Join. Earn. Get Rewarded.
SHOP & EARN REWARDS
Get rewards points on your everyday purchases when you scan your app barcode*, then browse our rewards menu and use points to get free food and drinks. Earn faster with bonus points offers and point streaks on select snacks, drinks, and products. Don’t forget to take advantage of our punch cards to unlock additional free rewards!
FIND DEALS
Get exclusive offers and money-saving deals on your favorite products like pizza, coffee, ice cream, donuts, snacks, energy drinks and bottled water for 7Rewards members.
ORDER DELIVERY
Get food, alcohol, candy, snacks, drinks, ice cream, coffee, groceries, health needs, household essentials, and more delivered anywhere you are in about 30 minutes. Super-Fast Delivery. Get your order delivered to your door 24/7. We deliver over 5000+ items including Slurpee® and Big Gulp®, coffee, pizza and sandwiches, and even beer, wine, and liquor (where available, 21 years or older of course) across major metro areas.
FUEL SAVINGS & PRICE LOCK
Find our 7-Eleven branded gas stations and fill up on gas for less. On your first 7 trips, you'll save 11¢/gal. After that, you'll receive everyday member savings of at least 5¢/gal (varies by state). Plan your next gas station visit today with Price Lock. Price Lock secures the gas price for 4 days in a participating gas station by finding the lowest fuel prices around you and holds the price for you with Price Lock. Unlock and Re-Lock anytime and know you will always get the best price even if your locked price is higher.
7-ELEVEN WALLET
It's easy to pay with your phone. The 7-Eleven Wallet makes checking out contactless and easy. Get started when you load your Wallet with cash, credit, debit, 7-Eleven gift cards or Apple Pay®.
MOBILE CHECKOUT - (AVAILABLE AT SELECT 7-ELEVEN LOCATIONS)
With our contactless checkout, you can shop and check out with your phone. It’s as easy as scan, pay, and go. Scan the items as you shop and skip the line when you are ready to checkout. What’s more, Mobile checkout users get discounts, exclusive deals, special rewards, and rewards points on every transaction.
NOW AVAILABLE AT STRIPES STORES
Start saving big and earning rewards points on everything you buy at Stripes stores. Redeem points for free food and drinks. Get tacos and family meals from Laredo Taco Company, beer, and groceries to go with curbside pickup at select stores.
*Points exclude services, fuel and age-restricted items including tobacco, lottery and alcohol
7-Eleven: Rewards & Shopping Positive Reviews
3rd shift asst managerI work at the one in front of the new jeep and dodge dealership in Spartanburg, South Carolina and my manager, which is a third shift assistant manager taught me just about everything I know, except for what I’ve had to learn on my own. She is one of the best people in person I’ve ever worked with if there could be more people like her in management a lot of these places would have more employees. She works very, very hard, under the circumstances that she goes through, I give her more than a five gold star. If I could give her 100 gold stars, it still wouldn’t be enough. But she is very well thank by me, if anything was to ever happen to her that store is going to go downhill. I really appreciate everything you do for me and she is the only one. That I’ll let call me rere I look at her as more then a manager or coworker. She is a friend. And I really really do care about her as a friend. Keep it going, and you’ll always be in my thoughts and prayers, and you know exactly. Who you are.Rere tylerVersion: 3.9.370
App discountingTo whom it may concern
On multiple occasions, I have entered different locations without having my cell phone to be able to use discounting that is applied.
I am aware that entering my phone number at the point of sale should apply the same discounts because my phone number is tied into my apps of reward. Unfortunately, this is not the case for pumping gas, or receiving discounts on items, such as beverages from the fountain, although the modest $.30 difference( large beverage drink in this example) most people would scoff at for me, it is the principle of the advertisement that coincides with the use of the app. I was told on more than one occasion that it was the computers. Obviously, I am not blaming the rep/cashier at the point of sale. However, once the difference has been acknowledged that the discount did not apply, I do think that the right thing to do is to correct the error at the point of sale, instead of overcharging, shrugging your shoulders and asking if i wanted to continue with transactions.
