Delta Dental Mobile App Customer Service

Delta Dental Mobile App Positive Reviews

The app works well and has the same info as the websiteI was walking the dog after a dental procedure and wanted to check in on my Delta dental benefits. I tried loading the website, but the member portal is so bloated and Janky. It just wouldn’t open on my phone on 5G so I figured I’d give the app a shot because I figured it was a lot of client library loading that was causing problems. After downloading the app and logging in it worked perfectly. I could see my benefits and authenticate and even offered to set up Face ID. So the app worked very well and had all the info I was hoping to get. I would give the member portal zero stars, however. I don’t know what needs to be done, but the page load is monstrous and needs to be optimized. Also, during authentication, I got to see the actual name of the auth provider something something – prod. That felt a little janky and didn’t feel like something the user should see but I’m glad it wasn’t – dev or – stage 😓.ActionScriptedVersion: 1.32.0

Needed to level this out a bit…It’s dental insurance. It’s is what it is and nothing more. The app is designed to help make transactions easier and providing coverage details. It is nice having digital copies of insurance cards as well. The app does that and I’m very satisfied with the app. This is only my opinion. There are many coverage options to pick from. It’s up to the patient to read what is covered and what is not and pick the plan that best fits them 🤷🏽.DillanMejiaVersion: 1.14.0

New app works nowI was on a “retired” version of this app and it was literally unusable. The old app wouldn’t let me sign-in most of the time and when it did, I got no functionality. I found this new version of the app when I noticed my old delta dental app literally said “retired” on it. Downloaded this new one and so far it’s working. Shows me all the info I was looking for and it lets me sign in normally..JeremyDylanLugoVersion: 1.8.0

Simple design, but very utilitarianSo the first time I tried signing in, it gave an error. But after that literally everything in the app worked so well. I’m actually shocked at the reviews. This app is so simple and easy to use, yet powerful. I’m gonna give the devs credit where it’s due. Of course if my experience changes so will my review. But right now I’m actually very impressed by the app..NtipunVersion: 1.26.0

App seems to be working fine!I see all these 1 star reviews and it had me worried! I still downloaded and used the app and it works extremely well, it seems any of the problems people were having in the past now seem nonexistent! Don’t let the reviews scare you, the app works perfectly fine!.ZenocistVersion: 1.20.0

App Works Well Now!Decided to write this review after seeing many negative posts. The app has been fixed in many areas and clearly most of the bugs in it before are gone. The app works well, and I had no issues during the login process. Federation to the provider sign in portal was perfect..Juniors234Version: 1.19.0

Simple and EffectiveThe applications does everything you need it to do and more. The ID card is easy to access and you can even add it to your Apple Wallet if you don’t want to use the app. You can see all of your claims and you can even see what you’re provider charges for a certain procedure..Frozen PulseVersion: 1.32.0

WorksEdit: Contacted Support and they were able to resolve my issues (though it took three weeks). I can now log in and see my insurance card and claims. App always says password incorrect using the same password that works on the Delta Dental of Washington’s website..Siraj RVersion: 1.27.0

Happy smileI have used delta dental for the past 14 years. Yes, they reimburse you for dental procedures and I find the reimbursements rather fair. There is also an appeals process and a recoding requests that can be made. I find the model helpful for a family of four. I use my favorite dentist and Delta dental reimburses time for the dental work. Thanks.Markyad33Version: 1.24.0

Display ID on Sign In screen……probably the best thing I’ve seen in an insurance app! This is so helpful - the last thing I seem to remember to do when going to an appointment is pulling up my insurance card before check in (they all hide it in different places within the app). This makes it QUITE easy. I wish more apps did this..SaverTreeVersion: 1.33.0

Installed 1.12 and had no issuesAfter reading the detailed comments posted and the details of v. 1.12, I cautiously installed the app (onto my old SE). I successfully logged in to my existing account, had my member card emailed to myself and linked my dentist’s information. No issues encountered. I conservatively entered a “3” to not skew the data up, but hopefully the issues others reported may have been resolved..Captainmarvel99Version: 1.12.0

