PayPal Zettle: Point of Sale Customer ServicePayPal, Inc.

PayPal Zettle: Point Of Sale Customer Service

The free PayPal Zettle app is the point of sale (POS) that empowers you to start, run and grow your business. From accepting any type of payment to tracking sales, PayPal Zettle turns your iPhone or iPad into a complete mobile POS system and register. Whether you’re running a coffee shop, clothing store or barber shop, PayPal Zettle is the one app you need to sell smarter and sell more. No monthly fees, no set-up costs and no lock-in contracts.

The free PayPal Zettle app comes with a range of great features:

• Speed up sales with an intuitive product library and checkout
• Accept any type of payment - cash, credit/debit cards and contactless
• Add the Zettle Reader to accept Visa, Mastercard and contactless payments - including Apple Pay
• Customize receipts and print, text or email them to your customers
• Collect customers' email addresses and craft campaigns to build great relationships
• Collect sales data and use easy-to-understand reports to grow your business
• Create multiple staff accounts to track individuals’ sales
• Benefit from a wide range of integrations including Xero and Quickbooks, as well as specialist POS solutions for restaurant, retail and health & beauty environments



How do I get started?

1. Download the PayPal Zettle app and sign up for an account
2. Order your Zettle Reader, with rapid delivery (2-3 working days)
3. Start taking card payments

Zettle Reader and Dock:

The new Zettle Reader and Dock are quick to set up and easy to use, allowing you to accept all major credit cards and contactless payments - including Apple Pay. A clear pricing model without fixed costs or fixed contracts. The Zettle Reader meets all requirements from the payment industry and is EMV-approved and PCI DSS-compliant.

PayPal Zettle is licensed by PayPal Inc.

PayPal Zettle: Point of Sale App Comments & Reviews

PayPal Zettle: Point of Sale Positive Reviews

Good Options but an improvement is highly recommended. See review!Good options but one important option isn’t currently available for having the tax to auto-populate as you are entering transactions manually without having every SKU in the product library. You have to turn on the tax every single transaction if entering an amount and description from the Amount selection on the left hand side. You MUST add an option for having taxes to auto populate when entering transactions manually. No Way should a merchant have to remember to edit the tax for every transaction! Good functionality and additional payment options compared to PayPal Here..Version: 7.9.1

Better than expected. Could use some improvement.I upgraded my reader to this from PayPal Here swipe only reader instead of getting the PayPal tap and chip reader. It was easier to use than I had expected and the reader lasted all day without the need to recharge. Some functions I miss from PayPal Here app are 1) an addition (+) button to add multiple custom prices in one transaction instead of clicking on shopping cart>> keypad>> OK for each item, although it was helpful to use the inventory product buttons I had entered ahead of time, and 2) having an option to omit the signature requirement for a purchase under $50. With Covid safety protocol, customers were more hesitant to touch a screen or use a stylus even though hand sanitizer was provided and the stylus was cleaned with disinfectant wipe after every transaction. But contactless payment was much desired..Version: 7.9.0

Good app but can use some improvementI loved “PayPal here”, had to switch to this new system and still am figuring out the pros and cons of the new one. Overall, quite user friendly For those who have issues with tax: I freaked out at first that it “doesn’t work right”, but all you need to do is go under settings -> taxes -> turn off the “include tax in prices” function That said, I’d strongly suggest developers have it turned off by default and just give the seller an option to turn it on if needed as tax is generally added on top of listed price in majority of cases.Version: 7.8.0

So freshThis is the bomb! I have used PayPal here for years. The app had messed up so I dumped it to re down load it. Low and behold Zettle popped up! I read and looked at reviews about it. I took a chance and ordered it, yes it costs oh well. Set up was a breeze! Same PayPal account you don’t have to start over entering banking info etc. Just connect and boom you are in. Fees are less than PayPal here. Venmo comes through too. Shoot you don’t even need to purchase gift cards to scan and sell. You can make your own in app and email them!!! I am a resale consignment shop and this works wonderful for me. The only dislike (reason for 4 stars) is…. I wish I could checkout off line. Then when my internet comes back online it would automatically “process/dump”. Otherwise All of my customers love the tap to pay feature and emailed itemized receipts. Keep up the awesome work Rachel.Version: 7.9.0

