Viva Engage (Yammer) Customer Service

Viva Engage (Yammer) Positive Reviews

Learn, share, hear, have funYammer is the first and only social media I’ve accepted to be a part of. I don’t even have a Facebook page. Getting information from within my company and being able to share my views on an internal platform is really good for me. Love it. Totally recommend it to new coworkers and help them sign up and get started. Better than email.Yarc1800Version: 7.7.0

Almost thereThere are a lot of things right with this app, and a few small annoying quirks that make it that much more difficult to get work done on iOS. Speaking mostly about the iPad app here: Split screen will not work on iPad: you have an iPhone version, so why do we not have the ability to use that in multitasking view?? Split screen does not work at all currently. File downloading: I commonly download JPG & ZIP files to the files app on iOS, yet for some reason ZIP files are “unavailable” on mobile through the app. If I go to the web I can download, unzip, and retrieve the files right from my iOS devices. Why is the Yammer app the hold up here? The ability to save any files (no matter which format) to Dropbox or the files app would be GREATLY appreciated!.NathanalfVersion: 7.6.0

Getting better.I been using yammer for about a year now. I love the idea behind it. Helps to build a stronger work community. My company uses it to reward/ knowledge great work down within the company. The new added gif feature is nice. Specially when thanking a worker for a job well done. I would recommend being able to post in multiple groups at once. As my company uses different groups to separate from region to region. But would be nice when your trying to get a message across the whole company..Tom, PureplayVersion: 7.15.0

Great for networking within the company in a fun way.Great way to interact with other members of your company in a positive way. Been able to network with people within the company in different areas of the company I would not have met in traditional ways. Only negative thing I have to complain about is not being able to upload a profile picture through the app..Robert the MadVersion: 10.1.0

Takes the place of the dreaded “all staff emails”Yammer is a great tool that my company uses very effectively by giving a platform for conversation, file sharing and company updates without an inbox full of all staff emails. Easy to use and efficient, Yammer, when used appropriately saves time and gives a platform for staff wide conversations and file sharing..DaboDogVersion: 7.24.0

Great for school projects!So, my class is reading this book you’ve probably heard of, The Giver, and we discuss the book every four chapters or so. I just started Yammer today, but I think it’s great so far! It’s good for starting discussions and asking questions about books, and it has many other functions as well!.FennekinBraixenDelphoxVersion: 7.18.0

An adequate discussion boardYammer is a decent discussion board, but falls well short of what it could, and should be. Microsoft Teams and Slack are better in many ways, the Yammer team should take a look at them, and possibly combine forces with Teams to create a truly great experience. Teams would be nearly perfect if you could record meetings, so it is not ready for prime time either. Surprised at their shortcomings, its not rocket science. Just build what we need, want, and have been asking for for years..Raptor-XVersion: 7.14.1

Much Improved!Glad to have new functionality and especially ability to deal with external networks. There’s still a bug when creating a new group where the group name disappears while typing, but overall a big improvement..OmegaOmegaVersion: 7.0.4

Small fixes needed but great platform overallNeed to be able to access files from the app as well as the desktop. Badge app icons and notifications are inconsistent and not always reliable when there are new postings to groups. Other than those small fixes, it has been a wonderful communication tool and resource..SiffaLifVersion: 7.20.0

Finally!They get it right! This is now a very productive internal business communication tool, that connects with the other prices of the Microsoft software choir in much better harmony. There are still too many voices and overlap though....geeesh. Teams, Yammer, Flow, Planner, oh Skype, Outlook, and they all hold hands and sing Kumbya with Onenote! Yeah, my head is spinning. Yammer is cool though. Use it!.A1isthemanVersion: 7.0.4

Great app!Being an online student can often leave you feeling disconnected! Yammers has helped create a community feel to the Grad School experience! We can ask questions, pray for each other and encourage each other when we need it! Overall it’s a great app!.Graceforyou2Version: 7.40.1

Enhance communication and info sharingYammer in general has helped me to ask questions and get information otherwise won’t be available within my company, which is terrific! The only suggestion/problem I have is that it doesn’t allow for customization of how the groups are listed on the page..CY.JOYVersion: 7.6.0

Could be BetterI enjoy using the app but ever so often it directs me to sign in using my work email which isn’t how I am set up in the system. As a retiree, my access is limited and I no longer have a work email, so it becomes frustrating to find where you would actually sign in if you are using a personal email. No apparent instructions. A fix would improve my rating..Marks1029Version: 7.12.0