I hope this message falls on the correct set of ears and it is used for education and possibly correcting the computer errors so reps don’t have to give a customer A DUMB look and not be able to problem solve..DahnPVersion: 3.9.370
TerribleI put money in the wallet for gas since I have a store right across the street. Worked great at first but over the past couple of months I’ve had nothing but issues. At first it was just annoying little things like having to force close the app to get it to finally pull up the store location I was at so I could pay for my gas. Tonight was definitely the worst. I tried to pay using the wallet at the pump and it would either allow me to pick pay with wallet and then go right back to trying to use Apple Pay or it would simply say “get started” like I’d never used the wallet before. Even tried going into the store to have them ring up the gas then pay with wallet and it just spun every time the two different associates tried. I have over $50 in the wallet that I can’t even use now. I’ll definitely be calling and getting a refund or disputing the adding of funds with my bank..CeeJay326Version: 3.9.10
Very useful appI love that the promotions on this app allow you to earn points without making a purchase, and that the app is easy to use in store and can be updated immediately. It’s important to me that the rewards app be available in the future, so I would prefer if referral reward points be given when you refer someone and they make a verified purchase. I know most people but all of their stuff at full price and many people just aren’t willing to download apps on their phone. One thing that bothers me is that once you verify your age, the pop up telling you to verify your age doesn’t go away. It makes me worry that my age isn’t verified, but when I click on it, it turns out that yes, in fact, my age is verified. I also dislike that 7/11 stores do not accept all cigarette coupons and that you must use digital coupons approved by 7/11. Many times I would prefer to use the paper coupons sent to me in the mail..HangmeuptodryVersion: 3.6.60
The only wayThis is the only way I purchase gas unless there happens to not be one in my vicinity being that I have 2 homes. Being able to pay with your phone while you’re sitting in your car next to the pump is very convenient especially if the weather outside is inclement, you don’t have to worry about the card reader not working at the pump which happens all the time. The only reason why I didn’t give it five stars is because there are 7-Eleven that have Mobile as the gas station and you don’t obviously get the discount that you do if it’s a 7-eleven pump. To this day, I can’t figure out why they wouldn’t just only have 7-Eleven pumps but I’m sure it has to do with the fact that the 7-Eleven store was around a lot longer and therefore some of them have different gas stations associated with it. So you have to pay attention when you’re looking on the app to make sure you’re not on the 7-Eleven convenience store but on the 7-Eleven fuel pump..ScubaKing63Version: 4.0.11
Great rewards! ThanksSo i go to 711 everyday maybe even twice a day. The only thing that bothers me is that i don't always remember to grab my phone before going in so i miss out on a tremendous amount of points ..I could run to car but the whole point of this store is fast efficient purchasing and running in and out is a waste of time! Please consider entering a phone number at register or even allow me to scan my receipts at end of day. Please?!? I practically pay the rent at my location ...lol no joke! Oh and another cool thing would be using points to enter a “pool” per store that would allow you to obtain one of the fixtures they display stuff on after they are finished using them..like the corona fire pit they currently have displayed. Where does that stuff go?? I want in! Lol i know the employees prob deserve those perks! Because the certainly and one heck of an awesome bunch of people! Cheers! Thanks for reading my review!.MisstreesaVersion: 3.1.8
7-11 clientI was extremely tired but wanted hazelnut coffee with hazelnut cream. This was the third 7-11 I visited but they had what I wanted. The bonus was a free muffin. Approaching the register, I thought I removed $3 and a bag full of change.
I gave the worker the bills and change for a total of $3.06. Moving towards the exit door, the worker advised me that I overpaid by $1. I thanked him and explained I had just finished feeding the underprivileged a Thanksgiving meal and there was so much food left over so they were able to take a meal home for another time. The worker thanked me for my service to the community. I smiled and thanked him.
While sitting in my vehicle before leaving the parking lot, there was a knock on my car window. It was the worker with the corn muffin I picked out with my coffee that I forgot at the register.
