BAND - App For All Groups Customer Service

I've been using Band for over two years now for my MMO Guild and it just keeps getting better!! It makes organizing raids and keeping updated outside the game so easy! Band offers almost anything you could ask for groups and better than most social networks since it actually allows for more privacy. It's also a lot more organizational and tidy than other chat group apps. You can even have large group calls while gaming so there's no need for separate apps, Band offers almost everything! The new "online" feature is awesome, but I would like to suggest that admins can still be able to view who is online, regardless if a person hides it from the rest of the group. I also agree with one of the other reviews that asks for a feature that allows people to see who reads comments in the chat room, which would make my previous suggestion unnecessary. The only thing missing that would be perfect for gaming groups is the ability to add synchronized timers, but I'm not sure how complicated it would be .. but it's just a suggestion. Other than that, I wish there was a way to turn off Suggestions, but Band is awesome either way and I wouldn't use any other app for my community of gamers :)

The newest update on band has recently been bugging myself and a lot of other friends of mine. Everything about the new update is fine, but the only issue is the auto-correct was terminated off the chat rooms. As well as the red dots under a word to indicate the word was spelled incorrectly. The deleting messages for everyone now is a good update (like, really really good) but, no one would really want to delete a whole message and then type it out again. Even with copy and paste, it’s an annoyance to look through the whole paragraph to find the misspelled words that were not underlined with red dots. It saves time for people to just type a quick message and it could be easily auto-corrected if one or two letters are spelled wrong. It is really a nuisance to type slowly if you’re a fast type to make sure you don’t make any word mistakes within your sentences or paragraphs. Even right now as I type this review, I’m using auto-correct which is correcting my words since I type fast and don't have the time to look over every word to find error. A good number of band users have the app on their phones, which is why auto-correct comes in handy along with the red doting under a misspelled word. To end this, all I am recommending is that you would reconsider adding back auto-correct and the red dotings back into chat rooms.

I recently made the switch to Band from Team App for my teams and love quite a few features about it. It looks professional and is fairly easy to use (a little tricky for my parents who don’t understand phone apps though) and allows me to post videos of more than 1:00 to my teams so they can practice their choreography/routines. Inputting events into the calendar is quite simple and I am able to change the color of certain events so that they show whether it’s a class or an event. I LOVE how easy the albums are to create and add multiple photos vs team app where you could only add a couple at a time, as well as letting parents and students contribute their own. My only tip and question for developers would be to let admins see parent/student emails that were used to sign up for the app. Some of my participants have not changed their name to display both their first and last names (despite my reminders), so those with duplicate names are difficult for me to differentiate. Would it be possible to add something like this?

I can honestly say the BAND App has been a game changer for me and my business. As the owner of Rainbow Bright CircleTime, communication with families is such a huge part of what I do, and BAND has made it so much easier to stay connected. Before BAND, I felt like I was constantly sending emails, text messages, reminders, updates, and trying to keep social media posts organized all at the same time. Now, I can post everything in one place and my families stay informed and connected without the overwhelm. It has truly helped build a stronger sense of community for our Rainbow Bright families. Parents can quickly see updates, reminders, pictures, events, and announcements all in one app instead of searching through texts and emails. The ONLY thing I wish BAND would add is direct social media integration. I would love the ability to make one post inside the BAND App and have it automatically share to my social media pages too. That would make it absolutely perfect for small business owners and community groups like mine. Overall, BAND has saved me so much time, improved communication, and helped me feel more organized while keeping our families connected. Definitely one of the best tools I’ve added to my business.

This app is great, my job uses it for all of our communication including our staff meetings. One big problem that I would like the developers to really pay attention and fix is anything that deal with videos. Video uploads take forever and the buffering for videos even longer! Video calls have delayed glitchy sound and terrible quality. No matter what internet connection you are on or how great your service is. This is now 2022 with matured technology, not 1990’s and early 2000’s when this was all brand new. I believe this could be easily fixed if the developers just gave it some attention. We all love this platform and it holds great value for many communities of people and workers. Everything is all in one place and makes communication between a mass of people very easy, until it comes to anything video related, which is important these days. I hope the developers see this and fix it eventually. Thank you for all you do.

After having reviewed multiple communication tools within our growing missionary-run camp and retreat ministry, we have finally found one that meets most if not all of our needs! The main post feed vs chat gives our staff an opportunity for much needed separation of important and official information and updates vs thoughts and side conversation. Keep it up BAND! Thanks for your attention to your users! My only complaint is that (potentially due to slow internet in our area) many of our team will often get notifications on one or more device that take 10-15 seconds to load upon opening the app, or multiple menus to scroll through to clear the notification count. I know for me, I enjoy the personalization of the notification system, but when attempting to check/clear my notification counter, it is frustrating when I have to scroll through multiple menus to find where the "culprit" lies. Especially when clicking on a chat then takes 10-15 seconds to actually load. In an ideal world, updates might be pre-loaded before a notification counter is added to the app? And maybe some type of universal notification drop-down/menu like the one used in iOS could be implemented that would allow for an easy check at a glance? Finally, once the process of checking/clearing notifications is finished on one device, when I pick up my second device, more often than not, I found myself right back where I started, having to go through the same process again. Thanks for your consideration!

Band is very useful for our school’s day to day management between students, staff, and parents. There are many great things, some good, but definitely some bothersome things. It would be helpful to improve the out of date structure to more user friendly features like “mark as unread” or just more consistent reliability without delays and crashing issues. There have been many moments where things are lost because of the system or can’t be accessed. Mostly with voice memos. Sometimes messages are hard to find. Although I do appreciate the search option. It can be hard to find past conversations, whether on private/group chat, posts, and which Band that information is on. Something to help with that would be extremely helpful and gives more confidence to the users. But over all, I’m so thankful for Band and for all of the good it does do. It helps make my job as a teacher way easier.

