Disney Cast Life Customer Service

Disney Cast Life Positive Reviews

Doesn’t work on iPhone 13 Pro Max (as of 9/26)When it worked, this app was excellent! I much appreciated the alternative to the web version of the Hub. Unfortunately after upgrading to a new iPhone 13 Pro Max (and transferring apps), the app just hangs on the initial blue/purple loading screen (with the logo and loading “sparkle” circle). I tried uninstalling and reinstalling to see if that might fix it with no success. Would love to see an update released that gets things working again on the new devices!.Nathanhatton1Version: 1.0

No longer brokenThank you for fixing the broken link in this app. I had previously left negative rating that I now, want to change. I brought to your attention that the log in link was not working properly and, I’m blown away how fast and, responsive your team was at addressing and fixed the issue. This is a fantastic app, the app I rely on for a lot of important information. Thank you from the bottom of my heart at restoring my faith in humanity. You all are the best..Nja62Version: 2.5.1

Notifications bugThis app is great however, all of a sudden the notifications will say there’s a notification when there’s nothing and it won’t go away. I did the reset, delete and re download and finally asked anyone else if they are having this issue and they all said yes. I hope it gets fixed soon so I can turn my notifications back on. Turning them off was the only way to get rid of them..Jme327Version: 2.6.0

Needs a bit of pixie dust....App it's great the only feature missing it's the option to pickup shifts on your days off.. it already has the option to trade shifts for current shift schedule but not for days off. Just imagine that facebook doesn't excist and cadt members can only trade in person or via e-mail.. picking-up available shifts directly from scheduling will be a great feature..Galleria photo studioVersion: 2.4.2

About time! Still got some bugs to work outFINALLY!! It’s about time the HUB gets an actual app! It does have quite a long buffer/loading time and it’s quicker to pull up my schedule on safari than wait for it to be done loading just to log in. There is weird glitching between clicking on something and opening it like a browser. When this happens there is more glitching between typing things in and getting stuck zoomed in and zoomed out.Lrl292jmVersion: 1.0

Rogue notificationBefore the last update a month ago it worked great loved it. But since then it keeps saying I have a notification so I go into the app to see what it is and nothing. So I’ve uninstalled and reinstalled it several times and it still has the notification on it. I hate unread notifications so seeing it there and I can’t do anything about it is frustrating..Megan8901Version: 2.6.0

New phone WARNINGIn order to sign into your new phone, you must first sign out of your old phone and erase and refresh it so it doesn’t have any of your old data on or attached to it. After you’ve reset your old phone, wait a few minutes and then you will be able to sign into your new phone. Hope this helps.Vino MikeVersion: 1.0

Great ideaI love the app, it’s brilliant. But I keep getting bugged (haha) at the fact that I always open it, it stays in the navy screen and I have to completely close it and open it again so the sign in button appears. I would also like to be able to take screenshots without Edna Mode’s stern look telling me I did something wrong. I have short memory Edna, I just wanna have my schedule handy. Thank you..Scarlett_CarsonVersion: 1.0.2

App will not openSince the last update 2 weeks ago, the app will not show the sign in option. It stays on the cast life screen. In order to get the app to work you have to turn your phone off and reboot. I have uninstalled the app a few times and reinstall but that does not seem to fix the issue. When the app is 100% working it is a great app..Texan11girlVersion: 1.0.2

Could be betterNot sure if it’s just me, but I have to log in to the app every time I use it. If I’m going to have to log in anyway, I might as well just use The Hub. Also the app prevents you from taking screenshots of your schedule. It’s MY schedule, why can’t I save it? At least make a feature that syncs to your iPhone calendar..Skyblue_46Version: 1.0.2

Cast Members: download this app!After a much needed update, this app will let Disney Cast Members access all TWDC features such as HR, payroll, shift calendar, Rostr, etc. The ONLY thing I will critique is the calendar lacking the necessary shift trade feature (which you’d have to do from a browser on your phone; i.e. Chrome, Safari).UtuadoBoyScoutVersion: 1.1.0

Needs an update, but has potentialThis app is looking great, but it undermines its own convenience, by making me reload the app just to get a “sign in” button. Lose the fancy intro logo-sequence that slows down the app actually loading, and make it so I can sign in with biometrics. I love the app once I’m in it, but it’s annoying having to try several times- every. Single. Time..Tad!ashiVersion: 1.0.2

