Royal Farms Rewards Customer Service

Royal Farms Rewards Positive Reviews

Ms JoyceI would like to thank your manager n staff I went in to store on fire road in EHT New Jersey very impressive. I was looking at the chicken n it look good I was like fix they have any coming up. The i manager named Brian told me he said if you wanna wait I can make you. We'll have some coming up in 25 minutes. I said sure wait for. The Cook that was in the back with staff. He was putting the chicken down till and I walked through the store. The bathrooms was clean. The store was nice and tidy everything. I was just amazed at this Royal farm. It is truly and they were very, very personal very professional and very nice. I will recommend this Royal farm to all my friends and family. Thank you again for Brian and Drew Drew was his staff that chicken thank you again and you should have more of them and some of your stores going south this was very nice in my own hometown the wonderful staff you have Joyce Dillard.Joycie41Version: 3.3

Please release an updateI’ve never had any issues with this app until these past couple months. Everything on the app works except for 2 specific pages, I’ve tried everything to get them to work I’ve deleted the app and redownloaded, I’ve signed out and signed back in, I’ve downloaded the app and signed in on another device, again on someone else’s phone, I’ve refreshed, etc, and still can’t get these pages in the app to work. One of them is the age verified offers, I’ve had 2 saved tobacco offers, one stayed, while the other needed to be re-saved (which happens every so often and never had an issue until now) but it won’t even show me any offers at all to save them. Please help? I go to royal farms specifically because of the coupons on tobacco through the rewards app, but now can’t even use them. Apple wouldn’t let me report a bug so I figured I’d mention this in a review. It shows up on other peoples accounts that I’ve checked but not mine specifically..ButstephanieeVersion: 3.3

BEST reward program aroundEasily the best reward program around between all the free meals and free surprise items every couple weeks and then turning my points from all purchases into more free stuff I mean, who doesn’t love free I know it’s my favorite price plus I’ve been hitting a few new store openings and that’s a whole Nother wonderful Free event they have for reward members where you literally get to eat any food and drink free free, free oh yeah, I just was out there 300 store opening where I got tons of free stuff from food and drinks Maryland lottery tickets even won two tickets to a crabcake festival this weekend from the radio station so Royal Farms is easily my number one pick plus they’re open 24 hours and I’m a Lyft driver who eats here lots!!!’ if you haven’t gotten the app then you just don’t like stuff for free seriously it’s so easy.Hollyray428Version: 3.3

Love it.Been using the ROFO app for years now. I completely forgot about my rewards points building all those years. Realized after updating a few months ago that I had enough points to buy my own ROFO. (Just kidding). But I did have thousands upon thousands of points that I forgot about. Anyway. I love that I can use my card at the pump and in store. And also scan my phone if I forget to bring my card. And ROFO gas prices are usual a few cents cheaper then other gas stations in the area. And you get a few cents off per gallon for using rewards. How can you not love it. Reduced gas. Points building. Which equals free food and drinks. Keep up the great work ROFO..Skicnnenjajjx1244Version: 3.1

Tyler (worker)Tyler was the most helpful person I met at RF. I walked in and my app disappeared on my phone. I went over to the counter to ask the cashiers if they could help me. What was I thinking to ask them who looked like they didn’t even want to be bothered. So I walked away and I saw a man filling the sandwiches and I asked him if he could help and he stopped what he was doing to help me, he walked me through the steps to get it reloaded and as a senior citizen I am computer illiterate, so I think Tyler your worker deserves recognition. Your other workers could take lessons from him. Thank you for listening. Patricia Purcell.PatriciaP58Version: 3.3

Greta app but has minor flawsThis app is actually not bad, but it has room for improvement. It does what it was built to do and the digital card is such a convenient feature, it definitely makes it easier to just open the app and scan the digital card. My only issues are with the user interface and the add rewards card to wallet feature. I just wish the app had a more modern look and the add to wallet feature doesn’t work. Every time I try to add the card to my Apple wallet I get a response that says “Error: Unable to create pass for Wallet. Please try again later.” If these issues were to be fixed the app would definitely be worthy of 5 stars ⭐️⭐️⭐️⭐️⭐️.Optah1111Version: 2.1.6

Pretty great!This app is quite convenient. It allows me to scan a digital card and offers rewards frequently. There are two annoyances, but they could probably be fixed in an update fairly easily. The first is that I see a notification badge with the icon on my phone, indicating there is some message to read…or multiple messages to read, but when I go into the app, I cannot locate any new messages or info. The second is that there is an option to “add card to wallet”, but it never successfully loads to my wallet! Since these issues don’t prevent me from using the app or receiving/redeeming rewards, I give the app 4 stars..Sheps&AngellsVersion: 3.1

