Hard Rock Bet Customer Service

Hard Rock Bet Positive Reviews

ProblemSo yesterday I bet because my account was reactivated but this morning when I try to login I saw my account suspended again I don’t know what’s happening with your system but you have to fix it I’m a costumer you not suppose to do that every time with my account I put money in their last night I make 3 or 4 bet i put the money in my bank account I put the money in my PayPal account for you because you told me you have to take it and you unsuspenned my account and you never take the money and now you lock my account again so if you don’t want me to use your platform betting again just let me know because it’s not far you have to try to do better when you have to fix something and now you tell me 15 or 30 this month you’ll try to fix it lol and I already bet I bet yesterday so I have enough money in my PayPal account and also in my other account so take the money now and reactive my account or just delete it definitely because is not fair I give your name to my friend yesterday I told him you’re a very good platform and he do an account and now you do that with my account pfff I’m waiting for you because is not fair is not fair I can’t accept that.FedstanleyVersion: 1.8.22

Happy Florida residentAs a Florida resident I am very happy with the hard rock bets app. It’s very easy and fun. Before sports betting became legal in Florida I played fanduel and other apps that would allow betting over or under on player stats. This app always has promo bets that keep me interested and betting. As a beginner sports gambler it really helps to learn. It would be nice to earn points or some rewards that could be spent at the actual hard rock casino. I look forward to watching sports and gambling at the actual casino. I live in Clearwater which is not far from the Tampa hard rock which is a great place and very fun. I haven’t been able to go since sports betting has been open but I look forward to the right opportunity..Frisco mizzeltVersion: 1.8.25

A lot of problemsWhile the app has worked relatively fine and i’ve been able to cash out every time I’ve won. I can’t help but feel this app is extremely poorly made. I constantly get a “you can’t be referred” pop up every time I open the app even though i’ve already been referred and finished my first bet. I can’t exit the app and look at any stats online without it resetting my entire bet and having to start it all over again. These are just a few moderate inconveniences i’ve run into while using the app, but it does feel like this is more caused by negligence rather than a genuine mistake. I hope this is something that’s fixed soon as it’s extremely annoying, but this is the only legal sports book in florida which is unfortunate. Either way i’m up on my bets though lol, just fix the app please it’s not that efficient..DookiecrusyedeyeballsVersion: 1.14.0

So happy to have but sad about its limitsThe app is incredibly user friendly. Promotional betting seems be plentiful and often. What is disappointing is the limits on possible bets… it missing the fun, funny, and totally random bets that other platforms provide.. like over/unders on streakers, national anthem, safeties, penalties, ext. It’s also missing the minors if isn’t NBA, NFL, NHL, MLB you don’t get player props, game special betting options…. Like I love betting on total touchdowns and interceptions but find myself unable to do this with NCAA…. The app also seems to not fully understand “conflicting selections” when trying to make a spicy parlay example it will not allow me to make a parlay of total touchdowns over 4.5 and dolphins to win..??? Why not? I hope this improves over the year but we shall see! I haven’t had to use customer service yet so I can’t speak on it….AlavenduskyVersion: 1.8.22

Good start for FlLike lot of features. Couple things that can be done that will make it better. • move some the options on the bottom of the screen which can’t hardly see have to hit 100x to try avd add (if you build parlays) • same game parlay is way it is now but if they make it to parlay the same game parlay with another option - could be same game parlays- or even to add single option(s) after that. •follow the game option. Is good - but it can be improved and think will- I’m sure is on their list of things that could be improved on. •why some options drop off on same game parlay- example hits for baseball. Goes to tb only- know for example draft kings have this option •should not allow addition to the parlay that reduces your odds. Draft kings brings up toggle say this- I’ve seen it add to the bet and reduce your odds That is some I know for now. Use Draft kings only bc is the other state specific that New Hampshire uses the same thing. But they also improved the app as it went along. Overall I don’t have a problem having them as the sole book for Fl. Have pretty much good promo daily - weekend which is nice. A lot better then a year ago. Mv.99Granitestickvm77Version: 1.14.0

Super easy - Super FunI have been playing the football pools and going to Vegas for 43 years, Biloxi and New Jersey - even Kansas City to visit casinos and place some action on games there - this App Is a total game changer. You can sit in the comfort of your home, look up stats- you don’t have to deal with crowds or guys or ladies saying Come On Let’s go place your bet or get out of line. No just take your good Ol’ time and when your ready the App Is easy to understand and super easy to place your bet. Just remember don’t bet more than you can afford to lose and Don’t bet at all if it causes you problems. It’s fun to have a little action on the game your watching or your favorite team. Good luck.NARDI 32Version: 1.8.24

