One Medical Customer Service

I have had One Medical for several years & have liked the service & the app. But now I cannot open the app because it works only with iOS 16. I have an iPhone 7 which won’t upgrade to iOS 16. This is REALLY disappointing as it makes the app useless. The app tells me to upgrade but when I hit “upgrade” it takes me to App Store where I’m told to open the app. When I hit “open” I’m back at the app telling me to upgrade. Update: since writing above I’ve been locked out of my account on my computer & told to change password but it doesn’t send the password reset. I wrote to tech support at One Medical & have not gotten a response. Also, I originally submitted this review a day ago & it has not shown up on the App Store. What’s with that? I’ve been really happy with One Medical up til now & recommended it to others. But all these tech problems are frustrating.

I’ve noticed that the Care Plan tab currently shows every action item, even when some of them are multi-step tasks. For example, I have three referrals to schedule, but the only option to ‘mark it done’ is after I’ve completed the visit, not when I’ve scheduled the appointment. This leads to pending tasks lingering for months, especially for labs that are scheduled months ahead, which makes the task list feel overwhelming. It would be very helpful if I could mark tasks as ‘scheduled,’ and input the date of the appointment. This way, the badge number on the Care Plan tab could decrease based on how many appointments are scheduled. For labs or other items that can’t be rushed (e.g., a lab due in three months), the same process would work well. This feature would allow me to keep track of upcoming tasks more easily and ensure the Care Plan reflects real-time progress. Thank you for considering this improvement!

I’m a first time patient with Med One and my first visit was today ! I honestly didn’t know what to expect because just as the Old saying goes , “ If it’s TOO GOOD to be TRUE that’s because it PROBABLY IS .” Well , I can HONESTLY and WHOLEHEARTEDLY say , that’s NOT THE CASE with the medical provider that I saw today here virtually with Med One ! She put me at ease , went over my very lengthy and complicated medical history briefly , took care of my concerns today and then she proceeded to ask me if I had ANYTHING ELSE that she could help me with ! She was very nice , sweet , kind , caring and very professional . She took care of all my needs today in ALL about 20 minutes and this also includes the one minute wait time to see her . I’m so grateful , very pleased and this medical virtual care service couldn’t be ANY EASIER ! Out of a 5 ⭐️ rating system I give her 5 ⭐️’s + !!! Thank you , Dr. Caroline ! Sincerely , your very Grateful Patient , ~ Derek C.

I am so glad I chose to use this service! it is the best online experience with a health professional I have had! I will continue to utilize the service because not only was my experience with the online dermatologist, extremely detailed and she spent longer than 30 minutes with me. I feel that I got the best evaluation I’ve gotten in years and this was better than seeing someone in person. This is worth the money and this is definitely something that people should know more about and utilize because the waiting time was less than 20 minutes and I had requested an immediate appointment and the amount of time that I was able to spend with the Dr was so much longer than what I would get from seeing someone in person, for example of Virginia Mason.

Choosing One Medical exceeded my expectations even after hours. I had a late night concern and wasn't sure anyone would respond but Caroline Ahlquhist PA-C to stepped in with kindness and was very professional. Her support was not only helpful, but very reassuring during my stressful moment. The ability to message a provider this late at night, from the comfort of my own home and actually get through to a real person and receive real care and guidance is what makes One Medical stand out. The app was easy to use especially for me being a first timer using this service. The private one on one care I received truly felt personal. Huge thank you to Caroline and her team for being there when help was needed and it really mattered!

In general, the One Medical app is a great way to quickly communicate with my medical provider. But there are two super frustrating bugs I hope the team could fix. One, the app frequently deletes draft messages when you switch to another app. If you’re writing a message with long prescription names answering detailed questions from your medical provider, then lose everything, it’s brutal. Secondly, the app disabled basic copy and paste when you’re writing messages. So don’t bother trying to compose messages in another app to avoid losing your data. You won’t be able to share that information with your medical provider. Please fix these minor bugs, One Medical team, and your otherwise great app will be wonderful for your patients. Thanks!

