Google Health (Fitbit) Customer Service

I am absolutely hooked on my Fitbit! I bought the Charge 3 and I hate taking it off. I love the notifications it sends if I haven’t moved from my desk each hour, I love the fact you can challenge other friends and colleagues to weekend, or weekly challenges as well as track your own performance. It’s got me more motivated than any exercise book, or personal trainer. The only downside I find is that it’s not 100% accurate. My resting heart rate on an ECG machine compared to my Fitbit has a difference of 10 beats per minute...that’s a big number when you’re trying to work in fat burn mode or/and cardio. In addition, when I train with other people my steps are pretty much the same but when we e all walked a 12km walk (as we’ve done consistently this week), my Fitbit comes up with almost 2km less than the others! The only time it’s accurate is if I walk with my GPS on my phone and then sync the data after my walk/run. In addition the calorie counter has very limited good options and scanning them and sending them off is too time consuming. I find I’m using the “My Fitnesspal” app to monitor my food intake...please look at their app and try and make the Fitbit calorie counter more user friendly. Apologies for mentioning the bits that need “tweaking”, but it’s constructive feedback that I feel is important. All in all I am so chuffed that I have a Fitbit as its now become a way of life for me! Thank you to the Fitbit team of developers ☺️

I’ve been using Fit Bit with Charge 4, for almost 2 years. I pay for the premium version to have access to macro nutrient counting, the workouts and the mindfulness sessions. The reminders to move my body each hour is helpful. I absolutely love the sleep tracking aspect and comparing how I feel after a nights sleep (the app gives a numerical score based on sleep goals and how long you were in each sleep stage) I’m only giving 4 stars because there is room for improvement with this app and the data it analyzes and receives from the Charge 4. For example, while I’m sleeping it records my heart rate, you can view this within the sleep analysis data, however the Heart Rate section of the app will show a different set of data of my heart rate throughout the night. These often do not match up. The HR section will often say I had “zone minutes” (minutes of HR over 114 and cardio HR over 135) while I was sleeping. When compared to the data from sleep analysis on the same night, there was no spike in my heart rate. I find this annoying and take it with a grain of salt. It makes me somewhat doubt when I’m working out that I’m actually getting adequate zone minutes. Sometimes the app will randomly not record my sleep, even though I was wearing it correctly the whole night, just shows no data for sleep. I’ve gone through deleting the app, redownloading, resetting the Fit Bit and it doesn’t magically appear the sleep data, it just has a gap. There is the room for improvement.

I love my FitBit Smartwatch! I currently have the Charge 4. This is my 3rd Fitbit. I have been wearing a FitBit basically 24/7 for years. The only reason I upgraded to the Charge 4 a couple years ago was because I wanted the Sp02 feature, oxygen saturation. I only take it off when I shower or to charge it, although it is waterproof. A single charge lasts at least 7 - 10 days. It did from day 1 and still does. I purchased my husband the Fitbit Sense over a year ago. He likes it. It has a few extra features that mine doesn’t but he doesn’t use them and neither would I. What I wouldn’t like about his is it has to be charged four times as often as mine does. I was going to buy myself the latest Apple Watch for the oxygen reading at any time instead of only getting an average reading during sleep only, but after reading the reviews I am not sure that the Apple Watch doesn’t do the same when it comes to the oxygen saturation feature and the Apple Watch will not even stay charged for 24 hours. I will stick with FitBit, a great product for the money and I already know I love it. I just would like for them to get one that you can check your oxygen percentage any time, even when walking or exercising. You don’t need to buy the more expensive versions of FitBit unless you’re going to use the extra features. Plus like the Apple, though not as bad, the Sense doesn’t hold a charge too long. The only other negative thing with any of the FitBit watches is you have to buy the Premium subscription service if you want to use most of the features

In May of 2020. I was not feeling well. My wife and four children gave me a Fitbit for my birthday. Because I wasn’t feeling well, I didn’t think I would use it. I was hospitalized early in June with congestive heart failure. One thing led to the next and on June 19 I had open heart surgery to replace two heart valves, repair a third, and amputate an appendage on my left atrial. During my recovery, I was experiencing what they call atrial flutter. I noticed that my resting pulse was high, when nurses at my first rehab center, would take my vitals. I immediately called one of my daughters and asked her to charge up the Fitbit and bring it to me. At that point, I used it to watch my heart rate and all the other functions that the Fitbit can monitor. I ended up going back into the hospital so they could straighten things out. My resting pulse immediately began to drop once they performed a couple procedures on me. Prior to those procedures, my resting pulse was about 120 bpm. Today, it has decreased to the point where it’s between 56-58 bpm! I use the Fitbit to track my walking, exercise, sleep quality and other health metrics that have really helped me in my cardiac rehab! It’s an outstanding health and wellness device that I would recommend to everyone, from people getting back on their feet to those who are reaching for personal athletic bests - and everyone in between. My doctors saved my life—now I feel confident that I can continue to improve my heart health with my FitBit! Thank you for this wonderful product!

Honestly I love Fitbit and have since I was in college. It was recommended to us by a professor of mine in the athletics department and I adore it. I am a volleyball player and I always have my Fitbit on. The app has been a tremendous help through the years and actually helped save my life twice when my heart rate was notably out of control and though I had been feeling very sick, it wasn’t until I saw that that I told my husband to get me to the hospital. Saved me from going into septic shock so that was cool. The app has also helped me with tracking calories, weight goals, periods, fertility, sleep, and more. The app actually helped us get pregnant with our first child (I have PCOS and was having a difficult time but the app really helped me figure out timing and consult a physician about the trends). What I’m saying is, I would recommend the Fitbit app and best Fitbit watches over pretty much every other product I have seen that is similar. Yes, even the A***e Watch and whatever new thing G****e has come out with. Best bang for your buck and there are a lot of apps that link up with the Fitbit app (and products) to improve your experience and help you meet your goals. I’m not paid by Fitbit to say this stuff but hey, if you’re out there reading this Fitbit, I’m just saying that I wouldn’t be sad about a job offer (jk. Mostly. Maybe.) Thanks for coming to my Ted talk

I love Fitbit! From the Fitbit that I had that only showed dots, one being like a certain amount of steps, to my Fitbit, which showed steps, heart rate , calories, and you can sync alarms to the app, to the Fitbit lux where you can do everything you need on the Fitbit, to the current Fitbit I have now, the charge six, I have loved Fitbit every step of the way! The battery last so long, it motivates me to move, I wear it to sleep, in fact the only time I don’t wear it is when I’m showering. Right now, I have a charge six, I love it, there are some things that need to happen. First thing, the relaxation app was removed. That was one of the best things about the Fitbit luxe, and I consider that a pretty big downgrade. Also, there are not many new features from the previous Fitbit I had, leading to a bit of disappointment, but still five stars. Last thing, the weather app needs to be added back on! The charge four has it, but now the charge 6 doesn’t! And another small change, the sleep tracker was so easy to understand, but now it feels too cluttered. Also, I can’t find my achievements or my friends on Fitbit app. overall, I am happy with my Fitbit, and besides the fact that I can’t play games on it, I am happy with the quality, life, comfort, and Fitbit app (mostly) and will most likely continue to use it over Apple Watches if these small issues get fixed

I love my FitBit Versa and the FitBit app, but my one complaint would be the overwhelming number of clock faces to choose from and no real way to filter through them. The categories are broken down to only a few, at most, and the search feature isn’t really all that reliable for what you’re truly trying to search for. For example, when searching for “beach” it only shows a few options, but IF you have a large amount of free time to search through the extensive library one by one, you happen to come across several more while browsing. Maybe having a “tag” feature for clock face developers to add search keywords would be nice. It would also be nice if there was a feature to filter clock faces by which ones are free from those that you have to buy. I’m also not fond of the calorie link option that FitBit incorporates with the MyFitnessPal app. It would be nice for a setting to be provided to select whether you only want workout calories that you’ve burned to automatically link to your MyFitnessPal app versus your overall calorie burn for the day. I’m one who only likes to log my calorie burn for workouts and not the entire day. Those are overall my only two complaints. For the most part, the FitBit app is great, with the exception of these couple of things, but I’ve also only owned my Versa for less than a week, so I’m still exploring the app.