Calendar IntegrationThe app is fine. It would be nice to have the option to save your schedule directly into your phone calendar so you don’t have to open the app or the website every time you need to check it..SpazzBeeVersion: 1.0

No trading through the app?I hope this is brought up quickly and established with in an update. Not being able to trade through the app and having a pop up open instead? I know it’s something in the right direction, but hope for something to come..ItsHintsVersion: 1.0

Needs ability to export schedule.App needs the ability to export schedule so it can be imported into user’s calendar app. This should be fairly trivial using .ics standards. The company would benefit by fewer errors being made by users because the current manual entry by users is error prone..QuadeVersion: 2.6.0

Cast MemberI’m having the same issue with the app ,the blue circle just shows app but doesn’t change from there.I installed the app and I’m installed and she shows the same results. I have the 13 pro and with my old iPhone 11 it didn’t have no issues with the app..Pastelita35Version: 1.0

MessagesThey should incorporate a group messaging feature for the different areas to make things easier to do announcements and just be able to communicate with everyone we work with.DclovrVersion: 1.1.2

Annoying notification bugThis app works great but theres a annoying “1” on the app when i see my phone’s homescreen and when i open the app i see no new notifications if you can fix that?.TeengayleVersion: 2.6.0

Fix the notificationCan we please fix the icon notification it has a glitch on the app that shows it but I’ve already read the notification section..Adalgisa E.Version: 2.6.0

App ErrorHello, I just got on the app this morning and sign in, but the app for some reason showed the sign in link again and again and won’t let me see my schedule. Can you please fix it please..GScharinger2001Version: 2.2.1

Great at firstWhen I first installed the app it worked great! I now can’t get past the log in screen. I’ve tried uninstalling and reinstalling several times with no luck. Hope that an update soon will fox some of the issues..Ahair005Version: 1.0

Innovative!This is such a good idea and going to be a great resource for Cast. There is so much opportunity here and I’m excited for all the great things to come! Thank you to all who worked on this!.Backstage_nicVersion: 1.0

Great app and neat features..Great job team on making this happen! Much needed features available for our Cast! Looking forward to bringing in more features..Ghaith HVersion: 1.0

Ahhh disneyThis app is awesome I haven’t had any issues so idk what you guys are talking about maybe ya need to upgrade your phones firmware but overall great app for employees to use..Falconhero90Version: 1.1.1

Keeps crashingTrying to login in the app and keep getting kicked out after trying a few times it won’t stay logged in. Bugs not fixed.MrjermouseVersion: 2.2.1

Good but still a way to goThey need to: - Make login persistent, right now it works more like their in house apps with the login screen. - native shift trade and pick up to schedule view - the ability to add blue ID to wallet like you can for my mobile magic with annual pass and main entrance. States are already allowing drivers license to be added - take away the nag screen when sharing screenshots of days of OUR OWN schedules Keep up the good work. 👍🏼.Mivkarlk88Version: 1.0

Not loadingI have re-downloaded this app a few times and since I got my iPhone 13 pro max, it doesn’t want to load. The app is great but can’t get into it anymore..JordanMM20Version: 1.0

Essential and efficientEverything a cast member needs all in one! We all hate the hub and this is the easiest thing they’ve ever made for us!.Shadow Dragon EddyVersion: 1.0

First ReviewHi, I just wanted to be able to say I was the first review on this app, that’s all, thanks for taking the time to read this. Have a good day!.Carrie Y. HuntVersion: 1.0

Stopped workingIt was working great until recently. Now it freezes up..WDW VeroVersion: 2.4.2

So far so good issues with iphone 13 pro maxAll devices work except my phone 13 pro Max. I have various devices and tablets all work except my new iphone. Stuck on splash screen..JusfiveVersion: 1.0

Kicks me outThe app kicks me out right after I sign in. Both my iPad and IPhone. For the last 2 days.BatuiiVersion: 2.2.1

Amazing App!Whoever tests and maintains this app does an excellent job!! I can tell so much thought has gone into this..C00l G$$@Version: 2.6.0

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Disney Cast Life Negative Reviews

Opens with Blank ScreenUnfortunately, the app has never worked in either my old iPhone 8+ or new iPhone 12. I’ve deleted and re-downloaded the app several times, and the updates don’t affect the functionality either. Currently it opens to the purple screen with the Disney copyright on the bottom briefly, and then to a completely blank white screen. (I can’t access schedule view via the website version, either.) Would be great if I had access, please!.TopangaTangoVersion: 1.1.1