App is becoming betterSo I never want to review an app, right when it’s released because there are always bugs that need to be worked out. This app is pretty solid, and has considerably increase in its reliability. I do think when you are ordering from the app, it seems like they could do a better job for having the menu in app be more uniform to the menu screen at the store. Perhaps there are reasons why this can’t be done and for this reason I choose to only order at the in store screen. I would recommend picking this up. I have benefited a good amount from their loyalty rewards program through the app..DE3rulesVersion: 3.3

Great addition to Kinston, NCI recently stopped by the Royal Farms gas station, and I must say, it left a positive impression. Here are some highlights: Convenience: The location is convenient, especially if you’re on the go. It’s easy to access from the main road, and the layout is well-organized. Fuel Quality: The fuel quality seemed excellent. My car ran smoothly after filling up, and I appreciated the competitive prices. Cleanliness: The station was clean and tidy. The pumps were well-maintained, and the surrounding area was free of litter. Friendly Staff: The staff members were friendly and efficient. They greeted me with a smile and promptly assisted with my transaction. I also like the convenience of self checkout. Food Options: Royal Farms is known for its delicious chicken. If you’re hungry, consider grabbing a quick bite from their deli or checking out their selection of snacks. Ample Parking: There was plenty of parking space, which is essential when you’re stopping for gas or a quick snack..Fractal indecisionsVersion: 3.3

Love RoFo rewardsLove building up points to get free food and drinks. I use my card all the time for gas and in store purchases. Never have any trouble redeeming rewards. Just wish we could get points for purchasing tobacco products. However that is not the fault of Royal Farms to my knowledge. I think that’s a state of New Jersey law, just like we can’t use coupons or stores can’t run “deals” or sales on cigarettes in this state. I never have any problems with the app. I Highly recommend RoFo rewards..Lori4498Version: 3.1

Disappointing ChickenI’m used to getting really great fried chicken at ROFO but not today. I believed I had ordered the 8 pc special in my app but when I arrived it wasn’t ready. I asked they go ahead and put a basket together and I’d check my phone as to the issue. The order had never completed so I went ahead and completed order and sent. When I walked back in, they handed me a basket and I was on my way. I was home within 15 minutes. I immediately was sharing pieces with my grandson and we realized it wasn’t even hot, not to mention very dried out. Sadly, I am already home and not interested in driving back out for more food. As titled, very disappointing..Autskii<3Version: 3.3

Awesome rewards are on!!So from the time I started using my ROFO card for purchases and gas etc… I would enter my phone number each time I made a purchase cash or charge I’ve accumulated over 5,000 points! Who knew until the rewards were in effect I was able to get my fav fried chicken for free!!!! And so much more . So don’t forget to add your alt ID (phone number) to gain points when purchasing.😉.Merni'z BoutiqueVersion: 3.1

AmazingSometimes, you can get rewards for just HAVING the app! Generally you should get the app. I got a free any size coffee for downloading and making a beginner account! Some of these terrible reviews from other people that want to make their own rewards app and are trying to get you not to download it. But don’t stress! Because those are their own opinions. Overall, imo the app is great/AMAZING.JJdaBoy2809Version: 3.3

Good but can use improvement.Good but could be better. There is no functionality for online orders which the other major convenient store in Southern New Jersey has. I also don’t like when I purchase coffee the punchcard is not working. I bought coffee twice and the purchases are not showing (one time I scanned the coffee cup barcode to the scanner and the second time I selected the coffee from the touchscreen kiosk). I have to keep looking on my receipt for the number of coffees I purchased..Diablos49Version: 2.1.5

Service is always amazingWhen you have issues & someone steps up and resolve them correctly, shows they care about customer service, but most of all they care about their customers. I had a problem reported it and it was resolved immediately I will continue to support them because the way they treated me which is very unusual in this age. Mr. Terence Efrem Gray Sr., ⭐️⭐️⭐️⭐️⭐️👍🏾 thanks!.@TEGVersion: 3.2

Nice and EasyIt’s really easy to use, and I love racking up points for free stuff, for shopping somewhere I’m already shopping. I live next door to a rofo so I’m using this app a lot, and I love that it feels like almost every other day I’m offered some random free treat. I also feel like compared to other rewards apps, the stuff I can get with points is way cheaper than the competitors..StanimaliaVersion: 3.2

Love the rewards!I enjoy getting and using the rewards I earn with purchases and especially like the special random rewards they offer (although I wish they make them last a few days rather than just that one day because I often can’t make the trip on that particular day).SamsonkgVersion: 3.1

Best App EverIf you shop Royal Farms, you have to get the app so you can get all the free giveaways and manage your points to get free food from the kitchen. Definitely worth the 2 minutes to sign up. And don’t forget about the age verified tobacco deals that they have available. It’s the best value for your money if you use tobacco..Sir BallsVersion: 3.2

Great until…I really enjoy using my Royal Farms Ruffo rewards program. The reason I gave it a three star is because if you lose your card, they have made it absolutely impossible to get a new card and activate it in your app. It’s really a pain it’s not very user-friendly. I still don’t have my new card activated, it is not always convenient to try to call customer service especially when they’re closed on the weekend.LlhollyVersion: 3.3

