Ace Trace - Shot Tracker Customer Service

Ace Trace - Shot Tracker Positive Reviews

Needs Tweak to Make Golf PerfectThis app has potential to be perfect. If they can rework the way you manually track a golf ball, this thing will be flawless. Currently there is a start, finish and two points to create an arch. The issue with this is, if your ball goes high in the frame, it’s impossible to create and arc due to the top editing points going too high. If they could merge the disc golf and golf manual tracker this would solve any issues. Have a start point, an end point, followed by you manually tracking the ball to the peak, then down as far as possible. That might solve the confusing acceleration tool also. The auto track function is cool but needs an enhancement where you can pause and relocate the tracker in case of divots, birds, tee, or anything else that may enter frame. I hope with a subscription based service, the team can continue with updates and upgrades. I have zero issue paying $25 for an entire season of golf and unlimited videos. Everyone else complaining about that should probably find a new hobby..GpoppyVersion: 5.7

Using for Baseball FlightsPretty darn good. Please work out how to better zoom and pan in manual mode to set points. Very clumsy in present version trying to track a long ball path. Need ability to pinch/zoom/pan at every ball flight location to smoothly show the ball path. Also, definitely better flight curve holding the video steady in one shot without any camera movement. However, app description implies originally video can have motion (pan/zoom) snd still capture ball path. Doesn’t seem that way though because I’m struggling to not have weird and eratic flight paths when using footage that originally has pan/zoom..Overkill_USAVersion: 6.6

Almost Great for Golf!!!I was using this app for about a day before the latest update released. I get how with disc golf it’s probably really easy to tag a couple spots without the “+” and get a good trace. I was trying this out for golf (didn’t realize until after that it wasn’t it’s intent) and it was working pretty well, but the removal of the “+” made finding the ball really hard and frustrating. I honestly think this could be a great multi purpose app for Golf Shot Tracing as well. There aren’t any with good reviews and I bet you would get a lot of traction there. The “video bundle” section is confusing and makes me not want to pay right away, $1 per video is crazy for the lower tier. But the subscription (gold) model makes a ton of sense, I would just have that or make it the default when you go to pay..TravThompsonVersion: 2.1

Great app, but can it export in 60fps?Love the concept of this app. Trying to learn how to do this with other software would’ve been a nightmare and the app is very easy to use. Being the stickler I am, I record my videos in 60fps and after exporting the video I traced with the app I found the video to have exported in less than 60fps, presumably 30. Hopefully this is an easy addition to implement, as this is the only thing I believe that is holding this app from having nothing but 5 star reviews. Even with 30fps export I will gladly subscribe to the app’s premium plan. Big thank you to the creators :).SmileS188Version: 4.7

Would Pay Up FrontThe app is great. I like the way it works; it does exactly what it is supposed to do. I would pay upwards of $10-$20 up front for the app, but instead it is subscription-based which may end up preventing the devs from getting any $ from me. They explain on their site their reasons for being subscription-based, but it doesn’t sway me to set up a recurring subscription service..Jesse RichardsonVersion: 1.19

This app is dope for disc golfI use it nonstop whenever I make videos of me playing. There should be a setting where you can “erase” the line so you can show when the disc goes behind a tree. Sometimes the app heats up my phone when I start making a ton of videos. Sometimes it will also crash if it making a bunch one after another. It also thinks that I’m tracing a golf ball and yes I’m selecting the correct trace for disc golf, it still just thinks it’s a golf ball. Could use some improvement on that but outside of that it’s the ideal app. Still a fire app..TysackVersion: 8.5

THE ABSOLUTE BEST!If you are in the market of posting your disc golf throws on social media, do not do so without this app! Any throw can be traced within seconds to make your content look incredible, with ease! And with the implementation of auto-tracking, it’s become even easier! Quit making your audience guess where a disc goes or zoom into your post to see the result. This app is the absolute best and a complete no-brainer for any disc golfer or the like on social media!.Phuk MiVersion: 3.8

