UPS Employees can enjoy the convenience of performing the delivery and pickup functionality for usage on the road on their personal device.
The intuitiveness of the application guides you through the steps for completing the activity.
The employee that is planned within the system will be provided with a manifest of their stops with ability to use navigation using their local maps.
On each stop the employee is provided stop details with any specific unique accessorials (COD, Signature Required, Adult Signature Required) or notes associated to that stop (Beware of Dog). Based on those accessorials the application will guide you through the best way to complete the delivery process.
Can’t complete the delivery? No problem the application also has the exceptions you would need to properly status for the customer.
Also, employees can enjoy the ability of building a manifest within the application by scanning the packages they will be servicing and through the integrated technology pull those stops into their manifest.
Completing pickup functionality can also be performed from within the application.
Two way communication between the local center and you allows for engaging on updates as necessary.
The use of this application is available in full when the UPS employee signs up through the BYOD process.
UPS Mobile Delivery Positive Reviews
Better but still needs workSo I have been using this app for a few years. This version is definitely an improvement over the previous. There’s still quite a few bugs, and it randomly freezes. The one thing I wish this app would support is a Bluetooth barcode scanner. It is very hard to build a manifest on the newer iPhones when there is an issue with them picking up the barcode with the camera. I have determined this is due to the macro setting hopefully next year they will have this fixed. Support for a Bluetooth scanner would be amazing!.JC FireflyVersion: 5.72.8
Does the jobUse an IPhone 11 and the app works a ton better than a few weeks ago. My biggest issue is when adding new packages to manifest after submitting it can sometimes take 15-20 minutes to be updated to my itinerary. This usually happens around 4-6pm I guess when lots of people are doing it..AdamlikesbaconVersion: 5.25.11
Barcode scanning!After reading complaints on the barcode scanning, I thought I would share my experience. If you slowly move your phone closer or further away from the barcode, it generally tends to capture it. As others have also pointed out, tilting it slightly has seemed to help on occasion as well..DekypooVersion: 5.98.5
DefaultsGlad to be using this app on my own device, but I really would like to see a setting for selecting my preferred defaults; namely, being able to default to Google maps instead of Apple maps. Also, to select "driving" as my preferred method of directions instead of "walking" which it currently almost always seems to default to..CAGALUNVersion: 5.72.6
Decent but needs workRequires multiple taps on a stop for it to open to where I can click navigate. Sometimes clicking navigate is pulling wrong API and directs to a different address on same street or a different street altogether.
Also, any packages with a note cannot be marked as stop complete as you can not proceed any further after closing the note on IOS 15.1.LbwcdecemberVersion: 5.25.9
There we go!!!With the new version .11 changes, the app is totally working from my perspective. Very comforting to hit the route(s) with this app. Well done and very quickly.
Todd Willie.Todd Willie NelsonVersion: 5.25.11
Barcodes won’t scanHaving issues scanning barcodes, WONT SCAN.I don’t know if it has to do with my iPhone 14 Pro Max. Having to build a manifest manually is very time consuming. PLEASE FIX!!.Kelekolio22Version: 5.98.5
Fix the bugNeed to fix the bug that crashes the app won’t won’t let you deliver when pkg noted exist like the RTS if re-wrapped or no left at or indirect..GTR PorscheVersion: 5.25.9
BetterNeed to fix the issue with the notes and gps..Fred ShwartzVersion: 5.25.7
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UPS Mobile Delivery Negative Reviews
Barcodes won’t scanI have an iPhone 14 pro with the three camera lenses. When using the camera in the MDA it doesn’t focus correctly. I can see on the screen that package barcodes are slightly blurry. This causes barcode scans to fail nine times out of ten. When delivering from my manifest I can just tap on the list of barcodes to circumvent using the camera. But when I need to Build Manifest, this is a nightmare. I’m am a 6th season PVD/SSD that works with two drivers who give me extra stops daily and this year (2023) I can’t easily help them because I can’t Build Manifest.
The app needs to be coded/updated to use the regular lens for delivery confirmation (front porch) photos and switch to the macro lens for barcode scans/close ups. This is a known issue with third party apps that use the camera. Please update to allow for using the macro lens on iPhone 14 Pro+ phones..Kwoods70Version: 5.72.6
Horrible AppLet’s go through a regular workday:
1. Sign In:
Usually works, typically slow. Twice now I have signed in and it has changed the entered SLIC, throwing payroll off. I’m also told that this doesn’t allow you to build a manifest.