Works Now, ThanksUpdate: The app works now, ********************** Go to the website, enter your state of coverage, just a FYI it might not be the state you live in. Back to the App, I had to register on the website ,the App won’t let me login. Developer I understand this is probably on their end but please fix this..Rad99004Version: 1.3.0

Not too badIt would seem that either they fixed a lot in this app, or many reviewers don't have much experience with mobile apps- its not anywhere near as bad as a lot of the reviews would lead you to believe. I managed to get everything done that I needed to on the app, right down to finding a dentist with good ratings close to my home. 3-1/2 stars.Killer planesVersion: 1.26.0

New userI would like to report that the back arrow is not working after selecting “view info” for my dentist. I have to close the app and sign in again to view another screen. I am using iOS 15.7.3 on an iPhone 7 plus. The app is up to date because I just installed it. I was easily able to register, sign in, choose biometric login and add our dentists..JavkieannieVersion: 1.18.1

Seems betterI’m sure there’s substance to many of the frustrated reviews, it in my experience the app has worked flawlessly. It helped me find dentists to take care of an extraction and everything went smooth..LigaboboVersion: 1.27.0

Good enough. Got digital ID cardI was worried by the negative reviews, but it’s all people who have a low cost plan and are frustrated with their coverage. I got the app to add my ID card to my apple wallet. It did that within 30 seconds of downloading the app. I’m satisfied. 5/5.DissapointKentVersion: 1.18.1

Everything I needI am a veteran, using the app for the veteran benefit Delta plan and it works great for me. I’m not sure why it’s rated so low, or if they have made a lot of good updates or what. Everything worked and works great so far..DgpapkeVersion: 1.33.0

Works fineI already registered on the website then decided to download the app. Everything is present on the app and it works perfectly fine for me..AhshdjdkfkdlamflVersion: 1.24.0

Added claims finallyThe ability to look up claims has been added to the app. Thank you. That’s really the primary reason to have a dental insurance app. I tested it and it works, I’m able to see my most recent claims. Smile!.RosebudYTVersion: 1.12.0

Seems to work fineNot sure about these other reviews, but I was able to log in fine, see my dental cards, claims, dentists, etc. nice and easy app. Don’t listen to all the bad reviews..CraigRegVersion: 1.27.0

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Delta Dental Mobile App Negative Reviews

Terrible App No Benefit info at allSo what’s the point of this app anyway???? In previous years I was able to see benefits, coverage, if my spouse was still covered, track claims, etc. Got a claim letter in the mail that doesn’t look right so I go to my trusty Delta app and I’m told the app has been retired and I need to download the new version. Done! Open it and there is NO benefits info, no info about dependents and no info on my current claim!!! I try looking in the “more” section and an alert comes up that the info I am looking for “will be available in 2022…..um it’s January 2022 right now so why is this not available???? DO NOT waste your time even Spaniard if this app it is useless and now you will NOT have access to your delta info. Unacceptable! How are you supposed to manage your insurance this way. Additionally trying to post this review and every “nickname” I choose supposedly has been taken!!.Hunga mack a chewVersion: 1.2.0

TERRIBLE!!!When I login it says unable to retrieve account details and directs me to contact their customer service. Their customer service states they do not provide technical support for the Mobile App. Then what is the point of saying to contact customer service?!? I cannot access my insurance information to give to providers using the web browser on my phone. I don’t typically take my laptop with me to the dentist, but guess I’ll have to so I can access my insurance information that i pay for. I don’t think I will continue to use this insurance provider in the future as it’s a pain to access your information and they do not provide physical cards. Absolutely ridiculous!!! A poor excuse for an app and a company..Heather728186Version: 1.26.0

Waste of timeThere should be a no star option. The App does nothing but waste time. It asks you to register, then after you enter your private information, it sends you to a website where you have to re-enter the same information again. After that, you get a verifying email where the you click on a link that takes you to a sign-in page, which does not recognize you and asks you to start all over again. Such an annoying app, and very disappointing for a big company to put it out there. It also erodes my trust as I have entered my private information twice, wasted my time, and end up with nothing..Harry BowlesVersion: 1.2.0