I love ALMOST everything about this app. It does have some setting that get close to what I need but not all the way there yet. I like that you can select who can comment or post. But I WISH there was a way for me to select who can view or receive comment. Like most Group Texts. The most aggravating part is the constant replies. Some people leave groups for that very reason. I would LOVE this app if there were a way for me to select that anyone could comment... but i would be the only one to get the comments. Not everyone needs to get notifications when members ask ridiculous questions or reply and unheard of hours. I would like to sensor that as a leader, but still have a way for the team to reply to me. BONUS, of this app could also have a time restriction setting for notifications allowing some of us to sleep. DOUBLE BONUS... Allow team members to receive messages and reply... even if they don’t have the app.

Nice to have a one stop communication platform for our group that doesn't get drowned out in notices from mixing it with social media. Love the event rsvp, private chat, ability to post important notices, see who has read a post and who hasn't. The Todo list is really nice. The poll would be better if we could ask more than one question so we didn't have to create so many polls. Something more like survey monkey. My google sheets do not upload like they should but it could be my phone needs to be updated??? But I post links and those work for now. I wish you could create groups to tag, or at the bare minimum be able to tag entire group. I would also like to be able to see who has read the chat and be able to edit a chat post. Or if it's possible to do so, easier to find on tips. I also love that you can pin chat messages to top of chat, ....but I wish I could pin posts to top of page that are not necessarily a notice but a lot of comments are being generated from. Its disappointing the rsvp does not have a place to indicate how many will attend. Since our group is made up of families it would be nice to rsvp with the total coming instead of simply being able to say the family will be there. I feel it's similar to Facebook but cleaner. I dislike the stickers and have found no use for those. I only have one group I'm a part of. If I had to look at my feed all the time I don't appreciate adds. So it definitely is better than anything I've found so far and does so much but always room for improvement.

I recently switched my sons sports teams to Band from Team Snap and although I do love so many more feature in Band there are a few major lacking features. These features wil be for any sport I’m sure, but since I just added our baseball team I’ll use baseball as an example. 1. The need to be able to enter and save a location while also naming it is a must for calendar entry. It was so annoying having to enter the field address for every game instead of just selecting from a list of saved fields. Further there needs to be the option to name the address to easily select the correct field location from the saved list. 2. There needs to be a field for opponent and playing field # on the calendar entry side. A lot of these sports complexes have multiple fields/courts. 3. An arrival time would be great because our coach likes the players there 45 minutes before the game, but we don’t want to alter the game time. 4. Final outcome for the game entered in the calendar to track our record would be great. I know these options aren’t for everyone that utilizes Band, but are necessary for sports teams in my opinion. Maybe they could become original fields that different organizations could select which appear in their band so you could add scholastic titles, corporate titles, etc.

I give the app 5 stars because it works so well for our group of volunteer musicians. Pros: It links with our google calendar saving me time. It has a variety of tools to fit most situations, And overall it is the best solution for our group’s needs that I can find. And I looked for a vey long time. Cons: I consistently get 2 complaints from the musicians. One is that the email notification does not send the entire mess and they need to click a link. The other is that the app defaults to too many notifications, so they turn them all of instead of the ones they don’t want, then complain they don’t get important info 🙇🏼‍♀️. I would like to see the admins and moderators see the default notifications the app has now, but the group subscribers just get the basics. I think that would get them to use it more often. As the admin, I’m having a tech issue and can’t find help. The tech button brings me to a Korean language that I can not change. My problem is with the link to the Google calendar. We canceled several rehearsals and events due to the COVID. the app updated the calendar but is still popping up notifications. Since the event no longer exists I can’t seem to turn it off.

This is an edit from the previous review, which was very professionally resolved by the Band team. It entails suggestions for improving the app’s capabilities. I’ve really enjoyed using this app for my online clan; we can set up events and communicate effectively and clearly. But there are a few things that my team and I would appreciate more than anything. 1. The ability to create notes like in the Line application - Posts which you could access from the chat room directly. An example would be a list of rules easily accessible to anyone. It’d be like the shared photos function. By clicking the 3 bars on the top right of the chat room, you could access a in-app document that’s been created or post that’s been highlighted by an admin. (Also, the ability to edit said document) 2. The ability to edit a message you’ve sent in a group chat room. Sometimes we post events or trainings and then we pin them to the top of the screen. Then the time of that event changes but we have to post an entire new message because we can’t edit the wording of that text. 3. Some more emojis to add as “shouts” such as an OK emoji, or a thumbs down emoji. Thanks for creating such a great app, we’d be euphoric if you could actually implement these suggestions for us.

I use the hell out of this app EVERY day! As an active duty service member, it is hard to keep leaders up to date in an ever changing environment. With band I am able to keep communications up, pass events, and well as changes to those events. What’s even better is the ability to add or drop members of the band. As people come and go (as they do in the service) I can get their replacements in and they now have access to all of the content of their predecessor. Ive been using it for about 2 years and it’s been an amazing tool. So much so, it has been catching on in other areas of the units I’m in and every seems to be into it. Great job to the developers. Please let me know if you guys want some new insights. I am telling you, I’m sure I could find ways to continue to improve you amazing app.

Band is such an amazing app, especially since my theatre uses it for choreography videos and schedules. who ever knew you could just click a screen and you’re next two weeks are planned? overall, great. one tiny unfortunate thing keeps happening to me though. i have a hotspot, but everytime i’m in the car trying to watch one of the videos they posted, it won’t load. i don’t know if it is the internet or just my phone, but it NEVER loads. 💀i just WISH this would stop happening. if ur still reading this, just make sure NOT to watch videos from band whilst in the car. overall, i VERY great app, but the videos could be fixed (also pls tell me if it is a bug or?).