No Regret First BetThe only reason I’m not giving this 5 stars. They should make sure you only have the option to bet $100 on the first bet. That way you maximize you chance of winning. I think I bet three $30 bets and a $10 long shot thinking that all of them were my first bet, the first bet option hasn’t disappeared after I’ve bet a couple of 9 games. I can’t complain. I haven’t lost a bet yet. Except the long shot on the Dolphins. I knew it was gonna be losing bet. But anyway good luck..Clint malVersion: 1.8.23

Great App/Customer Service Not So MuchIt is very user-friendly and a great app in general. Only problem I have is only some players are “eligible” for the random No Regret Bets and other promotions, even if they are in the same tier benefits. I am currently having this issue and I messaged customer support and asked why that was occurring. It was a pretty simple question and it took me close to an hour to finally have the customer support personnel understand what I was asking and i was told to, “just wait for an email about the promotion”. The issue still has not been resolved and I ultimately gave up because I did not want to go through this with customer service again. The book is Florida is still fairly new but hopefully these nuisance issues get resolved sooner rather than later..YurstrulyVersion: 1.8.22

Needs some fixes and featuresSome friends use this app for sports betting so I thought I’d give it a try. I’m on day two. It’s not that bad, but it’s crashed about 10 times in less than 48 hours. It restarts right away, but not where I left off before the crash. I’m not sure if it needs to refresh, but it’s a little annoying. When I’m in the Live section under “My Bets”, it would be great if I could click on the game directly from there to make additional bets or get stats. In the Finished section of My Bets, can you please add the final scores? Win or lose, I’d like to see the outcome. If the score can be visible during a live game in My Bets, I feel like the final score can be coded into the Finished section (I hope). Overall, not bad… but needs improvement.Uh-Lyss-UhVersion: 1.8.20

This App rocks, best in the biz!! 🤑🤑I absolutely love the Hard Rock app! It's incredibly reliable, especially when it comes to payouts – I've always been paid out before the 48-hour mark, often on the same day. The app is user-friendly, making the whole experience enjoyable and stress-free. It's evident that the team behind the app values both efficiency and customer satisfaction. Highly recommend to anyone looking for a trustworthy and fun gaming experience. Five stars all the way!.Goat10117Version: 1.14.0

The BestI won money betting the NFL playoffs and figured I would try to cash it out. Instantly it was transferred to my bank using Plaid. This is unbelievable to me as I’ve had so many problems in the past trying to cash out from shady offshore sports books. On top of that this is one of the most user friendly apps I have ever used. Everything about it is quick and smooth. This is my sports book from now on!.TommyGunz8Version: 1.8.26

I REALLY LIKE THIS APP, BUTFOR ONE THE REFERRAL LINK SOMETIMES DOESNT WORK AND THE PEOPLE YOU REFERRED PLACE BETS AND THEY SETTLE AND YOU STILL DONT GET THE BONUS ON TOP OF THAT GIVE ME A REAL BONUS BET FOR MY REFERRAL LIKE OTHER APPS NOT MATCH WHAT I DEPOSIT THATS WHY I GAVE ⭐️⭐️⭐️ I GAVE OTHER APPS 4 BECAUSE THEY GIVE AT LEAST 50 FOR REFERRALS OFF $5 OR $10 BUCKS NOT MATCH WHATEVER WE PUT IN ,BUT I WANNA GIVE THEM 5 STARS AND I WANT TO GIVE YALL 5 AS WELL BUT IN ORDER FOR ME TO DO SO IS FIRST FIX YALL REFERRAL PROGRAM ,AND ITS A GREAT APP WOULD GIVE ⭐️⭐️⭐️⭐️⭐️ ,BUT YALL NEED FREE GAMES LIKE FANDUEL SOME WHAT HAS (WHICH ALSO NEEDS MORE BUT TO GIVE US THE CHANCE TO EARN BONUS BETS OR QUESTIONS ABOUT THE GAMES TO EARN AND ITS NOT JUST THIS APP ALL BETTING APPS LIKE FANDUEL, DRAFTKINGS, BET MGM ETC…BETTING SPORTSBOOKS REALLY NEEDS AN EXISTING CUSTOMER BONUS BETS MORE THAN $5 ESPECIALLY WHEN WE ADD MONEY AND BET ALOT ALL THE TIME THERE IS NO (NOT ONE) BETTING APP THAT HAS BONUS BETS FOR EXISTING CUSTOMERS MORE THAN $5 BUCKS AND 90% OF THE BETTING APPS DONT EVEN GIVE US $5 BUCKS!!! BUT NEW CUSTOMERS GET ALOT WHEN YALL CHANGE THAT YALL CHANGE THE GAME!!!! #PERIOD AND ANOTHER THING YALL NEED A MAJOR UPDATE IT LOOKS KIDDY WITH THE PICS AND I KEEP GETTING THIS MESSAGE SAYING SORRY BUDDY IM TIRED OF SEEING THAT PLEASE UPDATE.Dutch614Version: 1.8.26