Microsoft Support is 2nd to none!So I had an issue with the app and the support team emailed me about it. We corisponded back and forth several times and they just put out a patch yesterday and the problem is solved!!! Love the app and use it all the time!.NxtgenauthorVersion: 9.20.0

Nice but it adds more to our full plateIt’s nice to hear stories from peers across the company, but when it becomes an expectation, it is a burden. We have to take more of our personal time to do “social” stuff for work. Also, why are there so many reminders about the same thing? I get 4-5 reminder messages that someone liked my post. Yammer tips the work-life balance too much toward work..Work-Life UnbalancedVersion: 7.11.0

Far reaching but intimateAble to reach out and bring in pics, files and data sharing at an instant. So easy to connect with like minded people and all on the same path to improvements. Enjoying the ease of use and connectivity..O-LordVersion: 7.40.1

Yammer: today’s great forum platformYammer is like so many online community forums. It has no distracting negative features and ties very nicely into the corporate address book. The summary view is clean, digest emails are easy to read. The default views give a nice view of your feed, search just works..Like a house made out of stoneVersion: 7.42.1

So far so good!I was skeptical before today because I stay away from social media as much as I can in my personal life. After today, using it to connect real time in the same room with a large audience, it was inspiring and made the big smaller. I am seeing the meaningfulness of the connection with other leaders #AdventHealth&Yammer!.JolabeeVersion: 7.27.2

Multi use tool that effects my productivity and outcomes.I use Yammer to lead groups, collaborate with peers, poll my clients and extensive backbone of usability work. I wish we didn’t need to be behind the firewall so I have to VPN to use the mobile App. Otherwise, SUPER helpful and fairly intuitive..Dr Joel GordonVersion: 7.69.0

Uploaded pictures issueI just updated your App and now when I click on pictures and there are multiple pictures, I am only seeing the same picture for all other pictures. Before the update, I was not having this issue. Please fix! Love the app though..ShaboobaaaaaVersion: 7.17.0

Features on iOS and Browser don't matchSeveral features (i.e. Poll creating, viewing sidebar info, direct access to Notes and Files) are not available in the iOS app. These differences between the iOS version and the browser version are a cause for misinformation and accessibility issues. Still a good platform for institutional social networking..Damonius907Version: 7.0.4

Effective!I recently rolled out yammer for our organization and it’s very affective for communicating and collaborating across the organization. And this app gets it done good enough. Could the app layout be better? Sure, but it doesn’t slow me down..XylemphloemVersion: 7.2.0

Pretty CoolThis is pretty useful for me and my friends to chat outside of school if we don’t have each other’s phone numbers and my school can keep up to date w/ everyone so 10/10 would recommend..ColonaiVersion: 7.4.0

Mostly goodI would say the app works well except as far as the unread messages. Even when I scroll to the bottom of the group feed and it says I’m all caught up, the unread number under “my groups” will still show that I haven’t read something..Carlita shamikaVersion: 7.33.0

Works well for announcements and global communicationHaving many teams in many countries on many continents this works well to keep your global community connected with up to the minute key or important information. Attachment and file management area could use some enhancements..V_Ranger13Version: 7.30.0

More member management features for Community Managers, please!The app is user friendly and useful but as a Community Manager I find it frustrating that I can’t identify new members that are joining the group to welcome and onboard them. This could be easily solved with an announcement to group managers when someone joins and the possibility to download the list of members with their contacto info and date joined..Claudia_ontVersion: 7.8.0

AwesomeIt’s great! You can’t access files or notes from the app, but the app is nice to have available to use when you’re away from the computer and need to stay connected..ChocolatepinappleVersion: 7.23.0

Much improvedThis app has undergone great improvement since the beginning and it’s now much faster and more efficient on an iPad than using the website on a desktop. Kudos and thanks!.ABR3434Version: 7.42.0

Excellent platform for sharing and communicating news and trendsHighly useful platform with quality interface and apps on iPad. Great for sharing updates and communicating trends to targeted audiences within large organization..RJ PrinceVersion: 7.38.1

Nice tool to communicate, praise and much more within the company!Can get enough of you Yammer! You have made our internal communication and environment so much more enjoyable. We love the polls, announcements and praise features so much. Keep improving, this too is great!.TeresitailVersion: 7.1

Yammer is the glue that connects our global multinationalYammer is great. We connect the dots between all our different offices and departments. Obviously content is king - and Yammer gives us the platform to publish, develop, share, connect, and discuss..Nickname_52Version: 7.20.0

