Delta Dental Mobile App Customer Service

I was walking the dog after a dental procedure and wanted to check in on my Delta dental benefits. I tried loading the website, but the member portal is so bloated and Janky. It just wouldn’t open on my phone on 5G so I figured I’d give the app a shot because I figured it was a lot of client library loading that was causing problems. After downloading the app and logging in it worked perfectly. I could see my benefits and authenticate and even offered to set up Face ID. So the app worked very well and had all the info I was hoping to get. I would give the member portal zero stars, however. I don’t know what needs to be done, but the page load is monstrous and needs to be optimized. Also, during authentication, I got to see the actual name of the auth provider something something – prod. That felt a little janky and didn’t feel like something the user should see but I’m glad it wasn’t – dev or – stage 😓

It’s dental insurance. It’s is what it is and nothing more. The app is designed to help make transactions easier and providing coverage details. It is nice having digital copies of insurance cards as well. The app does that and I’m very satisfied with the app. This is only my opinion. There are many coverage options to pick from. It’s up to the patient to read what is covered and what is not and pick the plan that best fits them 🤷🏽

I was on a “retired” version of this app and it was literally unusable. The old app wouldn’t let me sign-in most of the time and when it did, I got no functionality. I found this new version of the app when I noticed my old delta dental app literally said “retired” on it. Downloaded this new one and so far it’s working. Shows me all the info I was looking for and it lets me sign in normally.

So the first time I tried signing in, it gave an error. But after that literally everything in the app worked so well. I’m actually shocked at the reviews. This app is so simple and easy to use, yet powerful. I’m gonna give the devs credit where it’s due. Of course if my experience changes so will my review. But right now I’m actually very impressed by the app.

After registering, your information is automatically loaded. You can start searching for what’s in your network. Everything is accessible on the home page. Navigating is straightforward. Haven’t had any issues so far and you can download your ID cards to your Apple Wallet. Very helpful, no paper. Thanks!

I see all these 1 star reviews and it had me worried! I still downloaded and used the app and it works extremely well, it seems any of the problems people were having in the past now seem nonexistent! Don’t let the reviews scare you, the app works perfectly fine!

Decided to write this review after seeing many negative posts. The app has been fixed in many areas and clearly most of the bugs in it before are gone. The app works well, and I had no issues during the login process. Federation to the provider sign in portal was perfect.

The applications does everything you need it to do and more. The ID card is easy to access and you can even add it to your Apple Wallet if you don’t want to use the app. You can see all of your claims and you can even see what you’re provider charges for a certain procedure.

Oh my gosh. First time using my paycheck deduction for Platnium Delta Dental. Got my account registered and this is where I’m stoked: the app is very up to date! 1. Uses Face ID 2. You can add your dental ID to your digital wallet (SCORE) 3. Huge fan of the features at the bottom (besides home there’s 4 different tab selections to do stuff, including finding a dentist and adding your benefit funds on a scale). This is one of best insurance apps I’ve had along with my car insurance, so 5/5 from me! The fact it’s highest coverage of dental (first time having that in over 5 years!!) is the most clutch. Thank you Delta Dental🔥🫶🏽💯

Edit: Contacted Support and they were able to resolve my issues (though it took three weeks). I can now log in and see my insurance card and claims. App always says password incorrect using the same password that works on the Delta Dental of Washington’s website.

I have used delta dental for the past 14 years. Yes, they reimburse you for dental procedures and I find the reimbursements rather fair. There is also an appeals process and a recoding requests that can be made. I find the model helpful for a family of four. I use my favorite dentist and Delta dental reimburses time for the dental work. Thanks

…probably the best thing I’ve seen in an insurance app! This is so helpful - the last thing I seem to remember to do when going to an appointment is pulling up my insurance card before check in (they all hide it in different places within the app). This makes it QUITE easy. I wish more apps did this.

Update: The app works now, ********************** Go to the website, enter your state of coverage, just a FYI it might not be the state you live in. Back to the App, I had to register on the website ,the App won’t let me login. Developer I understand this is probably on their end but please fix this.

So what’s the point of this app anyway???? In previous years I was able to see benefits, coverage, if my spouse was still covered, track claims, etc. Got a claim letter in the mail that doesn’t look right so I go to my trusty Delta app and I’m told the app has been retired and I need to download the new version. Done! Open it and there is NO benefits info, no info about dependents and no info on my current claim!!! I try looking in the “more” section and an alert comes up that the info I am looking for “will be available in 2022…..um it’s January 2022 right now so why is this not available???? DO NOT waste your time even Spaniard if this app it is useless and now you will NOT have access to your delta info. Unacceptable! How are you supposed to manage your insurance this way. Additionally trying to post this review and every “nickname” I choose supposedly has been taken!!