So I love this app. I use it for work in the daily with keeping communication between everyone available. New sale? Post to band. Tagging mistake? Post to band. Random pile of clothes? Post to band. I LOVE IT! However, the only issue I have is a recent development and that is the live streaming option in the app has been crashing at random times in the live stream, and when it crashes it deletes the entire video! However, it gets counted as one of your 5 live streams. Please fix this, the live streaming option is what I use for our weekly meetings so we can do it in the comfort of our home, and the desktop option is too confusing since all the streaming services y’all recommended don’t stream to BAND. Please fix ASAP! Also, try to make a way to live stream on the desktop without a third party streaming service.

Our church youth group leaders recently switched to this app for organizing all of our program activities/events. I am getting used to it and we seem to like it so far. We were using viber (just a messaging app) previously. This app has been useful in different ways, having a chat, a calendar, and specific events in the app. My one request, however, is for the Events calendar section. Below the calendar, there is a chronological list of events in the current month. It is currently the 29th of October, however it still starts with the events from the beginning of the month. I wish it would skip down to the next available event so I wouldn’t have to scroll past the whole months worth of programs. Thanks for a great app!

I’ve been using it for Book Club 4+ years and then Warriors group for 3 years. I have enjoyed the app, use the bookmark for yourself and hope your admin knows how to use the features to keep important info at the top or as a pdf or document in the files. However- do not trust the test to save your answers. I haven’t figured out yet what triggers the bug. Even though you can select save for your answers so that you can come back and submit the test later it doesn’t always work. It seems to happen more frequently on the app instead of through a web page login. It can be extremely frustrating to complete paragraphs for test answers and find them gone when you know you selected save.

I have had the Band app for a couple of years now. Initially I started using it for my fitness classes to keep my students up to date with last minute cancellations. In 2020 when we were unable to have classes in person I was able to easily livestream classes, and continued for about 6 months even after we got back to the in-person classes for those who were not comfortable coming back right away. We still use the app for class schedules and announcements and it is our primary app for this purpose. I enjoy the different groups and the newsfeed and have recently made a Band group for my family since I am not on any other social media.

While using the band app almost 90% of the time it worked. Now like every app it has its little things here & there but mainly it has worked amazingly. My only complaints have been sometimes when someone sends you a chat the message will send you a notification but it won’t always show up; but with me it always eventually shows up. I use this for many things such as friend communication ways,sports,clubs,& etc. and it works great for all these things & especially for sports teams, because it allows the athlete & parent/guardian of that athlete to have contact without sharing numbers & also having your coaches. It also allows you to create group chats privately or publicly which I like.

I love band because it gives me a sense of belonging and community. When I walk into the band room, I’m surrounded by people who share the same passion for music that I do. We all come from different backgrounds, but when we play together, we become one sound, one heartbeat. The teamwork and camaraderie that come from practicing and performing together make me feel like I’m part of something bigger than myself. It’s more than just a class — it’s a family. Another reason I love band is the joy of making music itself. There’s something magical about transforming a page of notes into a living, breathing performance. Whether it’s the thrill of nailing a difficult passage, the beauty of blending tones with others, or the rush of applause after a concert, music gives me an energy I can’t find anywhere else. It’s a way to express emotions that words can’t fully capture, and it feels incredible to be part of that creative process. Band also challenges me to grow — not just as a musician, but as a person. Learning to play an instrument takes patience, discipline, and focus, and those lessons carry over into other parts of my life. Every rehearsal teaches me to listen carefully, practice consistently, and keep improving even when things get tough. There’s always something new to learn, and I love that sense of progress and accomplishment when all the hard work finally pays off in a great performance. Finally, I love band because it creates unforgettable memories. From late-night rehearsals and competitions to inside jokes on bus rides, these moments bring so much laughter and joy. The friendships I’ve built through band are some of the strongest I’ve ever had, and the experiences we’ve shared will stay with me forever. Band isn’t just an activity — it’s a part of who I am, and it’s something I’ll always be grateful for. All of this is ChatGPT, writing is too much work

I’m going to disagree completely with mom198. Most of the issues expressed in that 1-star review are a function of not fully understanding how to use the app. She recommends SI, which is used by my son’s rugby team, and I can positively state from experience that BAND is a much more powerful and user-friendly app than SI. Does it have a learning curve? Of course it does, but once you learn to fully utilize it, it’s great. I do agree that some of the pop-ups can be annoying, but it literally takes 5 seconds once every week or 10 days to turn them off for the week. Not really something to complain greatly about. I do have one request from the developers...can you make it possible to “bump” a post back to the top of the feed? As my organization’s leader, my important posts sometimes get pushed down in the feed by other posts. (I already have other equally important stuff pinned to the important notices area.) It would be a nice upgrade if I could easily bump the important stuff back to the top. Overall, great app! Easy to use and a powerful communications tool for my organization.

I’ve been looking for something that can do many of the capabilities that BAND has to manage the youth that I serve and just like that, I came across BAND. I have grown to love it so so so much! The only thing I wish it had was forums and maybe groups within each BAND. If you all could do that, you’ve got me forever. Otherwise, considering it is a free app, it gets a solid 5! It’s gets no better than that. They give a lot in exchange for a free download so BAND, know that you are appreciated and that I’d advocate for you ANY DAY! With this new payment option, that gives even more hope and excitement for what else there is to come. Thank you!! Keep being great!