Can’t log in after iOS updateAm continuously getting the message “Please enter your credentials again to continue using Yammer.” Even after I re-enter login and password I still get this message. Tried deleting and re-downloading the app but still had same problem..Sman1124Version: 7.43.0

Rate of improvement is glacialThis product seems to go years at a time with no obvious improvements. The lousy search engine is my biggest complaint. The Replies not being threaded like on Facebook is my next biggest complaint..SoonerFanSFVersion: 7.9.0

Team BuilderI love sharing kudos for our team which is not in the same city as our corporate HQ. I can share some of the day to day aspects of our team with everyone in the company..Fish LionVersion: 7.39.0

Good work appI have been using Yammer at work for quit some time now. I appreciate that it's an application on my work computer as well as an app on my phone. It's helped me to be more productive at work..MsCafeenVersion: 7.7.0

Great for our organization's networkingOur URJ Yammer Network is a great, easy to use service. We are able to set up forums on various issues and have many conversations flowing simultaneously..CoPrezVersion: 7.1.5

Love it!I work for CubeSmart and it is extremely helpful to have Yammer to ask questions about the job from veteran employees. I also have a lot of laughs with people. It’s like Facebook, but for your job. Love it! #CubeSmartProud.KandisMarie117Version: 7.43.1

Tag/topic searchNew user... But seems like a great platform that we will be implementing in our group. I e functionality that would make it 5 stars would be better tag and topic search on mobile and in the app....ChristopherMayerVersion: 7.42.1

Great for networkingEasy to use and instantly connect with people.Nabeel akbarVersion: 7.0.1

Rather large organization - we swear by itWith all the generational gaps between employees we find this platform yammer to be the easiest form of communication worldwide. Simple to use and everyone is familiar with it..IamboudahVersion: 7.28.0

God tierGood thing here.Random mad personVersion: 7.48.1

Recently started using YammerIt takes a little getting used to, but it does keep in boxes in Outlook a little clearer. Creating different channels for different purposes is good too..MaxyMaxDogVersion: 7.56.0

Good ToolEasy to use, good layout..Dwarren82Version: 7.43.1

Good tool to connectSales team use the app to share best practice. Easy to use. There was only one time that one video upload was not supported due to certain format..AnnysongwangVersion: 7.48.1

Yammer appLove the app on my iPhone! Easy..accessible..fun!.AC wingsVersion: 7.42.0

Easy and effective connectionsLove the simplicity and expediency of communicating on Yammer. Efficiency dependent upon good site organization..YambassadorVersion: 7.33.0

Great App butHopefully add function to edit photos, so if I missed someone then I. An edit and add more photos on same post..SandyG6Version: 7.40.1

ComplicatedComplicated user interface Hard to understand.Abhishek7827Version: 7.40.1

Very handyJust like the desktop version easy to use! Fun and informative.Janski56Version: 7.38.2

Yes! YammerEasy and friendly to use..Claude-PierreVersion: 7.30.0

Very goodWe use it in our large company. Great way in commutation is a different way..C peeneVersion: 7.32.1

Beautiful organized for networking professionallyEasy to use app, works amazing! Simple and nice. Good to use it to connect people or coworkers in a large group of a company!.ShubsharmaVersion: 7.27.2

Love love loveUsing at work and love being in contact across the country..Sassy004Version: 7.25.0

Great appEasy to use and a great way to stay in touch with colleagues and peers..RGillenVersion: 7.25.0

Easy to useEasy to use and communicate internally with fellow employees..Hnash10Version: 7.24.0

Great platformWe use it at work to communicate with our teams. It’s a great communication tool ... your own message board..T-Roy88Version: 7.23.0

Love it!I love Yammer for its simplicity and file sharing! Reaching out to someone is quick and easy in our work group! This is my first go to place!.ChilbeVersion: 7.21.0

Great App for connecting inside your businessGreat app to connect internally and get information in a large company. Works seamlessly with no hassle.ALBBVersion: 7.9.0

GreatYammer is a good social media platform for those who need a secondary option outside of more mainstream sources. However it could improve by giving notifications whenever someone in a group makes a post..Alana0987654322Version: 7.15.0

Awesome tool for our companyWe fully dove into yammer two years ago as an experiment. We had all of our teams start to use it for both announcements and one to one instant messaging. It's now become one of the most important connecting tools across the sites in our company. We now use Yammer for our social stuff and Microsoft Teams as our IM tool..SilverbackDadVersion: 7.11.0

Great interface and well integrated like FBLike a FB for business... necessary to separate friends and collegues..WebOrdyVersion: 7.9.0

