Express Scripts Customer Service

Express Scripts Positive Reviews

CustomerThe app is extremely misleading. It leads you to believe you have a refill when you don’t. If you order a refill, and didn’t have one available then your doctor is contacted. I don’t want my doctor contacted unless I authorize it. Furthermore, many medication’s are available generically and can be billed to a good RX or other coupon at the walk-in drugstore for less than insurance price or cash price. Express scripts is very greedy and they won’t honor these coupons. furthermore, they try to charge astronomical prices, calling certain medication’s specialty, when, in fact, they have many off label use and can be purchased for as little as $20 cash. Once your prescription is sent to Xpress scripts and not fillable thru insurance or their own incompetence or otherwise laziness, it’s impossible to get it back out of there easily. the only thing this service is good for is filling prescriptions that you have a refill on that are cheap, covered by insurance and need to be refilled regularly. The app needs many improvements. they should have to return to the customer a printed copy of every electronic prescription that they mishandle and do not fill in the manner requested by me, the customer. generics, utilize, or a 50-50 chance. You either get a quality one that is made in the USA, or end up with a very inexpensive generic, made outside of the USA. I haven’t tried to order a specific generic company, because I don’t want to be on hold for that long..Steve fournierVersion: 12.10.0

Ok but not great.The app is good, and it is easy to order scripts. Cons: Changing an alert is next to impossible. Removing a medication is not possible as far as I can see. The virtual pharmacy ID card is not printable and does not contain all of the information the hard copy card has. (I have ordered a hard copy about 25 times, and have yet to receive a hard copy) There is not a section for drugs you may be allergic to. If you are looking to see your claims and history, or medicine history; you are out of luck. The search thinking wheel spins forever and almost always times out giving the message “9999: We are sorry, we are unable to complete your transaction at this time. Please try again later.”. Should you actually reach your history of any kind, forget actually printing it out. Pricing a medication by history is a long shot Only about 10 current medications show up and only about half of those are actually current up to date medications that you are taking. You better be an ace speller. If you misspell any drugs when searching within the app, the search is not smart and will not recognize even a close misspelled medication. In the world of apps, this one needs some work..KaddyDrafterVersion: 9.4.0

Health Care Plan 5 stars, App could be betterThe reason for only 4 stars are that #1 the app offers to keep track of how much medicine you have, however you have to input when you refill a medicine, rather then them update it automatically. #2 the app is slow to sync when a prescription is processed/shipped/delivered and I mean sometimes by three days #3 This may be more of a ‘plan’ issue “con” then ‘app’ but if you refill a prescription and it’s too early to fill (you have the option of as early as a month-online to refill) rather then the day it is dispensed, you will be billed the day you refill online. #4 their is an option to send a secure message to the RX company through the app. But you must log into the app continually to check to see if it was responded to, rather then being alerted through an email, letting you know that it’s been replied to. #5 Twice I’ve had issues logging in. Sometimes it’s after an update, or when your fingerprint doesn’t register but password does. The support center actually recommends that you delete their app, then reinstall. This is under FAQ in the support Center online. Again, these are just small grievances of the APP, nothing that reflects on the overall plan itself. I simply wanted to layout why I only gave the app 4 stars. On a side note: I save an enormous amount of money by using their mail-order service. I think overall they are an excellent plan D for Medicare patients..RemmyMaVersion: 11.4.2

App doesn’t change medication statusI used to love express scripts. I went two weeks (x2) of full on titration due to them running out of a medication. I waited and waited… now I don’t order sensitive medication from them. I get those local because of that broken trust. The other medication on my list doesn’t update the red like that says (authorization needed) I click on the (…) next to that, send authorization to provider and it still shows in red as if I haven’t sent that authorization…. So that’s confusing. I understand that sometimes pharmacies run low in medication but who’s job is it to ensure there’s a threshold stock before a reorder / restock occurs. I think there you’ll find the solution. All the other medications I get from them are okay. I had such a time with the ladicane patches having the gel leaking out of every last batch for over a year. Got all over my hands placing the pad on my back. I’m thankful my animals weren’t affected and most importantly my toddler grandson. I think the supplier of that product no longer shows up in my inventory. But it’s a lowest bidder game. Anyway app could use a bit of work in the red letters that never change in my list once I authorize my automatic refill. Thanks for the service I do receive, I am thankful, just wanted to express my concerns..JwrndiaVersion: 12.12.0

Opinion from Navy pilot’s wifeI have used Express Scripts to fill my prescriptions for many years - ever since I married my husband, a retired Navy captain. I have a number of chronic illnesses so my medication list is a long one. Without Express Scripts, the costs I would accrue in order to get all the meds I need would be pretty daunting so I am so thankful to have Express Scripts backing me up. In addition, I am very grateful that through Express Scripts I am able to get my meds via the U.S. mail system as I am totally housebound due to COVID and also to the fact that my poor health makes it simply too hard to ambulate. Prior to his death from COPD and Parkinson’s disease in 2015, the number of meds that both he and I had to take during that time was daunting so it was indeed ma blessing that we were covered by Express Scripts. We had so much to worry about that we just didn’t need to have the worry of excessive worry prescription costs added to our problem pile. So I will always be thankful that Express Scripts has been such a valuable part of my family’s health support system..KfxstonVersion: 11.7.0

