Instacart: Groceries & Food Customer Service

Instacart: Groceries & Food Positive Reviews

Great service, one time issue onlyI love ordering from my phone. The cost of delivery and tip is worth me not having to leave house and put miles on my vehicle or deal with aggravation of crowded stores. The closest Publix is about 15 min away so I’m already committing to at least a 30 minute drive. I only had an issue one time - I ordered things for dinner (it was about 5ish). I should have ordered earlier but I didn’t know better. It was about 2 hours in and no one started working on my order. I called IC to see what their policy was and what the recourse was if my groceries didn’t come. The lady said “then it will just come tomorrow”. Which of course was unacceptable since it was dinner and I work for a living and wouldn’t be home. I ended up going myself and, as I was in Publix, someone started working on my order. My fault, I had forgotten to cancel it. I told them right away obviously through the messenger system. But, I’ll just always remember that ordering sooner is better. I wish there would have been a way for someone to say “no one is available for 2 hours, fend for yourself!” Keep in mind I live in a small city, mostly rural. I’m surprised we even have this service here. I love ordering groceries on lazy days!!! I also save some money from not going in the store and getting things I don’t need. Thanks IC!.Bridgett 14Version: 7.9.0

Always an issueOkay so I started Instacart before the Pandemic started and was over joyed with the amount of money I was making in a short amount of time. I liked it more than DoorDash. That was within the first few weeks of being a shopper. After I would have a whole bunch of issues and glitches making my orders take longer and more difficult to do. The year 2020 I had an order that was roughly $500 the app glitched and erased my profile just as I was on the way to deliver the items and it took the Customer service hours to even do anything that could help. There was an order before that where the app glitched and I was sitting at the customers house for hours waiting for a resolve. Fast forward 2021 I use the app under my moms information and didn’t have a single problem with the app except for bad connection here or there. I try to reapply (because the app glitched and deleted my account) under my own information again and was already having issues like it wouldn’t let me update my phone information. I tried to get a rep and they seemed helpful but then I couldn’t get to the chat to answer any questions. I finally get to the chat and had to start a whole new chat with different people who weren’t even able to help. It’s all been a headache and very disappointing. It seems they’re doing all these updates but not fixing anything that actually matters..Me1053Version: 7.102.1

Unhappy CustomerI’ve used this app over 10 times and the last time i refused to use it again. The service has always been great, loved all the shoppers. The last time they showed me the prices of the individual items and i was okay with it, they also showed me the delivery charge, the tax, the tip, and the service charge. Everything added up and i was fine with it. Everything i put in my cart was picked up by the shopper, there were no replacements or refunds or item changes. When the order was done the item prices magically went up so my purchase was $10+ over what i was expecting. Its never done that before and i didnt order anything special. I tried to email them and asked them why the prices mysteriously went up and they said it was service charge and i tried to tell them the service charge was already added in when i agreed on the prices. Email after email was the same reply, it was a service charge. They already add some service charges into the price if the item, thats why they’re higher online than in store then they add another service charge at the end. Which again i was fine with paying but then they charged me extra when they shouldn’t have and all i was getting was robot responses saying it was a service charge. I understand there might be some higher prices in the store but that doesn’t make every item price go up $1-$2 after you agreed to pay the price they told you..Sharpie9815Version: 6.32.0

Almost perfectThis is such a great concept. I love that it gives you all the nearby supermarkets that work with Instacart so it’s easy to compare prices. I will not give it 5 starts due to 2 things. 1. Once you’ve placed your order, you have a few minutes to add any items you forgot, as long as you do it before the person begins shopping, the problem is, there is some kind of glitch with the app because 8/10 times it will not let me add anything; I’ve only successfully been able to do it maybe once, but most times, it just wont give me the option, even if the person hasn’t started shopping. 2. There is an extra $20 that is added to your overall total in case there needs to be a replacement for a more expensive item or in case you add something else in general, if none of your items were substituted or if you didnt add any items, your bank account will reflect the actual total that was given to you at checkout. My only pet peeve about this is, they tell you about the extra $20 in super tiny letters at the very bottom of the page, it just looks like general policy writing so imagine the surprise when you sign into your bank account and see an extra $20 dollars than the one you saw at checkout. I didnt catch this at all at first so be aware, whatever your balance is, add $20; but dont let this scare you, you will most likely not need those $20 so it will be back in your bank within a few days.Janny931104Version: 6.20.0

Needs more environment awarenessI like the shopping convenience - no objection there. There’s the occasional wrong item being bought (just due to overloooking) which is understandable. What I am most upset about and have almost stopped using the app due to this is the massive plastic wrapping that most shoppers do. They do it out of good intentions I understand - sadly a lot of people like their produce wrapped in plastic. But there are a lot of us who try to reduce their blood plastic footprint. And big shopping “revolutions” like Instacart should absolutely always encourage using less plastic during shopping. I would really really like to see a default checkbox for “no plastic wrapping” or at the very least “reduced plastic wrapping”. I already only order from stores that only have paper bags, however they still have plastic in their produce section and sometimes shoppers use it excessively. My biggest jaw-drop moment was when I received a single mango wrapped in plastic (why, just why), and cabbage (which came by default wrapped in Saran wrap) which was wrapped AND tied in 2 plastic bags. Based on this I have limited myself to only order things that come in a container like milk, flour, eggs, etc. I’ve stopped ordering produce of any kind because I’m tired of dealing with tons of plastic bags that are honestly completely unnecessary for most cases. Even if they aren’t I have so many at home that I can always use my own for longer produce storage..Keic fbeuwondbekVersion: 7.50.0

Like Instacart services - but not the disconnect from IOSMy little town has recently been added as an Instacart delivery destination. For this, I’m immensely grateful. I’ve found the app easy to use, costs reasonable and shopping/delivery services wonderful. However, I am using Apple to sign in - which causes a lot of glitches (e.g. I can’t access any support or assistance without using Google, Facebook or my personal phone number). I am no longer willing to share these directly with any vendor, nor with Instacart. Related to this, though I’m totally open to signing up for a year of Instacart membership, I’m not willing to do this unless I can manage this subscription from within IOS subscription services. I no longer grant *anyone* the ability to charge my credit cards on a recurring basis. If I can’t manage it within IOS settings, I won’t sign up. It’s very unclear how Instacart plans to let me access and control my membership, so I signed up for a trial to find out. Since I see nothing related to Instacart in my IOS subscriptions, I have to assume the expectation is that they’ll plan to hit my credit card or method of payment when I order a delivery (ApplePay). I wish this were otherwise, as I do love Instacart as an important and much-needed service in my life..WhereverigogoVersion: 7.119.1

Terrible customer service. First experience FAIL!I had a TERRIBLE time dealing with instacart. My very first order said within 5 hours and my person picked it up within two, I was very pleased! But then he started swapping after I said not to or even when I requested specific things he didn’t even listen! Once check out was complete at around 2ish I DIDNT HEAR FROM MY PERSON FOR AN HOUR! I had icecream and milk. Once I messaged him about 50 minutes later, no response. Just finally got the notification for that he was on the way. So my driver had my milk and icecream out for over an hour! Of course it was completely melted. My milk was warm and I had some wrong items! The driver didn’t listen to put at the bottom step so all my eggs cracked! I’ve tried reaching out to customer service for over 3 weeks now. I sent them screenshots of mine and the persons conversation. Explained everything I could. NO RESPONSE! It’s now almost been a month and I have no response. No refund. Nothing. I email them about once every 5-7 days but still nothing besides an automated email saying they’re busy! I tried instacart because I was sick and have no transportation. I am so scared to even try it again. After this I don’t want to waste my money in melted, wrong, and cracked items!.Liladuck99Version: 7.25.1

InstaCart ServiceI must say that overall I really enjoy the convenience of having an app that shops and delivers. I believe that Aldi has so far been the very best vendor. I have used Kroger. Meijer I don’t think I will use again because of their lack of following instructions. Barb A from there did not follow instructions. It seemed that she was afraid.I use this app because of the convenience to me. I use this app to shop for my elderly sister and her hubby. Neither drive a car. I asked for her to put the items inside of the apartment down the 6 or 7 steps down into their place. The couple is old and don’t do stairs well. The apartment that my sister lives in is not dangerous. My sister and her hubby are ages 71 and 75. If you cannot execute your job fully then you should choose another place to work. The whole point of using a service like this is for the convenience of it. If my sister or her hubby had fallen down the stairs from her ...(Barb A. )negligence I would be communicating differently to you. Fear cannot be the focus of performing your job thoroughly. I am upset about this. Jamone ended up shopping AGAIN and delivering the items without incidence. My sister said he brought the items INTO THE KITCHEN!!! Wow. What awesome service!! Erica Cade Member since 2017.1Rich Girl$Version: 7.9.0