Hard Rock Bets: A Decent Option Hindered by Glitches and Sign-In HasslesThe Hard Rock Bets app offers a decent betting experience for Floridians, but its frequent glitches in the My Bets area can be frustrating. There are issues with loading, causing potential losses due to the inability to cash out or track bets for minutes at a time. Additionally, the constant sign-out and sign-in requirement disrupts the user experience. The inability to live track games without money in the account is a drawback. Despite these issues, it serves as a go-to for Floridians, but competition could bring much-needed improvements..RyNotNiceVersion: 1.8.17

Works great, but missing featuresBeen using the app for a couple weeks now and I see updates being made, but other platforms have more competitive options. The app lacks the ability to place multiple same game parlays, player props like rushing attempts, & only offers alternatives rushing and receiving lines of 25+, 50+, 100+ yards when other platform offer 25+, 40+, 50+ and so on. App needs to be updated with more betting options and scenarios. Also update the app logo, its just ugly lol….Brian30505Version: 1.8.17

Finally!!Betting in Florida. I have used many offshore apps, and by far this is a great app. It delivers everything and promises, pretty easy to navigate, and profound every game I’ve looked for in the US and abroad. The table tennis league is a little short a few games but that’s OK. One thing I wish I could build my own dashboard and put up my favorite sports and be able to navigate a little bit quicker but that’s just kind a personal thing..NavschlVersion: 1.8.20

Surprised For Promotions and IntegrityThis is the only app/ service I’ve found to be consistent in its entirety to what it offers. It has an air of maturity that only a real life casino can offer, leaving the other offshore betting sites to dust like prize picks etc… they're true and don’t play games when it comes to money. I’m old fashioned but they make it all seem very simple, let me do with my money what I want and stay out of my way… perfect..Hello motto 17171717838Version: 1.8.26

BEST Sportsbook.The Hard Rock sports book is a top-notch betting platform that is worth every penny. The user interface is intuitive and easy to navigate, making it simple to place bets and keep track of your wagers. The odds offered are incredibly competitive, and the range of sports and events available to bet on is extensive. Overall, I would give the Hard Rock sports book a perfect five-star rating for its exceptional service and offerings..DeWolf24Version: 1.8.26

Compared to bovadaI have been a client with bovada for 10 years and I have to say I am walking away with disgust at how bovada has run their site to how they deal with rewards. Hard rock has everything in a nice format, the only knock is give them is I can’t find a easy casino connection with Sportsbook but maybe they are two entire different companies. Anyways I’m excited to see what rewards come but so far I’m impressed..ReudizzleVersion: 1.8.21

Don’t do it.I just downloaded this app and started an account to play slots and roulette. After adding money to my account, I went to play and it has none of that on my page. Three customer service people later and they all said everything was fine. Tried to cancel and get my money. What a joke. As soon as I write this review I’m gonna dispute on my credit card and delete the app..JunkwebsiteVersion: 1.8.26

Cannot open app outside countryThe app is very user friendly. However, if you plan on going on a trip out of Florida (a legal state) i suggest writing down your bets or screenshotting them. The app opened for me when i was in a Missouri, where betting is not legal. I couldn’t place bets but i was still able to see the available bets and the ones i previously made. Since i’ve been out of the country I haven’t been able to open it at all, so I cannot see the bets I made..ChkydcVersion: 1.8.23