That was a fabulous move. I now need to change which 7-11 I do my business at . 😉.TrishmkVersion: 3.9.360
No XL Coffee Cups for 2 monthsThis is by far my favorite stop because I can get off the freeway and on easily. BUT for AT LEAST 2 months and probably longer they don’t put out the Extra large cups for the coffee. Now I get that they don’t like to play ball with the 7-eleven promotions but come on 2 months no extra large cups. That’s not fair when even my most disliked 7-eleven stop offers the cups. I get coffee every day with my husband Monday-Friday & sometimes even Sundays. I like that I can have flavored and he can have regular. Which is why we just don’t brew at home. But the guy working the regisois an amazingly nice person and so is the lady doing coffee which I believe is the owner. Just hate that they are holding out on the XL coffee cups. AND she even hides the large in the corner so that if you are not a regular you would just get medium. Sorry but not right.HynaVersion: 3.5.3
I hate he new app updateI love going to 7-11 however when my husband and kids and I wanted to go (which is usually every other day) we gain that 7th cup fast and since the new updated app I have gained the cups and they have sat in my wallet in the app but the app is not letting me collect them. When I get to collect something it takes my points away. I’m not sure why. I have called and emailed about this and there seems to be nothing that can be done on this issue. No one knows what the deal is I have signed out and back in as well as deleting it and downloading it again on my phone but no one knows what the problem is in this app. I am about to drive to Dallas to the corporate office and talk to someone they are only 3 hours away from me. It seems every time I call I can’t get anyone who speaks English anyways and when I do they still don’t know why I can’t claim the free drinks. Can we please go back to the old app..Jenn isnt happyVersion: 3.6.50
ChristiThe guy working the night shift was very nice and even when I’ve come at night before he’s has always been great. Ashu, Dogar and the guy who is the owner are all very nice and have great customer service. The only person that works here who doesn’t have good customer service is a female. At least she doesn’t work here all the time. She doesn’t smile, say hi or if a customer says “hi” she doesn’t say it back and when you hand her cash for your purchase she slides the change on the counter and doesn’t place it in her hand. On my last visit here, she was yelling at an employee while he was helping me. This is the best 7-11 that I’ve ever been to and overall has the best customer service, employees and fresh food and ice tea. I love coming to this 7-11. My family loves this 7-1- too!!.Gameplayer2511Version: 3.0.7
7-11 on Lyons & AppleThis is my favorite 7-11. They have the BEST ice (important to me), they have diet Dr Pepper in the fountain drinks (others don’t) and most importantly, the people who work there, specifically Janet & Sandra, are by far the kindest, most caring staff especially for regular customers and they always want to make sure the customer is happy. If the store is out of stock on something, they do their best to help find a similar item or even give an approximation of when the item will be in stock. When customers are belligerent or angry, they diffuse the situation sometimes at the risk of their own safety. It’s wonderful to see how many police officers come in to get something & are treated with such respect. But again, Janet & Sandra treat everyone with respect. They even ask me how dialysis is going for me or give me a heartfelt wish for a good treatment that day. Thank you for these wonderful people..BlessedValVersion: 3.9.270
Out of CoffeeThey r always out of coffee during the morning rush hours. There is a promotion going for coffee, which means there should be around the clock monitoring. Every morning I go I almost all the time must wait for columbian coffee to brew, while a crew member stack shelves, which to me is not a priority during rush hours. Also the coffee station is not well manned; wet with coffee, sugar, milk etc. That too should be manned continuously.
On a whole the staff is very friendly and cordial,except one guy who always seems to have an attitude. Doesn’t smile at all, and when u tell him they r out of coffee, always seems like he has an attitude.
Love the app that I can scan and pay electronic.
Overall, love the store, the Columbian coffee (my choice),convenient location, the rewards and perks..My7-11Version: 3.4.9
Need to pay with app to get pointsApp is okay, but the clerks are not well trained in scanning. After loosing points and thinking “hmmm… I thought this coffee would be free”, I realized that most clerks act like they are scanning you phone but are not. There is no green light / check that tells you the transaction was good. Outside of getting a paper receipt and constantly checking your transaction history, the only way to ensure you are getting credit is to pay with the app. This forces the clerk to actually do the scan. Downside to that is you will often be stuck 1-2 minutes while the clerk figure out what to do.