Needs Ability to REMOVE Loyalty CardsI'm editing my previous review. I finally got my account working by calling into phone support again. I still can't REMOVE my old Sam's Club membership loyalty card that's canceled. Please add an option to REMOVE loyalty cards in the app. I’m having multiple issues with my Instacart account. 1. I’ve tried multiple attempts to reset my password, all have failed. 2. I can’t perform the account verification with a credit card since I didn’t have a method of payment on file, only had it set to Apple Pay before my account screwed up. 3. I have a leftover Sam’s Club loyalty card that will need to be removed from my account that I couldn’t remove before my account screwed up. I tried chat support. They never connected me to a rep, just the survey. I tried phone support, the call dropped while speaking with the rep. He never called back. I tried email support, they kept sending me pre canned messages instead of READING what I was asking them to do and trying to actually resolve my issues. As dumb as Siri and Alexa can be at times, Instacart’s support team is more incompetent. They might as well fire them all since a computer can perform better support than they can. I’m done with trying to resolve my issues. STAY AWAY FROM THIS COMPANY! I can drive to the store and get what I need faster than I can even try to login to their app..Nathan ParkerVersion: 7.173.0

Very helpful app, but...I had to post this! I submitted below review a few days ago. Within 3 days I received a response from Kodi, that they will look into this issue immediately. So I m VERY impressed! THIS is what I would call a great customer service and focus on customers’ needs. Although I am confident that my suggestion — having an ability to open the items I’ve marked as my “Favorites” as a separate list to shop from — is a good one and that many shopper would likely find it extremely helpful, still; developer could have ignored it and moved on. Well, THANK YOU, Maplebear, and THANK YOU Kodi, for not ignoring a good suggestion. I look forward to seeing this feature in the app very soon. This app is great on everything that I’ve explored so far. However, I noticed one big flaw (at least in my view): you cannot open a separate list that contains your favorite items, nor can you sort all items by your favorites. This somewhat defeats the purpose of having this feature in the first place, to be able to mark items as”favorite”. Perhaps the next updates can incorporate this also, where I can view my favorites, because I believe majority of people keep buying the same stuff most of the time..GiosDaiVersion: 7.15.0

Frustrated!Instacart is great for those who are in need of shopping assistance. It’s very convenient, but the fees are through the roof. I’m frustrated because I had to pay an extra fee for my groceries to be delivered around 8:00am when I ordered them at 4:00am in the morning. The time slot started at 10:00 am, and there was a fee to choose the 8:00am slot, whaaaat!. I was ordering for breakfast time, i don’t get that. I’m not paying to have it delivered at 8 when the delivery time should have automatically started at 8am because of how early I shopped, and if ever you’re not able to cover a full tip, because of all of the other list of fees that are added, it is suggested that if there is no tip, your groceries are less likely to be picked up by shoppers. Is that the whole reason for the service, is to provide that delivery service. Also I wished that I could choose my shoppers, because I’ve gotten expired food several times, but I have had a couple of good shoppers who I wish I could choose to shop for me when I need certain things, the service can be improved. The service has its good and bad sides, I’ve just been disappointed too many times maybe. I haven’t given up yet because it’s so convenient. But the fees are beyond! and other things should be changed to be more fair for customers….just my opinion and experience..Creating WVersion: 8.12.0

Not so greatI won’t name names, but I’ve dealt with this shopper before & had problems before. I find that the men shoppers are more clueless than the women shoppers. I did not authorize substitutions, but gave very specific instructions for certain items. He bought a huge quantity of cases of a type of soda that I did not ask for. I’m wondering how well this shopper reads, because he just doesn’t seem to read & interpret the directions at all. For instance, I wanted freeze-dried mangos. I specifically stated that I did NOT want dried mangos, but freeze-dried mangos. He bought dried mangos, which contain sugar & other ingredients. This is frustrating because I now have to return all of these items. I’m handicapped, so I have to wait until my helper comes to return these items. Then, when I’ve had to return items before, my refund doesn’t show up in my bank account for about five days! I always hesitate to have Instacart shop for me because I’ve had more unsatisfactory experiences than good ones. If you use this service, be aware that it’s a crap shoot. Sometimes you get a great shopper who texts & communicates, but then you can also get someone who does not communicate or follow instructions & makes unauthorized substitutions that you have to end up returning. Oh well . . ..A E GarfieldVersion: 7.100.0

Buyers Beware !!!The Instacart Service itself is very convenient. The problem is that there are many hidden costs and fees that increase the overall cost to the ultimate consumer by at least 20-30%. Items may be on sale at the store itself, or more often, the actual costs are lower. Instacart pays for these items using their credit card, not yours, and they get those benefits. They may say that they had already negotiated set prices ahead of time... but then why not pass them on to the end user rather than pocket them surreptitiously. On top of this, if an item is not available and they “replace” that item... then you are charged the higher amount even if the replaced item is on sale. Worse yet, should there be an issue with an item or it is not delivered, you will be charged unless you email or call up to complain. And if granted a refund, the appropriate proportion of the service fee and tip are not credited to your account. Also, should you have an issue, if not corrected the first time, NEVER will the same rep follow up with you. Again, the service during these times is essential for some, but please be cognizant of these deficiencies and poor/questionable sales practices..JbeeShodVersion: 7.38.0

Fantastic service // over the topThat’s right I’ve just completed my 1 tr enrollment it came up fast too! But I’ll tell you one thing and this is the best delivery service I’ve ever used!!! I’m talking from the Absolutely wonderful smiling personal shopper that does inform you of any changes to your order right away!, the the most gracious and polite help center operators I truly enjoy the down to earth service I’ve received last month I bet I used their services at least 2x’s a week, I’ve dealt with tge public in my careersas food service employee, guest representative in some very nice hotels, and in the society horse show circuit as well. I guarantee you will not find anyone so dedicated & loyal as the staff at insta cart. You truly are the greatest gift . ThankYou each and everyone of you !!I only wish 2 things for all of you that is .. 1st .you stay safe and return to your families safe after every shift 2nd you never let any customer treat you any less than you deserve I know working in the public can be hard just smile n say ! Thank you Lord for giving me this opportunity to serve my customers the way I’d expect to be treated!!! Thank you so very much sincerely your biggest fan , David M. Des Moines, Ia.DavedrajeVersion: 8.26.0

A problem? INSTACART doesn’t careI am a frequent shopper with Instacart. For the most part in two years I had wonderful people that shopped, communicated and delivered my groceries flawlessly. At times I have missing, damaged or wrong items which I report on the app and it is taken care of without contacting customer service. Here is my major complain. If I need to contact customer service it is a major stress factor. Many times my order was delivered to the wrong address. I make a phone call and finally speak to a live person. They offer to duplicate my order and I agree. Again my order is delivered to the wrong address. Note: As a safeguard I have very specific instruction on how to get to my residence from the grocery store. I also indicate the color of my door and the color of my wreath. My latest issue was I found torn grocery bags, broken eggs, damaged milk carton and many items that were ruined by the eggs and spilled milk. Their resolution was to give me credit for eggs and milk. The shopper is representing Instant and I believe they are responsible for the mess that was left at my front door that dripped egg and milk on my floors to my kitchen sink. I truly am a never again INSTACART customer..ZenicknameVersion: 7.133.0

The App has GlitchesIt’s good to have an app to which one can order groceries online from and Instacart has that, however, there are some features in the app that are not working such as the ability to delete an address from one’s personal profile. The app has the delete option and the button once in account settings and at the personal information, however when tapping on edit next to a delivery address and then click on the delete option at that particular address, instead of the address being deleted an error message comes up in white on a black background saying, unable to delete this address at the current time and the glitch can be replicated. And the app is also not accessible in its layout and the company’s technicians do not complete the order via phone in lieu of the app when the app is not working properly. And they want to investigate it before fixing the problem. Caveat, you had better taken a foreign language class in high school. I would not recommend this service for your grandparents or elderly parents until Instacart cleans up their act with the app and the help they have working in their customer service department. If you do have to contact their customer service regarding issues with the app, be prepared to do a lot of yelling..Weather noVersion: 7.202.0

Great App, Needs Some WorkI loved this APP when I first downloaded it. It was easy to use and navigate and the service it offers is amazing to someone who works full time with a long commute to and from work. Sometimes you get home from work and you just don’t want to have to deal with hassle of shopping. Especially for an introvert. However this APP’s functions and customer service has seriously declined in the last couple of months. Adding items to your order? Sorry, gotta catch it before the shopper starts shopping! Want to cancel your order? Ha! There’s no option to. Even with the available instructions that illusive ‘cancel’ button simply doesn’t exist. So what’s the next step? Calling customer service. Which gets you nowhere - just an endless wait with no response. If the developers of this APP could fix these highly frustrating issues (and customer service was a little more on point) I’d give this service 5 stars. Because, otherwise, it’s a seriously awesome service! The shoppers are always great - kind, polite, and work with you to make sure you get what you need as quickly as they can. However, with the markups this service charges in order to keep the operation afloat I expect better Customer Service response times and an APP that doesn’t hide some seriously important functions from you, the user..FirstsolsticeVersion: 7.5.0