Excellent ServiceThis is an excellent app and prescription service. I get reminders when my medications are ready to refill so I don’t have to go a day without them. The mail service saves me money and unnecessary trips to the drugstore , especially when I have mobility limitations. My physicians send the prescriptions directly to them, that way every doctor and the pharmacy are aware of the medications that I’m taking. I can also call to get refill of my prescriptions, and they get in touch with my doctor should the prescriptions have no more refills. Company representatives are courteous, compassionate and try to help so I can get the medications as soon as possible. Another feature thatI like about this mail order pharmacy is that I can get vacation refills if I have to travel outside of the USA, and if I travel within the USA, I can have my prescriptions delivered to me where I am. It has been a life saver for me since I have various health ailments for which I need to take medications on a daily basis. Thank you for your services and support..Nesi0421Version: 8.9.1

Discontinued medication coverageA medication I have been on for over five years has all of the sudden been removed from TriCare’s approved medication list. Back when I was prescribed the medication I had to try 3 or 4 other medications before the prescribed medication would be covered. I completed the required trials and none worked. Then, it was approved. I have had good outcomes with the medication. My family has a history of stomach issues and my grandfather died of stomach cancer. For TriCare to just decide to cancel the coverage without talking to current patients on the medication is irresponsible and inconsiderate. Now, I must return to the doctor and begin a new set of experimental trials... for what??? I do not appreciate the lack of support from TriCare and Express Scripts. I will complete the trial, as required but when/if they don’t work again, I will write my senator and congressman. I am not a test monkey and feel like that is how it is being treated..DFW TanyaVersion: 11.3.0

Love The Express Script’AppLove The Express Script’App😊👍 And How Well Easy To Transfer From ‘Like Walgreens -> When , my ‘ Doctor finally got a prescription accepted my insurance!! Was so excited to see that the medication was listed on my account for future fillings!!! And I received my letter from my insurance shortly afterwards! I believe that the pharmacist were trying to call me before i went to refill at Walgreens , but we have such terrible phone signal service here where we are temporarily & that is another awesome!! We are helping my mother in another & express & our’Dr have been awesome at helping us with being away from our home State ! We so appreciate everything and both my husband & I are feeling healthier because of the great team effort!! I know now that I will have consistent good results every month now in getting better!! Thank you so very much!!!♥️.LaurasmileshappyVersion: 11.2.1

Good appUsed to be a perfect app. Then they “improved” it. Now it is an aggravation to use. Still it gets the job done and is easier than driving to a pharmacy. Now, you can only see one prescription at a time, and every time you put one in your cart or order it. It refreshes the page and goes back to the top, and you have to scroll down through the same prescriptions over and over again until you find the next one you want to order. it takes three times as long to order two or three prescriptions than it used to take. At one time you could see a page of prescriptions at a time and therefore you were able to click on the ones you wanted then check out and be done with it. Since they “improved” it, you are required to go back-and-forth and back-and-forth and back-and-forth to try to find out where you were in the process. As I said, it’s an aggravation..DancinwithwordsVersion: 12.12.0

False RemindersEnjoy the ease of use for reordering current prescriptions. Unfortunately, I also receive regular reminders (every few days) that I have “0” days supply left for a particular medicine that I have plenty of supply left and have also reordered numerous times. I called express scripts to get help on eliminating these reminders and they have no idea how their app works nor how to help me. They said they would work on the problem and now a month later I continue to receive these annoying reminders. (Just received one again this morning) If they develop an app they also need to secure the necessary knowledge base to help users when there is a problem. I’m beginning to think they don’t have that knowledge base. Beware if you set up any medicine reminders. You may begin getting many more than you’d like..CJN1008Version: 8.11.2

Express Scripts customer reviewI’m extremely happy with the Express Scripts program. It’s nice to know that I don’t have to go to towns over to my drugstore to pick up a 30 day prescription. In really bad weather. It’s nice that it’s delivered directly to my door and in most cases it’s actually cheaper than the pharmacy I was using, I was using CVS and it is a better deal than Cvs gave me first many years I highly recommend using Express Scripts. They are extremely easy to work with to explain certain situations, and they actually work with you not against you like some of the pharmacies do. That is why I gave her five stars and by using Express Scripts, I’ve save myself a ton of money this year and next year with the cost of food and gasoline going up that helps a lot. 👍.JOHNFAHEYVersion: 12.0.0

Awesome AppMy wife & I had to switch to Express Scripts because of a change in my wife’s insurance and we were worried about that because we were already happy with many of the features that the brick and mortar drug stores and pharmacies have built into their particular apps. We were concerned that we would lose that convenience. However we can’t be more happier with this app! Set up was easy, linking our HSA card to the app as well as being confident that it was a secure transaction was evident. And once set up, with a couple clicks, I have my prescription refilled and on its way. And the price? Wow — compared to what I was paying? For what I’m getting? The number of pills that I get with Express Scripts for the price is unbeatable! Thank you for such a good app and system for prescription drugs ordering and tracking!.JayCollaVersion: 10.2.0

