Zillow Rentals Customer ServiceZillow.com

Zillow Rentals Customer Service

Zillow Rentals makes it easy to find single-family homes and apartments for rent, whether you’re moving across town or across the U.S. Quickly view rental listings that fit your search criteria and connect directly with landlords.

Key features:
• Search up-to-the-minute rental listings by location or draw custom search boundaries on a map.
• Get notified when new rentals matching your search criteria become available.
• Filter your search results by size, amenities and more.

Additional features:
• Filter for listings that fit your budget and needs such as in-unit laundry, on-site parking and pet-friendly apartments.
• Contact landlords and property managers right away by phone or email. Those contacts are automatically added to your Favorites list so you can keep track of who’s who.
• View your Favorites on a map and get directions to visit in person.
• Use Rent Zestimates® as a starting point for understanding fair market value.
• Create a Renter Profile to grab the attention of potential landlords and property managers, and increase your chance of securing the perfect rental.
• Find every type of property for rent: apartments, condos, townhouses, single-family homes and more.
• Access your saved homes and saved searches across Zillow.com and the Zillow Rentals App to stay up to date on rental listings.
• Sort listings by price to find affordable apartments in your dream neighborhood.
• Apply amenity overlays to find grocery stores, parks, restaurants and coffee shops within walking distance of your new home.
• Easily access all the information you need to make a decision: deposits and fees, lease terms, parking and more.
• Search by proximity to your college, university or work to keep your commute to a minimum.
• Compare homes to similar nearby rentals to understand neighborhood pricing.

Zillow Rentals App Comments & Reviews

Zillow Rentals Positive Reviews

Quick to rent and helpful customer serviceI post my properties on Zillow. Both units were rented out in 3 days. Zillow’s applicants verification system helped us to match right applicants quickly. Encountered technical issues during posting as our properties were newly bought and some data was not synchronized. Called Zillow rental, a customer service guy named Danny is super knowledgeable and helpful, solved complicated issues in minutes. Their customer service does not only answer the phone, they help you to solve issues. As we left message in mailbox, a guy named Brad also called back to follow up. Whole team is very responsive..Version: 14.32.0

App is okay but needs a lot of improvementPros: - Able to draw search boundaries - Application process with partner was seamless. You’ll see your credit score and background check results instantly. Cons: - Doesn’t have option to “X” out homes that we’ve already evaluated and ruled out. - Search parameters constantly gets reset even though I’ve saved the search. As a result I get listings outside my search parameters, thinking that it meets my requirements, then to find it doesn’t. Very frustrating and a waste of my time. - Saved searches aren’t easily navigated on a desktop or iPhone. It’s a bit confusing. When I modify a search and want to save, it forces me to create a new saved search name when I want to overwrite the existence saved search. - Able to save your saved homes and share with partner. But somehow if my partner likes the same home I do, the saved home falls off my list but appears on his and vice versa. It’s confusing bc I swear I saved a home but it doesn’t show up on my list. Suggest for the app to indicate that the home is liked by both partners. - has a feature to let you tag what you like about a home (then automatically saves as favorite) but doesn’t allow you tag what you don’t like. Again, wish there’s an option to “X” out. It would be helpful when you’re reviewing 10s of homes weekly..Version: 13.2.4

Mostly good, but—Zillow is my first go-to when I’m in the market. I will say that they once had a “HIDE” feature that you could use once you’ve reviewed a listing and decided it wasn’t for you. For some reason that feature seems to be gone, so using Zillow now mostly consists of me trying to figure out which listings are new and which I’ve already decided against. They need to bring that HIDE feature back. illow is my first go-to when I’m in the market. I will say that they once had a “HIDE” feature that you could use once you’ve reviewed a listing and decided it wasn’t for you. For some reason that feature seems to be gone, so using Zillow now mostly consists of me trying to figure out which listings are new and which I’ve already decided against. They need to bring that HIDE feature back..Version: 13.7.1

Great AppI use Zillow a lot to find rentals, as we move frequently. Usually it’s very helpful to be able to look at rentals using this app from another state. My only complaint is I recently applied through Zillow before we could even view a house, and they charged $29 per adult to complete the application, and it was not refundable. To charge $60 just to view a house that you may not rent is absurd. It allows you to utilize that application for a month, but in the area we were looking not many rentals were listed on Zillow. I think the fee should either be refundable if you do not move forward on the rental, or that it should not be charged until you do move forward on a rental. Other than this one compliant, it is a very useful app..Version: 12.4.2