Zero Customer Support??Zero Customer Support?? My first order was canceled then I received a notice that my other two orders were canceled! The shopper said she knew nothing about it then immediately logged off. The following day I received a notice that they were delivered! Like heck they were!!! I hope I don't receive a charge for them because I cannot get a hold of them! In addition they need to refund several items since they included items to make a dish and the two main ingredients were in the other cart that wasn't delivered! I'm not spending $100 (min) on a dish that doesn't have the main ingredients! Their reasons for cancelation were bogus (because the store had different hours and low stock? Excuse me? They were open and had the ingredients!!) I don't know what they're up to but I'm really disappointed in the fact that there's NO ONE to speak with! They say to go to the website but the website just refreshes with the same image and you cannot click on it. It appears they've also whited out the comment section for review as well! So be sure to write your comments on a black email and change the color to black or dark gray or something similar..Doreen N.Version: 7.21.0

Customer Review of InstacartI appreciate a service that can shop and deliver food when someone either is unable or chooses not to go grocery shopping themselves. For the most part shoppers try hard to do everything they can to make this a positive experience for the customer. They read and follow instructions, text when needed to clarify instructions, and notify a customer when an item is unavailable (and ask if they can get something else if the customer has not picked a possible replacement). I realize that even the most careful and conscientious shoppers can make mistakes, since no one is perfect. However, these mistakes can at times be frustrating for the shopper. Especially if by just putting in a little extra effort by sending a quick text to clarify something would prevent the mistake. Today I received an order where I specifically asked for 2 pieces of fish I was going to cook for dinner. My order came and there was only 1 piece. Now I do not have enough servings of fish to make my dinner. This is frustrating. I don’t know if the shopper did not read the specific instructions or if the store was 1 piece short. If the shopper would have texted to tell me this, I could have asked for a replacement..Knowing CustomerVersion: 7.117.2

Most used app since becoming parents! We’ve renewed our subscription 2x now!Board usability. Wish Trader Joe’s would get on & then my life might be complete! app & the board & then my life might be complete! & then my life might be complete! fee we pay for free delivery year-round from Instacart is well worth it, and then some! The response-time & functionality of this app make grocery shopping at our regular stores simple, fast & amazingly convenient. We appreciate being able to communicate with our designated shopper in real time via the messaging feature and being able to provide immediate feedback on replacement items or refunds. My husband and I share our account but each have the app on our phones which means we can both add things to our store cart(s) individually throughout the day or whenever we realize we are out of something and then in live time we both are able to see what the other has added or when one of us has placed an order, when it’s likely to arrive, what needs to be replaced if applicable, etc. Since we started using this app over 2 years ago it’s only improved and we HIGHLY recommend to all of our friends & family with busy lives; with or without kids..KAOstromanVersion: 7.4.1

Love Using InstaCartWe really enjoy using Instacart to have groceries delivered. I only gave it 4 stars because I wish there was a way to choose preferred shoppers and there have been a couple of times they doubled up orders and our order wasn’t delivered until several hours after we’d requested and we had to cancel plans (the response was and “I’m Sorry and here’s $15 odd your next order. 😐). That’s only happened a couple of times, though, out of the multitude of times we’ve used InstaCart. Otherwise, it is so nice to choose what groceries we want/need (provided it’s available through the app and things are more expensive) and have it delivered. The app usually provides really good communication about the status of the order and it’s pretty cool to see which items have been shopped and which ones are left to be shopped, and we get to approve any changes that need to be made. It’s also pretty cool to watch the delivery status as the driver is heading our way so we can be prepared. Overall, we really love InstaCart! We have used it weekly for probably a year and a half now. It is a bit more expensive but if you hate grocery shopping or have a reason that grocery shopping is difficult for you, then this is a great option. It will also help you cut back on impulse buys!.Dr.robin23Version: 6.33.0

Terrible Customer ServiceExtremely disappointed in Instacart. I have been using Instacart services for months due to the convenience. I have spent a lot of money in services fees, tips, membership and hidden fees. Good experiences included: shoppers choosing great replacements and good communication. However, the bad experiences included: missing, damaged & spoiled items, receiving food delivery 4 hours after my grocery was checked out, being overcharged compared to store prices, food smelling like burnt cigarettes due to shoppers. At first whenever there was an issue once reported, customer reps would issue a refund. Then, they started requiring pictures and issuing credits/promo codes - which was fine. On their website it states you are allowed to report numerous issues/problems regarding your orders. However, there was an issue with my recent order instead of showing great customer service -they restricted my account & suggested abuse over me reporting bad fruit- which was inexpensive. Why would I not report the most expensive item if there was any abuse? I canceled my membership (lost about $20) and deleted my account. I will not recommend using Instacart due to the reasons above and terrible customer service- it’s really not worth the hassle!.Jewel.mlVersion: 7.138.0

AwfulNo items, three day wait, couldn’t figure out how to use the intercom in my building. Had to go down and get groceries. Defeats the purpose..MeloncollinsVersion: 7.19.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 8.38.1

Instacart: Groceries & Food Negative Reviews

Great way to earn money but very one sidedI love shopping for Instacart. It’s a great way to make money quickly however, this app/ company is VERY customer driven. Your shopper rating determines your earning potential and it’s not fair at all. Customers can lie and say items are missing from their order or that the order is missing all together and you as a shopper receive a lowered rating. Customers can also give bad reviews and rate 1 star for things out of your control. The lower your rating the lower your earning potential. The lower your rating the more likely you are to get the batch’s NO ONE wants like the low or no tip orders. Disputing the claims don’t do anything to help even when you take your pictures and attempt to text the customer when items aren’t in stock and the customer doesn’t respond. It’s very easy to have your ratings drop and harder to get them back up. The lower your rating goes the more likely you are to have your account deactivated. Instacart needs to fix this and make it harder for the ratings to drop. Anything below a 5 star review drops the rating as well so you HAVE to get 5 stars everytime. But I guess until enough of us shoppers get on them about this it will continue to happen bc hey the demand for this huh job is high so they don’t care if they lose a shopper however many shoppers care if they lose this gig job. Anyway just wanted to give anyone out there a heads up on the inside workings of this app to make a sound judgement and be aware..Thisbeauty_iza_beastVersion: 7.135.0

Only use if you absolutely have to otherwise try doordashI only use this app because I don’t have a car and sometimes i need things that I can’t myself the day of. EVERY SINGLE TIME there is an issue with my order ie. shopper never comes, poor replacements/substitutes that are not equivalent substitutes, order comes with everything but the item I need and is just the extras. The app should have the option for customers to purchase items directly from the store first to mitigate any wasted time and money purchasing items only to find out they’re out of stock at that particular store, and shoppers should be educated on what proper substitutes are/items should not be substituted if there are no substitutes given. I purchased a hair color remover for semi permanent hair color and woke up to find *permanent hair color remover on my porch which I cannot use. So now I’m out $25 and have to go out of my way to make a return at a store I don’t frequent. This app is only useful for grocery shopping every other non grocery item I have purchased has been a terrible experience of back and forth between out of stock items and wrong substitutes which is a waste of time and money when you need something fast. Additionally they like to take on $5+ to your order without telling you, and you’ll only notice if you check your bank statements how much they are really charging you. Doordash is at least better with customer service.Leenata005Version: 7.203.1

(My poor Instacarter)I have use the app multiple times and had had many many many reasons to delete it and reasons to never put my information on this app ever again I advise is because the prices are over shot and the service is out of hand. I had tried to order a big order and my Instacart person had took in my order, natile Milan they had still charge me for it, then I charge me extra for weather conditions, extra Fee for service charge, tell a year after I have yet to hear from the incident, Support did not support anything, and work that one of the stores they had delivered from they had said my order was purchased and I will not be able to get any refund from them either, I had also purchased a $300 gift card as a present and a gift it had never been received, They told me to order it again I felt insulted, I use all my information and my Insta Carter contacted me for any notice from Support, and I had to change my number three times because of it. These were just some of my 50 orders that I have please using this app and forgiving the times that are it has wronged me but it still happens and I’ve learned to just not use the app no more. I had also had many encounters with discriminatory situations dealing with random Instacart people coming to my place of business and really acting in a way that I cannot even describe many on drugs or many just really in responsible. Lost customers because of a permanently. Never having them in my location again.Super Daddy DVersion: 7.115.0

Never againI don’t understand how when you go to a grocery store the night before and they have various items that you need but you don’t have time to grab them because you’re a sick kid in the car so you decide to call Instacart. But then they cannot find any Ramen noodles in the whole store even though there is a whole aisle dedicated to that. Every time I order from Instacart I think it’s going to be different. The shoppers don’t even try and then when you say I’m gonna chip you $10 because my order was $50 they get mad when you change it to two dollars because there’s literally only actually two items that they shopped for in a bag on my step. If they actually did their job and shopped for the stuff that you want and then I would not have a problem in the world and I understand things become unavailable. So before I wrote this review I called giant and ask them about said items and they wait and walked in the aisle and said yes we actually have about 50 units of the one item had about 30 units of another item and quite a few other items they actually did have in stock but they didn’t bother to actually shop for them. And then the worst part is is when you try the trial free delivery and then you cancel it a day before the end of the trial period. But then two weeks later you look on your bank account and they charged $100 for an Insta cart membership I think we should definitely boycott Instacart people have no work ethic anymore!!!!!!.PissedoffffladyVersion: 7.114.2