Simply the best app for tracing shotsAbsolute worth the money if you’re sharing disc golf content. With any app, I’ve run into a few bugs but the folks at Ace trace stand out. Any time I’ve submitted a bug report I get a timely response from an actual person and they work it out as quickly as they can. Beyond that, the user interface is about as easy as it could be..Michael 2 4Version: 7.16

Awesome appUsually these apps will either come with some in app, purchases or anything like that but if you just get the app itself now additional things, it does exactly what it says it’s going to do it’s easy to use and I think for anybody who’s going to be in a put together their own real or just look at some stuff for fieldwork this is perfect.AndrooTawmusVersion: 5.10

WISH I FOUND IT SOONERHonestly, this is such a great app and worth the subscription once you start using it to share videos! Just started using it and it’s so easy to understand how to use and just adds another level of detail to your social posts or anything else. So far haven’t found any flaws or improvements, I would suggest but I’ll update if I do!.AdamisAwesome124327547953Version: 1.13

Solid startIt’s a sweet app and it’s so fun to make your own “follow flights”. My only complaint is the rendering ability some flight are simply longer than others and so longish videos over 15 seconds have some rendering time issues but over all this app sweet. Can’t wait to see it improve with updates!.Small balls mcgeeVersion: 1.16

Can’t render videos - yet, I have a gold subscription through the App Store.Hey ace trace - I went out and played a round with a friend today and decided to record some videos for tracing. When I went to render a video I edited. It said I need gold in order to render the video. But when I check my subscription in the App Store it says I have gold. What gives?.PuttinchopsVersion: 8.5

Premiere quality without the costThis app is amazing. I want to make videos to see how my discs fly when I test new ones but don’t want to pay for expensive software! This does exactly that! Super easy to use and at a fraction of the cost, I would say it’s better than the higher end versions!.RmearigVersion: 1.21

Better than I would’ve imaginedIt takes a second to get used to manipulating the tracer, but once you get the hang of it you can make a nice line for you flight and plot as many points as you need to get the shape right. You can even get a sense of your swing path for disc golf with the right clip. Worthy.SpaceBird73Version: 3.16

Cool app! Subscription is a huge turn offApp is very easy to use and does exactly what you want. Looks cool! However, As others have said I was ready to pay $10 or so for it, but it’s only available for a subscription which is crazy expensive ($40 a year are you insane?) for something that has one single function. Will keep an eye on it to see if it changes but for now Ill take my one free one..Mikeulike247Version: 3.8

My Favorite Tracing App!!!This is such a luxury to have, to be able to use this app and trace my throws and change the color and to add the distance as well. It all adds up to make some really cool looking videos!!! Highly recommend to anyone who plays disc golf, and wants to improve their game as well!.BrettFosterDGVersion: 4.0

Happy when it works, frustrated when it doesn’tIf the conditions are perfect and you have your camera at the right angle with the ball captured by the camera the way the app wants, it works great. Pretty tough to use for drives as the camera loses track of the ball, but it works well for Par 3 holes..KeithSpVersion: 7.15

Preview looks great but not the same after it’s savedI don’t understand why this happens but the preview tracking line speed is perfect but after saving the video and going to watch it the tracking line starts to speed up when it’s coming back down. Looks unrealistic when it’s tracking it coming back down to the ground..SukmehVersion: 5.9

Amazing app, great for golf & disc golf.Absolutely amazing tool, which is offered for a spectacular price, I use it to share shots between friends in online communities that enjoy golf & disc golf, but it could easily be used for content creation as well or teaching even! Fantastic app, 100% recommended.MeiYYY8Version: 8.7

Super expensive it better be goodYou get roped in with the free download but it’s a tease you can’t use the app unless you purchase for ….40$!!!…. it seems to work well you better not fail me or I will make it my mission to get this app to zero stars.Repost is dead to meVersion: 5.8