OkayThis app gets a 4 star since it did help me find a beautiful home for my children and I but it was also stressful as every time I found something I really like, it would not be available. A lot of the homes were off market and was not updated in the app. They would be on here as available for weeks. I think Zillow is one of the better apps though when it comes to updating. Zillow also has way more homes that are available than other apps. I just hope for future references, they are able to keep up more with taking the homes off the site that are off market. Overall though, thank you so much for helping my family and I connect with wonderful people and a beautiful home!.Version: 14.43.0

Decent app butI think Zillow is a decent app, is easy to use and you can get a lot of information from the listings. But, as soon as I tried contacting one of the properties listed, my number somehow got shared. When I say shared I mean I’ve been getting tons of calls of random unknown number offering me services about life protection and computer protection and insurance and who knows what else. It means the app allows your information to be shared to third party users and that is NOT acceptable. I’ve been getting 10+ calls a day, I keep blocking these numbers yet they still call from different numbers and is incredibly annoying. I wish Zillow would be more trusting in this sense, I will NOT use this app to contact the properties any longer, I will find another way..Version: 11.0.18

Okay to startThis app is okay to start with, but there’s a lot of annoyances. I absolutely hate that you can’t sort by specifically cat/dog. Just “allow pets” so now I get all these alerts for these beautiful places and they only allow dogs or they only allow cats. So annoying and it seems like an easy fix that other rental apps have mastered. It’s also a pain that apartments that don’t have any available units are allowed to stay up. They shouldn’t be allowed. The last annoyance is how you cannot delete all places you’ve seen and are not interested in. I’m assuming it’s because they’re sponsored, but there’s gotta be a way to allow ads that doesn’t show up on your list. I filter for a $1600 place and see places for $2300 because they’re sponsored? Pain..Version: 11.1.14

Easy to useThis app is incredibly helpful and takes a lot of stress off from looking for rentals yourself. Zillow Rentals is very easy to use and has great and helpful filters to help narrow down what your looking for. I personally love the map because it gives you the property pricing and location in the same tab. This is definitely a great app would absolutely recommend to anyone looking to rent a house, apartment, lot of land, etc. and if your looking for buying houses or properties I would also recommend There other app!.Version: 12.3.3

Overall decent appPretty good app although the filter doesn’t work a lot of the times and I get results not even close to my criteria. My biggest gripe is the map functionality with google maps. I like to see the street view of the neighborhood but EVERY single time it sends you to the alley view versus the front of the property forcing you to keep scrolling around the block to see the front. It’s really annoying and forces me to just go straight to google maps and put the address in myself, which brings you directly to the front. Some kind of technology glitch needs to be fixed..Version: 11.0.18

I like Zillow rentals app but there are a couple of things that were problematic and need to happenI like this App. A couple things that were problematic and need to happen 1. Accurate square footage and pricing for renting an Apartment, house and or condo. I had to see what the actual renting prices are from google because some of them were not right. 2. An option of what kind of place you want to live in. Rustic, suburban, for one of the filters 3. Safety ratings of each area and location that are accurate and legit. I would like to find a place to live in that is safe and I know it’s safe. 4. An option if you would like a big backyard or small as one of the filters as well 5. What the rental deposit is and how much it is. 6. Make sure the house, etc are actually for rent because some of them are no longer in the market but Zillow is behind..Version: 12.0.8

Recently Rented OptionI want to recommend putting another option of recently rented homes just the same as the recently sold option that you currently have. I feel this would help potential renters know the value of homes in areas, or making them aware of the market values. Also, would help investors see the values of potential homes they are looking to buy. This would also help management companies have better understanding of the market when listing the homes for rent as well. Other than this opinion, I love the app..Version: 12.4.2

So easy to use!!!This app is awesome! Incredibly easy to figure out and maneuver through! And I love the comfort in knowing there are not as many, if any at all, scammers on here! I’ve yet to come across any! On Craigslist that’s all you find! As if moving isn’t stressful enough!!! But Zillow makes it so much easier and a lot less stressful on the end of looking! Thanks for making the app so easy and I absolutely love the “draw” feature!!!!! Makes it so much easier to browse the area you actually want to look in!!!.Version: 12.0.2

Yes Siree! My go to!My Hubby is in the Oil Field. 4 States 6 years. Zillow never lets us down with must up to date listings, and the format and information is outstanding. You can choose carefully how you want your notifications so that you won’t miss anything as well as hiding them until you have time to get a good look at what Zillow has sent. All in all, I have found the site reliable and would recommend it to anyone who asked for a recommendation..Version: 14.14.0