This app is complete garbage. I can’t log in from the Home Screen despite deleting and reloading the app multiple times. The help desk is useless and just tells me to keep trying. The website is garbage as well and in order to pay my bill I have to call and get a special link. I guess their tech group as a whole is fairly useless. Update 12/24: I received an email purporting to be a developer response to my review giving me a link to provide more information about my issue. The link took me to their Mobile App FAQ page which gave me a bunch of worthless information and no place to input anything. The “contact us here” link takes me to a sales page. If anyone ever reads this, my latest problem is that the app won’t even connect to the server. So, in conclusion, this worthless app is now even worthlessier.

When I login it says unable to retrieve account details and directs me to contact their customer service. Their customer service states they do not provide technical support for the Mobile App. Then what is the point of saying to contact customer service?!? I cannot access my insurance information to give to providers using the web browser on my phone. I don’t typically take my laptop with me to the dentist, but guess I’ll have to so I can access my insurance information that i pay for. I don’t think I will continue to use this insurance provider in the future as it’s a pain to access your information and they do not provide physical cards. Absolutely ridiculous!!! A poor excuse for an app and a company.

I really wish this app would work. It’s set up easy (enough) to navigate and get the info one would need but… GOOD: Able to finally log into my account, see my member ID #, and view my dentist’s contact info. That’s an incredibly low bar. BAD: Unable to view my claims (either blank or says “We were unable to process your request, sorry for the inconvenience.”). Unable to see how much of the annual and lifetime maximum $s are remain available to spend. Unable to see coverage (benefits section shows “member pays” as 0% for every service, which I wish were true but know it’s not). Web site is no better (zero info about claims to date or coverage $s remaining).

Input in information to register and press Register and the app goes into the netherworld. 35 years of IT. Possibly worst app I have seen. First I installed Delta Dental Mobile App and tried. Nope. Deleted it. Installed Delta Dental Mobile and tried. It has instructions to delete it and install the other . Neither works. Care about our teeth but not our sanity. You MUST register for the online account via website in order to sign in on the app. Once you finally get on the app, surprisingly no way to see benefit summary. And when you switch to another app(e.g. app store to update a review?) and go back after mere seconds, the app has challenges with what little it does. The screens have trouble coming back up and when they do they disappear. Same happens after trying to get a cost estimate without having exited app. Only way to get then to stay showing is close app, reopen and not switch apps. Using IOS 14.8 on Iphone 12. Developers need much better QA vetting this before release.

There should be a no star option. The App does nothing but waste time. It asks you to register, then after you enter your private information, it sends you to a website where you have to re-enter the same information again. After that, you get a verifying email where the you click on a link that takes you to a sign-in page, which does not recognize you and asks you to start all over again. Such an annoying app, and very disappointing for a big company to put it out there. It also erodes my trust as I have entered my private information twice, wasted my time, and end up with nothing.

Tried to find a dentist but the search is just spinning for minutes. It’s not a broad search as I was using the plan type, dentist type and the Dr last name. Won’t pull. Just spins. App support has no contact info for “app support”. I had to use online search to locate one. Don’t offer an app to search if it didn’t work! I had jump thru hoops reset password, set up new authentication. Waste of my time. And there is no customer service option through the website to notify this company that they’re having an issue with their app that needs to be fixed so I get to now do a review with one star because I can’t put in ZERO stars!!!

I have been trying to get the phone app to work for over 2 months now. I can log into the web portal just fine on my laptop, but apparently (per their tech support) the phone app uses a separate database that can’t talk to the one associated with the web portal. I’ve played the phone tag game talking to both sides, but all they can do is finger point and blame each other. With today’s technology you would think Delta Dental could figure this out and do it with ONE database. I’d hate to think if airlines ran their business this way. Best of luck, but your time will likely be better spent doing something more meaningful like watching paint dry.

If it allowed a zero star review then that’s more fitting for this app than one star. This app is absolutely worthless. I don’t understand why they would even develop an app that doesn’t work. I can’t login to my account it keeps telling me account not found even though I am able to log in via the website just fine. I tried registering but it just brings me to the website and asking me to login with no further prompts to continue. I just wanted a easy way to access my ID card and claim information. Don’t waste your time you’re better off just opening a browser on your phone and logging in that way.

I have tried to use this app for over two years now and it never lets me login. And then when I continue as guest to try to contact them or access phone numbers, it still doesn’t work. It doesn’t reroute you to the Internet app. It doesn’t let you see their phone number. It doesn’t let you submit any kind of ticket. What is the point of this app and how come it has not been fixed in like two years? I have never been able to log into this app. And when I login online to Delta dental there is limited information this has got to be like the worst insurance user interface manager ever.