REGISTER button Doesn’t work at allInput in information to register and press Register and the app goes into the netherworld. 35 years of IT. Possibly worst app I have seen. First I installed Delta Dental Mobile App and tried. Nope. Deleted it. Installed Delta Dental Mobile and tried. It has instructions to delete it and install the other . Neither works. Care about our teeth but not our sanity. You MUST register for the online account via website in order to sign in on the app. Once you finally get on the app, surprisingly no way to see benefit summary. And when you switch to another app(e.g. app store to update a review?) and go back after mere seconds, the app has challenges with what little it does. The screens have trouble coming back up and when they do they disappear. Same happens after trying to get a cost estimate without having exited app. Only way to get then to stay showing is close app, reopen and not switch apps. Using IOS 14.8 on Iphone 12. Developers need much better QA vetting this before release..Rb3691Version: 1.1.0

FutileI have been trying to get the phone app to work for over 2 months now. I can log into the web portal just fine on my laptop, but apparently (per their tech support) the phone app uses a separate database that can’t talk to the one associated with the web portal. I’ve played the phone tag game talking to both sides, but all they can do is finger point and blame each other. With today’s technology you would think Delta Dental could figure this out and do it with ONE database. I’d hate to think if airlines ran their business this way. Best of luck, but your time will likely be better spent doing something more meaningful like watching paint dry..Secure?Version: 1.9.0

UselessI have tried to use this app for over two years now and it never lets me login. And then when I continue as guest to try to contact them or access phone numbers, it still doesn’t work. It doesn’t reroute you to the Internet app. It doesn’t let you see their phone number. It doesn’t let you submit any kind of ticket. What is the point of this app and how come it has not been fixed in like two years? I have never been able to log into this app. And when I login online to Delta dental there is limited information this has got to be like the worst insurance user interface manager ever..DigitalChoclatVersion: 1.31.0

WorthlessIf it allowed a zero star review then that’s more fitting for this app than one star. This app is absolutely worthless. I don’t understand why they would even develop an app that doesn’t work. I can’t login to my account it keeps telling me account not found even though I am able to log in via the website just fine. I tried registering but it just brings me to the website and asking me to login with no further prompts to continue. I just wanted a easy way to access my ID card and claim information. Don’t waste your time you’re better off just opening a browser on your phone and logging in that way..Bitterman666Version: 1.2.0

Developer fails to take responsibilityThe shop is developed and controlled by the national Association. Nonetheless, mechanism to request assistance in the app refers you to your states local chapter. Those folks of course say sorry we can't help you with the app you have to talk to the national Association because it's under their control! If you contact the national associations support desk they refer you back to your local chapter! It's absurd. It has been working fine but then with the updated app unable to login can't get any help the date is submitted to reset the password isn't recognized it's a complete fail. What a joke. Should be zero stars.ScottfgVersion: 1.5.0

UselessChoke full of bugs. Not useable at all. After filling in login names, passwords, recovery answers, email, and other user information, the app just got stuck on the same page. There’s no error message anywhere as I scroll up and down the page. After a while, I tried again and the only difference is it says the user names is being used and I need another one. Again stuck on the same page. Wasted two hours on this sign on process without anything to show. Tried calling delta dental and was put on hold for two hours. I gave up..Jcyl1Version: 1.31.0

I’ll pay out of pocket at this pointI need to reset my password. The website was not sending me a link despite displaying a message that it had, and Delta was unable to help over the phone. This app is actually more dysfunctional than the website, displaying a blank box instead of my “challenge question”. Why has my coverage been terminated when my employment remains the same and HR didn’t change anything? We just don’t know! Look up the salary of the CEO of this parasitic rent-seeking entity and weep. Everyone behind this app, the website, and the company itself deserves a root canal..Justdance23Version: 1.24.0

Worst app ever?I’ve never reviewed an app before, but I had to come here and let everyone know how disgustingly bad this app is. They retired their old app, so you have to download the new version. No problem, download the new version. Once you try to sign in after the slow load time and buggy screens, it’ll tell you it no longer remembers you. You try to recover your account, and then suddenly your account doesn’t exist anymore. You try to recover it various other ways, only to be continually redirected to websites that also don’t help. This app and company are absolutely terrible..SjsbdjduaisxhVersion: 1.3.0

