Garmin Connect™ Customer Service

I’ve used a Venu for 4 months now primarily for running, and overall I love it. Neither it nor the Connect app are very intuitive and both take a while to learn to use, particularly where stuff is located in the menu(s) on the app. That said, once you get through the learning curve, the data available through the app is very very helpful. My main beef is that there is no goal management or tracking in the app; you have to go to the website on a computer (going to the website on your phone browser takes you back to the app.) In my opinion, if you have a Garmin watch, you care about your fitness/activities a good bit, and are likely to be a pretty goal-oriented person. So why is goal setting/tracking reserved only for the website, on the side bar, way down at the bottom?? I like to check my goal progress frequently and if I’m out and about away from my computer, I can’t do that, which seems silly when I have loads of other health and fitness data from the same device available at my fingertips. Other improvements: - A mobile calendar feature would also be helpful (it’s a very helpful tool for goal tracking on the website) - This is less about the app and more about devices, but there should really be more activity options and better ways to track them. Like how is hiking not an activity option?? Also, if I’m doing yoga, I’m not going to pause mid-flow to press a button to signal a change in pose... number of poses is not a thing anyone tracks in yoga. FWIW.

I’ve been using Garmin connect since 2015 and used to enjoy getting on the app to look at my stats, but since the recent update, I care a whole lot less about looking and keeping up with what the app tracks. The tile layout is hard to read and having to click an extra “see all” to look at all the stats I want to see is obnoxious. Scrolling down the rows was much more efficient and showed a better “at-a-glance” view. I also don’t agree with many of the “suggestions” it gives, such as workout for the day and recovery time, and I don’t think the app takes into consideration a person’s overall fitness level when it calculates the recovery times, and will tell me I’m “overreaching” when I do normal workout levels that are consistent with my activity history. Also, I used to pay for the extra add-on to track my ballet activity, but stopped using it and cancelled the subscription altogether because it didn’t track anything worth tracking; in fact, it was junk. But Garmin customer service raved about how the developer won an award for the app, but the developer has obviously never taken a dance class before. And forget about the basic Yoga tracker that comes with the watch, because in a real yoga class, it’s unrealistic to click the button when moving through multiple poses, which means all my yoga activities have “1” pose recorded. I like the ability to track my active lifestyle and sleep, period, etc., but unless some improvements are made to the app, the watch is useless. I may consider going back to an analog watch if improvements are not made…

This app has been with me for the better part of five years now. I’ve been through two devices, the Garmin Tactix Bravo and the Tactix Delta solar, both great watches with a lot of functionality. However without the use of the garmin connect app I wouldn’t be able to really dial in my training the way I do today. One of the coolest features is being able to import your own Gpx file to the app and side load to your device for custom routes that you can build from various running websites. Additionally the ability to utilize the virtual coaches have helped me become a far better runner than I could have been on my own. By using the coaching I’ve now completed multiple 5ks a 10k and I’m working my way through a half Marathon plan now. Over all this app has a smooth feel. The customizable Home Screen allows me to see all the data that I want and none that I don’t/ or do not care about. I also really like the “social media” part of the app through what’s called “connections”. Me and a few of my buddies are on similar training plans and it’s really motivating to see who’s cranking out the most miles in a week. This is the first review I’ve ever made on an app and that should be pretty compelling information because I’m one of those people who rides off the backs of other honest reviews. If you’re not using this app in tandem with your garmin device, you’re really missing out.

-Honestly, my favorite go-to app for working out/health. I don’t have to tap eighty thousand sub menus to find what I’m looking for, my day view is functional and easy to customize, and the ratings for the activities make sense. Only thing I’m really having a time about right now is that they updated the “training potential” thing to be a small line instead of a large circle with the number in the middle (as before), which is making it harder to read/show off to other people (whereas before, it was immediately obvious). This seems small, and maybe it is, but I like to compare race stats with my peeps when we’re done, and half of us need glasses to see details (and do not run with them on!); the color-coded circle + large number was good for that. Only other thing: I’d like to be able to set which workout are /actually/ my PRs, because the ones I’d auto-selects aren’t always correct (or it auto-selects ones that are technically correct, but because I include my walking cool-down as a part of the same tracked workout, wouldn’t actually count if I just chose running only). It auto-selecting isn’t a bad feature on its own, I just wish I had more options than “accept or deny—“ that is, I wish I had the ability to pick which workout is my PR instead, and then have it auto-calculate whether I’ve beaten my last PR or not based on the workout /I/ selected, not just the workout /it’s/ chosen. That’s just about it, though. Would rate 4.5 stars if apple allowed me to do that.

I recently purchased a Garmin Forerunner 235, and I enjoy everything about it! It is so useful. It is lightweight, tells you your heartbeat, your VO2 max, recovery time, your aerobic training, and more. I didn’t realize all of the features I wanted were on the watch (there is no swimming, but I don’t really care). The app is what makes the watch so cool, and it makes it easy to see your mileage. Also, there are badges that you can get, and it makes the workouts feel like a game sometimes, trying to earn the badges. My mom now really wants one of these watches. I guess the downsides are that the watch dies after around three days, with you recording a workout session in all three days that last for around an hour. I don’t know how accurate the Garmin watch is, but I’m just glad that the features are there, because if I wanted more accuracy I would need to go and make myself uncomfortable for the day (heart rate while sleeping, deep and light sleep tracker, heart rate while running, etc). Sometimes it’s uncomfortable after wearing the watch snug for a couple of days. The “move!” Thing on the watch is a little annoying, but the pros outweigh the cons by far, and you even might be able to disable it. All in all, this is a great brand, and if you are obsessed with health and working out, I would recommend this brand for a lot of people. I got my watch on Black Friday for $150, and I don’t regret it at all.

As a non-athlete seeking to become more active, I correctly guessed that measuring what I do would be motivating for me. (I’m just that kind of person.) And this app, combined with a Garmin watch, measures SO MUCH! It threatened to be a bit overwhelming - but I’m just exploring new functions a bit at a time, and it’s fine. If you’re new to an activity, you’ll want an outside resource to learn how to start using that activity to build fitness. The app assumes you already know a lot about the activity. For me, the functions for sail racing, sail expedition, navigation and boating activities were ready-to-go. But I have a new goal of building aerobic fitness through biking, swimming & hiking, which I’ve never really done before. While the app & watch are definitely helping me, I need to find an external resource that starts at the beginning about how to train with these activities for my goals. That entry layer of info isn’t in the app’s Help resources. But once I learn WHAT to do, I’m highly confident the app & watch are going to help me do it. I’m confident because the every-day measures they log (intensity minutes, steps, stairs climbed, sleep, etc) has already been really useful. Since they’re more or less automatic, they were a good place to start learning how to use the watch & app. Now I’ve started with swimming, and we’ll see where it goes…

The application is a good tool for measuring your performance and progress over time. If you are looking for a useful guide for keeping track of your performance this is a great resource to get on the right path. The analytics are sufficient enough to map out your progress day-by-day, weekly, monthly, and annually. Having access to your analytics will provide you with the necessary insights to adjust your daily workout routine. There are several pros to account for rather than simply focusing on what I desire to blame my lack of motivation on. This application is as good as the person putting it to use. Mapping, heart rate data, distance data. pace data, etc. I am satisfied with the application in the light of if being a free resource. The overall gain is not something to take lightly. It is a complex process of creating the metrics and measuring your performance without a tool like the Garmin application. Lastly, information gathered in this application is immediately accessible in my Strava account. Thank you, Garmin application team for your efforts and hard work! You have made an impact on my fitness journey. My level of fitness helps me to influence people’s desire for fitness and wellness. I must give you credit for improving my influence on others. Thank you for all that you do! It is a physical and social capital gain without having to pay a premium cost.