I’m obsessed with One Med at the Scottsdale Fashion Square location. I love scheduling on the app and messaging providers. Everyone on staff is so kind and friendly. I’ve been in feeling my worst and they always brighten my day. From getting routine bloodwork to diagnosing illnesses, they handle it all! I’m terrified of needles, but the phlebotomist always makes me forget about my worries and always retrieves my bloodwork successfully and comfortably (when I’ve gone to other doctor’s offices, they have struggled with my stubborn veins). She is the best along with the office manager Diana, who both turned my day around during a recent visit. Thank you for offering such a convenient and positive experience always!

One Medical has completely transformed my healthcare experience. The app is incredibly user-friendly and makes scheduling appointments, accessing medical records, and communicating with my healthcare providers so easy and convenient. The virtual care option has been a lifesaver, especially during busy times. The providers are professional, compassionate, and always take the time to address all my concerns. I also love the integrated health tips and resources that help me stay on top of my health. Overall, One Medical provides top-notch service, both in-person and through the app. I highly recommend it to anyone looking for a seamless and efficient healthcare experience!

My experience with One Medical has been world-class! I went for an annual in person and the location, team and physician were incredible. The doctor was very thorough. Got labs done and all my medication up to date. On another occasion, I requested a video chat, saw a professional who had reviewed my chart and ordered a prescription. Meanwhile I was still on hold with my (former) doctor’s office. My prescription was delivered within an hour and that old doctor’s never even came back on the line. Truly this whole experience has helped me take better care of myself without the dread of trying to get medical care the traditional way. One Medical, where have you been all my life?

HANDS DOWN the best app/service/doctors/treatment. I’ve been loyal to onemedical for 3 years now. During shelter in place I moved to Fresno where OneMedical doesn’t have an office so I went to a traditional doctor. I will never do that again. I didn’t realize how lucky I was with onemedicals service until I had to wait 3 hours to video chat a doctor, didn’t hear back from them (re: my lab results) for 2 weeks, no one answered the phones during those 2 weeks, and it was obvious I was just another patient to them. OneMedical treats me with so much care. They are responsive and attentive. They are always available and always kind. I’m forever obsessed with OneMedical.

So convenient! I just love that I can get help and advice for an ailment through the app quickly and conveniently any time day or night. I am a busy professional and seem to fall ill at the most inconvenient times, like on a business trip or on weekends. The best part of being a member of One Medical is being able to reach a a care professional through the app at anytime day or night on my schedule. There is always someone available to me to answer my questions, treat my current symptoms and give me advice until I can see a doctor in person. I can even schedule my appointments. This service and the medical advice I’ve received has been invaluable in getting and keeping me healthy.

Use the 24/7 on demand video chat with a certified healthcare worker (a PA) at 1 am instead of going to a ER for treatment that can be outpatient. I was able to receive a prescription that was needed to help me feel my best and get better. I also received a refill. The provider took her time. Listen to all my concerns ask questions and sent a prescription to the pharmacy. I would definitely be using this again in the future. A great option during after hours or if you don't want to wait in the waiting room at an urgent care. Also perfect for a person who has a busy lifestyle with health concerns that don't require a hospital visit.

Makes it extremely easy to get medical care, and my health has improved because of it. Doctor appointments are such a logistical hassle that I used to put them off as long as possible. I now get care for many more things, much sooner, much quicker, and with much less stress. OneMedical has a range of ultra-convenient options: resources to read, questionnaires to get you quick help on common problems, professionals accessible by video calls with short wait times (apparently 5 minutes was an “unusually long wait time”), and super simple ways to schedule in-person exams and lab work. The app is also beautifully designed and easy to navigate.

I hadn't received a response after a few days from my practitioner to a medical question I had messaged through the app. I checked the message thread and saw that the message had never been sent. I never saw a message telling me the message hadn't been sent, it just failed silently. When I tried to resend the message it failed again with no guidance on what was wrong or how to remedy the problem. For a healthcare system, this is extremely irresponsible, and for many time sensitive medical questions could mean life or death. At minimum make sure the user knows nobody is seeing their messages so they can get help elsewhere.

