Royal Farms Rewards Customer Service

I would like to thank your manager n staff I went in to store on fire road in EHT New Jersey very impressive. I was looking at the chicken n it look good I was like fix they have any coming up. The i manager named Brian told me he said if you wanna wait I can make you. We'll have some coming up in 25 minutes. I said sure wait for. The Cook that was in the back with staff. He was putting the chicken down till and I walked through the store. The bathrooms was clean. The store was nice and tidy everything. I was just amazed at this Royal farm. It is truly and they were very, very personal very professional and very nice. I will recommend this Royal farm to all my friends and family. Thank you again for Brian and Drew Drew was his staff that chicken thank you again and you should have more of them and some of your stores going south this was very nice in my own hometown the wonderful staff you have Joyce Dillard

I still go to this Royal Farms location regularly because the experience is always consistently great. The store is clean, organized, and well stocked every time I visit. The staff are absolutely amazing! Roy and the other team members are truly one of a kind and always make customers feel welcomed and appreciated. Their professionalism, friendliness, and positive attitudes really stand out. The food is always fresh, hot, and consistently excellent. By far the best chicken in town! The fries are also great, and service is usually fast even during busy hours. The gas station area is clean and easy to access, and the rewards app makes it convenient to save money over time. Overall, this location provides outstanding customer service and a great atmosphere. I definitely recommend stopping by if you are in the Midlothian area.

Easily the best reward program around between all the free meals and free surprise items every couple weeks and then turning my points from all purchases into more free stuff I mean, who doesn’t love free I know it’s my favorite price plus I’ve been hitting a few new store openings and that’s a whole Nother wonderful Free event they have for reward members where you literally get to eat any food and drink free free, free oh yeah, I just was out there 300 store opening where I got tons of free stuff from food and drinks Maryland lottery tickets even won two tickets to a crabcake festival this weekend from the radio station so Royal Farms is easily my number one pick plus they’re open 24 hours and I’m a Lyft driver who eats here lots!!!’ if you haven’t gotten the app then you just don’t like stuff for free seriously it’s so easy

Been using the ROFO app for years now. I completely forgot about my rewards points building all those years. Realized after updating a few months ago that I had enough points to buy my own ROFO. (Just kidding). But I did have thousands upon thousands of points that I forgot about. Anyway. I love that I can use my card at the pump and in store. And also scan my phone if I forget to bring my card. And ROFO gas prices are usual a few cents cheaper then other gas stations in the area. And you get a few cents off per gallon for using rewards. How can you not love it. Reduced gas. Points building. Which equals free food and drinks. Keep up the great work ROFO.

So I never want to review an app, right when it’s released because there are always bugs that need to be worked out. This app is pretty solid, and has considerably increase in its reliability. I do think when you are ordering from the app, it seems like they could do a better job for having the menu in app be more uniform to the menu screen at the store. Perhaps there are reasons why this can’t be done and for this reason I choose to only order at the in store screen. I would recommend picking this up. I have benefited a good amount from their loyalty rewards program through the app.

This app is actually not bad, but it has room for improvement. It does what it was built to do and the digital card is such a convenient feature, it definitely makes it easier to just open the app and scan the digital card. My only issues are with the user interface and the add rewards card to wallet feature. I just wish the app had a more modern look and the add to wallet feature doesn’t work. Every time I try to add the card to my Apple wallet I get a response that says “Error: Unable to create pass for Wallet. Please try again later.” If these issues were to be fixed the app would definitely be worthy of 5 stars ⭐️⭐️⭐️⭐️⭐️

This app is quite convenient. It allows me to scan a digital card and offers rewards frequently. There are two annoyances, but they could probably be fixed in an update fairly easily. The first is that I see a notification badge with the icon on my phone, indicating there is some message to read…or multiple messages to read, but when I go into the app, I cannot locate any new messages or info. The second is that there is an option to “add card to wallet”, but it never successfully loads to my wallet! Since these issues don’t prevent me from using the app or receiving/redeeming rewards, I give the app 4 stars.