My last one was the series 10. I’ve always run 2-3 miles which is really only about a 30 min max run and just recently started to get into longer distances. As soon as I started hitting 4-5 miles the watch wouldn’t last a full day. Or if I ran in the late afternoon it would die mid run. It wasn’t even 2 yrs old. Started looking at the Apple ultra that last longer. Around 2 days of battery life, which means in 2-3 years you’ll probably have a 1 day battery if you’re lucky,but then O started looking at Garmin. They weren’t even on my radar. But a 5-7 day battery life, ok. I’ll try it. I wasn’t expecting the features to be as good as Apple but was willing to have some trade off. Well I was wrong. I’ve been really impressed with all of the health features. Apple Watch sleep I never got to use because of the battery, but now with Garmin, I’ve gotten real insight to sleep patterns. It will even tell me when my body battery is running low and need a better nights sleep. I’ve been very pleasantly impressed with all the features and how well they have been integrated into other platforms like iFIT, and any serious training app. It would be very hard to choose another Apple Watch unless they upped their game in a big way.

I have 2 main complaints with the app…one is that you have to log into the app and “accept” personal records in order for the watch to recognize a new one later on. Logically it would seem that if that’s my PR then it should automatically recognize it without me having to take the step to accept it. It would make more sense to have the ability to decline the PR after the fact if someone wants to rather than requiring everyone else to “accept” them. The other issue is that there’s no way to view your 5k/10k time on a longer run unless it’s a personal record (and you’ve accepted all previous PR’s) or you are physically looking at the watch during your run to see the time when it hits 3.11 or 6.22 which is just annoying. For example, if you’re like me and have too much OCD to log a 3.11 mile run and instead choose to run 3.5 miles, you can’t see what your 5k time was after the fact unless it was a personal record. Many others online have the same complaint and the only workaround I’ve seen is downloading a competitor app and synching your watch to that as well. It just seems silly that Garmin doesn’t have 5k/10k times viewable on each run since it’s such a popular analysis point and is obviously an issue for many users.

I recently upgraded from the Forerunner 35 to the Venu sq. I had an Apple watch for a minute and quickly discovered that it couldn’t do what my garmin did, so the Apple Watch went back and the Venu sq was purchased. Still trying to decide if i love the Venu Sq, as the Forerunner was so much simpler to use, but the Venu provides so much data that i love, like stress tracking, O2, etc. I really wish the Venu had more exercise options like HIIT or “functional”strength training. The strength training option from Garmin is frustrating with the reps, just simply time my workout. I wish setting up my walk/run intervals while running was simpler than going into another menu. Why isn’t that option there when i go into run? I can’t seem to figure out how to pause a run. Does it auto pause? What happens when i have to wait at a traffic light? Can i scroll through my text messages. Some just show half a message. Why can’t i scroll down? The watch just isn’t very intuitive. I’ll keep reading the manual, but i think improvements could be made. If there wasn’t so much other data that i like, i would be tempted to go back to my Forerunner. 🤔

14 months of daily use, I think I can offer a credible review. I use this app with a Garmin Instinct 2s for tracking my running miles, weigh lifting, e-bike commuting, mountain biking, hiking, sleep habits, weight, HRV, and fitness goals. That’s a LOT for one app to handle, and it does so admirably. Super stable, zero crashes on my IPhone 15. The ‘glances’ (tiles) in the app on the home screen are wonderful, and I join one or two challenges every month. The training readiness is really helpful if you’re planning any races, and if you’re new to racing, the coached race guides in the app are fantastic with options for various distances (5k to Marathon). I find the points you can earn by completing challenges to be just difficult enough to keep me motivated without them taking over all other fitness goals. I also sync from the app to Strava, where my athletic “social life” lives. The app is deep, so it’s not the simplest to navigate, but that’s a trade off I’m happy to make for the feature set. If you’re into data, the Garmin ecosystem is King and this app is a must. Can’t recommend this highly enough: whatever other app you are using on your phone, I can virtually guarantee it isn’t supporting your overall health the way this one will.

I use the Garmin Fenix 6 and I could not recommend it more. I’ve ran with it each day for 3 weeks and have also done kayaking and biking. I have only needed to recharge it twice, and the only negative has been a slight lack of tracking under even a few trees. As for the app, I would give it 4.5 starts if I could, but have given the benefit of the doubt. All in all it provides very useful information about your performance and overall health, but is slightly lacking in User Interface as opposed to other activity apps. The graphs are often annoying because I have not found out how to choose a point on the graph to see a value, you can only see the trend roughly plotted and guess (this goes for paces from your runs and also things like your heart rate throughout the night). I also find the calendar view largely useless, especially when compared to something like Apple’s activity rings. Don’t get me wrong though, the data Garmin provides is second to none, but largely a function of which watch you have purchased. In summary, Garmin provides as accurate and useful of info as any company does in the sports watch realm, but could stand to improve accessibility and aesthetics for some of that data in the app.

I’ve owned various Garmin devices for years. I never liked the “ANT” products. I never liked any of the software mobile/PC. My wife is a Triathlete and has all the Garmin “stuff” you can purchase. I saw from her experience how improved the Garmin software experience is. I own a iPhone X. She purchased the V4 for me Christmas. I was training for a February marathon. I have been very impressed with the software. In the past 2 months maybe 3 times I’ve had to do the full Bluetooth, Phone, watch, shutdown restart. I’ve seldom had to resync. The software I think is amazing. It tells, tracks, shows more than I could ever want. It is like an onion. It has layers and layers of information. My wife’s group included me in in one of their “Challenges”. That function works perfectly. I’ve never used the calendar but it seems to keep track of me to some degree anyway. I normally am a “Big Brother” is out to get me. I threw caution to the wind for the Marathon and turned on all the sharing with Apple Health and all the Garmin Connection software. There was a TON of bio data Garmin wanted. I don’t know if that has anything to do with the software running so well and keeping me up to date.

Upgraded 5 years ago from 210 to 235. My 210 wrist strap deteriorated beyond usability but the watch was working well. While I was happy with my 210 I upgraded to the 235. I replaced my 235 wristband two years ago as both wrist band keepers broke. Otherwise the strap is 100 times better than my prior Garmin. Very comfortable. I wear my Garmin overnight for the alarm and then for my morning workout. Run, Bike (indoor and outdoor) as well as CrossFit is all I do for workouts and the watch is perfect for these activities. Simple and easy to use. The alarm wakes me but is quiet enough to not disturb my wife. As well it is quickly silenced. The Garmin Connect app works flawlessly. I do not follow any metrics or use it beyond simple activity tracking nor do I wear my Forerunners at work or on weekends as I’m hard on my watches (military) but I will definitely replace it with another Forerunner when the time comes. My only minor gripe is that when bicycling it frequently does not pick up my wrist heart rate as I adjust my workouts based upon my HR zone but not a big deal when cycling. Overall it’s a great product at a great price.

