AT&T Voicemail Viewer (Work) Customer Service

AT&T Voicemail Viewer (Work) Positive Reviews

We will seeJust downloaded this app to start using it for my businesses. It does what is says, I can view and listen to my voicemail messages but we also get a lot emails and texts to our unified box which I can't view. Seems like it would be common sense to be able to view your inbox in unified as a whole not just your voicemails..SlowsteveoVersion: 1.10.0

Perfect!!!This app works flawless! Allows you to receive voicemail on the go when you are away from home or office!! It even has text to speech feature that allows you to see the dialogue in the message that was left before actually listening to it! Sometimes key words are misunderstood by the system but you should always listen to voicemail anyway! Works perfect for my needs and is way easier than calling your voice mail system!.AgoodhaircutVersion: 1.6.0

So-so for VM but can't see my faxesI downloaded this app because AT&T chooses to forward my incoming faxes as multi-page TIFF files — a far less ubiquitous and universally supported format than, say, a PDF. I find this quite odd. Anyhow, being able to see the occasional fax from my low-tech clients/relatives is the reason I downloaded this app. All this POS can do right now is display my voicemails the same way Visual Voicemail works on the iPhone. Some folks may find that useful. I do not. I hope the new version enables viewing/saving/forwarding of facsimiles; otherwise, I'll have no use for it..Kcol415Version: 1.0.1

Decent app but needs improvementHad this app for a while now it works ok but could use some work. When deleting voicemails on phone it doesnt always delete on office phone. It would also be nice if you could mark messages as new after they were listened to. The alert noise for new messages is barely audible, it would be great if you could select your own alert tone and if it had reminder alerts until you check the message. The time stamps on messages are sometimes wrong too..Jrebel222Version: 1.1.3

Works well but confusing to set upAside from the somewhat confusing instructions this is a great app. You cannot change the tel number once the app is populated; you must delete and repopulate. I believe some of the complaints I read on the home version are due to populating the mobile number rather than the home number. Once the home number and home voicemail password are given it works very well..46einreBVersion: 0

Awesome!This App is the best! We'll now know when we have voice messages on our business line, even when we're closed. We'll be able to check messages from any where as well as call back right away. I'm looking for an increase in business due to a faster response time in getting back to customers. Well done At&t!.LmnmVersion: 0

Great app!Finally has notification center options. Thank you for a great app. Anyone who has AT&T Voice mail should get this. It is easier and faster than checking on the landline phone! I know instantly anywhere I am that someone has left a message. No more constantly calling to check voice mail. Awesome!.LajimmVersion: 1.4.2

Nice job, ATT...I got the same response--"it's only supported by our residential customers." Update: It now works fine. You have to enter the actual phone number, not the voicemail box number, but I had no problem changing the phone number without deleting and re-installing. Very useful app..Dbear1313Version: 0

Here's the deal...This app is identical to the "Home" app but has a different name. That way you can have two instances on your iP, one for a home number and one for work. Of course, the numbers must be Unified Messaging or U-Verse: Message Center or anything else won't work..Tested 'emVersion: 0

Almost 5The app should have the same options as the login on a desktop. We have a folder for checked messages on our desktop at work but if I'm checking on the go I can't move the messages I've checked unless I hit delete. Need the folder options to correspond please!.Planb1982Version: 1.4.2

Works ok but needs a little moreThe app seems to work well but with one major flaw. I can't access two different mailboxes on the same number without deleting the settings and selecting the other box each time. On the fly switching between mailboxes would be awesome..Dipdog21Version: 1.1.0

Crash fix - enable access to contacts in iPhone Privacy settingsI noticed the app was crashing because I blocked access to my contacts. Going into Settings --> Privacy, and enabling access to Contacts fixed everything ! Glad to finally have transcriptions !.Superfly123Version: 1.3

Can't manage Outbound MessagesThe app works great for listening to voicemails, contacting callers, etc.. However, it would be more useful if I could also record and change my outbound messages from within the application. Do that and it gets a 5. As it stands, I'd give it about a 3.75..WolfbuffVersion: 1.3.1