I have been using my FitBit App and Charge 4 fitness watch for over four years now, since 2019, after a dear friend introduced me to hers. Wow, were did all that time go?! I love my watch and have been wearing only it since purchase. I have been using it with my FitBit App and it has changed my life. I started trying to reach 10,000 steps a day and checking calories. Now I have integrated it my everyday life by checking glucose blood levels, hr, sleep log, and water intake. I record my exercise routine 2-3 times a week, finishing the routine with dog walking while recording a greater than 10,000 steps day. It’s time for me to upgrade to Charge 5 watch but my current watch works so well and is so comfortable and just haven’t been in a rush to do so. I love my Fitbit watch and App and am so grateful I was introduced to it all these years ago. It has been with me on my life’s journey and has been more helpful to me than words apphere can describe. I will purchase and upgrade and continue to use watch and App everyday in the next decade! Sincerely satisfied customer! :) - Jeff I a finally graded to Fitbit Charge 5. What a great watch and pleasure it has been. I love the new watch display, with its very comfortable new watch band and upgraded App,m. I am still going strong with my Fitbit. My weight, dieting, sugar monitoring, exercise consistency and doctor blood labs and office visits have never been more positive. I contribute a large part of this positive lifestyle with my daily companion the Fitbit watch! Still a very satisfied and loyal customer. -Jeff

Previous comments earning the app 3 stars a week ago: First time that the app has failed in over a year. So averaged out the number of stars to give it— with this week being 1 star and rest of year is 5. Since the latest update my Flex 2 wont sync. Ironic timing since I actually managed to finally do some serious exercising every day this week. I think the tracker is still storing data since I’m still getting silent alarms and notifications when wearing it. I hope it’s storing everything til bugs are fixed. Please! Update with 5 stars to go with it: I was so surprised that the developers responded to the problem I posted about syncing, and for that alone, I’d give the app 5 stars for customer service. But better yet, the FitBit help page that they directed me to had the solution. It was at end of webpage after a long list of things to try, most of which everyone probably does. At the end of the “try this” suggestions, the one about how to reset the actual tracker did the trick. I never knew there was a little button on the charger itself for this purpose. Anyways, my Flex 2 tracker miraculously synced after I reset it, and it had stored a full week of data, exercise, sleep patterns, etc, which appeared happily in the app. The developer’s reply to my initial review has the link to follow for how-to. Thanks so much for being repsonsive!

In 2013, I bought a Zip and used it to track steps, which encouraged me to improve and increase my activity, culminating in an 8K walk/run in September 2013. I had been using different apps for diet and, although I was maintaining weight, I wasn't losing. In May 2014, I decided to put all my activity and diet into one program. I compared a few and ended up with the Fitbit program. By September 2014, I had lost 20 pounds. A miracle as far as I'm concerrned after so many years of trying. Most important, I feel healthier. I recently changed to the Fitbit One as a tool for my next goal....the next 10 pounds and to help me with my sleep cycle, which I have found to be amazing. The best thing out of all of this is that all the tools are together, complete with trends, journal, archives, and incentives. I have read some of the other reviews and find that one-dimensional observations of a multi-dimensional program lack the information and experience needed to be fair. If you buy a product knowing that it does not link with an app you are using, why buy it? Because the product, even as a stand alone, is good. In any program, the key is the user, whether the product integrates with an app or not. So, I have stated on the Facebook page that I am happy with the product and program and I reiterate that here. Fitbit rocks!!! Thank you!!!

This app is useful. It tracks water, food, steps, zone minutes, miles walked, and it has so many other cool features. One of my favorite things to do on the app is track sleep. It worked fine at first. It was accurate. However, now it's not becoming accurate. This week, it's said I got: Three hours and four minutes, three hours and fifty-three minutes, three hours and thirteen minutes, and today it's saying I got four hours and three minutes. Yesterday, I went to bed at 11:04 and woke up at 5:37, yet it said I got three hours and thirteen minutes of sleep. I'm pretty sure that is more than 6.5 hours of sleep. It's frustrating. It's happened four times this week. I'm not doing anything different than I used to. I wear it to sleep and I make sure it's not too loose or tight. I wake up, check the Fitbit app, and it's saying I didn't get a good night's sleep at all. I talked to my father about it (who also has a Fitbit), and he said the app glitches sometimes. My mother has a Fitbit as well, but as of recently, it's not been glitching for either of them. I am not doing anything different from them. I don't know if it was because of a new update or something, since it never happened before this week. Please fix, this app is so useful for calculating sleep and I want it to do it right.

I bought the Fitbit Flex last night after being unable to find my Omron HJ-720ITC. I liked the pedometer because it accurately measured my steps and calculated aerobic steps. Cons, it was big and I had to wear it on belt, as I do not walk around with my purse much. Although I am healthy, I was approached by some people who thought that I was a fellow diabetic monitoring my glucose levels! The Flex was available at my local Bed Bath and Beyond (sorry , the 20% coupon will not apply to the purchase price), which I visited after voting last night. I charged the unit and at first could not get it to sync with my iphone after the double tap. I decided to call it a night at that step and the next morning awoke to a synced device! I guess it was not fully charged. Anyway, I used it for the first time today and I am very impressed. It is a comfortable fit, accurately measures my steps, but does so much more! I am using it to track my caloric intake, water consumption as well as fitness. I set a new weight goal and I am sure that I will be successful in April (yes, it projected how long my weight loss would take). I really wanted the Fitbit ChargeHR to replace both my pedometer and my heart rate monitor that I use at the gym, but it will not be available until 2015! I was really in the dark ages with my pedometer! No more lost steps due to battery failure, or me forgetting my sync cord when traveling for business! The motivational texts are a nice touch as well. Although it has not been 24 hours, I love my Fitbit Flex and in the words of my kids, I think that it is totally awesome!

Hi I’ve had my Fitbit for a while and it is consistently helpful in tracking my sleep, food intake, drink intake, and menestral cycle. And of course, fitbit is known for tracking of activity and steps as well as heart rate. There is one complaint I have. I need a competitive atmosphere to enhance my healthy living. With the friends option you can challenge friends to like three different challenges. These challenges can easily get boring and unmotivated users if your friend runs track or something. I think it would be in fitbit and the health of the world’s intentions to have challenges dedicated to drinking enough water and reaching calorie goals and sleep goals as well. Activity is a big part of our health, however, when it comes to hydration, sleep, and nutrition many people are falling behind. With an increase in steps and activity. Fitbit should provide reminders to drink more water and to eat some food for more energy. I think that your healthy diet begins in the kitchen and ends with the right amount of steps. Without doing too much out of my way, I can usually achieve my step goal, but I often struggle with hydration and have fainting spells and sometimes get hospitalized due to lack of hydration. It is vital to a person’s well being to stay hydrated especially after working out or moving a lot. Thank you so much for listening and I hope you take my advice into account.

I knew there were other health trackers out there, but in 2010 I had a simple pedometer. I was overweight, discovering I was actually in the obese range based on my BMI. I bought my first Fitbit in 2015, retired that same year, and started tracking my steps. I learned about the challenges and the Fitbit community and from there I literally took off. What I like most about my Inspire HR is it’s reliability and durability. Feedback from the sleep data has helped me develop a new sleep schedule. The heart rate tracking has helped me to reduce my resting rate… My fitness tracker has lead me to do more and more since I first retired. I started with a daily steps goal of 8,000 in 2015, and each year increased my goal, to 10,000 steps, 12,000, 14,000. I settled finally with 16,000 steps as my daily goal, often surpassing it. The calories consumed tracker helped me lose my last 15 lbs and reduced my A1C levels. I maintain my healthiest weight ever at this level! I joined a gym for the first time in 2019. I lost over 35 lbs in the past 8 years thanks to the feedback and encouragement from my Fitbit community friends. I am more fit at age 69 than I was at age 35, and that’s no exaggeration. I have joined several communities, (shout out to YBS)… and the daily challenges have been outstandingly supportive. At the end of the day, I give thanks to God. Though my steps have dropped recently to a series of life events, I know I will be back on track in the next couple of weeks. Thank you Fitbit for the role you have played in helping me get and stay focused on daily health and fitness.

I was able to improve my health with FitBit. With the SLEEP feature, I could check if my sleep was fitful or peaceful. That helped me adjust my habits to go to bed sooner, develop a quiet time, reading/listening to music, and to not have a heavy meal right before bed. I kept up with my exercise needs and intensity by monitoring the type of exercise and length ing my workouts. It helps that Fit bit is waterproof because I like water aerobics. The FitBit also accounts for numerous of steps walked per day. Many people aspire to 10,000 steps per day but as a 75 year old sedentary woman who was overweight and hated exercise, I chose to start at 3,000 steps. Of course, that goal could be raised, but I pretty much stayed at that goal. Through diet and better choices in food, activities, and better sleep hygiene, I was able to go from 338 pounds down to 206, my goal for my tall, large framed body. I’ve managed to keep my weight within 206 and 211 for over a year. This success is attributed to my acceptance of the understanding that calories in equals exercise out. It is NOT easy but I am glad I did. Good luck to you and you might like to try a FitBit to help your progress. And no, FitBit did not compensate me or even know about me until I press the send button. This device worked for me and I hope it can work for you.