I have had a Garmin device for several years now. I was using a Fitbit, but their devices did not seem to withstand my active lifestyle and I was having to buy a new device each year. I decided to move over to Garmin and stayed with the forerunner 45. I actually still have that device and other than some quirkiness with charging, it still works great. I recently moved to the forerunner 55, and I’m happy once again with the device, but there have been rapid updates to the connect app and each time I see less and less connectivity. The last 2 days I’ve logged over my step goal and my device promptly indicated that I had reached my goal. When I went to the app, it shows I have no steps for both days. Yesterday I started an activity and the app shows I went over 3 miles, but with no steps. As I looked in the app, I found that for several walks now I have been getting in steps, it showed on the device, but now is blank in the app. Disappointed that I don’t have the history, but I know I’m active and getting more fit, so I guess that’s what matters

4 Stars - Jan 2020 update - In January my iphone upgraded to ios13 and since then my FR245 continues to disconnect from the app and I need to repair them every day. I used the instructions recommended, kudos to Garmin for acknowledging this problem. It’s a real hassle so far, not thrilled about it and haven’t fixed the disconnect on my phone yet. 5 Stars- The app provides tremendous amount of useful information. I enjoy the format compared to Fitbit in every way. The app is customizable to each persons preferences in terms of what you want to see and in what order. Works seamlessly with Strava and Myfitness Pal. I’m enjoying it very much and I find the app to be very satisfying. -I love how as I read my stats, I can also read about what statistics mean and how Garmin calculates them so seamlessly in the app. -I never quite figured out how to use the Garmin coach for marathon training plan in that... I was hoping for interactive videos and audio commands, haven’t figured it out yet and used other training plans for the Marathon. I may try it for a different goal I set for myself to be seen.

Overall I really like Garmin app & Garmin products. Am currently on my 5th Garmin watch over 7 year period. I currently use a Garmin 235 and am anxiously awaiting its replacement. I find Garmin Connect has been a very reliable application and has all the data I need. I find it has all features I need and several more that I’ve never gotten into. My only qualm with Garmin over the years is their heart rate measuring devices... to me it’s their weak spot. I have had issues with heart rate straps dating back to my first Forerunner 25 up through my Forerunner 620. I switch to wrist based on 235 and find it’s maybe 90-95% reliable - unfortunately that 5-10% comes at the most inopportune times! Like during the Boston marathon in 2017 or other critical races or workout. Actually it’s the Garmin Connect app that kept me with Garmin running watches. I know Polar does a better job tracking heart rate but I like the Garmin Connect app enough, plus have years of data on it. Am hoping that improvements to the 235 replacement will include better more reliable heart rate tracking...

This app makes all the amazing functionality of the fenix 7 (and I’m sure other devices) easy to use, review, expand, and deploy for many parts of life. I say this because the feedback from my sleep quality (duration, quality, and HRV) has literally changed my life. I wouldn’t say I was a heavy drinker, but it became totally clear how one or two beers in the evening affected my sleep, and the next day my training readiness would be in the toilet. Figuring out sleep, rest, training readiness, diet, and all of that has helped me beyond just my training. But I have also used the coaching to get back to some semblance of conditioning. I was a long-time triathlete and gave that up with some moves and a passion for rock climbing. And I’m still clawing my way back to a reasonable level of cardiovascular health with great programming from the coaches and Garmin. Really helps me to just get up and do what it says when I’m in an environment that doesn’t pull me out the door every day as it did where I used to live. Thanks for it all.

I was looking for a simple(but not actually simple) watch with GPS for my horseback riding. I wanted something that if I got lawn-darted, I could hit a button and call for help and my hubby would know where to look. I found my Garmin watch on sale for $100 and started using it and this app, and I am amazed at how well everything goes together. Now, I have a heart rate monitor for me and my horse and I can track one at a time through a workout to see what we need to work on, while keeping an eye on our speed, average speed, and using the tools to find my way back to the trailer if I get lost! I haven’t had to use to GPS “find me” yet but did it on accident and sure enough I got a call from my contacts asking if I was okay within minutes! I’ve also used the planned workout function which.. could use some tweaking with options, but as others have said, for a free app and a relatively cheap investment overall, I am very pleased. I have had this setup for over 3 years now!

Latest update seems to have resolved all of the issues below. I am upgrading my rating to 4 stars since the auto syncing is working flawlessly again and when I manually sync it works exactly as intended. The only reason I’m not going a full 5 stars is due to the amount of time it took them to resolve an issue that wasn’t an issue to begin with. Since the last update my FR945 has difficulty maintaining connection and syncing with iPhone. iOS 13 latest version. I have to turn off the 945 and restart just to acquire a connection. Then when I attempt to sync the status bar/circle will reach the halfway point and freeze and eventually fail. I have to repeat this process 3-4 times before getting a full sync. Last night it took over an hour to sync the data. Prior to the latest update there were none of these issues and everything worked great. Seems as though Garmin is going backwards? Oh, and I have gone through and adjusted all of the privacy and Bluetooth settings as Garmin has instructed since the latest release.

A couple weeks ago a friend of mine talked me into participating in a sprint distance triathlon. Often I’d joke around with friends that my three least favorite activities are running, cycling and swimming. However, I am very competitive and very much into fitness. So I got talked into this triathlon. I knew I had to prepare but I had no idea how to. When all else fails, data is the key. While looking for the ideal fitness tracker, most of them seemed lackluster. When I found Garmin, and realized that they make much more than just GPS devices, I knew that it’d be worth a try. Ordered a Garmin Forerunner 735xt and the running sensor and off I went on my journey. Everything about this app is awesome! From the recovery advisor to the map of your run. The graphs that I show my girlfriend/trainer so that she can help me get better are easy to understand. It feels like it uses minimal battery in the background even when on constantly. Solid app, great hardware, flawless connectivity so far and I recommend it to all my friends and training partners!

I wanted a watch that was a tool to help monitor sleep, workouts, outdoor activities, heart rate, while also playing music without the need to strap my phone on somehow. I’ve already used the watch for several activities including row, run, walk and the metrics measures by the watch are better than I expected. I’m still finding the capability of the Connect app but I was looking into doing a 5k this spring and was surprised to find the 5k coach. Battery life and the claim of 500 songs are why it’s 4 stars. I’m not seeing a way to get the 7 days battery unless I strictly use it as a watch and not monitor activities. Music storage is not what was advertised. Maybe advertise it can hold X amount of hours of music because I went to building playlists and it filled up in about 110 songs. I will be checking to see if the length of 1 list just cut out the whole thing and I’ll update if I increase the amount stored. Overall I’m pleased with my VivoActive 3 Music watch and The Garmin Connect app and I’d recommend it to those looking for a multi tool kind of watch.

My first Garmin was a Forerunner 610 and it was my absolute favorite watch. Marathons to long trail runs it worked perfectly until one day I hit a tree (embarrassing I know) but I cracked the screen a piece of the screen literally fell off. It still worked for another year! Finally it died and I decided to give the Nike watch a try. I wasn’t crazy about the way it looked and it randomly died on my twice. So I decided to give Fitbit a try... I like Fitbit however, their software on the device has way to many issues for me. And the app leaves your yearning for more. Now this leads me to today. I have a fenix 3 hr and between the device and the app I couldn’t be happier. There are a lot of reviews on here saying about glitches in the app. The occasional slowness to update from my fitness pal is the only issue I have. And I wouldn’t really call it an issue typically I just have to close the app and open it back up. Overall I’ve used a lot of devices that also have apps and this is the best one of them all.