Tyler was the most helpful person I met at RF. I walked in and my app disappeared on my phone. I went over to the counter to ask the cashiers if they could help me. What was I thinking to ask them who looked like they didn’t even want to be bothered. So I walked away and I saw a man filling the sandwiches and I asked him if he could help and he stopped what he was doing to help me, he walked me through the steps to get it reloaded and as a senior citizen I am computer illiterate, so I think Tyler your worker deserves recognition. Your other workers could take lessons from him. Thank you for listening. Patricia Purcell

I recently stopped by the Royal Farms gas station, and I must say, it left a positive impression. Here are some highlights: Convenience: The location is convenient, especially if you’re on the go. It’s easy to access from the main road, and the layout is well-organized. Fuel Quality: The fuel quality seemed excellent. My car ran smoothly after filling up, and I appreciated the competitive prices. Cleanliness: The station was clean and tidy. The pumps were well-maintained, and the surrounding area was free of litter. Friendly Staff: The staff members were friendly and efficient. They greeted me with a smile and promptly assisted with my transaction. I also like the convenience of self checkout. Food Options: Royal Farms is known for its delicious chicken. If you’re hungry, consider grabbing a quick bite from their deli or checking out their selection of snacks. Ample Parking: There was plenty of parking space, which is essential when you’re stopping for gas or a quick snack.

I am hung up in their system where my online account shows my rewards points etc, but that doesn’t translate to my store card. Have tried several months to speak to a real person to get it fixed, I’ve called, visited on line, emailed customer service and get no response. If I delete the entire account and try and get a new account, I lose the rewards point and risk upon reentering same but new card information being told my personal info and email etc has already been used.

I really like getting 20 cents off per gallon when using my RoFo card while earning 1 point per gallon. Some of the specials or freebies are great for me personally, while others would appeal to different people. I completed a survey recently which earned me a free ultimate car wash. The gas always seems fresh, as I have never had any issues with it. Because of the 10 cent discount per gallon I use Royal Farms almost exclusively. Incidentally, the clerks in the store are patient and helpful—and of course, everyone knows they have the best chicken!

Love building up points to get free food and drinks. I use my card all the time for gas and in store purchases. Never have any trouble redeeming rewards. Just wish we could get points for purchasing tobacco products. However that is not the fault of Royal Farms to my knowledge. I think that’s a state of New Jersey law, just like we can’t use coupons or stores can’t run “deals” or sales on cigarettes in this state. I never have any problems with the app. I Highly recommend RoFo rewards.

I needed air and actually found a pump that works, it is brand new, at my local Royal Farms. Others will have to pay $2.50 but as a ROFO member I got it for free. I’m glad it is not free for everyone because some people would not take care of this needed resource. Unfortunately in this current climate, some people do not respect things unless they are earned. So Thank you for providing and protecting a resource we grateful customers will take care of.

I shop at several Royal farms one on bottom of national Pike in Gainesville, one on Edward Rayner Boulevard in Pasadena, Maryland and one on Libertyroad I have to say the one on Baltimore national Pike by far has the nicest associates and then second would be the one in Pasadena ! There is a gentleman at the one in Catonsville by the name of Dylan who is always extremely friendly and helpful and makes my morning❤️ store is always clean and everyone is pretty pleasant❤️

So from the time I started using my ROFO card for purchases and gas etc… I would enter my phone number each time I made a purchase cash or charge I’ve accumulated over 5,000 points! Who knew until the rewards were in effect I was able to get my fav fried chicken for free!!!! And so much more . So don’t forget to add your alt ID (phone number) to gain points when purchasing.😉

Sometimes, you can get rewards for just HAVING the app! Generally you should get the app. I got a free any size coffee for downloading and making a beginner account! Some of these terrible reviews from other people that want to make their own rewards app and are trying to get you not to download it. But don’t stress! Because those are their own opinions. Overall, imo the app is great/AMAZING

Good but could be better. There is no functionality for online orders which the other major convenient store in Southern New Jersey has. I also don’t like when I purchase coffee the punchcard is not working. I bought coffee twice and the purchases are not showing (one time I scanned the coffee cup barcode to the scanner and the second time I selected the coffee from the touchscreen kiosk). I have to keep looking on my receipt for the number of coffees I purchased.

I frequent the store almost daily. There’s a new manager there who’s name I think is Trevis or something like that. She is extremely rude. Seems to have an attitude all the time and I’ve also overheard her making sly comments about other races. Like, “those people or you know you have to watch them”. It’s very off putting especially since I’m also a Caucasian gentleman.