Great App , Customer Service can improve thoughI love this app , it’s very good , my only issue is location , u can’t use this app all across Florida like I expected. I live in Weston Florida (which doesn’t make sense cause that’s definitely apart of Florida) and it doesn’t work at all I drive down to Miami or Hollywood just to place a bet lol , which is both time consuming and gas. Other than that great app definitely recommended and I’m finally happy that we (FLORIDIANS) finally have our own sportsbetting app WOOHOO.Emmanuel BonVersion: 1.8.15

ReviewBefore today I really have never won much money on slots and I play a lot! I’ve only had this app for about two months and I have to already wagered 25k. I love how there is always new games but those seem to give me the most problems with winning. The sports side I think could have more detail about the games bets from others and the odds are very general, especially on the under/over. Just giving a few things I notice. All and all the app isn’t bad at all, but had so much more potential.Pwm8999Version: 1.8.22

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 1.13.0

Hard Rock Bet Negative Reviews

Scam Scam ScamI started using this app without any issues. One day I decided to fund my account so that I can use the slot machine and it wouldn’t allow me to fund my account. The only way to contact them is through live chat or email, not by phone. For days you get someone will get back to you. Fast forward they said my address was an issue absolutely no p. O. Box is expected. So they wanted me to send a selfie holding an ID/ driver’s license, credit card statement or utility bill or bank statement verifying my address. So I did but it was a process getting a response from them. They finally emailed me notifying me that I was taken off restriction. A few days later I tried to fund my account and I was told that I was put on restriction again. When I opened a live chat I was told someone will get back to me. From the time that I was taken off restriction I only tried to fund my account. The reason I titled it Scam is after reading other people as well as myself being told to send in vital information it seems suspect. Is this app collecting our personal information inappropriately? Just know if someone starts using my information I will certainly file an class action lawsuit against this app/company! I’m only giving 1 star review because you can’t send a review unless you pick a star..Msbree142Version: 1.10.0

BEWARE. Cannot withdraw funds from acctBeware of this scamming app. They pay you to leave positive reviews. I was first concerned because this app lets you deposit funds into your account using a credit card. No other gambling app allows that. In fact it’s illegal. After deposing a few thousand dollars and placing a few bets, I tried to withdraw my money to test that process before I deposited anymore money. My balance immediately disappeared, and the money was never deposited back into my bank account. It was also not in my Sportsbook account either. So it basically disappeared for no reason. It took a series of emails to customer support to finally get a response. And then started getting text messages from Sportsbook asking for drivers license, which is ironic because they have no problem taking your money, but need to fight tooth and nail to get it back. I responded to thr txt msg and provided a pic of my Drivers License. I then received emails and they asked for copies of my bank accounts, credit cards, and passports. What a joke. Caesars Sportsbook is a much better app and I will be sticking with that going fwd. Do not use this app unless you want headaches. I only downloaded it because i saw the $1k in free credits after first loss, but they failed on that promise as well. BEWARE of this scamming app..Bvandy00Version: 1.7.2

👎👎👎I won a couple times on hard rock , a couple of them were pretty decent, but after that just like most of the others you ironically stop winning, they are all rigged to some degree, when you first start playing on all the online nj casino apps you win a decent amount of times, you get bonus rounds pretty often and win a decent amount on them, after playing a while you’ll notice a that changes it’s like they flip a switch, it’s a pattern with all of them, if you got a few wins from here I suggest you run cause trust me you won’t keep winning, it’ll be a long while before you get another and it won’t be a good one. I keep giving them chance after chance now I’m done !! I don’t even win enough to play for a few. I don’t know about the sports betting but as for the casino (NJ) it’s absolutely HORRIBLE !! And the mystery wheel is a complete joke, it’s always the same every single time all you win is 2 free spins and to a game that you have absolutely ZERO chance of winning a dime, literally you can’t win 10cents you can’t win a penny, which is why they chose that particular game. It’s a joke of a “promotion “ pathetic! They just lost a customer.Jrsygrl4476Version: 1.12.0

Won’t payout my win due to hidden rulesI placed a bet on Manchester United vs Liverpool FA Cup for United to win. United ended up winning the game and I didn’t receive my payout. I gave it a couple days to see if the app was just messing up due to the fact that the game went into extra time. This was not the case. I DM’d their suggested help account I found via the app and they stated that because the game did not end in regulation time my bet was invalid. This was not stated anywhere when placing the bet and when I stated this they said “its part of our house rules”. As if anyone is supposed to know that when placing a bet? After providing them multiple valid points about how they should state that on their bet, they just kept stating it is part of their house rules until they eventually stopped responding. I’m typically a pretty easy going guy, but I placed the bet at +900 odds so needless to say they owe me a lot of money. Hard rock is taking advantage of the fact that they are the only legal betting interface in FL. Regardless I refuse to bet with them ever again even if it means never betting on another game while I am in Florida.Won’t payout my winVersion: 1.13.0