I am giving my Fitbit Zip five stars, even though I only use the steps portion. It is fun, gives me good info about a job I have, where I am on my feet for my entire shift, and it is easy to use. It is true, you will add extra steps to get to a goal, and I don't consider myself a competitive person. I am sure the other elements of the Zip are great, but I am an online WW member, so I just use the FIT for upping my activity. I highly recommend this product. However I am adding a review of the Flex 2, (3 years later) which I hate. I lost my Fitbit zip and went with the Flex 2 when there was a long wait for Zip delivery. I wish I hadn't. I give the Flex 0 stars. I have to download a new Fitbit app every time I try to sync the stupid thing. I've gone thru every help tip Fitbit offers, spent a long time on the phone with a person in customer support and have emailed the company for help. There has been no resolution. The company's support team used to be amazing, now they just read back text from the same help site I used when I tried to trouble shoot the problem. Also when the Flex 2 finally syncs (again after I download the app, again, for the third time that day) it seems to record arm movements. So if you are sitting down wrapping packages or painting your toenails you will also be getting in your steps. If you can get it to sync.

Listen, I love my Fitbit. It helps keep me motivated to move, and is generally pretty accurate with steps. It’s nice to be able to track my workouts and give myself new goals to work towards. However, there are some major bugs when it comes to trying to track food intake. Half of the products I try to scan in have completely incorrect nutritional information on the app, with completely different serving sizes as well. My display of Macros is pretty much never correct because of this, and there’s no way to flag incorrect nutrition information. On top of that, sometimes the app will spontaneously decide to add random meals/snacks from previous days and weeks to my current day’s meals, completely throwing things off. This morning it randomly added “Breakfast Summary” for 206 calories and I don’t even know what that is. It will also randomly remove the calories logged for certain foods, regardless of if they still appear in the meal/snack you logged it under. I would love to keep all of my fitness/nutrition information in one place, but these problems are honestly really aggravating. I hope the Fitbit team can take a closer look at these issues so they can compete against MyFitnessPal, which seems to be generally preferred by those in the fitness community due to accuracy and lack of bugs.

I’ve had my Fitbit Ionic for a year and a half and am very happy with it. This is my 3rd Fitbit and the Ionic addresses the issues I had with my first two ‘bits, namely a one-day battery life and the fact I couldn’t immerse it in water. The data collected by my Ionic is logically and usefully displayed on the Fitbit app. I’m a recovering heart attack patient and the heart rate data compiled in the app is essential reading for my doctor. I transcribe the heart data onto my own spreadsheets and provide them to my doctor every time I have an appointment. The accuracy of the readings is impressive and consistent and when my numbers are taken three times a week at my cardiac rehab sessions at the hospital we’ve come to use the Fitbit’s heart rate number over that of the nurse’s oximeter because my Fitbit tends to do a better job filtering out the “white noise” of my a-fib condition. Medical science is a data-driven discipline and being able to provide my doctor with hard data each visit is immensely valuable. My last doctor’s appt in April lasted NINE MINUTES - all because I provided the spreadsheet numbers compiled by my Fitbit and displayed on the app. If you’re trying to talk to your doctor about your health and how you’re feeling and don’t have numbers to quantify your opinions, well, you’re only guessing.

I have been using fitbit a long time now and have upgraded through various devices. I have always used the Fitbit app and rarely ever access Fitbit on my desktop because the app is more convenient. Recently, I subscribed to fitbit premium as well and so far I am really impressed with the content that is available through the premium service. There’s one feature that I hope above all others is coming soon to the Fitbit app. When I use the 2 or 5 minute breathing exercises on my versa I noticed that recently it started showing more stats. It will say how many out of 7 days you have done a breathing exercise as well as your starting heart rate and ending heart rate. It seems like such a simple thing but I love love love this! So I really hope to see this same thing come to the app very very soon. Right now if I do one of the meditations with Fitbit premium it just asks after if I want to log it as an exercise. While it’s a great mindfulness exercise I like to reserve the exercise ring on the app for actual physical exercise. So having a separate area to track number of days that you do a meditation would be a way better option. Inside that ring it could be just like the exercise option. You click on the mindfulness practice you did and get stats like length and starting heart rate compared to ending heart rate. For those who need a little more then a 2 or 5 minute breathing exercise available on the watch I think this feature would really make a world of difference and I keep finding myself wishing the app had it. Please fitbit! Get this soon!

My Inspire 3 does basic step counting superbly compared to my previous fitness watches. But I got this device mostly for sleep tracking. Usually it does okay counting my sleep. In fact it’s uncanny knowing when I turn in: within about five minutes. But it’s rubbish knowing when I’ve woken up. I have to sync the watch for it to pick up my waking. But then it goes utterly off track about 10% of the time and claims I’ve gotten only a few hours when the actual number is over six. I’m still trying to figure out how it calculates the “sleep score.” The numbers have no clear connection to duration or quality. For example, the app claims I got 4 hours of sleep last night (should have been closer to 7) and gave me a sleep score of 75, but it says my 5.5 hours the previous night only scored 70. Sleep is trickily psychological, so maybe it’s trying to psyche me into thinking I’m getting better sleep so I have the confidence to sleep better? Unfortunately that just makes me lose confidence in the numbers having any basis in reality. UPDATE. Just want to complain about the “Edit sleep” feature. The stupid time selector won’t let me change to the correct time! It says I starting sleeping at 12:18 am, and only lets me change the time to 8 am. Can’t change to pm at all, let alone 10:30 pm. 😳

I love Fitbit app (features, UI, illustrations, the overall design, the friend challenges) and it’s definitely the reason I haven’t switched over to using an Apple Watch or Apple Health however I’ve noticed within the last couple months, the today view randomly freezes like a bug and pressing anywhere on it does nothing. I’m not able to go into any of the categories or view details (outside of just being able to toggle the bottom nav) Today it actually canceled out during a GPS walk I was tracking and when I went to view the app, I noticed it stopped tracking and just showed the Today view. However when trying to tap anywhere on the page, nothing happened. This freezing bug behavior has now happened to me 4-5 times over the course of a couple months and the only way i can get the app to work is by deinstalling it/deleting it, then redownloading it from the App Store. It then works after all of that but then I get the first run experience UI for each feature all over again. I’ve redownloaded many times because I still want to use this app because I love it and Fitbit so much but is this a known issue to others? Can developers fix this freezing? I would like to just use the app and not have to continue deinstalling it every time. Thanks!

I use an iPad for all of my electronic device needs, including syncing the data from my Fitbit Inspire. Should be fine... right? NOPE! Every so often, I come across an app that requires portrait mode, so I grudgingly make the effort to remove the keyboard from my iPad case attachment, which makes my iPad look and function just like a touchscreen computer, fold back the bulky bottom flap (which is actually useful, believe it or not), and turn the whole thing sideways. Often, though, this isn’t possible, which wasn’t much of a problem until I downloaded this app out of necessity. Every week, I turned on the app and turned my head sideways (yup, when your iPad is horizontal, it still shows up sideways, without a turn your screen message or anything) in anticipation of going through my stats. Every week until this one, BECAUSE I AM SICK OF IT. You know that little “get smaller” two arrows button on the side of the display in portrait mode on an iPad (or landscape, both look the same)? The one that allows you to view your stats on your iPad the exact same way you view them on your phone, which is a completely useless feature, if you ask me? Well, WHY CAN’T THE SAME VIEWING SIZE BE INTEGRATED FOR LANDSCAPE MODE VIEWERS? Make this happen, and I will immediately change this into a raving three star review (for those two extra diamonds, maybe, like, redesign this whole app for iPad and tablet viewers? Maybe?) And no, I will not (and actually cannot at the moment) download this app on my phone. Sorry. Edit: THEY DID IT!!! IDK IF IT WAS APPLE OR FITBIT BUT IT HAPPENED! NO MORE TURNING MY SCREEN AROUND! YEEEEESSSSS!!!