App works great.Yes the app works fine and is quite functional. Actually contacting anyone in regards to inquire about any rental properties is a joke. At that end of app your left to the whims of whoever listed the property, which is usually some aloof real estate agent. As I understand it, the rental industry is struggling, with a glut of properties and no one to fill them. You wouldn’t know it as most people and property managers who do list on Zillow are extremely cavalier about the whole thing. I guess they can keep there empty spaces that are costing someone somewhere an income loss. Better to live in a tent under an overpass I suppose. Special thanks to the Zillow team..Version: 13.0.6

Pet SearchOverall this is a great app, but one thing that really makes it frustrating when looking for a place is the “pets allowed” section. If Zillow is going to allow the lister to specify between cats, small dogs, and large dogs, I think the person searching for a place on Zillow should also be able to specify between those (choosing one or more). I have a medium to large dog and when I put that I want a pet friendly place it’s annoying to have to manually filter between the “cat” & “small dog” homes that I can’t get..Version: 12.0.8

Good app but...Works well and I like it. However, if you are actually using it for its intended purpose of finding a place to live, I have found the brokers placing listings on Zillow are very bad about replying to inquiries through the app. In many cases now, I've received no reply at all to my inquiry. I would estimate the overall response rate is on the order of 50-60%. Considering I've filled my "renter's profile" with a good deal of info including my real name and number, this low response is especially frustrating. Not sure there's much Zillow can do about this, but it definitely diminishes the value of the app..Version: 10.5.9

Good app to find, but really bad at contacting sellersThe map view is a great too to discover listings. The biggest issue is that once you find a listing and contact the seller, the app literally doesn’t keep track of the fact that you contacted the seller. At the very least they should build a simple chat feature that the sellers and buyers using the Zillow app can use to communicate. I’d pay like $5 a month to subscribe to Zillow then. Right now it’s literally an app to discover and save places. Wish there was an easy way to communicate as well. Would take the experience to another level..Version: 14.14.0

Go to app for move searchesZillow offers the most valued service by providing all levels of consideration with a user friendly site my kids can use! Searching for a new home is stressful but they provide the ability of making it a family selection process. I love that! Suggestion to Zillow - create a share folder so that when searching and selecting favorites everyone included in your folder sees what one another’s favorites are. Also provide the ability to select their favorite part of the home. This would also give the owner an understanding of appeal..Version: 13.7.1

SearchingI like this app but when I search I find myself looking at the same houses again and again. Zillow REALLY needs a feature to allow me to hide homes that I know are not right for me. Also when I have looked at a home keep the icon light purple so I know I have looked at it. A lot of time you turn icons for houses dark again which means it is impossible to distinguish houses that I have looked at from newly listed houses. It is a waste of time when I keep looking at houses that seem to be newly listed when they’re not..Version: 12.0.8

One Stop for Apartment searchThis app is well designed. There are many filter options so you can specifically find what is going to be best for your lifestyle. I also really like the draw option, where you can draw a circle on the area of the map you want to find a home in. There is also an option on the app to see a listing of rentals rather than dots on a map which is great! 👍🏼.Version: 12.4.2

No metro stations shown on mapThe app is pretty good; but in the city it is important to know your proximity to the metro stations when choosing where to live. The app doesn’t have an option for showing the metro stations on the map. As a result, I have to switch back and forth between apps to figure out where an apartment is in relation to the metro stations. This is beyond exhausting. For that, 3 stars. Integrate the metro stations on your map before I finish apartment shopping and I’ll change to 5 stars. I’m so surprised this wasn’t a primary feature when this app was designed..Version: 12.0.8

Better than other house rental appsI prefer this app to all the other apps for buying/renting homes. You’re able to see all the aspects of the house that are provided. You can see like included appliances, parking, if pets are allowed, what’s included in rent. You’re also allowed to put more filters than other apps which makes finding listings better and quicker..Version: 13.20.0

ReviewListings are good but a lot of properties don’t respond to notifications, and there are spam listings which make it very difficult to trust sites/apps like this. Try to figure out a way to notice spam listings so it’s easier for people and families to find homes. Also I’m trying to relocate to a different city, make it easier for those relocating to find a home so it’s less stressful. Thank you Thomas Ogden..Version: 11.0.18

Great Place for InsightZillow is a great resource to use if you are always on the go or in general. Not only that, Zillow is an app that holds a lot of information for the user. Even though they may not have all of the homes you are looking for in your desired area, it still gives you a handful of options to get a feel for what you are looking for..Version: 12.0.8

Other OptionsIn the income section, there should be an option to attach a document. It should be for those who are living on a set income such as SSI/SSA. However, in addition to their income they’re in a program that pays majority of their rent. This program is called “Shelter Plus Care” & it’s specifically designed for those who have become homeless due to a disability. (NOT SECTION 8)..Version: 12.0.2