So, app is fine, but the overall ability to use the app is poor. If they said up front “you have to pay with the app to get points” I’d be okay. At the moment it’s more work than I’m willing to invest in..DunfeeJDVersion: 3.9.350
So aggravatedSo I just made a purchase with my 7eleven app, as I loaded money into the wallet, and instead of getting the $2 muffin and coffee deal I was charged the FULL PRICE of $4.69! When I asked tb guy behind the counter why that was, he said its because I would have had to has a DIFFERENT BARCODE scanned first and then the wallet barcode! HELLO, newsflash, if you have the app with the 7eleven wallet, then you have a rewards account! Why should TWO separate barcodes need to be scanned?! This is stupid, and I want my extra $2.69 back! It might not seem like a lot of money, but it's the principle of the matter. You need to change it so that if you are paying with the wallet, you automatically get the discount!.Selenay2kVersion: 3.9.300
Not stocked wellI love the coffee bar and the selections that are offered at 7/11. Although it’s one of my favorite places to go, the coffee bar was un stocked and things ran out... I wanted the chai tea latte but they were out, so I had no choice for a cup of regular coffee (which was not fresh). Then as I’m making my coffee the cashier tells me there isn’t any sugar available they ran out, so I’m trying my best to just make a cup of coffee as best as I can but I was just not even in the mood for my cup by the time I got in my car. I love my 7/11 stores but being stocked up and not having a good selection any time of the day/night is a bummer after I worked all day! Cashier was nice and helpful (still looked in the storage for items even knowing they were out) so it makes it better at least for a cashier in a good mood..Melimel2386Version: 3.9.220
Support pleaseI racked up a bunch of rewards now I can’t get into my account. The free coffee expires and going to 7-11 almost every day I never saw the free golden doughnut. Can support please help me get back into my account? I’m just about done with 7-11 very poor execution this app. Ps not all 7-11 even are capable of accepting the app too! *** update they responded with a phone number that I already found and called a few days ago and guess what? Still no response. I’ll call again and give an update. I’m beginning to dislike the overpriced 7-11 experience. I can’t wait to talk to someone.
The issue was my Facebook got deleted so my account was not able to be logged in. After 13 mins with support I created a new account with a new email. I hope it’s not tied to my fb anymore. Time will tell..LongdomsilverVersion: 3.9.370
Great! Don’t update lol!Awesome app. Earn rewards really fast and there are so many random deals to take advantage of. I downloaded the app just in time to take advantage of them giving away a Nestle cookie sandwich everyday for FREE by just scanning the app. Plus you got points for it even tho you didn’t pay anything. Awesome! Smart marketing because I used to go to Quiktrip everyday and buy stuff now I will frequent 7-11 instead because of these rewards and great deals. They know giving away some things free brings customers and I most certainly always buy other stuff anyway when I’m in there. Great job! I took 1 star away because they’re changing the reward system from 25 to 10 points per and it makes me sad lol. I understand the 25 was probably racking up too fast for people..Monkeybi2nessVersion: 3.1.6
AwesomeI don’t usually go to this 711 because it takes forever and it’s a pain to get in and out of it and it’s always extremely busy and the people have been rude, however I went in today to get my 1.2 billion dollar lotto tickets and of course the line was a mile long however the two people working were AMAZING with how busy they were they had everything extremely organized and they had amazing spirits along with the sun glaring right in their eyes. They got people in and out swiftly and they worked so good together as a team. They deserve an extra day off for everything they have to deal with as everyone was buying lottery tickets..Navynurse35Version: 3.9.360
Horrible appDespite all the advertising about the app, it doesn't even work a lot of times. Every time I try to use it, I get a window saying I am on the phone, even though I am not, and that I am off-line, which is not the case in reality.
I emailed 7-Eleven so many times to say it wasn't working a few months ago, and someone wrote only to say they would get back with me, but no one ever did.
The function on the app but to get a help did not work at all, or even access any help. Once I got it to work, it was OK, but I really didn't get all the deals from it I should have, because of all the times it didn't work.