I have been using Fitbit for years and I absolutely love it. It tracks everything that I do, running, yoga, swimming, walking, hiking and anything else. I especially like how it tracks movement because I can get a lot of steps in when I’m cleaning house and doing other things outside of exercise. I track my sleep which is very important to me, water intake and I did food and nutrition for a while just to check in take of proteins versus fats etc. I’m vegan so I wanted to make sure my meals were balanced. I use the programs as well especially when I’m on the treadmill because I hate running on the treadmill. The programs keep me going. I also other features for meditating because that is extremely important on a daily basis. I usually have to replace my Fitbit every couple of years. I never take it off with the exception of showers so it gets a lot of use. The only downside I could say is that it’ll sometimes think I’m cycling when I’m in my car but I just delete that exercise. Other than that I will use this over any other watch, including the Apple Watch which I will not use for exercise. It doesn’t do everything the Fitbit can do. I highly recommend Fitbit and enjoy the challenges with my friends.

I absolutely adore the app, the watch, the health, and every feature included. Not only does this allow me to find all of those missing calories in my daily burn, but it tracks it and categorizes it for me, presenting the information in a beautiful contempory display. The watch is sleek, elegant, lightweight, and as I discovered today during a volunteer river clean-up, water resistant. Back to the app, my favorite feature thus far is the goal program. After putting in your basic details, the app calculates EXACTLY how many calories you can eat a day to achieve your weight loss goal (if that is the goal category you choose), and then it gives you OPTIONS depending on how quickly you want to lose that weight. If that isn’t incredible enough, it also allows you to put in how many calories you are eating, and tells you exactly how many more you can have. If I knew dieting was this easy, I would have gotten this product and it’s app a long time ago. Overall, it is the best option hands down for monitoring the way your body works, consciously and unconsciously. Just last night I woke up about 4am. I fell back asleep, and had some wild dreams that left me spinning in the morning. When I looked at my Fitbit app, it KNEW. It was able to perfectly track when I became “restless” and that information coincided directly with the time that it occurred. Voodoo magic? Possibly, but more likely the creators of Fitbit watch and app spent a good long time developing and fine-tuning that technology. Never before have I had such a clear vision of my body, my health, and my life. I highly recommend this app, no mater who you are, and what your goals are. Fitbit will get you there!!!

I really like the app. I changed my watch face and love it, but the weather doesn’t seem to sync in a timely fashion.

Like it works great

I’ve got the charge 4 now and it’s even better then the 3, imagine?!?! it’s fabulous! Love that I can see who’s calling, or read a text, even pay with it (though I doubt people would know what I was trying to do lol-including me)! I love that it keeps improving!

Very disappointed with the UI changes. The colors and icons are no longer vibrant and fun, they are desaturated and blend together. Since the different information all looks to be nearly the same color now, it’s not as quick or easy to scroll through and check different metrics at a glance like I could do before. Some info has been completely removed, like the remaining battery life on my device, or the predicted total number of calories left for the day that used to be visible on the main page. And the new graphics feel excessively large, while the important aspects of them (like the icon to show you’ve reached your goal in a category) are humorously miniature in comparison. Not only that, but chronic bugs remain unfixed and unaddressed, like how the app freezes when trying to open the barcode scanner to enter a food item of that is the first thing you try to do after opening the app; or how, when viewing the “zone minutes” section, if you have logged exercise for the day, the heart rate data shows an artifactual massive spike in heart rate around 12-1am (and this spike only generates/appears after exercise has been logged, and is only shown in that section of the app- there is no corresponding HR spike when viewing the general heart rate data). I love the idea of fitbit but with each new change, many of which have been downgrades/removal of features lately, it feels less and less like the fitness tracker that I used to love.

Was excellent when it was a stand alone fitness tracker & app. Now it is no longer flawless or an efficient app since Google bought it. Recently I transferred the info from the tracker to my Google account so I could keep all the years of my data. However, now that I connected the app to my Google account, the app doesn’t function like it did before connecting. After connecting, the app no longer updates my sleep stats immediately. Takes extended time to show the sleep if it shows at all. Main reason for the tracker was to see sleep info. I Fell in love with the app and all the info it showed. Now I have to close and reopen the app to show the sleep. Sometimes still have to wait minutes or hours for it to appear. The other info may or may not show. Have more gaps in the data since connecting. Hit and miss what info it shows. Preferred Fitbit and app as a stand alone program that wasn’t connected to anything else. Also loved the different size of trackers. Prefer the smaller ones that don’t look nor sized like a watch. Sadly there are no other stand alone systems especially with the smaller trackers. If Google continues to affect the Fitbit app, might as well use my phone. Hopefully, Google returns to the superb quality Fitbit produced. However, appears they bought the technology to get rid of Fitbit products and push Google trackers. As with so many great items, the new owner slowly destroys a fantastic product and replaces it with something subpar. Look at what Google did with their own search engine….

I’ve had a Fitbit for over 5 years and have been super happy in the past. I loved the app originally. It was organized in a way that made sense and was easy and fun to use. Each update has had both changes that I did and didn’t like. But the most recent update has been horrible. It’s made me consider looking outside Fitbit for a fitness tracker. I hate the way I can’t customize the dashboard very much. Everything has been put into categories that have to be moved around as a group. And if I choose not to have something out on the dashboard, then I just don’t have access to that info anywhere. The dashboard should be for the things that I check most often, but I should be able to click on a grouping and have access to all the info like I did previously. Also, in all the years I’ve been using Fitbit, I’ve never had the battery die on me. But since the recent update last week, my Fitbit has died twice. I’m not totally sure the update is causing this issue, but it seems like an odd coincidence if not. This morning my Fitbit still said 50% battery and then was dead a couple hours later. I don’t use its internal gps (I let it use my phone’s), I don’t have the raise to wake feature turned on. I basically use it in the most battery efficient way possible, so to have it die on me twice in the last week since I updated seems really weird and - to be honest - kind of angering. Now I’m out for the day and I have no way of keeping track of my steps/miles etc. Really unhappy right now.

After the Google rebrand of the Fitbit app, it’s missing the hourly activity section. Luckily my Fitbit still reminds me to move around but sometimes I can’t or miss it. I used to go into the old Fitbit app to see if I met my activity goal for that hour. The new Google app doesn’t give me the ability to look at that data and of course I’m unable to edit the goals. Hopefully this is an over sight and this will be added back in a future update. The app itself is a lot more clunky to use. I miss being about to scroll and see everything with more detail than what’s being shown now. Now I have to tap each item to see proper details. The heat rate detail section doesn’t show your current heat rate so I have to go back and forth to cross reference data. To be honest, ever since Google bought Fitbit, there has been a lack of innovation. The app itself has been loosing features for years and some features that was free is now part of a paid subscription. I have been waiting for a new Fitbit to come out for two years because a key feature on my current Fitbit isn’t working due to age but nothing new has came out for over a year. Also I was hoping they would have brought back the details that Fitbit used to have with how many steps was in each heart rate ranges. When I first got back into exercising, I used to use that feature to see if I was meeting my heat rate goals.

I was surprised to open my iPhone and find my Fitbit app missing. After searching all my icons I finally found the one for Google Health and realized the switch had been made. A heads up would have been appreciated. Going through the process of setting it up there were some changes I like - like the graphics on the opening screen. It is easier to view and access the area I want to open. The section that monitors sleep is an improvement. It seems to actually track sleep more accurately than previously on Fitbit. It is much more difficult for me to track food intake now than on the old app. I also noted inaccuracies in the nutritional facts when I added foods I have previously tracked before Google Health when it was Fitbit. The values differ from the nutritional label on the food item. It is also more difficult to view the meal or to add items than in the old app. It is very frustrating and I don’t think I can trust the Google app to accurately track food intake. The section that wants me to add my personal health information, test results, allergies, medical conditions- I won’t use this. I don’t feel this is secure enough of an app to leave my personal info. I already have a medical app from my doctor that feels more secure. Google doesn’t need to know that personally identifiable health information. I was using the previous Fitbit app over the last 10 years and found it helpful. I guess there is a learning curve, but it remains to be seen if I continue to use Google Health.

Fit bit seems to do a decent job tracking health data, however the accessibility of that data is awful. First of all, it’s non-exportable to Apple Health, probably due to some bull—-t proprietary reasons. Customers/users have been requesting this “feature” on the forums for over 6 years but reps keep saying it’s “in the works” (eyeroll) 🙄 The fact is that I paid for a a device to track MY health. So that’s each of OUR data they’re storing on their servers and not allowing us to export. Sure the app creates pretty graphs of your various data points and notifies you of trends but if you’re searching for a specific data point it’s hard to find where to look in your history. You can only arrow back and forth from day to day, you can’t pick a specific day to jump to. Furthermore they also don’t have the simplest feature of all- a daily journal/notes area (short-answer data field). Nor does it have the ability to create new types of exercises or categories. When you want to log a “meditation” or “relaxation” session you have to use one of the app’s own walkthroughs and there is no way to edit them. I can’t design my own relaxation timer for example. I often do box-breathing technique to cope with anxiety and I wouldn’t have the ability to make a prompt or timer for that. The app is focused around subscription-based exercise videos and other educational content that is behind a paywall. Overall, it is debased and limited. I have been sadly disappointed.