My experience overall has not been good. The app was not accepting may password. When I tried to reset the password the app dialog instructed me to wait for a password reset option to appear in my email. This did not happen. I repeated this process over ten times in the course of a month. When I tried calling the phone number was inactive.I tried again recently and did receive an email reset. This is frustrated to have a subscription and not have access. The text is invisible or colored white on a white background as I write this review. This is probably an error in the app. There will probably be many typos but I can’t see the text to correct it.

It seems to always be the case that after you get dressed, drive to the drs office and finally get to their room, your symptoms are no longer as annoying and present as they were at home. Making you seem a little dramatic and whiny. But with the Telehealth option you can get connected with a Dr right when you’re having that awful coughing episode so they can truly hear what you’re experiencing and give you the best recommendation. This has saved me so many trips driving to a Drs office and really elevated the attention and acute diagnoses to my illnesses when I have them.

This is such a well thought and put together app. I’ve never had an issue. My provider and other members of my care team are so easy to reach and are quick to respond. The iOS version of the app makes it very easy for me to send documents and get those documents back over to other providers or my insurance. I love that I can contact someone if I am concerned about anything via videoconference and every time that I’ve done that, the app works flawlessly I have not had any troubles and it truly helps keep me healthy by reducing my stress and anxiety… How many apps can say that?

I have heard some people say the extra annual fee at One Med puts them off. I have always found One Med to be a great Healthcare resource. As they have grown, there definitely have been more mixups with information and getting everything right the first time. The staff has consistently been lovely to work with, no matter what. Never a harsh word even if I’m aggravated. I have had the same primary doc for the entire more than 10 years I have been supported through several heavy-duty medical procedures. I could create this as an infomercial—but I’ll leave by saying One Medical Group is a fabulous medical resource!

I really need to be able to manage all the bills and appointments for my family from one account. You just rolled out onemedical kids in my area, I added/registered them but there is no way to add them to my app, so that I can make appointments and message their providers in one place. The confirmation email suggested my 8yr old download the app so she can make her own appointments. This is unrealistic and entirely shortsighted, minor children do not handle any aspects of their healthcare experience. Having to log into four separate accounts to pay bills with my HSA card is exhausting.

My husband currently doesn’t have insurance and we were trying to avoid spending $200 on a doctors visit for a simple issue. Decided to try this out and it was fantastic ! After setting up his profile, he was able to talk with a NP in minutes and had a prescription sent to our nearby pharmacy. With the free trial and prescription we spent a grand total of $6. Truly amazing. The speed and ease of this would be great even for those who have insurance and would be lower than most co pays. We will be using this again !

This app is amazing! $29 for 3 months is insane. My copay to see my regular doctor through insurance is $45 each time. I have been able to address so many issues including: UTI’s, all over body allergic reaction, back pain, birth control refills, and acne issues! The bill I would have gotten from doctor would be insane and make unable to get treated. I love that I normally have an option for message based or video chat. Also they work out which doctor can prescribe medicine when I do the appointment in NC but I pick up medication in SC.

One medical is, how is how I wish medicine was for basic things like UTIs and colds. Within minutes, there is a prescription for you at the pharmacy. I absolutely love the service because when you’re in agony and you know what’s wrong and you can talk to a nurse on video and they will help you. It is literally 1000 times better than calling your doctor and waiting and waiting and waiting more and more days just to be seen! 5 stars all around - sometimes the Internet really does help with things -sadly it’s rare, but in this case it really works

I have been using One Medical for about a year now. It has been a life saver. Everyone I have ever had interaction with is professional, efficient and knowledgeable. I have medical insurance but going into the Dr when you don’t feel good is the worst. Having these wonderful professionals reach out in quick urgent needs is such a life saver to avoid having to get out of bed to drive yourself to the Dr. I will never go anywhere else (unless symptoms worsen and I have to be seen in person) highly recommend One Medical!! And they have the best professionals here!

So when my 21 month old got pink eye 1st of all we had Insurance paperwork issues. So my wife found this amazing site that also got us an appointment today. We have 8 children currently enrolled in 8 different schools daycare-graduate school. So our daily schedule is a little hectic, well this service saved the day. No children late for school and no activities missed owe did I mention medicine is also sent through service. So no extra trips added to my day just relief for my child and no stress for us!