Missing something!I am a recent BB convert. I was surprised to find that the iPhone version does not support multiple lines. I have 2 landlines at home and I could collect messages from both on the BB version. Who would have thunk?.MrVesnaverVersion: 1.1.3

Works well, but could use some enhancements...Does the job well, but it needs better notification options and notification center integration as well as REALLY needing a retina graphic overhaul....SjbphotoVersion: 1.2.2

New version works fineDownloaded latest version-seems to have corrected issue with privacy settings.NoneemusVersion: 1.3.1

Love it!!!This app is going to make my life so much easier!! Would love to be able to view multipage faxes and send them to a printer!!!.Blonder1Version: 0

Good appNeeds a tab to see emails that are sent to the messaging center as well. Other than that- no major complaints.AnchisiesVersion: 1.3.3

Awesome!You guys are back at it!! No crashing, and it keeps me up to date with my work voicemails!! Keep up the great work!.Robby-BVersion: 1.3.1

Amazing!!To be able to get our office voicemails on our iPhones while away from the office without having to dial in. THIS ROCKS!!!!.Sjg526Version: 1.3.1

Need Option to Save Pin ??In new version they should put option to save PIN in settings same as they have in HOME VM App..Cubsfan#44Version: 1.1.3

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AT&T Voicemail Viewer (Work) Negative Reviews

No email?I’ve appreciated the convenience of this app for a long time. Suddenly I can no longer forward messages as email. What happened? This was the best feature of the app!.PlsmakeitbetterVersion: 1.11.0

Fix this App..!This used to be a great and useful app for years and now it isn’t. Like other users have said, a recent update made it so the Work and Home apps can no longer retain different phone datasets unless you open each one and leave them running all the time.... In other words, you can’t have one for home and one for work anymore unless both are currently active at the same time... Otherwise the other one will mirror the last number used and you have to REST the configuration... So not useless, but no longer a decent app....KeverosVersion: 1.14.0

It was great - now it isn’tThis was a great and useful app for years and now it isn’t. As other reviewers have said, a recent update made it so the Work and Home apps can no longer retain different phone numbers. In other words, you can’t have one for home and one for work anymore. I can’t find a way to change phone numbers in the app, so anytime I need need to switch I JUST delete and reinstall one of the apps. Doesn’t matter which - the other one will mirror the change. So not useless, but no longer a decent app..LakeLubberVersion: 1.14.0

A Headache! Issues with signing on now!Such a headache!!! Used to work fine, but now just trying to sign into the app doesn’t always work. Even when swiping up to turn app off, it doesn’t allow you to sign back in. Is anyone even monitoring the app functionality anymore? Will have to find another app to access my messages, if there is such an app..NiteowlsVersion: 1.14.0

Bad for BusinessApp tends to deliver messages several hours and sometimes even days later without any notification. I loss a lot of revenue using this app. I wouldn’t recommend this app for business, it will ruin your reputation as far as being able to respond back in a timely manner! Why am I paying so much for ATT services that are not functional?.Southern_touchVersion: 1.14.0

Used to be great. What happened?I’ve used this app for years as an easy way to capture messages on my home voicemail via my cell phone. Suddenly I can’t sign in, and sending an automated problem report goes nowhere. Please fix this app, it used to be so wonderful! But now it’s junk. Sad..YH in WIVersion: 1.14.0

Typical AT&TThey don’t provide support for their failing technology. These apps, which were one very good, are now trash and being ignored by AT&T. The complaints have been piling up for more than a year but no action is obvious. No answers. The just keep collecting or money and ignore us..Kgsm96Version: 1.14.0

Worked till the last update, now worse than worthlessThis was a great app till it stopped downloading and notifying me about new calls. Now it’s deleted my number from the app with no way to re-enter it. Tried deleting and reinstalling it and it’s telling me I entered the wrong number..MiracleairVersion: 1.14.0

They don’t updateWorked well till phone was updated doesn’t work at all now oh yeah app support takes you back to the idiots who don’t know anything!.Monkeyman51Version: 1.11.0

App is brokenHey AT&T, you need to fix your app and update it to the new iOS. With all the money AT&T customers are paying you. You should be able to fix this app to make it work right. I am very disappointed!.We tgfeexghjVersion: 1.15.0

