App Customer
Service

CPT Coach Customer Service

About CPT Coach (Us Department Of Veterans Affairs (Va))

CPT Coach is for people who are participating in Cognitive Processing Therapy (CPT) with a professional mental healthcare provider. This app contains support materials for a complete course of CPT to help patients manage their treatment, including between session assignments, mobile versions of CPT worksheets, readings, and PTSD symptom monitoring.
CPT Coach is not intended to be used as self-help without the guidance of a professional mental healthcare provider.

CPT Coach was made by the mobile mental health team of the National Center for PTSD, Dissemination & Training Division.
Release DateFebruary 16, 2022
Latest Version3.1.3
PriceFree
Age Rating17+
CompatibilityRequires iOS 13.0
Last UpdatedOctober 30, 2025
Size126 MB
Supported Languages (1)
English

What's New in CPT Coach (v3.1.3)

- bug fix for crashes

CPT Coach Contact Information

To reach CPT Coach customer service and technical support, use the official channels below. For the fastest reply, choose the developer's official website.

Company NameUs Department Of Veterans Affairs (Va)
Company Websiteptsd.va.gov
Company Email[email protected]
Customer Serviceptsd.va.gov/info
Social MediaFacebook / Twitter

CPT Coach Subscription, App Deletion & iOS Support

How do I cancel the CPT Coach subscription?

Open Settings on your iPhone or iPad, tap your Apple ID (your name) at the top, go to Subscriptions, select CPT Coach from the list and tap Cancel Subscription. Cancellation takes effect at the end of the current billing period; you can keep using the app until then. See Apple's official subscription management page for details.

How do I delete the CPT Coach app?

Touch and hold the CPT Coach icon on the Home Screen, choose Remove App and then Delete App. Important: if you have an active subscription, deleting the app does not cancel it automatically - you must first cancel your subscription using the steps above.

CPT Coach purchases, refunds and billing issues

Report billing or refund requests for CPT Coach through Apple's Report a Problem (reportaproblem.apple.com). For the app's own technical support and contact, use the developer's official website or the CPT Coach App Store page.

Distribution of CPT Coach Reviews

Of the last 12 reviews shown, 33% are positive (4–5★) and 67% negative (1–3★). App Store overall rating: 3.5 / 5

5★ 3
4★ 1
3★ 1
2★ 1
1★ 6
Most mentioned:worksheetstherapistupdatewayworksheetalternativecrashespasswordthoughtspast

CPT Coach Positive Reviews and Ratings

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Solid complimentary app

My therapist sends me worksheets that explain the process, give examples, and replicate some of the sheets here. The app seems to have most of it; it’s just not quite organized in a way that makes sense to me for it to be standalone without the supplementary guidance. Once I’m doing worksheets, however, it’s a great tool. I jump into it, pull up the worksheet I need and fill it out on the go. I like that I can take it with me and do it anywhere instead of lugging around a notebook or folder. It’s good to have “in the moment”. I’ve had no technical issues at all with the app. I’ve been using it a couple of months and it’s been perfectly stable for me.

Rainbow dash42Version: 3.1.3
Therapist review

As a therapist, this has been so helpful for me, for my clients, and for our work together.

SoulWitch21Version: 3.0
So grateful for this app

As a therapist, this app has been SO nice and helpful for my clients!! The only thing that I can think that would make it better is a feature that allows you to give a code to someone else to access your worksheets and progress (like your therapist or another supporter)

DogsrmyfriendsVersion: 3.0
Works pretty well

I had some reservations using the app rather than the paper worksheets but it seems to work well for folks. No issues. It might be nice to have a more convenient way to share data between client and therapist but then the design prioritizes privacy by default and that’s best I think.

Wilson[Stark]Version: 3.0
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CPT Coach Negative Reviews and Ratings

Alternative thoughts worksheets incomplete

The alternative thoughts worksheets will not proceed past step 16, and you are unable to save progress on a sheet unless it goes through all steps. This makes it not very useful. While the app is a great idea, still has a few rough edges.

BmusgrVersion: 3.1.3
Typical VA tech

Like most things meant to help Veteans, this application works halfway, some of the time. Locks up on different screens, won’t click forward through disclaimers, with no way to move past screen. No app update or other explanation. Ironically, even the survey inside the application is not submitting…. I guess that’s one way to be sure you don’t get negative feedback!

Rossfrog5326Version: 3.1.3
App Crashes

With the new update, when trying to do a worksheet, particular in alternative font worksheet, the app continually crashes at different points in the process since the last update to 3.11

App crash w worksheetVersion: 3.1.2
App freezes every time I try to use it

I have been opening it and force closing it daily as I’ve been unable to use any features. After one or two page loads it simply doesn’t respond.

Panda927362829Version: 3.0
Password

I used the password to my phone for my pin on here so i knew i wouldn’t forget it, but ever since i set the password it has been saying incorrect and i can’t open the app. i have to delete it and redownload it over and over again.

JojitzuVersion: 3.0
Sighs… everytime I type all this stuff in the ABC worksheet the app crashes.. this causes anxiety.

Smh.. fix IT

GamingladyVersion: 3.1.2
Need cpt coach 2.0 update

Needs update

KinsronVersion: 3.0.1
Updated 2025 worksheets

The new updated worksheets differ compared to the old ones in the app. The app needs an update.

CybertechguruVersion: 3.1

CPT Coach Screenshots

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