Should be called “Unorganized Scripts”Twice in a week I’ve had doctors send in a prescription to Express Scripts and Express Scripts keeps indicating they need further approval from the doctor…as in from the doctor who prescribed the medicine in the first place. Almost every time I have to get a prescription through Express Scripts something like this happens. For one reason or another, it’s never a seamless process where the doc sends it, they fill it and ship it. It always involves me seeing a prescription never got sent out, and it’s still pending for some reason. Me spending 2 hours of my day on the phone back and forth with them. Of course customer service “can’t make outbound calls” to contact the doctor and resolve it. I always call my doctor who’s like “I sent it to them, I’ll try again.” If you can avoid this company and go local, I recommend it..PBAugVinVersion: 12.0.0

Much More EfficientWhen you have several medications to fill each month this service allows you to keep track. Efficiency is number one as well as their customer service. They take there time, research while your on the phone and want to be sure they answered all your questions. When you have illness the last thing you want to be doing is running back and forth to local pharmacy monthly to get your medications. These medications are mailed in 90 day supplies. The on line app is easy to use, easy to reorder and keep track of your refills and delivery’s. Do yourself a favor and use this wonderful service. Your life will become easier. The whole process is a great time management tool. Thank you Express Scripts for making my life and my illness more manageable..Breezy in CaliVersion: 11.8.0

Some rarely used fields needs some workOverall the app worked great from signon to selection of Rx that needed to be refilled. Easy to navigate between patients and prescriptions. All goes well if you need the item shipped to your permanent address. Due to a flexing work situation I had to except and work in a different state, obviously with a different address. The app does have the option for a temporary address which seems fine, until you have to enter in a temporary start and end date for the address. I found these two fields were not editable and I was unable to add a date and therefore got a invalid date error. Was a bit frustrating to try to enter something in these fields but it just wouldn’t work with my iPhone. Ended up having to change the permit address which was not my preference but I did get the job done. Please take a look at addressing the date field from an iPhone..ScubaBro63Version: 9.6.0

Happiest with Express ScriptsI love the mail order pharmacy that Express Scripts provides. They are efficient in processing my prescriptions and deliver them in a timely manner. Above all they are accurate. I have two prescriptions for the same medicine but in different strengths. Never a problem for them. Whereas my local pharmacy would mess my order every month by giving me one strength and not the other or calling with the Q, “You have two different strengths of medication which one did you want filled?” They could NOT comprehend I needed both medications of both strengths EVERY month. Express Scripts has high caliber pharmacists that get to know their patients and their needs. I couldn’t be happier with their service and their reasonable prices!.ClairbearcherVersion: 11.12.0

Quick and easy way to get your meds!I love using this pharmacy for all of my meds-it is so easy to use and you can get refills automatically sent right to you which alleviates the issues of remembering to call in your refills then picking them up! You can get spoiled by these services real quick! If there are any questions you get a phone call and/or text. They will contact your doctor when you need a new script saving you time. They make the costs very clear and tell you ways you can save money on your meds. Customer service is excellent-they are very patient and willing to take care of any issues you may have. Can’t say enough positive things about this pharmacy!.Sheryl 66Version: 11.12.4

Great except for accidental ordersWhen I’m simply scrolling through my medications I accidentally click on “Add to Cart” or “Place Order.” I figured out that the reason for this is that the action buttons such as “Add to Cart” are as wide as the screen and there are at least two buttons for each Rx, so it’s fairly difficult to NOT click on one of the buttons for any of the medications whenever you are scrolling through. I think your app developers should make it a bit more difficult to accidentally hit the order buttons. Just an idea. And it would prevent a lot of potentially unnecessary orders and expenses for your customers. Edit: also you CANNOT add feedback to the "Give Feedback" section of the app. I mean, you can type whatever feedback you'd like, but it won't let you SUBMIT the feedback. Seems like a bug!.Actordude1Version: 12.15.0

This app saved me from headachesI give this app a five star because it makes my job so much easier. They notify me when it time to reorder, I know exactly what I will be paying, and I know exactly when my prescriptions will arrive. With this app I have never ran short on my medication, and the customer service is right on, they have answered all my questions on one Single call. And believe me I don’t get five stars easily, because everything needs room for improvement, but for now it doesn’t seem to need any improvement at this time. Thanks for this app life for me is much better, I don’t have to run to the local pharmacy, or wait for a text telling me that my prescriptions are ready, express scripts app have make my life a little more stress free..GkyNsaVersion: 10.1.0

I love home deliveryI was always a little weary about receiving medications in the mail, but any worries I had, have been completely dissolved. It is so wonderful not to have to keep up with when I needed to go to the pharmacy for refills. I get an email when my medications are ready to be filled and I have a few days to make changes (if needed) then I get an email that my medication is being processed then one when they ship. I like knowing what’s going on. They take care of calling for a new prescription when needed. I’ve called on several occasions and it’s always been very helpful. The representatives I’ve talked to are knowledgeable and handle everything. I like good customer service and I’ve always gotten it when I’ve called..Player#¥Version: 11.9.1