You have to spend a lot of money at 7:11 to get anything for free from the app.Tranquility hippieVersion: 3.1.0
79 cents misleading advertisingGot coffee 12:15 full price, guy ahead of me had 2 coffee complaining too about it not being 79 cents AS YOU ADVERTISE I explain to guy it’s 7/11 playing games with customers, advertising 79 cents coffee 12-7 pm but charging full price me myself stop drinking your coffe due to misleading customers, the coffee I got was for my wife who works near by who wanted coffee ! I think 7/11 has got some nerve with misleading advertising which I been putting out on twitter n Facebook ! I think it’s horrible n when you mention it to any 7/11 store they pull the “ I have no idea what your talking about which makes it 100 worse! Absolutely disgusting!.Jimmylaury6Version: 3.6.91
ConvolutedEdit:
After leaving my original review, 7-11 did reach out to me and took care of the issue within a couple of days. While I had previously called their rewards program to try to get help with this, the support I received after my review was courteous, quick, and resolved my issue. Thank you!
Original review:
My most recent issue is that I just changed my password online, went to the app, signed out the signed back in with my new password and my 300 points were there for a second then vanished and now it shows I have 0 points.
My biggest issue is that I had a card before the app came out. I use my phone number to accumulate points, but have lost the card. When I try to add my phone number to my account, it fails and says this number is associated with another card. EXACTLY! I’m trying to combine them, but the app won’t let me. I’d live to access my 2300+ points in the app, but I can’t. I’ve called 7Rewards and they opened a ticket, but still no resolution.
This app has dropped 300 points and won’t allow me to add the 2300 points associated with my phone number. Tell me what you need from me to fix all of this!.Aviator19681Version: 3.4.2
So disappointedI have been a patron of 7-11 for 40+ years. I got the rewards card a very long time ago. I’ve just loaded it back to my phone because I have over one thousand or so points. I pay full price for coffee and still these people know the app doesn’t work. Well, I cannot register with any email, no phone number(although this comes up in store) and no resetting. Also, it is choosing a FB act I don’t use. I simply cannot use it. So, therefore, I simply get coffee from QT. Other things yes. It is 0.2 miles from home. If there was a helpful number or email, this could be solved. Until then, QT is what it will be!!.DBL MasterVersion: 3.5.11
ComplimentAlways gd deal and the location I went service always great pleasant and polite 41 and oak in Vancouver..LangarapopoVersion: 3.2.5
Great ladiesThe ladies here r always so so so nice and fast..Kim1537Version: 4.0.5
Tax on Gift CardWhy theres a tax on the gc i bought?.KurikurinoVersion: 3.5.1
New update is greatI love the latest update. It is a lot more stable. With the old version I had to constantly verify my phone number everytime I opened the app. This app looks much more modern and sleek..Miserable in WinnipegVersion: 4.0.5
Helpful cashier at 72 bd ave and 200 st Langley EssoFemale Cashier was smiley and pleasant and helped me to use mobile check out . Outstanding. Always have good experience at this location.Sca-mmmVersion: 3.9.370
KathyCashier very very nice lady dealing a lot with the system down and people are getting aggravated because they’re not getting their points until it happens and it’s back working but she’s been very patient and nice to people considering they’re not..Kathy burghardtVersion: 3.9.370
Good storeI totally benefit from this app I get free stuff no.Bazooka pantsVersion: 3.9.370
Fast friendly serviceI go to this location on Homer Street often and the staff are friendly and quick..Racerboy838Version: 4.1.1
App problemThe store is great but the app is so slow like it takes forever to get in it would be nice if u guys could speed up the app so when I am in the store I don’t have to worry that I have to pay I paid two times because this app won’t open.MajidanVersion: 3.4.3
Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 4.1.1
7-Eleven: Rewards & Shopping Negative Reviews
Soda barVisited this store today as I always do. One of the worst I’ve been in. Told them they were out of Dr Z pepper Root beer an Diet Coke to return 5 hours later that they new about it but weren’t sure they had anymore. Also came here a few weeks ago wearing a fitted dress I had to leave store to get my phone for payment and when they didn’t have 2 out of the two products I was looking for I left to basically be accused of stealing a drink Really?? I asked the lady where she thought I would be hiding it and the time b 4 that using my ebt card buying cold and hot drinks I paid cold first and she gave me the balance a charge for large coffe I grab my cold drinks leaving my friend to pay for his coffee and five minutes later he comes out saying I didn’t pay for my drinks so I checked my friendly little app at hand to see that the charge had been processed meanwhile holding up the line making it seem like once again I stole something out front of all theses customers sheProceeds to tell me that the cashier had voided the whole order and wanted to re-charge me for the beverages it was at that point in time I said she could keep her beverages and that she needed to reimburse me for the original order how embarrassing and humiliating can one store make a person feel one more time and my thoughts are going to be going in a different direction shame on theses employees they have no respect for the people paying their paycheck.SodafancyVersion: 3.9.370
The worst “rewards” program out there.With the money I spent over the last month, ALONE, with 7-11, I could’ve gotten two free meals worth of food with other rewards programs……. with 7-11, I have enough for a whole, SMALL cup of coffee. I’d laugh if it wasn’t so sad 7-11: please don’t constantly bug us about using this program if the returns are so insultingly meager. Really. Really sad.