When you have issues & someone steps up and resolve them correctly, shows they care about customer service, but most of all they care about their customers. I had a problem reported it and it was resolved immediately I will continue to support them because the way they treated me which is very unusual in this age. Mr. Terence Efrem Gray Sr., ⭐️⭐️⭐️⭐️⭐️👍🏾 thanks!

It’s really easy to use, and I love racking up points for free stuff, for shopping somewhere I’m already shopping. I live next door to a rofo so I’m using this app a lot, and I love that it feels like almost every other day I’m offered some random free treat. I also feel like compared to other rewards apps, the stuff I can get with points is way cheaper than the competitors.

I enjoy getting and using the rewards I earn with purchases and especially like the special random rewards they offer (although I wish they make them last a few days rather than just that one day because I often can’t make the trip on that particular day)

I was recently informed that although you had a lottery machine in the store you didn’t cash the winning tickets. I was not happy because I needed gas and had a $20 winning ticket. Only wanted to cash in and exchange for the gas. The guy did nothing, just said he didn’t have it. The manager told me she would speak with him and apologized to me.

The customer service is wonderful but the only problem I have is that the chicken be cold tans when I request for some fresh chicken I always have a problem with the cook I’ve been cooking for a very long time and even if I don’t agree with the customer sometimes they’re always right

If you shop Royal Farms, you have to get the app so you can get all the free giveaways and manage your points to get free food from the kitchen. Definitely worth the 2 minutes to sign up. And don’t forget about the age verified tobacco deals that they have available. It’s the best value for your money if you use tobacco.

The “OLD” system of scanning the bar codes from the phone is easier than putting in your phone number because sometimes I don’t t get/see if I’m getting my points. BUT IT FEELS GREAT WHEN I RECEIVE FREE ITEMS (I usually get 10 pcs of chicken) from the points I’ve got. Thanks Royal Farms for the delicious chicken. Always fresh, tasty & juicy 🍗😃😄

…but who needs more?! RoFo has their annual ChickenPalooza and we line up for it, plus t-shirts. I scan all my purchases, gas, etc. save up points and splurge. You can get a free coffee or water almost every other visit. It’s a nice touch. I’ll drive past other gas stations looking for a RoFo, just to go inside.

Excellent Large Coffee, which I received just for joining Royal Farms Rewards App…very easy to sign up (used cell phone) took less than 2 minutes to sign up and I will be using it for all my gas &/or food purchases at my local Royal Farms & all other Royal Farms. AND I actually use their Car Wash (Excellent Wash), to SAVE $ too!!!

Easy to use, easy to earn and spend rewards; when it’s working. Still new app will crash and no earning or using points at any location. Has cost me out of probably a free meal at some point. Good variety of deals. Miss having the memory match game.

After the app update, I cannot get into my accounts I see my phone number but when I enter my email address, I get an error “Email already registered.” I don’t see any of my profile information except my phone number.

I’m impressed with the young man Quinton and the other one that I don’t remember his name. He’s usually there in the morning always keeping the coffee bar as clean as he can. Both of them have stellar customer service. I’m impressed with them both! Royal Farms, thank you for hiring two superb employees!

Have used this since it first came out. It works well in store and you can’t beat the gas discount. I also think the Customer Service is tops. They have resolved any issues I may have had and did so in a timely manner. Deals are great! Highly recommend this App!

The app is cute and have a lot of great features. Security is strong on the app as well, the fact I went through so much to add RofoPay. The $.25 and now $.10 off gas was worth all the hassle when I signed up for RofoPay. I drive an Infiniti QX 80. RoFo gives me 325 miles and my gas last for almost a week. Thanks Rofo! 😄⛽️💕✨

App runs smoothly and is easy to use. Only thing is when you go to redeem a reward, make sure you redeem the reward on your phone then scan the barcode then scan your merchandise. It has taken me a few times to learn. Great rewards!

I’m not much for installing lots of rewards apps that hog up space on my phone; so when I do, I want them to at least function. This cannot even fulfill that. I downloaded this for the gas rewards, as I live in a remote area and this was the closest and most convenient gas station in my area to reach. Created an account. Went to login. Password’s wrong for some reason; so, naturally, I use the “forgot password” tool. It tells me to check my email. I tried probably five times and received nothing. Screw it. Make a new account. Wants a physical card number (I don’t have one; isn’t that the point of the app???). I uncheck the box so this question disappears. All seems well until I hit submit, and the app tells me an error has occurred. I can’t even create an account, let alone use it! Tried using my phone number at the pump today. Said it was invalid when it most certainly was the correct phone number. Worst thing is it doesn’t even let you try again or try an alternative method. At this rate, you’d think they didn’t want you to join their loyalty program at all (Congratulations! You’re succeeding!). What an utter waste of resources and time. I’ll be ecstatic when the Carroll Fuels opens next-door.

