CEFCO Rewards Customer Service

I found myself in a situation requiring me to reach out to Coorporate. Through navigating life, I found myself with two separate accounts utilizing the same email address I have gone years without the ability to burn my rewards points. I was not able to complete my profile on the second account, which is the only active account so all I could do was a mass reward points one to a corporate representative honestly, didn’t expect to get a return call, all was rectified. She knew immediately what was going on the situation and sent me happily on my way. It’s too often that you get someone who is not knowledgeable about their own processes that however, was not the case for me and I was in good hands. In my excitement, I forgot to record the name of my savior, but you know who you are. You’re much appreciated and thank you.!!!! #amilli

I was greeted when I walked in the store. I had my hands full of stuff so I had to set them down on the counter for a minute. I told the lady working behind the counter. I’m gonna set these down a minute and I’ll be right back I grab something else in the store so I come back to get my things to go get in line And the lady working behind the counter says don’t move. Stay right there and I’ll check you out over here. That was really sweet. I didn’t have to wait in line. I don’t know who my cashier was but hopefully you guys do. She asked me if I wanted to receipt and I said no because I don’t usually get a receipt, but it was nice to have good customer service thank you Seco

This Team is the Best! Friendly, outgoing folks. If it’s directions you need these folks know the way. If it is a vehicle issue, these folks know who to call. If it’s help with a pump, these folks are here to help until the issue is resolved. Bathrooms are immaculate and always stocked. The store is clean and tidy. The parking lot is clean and tidy. The trash receptacles are always dumped before they are overflowing. This is a great place to get fuel, snacks and drinks!!

The Cefco that i visit regularly has an amazing crew. Everyone is very friendly and the rewards app is very useful! The only feature i wish would be added is preordering from the Cefco kitchen, that would save a lot of time and would be very convenient. Nonetheless, I never thought id have a favorite gas station chain but now i do! “Y’all” water from Cefco is also amazing and tastes very fresh. 10/10 establishment.

Can’t Log In??!?! I’ve been a Rewards Membet for 12 years and I got a new phone. Transferred all the data, but now I can’t log in to CEFCO Rewards App? It keeps taking me to a screen that requires me enter my mobile number, states you’ll text a link to that number… YET I NEVER RECEIVE THE TEXT/LINK. I even deleted the app and tried reinstalling, same thing occurs. WHAT IS YOUR FIX FOR THIS???

Cefco in big Sandy has improved it look and how well it’s cleaned.. working for cefco for the past 3 years has been an life changing experience.. I’m able to be notice about my performance and show them how hard I work and the challenges it may bring.. I enjoy working for them.. they really do care about you

I enjoy earning rewards but when I try to use them for gas or in store items the employees never know how to use them on there side. Most of the time I just lose the points and get nothing in return. The employees need training if there is going to be a rewards program. Mcgregor, Tx.

Lines are too long during busy hours, leaders are very slow to react to an influx of customers. Managers are invisible in my store. Get the chip readers working at tge pumps please . Oh and pizza sits out too long, gets dry and uneatable. You make it impossible to avoid by adding individually packaging the pizza now. Won’t get it anymore.

I had enough points for $20 in free gas and I tried to purchase it at the register and they told me to key in number at pump and would automatically deduct the $20. Did not happen, took my points and my $20 in free gas. I never received my reward.

I love the selections and sales you have going on in your stores. I love how clean your stores are especially your bathrooms! The one downfall I have is how hard it is to pay at the pump. I’d say 90% of the time I drive past your stores because how hard it is get gas. If I’m just using the bathroom, I always stop in.

Michelle, Nikki, Mike and every other employee at the Mexia, Texas location on MLK street. The store is always tidy and the pizza is so good we’ve stopped ordering from other places. I feel safe enough going there to get gas at 5:00am. Please do something nice for this store, they really deserve it!

The rewards are awesome. We have a job in Kemp Texas. I get hundreds of dollars worth of gas and diesel everyday. Along with snacks. My only problem is the diesel and gas are separate. And on top of that, they don’t know how to give me my rewards for my diesel. That’s on a card.

I love getting my Espresso Roast Coffee with hazelnut coffee from CEFCO every morning. It’s a great routine my wife and I enjoy every day. And with the price changes, I’m happy more than ever to be a rewards member. The price stays the same for me no matter what size I get. And I save money. So it’s a win-win. I love CEFCO.

This app and Cefco rewards are both crap and misleading. I had nearly 10,000 points and have attempted to redeem my points for rewards more than once. I have yet to be successful in that. My points are reduced but the reward is never applied.

It’s a real shame that this rewards program will end with Casey’s one of the best reverse programs and one of the brands that made me very faithful because of it plus the $.20 discount with the CEFCO card amazing I repeat it’s a real shame that all these ends with Casey’s

From the time the station open it has been go to location. I will pass other Cefco and other stations to come to this location. Reason behind it is simple. The staff at this location are GREAT.

The app is great! It’s so easy to see how many points I have and redeem them for rewards. The store locator is a nice touch, too. The whole thing is simple and easy to use. I can’t wait to see what’s coming next!

Mrs Felicia at the 1212 W Central Store in Temple Texas is the best gas station employee I’ve ever had the pleasure to deal with. She’s always friendly, smiling, and greeting people as they walk in. Mrs Felicia always brightens my day and I even stop by just to say hi when I’m feeling down.

I have had $10 credit twice that it would not redeem toward gas. I even showed employee and they couldn’t figure out why it wasn’t working. Very frustrating!