I have had a hard time in the past with communicating with doctors and getting lab results. This system is so efficient I can’t believe that all practices aren’t run like this. You can make your appt. on the app, you can get your test results and talk with your Dr. on it also. Recently, I had to use the video chat service because it was Sunday and the Dr. I spoke with went over my chart, saw my recent test results over a ailment I was dealing with and sent out a prescription which I had in my hands 20 min later! Best service ever! Totally worth the annual membership.

I just talked with Dr Barbara Trask via video link after suffering a bad fall and landing on my chin (heavily!) while walking our dogs last night. I was worried about concussion because I had experienced some nausea, but Dr Trask checked with me and I seemed to have done everything right. She told me that I would just be observed for concussion symptoms. I had wondered whether I should go to prompt care for an X-ray or scan. I didn’t want to drive anywhere and being able to check via video was extremely helpful, as was Dr Trask.

I was an early adopter of One Medical, way back when they started, as i was commuting from NYC to San Francisco and they had offices conveniently in both cities. Fast forward to 2022, so much has changed and the staff, offices, and availability ebbs and flows. If you’re looking for the same doctor for 100 years, this isn’t your thing. But if you are looking for a modern, friendly, available, flexible and caring medical center that is really forward thinking, i couldn’t recommend one medical enough.

I cannot believe how easy this is! At a time where everything seems so difficult this has been a change that has brought a lot of relief. I signed up at the beginning of the pandemic and I have used One Medical a lot! It almost seems like magic. I use to dread calling the Dr’s office for an appointment. Now, I pop on my phone and talk to a live Dr in less than 5 mins!!!! I have been able to get Covid tests, an antibody test, and antibiotics for a sinus infection with ease. Thank you One Medical! You’re the BEST!! I have been telling all my friends to join.

I’ve been a member at one Medical for at least three years. It’s so easy to find someone to see when you need medical help at any of their locations around the city. Everything goes into my chart so any doctor I speak to has all my informal and can pick up where we last left off. That’s the best and most important offering to me. I am confident I’m getting the best care and my interests are most important, not just billing enough patients in a day. Highly recommend them!

We’ve been members of One Medical for 5 years ever since we retired here. We adore Dr Nili Azhar and the Biltmore office. We also enjoy reaching out with questions, concerns and emergencies with the Live Video chat. Unfortunately it’s taking longer to connect on the video chats. In addition office personnel have dropped a few things. And the biggest issue is no direct phone line to the office. We’re seniors and maybe resist all electronic communication. A phone call for us means more.

This has been issue I’ve raised for a few years. And was told it would be changing. With our first child we where told that I would need to use a different email address, and log in and out of the app to go between their information and mine. Two separate accounts. Then with the second child three years later, it continues to be unresolved and we have to use a THIRD email address, logging in and out. Add my partners membership and this one App has us logging in and out with FOUR different email addresses in order to access a significant aspect of what we are paying One Medical to be a part of: convenience. Making and changing appointments, video visits , lab results, messaging care providers etc. Permissions and multiple accounts under one login has been solved. It is wild to me as someone who works in Tech that this is still the experience for One Medical. If My Chart and our local hospital systems can figure this out, why is One Medical not making similar changes. HIPPA already addressed child/parent privacy concerns so that cannot be the issue. Please please please fix this. I want to switch profiles within the App without having to log in and out. And remember which email address I used for which person.

I signed up for this Amazon-backed medical service expecting convenient, competent care. What I got instead was a complete waste of time and money. My initial physical was shockingly superficial—the doctor barely examined me. I had blood work done, but I don’t recall even a basic check like listening to my heart. It felt rushed, careless, and borderline negligent. Things only got worse from there. I needed a referral for a sleep apnea study, so I scheduled a telehealth visit. That appointment was essentially pointless. The doctor asked no questions, vaguely said they’d “get back to me,” mentioned some at-home study options, and then… nothing. No follow-up, no referral, no action whatsoever. Despite providing zero actual care or outcomes, they still charged me for the visit. When I contacted both the office and billing department—armed with clear documentation through their own app showing that nothing was done—I was told it didn’t matter and that I still had to pay. This service is disorganized, unhelpful, and completely unaccountable. It feels less like healthcare and more like a billing machine. I strongly recommend going literally anywhere else for medical care. If I could give zero stars, I would.