Useles without My Claims/My CoverageImagine you’re using an app to see how much money you have in the bank. Then the bank makes you download a new app, and this new app has no such function. How do you know how much money you have? This app is truly pointless to me and I’m forced to use it because they retired the other one. I would like to know whose idea it was to force this version upon users without full functionality. Also please keep in mind that the plan to ‘return these features in 2022’ is both: A. Not a promise and B. Incredibly vague. December 2022 is a year away..ToBeSomebodyVersion: 1.2.0

What is Error 1015Why does this app crash every time I sign in and proceed to give me the same error? I literally can’t do anything. This app has been out for 3+ years and it’s filled with bugs. How is this part of your business model? Seriously, if knew your application were this crappy I would have picked another insurance co. There’s no way y’all are efficient with an app like this proudly recommended on your website. Do better or delete the mobile app. This app is an utter failure. Whoever y’all are paying to run it clearly took the money and ran..Family OrientedVersion: 1.26.0

Poor performanceI would give this app 4 or 5 stars if it worked. Most of the time it doesn’t work or takes an eternity of “thinking” just for it to tell you it can’t process you request at this time and try again later. I have already checked that I have the latest version update, phone is up to date and internet connection is good. Re-booted phone, deleted and re-installed program. It all failed. This app has much to be desired. I give this app 1 Star. Don’t waste your storage space on this app. It’s not worth it..Applereview4uVersion: 1.31.0

Gutted Functionality from this New VersionThis version is a downgrade from their previous app. We used to be able to track claims and view Estimate of Benefits (EOBs) and payments but they gutted those features from this “updated” version. I have a regular dentist so the need for the finder is mostly useless. If you’re dentist is out of network then the estimate or is also useless. All that remains is the ability to view your insurance card which I already added to my Apple wallet, so again useless. Please bring back the claims review functionality!.Scarps51Version: 1.1.0

App doesn’t do anythingI can’t view any of my claims, the app “apologizes for the inconvenience “ when I try to view a claim, my benefits, my dependents, my deductibles.. literally anything. I can see my card and look at dentists, which are two things I don’t need. Pretty useless app, the old one was better, and that was pretty terrible too. It’s bad enough the insurance doesn’t cover anything and is a waste of money, the app could at least function how it should so I can keep track of my dental care costs..Awalk12Version: 1.27.0

Will they ever fix this?I downloaded this app about a month ago when my employer switched to delta dental insurance. The app did not work at all then and it still doesn’t. All it does tell me I am offline even when I am at home with WiFi in addition to a strong 5G cellular data signal. It’s inexcusable for a company this big to allow their app to remain completely broken for so long. Incredibly disappointed in how little they seem to care about their customer service tools..Spartanmark05Version: 1.26.0

The worstThis app is literal trash. It was not ready for beta testing let alone release. They retired their old app before this one was even close to ready. They have not correctly coded their phone number links to actively make calls with the click, so that is useless. The app is not taking the old login and won’t let you register when you try that way. The old app was minimal, but worked just fine. This app is less than minimal and has a bunch of obvious errors upon release..Nicolepickle27Version: 1.2.0

UselessThough DD’s website says I should be able to log-in to the app with the same user ID & password as the website, I got an authentication error message just trying to log-in. I use an iPhone 12 and iOS 15.1.1. I subscribe to this insurance directly thru DD (not the health connector or an employer) so maybe that’s the problem, but that’s no excuse. I’m not even going to bother trying to sort it out because if it’s anything like the website, it’s functionality, ease-of-use and accuracy will be awful..Momek531Version: 1.2.0

No access to coverage and claimsIt’s a bad idea to release an app in a hurry when it’s absolutely useless for the customers. Says the features for checking claims and coverage will be available in 2022. I think those two make up the most important feature in the app. Patients use an insurance app to check the coverage, claims and provide an ID. The ID kinda works by adding to the Wallet but doesn’t display member ID or group ID. I added my preferred dentist via the webpage but that doesn’t reflect in the mobile app..Jimmycanfly247Version: 1.7.0