I downloaded this app b/c I go to Royal Farms daily if not twice daily and the cashier kept telling me how I could be getting every seventh cup of iced tea free. So I finally downloaded it, added the card the cashier gave me and went on about my day. I forgot my phone in the car and the cashier told me to enter my phone number and it will bring it up. I did and it said invalid. I left and double checked my phone number was right when I had my phone and it was so I don’t understand y it won’t recognize me with the “alternate option” of providing ur phone number. I also have been trying to add it to my apple wallet where I keep all my cards and it won’t allow me to, it keeps giving me an error every single time. So what I have learned is that this app is the same as if I carried the actual card in the store with me and scanned it in that way, which is pointless b/c the reason I downloaded this was to have the digital app and receive my punches with my phone number. If not fixed within a week or so I will be deleting to make room for an actual digital reward card app that honestly just does what it says it will. Really disappointed in this app

I’ve never had any issues with this app until these past couple months. Everything on the app works except for 2 specific pages, I’ve tried everything to get them to work I’ve deleted the app and redownloaded, I’ve signed out and signed back in, I’ve downloaded the app and signed in on another device, again on someone else’s phone, I’ve refreshed, etc, and still can’t get these pages in the app to work. One of them is the age verified offers, I’ve had 2 saved tobacco offers, one stayed, while the other needed to be re-saved (which happens every so often and never had an issue until now) but it won’t even show me any offers at all to save them. Please help? I go to royal farms specifically because of the coupons on tobacco through the rewards app, but now can’t even use them. Apple wouldn’t let me report a bug so I figured I’d mention this in a review. It shows up on other peoples accounts that I’ve checked but not mine specifically.

It is impossible to order chicken on the app. This is the ONLY thing I want to do, because my local store can’t handle my large orders if I just walk in without warning. They suggest I use the app - and I’ll probably end up at KFC instead. I can find what I want to order on the app easily, and nothing at all works from there. I tap “add to bag”, and instead get an error message saying I have to complete the other 6 options first. THERE ARE NO OTHER OPTIONS on the screen or anywhere else I can find, and all I want is the chicken that’s on the screen above the button “add to bag”. I’ve tried this now on 4 different occasions on two devices over the last month, it’s always the same. I tried to log the complaint with them via the app, but the app’s option for “app feedback” makes me choose among 12 different “subject”s, all of which are absolutely not about the app … “Complaint about store” “Jobs”, etc. … but no version “App feedback” and you can’t send the feedback without choosing one of the totally irrelevant options. THAT’S how poorly designed this app is! I’m deleting it now.

I have downloaded my share of crappy apps from Apple’ App Store; but I have to say this one bites the Big One. This is definitely an app that will get deleted immediately after writing this review. I would have expected the poor design & lack-luster experience on the Royal Farms app 10 years ago... but it is now 2021 and every app should be 100% at this time. It’s not even worth the bandwidth in my opinion. It really should just be marketed as a Digital Loyalty Card only, it’s useless otherwise. You cannot even use the digital card at their gasoline pumps, therefore you still have to carry the physical card too which totally defeats the purpose of having a digital loyalty card. Also, I tried to add the worthless RoFo card to the Apple Wallet on my iPhone and of course that wouldn’t work either; just error messages when trying to add it. I have added three other digital cards to the iPhone Wallet without an issue (although the Apple Wallet is severely lacking overall with digital experience in mind, should be much better at this point as it has been years).

I’m used to getting really great fried chicken at ROFO but not today. I believed I had ordered the 8 pc special in my app but when I arrived it wasn’t ready. I asked they go ahead and put a basket together and I’d check my phone as to the issue. The order had never completed so I went ahead and completed order and sent. When I walked back in, they handed me a basket and I was on my way. I was home within 15 minutes. I immediately was sharing pieces with my grandson and we realized it wasn’t even hot, not to mention very dried out. Sadly, I am already home and not interested in driving back out for more food. As titled, very disappointing.