Great appJust got it last night and it’s so fun definitely going to be using it a lot I definitely feel the price point it great and I will be take way more videos of me and my friends now that we can take the line.345,,,Version: 1.24

So angryThe only thing I don’t like about this app is that I just learned how to do follow flights on my computer. This app does it approximately 45 minutes faster than I ever could on my computer. So fast and easy to use and great results..BobcatbuckleyVersion: 1.8

Great tracer app!I love tracing my shots with this app! I haven’t used the auto tracer much as I’d rather do it manually, but overall a great app! Only flaw I’ve noticed is it does crash sometime, but it always saves my work and opens right where I left off..MattmaguraVersion: 7.19

Feel like a proWhen I first starting using this app I had very high expectations and it met every single one of them. This app makes every throw feel like the coolest throw ever when you can highlight the flight path..Overwatch HeroVersion: 1.8

FantasticI purchased the gold membership for a golf channel I'm starting called LouisvilleGolfClub and this tracer app is phenomenal. It like augments the tracer into the video, it's so amazing I can't understand how it works but it's so simple I don't have to!.CrosballVersion: 8.5

Good end results… Crashes a lotJust started using this app for golf and it has the desired outcomes though it frequently crashes and for some reason it saves thumbnails in my gallery as all black….JimmyJoNoseVersion: 7.16

SolidDefinitely easier than other tracer apps. I like the extra color options and adjustments you can make to your flight path..R0cket1010Version: 5.8

Awesome!!I just started sharing videos on social media and my goodness does this app make adding tracers on my videos a breeze. I am looking forward to auto tracking update!!!.Bubbleman22Version: 2.10

IncredibleI believe this one of the best shot tracer apps out there. 10/10 would recommend to anyone wanting to make golf content from their phone..AdrianB2929Version: 6.10

GREAT APP OVERALLThis app is great for disc golf content creators that want to take their content to the next level. Easy to use app and provides a great easy to follow flight path. 5 stars for sure, the subscription is super worth it..Raynbow PlatapusVersion: 1.23

Crashes all the timeHad it over a year. Used to work well. Updates are odd. Makes it more difficult to trace and it crashes almost every time now. Even deleted and downloaded again. Same problem.JayredbullVersion: 7.12

Easy and beautifulTakes just a few minutes to track an entire hole. Videos turn out great!.EdgeFitGregVersion: 5.2

Best Follow Flight App for Disc GolfLove this app for the follow flight in disc golf. Auto tracking has had major improvement but still needs work. Ability to handle 4K videos better would be great. Just a few continuous improvement things and this app will certainly be 5 stars!!!.KGrizzlyMNVersion: 5.10

Really greatThe app is pretty intuitive and the features are great. Sometimes it’s a little hard to see but I think that’s my fault. Can’t believe this is so easy compared to the computer. Definitely worth it.SuemilliesmomVersion: 1.8

Add next/prev frame buttonsIf there were buttons to jump forward/backward one frame at a time the UI/UX would be massively upgraded. Great app overall though! Just a little feature light at the moment.Steven WevansVersion: 1.29

Decent appCrashes quite a bit. User controls should be easier to manage. Ball tracking could be more accurate. Manually tracking can be good but you have to invest along while to get the accuracy correct..Jay.da.manVersion: 7.16

I NEVER do thisI don’t leave reviews but this app is IT. Flawless design and rather impressive how easy they’ve made it on the user. Lines turn out great if you simply follow instructions.Jimmy1284992Version: 3.12

10/10By far, the best shot tracer app on the marker. User friendly interface that easily tracks ball flight. 10/10 highly recommend!.Avid Average DufferVersion: 5.9

Best Tracer I’ve UsedI’ve tested multiple tracers and this is by far the easiest to use. I manually draw the curves for the tracer and it’s so simple. The hang time and acceleration match a golf shot very well! Great app!.Gage_ChristensenVersion: 7.19