I’ve been using this app for years and am a member of over 20 bands. I use this for family, friends and church volunteer groups. The bands that I’m a manager of, I would love the option to be able to edit posts of others. I will ask other members to post information and I will look over and double check for miss-spelled words and content. I have to text them to correct the post instead of being able to quickly edit it myself. It would be great if managers of the band had the permission to edit posts from others. Right now, I can only delete the entire post, which is not helpful unless some posted something inappropriate.

The BAND APP has absolutely everything a coach needs for their team. Scheduling, live streaming events, the ability to post team material and updates, chat and sub group chat for athletes and parents etc.... If you ever wished you could find one app for all of your team communication, it’s here. I’ve been using band for the last 2 years and it’s hands down the best team app out there. If you have a problem with the app, the customer service staff is on it quickly to fix it, and if you have suggestions for improvements, the developers are on that quickly also. Thanks BAND for making my life easier.

With the 6.2 update came all kinds of headaches, most notably messages appearing in some unknown order rather than by recent, and load times that are frankly unbelievable. Using 6.2 it takes 2-3 times as long to load each chatroom, which is frankly unacceptable when when I monitor so many. To top it off, in response to the update I messaged the support team and have yet to hear back. I now have sent three requests for assistance in the approx. 12 months since I started using Band, and I have yet to receive a response for any of them. After the 6.2 update, Band is absolutely unusable. Edit- Chat error resolved promptly, thank you🙂

I appreciate that it is free. As a teacher I’m using this for my class. I love every feature on it! Thank you so much for not overwhelming with advertisement and for allowing us to use it for free. I love that I can type up as many characters as I would like, I can create events with reminders, I can ask for RSVP, I can ask for donation and unlimited items. I love that the parents can message each other, if they want to invite for play dates or birthday parties. I appreciate I can upload videos and pictures. The only thing I wish it didn’t decrease the pictures. It comes to a small pixel size.

Before I used TeamSnap or WhatsApp to communicate for my drama classes, however they didn’t have any organization or the ability to send videos… the Band App has been a lifesaver!

For our members it is one stop and they can find everything they need! Announcement page, chat groups, calendar of events, RSVP, polls etc. Easy to load videos, pictures and documents. Admin can even see who has and has not seen a posting!

We really love using this app for our homeschool community, it’s everything we need, but it’s getting laggy and sometimes takes forever to load and that’s getting frustrating.

It helps so much and it’s just so easy to understand cheer stuff

Love it!!💖💖

I had to get this app for cheerleading and it’s great!!

Super nice

I think this is an amazing app!

If this app didn’t exist I wouldn’t know what’s going on at school and would be completely lost.

We use this for my school field hockey teams, great for having the schedule all in one place and getting the word around. We love the group chat option inside of the band to make jr & sr group chats.

I love this app

한 가지 테스크를 위해 손이 Ui들을 찾아다니느라 불편합니다. 위로 갔다 아래로 갔다 중간에 갔다가.

I love this app! Its perfect for all our team! We plan every thing on this and its great!

Great for organizing a team!

I absolutely love this app it is everything you need to organize your group and socialize with your friends l also love the easy access to the settings

Works great for our needs of group and individual chat, calendar/events, feed with more details, file uploads, polls etc. We also love the option of use on desktop. Navigation can be a little clumsy and it’s sometimes slow and clunky feeling, but overall has worked well enough for our it to be our go-to for 4 years.

Ignore the previous reviews, there must have been some impressive changes since then. This app is incredible, and easy to use even for tech challenged people like myself.

I use this app for my Girl Guide unit and absolutely love it! One minor but significant upgrade that needs to be done it allowing co-admins to make changes to the posts created by another co-admin. Lack of this option makes it challenging to do sign ups that can only be changed by the original posting admin.

Ignore the old reviews. This app is slick. I am on 3 cycling groups and they all use this app. So easy to use and communicate with. Kudos.

Love the idea of band but can there be a sketch feature. Just a black blank space and we choose the colour and draw

Could you separate the "posts" and "photos" we want people to be able to post photos in chats but not publish new posts. Thanks

I just wanted to let anyone that downloads this app to create a social group that Band can and will delete your group at anytime without a reason, which is what they did with ours groups!!! They will freeze your account for 7 days so you don’t know what’s going on and they delete your band group without a reason! All your members that try to access the group will see a message saying you are restricted by admin which is you and shows a icon asking members to leave the group and you will lose all your member contacts as you can only talk to members in groups that you belong to. Our band group consisted two local airsoft community groups called “Norcal Airsoft Classifieds” & “Norcal Airsofters” we had accumulated 1000 members between the two groups all from Northern California which took a lot of time to build up the group. We used it to communicate about future games, chat, trade/sell gear, and to help grow the airsoft community. We heavily moderated both groups to make sure everyone one was treated with respect. We have been using this app for a few years without any trouble and then all of a sudden our groups are gone. This greatly saddens me that the group me a my fellow airsoft player spent 1000’s of hours putting together is all gone. Band should be ashamed at the way they treat their users. They have greatly damaged our airsoft community. Please don’t let this happen to you!!!!!

Mostly this app is ok, we are in several groups that use it. But it is missing one key feature that really makes it completely dysfunctional for actually keeping the people in the group informed in a timely manner. The app needs to have the ability to display either the number of unread posts/notifications or at least some generic symbol that indicates there are unread posts, and show it on the home screen without having to open the app to check. I never see the pop up notification/banner, because they get lost behind other more important calendar notifications, so then I never know that I’m missing posts from the group organizer. I will randomly open the app a week later and realize that I’ve missed a lot of important stuff! The organizers use these apps because they think their info gets lost in email inboxes, but unfortunately it gets just as lost in Band because of the inadequate notification functionality. Developers, please add a way for the App’s Home Screen button to display a little indicator showing that there are unread message so that I can easily tell when I’m glancing at my phone, like how the text message app or email app show you how many unread messages you have. This app is mostly worthless without that functionality.