First let me start by saying that I’m a physician and pretty familiar with the workings of a medical practice. I joined One Medical because I thought that they would be easier to deal with with their app and focus on electronic communications. That was true at first but now it takes days to get response. The app says that typical response time from the medical team is 3 days and from administrative team the same. I sent them a request for insurance referrals for routine matters (yearly cancer screen from my dermatologist, etc and one rather urgent follow up with podiatrist after breaking my toe). The administrative team sent me referrals on paper but didn’t set them up properly with my insurance company (poor training) so that they were invalid. I called the customer service number and the representative, not a clinician but guy with a sort of affected joy and excitement in his voice told me that he’d send a message to my provider because he couldn’t do this as a non-clinician. I got a call the next morning that my provider wanted me to set up a remote visit to review my requests. I missed one appointment and didn’t have the luxury of waiting to schedule a remote visit. So I waited until my lunch break and did an on demand urgent visit. The clinician apologized for what happened and spoke to her supervisor who had her advise me that they would get back in touch with the rep that I spoke with yesterday and make sure that he got my referrals. So I wasted a PAs time with an unnecessary urgent visit, wasted my time managing all this wasted my dermatologists time with a visit I couldn’t make not having the necessary referral. Why pay $200 yearly for this when you can just see any clinicians office and get the same run around?

Prior to AI the OneMedical app was probably the best Primary Care platform anywhere - and I don’t say that lightly. Now that AI has “improved everything” the app is horrible. Used to be booking a visit was a quick and easy calendar list and now you have to answer a series of questions just to get offered some appt slots, and you can no longer choose from a list. Want to refill a mediation? Used to pick from your list - fast, easy, works every time. Now AI takes many minutes to figure out what you’re taking and THEN separately figure out what can be renewed and THEN you finally get asked which you want to refill. But then AI wants to help you with the refill - not help actually refilling it, but help you “manage” your refill in myriad slow ways - before you can get to a spot where you think you’ve accomplished a refill. No joke it can take 30 minutes to get here and it used to be start to complete in 2 minutes. AI has made everything worse with this app. Maybe 5 years from now it will improve but it’s garbage right now.

If you have a deductible, don’t go here. They are using CPT codes that are way above and beyond the services you book to get more money from your insurance company but if you have a deductible you will be on the hook for those exorbitant amounts. I was just billed $750 for a basic follow up visit with a primary care doctor, which upon further investigation was coded as a complex new patient appointment. Their billing department was of no help. They also bill you an extra $100 for any weekend appointments, although this is not noted anywhere in their booking system, which shows weekday and weekend appointments as the same appointment type, so you have no way of knowing about this extra fee ahead of time. I’ve tried contacting their billing department about both issues but they just said that’s how it is and didn’t care that the type of appointment I had booked was not the type of appointment I have been billed for. I’ve canceled my subscription because this is blatant fraud.

I am sure this is great if your employer pays for it. For me, $199/year is not worth it on top of my insurance costs, so I am a “limited member.” As a limited member, I can receive messages from my provider but cannot respond. I also cannot make or change appointments online or in the app, I have to call. After waiting on hold for 15+ minutes, I just have to no-show my appointment since there is no way to contact my provider to reschedule. Building a membership model on avoiding purposeful inconvenience is not making me upgrade, just alienating me as a customer. I don’t believe One Medical has created enough value behind their paywall to justify their membership fee, they have just built an obnoxious wall that they want you to pay to avoid. Goodbye One Medical: I will go back to paying nothing in exchange for having 21st century ways to reach my doctor.