Not greatIf this is what AI is capable of… I’m not impressed. This App took a great 270 yard drive right down the middle and made it look like a worm burner😕 Yeah I could manipulate the shot to make it look amazing, but that kinda defeats the purpose..Bobby TwixVersion: 8.11

Great AppThe app costs a yearly subscription but I use it to make recreational YouTube videos. I specifically use the app to add tracers and it takes me about 10-15 minutes to trace 6 shots aka one hole of 3 golfers. So far this is the easiest way I have found to add tracers etc..Zach CarsonVersion: 7.18

Works wellGood app, I love how it’s free. Only really use manual mode.QwuirkyVersion: 5.9

Works greatWorks perfectly.Dover26429652Version: 5.7

Miles ahead of shot tracerIt allows manual changing of the line. So easy to use and worth the subscription..Glory Days GolfVersion: 4.3

Good stuff ya got hereReeeeally good..KsnsicjsnwVersion: 3.17

A must for disc golf!Amazing app…. If you take videos of disc golfing this is a must to have in your phone. It allows you to see your flight pattern and improve your game because of it. I highly recommend this!.Ironwolf4579Version: 1.29

Best bang for you buckIf you want your videos to look like follow flights from jomez and not have to buy a crazy editing software this app if for you!.Mullens15Version: 1.19

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Ace Trace - Shot Tracker Negative Reviews

Great when it worksI’ve had this app a couple of years now and overall it’s worked well for me… until recently. I thought the problem might have been my older phone but I got it upgraded to the newest model and the app has the same problems for me. The automatic disc tracker hasn’t ever worked for me which is fine because I don’t mind doing it manually. What I do mind is how often the app crashes while I’m using it and how some videos simply will not render after over 20 minutes of loading for a 14 second video. If all of the app worked smoothly and the features were a bit better fine tuned and the app stopped crashing every 2 minutes I’d happily buy the yearly subscription again but the value simply isn’t there for the new price point considering how the app has been consistently buggy for me..E3liqVersion: 7.12

Unfortunately had to change my review to negativeI had canceled my subscription a while back and I guess they raised the prices since then. I recall paying maybe $15 for a year. Now I created a video and in order to save it I had to get a subscription. I thought oh $3/month isn’t bad and bought it not realizing it was charged annually. So that was annoying but whatever my bad for not reading it. But now I can’t even use the same effects that worked on the first video on subsequent ones because I got the silver package. Well why did the first video work? Pretty slimy and I would like my money back. Wouldn’t mind paying for gold if charged monthly so make that an option and stop trying to trick people.Kfree35Version: 7.23

Not worth the $40 a year in its current stateGolf every week at least once and practice on the range. The AI tracer has not once made a good line for me. Manual it will work, but the ability to place the landing point and then shape the curve makes for a buggy and frustrating experience. I think I’ve made maybe 5 videos in the year of paying for this, the other times I said forget it and abandoned the video. Cool concept, but has a way to go before I’d justifying paying for premium.GetGabbagotVersion: 8.5

Very unforgivingI use this to track disc golf disks. It is extremely difficult to correct or undo mistakes without starting all over again. Many times the tracking will overextend where it is marked. What should just take a few minutes takes about 15 to 20 minutes because I have to start over and over again. Very frustrating app to use. iPhone screen is simply too small to be able to edit and track a disk well. The resolution is also not very good so that picture is not clear at all. I wish this were available for Mac OS with a larger screen and a mouse or trackpad It would be much easier. The auto track feature has never worked at all. Be sure and keep your video segments very short or this app will actually cut your video short..Mayqlaf323Version: 5.10

No real free versionWorks well. Made a quick video to test it out but when I tried to save it a message popped up informing me that I need to subscribe to save videos. I would have continued using the app if they offered even a basic version with a prominent, unremovable watermark. I would have probably ended up paying for a subscription just to be able to use all the bells and whistles like special effects and distance tracking and auto tracking etc etc..RT SoloVersion: 8.4