I have been a loyal customer for many years and I have a problem for years with my ROFO card to the point with nobody helping me to figure out why when I use it is still says invalid loyalty, so I opens a new account and the same thing is happening to this day ! I spend about 150 to 300 a week in gas as I have a company vehicle and no one will fix this , so I have moved on to another vendor ( your loss ) I did get a response but they just told me I need to contact a different number which I did and got no where . This is inexcusable, so to this day I still cannot rack up any points , very disappointed with this company. Sad . Brad

What in the world happened to this app? The entire app update is glitchy, slow, and therefore not functional in today’s world. Ridiculously frustrating attempting to use it in any capacity including switching over to the web version that they give as an option. Went from being able to use in my sleep to having to actually stop everything and focus solely on input and wait out the lag before frustration kicks in and I give up. Whoever they paid to redo this app, did them dirty. And, ROFO should go back to the simplicity of the older app. It makes Wawa glitches look amazing.

Had a free birthday meal. Asked if I could get two breasts and she nodded yes. When the meal was ready, there was only one breast and a wing. When I went back there was another person at the counter now who said the meal was correct. When I told him she had acknowledged that I could get two breasts. She said “no I did not”. In addition, there wasn’t a a biscuit ! Also, there were no napkins in the store and we were told they ran out??? She was a person of color with long weave braids Without a name tag. She was absolutely miserable and it was apparent that this was the last place on earth she wanted to be.

Nobody wants to carry around yet ANOTHER physical card, and it doesn’t support paying at the pump with the app, so what is the purpose of the app? Also, tried every possible way to import the card into Apple Wallet and it doesn’t work. Try it from the app and it says “error”. Try to import it manually via Apple Wallet and it says the card type is not supported. Even went as far as marking my card “lost” and replacing it with a brand new card. Try to import it to Apple Wallet? Nope. “Error”.

While I like being able to just use my alt ID instead of having the QR scanned, the app itself isn’t much. I’ve gone twice since the update, my purchases show however I have t gotten points. On the prior version there was a section to add a gift card with option to reload. The new version doesn’t have this. I like keeping a gift card on the app for retail payment like on your competitors apps. I’m very disappointed with this update.

I really enjoy using my Royal Farms Ruffo rewards program. The reason I gave it a three star is because if you lose your card, they have made it absolutely impossible to get a new card and activate it in your app. It’s really a pain it’s not very user-friendly. I still don’t have my new card activated, it is not always convenient to try to call customer service especially when they’re closed on the weekend

I don’t understand all the good comments about the game. I have such a long delay that I never get past 3 matches. I also don’t like that there isn’t a way to get discount if you forgot your card. Most reward programs go by telephone number. I understand that probably isn’t possible because the purchase is debited from your account but the cashier could verify your identity with license. I also would prefer to have 2 cards on the same account because we the account being debited is a joint bank account.

Why is it a policy that I have to contact support if my phone number isn’t current why is there not an option to reset your password or sign up with your email instead of your phone number?.. this is the worst app ever is ridiculous. What you have to go through to access your account if you get a new phone and forgot that your old phone number is on the account now I lost my points.

This has to be one of the worst applications for a gas station. 7-11 is better. What should I expect from a company that only offers points towards their food and not gas. Their Rofo rewards program doesn’t work. I have been signed up for a year and no matter what location I go to, it says I do not have an account. Yet, I have spent over 2 hours talking to Zipline (who manages this program) and they state I have an account. Therefore it’s the app. Go to Wawa or QuikTrip. Sheetz. They are all superior and have my vote.

My first time coming to this facility on Rohrerstown Road. My boyfriend lives it, and they do have great Mac and cheese. Saw they had broccoli cheese soup for limited time. So I ordered one. The customer before me needed a fork, all out, I asked about spoons, all out. If someone orders these items and they don’t have the proper utensils, us customers should be notified. I am attempting to eat soup with a knife. The soup is actually very good. However, trying to eat it with a knife is not so pleasant.

As an employee for Royal Farms I strongly recommend the app to all customers who visit the stores. Personally I have the app installed and use it regularly. It is convenient for me and my children to use. I know at first the app can be a little overwhelming and even confusing however once a user logs in and plays around and becomes familiar with the app it is easier to navigate.