Interface is nice, but free bet process is not.For those of you intending to place the max $1000 risk-free bet, be careful. I signed up in time for March madness and had no problem with the deposit and my first $1k bet, which I placed on a basketball ML. When it lost, I went to log in to use my free bet, and I had been locked out. They asked for my ID, a selfie holding my ID, an address verification. Sent all that in, and then they came back and asked for a PayPal statement. Sent a screenshot of the statement, they said no, send the actual full month statement. Sent that, now still waiting to get back in, and meanwhile all these basketball games are going by, and my $1k free bet has a 7 day use-it-or-lose-it rule. I get why they want verification, but no other Sportsbook has been this strict or taken this long. And to have no problem taking my money, then turn around and lock my account after I lose, is ridiculous. I literally placed 2 bets…the 1k “risk free”, and then a parlay promo they were offering. Not sure how that flagged security….so again, be careful!.ShebawebVersion: 1.7.1

Hard Rock Is a complete scamBe careful with winning too much. I won about 1,838 in 3 separate transactions. Withdrew them as normal. 3 days later I’m still waiting on the first deposit to come through. Mind you I played my parlays and won as normal, contact customer service and of course get no help whatsoever, other than a email saying they’d respond in 24-48 hours and needed statements from my Apple Pay and my bank. How do you get a statement from Apple Pay is beyond me (plus you can’t even withdraw with Apple Pay so I don’t know what that had to do with anything), and besides that the card I use on Apple Pay is the same card that the money gets deposited on so it’s virtually the same statement. So now I’m stuck waiting on 3 deposits totaling almost 2 grand. I wouldn’t recommend using this app a lot, if you have another sports betting app, I’d use that. Hard Rock starts acting shady when a account hits too often. All of a sudden security is alerted? I’ve used the same card, same withdrawal method and all. Smh.Ridiculous.PeriodVersion: 1.13.0

Beware of Hard Rock Betting App – Far From Rock-Solid PerformanceI recently tried the Hard Rock Betting app and was sorely disappointed by the experience. The app appears to use slow updates intentionally, which feels like a tactic to mislead users on live bets. I’ve encountered hourly delays when dealing with financial transactions, which is unacceptable in the fast-paced world of sports betting. Furthermore, the app falls short in functionality; unlike other betting platforms, it doesn’t allow users to string together multiple parlays, which limits the betting experience significantly. This, coupled with a user interface that needs a lot of improvement, leads to a frustrating experience. I regret to say that my experience with the Hard Rock Betting app was very unsatisfactory. It has a long way to go before it can be considered a reliable and user-friendly betting platform. Until major updates and fixes are implemented, my advice would be to steer clear and consider other more reputable betting apps..Vason VarhoeesVersion: 1.8.24

FrustratedI never write reviews but this is the dumbest app I have ever used. I accidentally “fat fingered” the bet button and it does not give you any “are you sure you want to place this” option. So I inadvertently placed a bet for $1 and I have no option to cancel or cash out. I am immediately deleting the app. I would have bet more but now I am sick of this app. Better be careful typing in your bets or else. I would give -45 stars if possible. I know it’s only $1, but it’s not the money it’s the principle. Imagine I accidentally placed the bet for $1,000. Edit: I came back because I got an email from them saying my account was suspicious because I tried to withdraw my money, then they suspended my account. SCAM SCAM SCAM DO NOT DOWNLOAD THIS APP YOU WILL BE SORRY. YOU HAVE BEEN WARNED. I know I’m typing like a boomer, I’m just so frustrated I can’t think straight. Wasted my $100 promo bet on $1. Now I can’t even get any of my $100 Ideposited back, and my account has been suspended..HardrockbetsucksVersion: 1.8.25