Implementation lags behind web siteOrdering refills via this app is torturous, and grossly inefficient. Each refill is handled as a single event, unlike the web site where multiple refills can be handled as a batch. After identifying a refill, it is not removed from the list of refills. Requires multiple clicks to another part of the app to see what has been ordered. Creates possible confusion when multiple refills are needed. Grossly inefficient and adds toExpress Scripts cost in filling a number of refills. Using the app for, say 5 refills, ends up with 5 separate packages and mailings instead of likely 1 using the web site. Although the app does work if clumsiness, and inefficiency means will only use the web site..WerfgghjVersion: 11.2.0

WebsiteI find express scripts to be not user friendly and very confusing! It used to be so easy, your meds came automatically every three months . Now I am frequently asked do I need a refill or not. So I have to get all the bottles out and see if I can match anything to whatever is in the email. Sometimes the numbers do not match the bottles. Why can’t you put the name of the medication in the email so I don’t have to guess. Frequently I am asked to order a refill when I already have a refill at home waiting to be used. The other problem is there is no way to delete meds I am no longer taking. Whoever set up this website should be fired! Irene K Sato.VereitelnVersion: 11.11.0

App still needs workThe app has improved over the years. However, it's still needs work. 1. When adding a prescription to check out, it's still necessary to hit cancel to get back to the other prescriptions to review for renewal or refill, and 2. then it takes you back to the beginning of the list forcing you to scroll back down to get where you left off. 3. Also, when reviewing the list of prescriptions, it still remains confusing to review the details. 4. Additionally, expired prescriptions, particularly duplicates, should be automatically archived. A tab or a link could be established to review archived prescriptions..ReesethePriestVersion: 12.4.0

One problemI thought my Ropinorole 3mg was on auto refill. And it is the most important pill I take. I was told my Doctor was requested to renew the prescription in March 2022and did not respond. This has caused me several sleepless nights as I ran out unexpectedly. Now I am told it will take over 10 days just to obtain approval by my Doctor. I am going to try an emergency refill Monday and it is a National holiday so not much chance. I am partially to blame for this , but I cannot believe a medicine I have been taking for years was allowed to expire. I think my age had something to do with this, but I need all the help I can get. So this is why I scored a 4 only. How could there be a way to set up a warning system for essential medicines such as my ropinorole?.Dpark1000Version: 11.12.5

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Express Scripts Negative Reviews

4.7 rating my behindUpdate: 5/1/24 I get a notification that I have refills to order but when iI try to order them I get an error stating unable to prescription in your cart try again. I could try ordering them a hundred times and get the same message. I’m forced to use this app and I can’t get my meds because it so screwed up. That overall rating shown can't be right with all the terrible reviews. For a major government contractor this needs to be audited. Scripts you should be ashamed to put out such a worthless app. What happened to the previous one it was much more user friendly. I have the same problems that are repeatedly stated throughout these reviews. It's frustrating and doesn't work half the time. I'm required to log in 15 times just to navigate in the app ridiculous. The auto refill is so botched up it's maddening. Either the app doesn't work or no body uses the info put in it. I have a back log of meds that I try changing to reflect the proper input to put off the refill but I continue to get the refill. I've tried correcting this over the phone with no results. It's ridiculous but frustrating when your forced to use it no choice. I hate this app and I hate scripts who could care less about your health and well being. They have some polite employees who attempt to help but I can tell they're road blocked by the poor management of the company so sad..Mach2donVersion: 12.14.0

The WORST prescription companyExpress Scripts is absolute garbage, I only use them because I am forced to by my company health insurance plan. They make getting my medications impossible and expensive. Unless you have a flawless doctor that orders only exactly the medicine you need and tailor makes the perscription to express scripts, be prepared for an absolute nightmare any time you want medicine. My doctor once accidentally wrote me a prescription for 6 inhalers which were $100 each, which I didn’t find out about until AFTER my medicine had been packaged and mailed out—after which you CANNOT return anything—and of course many expired before I could use them. So I thought I would put a hold on my account to require them to call for approval for any prescription, but that has only increased my pain. I will call to fill a prescription, and then have to wait for them to call me back to approve that prescription before they can order it. And then of course randomly they don’t follow the process and I had to pay for 6 inhalers all over again. The phone technicians don’t know the names of any medicines or how their own computer system works, so I recommending calling a few times until you get one of the very few knowledgeable phone technicians. Ok rant over. The app is fine I guess but I still think everyone should avoid this company if you can..JezikasqVersion: 12.1.0

Express scripts mail order is a jokeI’ve been trying for over a year to get urgent prescriptions to both of us before we’re out. It’s an 8.5 hour drive to get a short term supply every month. Now for 4 months they don’t have the prescription in stock! I’ve called up to 20 times trying to straighten this out. No one told me anything when I called in to deal with the problems. My son has a brain tumor this is a medication he desperately needs and is not supposed to go off of without tapering slowly. He’s put into withdrawal every single time he needs a refill because express scripts will not even start processing his prescriptions until 2 days before he is due to have a refill. Which when you’re out of stock doesn’t give us enough time to get a different prescription. Even if they let me know they didn’t have it. When I call in to find out why it hasn’t processed then they tell me it unavailable and give me the name of the replacement which is out of stock to. This was 10 days ago on a prescription that was supposed to be filled the next day and shipped over night. This can put him in ICU and can cause death. I’ve been dealing with this for 14 month now and I’ve had my fill of the chaos it creates. I sincerely hope someone that can help us reads this. I’m begging for help. Please please help us before he ends up dying!.A defeated MotherVersion: 12.3.0