Just okayIn my opinion, there really aren’t a that many great apps to search for houses on the allow you to organize your saved / loved houses, but Zillow is the closest to what I am yearning for. For the amount of times it crashes while I’m using it though is so incredibly frustrating (and yes it is up to date). It’s also not very user friendly while selecting rentals while in map view. If they could fix these issues it would be a lot better..Version: 13.7.1

Rent city!Easy to use, nice app interface. I wish more property managers or landlords would use this because there are quite a few properties listed that don’t have any pictures of the interior or direct exterior of said rentals. Otherwise, this is accurate and easy to communicate with others within app and set up appointments. Thanks Zillow!.Version: 11.0.18

That Was Too EasyI was nervous about trying to find a new apartment because it’s been a really long time since I’ve had to look — before there were all these apps. I was using a few apps but the place I’ve gotten was through Zillow so I’ve got to give credit. Now, I’ve just got to worry about packing....Version: 14.14.0

Great AppI used this app for about 2 months. It was very well organized and easy to maneuver within the site. You can set up your searches with the amenities you want and the search is performed for you and the choices are sent to your email. The only issue I had, although not ZILLOW’s fault, is the landlords don’t often REPLY..Version: 11.1.14

Great appThank you for the app! Before I scored my perfect apartment, I was able to view several based on my Zillow profile. It was so easy love the app. It’s intuitive & appreciated the level of detail I could apply in my profile I’ll ask my realtor to list my current mortgage on Zillow. Thanks again..Version: 12.4.2

Love the app missing some filtersWould love a filter for locations that accepted the apply now through Zillow once you pay the 29$ for the in app applications you have to scurry through hundreds of listings just to find 1 or 2 of the ones that accept applications through Zillow. Would love a filter to check on or off that accept the in app application..Version: 13.2.8

Standard but nothing super special.I really like this app. I want to like it more than I like it now. I feel like this app could easily be improved by adding a “do not show again” feature. Some houses just aren’t gonna fit the criteria I’m looking for. For example, I have pets, and properties that don’t allow them are unfitting for my family even if they’re in my price range. It makes keeping track of properties pretty confusing..Version: 12.4.2

Helped meAwesome app. I’ve been looking for a house to buy and I was able to find the perfect house at a great price. I recommend Zillow to any that is looking to buy or rent. It has really made things easier for me. It’s worth a try and if it’s not for you. Nah it’s for you lol download the app and check it out.Version: 11.0.18

Ok App but needs improvementThis app could be greatly improved if it would show a faded circle for all the rentals you've already seen or clicked on. While it will do this for the session that you're currently on, it doesn't remember that if you exit and then resume your session later on. This means that you basically have to start all over again everytime you reopen the app..Version: 13.0.6

It’s a breezeI’m looking to move and this app far outranks others apps because of its user friendly platform, it’s user intuitive appeal IS THE factor that does it for me though. Oh yeah, and the results are pretty much right on target! Yeah, leave the filler at home - or behind you! Whatever the case, I recommend.....Version: 12.4.2

GoodFine.Version: 13.7.1

Rental app with mapI like this app. It lets me search by Zip code and has a map. I can also filter results. Smooth interface..Version: 3.0

Long term days on ZillowSuper annoying that Zillow lists rentals for hundreds and hundreds of days without requiring these rentals to remove their listings. These are clearing vacation rentals, most of which have limited to no availability..Version: 12.4.2

Great app and siteThe only reason I didn’t give a five star rating was the inability for me to fully complete my profile or add detail to the profile..Version: 11.0.18

Well thought applicationWorks great, the user flow is well thought. Well done..Version: 2.6.18

Great appMoving to Houston in a few months and love this app for searching. Very up to date listings and easy to use..Version: 1.4.43

Would get five stars if......it didn't grab and leave up old listings from third-parties without those parties' consent. More than a couple listings have turned out to be rented out already and agents have hung up on me when I mentioned Zillow..Version: 2.2.2078

Super usefulReally helpful app. Like Craigslist but with many more options..Version: 1.3

Great appMade apartment and condo hunting easy! A must have for anyone looking for a place!.Version: 1.3

Finding a place to rent in New YorkThis app was extremely helpful in finding a plce to rent in NY, NY. Very easy to use and great filters. A couple of suggestions would be to post the number of hours on the site - in particular, for a very competitive market such as New York..Version: 1.3

GreatIt's just fantastic..Version: 1.2

US-onlyThe Zillow app has a nice interface and seems to be pretty slick. It would be quite helpful in finding a new place, were I in the right country. Seeing as I'm in Canada and not moving to the States, the app is a disappointment, as it will offer no utility to me at all. I'm surprised Apple doesn't properly filter for this kind of stuff..Version: 1.2

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