Fake bonus betsDecided to wager on the Super Bowl game because of a promotion hard rock bet had. The company would give you a free matching bonus bet for your first bet up to $100 if you lost that bet. I wagered $100 and lost so they gave me a bonus bet of $100. The issue lies with using the bonus bet. A week later I wanted to wager on the ufc fight. I picked Topuria as my winner, then clicked on the button to use my $100 bonus bet but the “place bet” button is faded so I couldn’t actually place the bet. I chatted with three different customer support staff that couldn’t help resolve this issue. They wanted me to uninstall and reinstall the app which would’ve effectively terminated the chat to get me off of their screens. I tried it but it didn’t work. The simple solution would’ve been to just allow the staff member to place the bet for me but company policy wouldn’t allow it. Completely frustrating! Buyer beware!.Tonyl9112114Version: 1.9.0

DON’T DOWNLOAD THIS APP. SCAM!!!!!!!Stay away from this app it’s a scam. They cheat you out your money I bet 20 cents and they were taking out a different amount. Also if you win they won’t let you win again out of every casino I’ve played this is by far the most rigged. Their bonus promotion system makes no sense you’re not allowed to withdraw your money even if you match the bonus and when you forfeit you completely lose all of your money. Stay far away from hard rock it’s a scam and shouldn’t even be allowed on here. I’ve deleted the app and I’m sticking with FanDuel please don’t waste your money here you will spend a lot of money just to get a bonus and I’m talking over $100 and when you get the bonus they short you every time leaving you with only $5 after all the effort you put in just to get it. Definitely don’t recommend this app to anyone..Spencer2717Version: 1.10.0

NEVER reviewThis app is absolutely ridiculous! I couldn’t withdraw my winnings because they couldn’t verify it was me. So they needed me holding my ID and a bunch of other stuff. I sent it over and they said they’d get back to me within 24-48 hours. They didn’t get back to me FOR TWO WEEKS after I told them that I was over waiting and wanted at least my original investment back and would bring my business elsewhere. Weird how within minutes everything was good to go. I stupidly decided to give them one more try because I like that they had same game parley for hockey. Well I put in some money for one parlay game and there was an error. So I reached out and apparently they don’t have same game parleys for hockey. WEIRD AS THAT IS AN OPTION! So requested my money back and I can’t withdraw it for at least three days and I can try again. DONE with them..Bloved101010Version: 1.4.4

Below the competitionFor someone who uses other apps to place sports bets this one below average. Forget live betting. The first app I have used that is consistently inconsistent. You can cash out one minute but not the other? Can cash out one moneyline bet the entire game but not my other moneyline bet? Seems like shady business. I enjoy live betting but this app makes it impossible. Extremely annoying. Also if you have parlays it won’t update on which teams have won or which bets have hit in the parlay…..unless you lose. Those transactions go through within a minute. As a nhl better this app lacks all the things you can bet on compared to every other app. There are many other sports betting apps that simply do it better and Hard Rock should take some notes..Games all the timeVersion: 1.8.22

Rules are shadyThis app have several critical issue and here is a list of my experience: - Referral bonus don’t work as supposed! you would never see the referral bonus reflected on your account automatically (both users will end up fighting with customer service to request it, good luck with that). The bonus is up to 50, but don't expect always the maximum, and the other issue is that referral cannot be withdraw and has a expiration date of one week. -Bets on Soccer games are shady, for example I bet that a team will win and they did actually, but in my result my bet appeared as a loss because they only counts the official 90 min of the game, extra time a penalty are excluded (when you bet there is not information about this). In my opinion this is stealing. - Customer service is very limited and slow. Now is only available thru the app with the chat. Huge line and agents usually takes more than 5 mins between each typing (unacceptable). Overall this app is still in development and is not safe to bet big quantities or even small one. I suggest to stay just away of using it until they grow to the point that normal things work properly and more transparency..Eldris EloyVersion: 1.8.24

WAIT BEFORE YOU OPEN AM ACCOUNT !If you want to bet at a state of the art sports betting site, you’ve come to the WRONG SITE. I opened my account about a week ago and linked two of my checking accounts to the Hardrockbet app. During the first week, I made almost daily deposits from both of my accounts without any issues. However starting on December 29, I have been unable to make a deposit from either of my accounts. There is virtually NO CUSTOMER SERVICE DEPARTMENT. Your choices are a text chat (which I tried multiple times on December 30, o ly to waste 2.5 hours of my time because NO ONE EVER ENTERED THE CHAT, or you can email them. Which I did and of course I’ve heard from NO ONE. I would NOT OPEN AN ACCOUNT through this site until they can get their act together. If you’re expecting DRAFTKINGS or FANDUEL, you will be VERY DISAPPOINTED..Uschooler69Version: 1.8.22