Shipping/Contact failWhen I realized that my new prescription was not set up for automatic refill (my bad —I assumed that once I set it up that it would do that for all prescriptions that were submitted), I ordered a refill through the app and selected 2 Day Shipping since I knew the holidays would mess up the arrival day. I checked the confirmation email that I received and noticed that 1 Day Shipping had been confirmed. Since I didn't want to pay that much, I went back into the app and re-selected 2 Day Shipping. I didn’t bother checking the confirmation email because I mistakenly assumed the problem was fixed. Just out of curiosity to track my package, I opened the email the next day and noticed Free Ground Shipping had been confirmed (I should have checked the email the same day). Apparently selecting 2 Day Shipping will either set you up for 1 Day Shipping OR Free Ground Shipping—but not the actual 2 Day Shipping. The order was placed well within business hours Friday and the order did not get processed until Monday (day before Xmas). So after two days of going cold turkey off my new prescription I should finally get it in the mail tonight, a week later. When I went to contact ExpressScripts I was put on hold and told a wait time of 36mins. So I went online to contact through secure message and it told me all day that sorry, the service was temporarily down and to try again later..ArachesVersion: 9.8.0

Mixed FeelingsThis coverage is provided to me due to my husbands service to this glorious country. I dread having to refill my prescriptions, because there is a huge disconnect between the provider and the pharmacy. I always have pleasant representatives when I call, but the company has so many restrictions on medications, that I have seriously thought of just giving up on this company, and just paying cash. Again, this is not about the wonderful reps, this is about a company that has gotten too large and unmanageable. When I have asked to speak to the CEO, they put me on hold and then the call is dropped. So in wrapping up, representatives are knowledgeable and patient, but the company need to ease up on restrictions and policy. If the CEO want more information, you have my phone #, so call and discuss. I am a Physician Assistant that worked my entire career in Emergency Medicine, at night (6p-6a), 3-4 nights a week for 30+ years, so I have written many prescriptions and know how the system works. I urge the management to reach out to patients and ask them about the service that are getting from this corporation. I gave you 2 stars because you really need to work on the patient-pharmacy-physician disconnect..MidtownbodyworksVersion: 12.7.1

So many problemsFirst , my main complaint isn’t with the app, but rather being forced to use express scripts or CVS at all. As for the app it won’t let you manage your prescriptions easily. You cannot remove prescriptions that are no longer active. They create a new version of a prescription when your doctor refills for a new year and sometimes cancel that renewal because you already have filled a past prescription and don’t need it yet. They cancelled a prescription refill because they didn’t have it in stock and suggested the doctor prescribe something different or find it at another pharmacy, which they didn’t notify me of. I found out by checking on the refill in the app. And then I could not take it to another pharmacy, because it was sent directly to them. Not to mention their shipping options are ridiculous. We have issues with mail theft. I asked at the beginning that ALL our prescriptions be sent UPS or FedEx. They send them DHL to USPS every single time. Requiring a trip to the main post office every time because our mail carrier does not deliver to the door…. Even if you schedule it online. The whole system is a thing me consuming mess!.CandiCooVersion: 12.5.0

Incomplete informationOn app. Express scripts does not provide the entire prescription as it was written by physician. It does not note dosage ( how many milligrams/ how many tablets/capsules to take each administration of med.) It also does not note how many times per day to take it (QD, BID,TID). This makes it difficult to see if script was written correctly by your physician/ or if it was changed by your physician. This would allow better communication and decrease delays of meds. It also does not state why certain meds would be denied or if additional information is needed ( it would allow patients to see why items are denied or held up) if this information was provided then patients could assist our busy physician offices with what is needed. There seems to be an increase in denials or hold ups looking for additional information this year 2024 for some reason. This increases the amount of time used for our physicians and also Express scripts. I will be calling Express Scripts much more this year it seems. The app is supposed to decrease time or make prescriptions a smoother process and right now that isn’t working. Thank you..Concerned Member.Version: 12.18.0

Express Scripts Medicare 2018 Formulary and Express Scripts App27 AUG 2018 The Express Scripts app quoted me incorrect pricing on 23 AUG 2018. Before I visited the pharmacy on Friday, 24 AUG 2018 I telephoned Express Scripts just to verify the prices I looked up in the app were correct. I am glad I did because both medications were priced incorrectly on the app. The representative quoted both as about $3.00 higher. Persons reading my review be aware that the app is not displaying correct pricing. I would strongly discourage using the app. I will delete the app as soon as I finish this review. Also the Express Scripts Medicare 2018 Formulary has typographical errors. Persons reading this review do not trust the formulary either. I would like to say I am not indicating every entry in the formulary is wrong but you never know if your medication listed is incorrectly listed or not in the book at all. The same applies to checking medication prices...you never know if the price that displays on the Express Scripts app is accurate. In the future I will telephone Medicare for all my needs; as well as Express Scripts for all my Pharmacy needs. Keep in mind we are dealing with the United States government. Thank all of you who read my review..NichoAMVersion: 9.6.0