I love my FitBit! It is obviously made to help you, I love tracking my steps and exercises and sleep. It quickly becomes an addiction and I don’t even want to take it off to charge. My husband’s company uses it for wellness and using it gives us discounts, which is also great! The problem is that we are working on our 2nd Charge 3 we paid for AND 2 replacement charge 3’s that were sent to us, in less then 2 years!! They may replace it the first time, but then they claim it's out of warranty the second time. Having a device that breaks 2-3 times in less then a year is completely frustrating!! I’m at a point were I have to do 5-8 steps multiple times a day to have my FitBit only work 1/2 of the way it did originally! My daughters Versa has been the same way and it’s extremely frustrating. I have been using FitBit for many years, because I love them! My first FitBit lasted several years and was awesome!! I’m at a point where we may be trying different tracking company and forgo my husband’s company wellness benefits, because I am tired of paying for a device that doesn’t consistently work! Each issue has been different and the company blames your phone, your app, your computer for the problem. Then they send a refurbished device to replace the first broken one and then when that one breaks they tell you it’s out of warranty and offer you a 25% discount on a new device. Very frustrating!

Since Google bought fitbit the new updates took away how awesome the sleepdiagrams used to look with the Moon on it. It looks so plain and white now. It's not really encouraging looking at something that looks like a graph/chart at work, too simple and boring. Bring back the cute Moon. Other diagrams also look boring and plain as well. Also, I noticed that unless I manually log that I am going to sleep it doesn't record it automatically while I am sleeping anymore. For a health app I still don't understand why the app doesn't have the ability to turn off the blue lite it gives or allow it to be viewable in dark mode. The app is so bright. Also, the devices also should be more dimmable. My charge 5 is on the lowest light setting and at night it's too bright if I accidentally move hitting the button. For exercises, the countdown automatically turns off due to a fitbit preprogram instead of letting me turn off the countdown for Walk & HIIT. If I am going for a long walk I want to start it on my fitbit and stop the exercises on my own when I am done, not when fitbit thinks I should be done-that makes no sense. Also, if I am in HIIT I am in a class and will be doing the intervals based on my class not the fitbit program, it's also a 90min class yet the countdown finishes before that. Lastly, this is a pain to work with the Mindbody App. These two never stay integrated with each other and always turn themselves off every update. It's a hassle.

The switch to Google health is horrible and was clearly made by people who don’t use fitness trackers but just wanted an excuse to push the Gemini AI. The worst update has been with food tracking. It’s incredibly cumbersome and glitchy to enter food-it automatically defaults to breakfast no matter what, it’s difficult to change measurements/serving, custom foods have been wiped, it doesn’t show recent foods anymore, and you have to manually delete any errors (which is often thanks to the above). You also don’t see how many calories you consumed on the main screen anymore because it subtracts a bs estimate of “active energy burned” instead of just showing your total intake and it doesn’t update your goal calories to burn based on your activity but just stays at a set range. You can’t see the difference between what you’ve eaten vs burned either, just the set range to aim for, so you don’t know how off you actually are unless you go back and forth to find the total that you’ve eaten before the energy is subtracted and mentally compare it to the estimated calories burned. You also can’t easily compare data from one day to the previous or across time. The push to use the AI “coach” is obnoxious, especially because it’s not helpful and makes a ton of errors. I’ve cancelled my subscription and once this Fitbit dies I will not be buying another (I’ve been a diehard Fitbit user for over a decade) or any tracker from Google and will tell others to avoid them as well.

The newest replacement I got, barely connects to my phone. I have to tell it to sink and a lot of times it doesn’t do it so I have to close out the app and come back in. It constantly tells me that the zip battery is dying even when I’ve replaced it A few days or a week before and continues to tell me that although sometimes it will keep working anywayFor many, many weeks. For some reason they don’t make the clip on zip anymore and that’s quite annoying since I don’t want to wear a watch I find it uncomfortable, expensive and in the way Zip needs a less expensive model. Some of the models have so many things I don’t care about Also the app used to clearly tell you what times you were getting exercise now it’s kind of a loose, vague timing. I found it useful when I got up a number of times in the middle of the night and lost a lot of sleep Older review below. The zip is difficult to see when it’s on you as part of her work and it doesn’t link up efficiently with your phone sometimes there’s a big delay sometimes it doesn’t check in then you have to go sync it. I liked the one that looked just like a little gem, No it’s synced up efficiently you couldn’t really read it and excepted lights which I never could remember which light meant which and it wasn’t specific. Otherwise it works and it makes you do exercise which is its purpose.

I bought my Fitbit Versa Lite after weight gain due to a back injury. It has done a wonderful job motivating me to move more and eat healthier. I’ve lost four lbs in just the past few weeks. The sleep Score and record would be awesome if it worked accurately, but it is not working well at all for me. I’m in my mid-60’s and I wake up to go to the bathroom a few times a night. Even though I’m only up for a few minutes and usually fall right back asleep, the app splits my night into several segments, each usually under 3 hours so I only get the simplified sleep details for each (or sometimes for only one or two of them) even if I’m getting 5 hrs and 30 minutes total. I don’t understand why it doesn't just keep tallying my sleep noting those 2-3 min bathroom breaks as awake periods in the total night. Last night my Fitbit only recorded sleep from 3:15 am to 7:10. I actually went to bed at 11:30 and slept very soundly until 1:15. Went to the bathroom and right back to a sound sleep until 2:45 when I woke up briefly for another bathroom break, then, right back to sleep again. My app doesn’t show or count any of my sleep from 11:15-2:45 and there’s almost a 30 minute gap between me going back to sleep at 2:48 and 3:15 when it actually did begin recording my sleep. What’s up with that?? I also wish the calorie count was more accurate. Selected items seem to be based on user input.

I had a charge HR and a charge HR 2 for years. They worked great and almost never had issues. This year I bought the Charge 4 and found the dreaded active zones, which was so discouraging to working out that I returned the charge 4 and sought out a charge 3. I am almost weekly having issues. The watch and app won’t sync up to show the same stats, and the Charge 3 is always having issues syncing. Once a month since buying it in November I have to take the watch off my phone to re upload. Now I am trying to sync it to my phone again, and error codes non stop. The only solutions offered are to update the phone IOS or the watch app. Both of which are updated, and I don’t seem to have an option to do a manual update. Seeing all the forums of people with these issues that Fitbit has done nothing to help out with is a poor display from the company that I used to really love. People keep having problems and the company says nothing for months to a year, but they have time to send out an email saying they’ve been bought by google ? Really disappointed in how this company seems to have gone downhill in quality of their customer service and how well their products work. I can’t buy a pricey watch because when trying out Versas they won’t read through my tattoos. It seems the only option is a new product if Fitbit doesn’t do something to actually help customers out from all these issues.

Update one year later: I had to replace my Fitbit AGAIN, but I had the extended warranty, so it was easy. Trying to return/replace through Fitbit is not easy, but doing it through the extended warranty is easy. You just have to plan to replace it every year (and buy the warranty). Also, I really miss the challenges! When they sold out to Google, the challenges and badges disappeared, and I haven’t seen any benefit from being part of Google. Bring back challenges and flights of stairs! I’ve been a Fitbit user since the very beginning, and I love the technology, looks, reports (especially on premium), etc. What I don’t like is how “delicate” the watch is. It only lasts a year or 13 months. I got frustrated with Fitbit and went to Apple for 4 years, and my Apple watch is still going strong, however, I don’t like the reports and info Apple provides as much as Fitbit. I switched back to Fitbit 3 months ago and, again, I love the info and reports (I do miss the up/down flights of stairs info), but my watch is already having trouble. I may have to have it replaced. I am still within the warranty period, but the Fitbit return policy is not easy and I’m frustrated that I returned to Fitbit and I’m already having trouble. So, Fitbit is the best when it works. Apple is a close second, and their watches last for years without troubles.