Tha app itself is ok - nothing special and mimics most patient apps. They charge you a substantial office visit fee - higher than most pcp’s. I was shocked to receive a large bill from them. If you’re going to charge for an office visit then what’s the point? We can all go to pcp’s or other point of service locations for much cheaper and faster service. As it is I had one visit and the dr wouldn’t even follow up until I specifically requested them to. Then I try to pay by phone and go through all the verification only to be told no one is available? What? I was told the advantage is using the app and telegraph visits. You can get that anywhere. I am surprised by the positive reviews. It’s nothing special or worth it. You can definitely find all inclusive providers where you pay a monthly subscription and no surprises.

The lack of cost transparency is honestly ridiculous. The app repeatedly encourages patients to schedule appointments, screenings, and tests, yet provides literally no pricing information before booking. Patients shouldn’t have to blindly agree to schedule recommended medical services without knowing whether they’ll owe $50 or $5,000 afterward. I pay a monthly membership fee and still have no clear understanding of what is included versus what will generate additional charges. Basic information about appointment costs, telehealth coverage, and expected out-of-pocket expenses should be readily available. I should be able to find a list of services and what they will cost. At the very least, an estimate or a price range. Asking patients to commit first and find out the price later is absolutely unacceptable.

I give this two stars because it’s not user-friendly. The whole entire system is not well explained, labels, and confusing. I guess that’s how they’ll make their money…? Make it too hard to use so you don’t actually have to pay out to a medical professional. My husband signed us all up as a family, paid $27/mo for all 4 of us, but it has been nothing but one confusion after another. That is is no systematic order of operation as far as what I need to do once I get the email invite he sent me. There is a lot of blind guessing and shear luck. If they could improve the sign up method and make it more streamlined and user-friendly, with more explanation and clear in suctions in a step-by-step format it would be great.

I’ve been using One Medical for about 10 years now and I always loved the service in the app. Lately they have integrated AI, probably to have less people answering messages? Whatever it is, I cannot get anyone to answer my questions. I don’t even want anything out of the ordinary, I just want to know where my mammogram referral is! I did get one message saying they sent it, but I cannot find this anywhere nor am I getting answers on where to find it. What I am getting is constant nagging to make preventative health appointments like my yearly, which yes I can schedule but it’s only been 6 months! Just feels like they want my insurance dollars. Which is fine it’s a business, but the others services dropping at the same time is a bad look

I’ve had two appointments within three days and both of the providers were incredibly rude. They spoke over me, refused to entertain what I thought I needed, and ultimately did not get me the proper medication I required. (I ended up using a different telehealth service to get treatment). I left my second appointment crying. It felt like the providers did not want to help me or send the proper medication and just insisted I see someone in person even though that was not possible for me at the time. I did not feel as if they were being professional or speaking to me with any sympathy or kindness. I felt like an inconvenience to them and I would not recommend this app to ANYONE especially if you are not feeling well. Their poor customer service will leave you feeling worse.

The app isn’t bad but it could be better. Logging into the app doesn’t actually happen in the app, it reroutes you to a mobile web browser which creates a very disjointed experience. It also renders the Face ID feature useless. On numerous occasions I’ve found that after I close the app and reopen it, I’m still logged in. This seems like a huge security and HIPPA issue. When I receive a notification that I have an action item or a message, because of the disjointed log on process mentioned above clicking on the notification doesn’t take me to the action item, it lands on the home page. I then have to go searching for whatever needs my attention. I’ve also tried uploading a picture of my insurance card on the app but that feature seems to have an issue too. I took pics of my card through the app. It seemed like it worked but it just sat in a pending status. It wasn’t until an Admin contacted me asking for my insurance info that I realized it hadn’t worked. I had to resubmit the pics.

Am I rating the app or the company? Either way. Avoid. Thanks to the idiotic HIPPA law, we have to have these supposedly more secure communications portals. Doesn’t actually make it more secure, just more cumbersome. But that not just one med, it’s everywhere. But all I can say about the care is that is all style, no substance. The providers I’ve dealt with are less engaged than the average Walmart associate. Walmart associates actually try to help you solve a problem. One med just seems to want to make me book more appointments so they can bill my insurance more (I have really good insurance). I don’t need wicker baskets to hide my urine sample, I need a doctor who who does his (or her) job. This company was recently busted for letting vips cut the covid line, it is just a matter of time until the feds come knocking for insurance fraud.