The worst customer service ever!I made an order from Walmart and the delivery option it showed to me was the next morning. Next morning I received an update that my order will be arriving till 2:30. Later I received a message with apology and updated time was 4:30. Later I saw my time changed to 5:30, I wrote in a chat to a representative, few times he assured me that I’ll be receiving my delivery before 5:30. 30 minutes after the time changed to 6pm. Then to 6:30. I started a new chat asking what’s happening. Because if I knew it would take the whole day, I would be never ordering that. The other one assured me that till 7pm (!) I’ll be receiving it. During the chat the time already has changed to 7:45, while he was telling me about 7:15. I asked for them to make sure and to check when the shopper will be assigned to my order, they were repeating the same sentences telling we are apologizing and giving me $5 credit, when I already saw that the delivery time changed to 9pm I asked the supervisor to call me back, I was assured that there will be a supervisor calling me in 30 min. Should I say that no one called? I spent hours on all those conversations and they were giving me $10 credit for future purchases??? Why should I do future purchases if I can’t receive this purchase? At the end I just had to cancel the order and go to buy all I needed by myself. Will never use this service again and also will not be suggesting to anyone to use it!.Wigging4Version: 7.105.1

Spam notifications and deleted settingsInstacart used to be beautiful. Now they’e started spamming my lockscreen with “new notifications” that aren’t notifications at all, but just spam tricking you into opening the app for no reason. That’s the last straw, Instacart. I’m lucky I have healed enough to do my own shopping, again, pandemic or no pandemic. The app is becoming more and more useless and resulting in more and more problems that I have to correct, every time, without fail. After months of receiving the wrong stuff, I came to discover that all of my instructions had been magically deleted from the app (things like instructing the shopper to not buy rotten vegetables, which they will do if I don’t tell them not to). It took me about an hour to re-enter them all, because I have to enter detailed instructions for every single item, one three-page process for each item, otherwise your shopper will just buy any old crap (I once ordered Hershey‘s cocoa powder for cooking, and they brought me Nestlé Quick instant chocolate drink). I give my shoppers the benefit of the doubt that they either couldn’t or didn’t read my instructions OR my personal messages. One guy bought me the exact thing I specifically told him not to buy! Based on reports and my personal experience, I’m betting it’s the app, and not a sudden crisis in illiteracy. I guess Instacart has become one of those companies that are now too big for beauty. I DELETED THIS APP WHEN IT STARTED SPAMMING ME!!!.UrdgtwdgyrdVersion: 7.43.0

Express Delivery is a Scam, Item Quality SuffersI had a Instacart for two years and saw the quality of my ordered products quickly decline. I was getting produce and dairy products that were rotten or expired despite leaving a note for my shoppers to get better quality products. It honestly didn’t even seem like they were trying. There was more than one occasion where I ordered using express delivery, and my order would be delivered late. The last straw was my final express order where my shopper hadn’t even begun shopping until my delivery time frame was about to be surpassed. When I reached out to customer support to cancel the order, they told me that there would be a $15 cancellation fee, but they would waive it. Though I appreciate them waving my cancellation fee, I find it ridiculous that you would offer a service like express delivery at an extra cost, not actually provide that service, and then tell the customer that they would be charged a cancellation fee otherwise. The customer support representative told me that there was a high demand and multiple orders that my shopper had to complete which is why there was a delay. I understand high demand, but perhaps you should not offer express delivery if that’s going to be the case. You’re essentially tricking your customers into paying extra for something you’re not going to do. Ultimately the poor quality of my items and the false advertising contributed to my decision to cancel my subscription..JemagemaVersion: 7.146.1

MisleadingSo, in theory this is convenient, but certainly not in practice. There aren’t opportunities to use your promo codes/coupons at the designated stores you choose and on top of that they mark up EVERYTHING! I thought i was going crazy until one day I compared the prices listed on the website (I tried this with multiple stores, Meijer, Fresh Thyme, PetCo, and more) and every single item was more expensive on instacart, sometimes TWICE as much! I think it’s disgusting they capitalize on the inability of those to actually go to the store themselves, but, that’s capitalism. I think the worst part is the blase attitude all shoppers take. I would plan a meal around my instacart order and most of my essential items would not make it in, or they would substitute it with something completely different, even after I specifically choose a replace or the option to not have it replaced. I one time had to go back to the exact store once my partner came home (we went down to one car to save for an electric because:carbon footprint) and got the item i needed the shopper said that they were “out” of. I am not going to sit here and rate the shopper poorly or not tip them, they did after complete the service and this is just not the time considering the world standings, but i wish the company itself did more when it came to training the employees and price checking. I subscribed to the yearly $99 free shipping and wish i had not. DON’T WASTE YOUR TIME AND MONEY.Anastasia BeeferhauzenVersion: 7.50.0

Tip windowInstacart is screwing over shoppers why would you change the default percentage from 20% being the highest to now 5%??? People are likely still selecting the highest percentage option thinking that’s good enough these orders have been terrible since the update because instacart would rather onboard new clients allowing them to tip Pennies on the dollar and all the good shoppers will be gone soon. To those reading this look at the service from DoorDash or grubhub drivers and think how far the service there has fallen over the past few years. This will be the future of instacart. Please do the right thing and tip your drivers accordingly! It’s not like the food service apps where we simply wait for food and take it to you there’s times we’re dragging heavy carts with bad wheels with over 100 items going through the supermarket maze finding items in random aisles, bagging, taking cases of water up steps, making sure we pick fresh products. IC shoppers are not lazy! Would you want to spend an hour in a crowded store finding 40+ items delivering the order miles away doing about an hours work per shop for $11?! Base pay for a shop is $7 so that’s including a $4 tip…your neighborhood kid cutting grass makes more. Instacart do better! To the customers that use this app please realize that “delivery fee” doesn’t go to us and that it’s only the base pay plus whatever you tip, that’s it! For more information, please check out Reddit r/instacartshoppers..JwizzieVersion: 7.183.0

Expensive hold that can’t be waivedI lost my license so Instacart came as a relief. I love the app it’s user-friendly and has all the stores that I would need in my area. The one thing I do not agree and will be deleting this app for is the 10 to 15% “authorization hold“ that they charge you on your total order, just in case you want to add some thing while the shopper is gathering your items. I don’t know about anybody else, but I spent about an hour making sure I had everything that I needed so that that wouldn’t happen. This hold amounted to an extra $30 I have a daughter, and with everything going on in the world today I am limited on funds as it is. Waiting an extra 3 to 5 business days, it being a Saturday today, to get that $30 back is not an option for me. On the other end of it if I only have $160 in my acct to begin with, like today, that takes a big chunk out of the things I am able to get. On top of a delivery fee, a service fee, and a tip for the driver. I say you guys are taking too many fees on top of this “authorization hold” it forces me to erase crucial items from my list and/or to cheap out on a tip, which I’m sure the driver relays upon themselves. Instacart can be great with minor changes. I’ll be paying my next door neighbor, who’s out of work due to covid, $15 flat fee to go a .25 mile up the road to do this. I suggest others find a cheaper, more efficient route as well..DjnobodyVersion: 7.62.0

Drivers stealing and false delivery time promises.Sometimes I get what I order but never trust them to get produce unless it’s frozen. Too many times we have gotten rotten or moldy produce and tell them to please make sure it’s not but of course they don’t follow directions. A lot of the times there’s missing items that they say they bought but don’t show up or we end up with 5 boxes of unwanted protein bars that I’m allergic to. We get our money back when it happens but it’s still frustrating. This past month we ordered and the driver stole half of our order. It was only the essentials we needed for the week that were stolen (bread, milk, bananas and vegetables). The driver refused to call to confirm she was here and walked right in the building then said she was getting the rest of our stuff from her car and drove off. Clearly not her first time doing this and we look like we’re getting a refund for stuff that should have showed up. Pay drivers more so they don’t feel the need to steal. And we placed an order yesterday night for today to show up before an appointment that cannot be rescheduled and now the order is delayed for 4 hours after our window we preset ahead of time. We’re tipping 30%+ so it’s not like it’s that reason but we set the times for a reason and this app is literally supposed to make grocery shopping less stressful for busy people and clearly not working..1998princessVersion: 7.124.1