The fields on the sign on screen need to be slightly bigger for easy viewing and, it would be good to have the app save the info so it doesn’t need to be entered everyday, speeding up the process.
2. Building a Manifest:
Roll of the dice, sometimes it starts building the list by package number and actually builds a full manifest with all required info, but mostly not.
When I hit submit, I always wonder what I will get, if anything.
When that doesn’t work, then I get to start scanning all over again, entering each address by hand instead of the system pulling it up. Some days, that only creates a placeholder with no information visible. Other days, it’s time for pen and paper.
3. On the Road:
Sometimes I have info (a real manifest), other times I try to determine via personal knowledge and GPS searches, where the nearest (most efficient) deliveries are. But, many times I just end up going back and forth trying to figure it out.
Then, sign in time again… will I get the manifest back? Will I get just the package placeholders with no info, will I get placeholders that tell me the addresses are now 6000 additional miles away, or will I get to scan and manually enter each package again at each stop?
I have used the supplied phones and my personal phone, it doesn’t matter…
Very frustrating when you are trying to do your best to meet the mission goals..DabearinTXVersion: 5.25.11
Better, But Still BuggyThank you for fixing the recent bugs in the app like the crashes and freezes. There are still problems, however. The screen is not very responsive to touches. I have to press stuff sometimes 5 or more times for it to register. The navigation takes me to the wrong addresses nearly every time. Please allow us to set the default navigation app (i.e. Google Maps) instead of Apple Maps. And, the order of my itinerary is almost always messed up. I get streets from my 8000's mixed with my 2000's. It makes the overall delivery process slower. Thank you for fixing the bugs, and I hope these get resolved before peak ends..HarvanchikVersion: 5.25.11
Glitchy - have to constantly resetSometimes I have to tap multiple times on a delivery stop to get it to open up. If I accidentally tap the wrong delivery stop and want to go back to the whole manifest list, I can’t even though there is an arrow at the top left that indicates I should be able to go back. That results in me having to reset the app. Sometimes while scrolling up or down the manifest, it freezes up, and I have to reset it. The GPS will direct you to a different number address than what is listed for the delivery and often times on the other side of the street. Usually causes me to overshoot my destinations by 2 to 3 houses. Please fix this. All of these things together reduces the number of deliveries I can accomplish in an hour..E! MVersion: 5.25.9
Still has a plethora of issuesThe app is certainly better than previous, but it’s also a worse in others.
1. Manifest sorting is completely broken now. It won’t sort the way I want it sorted.
2. The map view should have a current location button that snaps to, and zooms in on, your current location. I have to always search for my location on the map, which is often hidden behind an overlayed stop point.
3. I have to tap a stop 5 times to open it.
4. If the app is inactive for 30 minutes, you get completely signed out. Why?
5. Using the app as a helper seems to bog it down as the manifest of the driver is constantly getting updated. App requires a reboot to un-bog it.
6. Multiple stops with the same sort numbers will often times overlap unhelpfully on the map. They should have different colors.
7. Accidentally being able to punch in as a full driver is possible, when it shouldn’t be. UPS’s systems have so much data being logged, that it should have the smarts to know what I should be punching as. At the very least, give a very noticeable confirmation prompt should the UPSer actually be punching in as something they are not.
8. Accidental punch ins can not be easily undone. I punched in as a driver and immediately proceeded to try to punch out. Problem is, the MDA wanted me to fill in some values, that I didn’t know anything about. Remotely punching is not possible either, because, well I don’t know why. I needed my driver to punch me out, so I could punch in correctly. If punching out as a driver needs info, provide the employee with the option to override the punch out lock, and provide a reason why it was overridden.
9. The freaking earpiece sensor is still being used pointlessly. Every time my finger gets close to my earpiece, the screen goes dark. Disable that, or provide users with the option to disable this.