Use of AppAs an employee for Royal Farms I strongly recommend the app to all customers who visit the stores. Personally I have the app installed and use it regularly. It is convenient for me and my children to use. I know at first the app can be a little overwhelming and even confusing however once a user logs in and plays around and becomes familiar with the app it is easier to navigate..TKH1979Version: 3.2

More than Chicken…but who needs more?! RoFo has their annual ChickenPalooza and we line up for it, plus t-shirts. I scan all my purchases, gas, etc. save up points and splurge. You can get a free coffee or water almost every other visit. It’s a nice touch. I’ll drive past other gas stations looking for a RoFo, just to go inside..SlopeStylzVersion: 3.1

Impressed! 😊I’m impressed with the young man Quinton and the other one that I don’t remember his name. He’s usually there in the morning always keeping the coffee bar as clean as he can. Both of them have stellar customer service. I’m impressed with them both! Royal Farms, thank you for hiring two superb employees!.Takia MichelleVersion: 3.3

Great App!Have used this since it first came out. It works well in store and you can’t beat the gas discount. I also think the Customer Service is tops. They have resolved any issues I may have had and did so in a timely manner. Deals are great! Highly recommend this App!.Bobby S - MDVersion: 3.1

RofoThe app is cute and have a lot of great features. Security is strong on the app as well, the fact I went through so much to add RofoPay. The $.25 and now $.10 off gas was worth all the hassle when I signed up for RofoPay. I drive an Infiniti QX 80. RoFo gives me 325 miles and my gas last for almost a week. Thanks Rofo! 😄⛽️💕✨.StarrMarleyVersion: 3.1

Great appApp runs smoothly and is easy to use. Only thing is when you go to redeem a reward, make sure you redeem the reward on your phone then scan the barcode then scan your merchandise. It has taken me a few times to learn. Great rewards!.Seanno of MDVersion: 3.1

Great AppThis app is great. It clearly shows you your rewards and what products are available based on the number of points you have. The higher points rewards are greyed out but you can see what ‘cost’ so you can choose to keep saving points..Sugarbuzz4Version: 3.1

It doesn’t work on older iPhones!!They upgraded the app and unless you want to buy a new iphone, you are out of luck. Most apps allow you to download the older version of an app but this doesn’t work with this app. So long Royal Farms! I’m spending my money elsewhere..Hairy pawsVersion: 3.3

Free StuffThe app is great and Rofo actually gives you free stuff unlike other places. Definitely use your rewards card at the pump too. They give a great discount on gas. You earn 2 points for every in store purchase and 1 point for every dolllar of gas. And who doesn’t love their chicken!.Satkinson37Version: 3.1

New customerMy son tried to get me to use this app in Royal Farms long time ago. I just recently moved to Delaware and I use the app all the time now great gas prices fabulous chicken unfortunate thing is every time I stop there with my grandchildren we get more than guess but I felt a nutritious meal.Chef RitterVersion: 3.1

Favorite AppThis is one of the few reward apps that you can use more than one reward at a time. You also get things added at times that you don’t have to buy something to claim. Plus they have my favorite coffee and love the iced tea..Dolphinmom33Version: 3.2

Rofo rewardsWe love love love the rewards. We have used the rewards for drinks and food. We love the little surprises of an offer of a drink or candy. If we are in area we always stop by to get what is offered. Love the 10 cents off a gallon these days everything helps..Sike501Version: 3.1

Nice, but could use one thingThis app is nice. If the team could add a way for us to view a ledger of our points, that would make it 5 Star. I don’t want to keep my receipts... too much paper clutter. I’d like to look in my app to make sure everything is posting properly. Every other rewards program I’m in offers that feature. Please add😊.Rangerette1216Version: 2.1

When it’s working, it’s greatEasy to use, easy to earn and spend rewards; when it’s working. Still new app will crash and no earning or using points at any location. Has cost me out of probably a free meal at some point. Good variety of deals. Miss having the memory match game..HippityhoppeVersion: 3.1

Needs to add one more featureROFO rewards are the best hands down and you will not find better gas prices anywhere. Even better then UpSide. I only wish you could use your phone to pay at the pump by scanning the barcode on the app. I would then give this app a 5 star rating..MVPP67Version: 3.1

I love rofo rewardsI frequent Royal Farms 4 days a week because it's close to my job. It's great to get rofo rewards especially on days when I forgot my lunch or just want something special to add to my lunch. They also give you birthday treats. I think it is awesome personally..Terrya712Version: 3.1

Easy To UseWe love the new ROFO app! It is easy to navigate and use. Keeping track of your Royalty Points is a breeze. Even better is when you get notification that a freebie item has been added to your account!.BR21087Version: 3.1

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Royal Farms Rewards Negative Reviews

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