If you’re serious about tracking your fitness and actually understanding your progress, Garmin Connect is one of the most complete apps out there. It really shines in how much detail it gives you. From steps and calories to heart rate, sleep quality, stress levels, and even advanced metrics like VO2 max and Body Battery, everything is laid out in a way that feels informative without being overwhelming once you get used to it. If you’re using a Garmin watch, the integration is seamless—data syncs quickly and reliably. Another big plus is customization. You can tailor your dashboard to focus on what matters most to you, whether that’s running, cycling, or just staying active day-to-day. The app also includes training plans and insights that actually help you improve, not just collect data. The community and challenges feature adds a bit of motivation too. Competing with friends or joining monthly challenges can push you to stay consistent. That said, it’s not perfect. The interface can feel a bit cluttered at first, especially for beginners, and some features take time to learn. But once you get the hang of it, it becomes a powerful tool rather than a confusing one. Overall, Garmin Connect is a top-tier fitness companion—especially if you already own a Garmin device. It’s reliable, packed with features, and genuinely useful for anyone looking to take their health and training more seriously.

Years ago, this app struggled with making a connection to my phone. I have had iPhones all along the way, so I don't think that it is the phone that is doing a better job but the app itself. I still wish that it had a way of letting me insert naps. I can see that I am sleeping during, say, 20 minutes in the afternoon because my heart rate went down. I know I fell asleep. It would be great to be able to put that in. As it is, I "cheat" and just inserted it at the beginning of the previous nights sleep. That way I have a better idea of the total hours that I sleep in a week. I hope that in the future the app can figure out that a really hard weightlifting session is at least equal to a moderate run, but because the heart rate does not get up and sustained, it often increases this as lower level exercise. The result is that I'm only barely average, despite hours and hours of exercise each week. Alas, maybe runners really are the only true truly fit people out there.

“Don’t fight the data, fight to make the data better for over-all health.” Finally, an app and watch that gives you daily insights into quality of sleep, resting heart rate, HRV, and provides recommendations for how to make my workouts fit my over-all goals. I live by my Garmin Connect, and I’ve never been healthier. After 3 years of my personal data analytics, I now know when I’m getting sick before it actually happens. Slight variations in my data also alert me to high stress days and days where I’m at my best! It’s been a long road to getting better biometrics, but I’m proof that it can happen. But the journey begins with embracing the data that Garmin Connect provides and resigning yourself to getting better. Before Garmin connect, I was guessing on my health and now, I actually KNOW what my health is, based on data, not feelings. Knowing is the power to change it! Garmin Connect gives me that control over my own health!

Highly suggested for mountain athletes, runners, weight lifters. People who are serious about progressive overload and who want to keep a detailed journal of their training and body biometrics. Highly suggest for military members especially those training in preparation for a selection. I have now been using Garmin instinct tactical solar 2 for 1 week. Having switched over from Apple Watch. The app is very robust and full of additional information that explains functions of the watch and calculations in biometric data it receives from you while you wear the watch. Training&recovery You can build your own workouts with a warm up work out cool down based off. Anything from heart rate zone time or reps/effort. This makes it easy to hold yourself accountable when you buy a training program and are using this app as a supplemental training aid. Being able to manual input the data from any work out is incredible. Then when you start your workout week or block etc everyday you can scroll through on your watch and start that workout for that day and not have to look at your workout guide while training. Sleep score sleep quality body battery pulls graphs of light,deep,REM,restless sleep for each hour of the night. App gives a lot of recommendations and links to websites to learn more about health and what the biometric data means. There are a ton of functions that one can not appropriately describe in a brief comment. If you are curious about the app I highly suggest it.

I use to run 10 miles easily at a 6:30 mile pace when I was running track and XC. That was my early college years up until covid and school got tougher and I put on a significant amount of weight. I honestly got scared to run again because I could barely run a 800m at a 9 minute mile pace without stopping. My girlfriend got me the garmin 245 music because I told her I use to have one and loved it. I started following the app and calorie counting. I wanted to just put miles on it. After a few weeks to a month I was running 9 minute miles easily and started running further and further. Now I’m at about 8 minute miles and feel more positive to be healthy and looking a lot better. It was a gift I never knew I needed but it pulled me out of a bad place. The watch and app itself works just fine for me, I wish other apps would connect with it like an Apple Watch would, but garmin has always been a very solid brand.

Great device to help you maintain your regular daily goal and to connect with others

My watch has only gone down one percent in the past two days and has been on the whole time! WOW. Highly recommend… best I’ve ever tried!

I’ve been a long time Fitbit user. I needed to switch since Google took over. They started making things obsolete. But those issues are for Fitbit. But First with this app: when I’m up doing something such as washing dishes, cooking, vacuuming I get an alert “take a break and move” what more do you want out of me? I’m moving and sometimes sweating. I did notice that I don’t get near as many steps using my Garmin versus Fitbit. It’s drastically different. I can walk around vacuuming my watch on my left arm and sweeping with my right. Obviously I’m walking. But no steps are counted. Like I said before it will tell me to “take a break and move” I would like to see “Stretching” as an activity. As of now I just use “Yoga” Really dislike the “Strength” activity. Super annoying to have to keep clicking my watch every time I start and stop between sets. The sleep I don’t feel is accurate at all. For example I can lay down in my bed at 10:00pm toss and turn and not go to sleep until midnight. But the app says I was in REM. I could have been thumbing through the watch and it still tells me I was sleeping. I can also get out of bed and walk to the kitchen or bathroom. Sometimes it counts steps and other times my sleep says I was in another part of a sleep cycle. I also noticed it doesn’t pick up any naps. I can also wake up lay in bed and look at my phone for 20 minutes or so. Again the app says I was sleeping up to the moment I open Garmin app.

The app is one of the worst products I’ve ever used. I use a garmin swim 2 watch, don’t bother buying this out of date garbage. Remember how bad garmin gps was? Constantly loading. All of the ‘data’ is deduced nonsense based on your heartbeat. Nothing is accurate. Don’t get me started on the ‘sleep’ tracking function. That garbage data will literally change throughout the day, the times you went to sleep time and when you woke up meander throughout the day even if you put the times in manually, absolute junk data and information. Workouts are bugged and don’t work. Not really applicable to swimming since it doesn’t even measure kicking or drill or anything other than normal swimming. Which by the way is deduced from your ‘normal’ pacing. So if you switch between types of strokes and pacing you might as well not use this thing. Ironically it has a gps but it doesn’t work for indoor swimming so it has to rely on your past times and pacing, get ready for some truly bizarre and inaccurate workout results. The only thing this watch and app are good for is just normal run of the mill intervals, you start it and you stop it. Seriously I’ve just switched to using this thing as a convenient stop watch. Again, none of the data is accurate as it is all deduced from your heartbeat information. Even the motion detection is junk, I will literally be typing at my computer and it will congratulate me on meeting my steps goal for the day (which I have turned off multiple times). Good riddance.