And why are NONE of my coffees credited toward this supposed program I see on the app for a free coffee? I buy them EVERYDAY and have one next to me, as I write this, and can take a picture of the PILE of them in my paper trash. Or, I suppose I should say, I have my LAST 7-11 coffee sitting next to me. And yes, I am one of the few Americans who actually won’t give someone my business any longer, after promising not to.
How this app has almost 5 stars is BEYOND me, considering the fact that I see NOTHING but negative reviews. I’m guessing Apple has some sort of rule in place, where bad reviews are eliminated, once the company places a fake, sugarcoated response under it, that solves NOTHING. Lol. And I’m guessing mine is a double whammy, now that I’ve brought them into the picture. It truly is disgraceful to see just how dishonest corporations are allowed(by the government and us civilians) to go on playing the games they play..Tommy6XVersion: 3.9.240
DO NOT USE 7-11 DELIVERYI’m always amazed when a major corporation releases and heavily markets a product like #7now but doesn’t catch stuff like... updating delivery time... in a delivery app. Fun fact, the app also does not tell you what it’s password requirements are during account creation or allow hyphens in last names, shows out of stock items as available, does not have a way to contact the driver or modify the order once submitted, sells your personal information (US only so it’s legal to require you to opt in to email marketing and associated data barter), requires you to call customer service and wait on hold for upwards of 45 minutes... to leave a voicemail, and the best part is it’s not even 7Eleven delivering your order... it’s Postmates! Also can’t request a refund on an order through the app, Microsoft Anna yells at you about there being “three people ahead of you” although that number doesn’t change and eventually just dumps you to voicemail, cancels orders hours after stated delivery time without reaching out to customers and in some cases without notifying them, delivers partially fulfilled orders and sometimes charges the full amount. I’d be genuinely amused by the incompetence on display here if it wasn’t standing between me and some skittles... which means that this is true to the in-store 7Eleven experience at least..O0BritBrit0oVersion: 3.5.10
7 Steps for Mobile Checkout?UPDATE II: And stop with the “splash screen” there’s no need to add dead weight to the app and use up valuable time when all the customer wants to do is pay. This new version takes longer and bogs down the user experience. Just hire back the original developer.
