App Customer
Service

PPP Agency Customer Service

About PPP Agency (Acid Remap Llc)

For the standard version of Paramedic Protocol Provider with over 350 available protocols, please visit http://itunes.apple.com/app/paramedic-protocol-provider/id323130614?mt=8

PPP Agency is a sponsored version of Paramedic Protocol Provider that provides quick offline access to select field treatment protocols.
For a list of all currently available protocols please visit https://www.acidremap.com

Features include:
•Quick indexed lookup of content in a matter of seconds
•Search titles and text
•Favorites tab for quick access of what's important to you
•Updated regularly, ensuring content is up-to-date
•Customizable notes for each individual entry
•Always with you as long as you have your device and never fades or tears
CategoryMedical
Release DateDecember 15, 2011
Latest Version4.15
PriceFree
Age Rating17+
CompatibilityRequires iOS 15.0
Last UpdatedJanuary 23, 2026
Size28 MB
Supported Languages (1)
English

What's New in PPP Agency (v4.15)

## 4.15
- Updated navigation and tab bar styling to use iOS system defaults for better light/dark mode compatibility
- Display breadcrumb path in search results showing document hierarchy
- Improved acknowledgment dialog: username now displays as label text instead of disabled text field for better visual clarity
- Fixed scrolling in the notes view
- Added 10% safety margin to disk space check before downloads to prevent mid-download failures
- Fixed contact detail view to respect custom color schemes
- Improved app launch performance by moving support logging operations to background thread

PPP Agency Contact Information

To reach PPP Agency customer service and technical support, use the official channels below. For the fastest reply, choose the developer's official website.

Company NameAcid Remap Llc
Company Websiteacidremap.com
Company Email[email protected]
Customer Serviceacidremap.com/help
Social MediaFacebook / Twitter

PPP Agency Subscription, App Deletion & iOS Support

How do I cancel the PPP Agency subscription?

Open Settings on your iPhone or iPad, tap your Apple ID (your name) at the top, go to Subscriptions, select PPP Agency from the list and tap Cancel Subscription. Cancellation takes effect at the end of the current billing period; you can keep using the app until then. See Apple's official subscription management page for details.

How do I delete the PPP Agency app?

Touch and hold the PPP Agency icon on the Home Screen, choose Remove App and then Delete App. Important: if you have an active subscription, deleting the app does not cancel it automatically - you must first cancel your subscription using the steps above.

PPP Agency purchases, refunds and billing issues

Report billing or refund requests for PPP Agency through Apple's Report a Problem (reportaproblem.apple.com). For the app's own technical support and contact, use the developer's official website or the PPP Agency App Store page.

Distribution of PPP Agency Reviews

Of the last 14 reviews shown, 29% are positive (4–5★) and 71% negative (1–3★). App Store overall rating: 2.6 / 5

5★ 3
4★ 1
3★ 2
2★ 1
1★ 7
Most mentioned:protocolsupdatedownloadupdatesprotocolneedsavailableworksyearscounty

PPP Agency Positive Reviews and Ratings

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Updates

When will new protocols be added?

Staceyr78Version: 4.5
Works great for my county

Works for me and gives me the protocols I need for my county

JacksonjpwjVersion: 4.5
Great app

The fact that I can access my regional protocols is extremely valuable. Author is very responsive to updates as posts them ASAP. Protocol is accurate and appears exactly as on the regional website. Very happy with this app!

CTMDKVersion: 2.2
Great App for EMS

We've had our SDO's with Oded for a few years now and we are beyond pleased. Our crews love the app so much that we're working with him on a custom app specific for our agency.

JaredaggieVersion: 2.3
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PPP Agency Negative Reviews and Ratings

Not a review but a question

I like this app. Very handy. My question is I get a window that’ll pop up saying that the app needs updated. I go to the bottom of the app where it says updates and click on it. When I do, it says no updates are available? Why is that?

Medic5249Version: 3.9
Can’t install update

Love the app but it is clunky and it is always a pain to update. This time however, I can’t update at all.

MetalMike303Version: 3.9
Not working no response from support.

App no longer works. I have the same problem from the last review that I can see posted from years ago. Pop up window that states app needs updated. Clicks on update stars no update is available. Go to App Store to update no updates available .

Siouan0101Version: 3.9.10
Confused about payment

I swear I bought PPP a few years ago. Now it wants me to pay for another app. Did the app I paid for go freeware and then try to make me pay again?

KasperkennethVersion: 4.5
Can’t get this to download any protocols.

Can’t get this to download any protocols without being redirected back to the App Store to a blank screen.

BearlyK13Version: 4.15
Useless

Go to download protocols. Get error “sorry, you have to download the paid version”. 0 stars.

Kittiefreak861Version: 3.9.10
Needs more protocols

This app stinks!!!!! I have emailed for them to add my county's protocols two times and still nothing. Wish they at least got back with me and gave me an update. Wast of money don't buy!!!!

Juice & SportsVersion: 3.0.0
Very limited

Very limited protocols for Ca. Several of the biggest counties are missing.

PhytphyrVersion: 3.0.0
No NY

No NY !

911LifeSaverEMSVersion: 3.6
Poor

Tried to download a protocol for one of the counties I work in. Got error message that I need to download the paramedic protocol provider app to get the protocol! That app costs $10.00!

FAD DeLaTorreVersion: 4.5

PPP Agency Screenshots

PPP Agency iPhone Screenshot 1
PPP Agency iPhone Screenshot 2
PPP Agency iPhone Screenshot 3
PPP Agency iPhone Screenshot 4