Great way for colleagues to connectWe are a large company so Yammer is a great way to see what other members of the company are up to. Also promotes collaboration and teamwork accross teams that may not connect regularly..PvrveyorVersion: 7.9.0

Useful for getting up and ready with a University groupUsed it for 3 courses so far, an Excellent resource!.PGwtechVersion: 7.9.0

So much funOur company uses this app. It’s so much fun seeing all of your colleagues work and accomplishments. It creates a competitive environment and Spurs us on to greater things!!.Dad5+2grandVersion: 7.8.0

Basically the same as the desktop version.And in my opinion desktop version and mobile should always “match.” Only change is after a post I’d love to be able to include a photo I missed posting with the edit feature..BooAppleThisIsAWorkPhoneVersion: 7.7.0

Easy & fun!Easy, fun & relatively fast!.N.M.A.Version: 7.7.0

Good infoEasy to use, great way of getting a heads-up on many issues that are very relevant to co-workers..Krautman67Version: 7.2.0

Inaccurate: Read MessagesNot a fan of how old messages show up again as people comment. Makes it hard to keep up on new posts that get drowned out. Biggest issue is the inaccurate unread posts. I can get to the bottom, but back in groups it says I have 20+ unread messages. Unsure of accuracy from desktop to app tracking. Would like more/ better filters..SulfasVersion: 7.3.0

Love it!!Great way to keep in touch and/or meet co-workers near and far!.Pepsigal13Version: 7.1.4

Easy to useThe mobile app is great, fast and easy to use :).Scarborough dotVersion: 7.1.1

Great app!Very fast & no issues glitching..CSLIIIVersion: 7.1

Is a great app!Simple to use and easy to keep connected with people..JayZimoVersion: 7.0.4

Great appVery friendly app to use.MesfinwVersion: 7.0.4

Great appFor teamwork..LacidarVersion: 7.0.4

Great app!Works well to see what. Colleagues are up to.Clevs652Version: 7.0.1

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Viva Engage (Yammer) Negative Reviews

Hard to locate my group’s filesI was asked to use Yammer as part of a smaller group within a national organization. The directors of my group posted many files for us, and “pinned” some of them for easier access. But as far as I can tell, when I access my group through the Yammer app, I cannot access the list of files that our directors have posted and pinned there. Instead, I have to exit the group and use the search function, which has two problems: 1) If I do not know the name of the document I am looking for, I am pretty much out of luck; and 2) the app searches not within my smaller group but within the whole national organization to which my group belongs. So if I search for something like “schedule,” I have to sift through every single schedule document that has ever been posted in the organization. This is a significant hassle, and has discouraged members of my group from reviewing required materials because it is simply too difficult to find them..Djeverson21Version: 7.11.0

Not bad, but more cumbersome than necessaryI find the group conversations cumbersome and awkward. You have to go through the group to find the conversation and then scroll all the way down each time. Often times my app on the phone will be notified 10 minutes before my desktop app will show that I have a notification. Sometimes the notifications just don’t show up on my desktop. My team is having the same problem. Having used other IM Software, we find this one to be overly cumbersome for no reason. There are far better ways to carry on a group chat and individual chats. As an office 365 business member, I look forward to Yammer increasing its usability so that this can be our main go to in the future. It’s just not there yet..~MLACH~Version: 7.15.0

Rating of the phone versionThe PC experience is fine. The phone is poor. When alerted in email AND the app is open, it won't go to the ref in that email until you close the app. Then, in spite of being authenticated, you're asked to log in...but that's actually bogus. Just close the request and you're in. That's just poor UX. Then there's the whole UX in the phone. Terrible use of real estate. It's a phone NOT A PC. Figure out how users use it and build to that. Please..LevpreeceVersion: 7.15.0

No background audio & full screen doesn’t workIt baffles me how this app on iPhone or iPad will not allow audio in the background on live streams in our large corporation. On iPad with live streams, the full screen does nothing and the video remains very small. Of course the streaming video always buffers and pauses, but this is more likely to do with back end service than the app, but I really have come to hate Yammer and most MS collab apps more than WebEx, which I thought I would never say..Cao-2000Version: 9.40.0

Newsfeed out of orderEchoing what others have said. Having the newsfeed out of order unfortunately makes the app entirely useless for day to day use, which is a shame as it was previously a great app. Notifications are also broken, and only notify on mention rather than for the groups/communities set. Developers great at correspondence, but I don't think a fix is in their roadmap for the future, sadly. Here's hoping either it reverts back or an option to turn off the new ordering is enabled..MoabonrobVersion: 7.74.0