This app is great for casual fitness tracking based on steps and heart rate but lacks important features like workout recording and gps functionality. More importantly, if you use the app to track meals you will regularly find yourself wanting to slam your head into the nearest wall. The search function is incredibly poor, returning baffling results for simple searches and not including an ability to search by restaurant or brand. If you cook a meal at home and have the package barcodes handy it’s easy enough, but god help you if you want to accurately record your meal if you eat at a restaurant or order out. It would be understandable if just local restaurants weren’t in the database but it’s just as hard to find your meal if you’re eating at a well recognized chain. Worst of all, certain foods and beverages have multiple entries for different portion sizes or for the same item sold at different restaurants or stores which crowds out the limited results when searching. For example, Coca Cola has different entries under many restaurants and retailers yet an ounce of the soda has the same nutrition information regardless of if you by a bottle at 7-11, order one with your meal at Applebee’s or get it at the McDonald’s drive through. It all adds up to a frustrating user experience which actually deters people from the goal of the app which is accurately tracking their health and fitness.

I’ve been using the Fitbit app for a number of years and lately I’ve had more issues than I can count. I have seen people get kicked completely out of challenges as if they quit the challenge. I’ve seen post disappear as if the individual deleted them but did not. I currently cannot get to my groups, community or feed. The app is so glitchy and unstable at this point. It doesn’t seem like anyone at Fitbit is doing anything to resolve these issues. So many people having issues setting up challenges or wait they disappear and they cannot see them on their dashboard. Here is a good one Fitbit rearranges where they are and moves them to the bottom of the screen under all the other app features. It would be nice to see some stability in this App! It’s been around long enough that things should not be doing what they are doing. Oh and one more thing Fitbit needs to work on is this Fitbit jail garbage. If someone reports someone YOU FITBIT should be investigating what was reported!!!! Innocent people have been reported when it was the person who reported them was the terrible user and should have been removed from the community. Please Fitbit fix the issues we are all having so it will be a better app. I even PAY for the subscription and have issues which is also frustrating because I’m pay for things I cannot use. Thanks!

I’m extremely disappointed with the new app update. I understand that visually Fitbit may have wanted to make the app look more minimalistic; however, the whole point of Fitbit is to provide a wholistic approach to health with information. The latest update just made it that much more difficult to see information at a glance by taking away the tile view and visual clues. Additionally, there’s multiple glitches with the food logging portion of this update. Very randomly toward the end of the day my calorie count spiked drastically all because the app double logged items - ones that were correct earlier in the day. Also, custom food items that I previously added additional serving sizes to disappeared. The most frustrating? Apparently this update can’t add calories whatsoever and the total is either too high or too low - ultimately causing you to make incorrect decisions about what you’re eating unless you yourself manually add your calorie intake. The app used to be intuitive and easy to navigate quickly. It’s disheartening to see that negative reviews are responded with comments suggesting the help page on how to use the app. I don’t want to sound rude, but as a millennial I’m pretty sure I know how to use a phone and an app. If someone my age finds it frustrating then I imagine older demographics do as well. People want to feel heard - at least say you’re in the process of fixing the bugs and acknowledge there is a problem, instead of blaming it on the user.

I want to love Fitbit and this app but the devices and the app are so glitchy. I tried a Fitbit in 2012, it lasted less than a year before it died completely and support was no help. I was gifted a Charge 3 last year. Again, lasted less than a year (7 months) before it stopped working completely. Fitbit ended up replacing it and the new device has worked fine so far (its only been a month) but now the app is where the issues lie. I literally watch the tracked data from previous days disappear in front of my eyes, particularly the exercise-related information. This has been going on for weeks. I started a challenge yesterday related to tracking active minutes “in the zone” and it doesn’t seem to be connecting my active exercise minutes to this challenge so it shows that I’m making zero progress. I did give the app two stars because the adventures and virtual hikes are fun but the options are really limited. I liked the features of the premium upgrade but my Fitbit died shortly after starting the free 90-day trial so I didn’t get to try it much. I was going to pay to upgrade recently but this disappearing data makes me feel like it’s not worth the money so I’ve held off. This app has tons of potential but is very buggy. Also, I think releasing less models of watches could be a nice change in order to allow them to focus more on quality control and getting more things right with fewer model options.

I was using my Fitbit to help lose weight and keep an eye on a few vital signs, log my intake. The updated app is meh. I liked it much better before. It’s the same information just spread out on different tabs with duplicate junk, and the hourly movement visual is gone. I really liked that feature. Yes the watch still says move but there’s no daily information. It felt like an accomplishment to look back and see the hours throughout the day of activity. The dietary guide on the old app showed all micronutrients, this one only shows a few but has all listed. I would have never thought I had a calcium deficient without that feature. A few other changes to the app but those are the most notable to me. Overall it’s ok but lacks a few key factors with the update. A little confusing if you’re not super tech savvy figuring out the tabs and how to track meals. Watch nutritional additions if your food can’t be scanned. For example, cucumbers… there were g, slices, whole cucumber, and ounces if you look. Cucumbers come in all sizes…i prefer oz. Lettuce is per serving, so figure out a serving of lettuce, only option is servings, I eat more than 1 serving…1.5 servings, would be easier in oz or cups, we need to be able to change the measuring option which was there before the update. Overall it works…don’t love it.

Update: one star is too much. I’m wearing a Fitbit again b/c it was a gift. Completely useless. Never syncs, I don’t even look at the Fitbit or the app anymore. Too much crap on the screens and no way to simplify. It’s sad that they have ruined what used to be an awesome and simple to use product and turned it into a useless piece of plastic. My Alta HR band was breaking repeatedly where it attaches. I kept gluing it back for over a year. Finally decided to get a new one and of course, had to get a different model b/c it’s discontinued. Got it, said it could d the tracker, tried to connect endlessly. Tried every recommendation, then called customer service, who just had us repeat everything we’d already done. We returned it. My husband had the same problem w a Charge 2 replacement, and when he called they just sent him another one, that worked. A month later, we decide to try again. Order another one, app says it found it, endlessly tries to connect with no success. Thought I’d try to go back to the old one, and see if epoxy would hold. But I had deleted it when trying to sync the first Inspire HR, and now the app will find it, never connect. Customer service provided zero help, so I’m looking for an alternative after many years of loving my Fitbit. Have a scale that’s useless now since I’m not going to use two separate apps. I don’t know what happened to this company, and I’m sad to see it but i got good use for years. Time to move on.

I was unhappy with Fitbit all throughout my pregnancy since they won’t even acknowledge that pregnancy exists- but I had made it work by hiding and unselecting all the health goals. The main number one thing I track is my sleep. Today, Fitbit combined the app with Google Health, completely changed the entire design, and overwrote all my recent data. It’s completely worthless. The update said it would be a big change, but it also promised “all your data will still be there!” That is a flat out lie. Because of the nursing and night wake ups, I’ve had to manually input my sleep data for 3 months now- which was tedious, but I had time on my hands. It overwrote all that and replaced it with its own version. Now, it’s full of AI slop like “looks like you had a rough night’s sleep, listen to your body today“ I know, stupid app. I know. And the emphasis on cardio is extreme- I am not in a cardio phase of life right now. They have always called them “fitness trackers “ but I feel that you can now only use one if you are a gym rat. If you’re not in perfect health, then none of it applies to you and it’s actually really condescending and demeaning. If I’m not going to be able to meet a goal for another 6 months or more (when my baby is older, I imagine I’ll sleep better, surprise!!) then it’s cruel to criticize me every day until then. So now, they get all my data to sell at their leisure, and I get useless but sexy modern style charts that don’t accurately reflect reality. I’m out.

The other day I was able to go in to my app perfectly fine and could use it like normal. Yesterday though I for some reason was randomly logged out when I never log out since I sync my watch to my phone almost every morning when I get up. I tried my two main emails that I use and a bunch of different passwords but none of them work and I can’t get in. A message pops up talking about how either my email or password are incorrect and I can’t even reset my password since it isn’t sending me emails to do so. I can’t even login to get help to login from any other way that fitbit provides since I don’t know which one is my login and if I did I would need to ask them for help. I have had times in the past that I was logged out but I was able to log back in perfectly fine, but this time I can’t. I tried updating the app that didn’t work, turning my Bluetooth on and off that didn’t work, I even tried restarting my phone and not even that worked. At this point I’m starting to get really annoyed because it seems that the only way that fitbit wants to help you is if you actually know your login but if the app logs you out and you didn’t need to login for a really long time, it’s extremely hard to remember it. I love my Fitbit and seeing all of my things improve and having it to remind me to walk sometimes if I have been sitting for a long time. So I would really appreciate some help getting back into my app because I know this isn’t user error it’s an issue in the app its self.