Order cancelled by shopper on deliveryExtremely disappointed. I used the app to place a delivery to our hotel while on vacation. First of all the app is very frustrating to use to place an order because nothing is easy to find or navigate the store departments. There are so many things that target sells that don't fall under any category in the app and they can't be found on the app. So I put in a special request for the item, being as detailed and specific as possible but they can't figure it out. Not even the worst part. I put instructions to leave our order at the front desk and gave my name and room number. I got a text notification that they couldn't contact me and asking if I could meet them outside. I replied please leave the order at the front desk and by the time I got the app open and order pulled up they had canceled it. Nothing I could do now. (This was only 3 minutes after sending me text notification asking my to meet them outside, which is not even enough time to walk downstairs from my room!) what's worse is there's no way for me to contact them through the app to complain. Which is why I'm here. Even when I follow the prompts about contacting them about a recent order I select the order in question and then it just pulls up that order and has no where to leave a comment or contact them at all. Worst app ever. Gonna try click list and never will use Instacart again. Wish I could give zero stars! Don't waste your time like I did!!!.RoxiSinkVersion: 7.56.3

Male shoppers are the worstThey don’t take time and look at the products, especially the produce. I cannot tell you how many times I have had to report, spoiled or rotten vegetables that you can clearly see through a package that’s see-through if there was a way that you could choose specific shoppers that you’ve had a good experience with to shop for you. This would make it a better app and if you could also choose the genders to shop for you, I would only choose female shoppers. I always have problems when I have a male shopper this is getting to the point of being, ridiculous. Send my teenage son to the store with a blindfold on and get better results. apologies to any male shoppers who actually take the time and read the comments and the notes and pick food that you would actually eat. I’m sorry I haven’t had the chance to do business with you. Mail shoppers also almost never respond to your comments or to the chat. I have had maybe two out of 10 who would say OK or possibly one or two words more but the vast majority if I send a note or ask a question, I don’t get a response. The female shoppers will let me know. They started shopping and will acknowledge that they see the comments or the notes on my items and if something out, they will text me for an alternative. I don’t get any of that with the male shoppers. And by the way, I’m using talk to text so forgive the grammar errors you know how it goes..Funnylady904Version: 8.21.1

No Cancellation OptionI generally love using Instacart. It’s a good option if you can’t make it out to the store for whatever reason. However, seeing that some of the items were not available, and I do need it for my babies, I wanted to cancel my order so I could just make the trip myself. I changed my mind within a minute of submitting my order. And there was no way to cancel, because a shopper was already on it. While that’s not a bad thing, it doesn’t allow the buyer enough time to cancel if they need to. Instacart should work on a policy for this. Like give it 5-10 minutes before a shopper starts, to allow enough time for a person to determine the urgency of getting something themselves or letting a shopper shop for them. I know some people may not like this, but I wouldn’t mind waiting, if I saw that it would be more worth it for me to take the trip. Seeing that some things that I needed for baby now are not available, it would make sense to have a policy for this example. Because not only do I not get those specific items, I wasted money on fees when I could have gotten them myself. I’m not trying to refund for that item or get something similar. It does not work for picky baby eaters. So after I get my order, I’m still going to have to go out and get those item myself. Not just annoying but such a big waste all around. That’s all..S-CDVersion: 7.136.0

It’s OK...sometimesIf for some reason, you are unable to do your own shopping, this is an acceptable alternative. But the experience varies so much based on which shopper is randomly assigned. When an item is sold out, sone people have no common sense as to how to replace it. I’m a vegetarian, and Tokfurky Italian Vegan Sausages are often out of stock, and more than one shopper has tried to replace it with pork. And shoppers have sometimes shown up as much as an hour earlier than your scheduled time! What if someone is not home, or showering, etc? Being too early is just as bad as being too late. And when there is a 1 hour delivery window, it shouldn’t be an issue at all. Also, you basically have to be available to approve/reject changes and live chat with shoppers in order to get what you want. So this options doesn’t work if you are actually busy and not, say, homesick. The general UX is bad too. When something is out of stock, you’re only allowed to choose from 2 possible replacements that often don’t make sense. I basically use this when I am home sick, or in the middle of a project but still can check my phone often. If you can’t be right next to your phone during every order, avoid this app. I’m just using it until something better comes along. I like that I can shop at my local store, where I know the general stock and pricing. That’s the only thing that makes this better than Peapod or Fresh Direct..PersonalGeniusVersion: 6.3.1

Pay Attention to Unknown ChargedI have been using Instacart for about awhile now and I have recently noticed at first what I thought was a glitch in the system. I would pay for an order and would notice an additional charge. For example I’ll buy a gift card as to not always use my card. My total came up to $38 then used my entire $40 gift card balance along with charging an extra additional $10 off my card. I looked at the receipt an couldn’t understand the additional charge. It can’t be a service fee because the service fee is already 2 and it shows you beforehand. I ended up placing an order that my reciept shows including delivery, tax, tip and service fee it was about $26 in total but my card was charged an additional $9. If you look at the bottom of the screen it states that want you press the submit order button you agree to pay that order total along with an additional charge to your card. It does not explain what this charge is for or why. So in total your paying for your groceries that are over priced than in store (check your receipts) , delivery fee (unless you have a subscription), taxes, service fee along with tipping and a mysterious additional charge you are spending a lot of money. I would say Instacart is a good app if you want a few items and you don’t feel like going to the store or mind the extra charge..BlackScripturesVersion: 7.100.0

Not sure how they’re operating businessDownloaded instacart so I could have my groceries delivered and after my first order was placed and I got the alerts the money had been drafted from my account I got an email that my account had been deactivated, orders cancelled, and money would be refunded due to “fraudulent activity”. I called customer service to figure out what was going on and the first woman couldn’t give me any answers other than it had been deactivated and I’d have to wait, spoke with a supervisor who continues to say about the same thing and eventually was able to inform me it looked like it had something to do with the delivery address. However he could not “access my account” to do anything about it. My billing address and delivery address are different as I just moved states 6 days ago and still hold residence in a different state than I now currently live in. Even with this information he informed me he could not do anything. I asked for my instacart account to be canceled and now will have to use Shipt or my local grocery delivery as well as not having a delivery option for certain stores. I understand the security issue, but the fact nobody could do anything about it? What happens if someone is on vacation, someone else’s house, has multiple residences? They can’t order food except to their billing address? I have multiple addresses I’d of been having deliveries go to throughout the year and it completely blows my mind nobody could do anything..PassedafVersion: 7.5.0

Great app but BAD SHOPPERSThe app itself runs well. And in theory the idea is a great one. But unfortunately almost every single one of my shopping experiences through Instacart has been a bad one. Maybe it's just something about my area, but frankly the shoppers are awful. They are constantly purchasing the wrong items, running extremely late and making mistakes. And perhaps some may not appreciate this, but another issue is shoppers who are smokers- my groceries arrive drenched in the smell of cigarette smoke and even sometimes leaves a subtle cigarette flavor on certain items. No judgement whatsoever, truly, it is just very unpleasant to someone who does not smoke. I have only had one or two shoppers that really did a good job. **I wish Instacart would invent some way to favorite or request specific individual shoppers.** Especially because even when a shopper does a bad job, I feel pressured to still tip and rate them well because they may be the same person who accepts my order the next time and could, I dunno, spit in my salad or whatever. After thinking about it, is it really even safe? All these strangers coming to our homes? I dunno, I think more vetting needs to take place and some kind of choices need to be given to the consumer as far as WHO they want shipping for their produce and what not. Instacart is good, but it could be great with some tweaks and improvements. Until then, I do not intend to renew my membership..Idontwantanickname:/Version: 7.9.0

Good luck orderingAlmost everytime I’ve placed a order on here they cancel your order and lock you out of your account. This is the 6th or 7th time it’s happened they do this everytime you add a new card to verify your identity matches the card on file only thing is it’s the card I always use. So with that being said it’s pestering and annoying because if you miss the time deadline because a real person has to verify your card and identity which could take days. Now your stuck not getting your order because they lock you out because their system flags your account every so often for absolutely no reason. It’s annoying they waste your time and what you thought you were going to order you will not get until you go through a whole process. They banned my account because I tried verifying a card that didn’t have my name on it instead a temp agency uses their own bank to do payouts I tried explaining to the rep but they kept copying and pasting the same message saying my ID needs to be the name on the card so I said I would change the card. I then sent in the new card with ID and the rep said I need to verify the first card which I couldn’t because it’s not my name. The rep must have gotten aggravated and placed a permanent ban on my account terrible customer service I’ve spent thousands with this company just to receive a slap in the face from a rep that not even from America and barley speaks English.T_Vera101Version: 8.17.1