After requesting chat feature and submitting symptoms and pictures, I recurved a response 6-hours later stating I needed to complete a video call. I requested a video visit instead of waiting on hold I was prompted to do a callback option unfortunately after three hours of not receiving a call back, I decided to wait on hold and was promised to receive a response within 25 minutes. After waiting on hold for 55 minutes, a provider answered just to inform me he does not have a license in my state, therefore could not help me. It’s been 8.5 hours since my initial inquiry and I still have not received viable feedback for somebody in my state that can help with my medical issue.

I’ve been a One Medical customer for years. Yesterday I cancelled. Here’s why: - It’s nearly impossible to get help with a billing / overcharging issue from a year ago - I’ve tried messaging via the app and call their billing team (as directed to via the app). No help. Tells me to talk to “the provider” and starts throwing medical administrative jargon at me. It’s like the bureaucracy in the hitchhiker guide. - Upon asking to speak with a supervisor, I was placed on hold for several minutes and told one wasn’t available so they’d call me back within a day. No call back - They charged $808 for a 15 minute appointment to clip a broken toe nail. I’m fortunate to have an excellent PPO for now, but even they denied partially denied this egregious amount. And One Medical insists on passing this on to me. - And the app is certainly far from 5 stars. Amounts show up with no clear explanation of what they’re for, just an easy way to send them $. No paper bill or invoice to go with it. Nearly impossible to track down what service the charge is for and why I’m seeing it now.

Two problems right off the bat. First I tried to schedule a yearly wellness exam with the app, but it only lets you schedule virtual exams with the app. Have to use the web browser to schedule them in person. How are you going to do the physical checks virtually? How does the blood tests work virtually? Anyway, I used the web browser. They send me a questionnaire for the appointment about my health so I fill it out. Day before the appointment I get a cancellation notice with no reason given. I reschedule. Have to fill out the questionnaire again. Day before the appointment, it’s cancelled with no reason given. Now my free trial is about up and all they’ve delivered is frustration. Who would pay for this garbage?

When looking at my messages via the app it looked like I sent the same note to my care team six times! But when I logged into One Medical via my desktop, I no longer see the duplicate messages. Also on the app when I receive a message from the care team, I see a preview, but when I click on it to read the full note, it takes me back to the message I sent initially (also the same note that appeared 6 times). So frustrating! Especially since the admin team doesn’t seem to be working in synch with my provider resulting in me needing to go back to one of the offices for more blood work to be done because the correct labs weren’t requested in the first place!

After six days of a painful worsening sore throat accompanied by no other symptoms, I called One Medical in hopes of being prescribed what I obviously needed — some basic amoxicillin, but instead I was told that I had to be tested and evaluated in person to test for strep. If I test positive for strep, guess what they give you? Amoxicillin. As a single mom, I needed care that more efficient and convenient especially since the closest one medical to me was one hour away and urgent care would have charged me $400. Disappointed and cancelled my membership. Plushcare doctor literally prescribed it to me within five minutes of hearing all my symptoms. No brainer.

During the pandemic, almost everything is virtual. I didn’t realize that scheduling a remote visit and seeking the video chat option were different services since in both instances, I’m speaking to a medical professional and the app doesn’t make the distinction very clear. Make sure you click on the video chat option first if seeking remote help, which is free rather than scheduling a remote visit. Scheduling a remote visit for simple medical device/prescription refill could cost hundreds of dollars, which was the case for me. One medical should make this difference much clearer. It’s the most expensive mistake I’ve made due to a lack of clarity in the product.

Video calls with a medical professional are supposed to be included in my plan for free. It says so in the app. After having what I thought was a free call, I am then charged. It turns out that in the app they differ between “booking an video appointment“ and “video chat with a healthcare professional” The part that is actually supposed to be free is buried at the very bottom of the app where as the part that they charge you for (and don’t disclose) is prominent at the very top. Bait and switch Gross misrepresentation of what is actually included in the app under my plan. Very surprised they haven’t gotten away with us up until now. But rest assured I will be reporting this to sequoia.