I really wanted to love this app but i’ve noticed way too many discrepancies in my data. I’ve got sleep problems and I’ll often open the app to see that it’s logged me asleep during times I’m positive I was awake. Additionally, the data is sometimes inconsistent between features (e.g. on a sleep chart it may say my heart rate was one number and in an exercise or heart rate chart it’ll say something entirely different). This happens often enough for me to be reluctant to really trust any of the data at all. There’s also an inconsistency between charts and how interactive they are. Most you are able to tap and receive a tooltip defining the data but others (like the oxygen variation chart) aren’t interactive at all and it makes the data essentially useless. The only labels on this chart are the time you went to sleep and the time you woke up so you would literally need to get a ruler out to have any idea what the chart is displaying. I’ve noticed lots of little things, like summary text reading one number and then the detailed data not reflecting that. It’s also a bummer that the body response feature only notifies you around 15 mins after the body response. I’m someone who’s sort of all over the place so it’s pretty useless to me as I hardly ever remember exactly what I was thinking about 15 mins ago. It was a feature I was really looking forward to benefiting and it turned out to be pretty disappointing.

The newer version of the app is not as good. Since I updated I don’t even like using it anymore and I’m thinking about using my Apple Watch. The older version of the app was so clear and had all the information I wanted and was easy to read and it worked great. I never had any problems. Since I updated the app I have already had to deal with a problem, that I couldn’t set the times I wanted to choose for my hourly steps. No matter what I chose when I pressed the “set goal” button it just reverted back to random numbers that I hadn’t chosen. It happened over and over. I tried to get on support and chat with someone for help. I was just ignored. I also feel like the update gives so much less information on the opening frame. I used to have what I wanted right there available to see as soon as I opened the app. Now I have to search for things and just don’t like the set up. It does not respond as quickly as the older version. I am so disappointed because I have used Fitbit for years. I’ve had an Apple Watch for years too but always preferred fit it for fitness. The new update and changes have me considering switching to my Apple Watch. I’m just so disappointed that Fitbit changed what was working great for me. I really wish I had never updated. I wish there was a way to get the older version back. If I can’t I’m switching to my Apple Watch.

I’ve been using my Versa 2 and this app for like 2+ years now?? And never really had issues with it until recently?? It started with random sync issues a few months back, but it has gotten worse. Over the last 2-3 weeks I’ve been unable to update my Versa, have had to reconnect to it multiple times a day, had days where my watch data would not sync with my app, and most recently, the app crashing half a dozen times. Like. Literally. My app has been crashing half a dozen or more times today before it FINALLY opens to let me check to make sure it’s syncing with my watch and other apps. I know it’s not my phone, it’s a brand new phone, and the app is up to date. I hope whatever glitches are going on get fixed soon, because I really DO NOT want to switch watches and have to figure out how to re-sync my calorie tracking and body comp scale apps with another fitness app and watch. I really like Fitbit, I’m a creature of habit and don’t want to make the switch, but these bugs are really starting to mess with my fitness journey. Hope they fix the issues, then I can change this rating to five stars because I really have enjoyed this app and watch through the years. I just have noticed a decline in the performance of the app lately and hope it’s just a fluke and not a trend. 🥲🥲

This app is mostly good. I d give it a 7 out if 10. My 2 problems with it are with the sleep function which is not accurate. On several occasions, the app tracked me as “asleep” when I was actually awake on the couch watching TV at night. The other one is with the food log and its database. The “recent” is pretty much the same as the “frequent” so what s the point? Recent should be narrowed down. Also the search: 1) give us a way to sort the food alphabetically in our frequent and recent lists!!! Right now, we have to go down the whole lists to find the basic almond butter we spent 5 mn finding in the database 5 days ago buried between the feta cheese and the chicken breast in the frequent list…. 2) The database: put the basic item first! It is convenient that you have all the brands of peanut butter in there … if we use a specific brand! But the basic ground peanut butter with nothing added should be first in the results, then IF we need a specific brand we can search for it. The stuff from restaurant franchises should be on a separate dbase (like check a box to see those for ex.) because right now, the search results is so long/crowded, it is a royal pain to find something. 3) give us a way to delete an item from the frequent/recent list! That quinoa I used in my log 10 days ago was the wrong one (was from a restaurant franchise and had all kinds of added stuff … hence the suggestion above to. Ot put hose in the regular dbase/search results) and I modified my log with the right one… yet, it s still in my list and every time I have to log quinoa, I have to make sure I don t use the erroneous one.

I’ve heard that some sort of “target“ functionality has been moved from behind the premium paywall to free version of the app. Fine, whatever. If it’s something people wanted, great. But please remove the persistent, nagging notifications sitting at the top of the app above the other health metrics. I go to the gym. I’m doing my thing. I’m not whatsoever interested in whatever this level of tracking is that might otherwise be valuable to other people. So when I press the button to close it the nagging message and it comes back the next time I open the app, it’s becoming infuriating that I can’t get rid of it. Now, when I click the X to close the notification for the umpteenth time, nothing happens. It won’t close at all. Just let me make it go away for good! Also, I’m really frustrated with the way editing the start time on a workout has no effect on the underlying metrics. If you forget to launch a workout manually, editing the workout details doesn’t change any of the underlying metrics. So if I forget to manually start a cardio session for two minutes, but my actual workout was 30 versus 28 minutes and I edit the workout start time, the duration of the workout stays 28 minutes as well as the other metrics. This app is becoming annoying enough that I might finally switch to the Oura ring out of pure spite.

This app developer doesn’t make the data I collect and store available in a format so that I can use it outside of their proprietary software. The data can’t be imported into Apple Health Kit. It’s 2018 and the FitBit company refuses to make the data available? It’s like dealing with a kindergarten kid in the playground that will not let anyone else play with the basketball. Grow up! Make all the data available that the Fitbit devices collect available to import into Apple Health. I received a Fitbit Charge 2 device as a Xmas present. Great device! Application is actually not bad. But why restrict my access to the data it collects?

Works great only downside is it doesn’t sync with apple health.

Don’t like the update at all. It looks terrible and it’s harder to find what you are looking for. Why do they have to mess with something that worked the way it was.

Nice features but it is annoying that it keeps making me log in every couple of days.

I wish I had read the reviews first before updating. It’s harder to see information at a glance. You have to click a bunch of stuff to find information that was displayed before. I wish I could go back and reinstall the previous version. This is reinforcing my decision to purchase an Apple Watch next month.

Here’s everything I’ve done before developers suggest them: Physical connection Restarted Fitbit device Restarted Pc Restarted Mobile device Uninstall/reinstall Fitbit app Cleared track record Removed Fitbit device from app Charged Fitbit to 100% Removed device from app and added again Did a system restart on Fitbit device

I would say having a white screen every time you open the app is about as bad as it gets. App was just updated.

I used to love the Fitbit app. I was recently forced to update the app and now it is terrible. The graphs look terrible and are hard to understand. When I track my run I used to be able to see my pace/km and now it just shows my pace for the entire run. I had bought my 2nd Fitbit last year and stuck with the Fitbit because the app was great, now it’s lost some nice features and is difficult to understand. Go back to the old app!!

The sleep data is horrible since the last update. 4.16 I think. Difficult to read, very lacklustre in visual aesthetics. Overall, Fitbit is not better since being switched to Google. Love the watch, but not what the new caretakers of it have done with it. Please bring the old format back.

What did Google do this app — sheesh. Used to be colour coded red, orange , green for intensity levels and stuff was interesting to look at. This is now basically a blank white screen with teal green writing. EVERYTHING is in teal. It’s bloody awful. Ugly and uninspiring. Fail. Had no problem for years. Lost my last Fitbit and just within two here I found my Charge2 which I loved. The app is glitchy. Just did the update the other day and it freezes all the time. I sorted these reviews ‘Most Critical’ and see that it’s been an issue for well over a month and no resolve. A lot of unhappy customers, here and elsewhere online. Was so looking forward to buying the new Charge 4 but I think I’m switching brands now. *Edit- going through all these Critical reviews and upvoting each one that applies to my issues. Hope they get the point.

Can’t read what the new sleep tracker is all about. Please change back. It’s awful.

Your app update a few months ago was horrible and not well received by any fitbit users. Still I was able to use some of the features (eg. sleep) that had not been updated quite well which kept me going with hopes that a new update would fix the mistakes that you guys made. Nope! Instead of listening to your customer base, you continued to actually make further changes to the app that were not changed in the first update. The most used feature that I use (sleep) is now just as un-user friendly, if not more, as the rest of this garbage app. I have been using fitbit since 2015 and have been a premium member for much of that time. I have now cancelled my subscription! Absolute garbage!