Don’t do it.I have ordered from this app three times because I cannot seem to learn from my mistakes. The first time I wasn’t so mad because there is a pandemic going on (I get it) and they cancelled my order 5 minutes before it was supposed to be delivered. The second time, I was a little more understanding because again, there is a pandemic going on, but I received the wrong order entirely! The lady left before I was able to get to the groceries to let her know. Then I couldn’t get ahold of anyone, the phone lines are disconnected and no one answered the chat, so I just had to hope she would get my comment on the rating. She then returned and yet again, gave me the wrong order, again. This time I was able to correct her. So I had to pull my phone out and prove to her what I ordered (surprisingly it was all in her car). The last time, and I mean the last finally time, I had my order being shopped for, then the shopper quit during the shop and I sat waiting all night to see if they were going to finish shopping, they didn’t. Then the next morning the new shopper only gave me half of my groceries and claimed I didn’t order the $80 worth of groceries I was charged for. Again, I couldn’t get ahold of anyone for a while, and with long anticipation was offered a credit to my account.............We’ll have to see if they refund my card because a credit to my account is not acceptable in this case. I highly suggest to stay clear of this service. Don’t use it..Cadey13Version: 7.23.0

Stolen Groceries3 times I used this app, the first time i used it my groceries were STOLEN by the person who supposedly “delivered” them .... contacted customer service and they tried too to get ahold of the shopper and were declined calls by her.... thus they deemed what i already knew and that is that my groceries were stolen and so they replaced the order for me and the second lady actually brought me my groceries, yet i only got 1/4 of them. I swore off this service after that second delivery but my local grocery only uses THEM for delivery so yet again I am here ordering from them , hoping since they are through my grocery store and not the app it will be okay. 3rd time starts off great the person communicates with me the whole time, JUST as she says she’s done shopping and my grocery store lets me know my groceries are on the way suddenly my order gets “cancelled” and my shopper stops the chat and i never got my groceries .... i waited 3 hours for them and spend about $80 of which i have now AGAIN lost to a shopper who stole them. LITERALLY THE WORST SERVICE EVER they obviously do not check who’s shopping for them and to those who are shoppers - i’m disappointed in your morals that you would steal groceries from someone who worked hard for the money to pay for them . I literally cannot leave my house due to covid and this is my only option for groceries that i’m low on, i will be using another app from now on and will never again return to this AWFUL service ..DogMomma7218Version: 7.37.0

Christmas Eve DisasterAs I write this message it's Christmas Eve. Today was my first time ever using Instacart. It's a popularly used app with the admins at my job so I decided to try it out. I ordered at Noon for a 5:00pm delivery. The app notified me around 4:00 pm or so that my items were being collected at the store. I began to clean cause family and friends are coming tomorrow. I take a break around 5 to see what's going on with my delivery and it stated the delivery was going to be delayed. I messaged my shopper to see if he had still been in the store. No reply. Ok right🤷🏾‍♂️ no big deal. I go back to cleaning. 5:30 another break, now I have a new time 5:45. Still cool whatever. My guys shows up promptly at 5:45 with my items. Some things are missing. So turns out my local Safeway had a power outage, and my shopper had to go to another store. Here's my problem, if something happens like a power outage, it might be good for someone to notify you... Turns out also my driver did return my chat. I never got a notification. My notifications for this app are ON. On the latest version OS. So kind of steaming wondering 1. When my refund for the items that couldn't be delivered will come and 2. How I'm going to find the remaining items I need on Christmas day. This was a really bad first experience/impression. Additionally I should add... The drivers GPS would not show on the apps live map. So maybe something should be checked out here..Deezyf.Version: 6.19.2

You did me so wrongAfter being a loyal customer for 2 plus years ordering groceries weekly sometimes bi-weekly and probably tipping above average … you locked me completely out of my account and flagged my entire address so that NO one in my house can make an account simply because I reported a shopper for stealing on my property after she left the groceries. I only asked for HER not to return and you said oh we will take care of this and as soon as it was reported I was unable to ever place orders again! So I guess you are not allowed to report a shopper or YOU will be punished. I have a disability that makes it very difficult for me to shop. Instacart was a life saver until it wasn’t. I bragged about you guys to everyone I knew. I told people yes you should get instacart too it’s great! Well all of that has changed. I let people know what you have done to me and how devastating this has been for me. No one will talk to me you give me the run around make promises you will look into the situation and no one not ONE person helps me. You say it’s out of your control because of trust and safety and low and behold trust and safety is actually apart of instacart. You say a manager will contact me no one does. You refuse to help me and have left me in this situation now for over a month. I don’t understand you instacart. You really do your customers wrong. Some people really need the assistance. It’s terrible what you have done!!!.OnceuponatimealoyalcustomerVersion: 7.154.1

Check your bank Account!Not only did my shopper, on one item substitute it for another without communicating it with me but on another item which was supposed to be 2 but gave me one. The shopper also didn’t follow delivery Instructions. I could forgive that. But I was over charged 6x’s on the card I used which has it at its limit with pending charges. When I alerted the help desk they keep saying they show only one charge in their account but my account as of today still shows 3 pending charges. Which has left me penniless all weekend. Apparently they don’t know how a bank works with pending charges. It might drop off quicker for them but not for the customer. Who might need to use their funds. I just don’t understand why they felt the need to charge me so many times, I have never had this problem with Walmart or with my local grocery delivery service. Will not use this service again. If you like this service, I am guessing you have not ever checked your bank account from ordering the groceries to delivery, you will be charged several times, probably most of you have money to cover the pending charges and it is not a problem for you. But not everyone has the luxury of outlasting multiple pending charges. Now I know the extra charges should drop off my account, soon. But there shouldn’t have been extra pending charges to begin with which has left me temporarily penniless..IvonneMariaVersion: 7.138.0

Hit or miss - not worth the riskSome days they get it right and other times they don’t but then you have the occasions when they just go straight off the rails. Yesterday I ordered and gave a 3 hour window for extra time, the shopper started then half way thru said they had to stop. I contacted support to see what I cold do as I needed this stuff for dinner for my family and was told it’s still being shopped. Finally contacted support again and they fixed the issue but had to extend the time off arrival. The shopper who eventually started shopping couldn’t find 1/3 of the items including those that had just previously been shopped (at Costco)saying they must have run out in that time. Finally just had to cancel the order as it wasn’t worth paying for a partial order. This isn’t the first time and it’s not worth it considering all the issues. Update: decided to give Instacart a second chance. Still lot of issues and now have cancelled my account. Two orders in a row they weren’t able to complete and the last order they charged me a 15$ restock fee for an order that the shopper had to cancel on because they didn’t have the ability to pay for items at Costco due to being a new shopper. Support kept telling me they couldn’t reverse the charge but finally said it would be reversed and will take 7-10 days to refund. Instacart is a total scam and will charge you for their issues.Jhavinfun2Version: 8.15.0

Truth about instaEvery single time I use this app, I get so frustrated. Apparently nobody is updating the app where I’m from because it does not fail EVERY TIME I order from insta, they’re “out of stock” or have to refund half my order, when if I drive down my street less than a few miles away, I FIND EVERY ITEM I ASKED FOR. I believe half the “shoppers” refund items because they are too lazy to find all the items. I believe the store and the app don’t communicate and update their list of items. Don’t count on finding any deals or clearance. Don’t count on half the items you order coming to your doorstep. I hate this app. I really do. But what can I do when I am stuck home with COVID and cannot get out to go shopping? Lastly, what is the deal with the payment options? Why is it that every time I order something, it charges THE WRONG CARD? Seriously? I make sure I choose the right payment method and again, it does not fail I receive a notification that a different payment method was selected and charged. What are you insta people doing? Do you even use your app? How are you going to ask people to pay an annual membership when you inflate the grocery store cost, refund half the items, and have outdated grocery items? I called costumer service and sat waiting to talk to a supervisor for FAR TOO LONG. I expect a full membership refund and I will absolutely tell everyone how horrible this service is..HonestReviewJenVersion: 7.86.0

Dishonest business practicesIt turns out that every item I purchased (from Publix through instacart) was marked up, for a total increase of over 13% on my total paid from what it would have cost me in the store. When I called instacart to find out why, it was pointed out to me that on the instacart site, under the Publix logo, was a link to the Pricing Policy, where it was stated that the instacart prices may differ from the prices in the local store. Not only was the link to the pricing policy in the smallest font on the page (and therefore I didn't notice it); but also the statement that "prices may differ" seems purposefully evasive. I prefer to work with a company that is up front, honest, and ethical about their business model. Had they very noticeably proclaimed the pricing policy I would respect them more, and would have been able to make an informed decision about whether to use the service (for example, as soon as I visit the website or app, have an obvious link that says something like "a service fee will be added to each item purchased and will range from 10-15%"). The way it is hidden under obscure language feels like I am being purposefully taken advantage of. Had I known up front that I might pay 13% more to use the service, I would have had the opportunity to decide if the convenience was worth the $13. Chances are, most people like me would choose to pay that. However, since I feel lied to, I will NOT be using instacart again..Kevinellen62Version: 6.1.2