I recently switched to Garmin after having Fitbit for years and trying Apple Watch briefly. I love the Garmin watch. It has all the features I want without a bunch of excessive junk. The app, however, I don’t love. My biggest complaint is it seems to be constantly syncing, as in it never completes a sync while I’m viewing my stats on the app. I went for a run for the first time with my watch and I don’t have my stats bc it said I had to sync to the app first. No. Track my run and sync after. I will not stand around delaying my workout while I wait on technology to catch up. I also haven’t quite figured out the interface. It seems straightforward- I think I how where to find something, but then I’m wrong. For example, I wanted to turn off sleep pulse ox to conserve battery while on a trip. It was super simple to turn on, but I gave up on day two of trying to figure out how to turn it off. Fortunately, my battery lasted just fine with it on. I turned off menstrual cycle tracking bc it was completely incorrect. I reported a 28 day cycle and it had a predicted period 6 days after my last reported period. A drag and drop reorder would be nice for the ‘my day’ snapshot. I guess there’s probably a way to rearrange the order but I haven’t figured it out.. UPDATE: I figured out the ‘my day’ reordering. It is a drag and drop but it was phone screen issue and wasn’t working for me. I just deleted everything and added them in the order I wanted.

So far, I have found three bugs with the new version of this program, and I have only had it less than a day. Apparently it wasn’t beta tested. Yesterday after my run, I went to log my data and before I could get into the program, I had to accept a new version of the program. I had no choice I couldn’t keep the old version. In the new version, I am locked into a mode that does not fit me. Supposedly there are three display modes, but two of the three are not available to me. Just now I found a bug where my calorie data does not display on the main tab in the main screen, but if I press on that tab, then I can see my data. on the main screen just is empty as I have no calorie data I found another bug last night while chatting with Garmin Support. The person seems surprised that I could find any because her phone didn’t act that way. In the middle of our conversation to go to lunch or go home or something and she disconnected our chat. I always like the old version of this program and this new version is laid out in a very poor manner and the data I want is hidden several clicks away. They should’ve tested this before they released it. They should’ve given you a choice to update or not update. If they were going to force you to update and you had to choose one of three modes and never be able to change that mode, they should’ve let you preview the modes. Have garments for almost 20 years and this is the most unprofessional planned I have ever seen.

Please bring back the old version. It wasn’t perfect, but it was a thousand times better than this new update/downgrade. The new version is buggy, clunky, and dysfunctional overall. Users used to be able to see all their categories and stats on the home tab; now we have a limited number, and we have to swipe through these categories to see the data. I strongly preferred to see everything at once, and would like the option to revert to the previous version. Second, this “update” sometimes loses my data! When I first installed the update, it lost all my women’s health data —several years’ worth!! Although I did manage to find a solution online from other women who dealt with this, it’s unacceptable and frankly sexist for Garmin to have released this “update” that deleted women’s health data. Also, the app sometimes tells me I have no training status and temporarily deletes other important data. Finally, it won’t let me reschedule workouts through Garmin coach. I’m doing the half marathon training program and sometimes I want to reschedule today’s workout until tomorrow—this used to work fine, but now it doesn’t. It won’t let me reschedule until tomorrow at all anymore. I used to love this app for the most part, and I don’t understand why they went forward with these changes when it clearly wasn’t ready to be released. I’d like to revert to the old version please. :(

The new update is terrible. It’s like someone designed it who dosnt run or cycle or swim. It dosnt prioritize your workouts you’ve done today or yesterday, the maps of what you did are laughable being about 1/2 an inch instead of what used to be 1.5inches on the main screen as soon as you opened the app. Under the new organization I had to select what is important which was already displayed previously but now is an option for some reason. It’s like someone who sits behind a desk and never trains made this layout. There is a significant amount of negative/blank spaces on the tiles, it’s disorganized and lots of scrolling/swiping to see values of things you want to see. Garmin is a fitness specific app yet they are tailoring it to people who dosnt care about fitness or data, if I didn’t care about fitness and data I wouldn’t have purchased a garmin. Don’t forget who your paying customers actually are, the ones who run out to buy your new watches, cycling computers and pedals etc, were the ones who actually use this app every single day but you’ve changed it to a more casual fitness vibe which dosnt align with your products or marketing. Make a second app for people who don’t want all the data and leave us hardcore users alone, we want to love you and we want to use you but you’re making that very difficult right now. Just head over to garmins Reddit page, you’ll see how your real customers feel.

I have a vivoactive 3 for 1.5 yrs. Until recently I owned a edge 520 for roughly 4 years. The 520 does the basic features ok but when you want to use an advanced feature, it might work it might not. Both are plagued with constant glitches. I couldn’t handle the edge 520 reoccurring issues. When the charging usb port broke I got a refurbished 520 and gave it to a friend who was new to cycling. I switched to a wahoo roam and I am problem free!! I still wear the vivoactive 3. My watch always had one or two nagging quirks. Now it continues to have constant connection issues since iOS 13 was released. I’ve gone through the suggestions garmin sent out to fix this issue but still nothing. 🙄 Furthermore I had great customer service 4ish years ago. The last time I called my experience was the opposite. Things happen and people can have bad days. Why am I bringing up customer service? If you buy a garmin product you’ll have to use the garmin connect app. When issues arise you’ll have to call garmin. I know this is supposed to be a review of the app and I am giving examples of the products issues. In the end who knows if it’s a garmin connect issue or a 520/vivoactive issue.... who cares when the stuff isn’t dependable and doesn’t work as advertised. If anyone reads this the take away thought is my garmin experience has been sub par due to numerous glitches. They kinda work 🤷🏻‍♀️. Good luck

I’ve been a Garmin fan since buying my Forerunner 935 on initial release two years ago. I take some ribbing from Suunto (climbing) and Apple Watch (running) friends, but I’ve been 100% pleased with the decision: the 935 is a great piece of tech, and I’m sure the 945 is as well. HOWEVER: the Garmin Connect app seems to be getting more disappointing to use as a training tool with each revision. The prevailing style seems to prioritize oversimplified infographics over actually allowing users to review and interact with their data. As an example, I’ve been religiously using “training status” every day for two years to monitor the relationship between my 7-day training load and my target load (based on integrated firstbeat tables), making training adjustments on the fly... Now, when I open the app, all those brilliantly helpful, adjustable, overlaid charts are gone—they have literally been replaced by a colored icon that says, “Productive.” That icon changes in response to training each day, but I can no longer view the data that underlies it on the fly, rendering this potentially valuable source of insight meaningless within the app. Dev team: you’ve had two years here. Please, please, please stop driving this app towards banal “mass-market cuteness,” and instead, try giving your devoted fanbase more powerful tools to articulate and shape our fitness goals. Would love to see you course correct here.

There are a couple of aspects to this app that are not user-friendly. As of late, perhaps because of the latest update, the app will crash when you attempt to add a photo to your workout or if you edit the out and try to save it. It goes into a perpetual update cycle and then crashes the app. However, the biggest flaw is that the workouts are not customizable afterwards. For example, if I were to do a AMRAP workout, it will not allow me to add a second movement to each round. For example, if I do a work out with both double unders and push presses, it will only allow me to add one of those workouts to every round. Why can’t I add an exercise to each round I order to accurately track my movements? Secondly, when you design a workout or edit a workout, the app seems not to have the intelligence to allow you to copy and paste the same movements across all the different rounds. For each round whether you’re designing the training plan or whether you’re editing your workout plan, you have to repetitively select the same workout and the same rep count for round after round. This is unnecessary and mildly infuriating 🙃. Seriously though, Garmin can do better – please build software that compliments your excellent hardware.