Expensive - Have to wait 35 days to test itDownloaded the app to test and see how well it works. Was surprised to find out on the free version you get 1 free video to analyze every 35 days, then you have to be on a paid version. The paid version is either $30 for 6 months or $40 for a year. So I have pay $30, $40 or wait 35 days before I can even see if the app works as they say or not..Dbeck217Version: 7.16

DO NOT USEThis is my first review I’ve ever left and it is absolutely worth it. This app is a piece of ****. I used the free version once it worked semi okay then because I’m in need of a shot tracer app I decided alright it can’t be worse then the one I’m already using so I paid for it. ROOKIE MISTAKE ITS HORRIBLE after paying for it the app worked one time and now I can’t make any tracers on it so they literally took 30 dollars out of my account and now useless. Horrible horrible horrible DO NOT USE THIS APP.Bogey2birdyVersion: 7.18

It’s okDoes the job well enough but you only get to save like 1 video a month lol and you can’t just pay for a month you have to buy by 6 or 12 lol look at the loser response from developer. No I don’t appreciate the one free video that doesn’t give me enough of an idea of how accurate the app is. Plus doesn’t address the fact that you can’t even buy for less than 6 months at a time. Changing my review to 1 star congrats.KausdgamVersion: 6.5

Unfortunate!!I used to be a big fan of this app. I’ve used it and posted many videos on my social media from it. I recently updated my subscription to silver and paid over $30 but they no longer allow you to save videos to your phone (which was not stated). I’ve reached out to support multiple times to get my money back and have been ignored. Find another tracing app.TaylorS2828Version: 8.5

Can’t even save first free video.Went thru and traced my shot, only to get thru the render process and be told that if I wanted to save the video I have to upgrade to a $30 or $40 paid subscription and it says I get one free save video every 10 days but I wasn’t even able to save my first video using only the basic features. Looks like I’ll be trying something else for my shot tracing..YeeptoVersion: 8.5

Pricing is just insaneIt works fine, but isn’t anything amazing. If it was $20 or less I’d buy it but this subscription model is awful.Sknight 80Version: 7.25

TrashThis app is not good the line was not good and i said you can (automatique line) is just not work.Badd appsssssVersion: 7.19

Free app but not free to useDoesn’t work unless you buy the subscription. Absolute ripoff these guys are charging 50 bucks a year for this. Spent like 30 mins getting my tracer exactly how I wanted just to find out I can’t even save it to camera roll, let alone screen record it. Very Misleading, would be nice if there was a disclaimer BEFORE you start tracing your golf ball for 30 mins..BrudknssVersion: 7.19

No live trackingIt only works when you add a video...meaning it's useless for on the course..ThinicknameistakenVersion: 6.5

Worked at first.This app worked well to begin with, and now when I select a video to apply a tracer to it won’t leave the tracer select screen..HajajsksjVersion: 6.4

Great app but the price is wrongNo way anyone can justify a yearly subscription that is triple the price of udisc. It’s an incredible app but let me buy it once for a reasonable price and be done with it.Ronge!!!Version: 5.2

Poor displayApp doesn’t fit the screen size properly. Can’t see the buttons around the edge. Poor design, not made for all phones..Danthedude123Version: 5.0

Subscription required. Not worth the money.Would be a good app if I could just buy it. I’m not subscribing to an app that I will use here and there. Garbage app..X BRAKUS xVersion: 3.16

Seems OKSeems like a good app but was really disappointed that I spend a bunch of time tracing my disc just to find out I have to pay. I think it would be better to put the hole app behind the paywall..Logan_a_183Version: 2.1

Too expensiveNeat idea, but since the work is being done on device it's not worth the subscription price. If it was a one time price I'd consider it, but the yearly subscription price is too expensive..PouvoirVersion: 1.16

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