Hi there! So I haven’t used the app yet, but my sisters have. They say it’s great and they love it, and they like using it for the friend groups since some of their friends have different type phones. Now I wanted it for the same reason, so I got the app and tried setting it up, I put in my birthday and once I did everything it said get the kids band! Even tho I’m 12, and there’s no way to say no thanks. All I wanted was to be able to use this app with my friends EDIT I LOVE LOVE LOVE LOVE LOVE band! I set my account up today and have literally not stopped using it! I love the calendar feature especially, it’s really nice, and I especially love how you can see when people are online. One suggestion would be that you should make it on the chat so that there’s typing bubbles, it kinda bugs me that I can’t see when people are typing. But that would be it. This is probably my favorite app and deserves way more than 5 stars, although still, I don’t like the whole kids band thing, it’s nice that you made that for people but I wish you could get normal band even if your under 13. Just a simple no thanks option would be great.

The app works fine if your band director knows how to use it and takes advantage of all the features, plus takes the time to set everyone up correctly. But the notices to refer a friend, new features… they are only relevant for the band director. What is the point of annoying students and parents with them? I’m a parent. I don’t need stickers to communicate with my kids director. I definitely don’t need to be notified there are new ones. It’s so much advertising that is just annoying, since it doesn’t apply to me. You can’t turn off push notifications about these, but it’s still everywhere in the app. And you can’t customize your notifications enough. If you want to be notified about posts, you have to get every comment as well. So if your band director has birthdays turned on, you’ll not only get a notification for every person’s birthday, but also for every person who replies happy birthday to it. I got 78 notifications in one day, then the band director turned off the birthdays completely. I liked knowing when it was a kids birthday, I do not want every comment.

Overall I like using Band. I am the classroom mom for my sons class and we use this for everything classroom communication. Things I would like changed. A feature that allows copy and paste or duplicating of a calendar event. We use the calendar for parent volunteer sign ups. Creating the event as a repeating event causes so many issues, the biggest complaint is that when a parent goes to add that day’s volunteering event to their phone’s calendar it creates events for every single day that event is schedule. This causes me to have to manually create an event for every single day. It’s time consuming. If I could duplicate an events details to another day or copy an event to be pasted to be pasted to another day that would be nice. Another issue noticed with “repeating” events was that when you tapped on a day to RSVP for that specific day in the overall calendar view it only shows the first day of the event. It’s very confusing so for now I guess creating events one by one is our fix with hope that there is an update to make it easier. Also, when posting to the feed it would be great if the post in the main feed would reflect the editing to text as the post was created, example. I can Bold or Underline and or Change text color (not limited to only these functions) and also format my post with paragraph formatting but when the post goes to the main feed it looses all of its formating making it hard to read on the main thread as a result the only way to make it easy to read and see the formatting done is to tap and open the post.

I have used many apps to connect with teams and organizations. This app by FAR is the most annoying and confusing app I have. First of all, I constantly am checking the app because it appears I have a notification. 90% of the time it is an offer from the “sticker” shop or a notification from the “band” guide. I am 43, I don’t need stickers to talk to my daughters coach. My time is to valuable to constantly have to check because this app is advertising. I told the coach to do emails because I refuse to respond on this app anymore. I have every setting possible set to not receive notification except for the one “band” group I am on. On top of it the threads are super confusing. You don’t have the option to delete an old thread off you messages unless I am guessing the administrator of the band or if your the person who started the thread. The threads all look alike. It’s infuriating. Had enough. Told her to get S.I. Or huddle. At least the info huddle offers is useful, not unicorn stickers. I gave it one star only because it actually works and you can receive messages. Other than that, trash.

I’ve been using the app for a couple months now. The app has great potential but it’s the little things that create the most problems for my parents for usability. For instance you basically have to back all the way out of your team board in order to see the calendar from iOS devices. So the parents of my team are always calling, texting, and messaging within the app in order to figure out when/where a practice or game is. Why in the world would you not have the calendar, posts, and messaging in the lower navigator of every screen your in when using band. In today’s age, apps shouldn’t require me having training sessions with parents who aren’t old to figure out how to use an app. They’re almost always simple enough that anyone can use them. I hope you fix this soon before I find another tool for parents. I of course don’t want to go though that learning curve again so please hurry.

Of all the group chat apps I’ve been forced to use because of my kids’ activities, Band is by far the one I dislike the most. It is hard to make a comment. Text is very small and hard to read. There is no way to edit a comment once it has been made. You have to set up a new profile for every group you use. It isn’t always clear to me where my comment will end up (as a comment on the OP or as a reply to someone else’s comment (probably because the text is so small on the mobile app). Because there are so many messages from Band promoting Band, I sometimes miss messages that I should have seen first. There is no prioritization of group messages vs Band spam, so it is easy to simply dismiss notices as unimportant. Ugh! I know this is a disjointed list of gripes, but honestly, I feel anxious and frustrated every time I have to open this app. I avoid using it as much as I am able, honestly. I wish I’d never heard of it, and can’t understand why my daughter’s gym thought this app would be a good idea. I hope they stop using it soon. It’s awful.

Beware Band Will Delete Your Group! I just wanted to let anyone that downloads this app to create a social group that Band can and will delete your group at anytime without a reason, which is what they did with ours groups!!! They will freeze your account for 7 days so you don’t know what’s going on and they delete your band group without a reason! All your members that try to access the group will see a message saying you are restricted by admin which is you and shows a icon asking members to leave the group and you will lose all your member contacts as you can only talk to members in groups that you belong to. Our band group consisted two local airsoft community groups called “Norcal Airsoft Classifieds” & “Norcal Airsofters” we had accumulated 1000 members between the two groups all from Northern California which took a lot of time to build up the group. We used it to communicate about future games, chat, trade/sell gear, and to help grow the airsoft community. We heavily moderated both groups to make sure everyone one was treated with respect. We have been using this app for a few years without any trouble and then all of a sudden our groups are gone. This greatly saddens me that the group me a my fellow airsoft player spent 1000’s of hours putting together is all gone. Band should be ashamed at the way they treat their users. They have greatly damaged our airsoft community. Please don’t let this happen to you!!!!!