This app has been extremely buggy for years and they apparently don’t care to fix it. I even have the newest iPhone now, but the Delta Dental app still crashes upon login (as it has since 2022) and won’t display my ID card. All I’m trying to do is look up my ID number for an appointment next week. And no, I don’t feel like calling and dealing with AI until I get a real person to help me. It’s frustrating, Delta being this behind/apathetic with their technology might be enough to make me switch providers next year. I’m encountering more good Dentists that no longer accept their insurance anyway.

The shop is developed and controlled by the national Association. Nonetheless, mechanism to request assistance in the app refers you to your states local chapter. Those folks of course say sorry we can't help you with the app you have to talk to the national Association because it's under their control! If you contact the national associations support desk they refer you back to your local chapter! It's absurd. It has been working fine but then with the updated app unable to login can't get any help the date is submitted to reset the password isn't recognized it's a complete fail. What a joke. Should be zero stars

Choke full of bugs. Not useable at all. After filling in login names, passwords, recovery answers, email, and other user information, the app just got stuck on the same page. There’s no error message anywhere as I scroll up and down the page. After a while, I tried again and the only difference is it says the user names is being used and I need another one. Again stuck on the same page. Wasted two hours on this sign on process without anything to show. Tried calling delta dental and was put on hold for two hours. I gave up.

I need to reset my password. The website was not sending me a link despite displaying a message that it had, and Delta was unable to help over the phone. This app is actually more dysfunctional than the website, displaying a blank box instead of my “challenge question”. Why has my coverage been terminated when my employment remains the same and HR didn’t change anything? We just don’t know! Look up the salary of the CEO of this parasitic rent-seeking entity and weep. Everyone behind this app, the website, and the company itself deserves a root canal.

I’ve never reviewed an app before, but I had to come here and let everyone know how disgustingly bad this app is. They retired their old app, so you have to download the new version. No problem, download the new version. Once you try to sign in after the slow load time and buggy screens, it’ll tell you it no longer remembers you. You try to recover your account, and then suddenly your account doesn’t exist anymore. You try to recover it various other ways, only to be continually redirected to websites that also don’t help. This app and company are absolutely terrible.

Imagine you’re using an app to see how much money you have in the bank. Then the bank makes you download a new app, and this new app has no such function. How do you know how much money you have? This app is truly pointless to me and I’m forced to use it because they retired the other one. I would like to know whose idea it was to force this version upon users without full functionality. Also please keep in mind that the plan to ‘return these features in 2022’ is both: A. Not a promise and B. Incredibly vague. December 2022 is a year away.

This is a glorified digital id. The find a dentist function does not allow you to put in a range, just a zip. Then it doesn’t return dentists that are there - my current dentist never showed up no matter what search terms I used. The terms of use are so long that I could have signed my house over to Delta without realizing it. I know what procedure I need, and I know that not every dentist does it. Why not allow folks to search for dentists covered by their plan for a given procedure? You could add that to the cost estimator function, perhaps?

Why does this app crash every time I sign in and proceed to give me the same error? I literally can’t do anything. This app has been out for 3+ years and it’s filled with bugs. How is this part of your business model? Seriously, if knew your application were this crappy I would have picked another insurance co. There’s no way y’all are efficient with an app like this proudly recommended on your website. Do better or delete the mobile app. This app is an utter failure. Whoever y’all are paying to run it clearly took the money and ran.

I would give this app 4 or 5 stars if it worked. Most of the time it doesn’t work or takes an eternity of “thinking” just for it to tell you it can’t process you request at this time and try again later. I have already checked that I have the latest version update, phone is up to date and internet connection is good. Re-booted phone, deleted and re-installed program. It all failed. This app has much to be desired. I give this app 1 Star. Don’t waste your storage space on this app. It’s not worth it.

This version is a downgrade from their previous app. We used to be able to track claims and view Estimate of Benefits (EOBs) and payments but they gutted those features from this “updated” version. I have a regular dentist so the need for the finder is mostly useless. If you’re dentist is out of network then the estimate or is also useless. All that remains is the ability to view your insurance card which I already added to my Apple wallet, so again useless. Please bring back the claims review functionality!

Up until recently to I used to be able to go to their website and see when my next eligibility is for cleanings, etc. looks like they removed that function and now it doesn’t even display when I last went to the dentist at all. It also removed my dependents so I can’t even see my family members either. After adding one of them back manually I checked and it has no history or eligibility for them either. App is literally worthless.

I panicked when I saw my dentist had a bunch of processed payments for work that was not done. Called Delta and they told me to use web instead. Web showed very different status. Estimates on web were listed as processed payments on app Note to “developer”: hey kid - if you are going to just screen scrape you have to test on all possible inputs. Tell them you need formal API or you can’t provide an app. This is not an area where playing around is acceptable.

Every time I try to use the app, it refuses to accept any information I put in. I get all kinds of error messages. My user name isn’t any good, my password isn’t any good, or my information doesn’t match. I finally got in after having to change my password. Why, I don’t know. I changed it the last time I went through all this nonsense trying to login. When I finally got logged in, I couldn’t really do anything with the app, so all the trouble I went through was all for nothing.