UPDATE: The developer response was why they shouldn’t be in the app business. If the issue is too many steps to purchase an item with the updated app, and the response is a phone call, 7-11 needs to rehire the original app developer that designed the easy-to-use prior version. Just removed a star based on the absurd response. ORIGINAL: This app was 100% five-star all around for the longest time until they decided to make the update and now mobile checkout throws stuff into a shopping cart which defeats the whole purpose of speed. It takes seven steps plus verification at the front counter for mobile checkout on the new version of the app. The new app developers were obviously not 7-Eleven customers that just want to grab a coffee and get out and the fact that there is no option for quickly checking out with recent items is another feature that 7-Eleven should have borrowed from McDonald’s..Mr. Harry OttoVersion: 4.0.6
I am deleting this appThis is one of the worst store rewards apps apps I’ve ever seen/used. First, it’s very confusing to look at. Second, it feels like it has bugs that won’t load what you want to load or do what you want to do. Half the screens I tap on give me an error message that says “Oops” when it won’t load correctly. Third, it takes a very long time to gain any points before you can actually earn any rewards - they should at least give you some smaller reward options earlier on. Fourth, the app keeps giving me a notification badge that I have an unread message or something in there, but no matter how many times I open it I don’t see anything there for me, yet even after opening and closing the app my notification badge is still there on my phone. Fifth, I’m trying to deactivate my account before deleting the app - I don’t want them to have my name or address in their files - THERE IS NO WAY TO DEACTIVATE YOUR PROFILE! This means when you delete the app, your name/account is still in their active database. After having this app for 6 months, I feel it’s more frustrating than it is helpful, so I’m deleting it today. I don’t recommend it, unless you enjoy confusing screens, and fake notification badges when there’s nothing for you there..AyoshiVersion: 3.9.210
App and mobile functions keep getting worseUpdated May 6, 2022: Dropping a star and adding to my earlier review below… I was going to use the mobile wallet portion of this app at the urging of a local 7-11 employee, but trying to set it up, it refused to accept my phone number as a valid cell phone number. That’s one way to stop a customer from using your product.
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Original Review: The rewards program has potential, but rather than being generally useful, 7-11 uses it to push specific menu items and products. What’s more, the largest coffee you can redeem points for is a medium. So, it takes a LOT of time and $$$ to earn rewards, and you can only redeem them for specific products that 7-11 wants to promote, and the most basic item in the store, a large coffee, isn’t an option. Additionally, they leave expired offers in the app well beyond the expiration date, cluttering up the app with ads for stuff that’s no longer valid.
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The appearance of app itself is fine, but the rewards program and the maintenance of the content leave a lot to be desired. Dunkin’ does this entire thing 1000x better. Copy them..XankVersion: 3.9.330
Worst rewards program I’ve ever seenFirst of the all the design of the app is nice but is just way to overly user friendly, provides way too many ways to access features and makes it oversimplified and confusing. But my main complaint for the locations in North Carolina at least is that they have the absolute worst rewards system I’ve ever seen at any chain restaurant, gas station, grocery store, etc, in my entire life. Tiered rewards by the 1000?!?!? It takes $100 dollars (on qualifying items mind you) just to get 1000 points because it says you only get 10 points per dollar spent. Imagine spending $100 to get a free ripened brown banana or brownie or a bag of chips... or $500 for two free Red Bull’s. Absolutely ridiculous. And those who say the other ways to get points is beneficial obviously hasn’t played the slurpee game that gives out 5 points on most days. Or am I missing something ? The special promo deals they do at least at the stores near where I live are just not worth the time or money. Especially since they don’t participate in the Fuel Loyalty program. Come on 7-11 I expect a lot better. Bout to start going to Quik trip.Mr. WRRVersion: 3.7.20
Lack of TrainingThe associates are kind when there is no issue; however, when I use the touch portion on the card reader it always reads, “invalid card” and the employee says it aloud. My card is not invalid, but the machine may be broken because when I insert the same card into the card reader, it accepts the payment. That has happened more than once. They must fix the problem instead of telling the customer (out loud may I stress) that their method of payment is invalid. Perhaps it's a training issue. One that I do not experience at any other 7-11. If they are not able to offer the “touch” portion of the payment method for whatever reason at this location, they should tell customers before payment is submitted. They should stop telling the paying customer that their method of paying is invalid. Using the touch payment is the safest method of payment so it's frustrating that no one at this location has bothered to address this particular issue. It's enough already..McrhsVersion: 3.9.370
Not wanting to redeem my free rewardsI had 3,800 points and I redeemed the points for a free medium iced coffee & i had the 7th free cup. I got myself a double gulp for the free cup and I was suppose to get the free medium ice coffee. The worker didn’t know what he was doing and didn’t know how the points worked so he called the manager. When the manager came he said the double gulp was free , I explained to him that the iced coffee is suppose to be free as well and he kept on changing the subject and he said “The double gulp is already free and the ice coffee doesn’t need to be free come back next time. You didn’t redeem the points”
It was right there saying “Your rewards | 7th free cup, Medium Iced Coffee” I told him I just redeemed the points here at the store , I haven’t used them. He repeated saying the big gulp is free not the ice coffee even though the rewards is saying for it to be free. All he needed to do is scan it but he didn’t want to.