Update and response to developer comments: the app continues to crash with almost every use on MacOS, particularly when typing in a chat (very frustrating to lose work and have to force quit, restart, navigate back to the thread, and retype). Video performance on the mobile version is now better, though the app should handle buffering and especially the UI around it better. Finally, the app is now sending out marketing notifications with no apparent way to turn them off other than turning off all notifications from the app on iPhone or watch. Also, the “new messages” counter in the app includes those marketing messages so it’s never clear when there is a new group notification versus the marketing ones. There is some control over the group notifications; please allow us to exclude your marketing ones when outside of your app as well. While I appreciate having a free (for now) resource for exchanging info with a group I’m in, this app is seriously dysfunctional and frustrating. Previous comments: Video playback is especially broken—videos in this latest version buffer endlessly and may play for a moment, or just not play at all. Navigation is a bit jumbled, and it appears impossible sometimes to do something as simple as leave a “like” on a post (clicking the emoticon icon does not always work). The developers seem to be looking toward a subscription model; I understand the need for revenues but this app needs serious work and improvement before it would be worth spending money on it. If I were in charge of our group’s choice of app for communicating and sharing recordings, I’d be recommending something else.

This is like a giant run-on sentence. It’s really difficult to find specific posts in the past. Especially if you have people who post frequently. There are no categories to look things up through or narrow your search. Yes, you can search but if the same person posts a great deal and you can’t remember what it was about or titled, good luck finding it. Most of the items are impossible to download or print. If you are a paper person, this is not the app for you! This is another example of data collection for the sake of data collection under the guise of being helpful. I can’t overstate how frustrating and counterproductive this app really is. The developer reached out and suggested the posts use hashtags. That’s great if you aren’t old and have no idea how to use them. I remember when # meant pound. They also suggested giving posting privileges to Admin and co-Admin. I’m not sure how that helps anyone. If we can post already how does this help?

You get a notification, you open the app and see that same, one notification, in 3 different places and sub menus. I have to open the message 3 different ways just to clear it. And it doesn't help that the things that I don't care about mask themselves as notifications as well, such as new stickers and news. You start with one notification and immediately become overwhelmed when you open the app when you see red, unread, dots in 3 different places. The problem only gets worse when you're having multiple conversations at once. The conversation layout is unintuitive and confusing. Even after disabling everything, I still get notifications for stickers and news. I have never met anyone that uses the app because they like it. It’s always due to a work requirement. How sad when your business model predicates on people being forced to use you service. Not a sustainable business model in the long run.

Disclaimer: I’m not a significant social media user, so please take my comments accordingly. I don’t usually post negative reviews, I try to be positive on most things and realize I’m not the targeted user. This review is intended for the group leader that is considering the app - know your group and its needs. Make sure you’re not going to alienate your group by using this complex and rather annoying group communication app. This app has too many confusing interfaces and methods of conveying information. I am forced to use this app because the group I’m involved with uses it, against my recommendation. I am involved with three of other groups that use a competitor app that I won’t name but is far superior. Again, I’m not a major or savvy social media user, and maybe that’s the problem. For the sophisticated user, this app may be nice. It isn’t for those that just need basic calendaring and group texting/communication. The app pushes entirely too many adverts for itself and tips on how to use it. I note that if your app has to send that many reminders or tips or training, maybe you’re doing it wrong. I loathe anytime I get a notice from Band because it means I have to try and figure out what and where the possible important information is for my group. Half the time it’s from Band and I can’t shut their stuff off. I can’t even fathom having to use it for more than one group. Cynically, I would just get a dumb phone and use that as my excuse to not use the app. I wish the Band developers and owners luck, I do hope you succeed despite my criticisms.

This app has potential but it’s not there yet. The layout is really set up for someone who plans on creating groups. Should be more designed for participants of groups. Example - if you are in multiple groups and want to see a combined calendar, you have to click “more”, then click “my page”, then “upcoming events”. There should be a combined calendar icon from the home page. Instead their are 9 icons to create a new page. Creating new pages should be in the “more” section. Also don’t accidentally log into one group with your Facebook login and another group with your email address. You can’t merge the profiles. I deleted one but had to get the help section to allow my phone number to be used on the remaining log in. They helped but with a snarky comment “FYI, If the same case happens again, please understand that we won't be able to help you. So, please be careful when signing up BAND.”

First, basic problem, no dark theme. It's 20XX Google has done the research of how much battery it saves and numerous other places have shown for many more years how much easier it is on the eyes at night. That's one star off. Two, lacks basic responsiveness. It is 1 to 1.5 seconds to update the pages from previous run to current. So let's say I reopen the app and was in a chat or on a chats page that's one and a half seconds to even see it update to current to show what I already see via notifications. I have three chats. This is abysmal compared to similar apps. I'm running an xs max, this is simply unacceptably slow. I'm taking two stars off for this. Three, no app exists in a vacuum. The desktop app is even worse for windows and the website isn't much better. Im taking a star off for this as a platform. Four, in violation of the email address specifications, they don't allow plus signs in account email addresses on any platform. This is especially annoying as it prevents usage of Google's routing protocol using the plus sign or any legitimate email address with a plus sign. I'm taking another star off for this because it's a personal crusade of mine and it deeply vexes me as a developer and as a consumer. Fifth, although that all would be a zero star, I'm actually giving them a star back. Why? Because their notification control granularity is actually impressive. Specifically, it allows pretty fine grained internal control for each chat over banner and badge notifications independently and for what you get notifications from.