I read all the other bad reviews but I thought “It can’t really be that bad. The company can’t neglect the app that much.” I was wrong. Like so many others, I was unable to login. I contacted support and didn’t even receive so much as an acknowledgment. As other reviewers have said, it really is an embarrassment. Update: The developer responded and said to submit a help request- which I did when I submitted this review and for which I have not received a response. What a joke.

This app is literal trash. It was not ready for beta testing let alone release. They retired their old app before this one was even close to ready. They have not correctly coded their phone number links to actively make calls with the click, so that is useless. The app is not taking the old login and won’t let you register when you try that way. The old app was minimal, but worked just fine. This app is less than minimal and has a bunch of obvious errors upon release.

After reading the detailed comments posted and the details of v. 1.12, I cautiously installed the app (onto my old SE). I successfully logged in to my existing account, had my member card emailed to myself and linked my dentist’s information. No issues encountered. I conservatively entered a “3” to not skew the data up, but hopefully the issues others reported may have been resolved.

I downloaded this app about a month ago when my employer switched to delta dental insurance. The app did not work at all then and it still doesn’t. All it does tell me I am offline even when I am at home with WiFi in addition to a strong 5G cellular data signal. It’s inexcusable for a company this big to allow their app to remain completely broken for so long. Incredibly disappointed in how little they seem to care about their customer service tools.

I can’t view any of my claims, the app “apologizes for the inconvenience “ when I try to view a claim, my benefits, my dependents, my deductibles.. literally anything. I can see my card and look at dentists, which are two things I don’t need. Pretty useless app, the old one was better, and that was pretty terrible too. It’s bad enough the insurance doesn’t cover anything and is a waste of money, the app could at least function how it should so I can keep track of my dental care costs.

It’s a bad idea to release an app in a hurry when it’s absolutely useless for the customers. Says the features for checking claims and coverage will be available in 2022. I think those two make up the most important feature in the app. Patients use an insurance app to check the coverage, claims and provide an ID. The ID kinda works by adding to the Wallet but doesn’t display member ID or group ID. I added my preferred dentist via the webpage but that doesn’t reflect in the mobile app.

Though DD’s website says I should be able to log-in to the app with the same user ID & password as the website, I got an authentication error message just trying to log-in. I use an iPhone 12 and iOS 15.1.1. I subscribe to this insurance directly thru DD (not the health connector or an employer) so maybe that’s the problem, but that’s no excuse. I’m not even going to bother trying to sort it out because if it’s anything like the website, it’s functionality, ease-of-use and accuracy will be awful.

Apparently the app is different from the Delta Dental website. I created a new user and password on the Delta Dental website, and I was able to login and see my benefits. When I tried to login on the app it says it’s an incorrect ID and password. I triple checked to make sure that I was using the same ones. I even logged out of website and logged back in to make sure I was using correct credentials. It would not log me in. I will just use the website instead.

I can display my insurance card and find dentists and the app is easy to navigate. However, the claims info is very limited. On the website, I can view complete details, including how much insurance paid and what my remaining costs should be. With the app you can only see submitted charges. So, for any real claims information, you have to use the website.

Makes me re-sign in almost every time I open it. What’s the point of enabling biometrics if it never uses them?? Half the time whatever I’m trying to do won’t work, and today I open it to(try to) check on a claim and it says my account is inactive. What a joke of an app. I wonder if it’s this level of competence that is leading to every dental office in the area to refuse to deal with delta directly… Hurry up and get bought by a company that can handle existing in the 21st century.

It would seem that either they fixed a lot in this app, or many reviewers don't have much experience with mobile apps- its not anywhere near as bad as a lot of the reviews would lead you to believe. I managed to get everything done that I needed to on the app, right down to finding a dentist with good ratings close to my home. 3-1/2 stars

I don’t like this version. You can’t see anything as you could with the previous. Nothing pops up for the exception of my name and employee and what type of plan I have. The summary doesn’t open and cannot see any information for what is left on my usage. This is just terrible. I’m deleting this app and will just call for any information I need. Not sure who came up with this version but please go back to the drawing board. This is not it.

I would like to report that the back arrow is not working after selecting “view info” for my dentist. I have to close the app and sign in again to view another screen. I am using iOS 15.7.3 on an iPhone 7 plus. The app is up to date because I just installed it. I was easily able to register, sign in, choose biometric login and add our dentists.

If you have dependents on your plan you can’t see their information, nor can they use the app with their own login. so no digital ids or functionality whatsoever unless you are the primary subscriber. Even then there’s not much you can do. Plan info does not appear correctly or does appear inaccurately. You can try support but that is for entertainment purposes only. See how many different answers you can get for the same question!