If you forgetSince you try saving money by having us review automatic refills real old people don’t have anyone to help review them so they will miss or not take meds that they need. You are saving money and killing the old people who need refills to be automate and not need our approval since this was order by the doctors and civilian pharmacies don’t need approval to automatic refill. Maybe it’s time to stop worrying about how to save money getting from our our retirees and ask him to approve refills that the doctor already approved, they don’t have to do this in the civilian pharmacy. What’s wrong with all of you you’re taking from us who serve the country and the civilians are responsible to take care of us and all who served this country we have forgotten that. This won’t change nothing by doing it with you since it’s all about saving money for the government and the politicians who are going to get all that extra money for the pay and the money we want to send overseas and not take care of about vets not just with prescriptions, but with every other device, including war wounded warriors.Crap careVersion: 12.17.0

Slow, clunky, reminders can’t be turned offThis app has potential. It would be so nice if it automatically updated whenever I get a new prescription with the amount of pills in the new Rx. Right now I have to remember to update the app when I get a new Rx or the refill reminder will keep telling me I need a refill. Based on what a lot of other apps are able to do I don't think that's very complicated functionality to add. As I mentioned in the title, the interface is also very clunky. The whole menu bar on the left hand side is not intuitive and options are difficult to locate. On the whole it doesn't feel like a lot of time or effort has been spent on this app. The part that's the most frustrating, however, is that if I want to turn off a single reminder I can't get it to work. No matter how many times I updated, I keep getting all of the reminders that I previously set up. This includes for medications that I no longer take. As a result, I'm having to turn off all reminders. This was the main reason I installed the app in the first place..MoneyDrunkVersion: 8.11.0

Definitely not my first choiceThe majority of the time things go well with Express Scripts, however if there is a bump in the road it can turn into a disaster. Several months ago due to my current doctor relocating to another state, I switched primary caregivers and and even after numerous calls to express scripts by both myself and my physician staff I had to wait weeks and weeks to get things straightened out. At first they did not recognize that my new doctor was a valid practitioner which he has been for many, many years and is highly respected. Secondly when I called I was typically transferred several times each time having to explain my situation from the start. One of the clerks I was speaking to had trouble understanding my situation due in part to having children in the background. This was not a complex situation I was trying to explain, but no one person wanted to take the time to listen and correct their system to recognize that I had simply change doctors and to fill the prescriptions that the new doctor had entered.Checking in from PennsylvaniaVersion: 11.9.0

DisappointedTwo months ago I had about a weeks worth of 2 different medications. I selected refill on Express Scripts. I checked my order a few days later and it said the shipment had been turned over to UPS. But there was no tracking number assigned. I waited a couple more days and called Express Scripts, as a matter of fact I did this several times. I ended up having to wait 30 days before they would ship my medication. Each time I called I had to wait on them to call a Pharmacist. They said it was because of my Insurance and they couldn’t ship again before 30 days. Then I ended up waiting on the medication 7 more days after they sent them out again. If a medication is turned over to UPS, but never gets a tracking number assigned, there is a problem!! And I don’t think it’s mine, but I had to suffer for it. The lady I spoke to after the 30 days were up was a real sweetheart and went out of her way to help, but the other people I spoke with acted like they could have cared less..Gsc92861Version: 12.18.1

Outdated technology, often downChecking the status of your order should be a piece of cake, but how many times have I gotten the spinning disk of death, and a few MINUTES later that the system is down. Why didn’t you tell me that first before wasting my time. Oh, and if you want to contact them, there’s no number to call (why have the opportunity to chat about life saving medications with a human?) you are directed to fill out a form (not in the app mind you, in your browser), where, even though you were logged in, makes you fill out all your information again (forget the form being able to see most of your information in you “pre fill form” feature in your browser), you hit submit to get the message that yes, your message was unsuccessful because their was a technical problem. The frustrating and maddening thing, among many, is I reported this exact same error a year ago. I guess there’s no way to improve things so that angry reviews like this aren’t posted! Boo..Greg cellsVersion: 9.6.1

Rgb225You’ve really made an app which was easy to use to one which is almost impossible to use! The list format was much easier to navigate. Please change back. Now there are so many duplicate listings of the same meds and some meds are not being shown at all. Please correct since providing accurate medicine information to doctors is essential to maintaining good health. Your recent changes make this extremely more difficult! The medicine chest is missing. The portion of the app which showed how many remaining pills should be in a current prescription is also missing. These were the MOST USER FRIENDLY aspects of the previous version and now they are no longer available! Pure stupidity and uncaring attitudes for your customers is demonstrated by these recent changes. Reply from Express Scripts If you still need prescription assistance please private message your member id, phone number and date of birth. Thanks. -Stephanie That’s not going to help. I handle my parent’s meds and a once useful app has been reduced to uselessness with these changes. Previously, I could just hand my phone to the doctor and nurse and all meds were neatly arranged. Now its nothing but an unorganized mess. Useless to me, doctors and nurses. I cannot contact you while at the doctor’s office to get the information needed while we are there. That was why the previous version of the app was so useful. Now, it has no user friendly navigation and this latest version is an insult to your end users..Randy BuchananVersion: 11.0.1