The app itself is great, you can easily join a community and make posts, even let others know if you’re going to be there or not. However, the developers of the app seem to think that not having an account linked with your band account is worth a recurring red one in a circle. It’s not necessarily a bad thing, it’s just quite annoying. Developers, let me put it this way for you: Imagine that you had a coffee shop you went to on a semi regular basis when you were hanging out with a group of friends, but only then! Now imagine that same coffee shop is nearby to the one that you go to on a regular basis, and every day they put up a sign that says “today’s deal:____” however when you go in to see what the deal is, the shop owners are asking you to fill out about 3 forms before you’re even considered to be on the receiving end of the deals. Wouldn’t you want to stop going to that coffee shop, even if it meant not hanging out with that group of friends? Yeah, well your app is about 10,000x more annoying than that coffee shop with your stupid “link Facebook or google, otherwise we are going to put up a new red bubble every 1-3 hours.” And I’m honestly considering deleting it just because of that one annoying thing. Otherwise it’s an alright app.

I keep trying to get ahold of Band in regards to a bug in their system but they won't give me a direct answer or even explain why they do this. It's extremely annoying that band puts a limit on and deadlines and dates for things on the app I can only plan my deadlines for a couple of months ahead (Currently, mid October is the latest I can set one). I can't keep coming back to band EVERY week to add in another sign up deadline whenever the deadline becomes available on the software, I have way too much paperwork to do in my job and it's such a simple thing to fix on the developers end. It makes no sense at all why I can set an event or a poll or a sign up for 10 years in the future, but for some reason I can't set my sign up deadline for whenever I need it as well. Come on guys, this is such a simple fix on your end but it's INCREDIBLY frustrating as I try to plan out the school year for a group of students if I have a limit on when I can set the deadline for something.

I want to leave a good review for this app but I have had a major problem with it. Since last year I have been unable to view videos posted to the band in the app. I am a college athlete and watching these videos are the ways my teammates and I get better at skills. When I watch a video in the app it will say operation stopped and then not play. I have tried looking through all the settings on the app to fix this problem but nothing has worked. I have also emailed the help email multiple times seeking help for this problem but haven’t received a response. There also is no help number that I can call to receive help. This app is great in all other areas but this problem has caused me a lot of trouble. I would be so grateful to the band app if they would help me fix this problem and would change my 2 star review to a 5 star review.

I have been using this app for three years for my daughter’s sports teams. The notifications either happen right away when someone has posted, or I don’t receive a notification for two days and miss an important announcement. Or, you get a notification and the app is so slow or hasn’t refreshed that it will not show you the updated notification. If someone sends a chat, or a response to a post, it takes forever for the app to update and show the response. I keep the updates current. But, this is something that needs to be fixed. Years. It’s been years of this and I keep hoping it will be fixed, but it hasn’t been. Please, please, if we are forced to use the app for a sports team, it’s important for it to be efficient, updated, and follows through on it being an important communication tool.

My school’s drumline and I have used this app for about a year now, but lately, nobody has been on. There’s a bunch of problems with the app, but i’ll start with some positives. First off, I loved the calendar. This is something I had trouble using in other group chat apps (mostly because it’s non-existant in most apps). When I asked who still even used it, most of the members said “I only look at the calendar anymore.” Another positive how when you post, it’s like a dashboard. It’s great because people can see what’s important. Unfortunately, we’ve stopped using it for a couple reasons. First off, THE DUMB NOTIFICATIONS. This shouldn’t have to be a point, but it is. Nobody looks at their BAND notifications because half the time it’s like “Check out the new Summer sticker pack!” which is ridiculous. It’s probably the number one reason that people deleted the app. Secondly, the chat system is super weird. The board posting is cool, and it works. Usually people ask questions here. There isn’t really a reason to have the SMS chat, but it’s there. So many people got confused by it. Another reason is the fact that there’s just not much you can do with it that you can’t do any other way. It basically just turned into Remind. It was just the leaders of the chat sending posts to everyone else with little conversation. If we used Remind, we could have done the same thing and cut out all the extras. I want to like this app, but if it did without the self-marketing and if it stopped acting like a social media app rather than a group chat one, it would probably see a lot more use.

As far as a platform for groups talk to each other and having a feed set up. The app is fine. What is super obnoxious is how many notifications and how much of your feed is actually cluttered up with things telling you about the app itself. I’m already using the freaking app!! Please stop telling me about it! I don’t need 15 different notifications telling me about how I can incorporate it into my life and work. I just need to know if practice is cancelled this week! Also, changing the notification settings changes the way I actually receive important and relevant information from the groups I’m in. The fact that I can’t see what my group is actually talking is about without filtering through ad-like notifications defeats the whole purpose.

I am writing to share the terrible experience I had using this app. I have been using BAND on and off for a while, but when I tried to log in the app says that my account doesn’t exist. When I tried to create a new account under the same email, the app says I cannot do this because I have tried with that email address before. I wrote into customer service, they said I was repeatedly creating and deleting accounts. This is not the case as I had only created one account ever. They said they had released my email address and I could create a new account under the same email. When I tried to do this, I was still locked out. I wrote back to customer service again and explained that I never deleted and recreated my account. They did not respond to me until 5 days later. They said that this was impossible, and the only thing that could have happened is that I intentionally deleted my account. BANDs ticketing system for customer service inquiries does not allow for replies. So each time I need to reply, I have to start a new ticket and catch the customer service agent up to speed. Based on the way they write their responses, I am not certain that they are fully reading or understanding what I am saying. From what I could research, this company is not based in the US, so it is possible that there is a language barrier here. The grammar of the agent’s writing was very awkward to read. If BAND is offering customer service to a US audience, they should have agents that are fluent in the language. So here I am, still locked out of my account without any of my history. I will be working to migrate my group onto a different platform.