Let’s hope my 1 star review does not get deleted for the 3rd time in a row. The new sleep graphs are very hard to read and not intuitive like the old ones were. It honestly does not make me want to even track my sleep anymore.

Why did Fitbit change the software? They took an app that worked well and RUINED it! The lovely colorful screen that needed no explanation is gone and has been replaced by an annoying bunch of lines. The step counter no longer counts accurately (so it’s now USELESS), and I can no longer see my heart rate easily. The sleep app also doesn’t seem to be accurate any more. I will NOT be replacing this device and am looking for a different option now!!

I do not know what “bugs” you have fixed but ever since the last two updates the app keeps giving me an error message that it could not sync. Rather annoying to say the least

Once, Fitbit was a great app with beautiful UI. Since it has been acquired by Google, the downfall began.

As soon as I get my new GPS watch that I ordered, good riddance Fitbit. Your app is terrible and is just getting worse with all your ‘updates and fixes’. It can no longer be used properly for any kind of running training. I am beyond irritated with your product and hope to never use it again. Good job.

I loved this app so much. I used to be so excited to get out of bed in the morning and see my sleep score. The bar was green and there was a cute moon thing there telling me that I got an 80 or a 70 or something. But now it means nothing to me. The update is ugly, unreadable and I feel to depressed to even think about opening the app, and I hardly use it anymore. Please change it back to something similar to before. The officials at google might like it, but us humans like colour and readability, thank you. I know that you are worried about colourblind people, but as long as you make colour an enhancement instead of a requirement then you’re just fine! Also, even if you went full grayscale, add diagrams and numbers with percentages that are EASY TO READ!!! Get the freaking message people. With the app getting worse with each update I am on the verge of simply throwing out my Fitbit and getting something with a better app design like apple. Can you take a hint? I have counted at least twenty reviews on this page alone from people who hate the update. There is, in fact, a whole Reddit page dedicated to this very subject. So help me, if you do not make the app better instead of worse next time, I will never get another Fitbit again. And I’ve got a lot of life left to live. I will be warning people against buying your products if you don’t start making improvements. Thank You for reading, make some progress.

Since May 4, 2014 my Fitbit Charge 5 became unusable. Are you planning to fix it?

I was still able to use the old version of the app until today. The new version of app is so bad I will no longer use it. Going to get a Garmin instead.

The app used to be way better. The graphics are now looking like primitive 80s garbage. I don’t like the sleep chart anymore. Lame and deleted and retiring my Fitbit. I’ll upgrade to Apple Watch. Thanks for encouraging me to make the switch.

This app keeps getting worse and worse since Google bought it out. Sleep is rarely accurately tracked since the last update. If you wake up very briefly in the night, it stops tracking there whereas before it was intuitive enough to know you went back to sleep. When I bought my Versa4 I was wavering between Fitbit and Apple and decided to stick with Fitbit as I’ve had one since 2016, I am now regretting that decision. Selling to Google was a bad move :(

Won’t synch since latest update. Bluetooth shows it’s connected. Terrible customer service btw. I tried moving my account to google. No help at all. Need a Gmail account which i have but it’s corporate so can’t link. Also used to own a charge 5 it died within warranty period, the replacement, was a refurbished one that died within a month and it was not replaced.

I don’t know why Google took a perfectly good app and wrecked it. I have been using fit bit for 8 years. When this one goes I’m done. I have never seen a more ridiculous display than the sleep data. If you think it inspires people to pay for premium… well it doesn’t. The graphs besides being barely comprehensible are just ugly. Why? Why? Why? Also why don’t you read your own reviews and fix it. Anyone commenting on this “up grade” hates it. Have not read one that says “what an improvement”. So done.

Have to keep deleting and re installing the app, cannot switch between kids and parent view. The family tab is gone and can’t even log out and back in. Deleted and reinstalled many times in the last two weeks

Each time I’m looking for something on this app, I can’t find it. I don’t think of myself as being exceptionally tech savvy, but I’m not completely useless either. But every time I open this app, it’s a total mess, I search something and I can’t find it, I end up on a page I wasn’t looking for, then I can’t go back to the previous page I was on, it is 100% counter-intuitive, I’ve never seen something so badly made. I’m seriously reconsidering every decision I’ve ever made in my life leading me to the day I downloaded this app. Avoid at all cost

Would not recommend

Ever since Google bought the company it has been utter garbage. My watch stopped tracking my distance, now my screen is blank. Their only resolution was to offer me a discount on a new watch (AND GOOGLE just announced they’re discontinuing Fitbit all together) so why would anyone want to buy a new one? As I expected, googles plan from the start was to buy Fitbit for the data. Nothing else.

Ever since Google took over, all the cool features are gone + has so many issues. It’s like they’re trying to dissolve Fitbit. So disappointing

I couldn’t agree more with the comments about recent updates to this app. It is harder to read and find information. The overall user experience has plummeted drastically. Went from being very logical and easy to gather info off charts etc at a glance, now the colours, format and location of information make this app overly convoluted for no reason. Google you have ruined a really good thing.

Google lost all historical data from Fitbit. They changed app. They are trying to upsell their own devices.

Used to be great but since they changed look it’s been garbage

I’ve been using fitbit for over 4 years. I loved it back in the day, but the new app and the changes they’ve made. It’s an example of a big company taking over a small company and pillaging all value out of it. It’s an atrocious burning down of a once great product.

Nothing but problems Versions that just fail. Versions that display a message that nobody understands when they fail Just stop transmitting while wearing during day Cancel premium services and watch starts acting up

All of a sudden the app tells me it’s no longer shared with me and that I have to go and buy it in the App Store. When I get to it in the App Store it say open not buy and still won’t open. Great update, please try again :(

Since the last update it’s nearly impossible to sync my Fitbit. I have to close and restart the app several times in the hopes of getting it to work.

The new updated App format is horrible!!! I loved the old app but this one is hard to navigate and does not have any of the flash and visual interest of the original!!! Please let us have the old app back!! You will be losing me and a whole lot of your customer base to other fitness trackers.

The app was good until the new update. Now pages don’t load, crashes constantly. Anytime you try to view previous day stats it just keeps showing you the current day. Useless app.

I get that the new look is “sleeker”, but I find it harder to read my data first hand. It’s also less encouraging when you reach your goals, and that’s something I previously really enjoyed (the lights, colours, smiley faces...). Maybe there’s a way to re-update the look to make it all more accessible and motivating?

I have an iPhone and my Fitbit will almost never sync with this new app. It’s annoying when you spend money on a Fitbit and then they switch it to Google health and it doesn’t even connect. I will no longer be supporting Fitbit as I have had one for almost 10 years with no problems untill now. If I could give no stars I would. Do better Fitbit.

Huge down grade. We can no longer log food on future days to create balanced meal plans for the week ahead of time. Only current day and past days. We can no longer create custom foods, only scan processed typically unhealthy foods. If I try to change the amount of a frequent food from 100g to 50g, it types 5.0 and not 50. So it won’t let me log the right amount of grams. Food logging fractions are also gone which means manual calculations now. When logging a food it used to suggest other foods I normally eat together so I could add several foods to my meal at once which made meal planning fast. That’s now gone too. So many downgrades since the google takeover of the Fitbit app. Definitely considering abandoning this app and connected device as it no longer does what I need with ease & simplicity. Just constant things I love being cut out.

I have used the Fitbit app on and off for almost a decade and will not be repurchasing when my versa dies. The complete overhaul done by Google has turned it into little garbage. The user interface in the app is offensive to look at and worse to use. They took everything that was working just fine and destroyed it for no reason. It now looks like the app was built for a grade schooler and is somehow stupider? The worst part is they just slapped in AI that I want nothing to do with and it’s so annoying. This is beyond disappointing and utter trash.

I had Fitbit for years and never switched because it was user friendly and easy to use. This new google health is taking up way too much space on my phone and takes too long to load everything. Unfortunate that this is where the Fitbit program had turned into

The people don’t want to have their health data sold to Google. Not everything needs to be collected and sold from these corporations. We have a right to privacy

A massive downgrade, this app was streamlined and very customizable and now it’s clunky trash. Having to search for my data and switch tabs because useless messages take up the majority of the screen is absurd. Let us customize our interface again!

This app is much worse than the old Fitbit app! Different layout, just terrible! Bring back the original Fitbit App!

This forced update of the Fitbit app to Google Health is unfortunate and a big step back. The previous Fitbit app had much better usability to it with everything available on one page and didn’t require the user to have to swipe between tabs to see the information in a much smaller format. This update is likely the reason I will switch to an Apple Watch and their dedicated health app.