Or something like I would love to set the app as a widget and set it up to look at my miles or steps maybe a peek at a current challenge. As I’ve been using the garmin I found some active groups and now I have so many challenges idk if I can keep up. The app just has so much to it. Also it would be cool to see my leaderboards in an easier way and maybe some other stuff with the groups it’s a task to find everything I guess. I think we need a groups tab actually. Easy access ya know. In general the app could be more user friendly if that’s the right word for it. I love all the info I can get from the app but I wonder if it could designed better. I feel like I’m spending an hour on it to get through everything I may be exaggerating a little but ya know. And the expedition challenges too. They’re so boring but also I can’t keep track of where I’m at so easily. I also worry what I’m gonna do if there are no more expedition challenges as well I like them just think they need tweaking. I hope more will be added. Actually it would be so cool if y’all could add stuff from the Adirondacks, white mountains, Rocky Mountains or maybe there was one I don’t recall though. ETA: it would be nice to able to leave a single group challenge. So like once I join a group and some have group challenges which I like that’s great. But some might have challenges for all activities and I don’t want to be in a swimming challenge as I don’t have a way to swim all the time so I want to leave that but I don’t mind like say the step challenge. And I have all of these challenges now which I’m so glad to have a challenge tab for that. But having too many challenges from these groups can be a lot to go through so I’d like to be able to leave a challenge or hide it actually that would be great.

PLEASEEE. When viewing a completed activity, running, for instance, please add the ability to see the time for 5k/10k/half marathon. I always pull up the mile checkpoint review page to see mile times, i just would love to see another little stat between miles 3 and 4 that says the time in which i ran 5k, and further metric distances as well (i’m using statute by preference in the USA). I would also like to see the ability to gain the same badge multiple times. And at the end of the activity show you new badges as well as your new total of badges of which you have more than one. Annoying to only get them once. Okay cool you ran 10 miles here’s a badge. It would be satisfying and motivational to be able to accrue multiples of some of these. I imagine a lot of people would strive to collect a benchmark 100 5ks or something. Just some things i hope the developers consider. After being suspicious of some of the pace times the display has been showing me, I decided to run 3 miles on a track at an even pace. The watch was almost a full 200m early in telling me I ran 3 miles. That really starts to compound on longer runs. Using ViviActive 3 Music.

When I first purchased this Venus 2 watch, I really liked it. Did not care for the shortage of battery life. I did not like enabling battery saver because I look at my watch frequently and did not want to have to be turning my wrist or tapping on the watch every time I wanted to look at it. Also, the fact that when it did come on, it was only for a split second and one had to tap on it or twist your wrist to get it to come up again for another split second. Then came the first update. It wiped everything off. Wiped out my watch face, wiped out the Bluetooth connection, , wiped out connectivity. I cannot get anything to work. Nothing wants to connect. I tried to get my selected face back on the watch, says it is installed, but it’s not. I can barely see the time (the default face )on the watch. It is so dark it is barely, and I do mean barely legible. Nothing is working and the watch, since I cannot see the face, it is so bloody dark, is totally useless. For the money I paid for this watch, this should not have happened just because of an update. So, it was nice at first, but if this is what happens every time there is an update, you can assume I will not be a happy camper.

5/24 update. Not properly synching. Ran this morning. Then played tennis. The tennis synched but my run is nowhere to be found. Re-did the transfer multiple times. It said it took it but still does not show in the app. This has happened before. Poor. Maybe something is wrong with the update. Just ran the newest update. My run still isn’t showing up. I also noticed that my 30 minute yoga shows ok on the detail screen but shows 0 minutes on the sum up page. I guess because I don’t enter individual poses?? Not right. Prior Used my Garmin watch for triathlons, bike rides, runs. Much more data than I use. I should explore more of the data fields. I track my shoe mileage. Update request : After a run you can give it a title. It defaults to name of my town for all runs. I then need to delete all those words and enter the date and descriptor (how I want to name it). Would be nice to have either 1) an X at the end of the line that when tapped deletes the entire line immediately, or 2) A profile setting to set some customized naming convention. Just a thought. I enjoy it. Like the Badge feature because it keeps me motivated.

I think this is a 5 star level app, but it misses the ability to do 2 things!! So if u would could u please add in these two things: 1) the watch I have had the ability to recognize I’m sleeping and the ability to see hey I’m asleep, what zone I’m in and etc. so is there a way we can establish its ability to recognize my naps. I sleep 4 hours and then wake up almost every night. But then when I try to go back to sleep 30 minutes later or during the day it doesn’t document my sleep. I for this because my average sleep is at 3-4 hours, but I don’t know how much I’m actually sleeping. I’d appreciate you updating this, as I’ve also seen multiple people talking about this via the internet. 2) and I think this is the bigger of the two. The workouts don’t have enough options, it’s like u can run but u can’t run and swim. It’s like u can swim but u can’t swim and workout. I’ve been searching how to do this on the internet, but everything is just running or just swimming or just etc. I think if you added this in at the least I’d be extremely happy. Thank you so much for reading my review and I’d appreciate you guys putting in these few features!

I never write reviews and am only writing this in the hopes that someone, anyone, at Garmin will read it that can change things. I use Connect quite a bit for tracking runs and workouts. The functionality is there but the app is not all that intuitive and the design is wildly out of date. Which I was willing to overlook because the app functioned like it was supposed to. Recently though, tracking my workouts has become somewhat frustrating. It’s minor but when you edit an exercise it constantly glitches out and redefines another exercise that you weren’t trying to edit. It seems to have something to do with exercises that target similar muscle groups or have similar names. If you want things to be correct then you have to manually create the exercise and reorder the list the way you want. This wasn’t an issue a month or so ago so I assume a recent update screwed things up. Garmin just seems slow to respond to things like this and there’s no easy way to submit a bug report. Which would be a very nice feature. I’ll gladly delete or update this review if, and when, they respond.

I’ve been a been a Garmin user for a long time and at times I really question my loyalty because their software updates for devices frequently cause new issues, loss of functions, etc. (Some issues have taken months to resolve, eg when Strava segments updates weren’t transferring to Garmin devices.) Why am I bringing up device software issues on an app review? It’s because the app has the same issues, eg I bought a Fenix 5 about 7-8 days ago and it was working great with this app, I had all the functionality that I was supposed to until I updated the Garmin app this morning. Now the weather and the Physio TrueUp functions aren’t syncing to the watch. All the rest of my software is up to date so it’s not another software issue. Stupid me, for forgetting how many times I’ve updated the app when everything was already good and only to have a month or two until it finally gets fixed. This cycle repeats itself with Garmin every few months. Apparently there is no testing before an update release. As such, I encourage all to ask “is everything working well? If yes, then do I really need to update the app?”