10. Scanning with the MDA interrupts music playback. Absolutely no reason whatsoever that it should be doing that.
11. Punching in on one device does not punch in on another. I’m on the same Microsoft account, these work sessions should sync up on multiple devices. This would serve particularly useful for PVDs..Cyberpower678Version: 5.25.11
Barcode scanning does not workThe app works good overall. But one of the key functions does not work on my iPhone 15 pro max. Barcode scanning does not work. This is a huge issue for SSD drivers who use the app during peak season, because we must build manifest often. This issue has been there since last peak season. I believe it has to do with the app trying to use the wrong camera. Please fix this issue and the app will be great!.StevieguideVersion: 5.98.4
Scanner on iPhoneAlmost perfect. However, my major complaint is that I'm never able to creat manifests with the scanner because it simply DOESN’T WORK. I have to go to the camera on my phone and scan the shipping tracking, copy, then paste it into the app making me take a little longer creating manifests. I wish the scanner on the app worked better reading the shipping label. Once this works, I’ll be giving 5 stars..Trill_hgVersion: 5.72.8
InefficientJust started as Seasonal PVD-the App consistently freezes/crashes @ key moments of the work load; ie.; when obtaining signature or scanning…after completing a delivery & moving to next stop - navigation will take you back to previous stop instead of the current next stop…the app’s consistent stalls/crashes/freezes is antithetical to an efficient work program - UPS needs to find a better option.NitesVersion: 5.49.7
Scanning barcodes are a nightmareI’m a PVD and I have to use my phone and this app to work. I have a IPhone 16 pro max. Building a manifest is a nightmare. I can maybe get one package to scan out of 40. I have to input tracking numbers manually because it won’t scan. So drivers feel bad and give me a little bit of packages and leave because I have to take 20 mins to build a manifest….. PLEASE update so we IPhone carriers can actually scan packages and I know you know this is a known issue!.LexiF90Version: 5.98.5
Horrible AppThe app constantly crashes and signs me out, among countless other problems. It’s all but hopeless when delivering in areas without cell reception. Most days about thirty minutes after losing reception, the app signs me out and I have to drive back to coverage to get signed in, often numerous times a day. I spend at least two hours each day dealing with issues related to this app. The only saving grace is that I am paid by the hour - UPS is burning money due to their incompetence..TheRealGeorgeBushVersion: 5.25.9
The app Still won’t let me on!I have called technical support thru UPSers . com, & got some good info. So I did the step by step Carefully, & I even waited over two hours after being able to login to that website, cause it said it could take a couple hours. But still same results. 😣 I’ve been trying for THREE DAYS, ALL DAY LONG..Ms.Issues59Version: 6.20.5
Full of BugsApp is still to this day very clunky and loaded with bugs that make the user’s interactions while using very undesirable. Still crashes frequently which is crazy coming from such a large company like UPS and for them to be okay with it. Even the whole color theme is off being primarily blues and greens when UPS uses gold and brown as their trademark colors. Definitely needs some TLC sooner rather than later. Figure it out.Isolated Echo 1Version: 5.98.5
Please Fix Notes BugWhenever there is a note attached to the package, I cannot press “Continue”. How can I process the delivery if I get stuck there??.BRWilsVersion: 5.25.9
Worst app I have ever used!If your job relies on you using this app you might as well look for another job. Working at ups is 10% delivering packages and 90% dealing with this abomination. They easily lose in the millions of dollars and hundreds of thousands of hours of people’s time. No employee should ever have to deal with a billion dollar company’s laziness and lack of caring at this level..Seth-1337Version: 5.49.7
Does not scan to build a manifestThis is the third season that I have used this app. The app on an iPhone 15 will not scan packages to build a manifest in the app. I used an iPhone 13 for the previous 2 seasons and never experienced this problem. The iPhone 15 however will scan info notices in the app without a problem. Please correct..Seasonal Support DriverVersion: 5.72.8
Doesn’t workI’d give zero stars if I could, I am new working at ups as a seasonal person vehicle driver. Since I have started this app has never worked or let me log in on my iPhone, so I’ve been stuck using the work phones that they give us, which are VERY unreliable. FIX THIS APP FOR IOS as it would make my job so much easier. THANKS.DiddleyumpkinsVersion: 5.25.9
App crashes if notes are attached to packageThree things - 1. The app freezes if notes are attached to package - i.e., “Rts if package is damaged or retapped”, “Signature Required”, “Requested release location. 2. Voiding stops - there should be a way to void a stop if it is sheeted incorrectly.