Worst CompanyExpress Scripts denied my wife’s prescription that she has been taking for over a year via our old prescription coverage provider. Her new job forced us to use Express Scripts. The first refill was denied pending pre authorization from our doctor. Doc filled out the new prescription and sent it back to the pharmacy only to be denied a second time. Pharmacist now claim Express Scripts did not approve the pre authorization because of some drug categories. Basically, they want my wife to use the generic version of the medicine first. Guess what? There is no generic version for that medication and Express Scripts still denied it. Basically, they don’t care if you die from lack of medication even if your doctor tells them that you desperately need it. What an evil company. Now we’re at a loss. She’s working out of state and has to work with our doctor via the phone or FaceTime to try different medications that may or may not work. Meanwhile, her health is suffering all because of this evil company Express Scripts..ErwinGVersion: 12.14.0

Be Careful Using Express ScriptsAbout 25 years ago my endrocologist prescribed testosterone. The last few years I have been using pump gel with good results. On 3 occasions I ordered my prescription from Espress Scripts supposedly a three month supply. Each occasion I received only one month supply and was charged for a 90 day supply. Having done this twice I used a local pharmacy paying only slightly more and receiving a 90 day supply. Having being prompted by your website I called your pharmacy I was again assured that I would receive a 90 day supply. I again ordered this prescription and again received only one month supply but was charge for a 90 day supply. Calling your pharmacy again I was finally told that you cannot send me a 90 day supply due to some regulation. Since trying to use your service I have lost 6 months of medication. I have been deceived 3 times over several years by not being told you cannot ship a 90 day supply. Wondering if you have charged my doughnut hole the full 90 day price for each occasion.. My also uses your service and was sent a prescription after cancelling it on the website. After many phone calls this issue was resolved and was told to call and cancel and not trust the website. Have used Express Scripts for many years but am considering looking elsewhere this coming year..20 Ga.Version: 11.12.6

Verifying every prescriptionThe old way of using Express Scripts was so easy but you’ve changed it and now it’s very annoying. When I have a prescription on AutoShip, that’s why I set it up on AutoShip so that I wouldn’t be bothered every month. Now it doesn’t matter that I’m set up on AutoShip. I still get an email then I have to sign in which takes two or three steps, much longer than it used to take, and then I have to verify that I want it and go through every step that shouldn’t have to be gone through every time a prescription is on AutoShip, it should just auto ship unless you’re told not to or unless I give you an address change or some thing like that which I think the customer should initiate. Setting up AutoShip used to make it so easy now it doesn’t matter because you have to go through 10 hoops every time anyway so there’s no convenience in auto ship anymore..Livs NanaVersion: 12.5.0

Worst app everI have never written a review for an app. However this app is so terrible I had to. The app is equivalent to a rock. Pointless, you can look at it but it has absolutely no value. You can modify anything on your account, you need to use the website. This app once again similar to a rock sits there on you phone worthless, just like express scrips. Who do nothing, give you terrible service. Call you at all random hours throughout the day/night. Oh and last but not least OVERCHARGE you for medication. Zyrtec (OTC allergy medication) they wanted $70 for a 30 day supply. This is like I said an OTC allergy medication that ranges from $7 to $20 on the high end. When I explained this the operator this is what they said “oh I’m sorry sir”. Not they will look into it or try an help nothing. Using this company at free will, I feel is similar to giving yourself a voluntary enema. Being forced to use this shoddy company due to insurance providers. Priceless. Fire whoever runs this god-awful dumpster fire you guys call express scrips..Adams'FosgateVersion: 11.2.1

If I had a choice I’d use anyone elseMy doctor routinely, as in on a monthly basis, has to call in prescriptions, over and over. Express Script loses my prescription or refuses to fill them. Although I have arranged to have ALL MY PRESCRIPTIONS SENT VIA FEDEX, at least one prescription a month goes via DHL or the USPS, neither of which deliver to my house. They leave the detective work to me, as I try to determine which medication is lost and where. When I call they acknowledge there is a standing order to only use FEDEX, and they even suggest i should try a different service, aware that my insurance (Tricare) will only pay for my prescription via mail order. So, uh no I won’t be paying the $3000 a month out of pocket each month. I will just continue to make my Senators and Congressmen aware of how badly Express Scripts is abusing their non competitive contract. Perhaps next year they’ll be stripped of the contract and I can see how another vendor handles my prescriptions..DgargmcVersion: 12.6.0

Worse experienceThey have made it almost impossible for me to get my refills. They won’t communicate with your doctor about what is required and even when my insurance company called them and said they approve the medication they still tried to tell me my insurance company denied the request. The medication I take I have to have or I will have severe withdrawals. I was told to goto the hospital. My question is are you gonna pay the bill for the hospital because of there fault? I don’t have a extra $1000 for someone else’s incompetence. If your insurance company users this company I would change insurance companies. I repeat do not use this company if you want to get your medication on time. You will run out. They also charge $21 to over night your medication even if it is there fault and the normal delivery is around 10 days. Just use your local pharmacy so you don’t have problems. Very Dissatisfied Customer..ShawnboyMichiganVersion: 12.2.2