UselessApparently the app is different from the Delta Dental website. I created a new user and password on the Delta Dental website, and I was able to login and see my benefits. When I tried to login on the app it says it’s an incorrect ID and password. I triple checked to make sure that I was using the same ones. I even logged out of website and logged back in to make sure I was using correct credentials. It would not log me in. I will just use the website instead..JR of KYVersion: 1.26.0

Where’s the informationI don’t like this version. You can’t see anything as you could with the previous. Nothing pops up for the exception of my name and employee and what type of plan I have. The summary doesn’t open and cannot see any information for what is left on my usage. This is just terrible. I’m deleting this app and will just call for any information I need. Not sure who came up with this version but please go back to the drawing board. This is not it..Jaye45Version: 1.2.0

Never againNever for individual plan purchase (EPO) 10 times expansive and work with low dentists, they play to make mistake to take your money to pay insurance and dentist at the same time. This broking Dental insurance create to kill your finance, time and your teeth. These are not coincident, I experience not just one but three difference places. This is such a USA insurance broken system that need to be fix ASAP. ** Let report to report about fraudulent to state of department of insurance and Federal Consumer Financial Protection Bureau..Mizzy KizzyVersion: 1.21.0

Close to worthlessThere is some limited value in the app, but NOT much. It shows my annual benefit amount and how much has been spent. The app is more concise and faster than their website but lacks detail. The procedures are only listed by number, not description. They are a different color and underlined so appear to be hot links. No such luck. Denied claims show up as “processed”. That’s confusing! And no explanation of why. Their website is missing the why also!.SguyregVersion: 1.33.0

Complete waste of time!Delta dental has made zero improvements to a horrible app, and customer service suggests members use the app when called, go to the app for what?! Still the app says that my information is wrong or that there is no internet connection. This app is non-functioning, there are way too many members that have this issue with the app. And getting paperwork and claim details through customer service is not much easier..Jessiemo7070Version: 1.26.0

This app is not worth havingI was logged in at one point. Now I'm logged out and cant log back in. I've changed my password twice and still cant log into the app. When i try to search for Dentists in my area it will not show the information to the dentist office, I'm not sure who takes my insurance because of this. I do not want to just call around asking if this office takes DD 😒 update it this time to FIX the bugs???.EST in trainingVersion: 1.32.0

Doesn’t WorkI would give this app a negative rating if I could. I cannot even login. I literally made my account name and password through a web browser on my phone and the app states my password is incorrect. Useless. I also tried logging in and selecting “forgot password” as I switched jobs and need to switch things up and then I was just stuck in this never ending loop of trying to sign in. This is worthless..MPulcVersion: 1.19.0

Literally can’t registerThe app is literally useless, it just takes you on a link to a website telling you to register your insurance account with your user name, I have my insurance card right in my hand and just like everyone else with this app having the same issue, I can’t register anything it says I’m putting in the wrong information when clearly I have the right info in my hand. How is this pathetic company in business..AdriannnMcCallVersion: 1.2.0

Complete Waste of Time-Go to WebsiteThe older app worked better than the upgrade that I am forced to use. Which cannot be used at all. My information did not get updated, and to get help via Contact on the app? Leads you to nowhere which means, you guessed it, no contact, no help! Someone else stated this deserved a no star rating. I would give it a negative star rating. Who is checking the work before rolling this monstrosity out to the public?.Mauimomma**Version: 1.8.0

Error. Access denied…Why even have an app if it isn’t going to be updated properly and often. For a dental insurance that is utilized by many companies, you would think they would be investing in their app especially this day and age. I cant even access my account through the website. This dental insurance is pathetic and unfortunately for me, any of my hard earned money funding it is a scam and a waste of time..ViffbbgfdwgvVersion: 1.33.0

Can someone from Delta confirm this actually isn’t just spam or Apple remove thisLooks like all of us have had the same experience of logging in and being told that there is information that will be available. Can Apple please check this and see if it needs to be removed as spam or someone from Delta dental confirm that this is still being developed and it is indeed made by you..ToobignottofailVersion: 1.27.0

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