Garmin connect was the exact thing I was looking for when I used an Apple Watch, which is frankly a joke of a training tool. Switching to Garmin was one of the better decisions I’ve made in a while. Unfortunately, the latest update absolutely ruins the experience. From what it used to be, the now current version is now a hunt and click mess of a user interface. From what was a catalog of personal information gathered from a computer on your wrist, is now a nightmare to sort through, when before it was as simple as just scrolling the page. Instead of every single metric I could ever want to see, I now have “Sleep” “steps” “most recent workout” and that’s the extent of it. Sure you can tailor the homepage, or so they claim. In reality you only get about 6 stats to view, and whatever else I loved is now hidden and messy. I am beyond dismayed at how this as irked me. I used to love opening the app and see the things I’ve accomplished, and everything I had ever done since putting on the watch. But now I dread answering my own questions regarding my health, or sleep, or steps; as the encyclopedia I had once had access to, is rotten and moldy, and gives me papercuts on every finger in the process. I am not alone in these feelings.

The latest update booted me from being logged in and this seems like a recurring theme. That’s fine at the end of the day, but the issue is having to basically go through a setup process to get the app back to working order again. My watch was still connected and working fine, but instead of letting me see the current state the app acts as if it’s all starting from square 1 again. The latest but I’ve found that was a bit problematic (I figured out how to deal with it and finish my task) is setting the time for wake and sleep times. The time hour or minute likes to rotate to a different number from where it was stopped. Almost as if the app if running some logic on those wheel pickers and not allowing a number below some unknown variable set number. The trick to get it to stop on an hour was trying to select the hour before the one intended. This is because when stopping on a given hour, it always rolled the picker to the next hour. Minutes seemed to randomly choose a minute selection and I could less predictably repro or problem solve that one.

May not deserve a 1 star but the fact there are so many problems/bugs that they haven’t addressed in years makes it a one to me. The first is the notifications. If I get one in anything it’ll show as a very large number of notifications and won’t go away unless I tap on the top left icon. Second are the charts that are messed up when going in my run details. Might as well forget trying to look at pace chart. For some reason it wants to show pace as slow as 30 minutes a mile even if you never went that slow. For instance I may do a run and the slowest I go is 8 minutes a mile but since they pull the chart down to 30 minutes a mile you can really tell anything about your pace. The other thing they need to do better on is making it more sociable. They have basically accepted strava as taking its business but if they would make a better screen with social interaction and better search engine for friends it would be great. They also need to make it to where people can use their phone as their GPS device in their app but I doubt they’ll ever do that as they want people to buy their devices but the fact is most casual runners will never buy one cause they want their phone with them.

I decided to give the new update the benefit of the doubt and try it for a while. My review below has not changed! What is worse, I have stopped using the app because it is so counter-intuitive and clunky. I will be buying a new watch in the next six months and I am considering (the previously unimaginable) going with the apple watch. My gf has an apple watch and that app is so far superior! Why would you want to keep doubling down on a crappy app? Admit your mistake, Garmin, and go back to the old UI and work with that, please. Why would you want a previously loyal Garmin user like me to migrate to apple? I repeat: the new version is so bad I STOPPED USING IT!! Previous review: I agree with the criticism of the new update. It is not better than the old version in any way. The UI layout is clunky and non-intuitive, it is hard to find certain types of data, or that performance data takes far more clicking than the old version, and I miss the at-a-glance ease of the older interface let me see all my favorite performance data on the first page. And I did what some other reviewers did and give it time to grow on me. Nope! My only question is WHY???

I got my first Garmin Forerunner 2.5 years ago and it’s been with me every day, encouraging me and training me through my first 10k, then first half marathon, then first full marathon. It’s been fun to connect with my friends all over the US and comment on their runs and rides, encouraging each other and challenging each other to be better. I’ve really appreciated the accuracy of the collected data and the insights it’s given me to aid my training. I’ve appreciated the UI and general ease of use/understanding the app gave in the past but since the new update I find the information unhelpful. The presentation of the widgets doesn’t give enough insight and I don’t think I’ve even opened the app in 2 weeks. I’m still running on my normal schedule but the information gleaned from the app is so much more confusing that it doesn’t feel worth it to check. I really hope that the developers decide to focus on things like route generation or navigation within the app and move back to the easier to see style of the previous version.

For some reason, the development team decided to absolutely ruin what was an extremely clean and user-friendly version of this app. It is an absolute shame. The current version of the app is a dork level 1000 mishmash of charts and graphs that you need a microscope to even see, let alone interpret any of the data. It used to be very clearly laid out and easy to see on a daily basis, and allowed you to take a deeper dive if you wanted to. Now the deeper dive is the main focus of the app, and it is not extremely useful if you want to use it in a normal day-to-day scenario. They also removed all of the color coding, which made certain aspects of the app jump out and be extremely easy to reference at a glance. I have no idea why they start making the app would look like this to be a better scenario than the previous version of the app. I am guessing that erroneously they believe their customers want to be Apple customers and have a similar user interface. If I wanted an apple user interface, I would have bought that piece of trash Apple Watch. Instead, I bought this and what is a great product now has an absolutely junk app to support it. It is a shame.

They updated to the Beta appearance, despite all the negative reviews of it being less streamlined than the old look. A visual update is not an update and no functionality changed other than to make it more inconvenient to see the things you want to see. The old Home Screen had everything you needed/wanted without having to swipe to see it. The new screen is so convoluted and limits the data you’re able to see at a glance. Shame on Garmin, but apparently, this is par for the course for them (not listening to user feedback).

With Garmin more than 9 years and with this new UI interface, I almost want to just change to some other choices. The “Today” layout was so user friendly AND clear data, but now, I don’t even want to see my daily activities status/data. GIVE US THE OLD LAYOUT BACK!!! SO DISAPPOINTING!!!

Bring back the old Home Screen. The new one is useless and what is the point of having a big square with a stat when everything was so neat and tidy with all the information at a glance before. Ever heard if it ain’t broken Don’t fix it. If it wasn’t for having so many Garmin products I would switch in a moment!!! Seriously Connect gets worse with every update but this last one takes the cake

The previous app was a major reason why Garmin sports watches were a step ahead of the competition. The same can’t be said for the latest update - it’s a major step back and a good reason to switch brands.

My runs on my Garmin watch no longer sync with the app. After this last update I was finally able to sync my past activities, but then I went for a run and it no longer syncs. Can you fix this issue please?

When *gasp* we don’t have wireless, cellular or have airplane mode enabled, the Garmin app just hangs at a blank screen. This is frustrating especially when on multi-day off-grid excursions.

The new version looks terrible. The function is worse than before. Why the developer doesn’t keep the old version. Hate this new version..

Don’t like the new version and the functionality. Not sure why they had to change it

I have used Garmin for 10 years and don’t want to lose all my records but the new interface is useless compared to the old one and I wil be checking alternatives.

Been using Garmin for over a decade and loved the old app. The new version is horrible, just a grey blob of information. Two thumbs down

This update is absolute trash. Let me at least choose to view my stats the legacy way instead of forcing me to use this new layout… like you did in the beta version. I could turn the “new look” on or off. It’s utterly useless for me. This is the first review I have ever left for an app. That’s how bad it is

Crashes a lot, but when it works, it’s okay. It’s a pain to keep having to shut the app down and reload it when it crashes. 935 watch tends to crash, too.