Payment needs to go into your business accountPayment made through the reader needs to go to your business account not the PayPal account, it should at least be an option the transaction is in person the seller can issue a refund. Another improvement I could see is being able to add or change bank information on the app itself, and not having to log in online, and add or change it..Version: 7.17.0

TaxI started using this app for my business it works great but only problem is that it dose not add tax automatically on every transaction you have to add tax manually for every transaction which is very frustrating when you are very busy hope Zettle will change this in there updates otherwise have to move to different platforms.Version: 7.8.0

Tax Rate is a painMy only complaint on this app is that you have to apply the tax rate to each item individually. It’s a step that is a lot to remember while trying to chat with a customer while ringing them, and flatly unnecessary. If I have the tax rate turned on, it should be obvious that each item in a transaction is taxed. If you’re high volume sales, this is a pretty big issue. I hope it will be addressed in an update..Version: 7.14.0

My ZettleSo far I like the machine The app however is sometimes a little glitchy I had to delete and re install three times to get it off the search for item page I haven’t adde any item so there is nothing to search for but it keeps freezing there and won’t let me do a transaction Wow! Headache In that moment of need I plan to review again in the future When I have more experience with this.Version: 7.10.1

Easy to use app, but one of the setting options is missing.The system is easy to us, but the manual credit card entry activate is not available in the settings payment options like it says in the help screen for activating manual credit card entry for IOS Iphone or I-Pad. Would be great if you could do manual credit card entry for over the phone sales..Version: 7.16.0

Payments made easyIm enjoying this portable card reader. As a small business owner who works out of the truck most of the time… This is the more professional option when collecting a payment Easy to use and is durable. Highly recommended to anyone who accepts credit and is on the go..Version: 7.12.0

Account set upIt was actually very easy to set up to take payment. And instructions easy to follow. And it did not block the access to activate receiving payments. Unlike square super complicated not easy to navigate. And did not let me edit my info..Version: 7.13.1

Good but needs attentionI’m surprised simple features are not available on Zettle. Not ready for mainstream. I’m coming from square, too many features missing here. Need to add customer info, text customer receipt option. Invoice customers, partial payments, etc….Version: 7.17.0

Add checks as a form of payments or “other”I like it so far. I just wish the could add a “other” for of payment. Or custom credit checks or something. Because right now I am stuck with cash or credit and I have no way to enter my Uber eats and grub hub orders..Version: 7.14.0

Awesome.Glad PayPal has this feature. Trust me. Square. Good luck getting someone on the phone. Clover. Even worse. No extra features then this app. This one is much better. I know from experience..Version: 7.13.1

Looked easyThis looks like a good solution. I needed some help setting up the inventory but there are no videos or anything to help. Too new, I guess. Give yourself time to get to know the system. Don’t expect a plug and play type of deal..Version: 7.8.0

Great!Really easy to use but I wish it could take cash & credit payments in the same transaction..Version: 7.9.0

PayPal ZelleEasiest and best method of accepting payments. For good and service. It’s easy to use. Easy to send receipts. Work will mobile as well. Give this app. And product 👍👍 up.Version: 7.17.0

Good-ishThe system works flawlessly my only issue is I switched from PayPal Here which does instant funding, Zettle takes multiple hours. It would be 5 stars if the funding speed was on par with PayPal’s other processing (PayPal Here)..Version: 7.17.0

Refund UnavailableHow awkward is it to be unable to issue a customer a partial refund because Zettle gets an error saying “service temporarily unavailable” for refunds. Overall the app is great..Version: 7.14.0

A1 Since Day 1Very nice Easy setup Customizable inventory options Tap to pay is great, customer satisfaction with receipt. Could say more, have to run. Great products.Version: 7.18.1

User FriendlyApp is easy to use and gives monthly totals of revenue..Version: 7.18.1

Business ownerThis app is the he best, I was loosing money with the other credit card processing company I’m very happy with this app..Version: 7.9.1

Easy set up10 minutes and. All set up.Version: 7.14.0

GeniusFantastic product and service! Very pleased compared to competitors..Version: 7.6.2

Love this app!Makes my business run completely un complicated! Thanks guys!.Version: 7.17.0

One Account!Zettle allows me to accept PayPal, Credit Cards or Venmo with funds deposited into one PayPal account..Version: 7.11.0

Seems really good so far. Haven’t had any issues with it.Best app by far.Version: 7.12.0

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