Awful customer service; cash unable to be withdrawnI deposited with my cash and placed a Sportsbook wager and that wager settled with a win and they withheld my winnings from me due to a “pending casino bonus.” After speaking with customer service, one rep told me that if I forfeited my “casino bonus” (even though I placed a Sportsbook wager) that I would be able to withdraw my cash winnings from my Sportsbook. Then I asked if she was 100% sure and she changed her mind. The employees don’t even know the guidelines for this Sportsbook. The icing on the cake is that your first bet is supposed to be risk free up to $100 (as per advertised). I had to ask a week later where my risk free bonus bet was, it wasn’t until that moment they credited it to me. Absolutely pathetic on Hard Rock’s part to allow this. Do better..AurigemmajoeVersion: 1.8.24

Promo intuitiveness crater an otherwise great appWhen you’re in a logged in state on the app (so it knows who you are), Hard Rock will show you all promos that *exist* and not the ones that you are *eligible* for. I’ve followed all the rules (odds, wager size, etc.) - only to have to later be told by Customer Support some condition that was not clear on the T&C that I am not eligible. There wasn’t any info I could look up to know that I wasn’t eligible before placing the wager as I hit every requirement. Venmo on the app is excellent, however. Fastest payment almost of any book. Overall, I’ve just been burned too many times by unclear/shadier promo eligibility responses. If they would only show people what they’re *eligible* for with promos, then it would be much more intuitive, and I’d use them again..RCB IIVersion: 1.6.1

That 4.8 stars is definitely fakePlease steer away from putting any time or money into this app. Years ago when it was released, myself and some buddies decided to try it out. I was never able to place my first bet after putting money into the app, it kept saying there was an error and couldn’t process the transaction. After trying again a few times and not being able to place a bet due to errors, I decided to withdraw the funds from my account. This is when my account was suddenly suspended, restricting me from withdrawing the funds I put in. I tried calling the 1-800 number for help, no one ever picks up. All of my buddies ran into the same issue, the app has our money trapped with no way to call for getting it out..TxX5000Version: 1.8.1

Be aware, Go with something elseThis might be quite literally the worst betting app in the history of betting apps and to make matters even worse- the customer service is awful and they do not have transparent policies. Be very aware, if you are going to download any money into this app that you may have a chance of never getting it back if you don’t even wager it. This is real money on this app not fake casino coin but if you look at the way, they treat you as a customer or you would assume it is fake casino points. I would give it negative stars if I could. if I had to recommend an app, I would say fanduel is so much better, the interface is better. The customer service is better, the promotions are better the interface is better..Starz2uVersion: 1.7.1

No customer serviceIf you run into a problem you have to use their chat feature. After you are verified they say they are transferring you to a live agent. 15 minutes later they still have not responded Watch out for the bonus bets. They offer them so to open the app and they disappear Additionally since this is the only way to bet in Florida they are taking advantage by raising the juice in bets. Compare their line to Vegas where there is competition and you will see it. Lines which should be -110 are routinely set at -115. That’s huge. The state of Florida seems unwilling to come down on this. There is an unholy alliance between the Seminoles and the State.Bigger ElVersion: 1.13.0

Try not to win too muchThey banned me from promotions because I was winning too much on their app. I was using hard rock sport books for a couple months and I’ve had some recent success in back to back weeks and all of a sudden I, “don’t qualify for promotions anymore.” And they won’t give me an exact reason or explanation for why this happened. This is the email I kept getting from hard rock directly. “As stated prior, this is a decision made by our trading team. They are not available to talk with player. If they decide to change things, they will reach out to us and we will let you know. I appreciate your time in contacting Hard Rock Sportsbook. Let us know if you'll need further assistance.” They’re bums..Eddy BestiaVersion: 1.6.0

Not wanting to pay withdrawals for winnersI downloaded the app .I placed a bet an won .I went to withdrawal the money .They sent me a text message asking me to upload my ID which I complied .I then verified the account the money was being withdrawn to via plaid on their App . I received an email asking me for 90 days of bank statements .I’m not giving them 90 days of bank statements when I have already verified my location , my identification , and my account .The email said if you do not provide them with 90 days of bank accounts they will restrict you’re account . I sent them a follow up email and have yet to receive a response .It was impossible to reach anyone on live chat . Not a good look hard rock ..A-A Ron 1Version: 1.8.22