3. Employees can not enter their time correctly- causing multiple timecard corrections..Muck wilmingtonVersion: 5.25.9
Can’t open appI have an iPhone 7 plus and the app crashes instantly. I was on the previous iOS 13.5 but after I saw that the app was crashing I updated to iOS 15.1 and even still it crashed. I can’t even get to the login page without the app crashing. Please fix this..TonyAtiphoneVersion: 5.25.7
RTS Freeze1. Biggest complaint is same as others mentioned. App freezes when the RTS note window opens. Can not confirm delivery.
2. The scan screen is awful. Very hit or miss when trying to scan UPS label.
3. Punch in/punch out window needs work, will not enter current time..UsafsgtVersion: 5.25.9
Bad getting worseScanning is glitchy, crashes app. For being a “new” app they apparently forgot to work out the bugs first. Also drains the battery like crazy. Just use the phone they offer.DasMintVersion: 5.25.11
MdaApp needs a little work. For example when you go to clock out it doesn’t let me enter time or miles..Webber347Version: 5.24.6
Downloaded opening picture of truck , that’s all !No login , stuck in cloud now ! So when I delete app and try to reinstall. It gives me , a blurred picture of a ups truck , that’s all !.RayfrediVersion: 5.25.7
Not working for meI tried several times to sign in and it says my information in not in the ups system. But I can sign into my regular UPS app no problem..FukfacesquatinVersion: 5.25.11
Punch Out IssueDoes not reflect punch out in ODSE since most recent update..Jason92779Version: 5.46.9
HorribleI have an iPhone 15 pro and this app uses the lens that’s on the right (not top) and will not focus to scan. Haven’t been able to work as an SSD because of this issue. Please fix ASAP!.Pamr4Version: 5.72.8
Horrible 🤯Won’t even connect my acct or open up please update and have some type of tech support the phones ups provides are trash I would rather use mine.Squidlife92Version: 5.25.7
Won’t scanThe app won’t scan packages on with the new iPhone 14 pro max. Having to manually key in tracking numbers to build manifest please fix asap.JpiergaVersion: 5.48.9
Unusable appUps seems to be a good company but this is genuinely the worst app I have ever used. It won’t even open for a second. Please someone fix this so I can do my job..Warhol66Version: 5.25.7
Opens and crashesEver since I downloaded the iPhone update, the app will open and crash right away..YacquiiiVersion: 5.25.7
Still doesn’t scan barcodesStill no barcodes will scans I have the newest iPhone.Bdunham07Version: 5.98.5
App doesn’t workNavigation doesn’t work. Build manifest is slow to respond.Mj_tompVersion: 5.98.4
Absolute worstThis App constantly freezes the scanner hardly ever works, to build a manifest you have to manually input..smh.Wallflower1959Version: 5.25.11
Doesn’t scan packagesWhen I try to add packages to my manifest it doesn’t scan them. Fix it please.Cpucrash0Version: 5.49.7
Will not openApp will just not open on iOS 14 or even iOS 15 for me. It opens and immediately crashes..Wkowjwjdjfj174837Version: 5.25.7
Needs workDoesn’t let you confirm delivery when package has notes attached like rts or no indirect.Fifth hoVersion: 5.25.9
Barely works at allOne of the worst apps I’ve ever had the misfortune of having to use.Mvincent17781Version: 5.25.9
App not working when notes like customer slow answerPlease fix this bug
Whenever we noticed any remark or notes for delivery and we couldn’t see complete stop see
Just blank blue button
Please address this problem.NagoorTamilVersion: 5.25.9
AwfulIt seems like UPS doesn’t want to improve the app. The scanner really stinks..AamorriVersion: 5.49.7
Not workingI’m a PVD and it doesn’t work at all. Is it an app issue or is it something else?.ElChinoxVersion: 5.25.9
FIX THIS APP GEEZIt’s not good at all might as use the phone they give us then having to do it on your own iPhone dam...Nik3boiiVersion: 5.25.11
FakePut me a wait too long and never get jobs! Fake!.FedEx2002Version: 5.98.5
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