I’m at cefco every morning between 4-4:15am and I love the morning crew if I have a question they have an answer and I truly appreciate the great customer service! The manager is a very nice guy and I enjoy my morning interactions with the cefco team!!!

CEFCO has become my nightly routine but as far as service goes , it doesn’t matter the time of day or night the service is always above par. Excellent staff and everything is kept clean.

Was just in the highway 90 pace/Milton store and Nicole Jones was the cashier there and was absolutely wonderful. She answered all my questions about the rewards program and help me get set up on it.

Excellent customer service the bathrooms are are always clean. The food is presented beautifully. And the Christmas decorations are unbelievable thank you for the great customer service every time I come in.

At Cefco, you earn rewards much faster than other places that offers rewards (or it seems that way to me). They have great offers too, in store & in the app.

I didn’t get associate’s name, but was kind enough to tell me that the X-Large fountain drink was the same price as the large after entering your rewards phone number…. Nice person!

Easy to login! The rewards program is easy to understand and I earn points on almost all of my gas and store spend. I love being rewarded for being a loyal customer.

Always great service, all staff is very nice especially JACK and Teena, bathrooms always clean. The only thing is the fountain machine is broke to many times. Besides that I love the place, thank you all your the best of all the cefcos I visited.

Since this location opened, I’ve been impressed. Sure, the fuel is a little less money than other brands, but what stands out is the crew. I've never seen anyone get nasty with customers, even when I could tell they were running thin on patience. Coffee and food is always fresh, and I should know I have gone by at some really off times to the busiest. Well that's about it this time! Living An Epic Adventure, Troy

CEFCO is by far my favorite service station. I love their rewards and you even get a free donut every day!!! I haven’t been in a CEFCO that wasn’t clean. Quality gasoline and products is what you’ll find at CEFCO.

Constantly buying fuel and other. No points are being added also my local cefco does not recognize the few points I have for signing up …. Have emailed 3 times .. No reply

Miss Jade is such a pleasure each and every time I roll through the door at Cefco in Fairhope! No matter how busy she is or the store is, she always greets everyone with a smile on her face!!! I’ll be back!!!

They are great , but the restrictions on the time to use them can be a hassle sometimes. Overall glad to get them. 👍

I usually stop by at least 3 mornings a week. The store is always clean and the breakfast food available is delicious. All of the employees are friendly and helpful.

The store is always clean and the customer service is always pleasant!

Always friendly and fast

So I was in the car and I was on my way to my local cefco and I was seeing how much points I have and it said NO INTERNET and i have internet on my phone so I was really mad but other than that this app is really good.❤️❤️😭

The employees at this Cefco stand out as they are always friendly, polite and make customers want to come back.

Everything was outstanding Area was clean and people were very friendly

Always always always love walking in here !! the lady’s are always friendly and make me feel welcomed !

I appreciate how clean this place is including the bathrooms, and everyone is really friendly there.

Cefco and casey’s, they’re great! i say both of them because i use both. you can’t beat they’re gas prices and between the 2 there is always one close. we stop for gas and snacks at both and with using their reward system we always winde up getting something free or discounted. give em a try you wont be disappointed!

She's excellent, happy, super friendly, helpful, asked if we had the rewards app, efficient. Top notch. I wish I'd thought to ask her name. In Claude Texas on Monday November 3, 2025, at 12:41 PM.

My favorite cefco is usually pretty good , however some of the staff are rude and don’t listen or pay attention to me as a customer and several times I don’t even get to use my rewards because the clerks don’t want to be at work it seems and ignore my requests or just don’t seem to be paying attention and rush me and ultimately I lose out on my rewards and then they get even more rude when I ask them to correct their mistake … not all of the clerks , some are very helpful and attentive, and the same ones are very rude and just unpleasant

I picked the location for my cigarettes on W street, Pensacola, Florida. I did do my business weekly at your Michigan Ave., location. I have been doing my cigarettes & gas purchases, since the location opened. I cannot give my business to the location I prefer. Last time I fueled up, it wasn’t a pleasant experience. 5 of the fueling stations didn’t have the cover on the machine were a credit card is used. You are making it real easy for criminals to access your customers information. I’m taking my business elsewhere.

This has happened before but why when I redeem points for fuel it never even lets me have it when I check out in store then lose those points every time . It says it gave them off my purchase but it’s not true . Store clerk said contact customer service . I did over two weeks ago not even a reply to my email

I used to be able to use this app and I liked it but now I can’t get in. Every time I open it, it says put my number in and they will text but the text never comes. I used to get texts but now none. So today I deleted it and downloaded it again and now it says try again when I open it.

I have had my phone number since 2007. I have the occasional spam call like everyone else. However, I provided my cell number to create an account after downloading this app Thursday night. And my phone had been blowing up since. The next day (Friday) I received 11 spam calls, Saturday 2 spam calls, and so far today (Monday) 9 spam calls as off 2:20pm central time. DO NOT PROVIDE YOUR NUMBER

Does this app do anything but link to the website? Registered for an account and all I get from the app is a single screen with instructions to enter my phone number to receive a text which will allow me to log in to my account. This link just opens the website in my browser. What a useless app.

My experience at CEFCO is always good but, I wish the pumps were “ tap to pay “ and the app set up like WaWa’s app to where you can select the pump your at while using the app and pay either at the pump w tap to pay or right from the app itself.

I have an inactive phone number on my account and would like to update it to my new number but that’s not sub option so I feel like my points are being stolen career I can’t login without my phone number