Would be much better if Garmin reverted to the old user interface where more data was clearly visible. The new tile based interface reduces the density of information and negatively affects the tracking experience. Maybe just add back the old daily dashboard.

The developers at Garmin have just changed the way data is displayed on their app, demanding that users must use adopt the new look. Even Google gave Gmail users the option of keeping the classical look if they didn’t appreciate the new look! Garmin should demonstrate more respect for their user group. Garmin’s arrogant approach to its user group is very disappointing.

It went from showing me everything my watch measures to virtually nothing. Give us the option to use the old interface please. This is almost useless now.

App doesn’t open from 24th July 2020. It said a maintenance is going then. But not sure when it will be back. I prefer the users to be notified before the maintenance window

The app doesn’t integrate with Apple health properly. It will send the same data 6-10 times for an activity. If you use anything else that integrates with Apple health all of your data will be completely wrong. I tried manually updating everything in Apple health and garmin connect over wrote it with multiple identical entries again. This issue is confirmed to be with garmin, not Apple.

I wish I had known this before purchase. The watch is extremely functional but the company nickel and diming like this is not appreciated.

Parfois la connexion entre ma montre et l’appli est perdue: je dois alors fermer le Bluetooth ET la montre puis réouvrir la montre et remettre le Bluetooth. Mais depuis aujourd’hui (23 janvier), impossible. J’ai suivi toutes les étapes recommandées, jusqu’à celle où j’ai dû supprimer la montre sur le Bluetooth ET sur l’appli. Impossible de coupler de nouveau ma montre à l’iPhone. Pourtant mes autres accessoires comme mon bose sont reconnus par mon iPhone. Please help me!

After the 2 software updates the intensity minutes and strength training inputs are not being counted correctly

App is a little hard to navigate at first. I would love to be able to have both kilometres and pounds. The option is either metric or statute, you cannot have a combination. I use kilometres for distance and pounds for weight. I would like to see it updated that we can choose which unit we’d like to use for each measurement.

Hate it! Cant find my data. I actually stopped. I look them up on other apps now.

This shortsighted manoeuvre has driven me to competitors with longer term vision. I already paid for your products; leave me alone and stop asking me for yet more money, I just want to train.

Got a Garmin because they were subscription free. The software isn’t super great on either the watch or Garmin connect but it was fine. Now they want to charge subscription model for it, overlapping with features of platforms like Strava. We don’t need to jam AI into everything. New features will invariably be behind a paywall. It’s the beginning of the end for Garmin as long as they push this subscription.

I love my Garmin device and really liked the old version of the Connect app but after 8 months of using the new version I still *hate* the new Connect. It’s such an inefficient use of space, yet limits the display of stats (8 tiles for “At a Glance” on the home screen). It’s a shame because Connect is a great app otherwise!

If it ain't broke don’t fix it, updated the app by accident when I got my new watch and now features that were good are now gone. I can’t find my old race activity from a couple years without scrolling forever and the new home page customization is actually worse to see my data. It was way better with the old layout and you could still customize what you wanted to see.

Look at the reviews since the last update that changed the layout. Not too impressive. You’re losing customers I’m sure. Please switch back to the older layout. It was fine for working on a phone. It’s been a few months since you changed and if you are actually READING the reviews you would admit the bad update and change it back. And stop listening to all you bot reviews. But guess garmin doesn’t care????? See ya. Heading to Apple after over 10 years with you guys.

I don’t know why, but I just can’t get into the app. I have had it for several weeks now and all it is doing is taking up storage on my phone. I own a garmin product, but every time I try to agree to the EULA, it kicks me out and puts me back to the original screen. I am very annoyed and getting pretty angry at the app as there is also no contact information for troubleshooting the app. Very unprofessional. I have heard great things about the app, but I have no clue why it el t work for me. Not happy at all.

Since the app update nothing in the app works correctly won’t track my sleep, won’t record body battery stats…very disappointed

The last update 5.5 suddenly gets stuck on the daily graph every time I look at Body Battery in the In Focus. I can no longer access any of the other information, e.g. 7-day, etc. and worse … there is no way to exit the graph and get back to the home screen except by killing the app and starting again. I have to agree that that new interface is NOT an improvement!

Update of update: it’s been a while that my Instinct stop connecting to my phone. Now I noticed the instinct is a few minutes behind every day - half an hour behind in a week. This is not acceptable for even a simple watch in the city, let alone on multiday hikes out of internet connection. I used to love it but with sadness I am switching to another platform. Update: nope! v5.4 still not working for my instinct solar surf. It stopped connecting since the latest update. Bring the old app asap, or I'm switching to the other platforms.

The only app on my phone that despite constant updates glitches endlessly…fails to pair properly or takes forever to pair to my watch, suddenly can’t use the back button or swipe backward to go back to previous page. Have to end app and reopen. Makes me want to switch back to Fitbit. Never had any issues with their app.

I love my Garmin devices but I hate the new layout of the 5.0 Garmin Connect version. According to comments in various forums, I am far from being the only one. Please give us the option of switching to the old layout.

Garmin devices are fine but this app is absolutely terrible. Each update will brick connectivity. Haven’t been able to sync any of my 3 devices on my phone since last update.

New interface isn't great and it seems like the watch has a hard time syncing now.

Fix your app. It can never log in when I want as it always says there is an issue. I can only get in after I get a notification.

Love my garmin watch but the updated app is terrible. The layout of the older version was much better, easier to find data and add stats. If you have the older version I recommend that you do NOT update. Please bring back the older version.

I’ll summarize the transformation. I used to verify my stats, look at my data, several times a day. After the upgrade, I tried to digest the new UI, but it has no purpose. I don’t have the time to navigate through empty tiles. The result: I’m bringing up Connect only to sync my watch, about every week. I’ve abandoned looking at the data, and as far as I’m concerned, what I can see on the watch is pretty much what’s left of Garmin usefulness.

Please bring back the classic home screen, at least as an option. It was much better, intuitive and compact. Now it’s a pain to find what I need, even with the customization. I hope the product manager reads this.

The previous version of Connect provided the information I need in an easy to view dashboard. The latest version is less intuitive, and makes it more difficult to view your data. I am so disappointed that I have lost interest in using Connect. Bring back the previous version Garmin.

Still no iPad version after all these years? Why am I squinting at a fuzzy, vertical depiction of my phone? I feel like I'm wearing someone's hand-me-down socks.

Super slow to sync info from Fenix 7 pro. Won’t load news feed at all. Way too many clicks/swipes to see what you want from the home page compared to the previous app where everything was just there. Classic case of an update for the sake of an update. Fire whoever did this.

Bring back old design — this one sux!

I haven’t been able to sync my data for over a month after several updates releases. This new interface is worthless please go back to the old one. Disappointed in Garmin no longer a reliable product.

Previous app display was excellent, the current display is terrible. Since the update my sleep and body battery do not work. I have been using Garmin connect for 5 years and I am unhappy

This new version is horrible for usability! It is as if some non-athlete who works for large corporate IT department building PowerBI dashboards. This is not supposed to be such an application and is not for corporate managers. Please bring back 4.77.1.

Cette mise à jour n’apporte rien de plus et ce n’est pas très intuitif

Hey Garmin I thought that we are getting better. Worst update ever.. please fix it..