Just more work to check multiple communication streamsNow instead of checking email in a mainstream work environment, I need to go to 2 places. And if I need to communicate externally with something posted on yammer, it needs to be C&P'd into an email. Update: I was provided with a valuable post. I closed the app afterward, but upon going back in, I found that posts are impossible to relocate. The search engine is of no help in this area. Rating is going down from 2 stars to 1.ZdAUR4r7dwyAKcVersion: 7.0.1

Good, but could be betterI really like this app because it is helping me find roommates to dorm with in college, however, for some reason when I try to scroll down the page in the communities page it will stop scrolling down after like 10 messages and won’t load the rest of the messages on that community. Please fix this!!!.Rainbow678Version: 7.60.0

3rd party integrations are uselessBe warned. 3rd party integrations such as Trello and Google Analytics to post actions and updates to a Yammer group are useless with new Yammer on the web and the mobile app. In both cases the post header is the only thing that’s visible. No details of the post such as Google Analytics metrics or the details of action on a Trello card. This is useless for me unless they fix it and allow the same details as old Yammer layout..WillytheHitmanVersion: 7.82.1

ComparisonCompared to iMessanger this app is difficult to follow a track of messages. The type for the content is small. The other information type is larger and easier to differentiate. Making it a chore to search for the important content. FBs messenger is only slightly better than Yammer. Down loading pix on Yammer on our desktop is cumbersome and limited..River666Version: 7.7.0

UghI love the concept of the app. I really do. One thing that would make it great is if it was in order of things posted. I dislike that the first thing I see is from 4 days to something that was posted weeks ago to something posted that day and so on. If that could get fixed, that would be super great!.☀️E123Version: 10.22.0

Azure SSO with MFA Broken in Mobile AppAuthentication fails in the mobile application when using Azure SSO with MFA. Prompts for username/password in app, fails. Forgot password functionality bounces to auth provider which does not complete. Forced to use mobile browser. When attempting to launch mobile app from authenticated mobile browser context, placed through authentication flow in the mobile app again which fails as before. Circular failure when using Azure SSO with MFA..Dev717362882$4Version: 7.29.0

Stop using algorithms to determine what users want to see.Sort post by date. I keep seeing the same post from 3 weeks ago at the top of my feed, yet all the new posts are randomly scattered around the timeline. Unnecessary scrolling. Please give the ability for users to control what that see..Chicken_MadnessVersion: 9.17.0

Worst appImpossible to connect.PopopoiuyVersion: 10.30.0

Poor - embarrassing MicrosoftGenerally buggy, photo’s take forever to load, if they load at all (wifi or data and any location). Can’t organize order of them. So many basics that seem not to really work - hard to believe it’s a Microsoft application..GranthvVersion: 10.23.0

Conversion from YammerThe update to Viva from Yammer no longer recognizes my login credentials?? Useless.YYC TaderVersion: 10.12.0

Push Notifications don’t Work.Previously, notifications would come through to your phone when new posts or comments were made. Since the last update though push notifications don’t come though, and the settings section for push notifications is completely blank - looks like a bug..Katie2738Version: 9.15.0

Error code 500Hi after invite i fill form click next get error code 500.Spoder65Version: 8.2.0

😭😭😢I have no friends.Pun pun UwUVersion: 7.71.0

Something broken with this appWas using for years, I guess a recent update broke the app on iPhone. All my other apps working fine, this one in slow motion , wait several secs after push any button before see something happen, so 1 min to type a long word..Ger_coraVersion: 7.69.0

It was great until last updateAfter the last update I can’t login despite uninstalling and reinstalling multiple times..RPeters19Version: 7.43.1

Broken since last two updatesLesson learned: don’t update this app if it’s working. The last 2 updates introduced a perpetual login loop with a sprinkling of nonresponsive splash screens at seemingly random intervals..KnightcastlepawnVersion: 7.43.0

App doesn’t open in the right contextOften when I get an email or notification on my phone about a message on Yammer, opening the link/notification on Yammer leads to a default page instead of the correct message. This is unusable. I’m part of several networks but this shouldn’t be a valid reason for links not working correctly..NootaikokVersion: 7.21.0

Touch IDIs there Touch ID on this app, I don’t have it or see it..Ww4568588Version: 7.17.0

Kinda confusingHard to navigate and find certain conversations. I find it once and then next time it’s gone..Taco_lover888Version: 7.12.0

App crashes doesn’t allow me to loginEven if I have the right password an all.SssssshhhhhiiiiitttttttVersion: 7.5.0

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