPhone 8 and was really to upgrade to this “12”. But nnluck. Can you help in anyway??? I canenpay no 17$ or $18 and xtra for bone!!!! Sarah Hodges Longtime Loyal customer Never have had another wireless company but AT&T since 1998.KknarcVersion: 3.156.4

In proper cellular data usageWhen I get on the app it continues to always tell me for cellular network connection there will be a dash meaning it’s not saying I’m connected but also not saying I’m not connected. Please fix this soon hopefully it doesn’t involve the esim being unsupported..Hoss7721!Version: 3.187.0

No good!The only feature I could access was the device checkup. The rest of the functions took me to a blank page. I will delete this app. The only thing worse than this app would be calling AT&T User Support!.J4267dfnj34sdaZVersion: 3.115.1

Device Help - Not Much HelpOther than the Tap For a Checkup function that provides no actual details of what the checkup discovered, none of the menu items does more than take me to a blank page. I’ll be reclaiming that 64MB right away..PaydreauVersion: 3.87.2

UselessNo better than their equally unhelpful website. Worse in fact, because it just forwards you there, so one may as well just start there..Joayton87Version: 3.156.4

Useless waste of 64 MB“Device checkup” is the only thing in this app that actually does anything, and it only works once and fails to allow a repeat checkup. And the checkup itself fails to provide any quantitative data. The rest of this app are just a bunch of very basic tutorial videos. I used the checkup, it told me that my Wi-Fi was turned off, and nothing else. I turned the Wi-Fi on, the app failed to update this info, and there was no way to reset the app and try again. So I erased the app. Tried it again, and now it told me that 4 areas of my phone were “ok” without any other data. Wouldn’t even provide me with how much battery life I have left, or how fast my connections are. Useless. Don’t bother. Save your storage..GiDoc911Version: 3.87.2

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