App hasn’t worked for monthsTech support hasn’t been able to resolve. Keep getting error message when I try to sign in. Was working on iPad for a while and now that has stopped. Please fix..Bad app 11223344556677Version: 1.14.0

App Stopped workingThis app just stopped allowing me to sign in and use. Support line said it’s no longer available on the landline phone I have. I never received notice that the phone was changing and that this app could not be used with a digital landline..Stormy08Version: 1.14.0

How does a tech company make an app this bad?This app is almost useless. It crashes, gets hung up when deleting messages, and is generally a pain to use..E_C_GordonVersion: 1.15.0

Notifications stopped workingOn my iPhone & iPad, notifications (alerts, sounds & badges) stopped working. Messages only load AFTER the HOME or WORK app is opened..Mbman18Version: 1.14.0

GarbageThis used to work and was super helpful. Ever since the last update I can’t use this app anymore. It just tells me sign in failed or fails to sync..MelliebelleVersion: 1.14.0

Vm viewerLast update completely disabled my viewer. It seems to have removed my phone number from the app. Only way to reset is to lose all saved voice mail.Another sucker4Version: 1.14.0

Used to workSince last iOS update (14), this app only sends email alerts and does not send messages for playback. Useless now..PaulyMcBeeVersion: 1.13.0

TERRIBLEAlways having issues. Always have to delete the app and reinstall..DiDi8733Version: 1.15.0

FailureApp used to be great but now does not notify of messages so has become useless. Only reason for one star is that I cannot give ZERO..WolvetxVersion: 1.11.0

HelpIt is a land line , I have the right number and pin, and it is not working.Jic200Version: 1.14.0

Fix itWorst appt ever.Nu SmVersion: 1.15.0

Greg SApp not working.Greg S"Version: 1.14.0

Ridiculous!Why is this in the App store? It doesn't work for business customers, but I wasted an hour or more trying before finally writing to AT&T about it, and then getting this response: "Currently this App is not available for Business customers. The App for Business is in the App Store for future deployment, but as of right know it is only available to our Residential customers. We apologize for the inconvenience." Huh?.YankeeGalVersion: 0

Frustratingly glitchy!!!C'mon AT&T this is pathetic! Date stamps are incorrect most of the time, "mark as unread" button hardly works at all, sync button takes multiple tries to actually sync.... You would think that a major telecom provider would have no problem whatsoever in creating a seamless application between their flagship device and a business line. Makes me wonder why I do business with AT&T....BobthetallVersion: 1.1.3

Doesn't loadThis app mostly worked in earlier versions, and was a great asset to allowing me access voicemail. But the last version refuses to load at all, crashing immediately. Please fix the bugs, and test the app before releasing it. Also, please make the message notification sound louder so that someone could actually hear it..MisalignedheadVersion: 1.4.0

Complete CrapThis app used to work but now it is constantly saying problems connecting to server. Not sure why it's so hard to get this thing working. Past week or 2 it won't work at all. Get your crap together AT&T and fix this. This is supposed to be for business so this is way unacceptable. I'd give it negative stars if I could..Jvkamp88Version: 1.7.0

THIS IS NOT ACCEPTABLE FOR AN APP I RELY ON FOR MY BUSINESSLately more than half the time, for the past several weeks, this app will not synchronize with the server. This makes it very unreliable. What is AT&T going to do about it? Between my office and home we pay AAT&T hundreds of dollars a month. When I tried to report the problem the page I was sent to wasn't working!.PrarlandVersion: 1.7.0

Upgrade CRASHES!Although the old app worked perfectly on both iPhone and iPad, this version crashes on launch. I deleted and reinstalled twice. No go. The upgrade replaced the old app with a "Home" version that crashes and is not even in the App Store!!! This "Work" version crashes too..CaseyCooolVersion: 1.3

WorthlessThis app worked great for many years. I loved it, and it was reliable. Recently it's become useless. Cannot login, syncronize, or access voice mail. It's dead. No customer service is available for this product. I think AT&T has given up on it..BuhundtollerVersion: 1.7.0

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