So I love using band it’s very useful for sports and other things even school whoever whenever I go on and try to watch videos it’s kinda slow and sometimes it does not load and then I can’t get it to work if you could please just try to help it load or run better that would be great because right now if I can’t get on and watch the videos then I can’t see what’s happening or know and sometimes in the middle of watching a video when I can it just stops in the middle or something if I could please be seen and heard so you can fix this app and get it to where it will be able to do allot more that would be great I do love the call and text feature so please continue making this app good thank you

My phone is constantly receiving notifications from this app to the point it freezes all other applications. It's not user friendly for those of us New to Band app. However it is easier to figure out and has a crisp clear voice chat compared to apps such as discord. I'm mostly annoyed by the settings because if you want to change anything in the app you must customize each band individually. If you attempt to change the notification settings for the entire app you only have 3 choices to turn off for 1 hour, 3 hours, or until 8am. I have multiple band groups and would like to shut off all notifications while my app is not open and during certain times while sleeping or busy. I literally have to put my entire phone on do not disturb to stop band notifications from waking me up every 3-5 minutes.

After the latest update to version 8 of Band, the spellcheck/autocorrect function is missing from the chat.

Really useful app although I don’t like how you can tap on people’s profiles and see all there old profile pictures from the past. Some people changed there profile photos Becuse they don’t like the photo but it’s then still notice able.

It does not seem to matter how many time I redownload, check that notifications are turned I DO NOT get notified unless I am in Band. It’s very annoying as it’s used for teams and as a parent I frequently miss notifications until the evening or next day as I am not on this app all day long.

Unsafe app to use , it is collecting data via AWS servers.

This app is not working for me!

Having to wait minutes to watch a video

App is good, it's support on computer apps is subpar. Recent update won't even open the app, have had issues with it auto-correcting words while typing and it makes no sense. been an issue for 1 years.

The idea of the app is good but the way it makes you navigate through it is horrible. I can’t just go from a chat and bounce over to the calendar to have a look at an event and then bounce back to the chat. If they can fix that so you don’t have to go back five screens to go over to the calendar from the chat or over to files you’ve uploaded or whatever then the app would be much better.

Only works on Wi-Fi. Very frustrating.

I am a North American user visiting Korea but it wont let me join Korean band. Pretty stupid to have such restrictions

I enjoy this app a lot! My Roller Derby team and I use it to communicate and share information and it works very well! I do have an issue however with the profile options regarding gender. I am a genderfluid person and there is no option for me! The options are: Male, Female or Other. These options arent very inclusive. Im assuming it would be easy enough to change the option to one where you can type it out or at least have more options.

I installed the app to try to join a group set up by my kids daycamp leader. It continually loops on a message “Sorry! Unable to complete due to temporary error” So I deleted and re-installed, to no avail. 3 days of this so far. It’s not the issue of the group, others have had no problem

Dumb move

After I add the verification code it says “this account isn’t available” whatever that means!!

This app seemed like a good answer to my remote teaching needs. It allowed me to talk to students one on one and receive assignments via their private chat option. Little did I know that private chats have a default setting where if you change devices or even log out once, all the chats are deleted. I mean, what? How does that make any sense? Well, I found out the hard way when I dropped my phone. All chat histories with the students were deleted. Luckily, I had already manually backed up each assignment. But I was shocked that there was basically no data integrity on Band. I contacted Band twice and both times they said the same thing. I should have known that this setting existed, and I should have changed it beforehand. Great help. With all the other options out there for (basically any messaging app), there is no need to use this app. Especially when your data can disappear at the drop of a hat.

I mean, just terrible.

Whyyy isn’t it in english

I’ve never had a problem with this app but lately I haven’t been able to open the app because it continually crashes as soon as I open it. All the other apps oh my phone function normally

After the last app update (iOS), only a portion of my chat messages appear after I press send. Not just for me but also anyone else who is in the chat group, sees exactly what I do...a short perhaps 25 character subset of my complete message. What gives Band???

I can't log into my new device and there is no way to contact Band. Do you not have any customer service?!

Rise Up.

I love the Idea for this. I just can't read or speak Korean....please make a language option

The calendar is inaccessible. Every single time I click on the calendar icon in the bottom, the app just closes itself on me. (After the current update, that is. It has been working just fine until this latest update. Totally regret updating the app now.) Our family uses this app to share our schedules and it's really bothersome not being able to access any of the future schedules. I can only see the most immediate plan of a family member in the top area. 달력을 들어갈 수 없어요. 맨밑 중간에 있는 달력 아이콘을 누르면 강제종료됩니다. 한두번 그러는게 아니고 무조건 달력을 누르면 강제종료됩니다. 업데이트 하고나서 이상해졌어요. 고쳐주세요 ㅠㅠㅠ

Your app was great now it freezes all the goddamn time. Fix the goddamn thing already

I've noticed the app freezing on my iPhone 6+ and on iPad Air 2. Both most recent iOS not impressed. This is my way of communicating with my gaming friends.

Not ideal

Why is this app in chinese?

The words in chat are getting cut in half and carried to the next line. Very frustrating to read messages. Please fix this.

I use this app all the time. Whereas the new update fixed the IOS9 bug of chat text extending off screen, it introduced a new one where there is no hyphenation. Words are just cut in half and carried on to the following line. It makes it very hard to read a conversation. Given how frequently they update this app we'll likely wait months for a fix.