Problem Every MonthI have advanced osteoarthritis since 2015. Seen a Rheumatologist who referred me to Pain Management due to the widespread nature of this disease. I had to have a medical retirement at age 52. I helped create the first Pain Management Dept in a well known hospital. I have a Master’s Degree in Behavioural Health Management & a BSN. I’m well educated in Pharmacological Medicine due to the nature of my job. I was responsible for not just pain mgmt but also hold the necessary medical knowledge & skills as a Diabetic Care Manager. I’m not bragging but all this to describe my intimate knowledge of pain relieving RX. Express Scripts is the WORST MAIL ORDER PHARMACY I’ve ever had to work with. The redundancy each month to hold much needed pain relieving medication not even at the higher doses is worse than a struggle to obtain even though prescribed by pain management physician. I have no respect for this pharmacy & am in process of discontinuing my part of insurance that dumped me into an association with EXPRESS SCRIPTS! DO NOT RECOMMEND!!!.Mijo Marc TVersion: 12.16.0

Worst, most poorly organized, non-intuitive app everIf you have multiple medications with staggered refill dates, the Express Scripts app is nothing but a headache. There are many things you can’t do on the app (only on the Web site); but when you go to the Web site, you find things you can’t do there...only on the app. Removing an old scrip from your list of meds is impossible (you can only “hide” it on the Web site). The refill dates built into the system are always off, leaving you with way too much medication or running out before another refill. And changing refill dates offers only a narrow window according to their guidelines. There are SO many things about this app that make it clunky, confusing and archaic. The Web site is no better. So, often you end up having to spend 30 min on the phone w customer service repeating your personal info over and over again before they can fix your scrips. There’s no good choice here, I guess..RealMonaLisaVersion: 11.1.1

Unreliable dose remindersFor ordering my one prescription the app works fine, you may need to remind your doctor a request for refill was sent since it went unapproved for a while until I notified her and this only happened after switching to express scripts. Now onto my concern, the dose reminder is super unreliable. I don’t get maybe 1/3 of the reminders and there’s no pattern to it, sometimes it goes without reminder for a couple of days. You also can’t check if you’ve taken your dosage on previous days, you can only select “taken” or “undo”. I sent feedback regarding this issue, and members service responded telling me how to opt into refill reminders. This tells me the feedback system doesn’t send feedback to the appropriate department, membership service is out of touch and doesn’t even know about the dosage reminder system, or both..Mag the manateeVersion: 12.1.0

Not very goodThe app works ok, but sometimes it goes to a page and there’s no way to close out of it, and then you have to log in again. Which doesn’t sound like a big deal but that brings up the other thing that makes me dislike it: Allegedly you can change the contact method for the two-step verification from email to text and vise versa. Why, there’s even a link for it! How convenient! EXCEPT IT DOESN’T WORK! You will always get emails for the foreseeable future, because the ability to change from email notifications to text notifications isn’t enabled in the latest release. I contacted them about it thinking I was missing something, but no, it doesn’t work. Kinda stupid. I suggested the link to change notification preferences be removed but we shall see. Sigh. It was better before this recent update in my opinion..Frustrated in River CityVersion: 12.2.2

Beware of Dose RemindersThis app works ok in general. It’s nothing special, but I’m very concerned about the dose reminders. They sometimes work and sometimes don’t. I set one up to replace my daily reminder on my iPhone but I strongly advise against it. I’ve been getting a reminder, on average, every other day, if that. This is fine for me because I’m younger and am using the iPhone reminder anyway, but it could falsely lead older people into a sense of security that could be very dangerous for them. Older people have a hard enough time remembering to take crucial medications without having the dose reminders only work sporadically. This could cause a serious issue for someone depending on them. I tried this app and the dose reminders over a year ago and it was the same. Apparently the developers don’t really care about the well-being of their older users and I would expect this to be a serious concern to anyone who claims to care about the well-being of others..BrianT421Version: 11.5.0

Medications listedI sometimes need a one-time medication for a virus or short-term problem. If so, I don’t want to lose time waiting for Express Scripts. If it turns out I need longer term, I can transfer. My list of medications is very misleading. You seem to gather any/all from a pharmacy other than ES. I don’t have a clue what half of them are; you don’t even indicate a common name that I might recognize. I don’t want to have to look up all the medications you have listed just to verify I don’t need it now, and I might never need it again. If I do need it again, it will probably be a one-time, short-time medication that I still won’t order from ES! Just stick with the ones members have sent you and stop listing everything I’ve ever had. I expect you’re padding your numbers to show (hypothetically) what you could save if we used you for everything!.Patc51Version: 12.19.1

Get a WAITING LIST!The only thing compounding the Zepbound/Mounjaro shortage and is making it worse is the fact that Express Scripts does not have a simple waiting list like other pharmacies. Everyone I know on these drugs is saying how ridiculous it is that I have to keep calling multiple times per day only to have my order in processing and then to have it canceled because it runs out of stock. Optum Rx has a automated waiting list. What should happen is when a prescription is out of stock it is placed on hold, not canceled, and then scripts are filled in the order that they were received once the medication is back in stock. That would be a simple solution that would save a lot of headache. Since they are doing nothing to lighten the burden on patients, I am resorting to compound. I have a one year old and work, I don’t have time to keep calling them all day and refuse to waste any more time..EDM-lover-22Version: 12.14.0

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