Costco Instacart thumbs downSo I ordered through Costco’s! I had no clue it was Instacart ! I received zero receipt can’t cancel order it keeps ordering my order over and over again! Costco can’t stop it I can’t stop it the lady never closed my order so it keep circulating in there system! I had to cancel my credit card so they can’t check out. I also can’t get ahold of Instacart they have text messages and you wait hours I’m not kidding!! No help there workers want to fill it get paid I don’t blame them they don’t know how to stop or close the order. So I was stuck with reoccurring text 4 people trying to fill it . I said don’t need it I got it yesterday! I have to fight with there workers ever few mins. So I took my credit card off and called my credit card company for a new card because no one would stop the order. All I can say is done with instacart with Costco. The target lady did it right but I down loaded the app for that one tip of the week just stay away they have lots of issues and they closed there phone number due to the issues coming in all you can do is text with zero help. So if this order comes today it will melt because I refuse to take it! Then I have dispute the charges with my credit card!!!! I could scream and I did with the guy at Costco because he felt sorry for me and knew I was frustrated and told me to just scream it out I did cause I can’t!! Terrible Instacart you should be ashamed zero customer service!!.Costo ladyVersion: 7.22.1

Not worth the troubleScrewed up my order twice. Then substituted with something no where near what I wanted. Worst of all, paid for two (5) multipack of noodles and got two singles. Paid price for 10 but got 2. What a scam..KakmanduVersion: 6.1.1

ScamThey’ll secretly charge you extra fees. I ended up more than double paying for my groceries and almost didn’t notice. Support takes forever to get in contact with. They ended up refusing to give me money. Would not recommend.WhitepurtydirtyVersion: 7.19.0

Scam!Massively inflated base prices and then an extra charge for delivery! Just go to the store’s website to compare how much they’re gouging you. What a joke. We’re not idiots..🏎Version: 6.13.0

Great idea, bad implementationMost of the items are unavailable, and I had to constantly keep an eye on the messages to approve swipes or request refunds. Very poor customer experience. Please let me know when you are ready, I’ll re try using it. I am not going to use it for many months for sure..Atanu4everVersion: 6.2

Diabolical payment structureThey use customer tips to subsidize their own labour costs. Deliverers don’t get their tips, instead they are used to fulfill the minimum amount per delivery cost. It’s absolutely unethical and I’m not even sure how the upper management was ok with cheating the people who pretty much are the cornerstone of their business model. Very disappointed with these practices..ArunrawlaniVersion: 6.21.0

Charge me without shopping!They charge me for updates membership for 100 dollars. They only let me know with email. I don’t read my email often. If don’t cancel it with in 15 days. Then the money can’t refund. What if I don’t read the email with in 15 days! This app is awful and ridiculous!!.Sunny..62836927Version: 6.12.1

TerribleWrong orders. Cancelled orders. Their 24/7 customer support has been unavailable for days. Trash service. Do not use.Mike_123Version: 7.21.0

Terrible for customers and shoppersFor people trying to shop using this app: don’t. The service isn’t great, support isn’t helpful, and while some of the shoppers may be bad, some like me actually cared. But this happened: The first time I tried to shop for someone, the provided credit card didn’t work, so I had to pay for them myself. The support took forever to answer, and was not very helpful. I tried to do the reimbursement process, but the app keeps crashing. I’ve currently submitted a claim and there’s no response for almost a week now. I wouldn’t recommend anyone use this service to make money or get their groceries because they charge so much yet the app is broken (current version) and there’s so many points where things could go wrong. Oh, and your number isn’t even in service, but you list that as an official help line. So yeah, it sucks for everyone. I don’t know how they turn a profit. Uber is a more customer AND contractor friendly business..ThesilentweaselVersion: 7.21.0

DONT USEI used this app to get myself pain reliever and personal items the total was $15 and was charged $35 and when my postal code SUDDENLY CHANGED (yes, I did double check my address before confirming) I waited for more then 4 HOURS to even receive call back from a customer service rep, my money wasn’t refunded completely a scam.1233niaVersion: 7.19.0

Bad service experienceIt used to be good and convenient but not right now. The selected food are terrible and the shoppers are not as professional as they advertised. Almost any random person can be a shopper. And the price on the app is at least 15% higher than the price in store. And it tends to be higher recently! This is ridiculous! I don’t use it anymore..Bettina_zhang0043Version: 7.32.0

RobbedAfter placing an order with about $250 worth of items off this services website it debited my account for $280 immediately. Within 2 days I was informed that many of my items were not available and gave me the option to cancel. I did cancel the order this was 10 days ago, I have NOT received a refund. The money is GONE! There is no way to contact customer service they have shut line down. A recording tells you install the app which I did and the app is only available to residents in the USA at this time and couldn’t even find my address. 😂 so congrats APOORVA METHA you’ve successfully profited off the back of the corona crisis better than any entrepreneur around. Refund me!.Jules hannaVersion: 7.21.0

Took money out of my accountI was just looking into an app while all the madness is happening tried to use it once it didn’t work and now they’ve taken money out of my account unauthorized....I love how this app has essentially taken advantage of people in a crappy time and hope they will refund the money they took without my knowledge. It’s really not a time to be ripping people off money that is essential to people with little to nothing 😞 have emailed twice no response thank you for taking food out of my family’s mouth by taking money out of my account in a time where families are struggling and losing their jobs real class act company!!!! I’m waiting for you to return my money like any ethical company would 😞.Luss1973Version: 7.21.0

Nobody is shipping anything to you.Please just change to other local no touch delivery services as nobody’s gonna take the risk and go to the grocery store for you. Also if your shopper brought another cheaper replacement for you, they are gonna keep the amount of price difference. Nobody could guarantee you get the right item..Rvrv123458Version: 7.21.0

Terrible experienceMy order was cancelled and my credit card was charged..ODrama2011Version: 7.21.0

Crooks!!!!! Stay awayMy last order of 100$ + was never delivered. It showed it was but I never received a single item and I have tried to get a hold of customer service through chat email and calling and have had no response for over 72hours. How is this legal they basically stole $100+ dollars from me..Joseph 6994Version: 7.19.0

Terrible serviceOrdered yesterday at noon for delivery at 6-7pm. Nothing showed up and no contact at all. Call volumes 1 hour wait and still no groceries. Yet they charged my credit card. Fuming mad..Kaitlyn35892Version: 7.19.0

Delivery Is a dreamOrdered my quarantined parents groceries. Delivery scheduled for Sunday 6-7 pm. Shopper arrived at the store at 7:55 pm and didn’t know the store closed at 8! Kicked her out. Said she finish in the morning. Next available time was 3 days later. My parents were in quarantine!!! Called and waited on hold for 3 1/2 hrs only to have the wait time increase. Called again the next morning when csr read from a script and said reschedule which I had - 3 days later. My senior parents were in quarantine and I am 3 hours away- didn’t matter. My issue was escalated a manager last Thursday- today is 11:31pm on Sunday. No call. I finally found a friend to drop food to my parents. Don’t bother. Skip this service. Give your money without the middle man. I can text a list to a stranger with greater confidence..Seniors starveVersion: 7.21.0

GarbageTrash service. Prices are always incorrect and you end up paying more (sometimes much more) per item. Have ordered with them multiple times and have never had a good experience, so I am terminating my account. If something is wrong, don’t count on customer service, either they have bots emailing you back or the people there are just really dumb. Don’t waste your time and money..Ryan TdotVersion: 6.20.1

Not happy. Supposed to get free delivery!Will follow-up..Janusa1Version: 7.48.0

ScamAdvertised free delivery then added $30 to the bill calling it a “service fee”. Driver couldn’t find the address so cancelled the order after txting me to say it was enroute. Stupid company do not use..NeddledickVersion: 7.31.1

Waste of time & money!They were a few things missing from groceries that I already paid for I reported it , I thought they were going to give me a refund. However, they put it on my credit in my account for future purchases I ordered more groceries today but there was no credit added on my account. I kept emailing them but they kept emailing me none sense, they didn’t give me any refund or credit they just apologized. Complete waste of time & energy..LOVELYSARAHMVersion: 6.20.1

Items way overpriced!!Using the app is very convenient. It’s great to have so many options to pick replacements, give instructions on produce selection, etc. Having a great shopper means you get exactly the groceries you want, delivered right to your door. I had my groceries within 2 hours of placing my order which was a lifesaver. I would definitely not make a habit of shopping on this app though because the items are extremely over priced! Awesome when needed in a pinch but with the service fees, delivery fees, subscription fee, tip, and grocery price inflation, it is a huge hit to the wallet..KailarcVersion: 7.48.0

Scam absolute scam !!please read!!Continuous amounts of terrible orders that needed refunds. Instead of giving a refund they turn it to credit instead which added up to almost $100 for me when I clearly stated I wanted a refund. Customer service said they’ll change it to a full refund (typical 3-7 days to refund), next day when I checked my refund it was only $45 dollars refunded!!! This app is taking advantage of this pandemic to scam us and our needs of convenience!! Also their available products in the apps sucks now. Like Walmart’s only have plastic spoons and granola bars for breakfast items now?? Can’t even request items and search results are basically zero. Might as well just not get the app and do things yourself. Garbage app.Craving burgersVersion: 7.47.0