Light amd wonderHello I have been playing this casino for years and spent thousands of dollars. I play so much that I know when stuff hits but since this light and wonder took over and this new update. It’s not even fun to play anymore. And I understand it’s a game of chance but when you put over a thousand dollars into one slot and not even get. A bonus. It’s crazy. So maybe try a slot that. Is not light and wonder slot When I first started playing. I could make a couple of hundred last. For hours. On slots. Now. No joke nothing. And also. when the. Do a hundred percent match deposit They do somthing to the machines. Because. I go through it. Without nothing. They are so rigged now.Zero12333Version: 1.12.0

App isn’t a scan but is super difficult to withdraw money.I deposited $500 into the app for the risk free bet and only bet $100 and tried to withdraw and thought it was going through, it says up to 3 days it will be withdrawn. So nothing after the 3 days I contact support and they said I need verification of my account with in total I did twice and sent a month statement of my PayPal that I finally withdrew my money that took about a week of contracting support. I was worried I would never see my money again but it’s just a long process. Tip: don’t get upset with support it would only slow down the process. I simple said I wanted to bet more on this app so I needed my money withdrawn..TjjjjjjjjjjjjjjjjjjjjjVersion: 1.8.4

RunGreedy is an understatement. It takes a lot for me to want to leave a review but this is one of those times. My personal experience: You might get an initial hit in one of the games, then you will experience very low return slots to the point you have to be honest with yourself and stop wasting your money here. If you enjoy dumping your hard earned money into deposits that you will plow right through with very little return from the casino to sustain playing, this is for you. So what did I get in return for all my deposits & playing? — I was rewarded with a few free penny spins - maybe you get 30 cents. It’s insulting and makes no sense at all. It’s a stable APP experience - that is what I can say that is positive. Otherwise, it has been absolutely brutal. I gave this Casino way too many chances. Can’t be this greedy and expect players to stick around. And please do not congratulate a player for depositing money - like we are privileged to play here. A “Thank you for your donation” seems much more appropriate..RKF2017Version: 1.14.0

Jennifer and whole customer support team need more trainingI emailed support saying that I can’t sign up and they told me it was because there were multiple accounts… without trying to fix the situation. (I’ve never used Hard Rock Bet before). And now I’ve emailed them twice since that with no response. The customer service team at Hard Rock Bet needs some serious training. Edit: They told me on Saturday that I would be contacted in 48-72 hours so that they can verify my account. It’s Wednesday and I have yet to be contacted nor is my account verified. This company is hoIding potential Florida customers hostage because it is the only app that offers betting in Florida..Will McDavisVersion: 1.8.23

AVOID THIS APP-THEY STEAL MONEYI was able to use the app for approximately two weeks at which point my account was suddenly suspended. I’ve spent the last month emailing and chatting with hard rock representatives to try and get the $175. It was in my account returned to me. They’ve closed my account and ignored every ask to get my money back. The excuses that my account needed to be verified? I provided all the information required several weeks past, and then I followed up only to find they needed additional information of which they never asked for. AVOID THESE CRIMINALS! Hopefully the gambling Monopoly will be lifted in FL and people will actually have a choice in FL…doubtful though..Krueg PieVersion: 1.8.22

Scammers. Terrible customer service.On their website, they literally have a $25 bonus sign up no deposit required. I contact customer support. Worst experience in my life. I have never dealt with anything like this. This lady is literally trying to convince me that that is not the actual website so she sends me a link to download the app and says that that’s the website when it’s literally the link to download the app I can’t make this up. I will not be wasting my time energy or money on this app and I only gave it a shot because of the bonus so no I’m deactivating my account and I’m letting everybody know I wouldn’t use this app if I were you..BarbiePlaysVersion: 1.8.22

MisleadingI want to give this application 5 stars for ease of use, and as an application it works splendidly. However, when it comes to wagers in the NHL it is very misleading. The application does not indicate that the Moneyline excludes overtime, but when you investigate further, they have betting options excluding over time in other categories (Goals Scored etc..) Placing a wager on a team to win, that team winning in overtime, and still not being paid when there was no indication that any over time victory wouldn’t be honored is incredibly misleading. This needs to be fixed. Otherwise, this application is great..Bill988614Version: 1.8.17

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