Makes me sign in every single time.When I can get into the app it’s great, but every time I open it, I get the loading screen then nothing. I have to close the app and then reopen it to be given the sign in screen and even then if I switch back to the app while still having it open I’m made to sign in again. It feels like more work was put Into making the loading screen 50th anniversary appropriate. Again I love the app when it works it’s just a pain to get it to work..AjeffordsVersion: 1.0.2

Keeps crashingApp doesn’t open, freezes on the title screen, doesn’t keep you logged in, schedule should be the first thing you see when it opens, screenshot warning message needs to be removed and it just reroutes you to the website on almost anything you click on. This app has a long way to go before it can even be considered as decent. I’ll go back to using the website until this app is fixed and improved..Cocoa JAOVersion: 1.0.2

Don’t use this.Don’t use this app. It is more leverage for the Company in your life. If you try to screenshot a confirmation number (say, for an RDO request) on your phone a warning will pop up telling you that’s not permitted and tells you to delete the screenshot. It’s “Company Town” tactics. Stick to the web based version of the Hub if you must use your own device to access the digital presence of the Company..Datch Guy HoganVersion: 1.1.0

Just keeps loadingWhen I try to see my paystub or sick hours it just keeps loading the sparkly circle and then the page goes blank, tried uninstalling and everything but nothing works, it was working fine before, just disappointed , hopefully this gets fixed.Kevdo1Version: 2.6.0

What happened to this app?What happened to this app?? It’s neglected by the designers and no longer is useful :( Does not function with iPhone 12’s system 17.1.2 anymore?? It used to be so helpful, bummer guys… it no longer loads anything nor offers any functionality with a blank screen….Rob_paintrVersion: 2.6.0

“Needs Work” is an understatementThis app is ruthlessly poor quality. If it doesn’t kick you out unexpectedly, it frequently gets frozen on pages or only partially loads. Regardless of Wi-Fi (Company or otherwise), the app functions as if from the 90’s. Someone please scrap this coding and start over..LyraRose01Version: 2.2.1

It doesn’t stay logged in.It used to worked fine. Now that I switched to iPhone 13 ProMax, when I want to use it after I already logged in, I have to log back in again. It takes forever to login. It’s annoying!!! Please, fix it! Thank you!!!.Stephy198725Version: 1.0.2

Won’t let me sign inI have an IPhone 11 and I have tried multiple times to sign in but it won’t let me. I put my info in and then it acts like it is going to sign in flashing though things then puts me right back at sign in screen. Tried updating, deleting and reinstalling but no luck. Would be nice if it worked.Kisstina0210Version: 1.1.1

Extremely annoying!This app does not allow me to view my pay stub for two straight weeks. I have an updated brand new phone and I have deleted and redownloaded the app and it’s still not allowing me which has been super frustrating! And I need my pay stub for personal purposes..Harry fucken stylesVersion: 2.7.0

Needs updating for new phonesAs other reviewers have mentioned, the app worked great on my previous phone but when I upgraded to the 13 Pro the app will no longer load. Uninstalling and reinstalling does not solve. I love the design otherwise..J Gadz.Version: 1.0

Doesnt work… Please fix this problem..This app just hangs in the initial load screen.. I havent been able to get it to work on my iphone. Please fix this. I saw the other review from a year ago that was having the same issue… its still happening. Disappointing..SwampCat84Version: 2.3.0

Will not load on my new phoneI upgraded to a new phone and I downloaded the app and it won’t load anymore it stays stuck in the loading screen. And I find the app very useful, someone please help me I want to keep using the app. Thank you.Jocelynn SandovalVersion: 1.0

App log inWould be a nice alternative to logging on the website if it didn’t constantly log me off the app. At this point using the app or going to open a web page have the same convenience..Usernames3Version: 1.0

No accessI’m currently not able to open the app, I’m stuck at the Cast Life screen there is no advancements to the next page of the app. I’ve already gone and deleted the app then reinstalled it and the issue still persist..Bay bay 2217Version: 1.0

Does not function on iPhone SE (2022 edition)Pressing "sign in" on the main screen does not prompt for login credentials, but instead produces the error "oops, something went wrong, please sign out and try again" with a sign out button, despite never having an opportunity to sign in..Nephalem JoeVersion: 2.7.0

Use to work greatUse to work great switched to my new phone won’t work anymore I’ve tried deleting it and re installing it nothing works I just went from the iPhone 11 to 12 so it shouldn’t have to do with that and all my other apps work perfectly please help.DavidgcasellaVersion: 1.0

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