Unfair crazy marked up pricesBefore you use this app make sure you understand how much the prices are marked up. They are charging you for the service in some cases for delivery and they are marking up prices insanely on all products. Order online and go pick it up.BeeriyanVersion: 7.46.0

Terrible costumer supportSlow reposes and unproductive.Xuanbai ZhuVersion: 7.31.1

OverchargeI bought $190 in groceries. My card was charged $270. I signed up for the express. Should have gotten $10.00 back as promised. But instead another $11.00 went on my card. $20 for tip, fair and worth paying. But where did the rest go?.DeklanSDVersion: 7.21.0

App is okay but horrible customer service if something goes wrongThe app works well for the most part. Unfortunately, there’s no way to cancel an order if the shopper just stops shopping and abandons your order. It’s also hard to get ahold of customer service through the app when issues arise. The way to get to the chat with your shopper is harder than it should be and whenever you open a new ‘window’ in the app, they just stack up and you have to delete a lot of them in order to get back to the main page. Would not recommend unless you’re desperate and have lots of time to deal with getting jerked around by inept customer service agents..KarmineVersion: 7.19.0

Charges you without your consentI enrolled in the 14-day Instacart Express trial, and cancelled the trial well before the end of my two week period. But guess what? They still charged me for the annual subscription. Cherry on top is that my account shows very clearly that I am NOT an Instacart Express member since I cancelled the free trial but I’ve still been charged. Absolutely ridiculous..CabbagesqueVersion: 7.19.0

Customer service is poorTook 3 hours to learn that “we’ll fix your account as soon as we can” actually means “maybe up to a couple days.” Obviously haven’t trained properly if they are unaware of the importance of establishing expectations. I’m done with Instacart..RyandrjVersion: 7.18.0

Hidden feesI was planning to switch from Saveon delivery $4.99 each week to Instacart as it advertises only a yearly subscription which was about half the cost of saveon’s delivery fee. However, during the trial, I find out about the driver “tip” which is not allowed at saveon and the “service fees” which added to the subscription mean this will cost more on a weekly basis. Back to save on we go!.Lisapisa824Version: 7.17.0

Free Delivery isn’t what it’s chalked up to beLooked at using the app but quickly noticed that products were marked up 7 to 15 percent from what they are in store. Basically delivery is baked in the prices..BakedinPricingVersion: 6.20.0

ScamSupposed to charge me 27 charged me 50 instead.Momasri200018Version: 7.18.0

Hidden fees.I got the receipt from the store total $162.78 and the item subtotal on my 25 item order was $189.90... that’s a difference of $27.12 that’s more then $1.00 per item mark up... THEN I STILL TIPPED(5%=$9.50)delivery fee$3.99 AND HAD THE SERVICE FEE $9.50 AND then the taxes $1.32 and some SERVICE GST $.68 BRINGING MY TOTAL TO $214.89 on an order that was a total of $162.78 so I don’t mind the tip and the charge for usage I’m MAD about the hidden fees of $27.12 INSANE!.KelijulienVersion: 7.57.0

NOT FOR CANADIANSI don’t know why apple let you put the app in the Canadian App Store if you don’t deliver to Canada..MadamshyloVersion: 7.47.0

Very bad serviceA lot of my ‘fresh’ produce was soft or rotten. Terrible. Never again trust them..51lindylouVersion: 7.47.0

Canadian passport not a valid IDTheir policy doesn’t consider passport to be a valid ID. I checked the laws to verify that this is indeed a totally made up policy. Tried to speak to customer service and my shopper was threatened to have his account blocked. Seriously terrible on both fronts..NiskanderVersion: 7.47.0

SCAM I CAN PROOF IT!!!First of all, all product prices are doubled. On top of that they change you extra unknown fees. They will charge your account without your authorization which they don’t take responsibility for and won’t refund. This platform need to be shut down immediately. Leave one star and provide your feedback warning others. Together we can bring this platform down!!.Calm like riverVersion: 7.102.1

Hidden costs, bewareInstacart does not tell you this up front but many of the retailers set the prices higher on the app than they do in store. When I got my order delivered today from Loblaws, the paper receipt was included when usually it is not. My grocery bill on the app was $40 extra than on the paper receipt. Very confused, I messaged customer service to ask what the discrepancy was and was told to review the pricing policy of Loblaws. I found out that the prices listed on the app are far more than in store. Beware! If I had known this, I would not have been using this service. I have lost hundreds of dollars over the past few months this way..AngryBeacherVersion: 7.61.0

Absolute garbageAfter trying 2 times to order groceries for delivery using my own and my husbands email both transactions were cancelled immediately and locked out of our profiles. Don’t waste your time with this. After spending the time to add all my items to my cart twice and then having it fail, it’s not a one off. The app and online Instacart are both garbage. Huge inconvenience. It also says it’s only 3.99 for delivery but when you actually go through all the steps there’s an additional ‘service fee’ of $6 and then tip for the driver on top of that. All and all waste of time..Namsnik8Version: 7.17.0

NOT WORTH ITUgh where to start... first of all, hidden fees. You think you are paying $3.99 for the service and it ends up coming out closer to $25 between service, delivery and tip. Once the shopper got to the store, I started noticing a bunch of items being “refunded” (things like avocado, green onion, etc; all basic items) which pretty much defeated the point of the service since I just needed to go grocery shopping myself for the missing items. SAVE YOUR MONEY, HEADACHE AND TIME!! Don’t use!!.BinkyghgfrrVersion: 6.21.0

Confusing layoutThis app is very confusing, wAs charged 92$ for asparagus.Nadia Ghafoor HassanVersion: 6.21.0

Not worth it!Over half my items were “substituted “, bananas were black - not impressed - will NOT be ordering again.Mira6811Version: 6.20.1

TOTAL SCAM DON’T DO IT!My order summed up 150.33 CAD on the app. The receipt from Super Store says 127.96 CAD. Meaning, your app asked for extra 22.37 CAD. I called you on Sunday to explain the situation and the answer was, "give us at least 24 hours". Just received an email saying the subtotal is the one on the app, and the receipt is not valid. That's not everything: Half of the products I ordered were not available and the delivery arrived 5 hours later. IT’S A SCAM!.Isolda89Version: 6.20.1

Not worth the troubleTried for several HOURS to get my order to work. Company doesn’t accept Canadian payment methods. IT support is useless and told me to google the answers. Couldn’t get my order placed. I’ll never use this app or service and will tell everyone I know to avoid it. Awful experience..DeeJay MacVersion: 6.20.1

The worst customer service.I made an order a week ago and was charged twice. Whatever, it happens. Sent an email letting them know, they said yeah no problem we'll fix it asap, just send a screenshot of your banking app. So I did. And then I heard nothing else. So I sent another email. Then another. Then I called and they said to send the screenshot one more time. Then I heard nothing. So I called again only to be told "I know YOU think you've been charged twice but there's nothing on our end". She asked me send a screenshot AGAIN. Once again I didn't get a response. I've sent one last email with ANOTHER SCREENSHOT ATTACHED and still nothing. Absolute trash..BuhleahtoVersion: 6.20.0

Awful serviceComplete waste of money and time. They use the closest store to your home so you end up getting groceries from the mini Loblaws that has basically no produce, no butcher, etc. I’d rather use click and collect and pay $3 and go to the super sized Loblaws. Rather than $14 delivery to get half of what I ordered..Brian007007007007Version: 6.19.2

ScamYou are never actually refunded when something need to be replaced, their customer service is terrible they have no idea what they are doing, claim that they process the refund but my bank has never once gotten one!!! This is seven months later they still cant give me a confirmation number for a refund but are trying to scam you into using a system that doesn't work. dont download in no way is this actually worth having your accounts compromised.NotmorgVersion: 6.19.1

Poorly responsive customer serviceWe were charged 100 dollars for the subscription service without explicitly being informed of this in our initial order. I attempted to call weekly for nearly two months before we could get through to the call centre, only to be informed that the membership fee could only be refunded on a prorated basis. The service itself was reasonably easy to use and the actual reps were pleasant and professional when we could reach them, however it would be nice if the buyers were paid a reasonable wage. Overall the membership fee signup seems like a blatant ripoff and appears as if they are hoping customers won’t be bothered to call in and deal with multiple excruciating wait times. There are many national and local alternatives to this service, and I would recommend that this company firmly revisit their business practices if they hope to maintain a loyal following..$odaliciou$Version: 6.19.0

Don’t deliver and take your groceriesTerrible experience, never trusting this app again, the dude that shopped for me stole my items, never delivered and I’ve been trying to call through customer service for 8 hours now with 16 attempts. Such a rip off and waste of time.ReadingismyfavouriteVersion: 7.21.0

Payoneer 💰Payoneer is an online payment platform that lets you transfer money from any corner of the world! A best and must have payment service for every blogger, traveler, freelancer, affiliate marketer, consultant, virtual assistant, business person, online sellers, and receivers. Earn $25 for free by joining Payoneer. Sign Up Now!AdvertorialVersion: 8.38.1