If 7-11 is going to create an app they should inform their workers how to understand the app! Because from what I can tell they don’t understand how to redeem my rewards and don’t understand that I don’t have to pay for my REWARDS..Solo.jVersion: 3.2
Exactly what bugs have been squashed?I am a FREQUENT 7-Eleven customer. I’m there at least every other day; it’s where I pick up my supplies for my work day. Coffee, energy drinks and cigarettes...those add up. One of the employees was kind enough to install this app on my phone so that I don’t have to dig out my physical card, and I can easily keep track of my points and rewards, such as free coffee and sales that are being offered. I don’t know what’s happened recently, but today I tried to check my balance and all of my information was wiped out. Only my name remained...my card number wasn’t even on there, and it wouldn’t let me re-enter it. I forgot what kind of message I was given. I’ve uninstalled and reinstalled the app, no luck. I signed out, and tried to reset my password. All I keep getting is “oops...your session timed out”. Something happened with the app, and it’s odd that it was just updated 3 days ago. Sometimes, leaving something alone is good enough. I spent $40 today that won’t count, because I guess I’m not a valued customer anymore. Thanks, “developers”. Smh..PunkinTyVersion: 3.3
App is ok... Customer Service... needs improvement***UPDATE*** They replied with what I put in the first review... yeah, you already told me 90 days. Thanks for actually reading my complaint... (that’s sarcasm... just in case you weren’t aware) What you didn’t let me know earlier is that there would be an email. I never received an email from your company saying they would expire. You should list his on your app since most people won’t look for emails. Or your reps should have said this when they had us download it.
I honestly don’t know why I’m wasting my time on this. It’s obviously not an issue to the company as it actually saves them money not allowing me to use the points.
Haven’t been to 7 11 since this incident.
Original:
So I downloaded the app during SDCC 2017. They were doing a bunch of incentives so I figured, why not. I racked up 2300 points. At the end of December the app ( that I hadn’t opened in 2 months) still showed 2300. I played a couple games and the app shut down for some reason. When I reopened, only 40 points showed.
The answer I got was that the points expire after 90 days. If that’s the case then why were they showing in December? These should have expired in October based on their response. Needless to say, I deleted the app. No one said anything about points expiring. What doesn’t the app tell you? And if it does, why isn’t it in an easy to find spot?
It’s a bummer because I do actually like 7-11..Jerseygirl96Version: 3.4.5
System Designed To Scam YouI downloaded this because I go to my local store a lot for coffee etc., and when I looked into the wallet thing it listed my location as one that lets you pay with a 7 Eleven wallet. As soon as I added money to my account, the option to pay at my location disappeared and now the app says my location doesn’t accept payment with the wallet, despite there being signage up saying they do and the app saying it accepts it when I click anything else - but the function to pay is completely disabled so my money is just sitting there, unusable unless I happen upon a location somewhere else in the future that the pay option actually works at (which has yet to happen).
I’m glad I didn’t put a lot of money in, but I’m frustrated I can’t use the money at all and it just sits there, untouched and untouchable, because the app decided my location doesn’t accept payment after saying it did and allowing me to add money in the first place.
I want my money back..KevinIsaiahVersion: 3.9.250
Can’t use it at many locations… money added is money down the toiletI had an emergency situation in which I had to get some gas money to a sibling. Created an account, loaded up the 711 wallet… turns out she couldn’t use it because they don’t accept it (and the 711 staff at the location where my sibling was stranded was like, I don’t know anything about no app… get bent, scammer! So that was nice.)
It turned the crisis we were already having from bad to worse. We found a workaround, and I thought, well, that was a lot of unnecessary stress, but not that big a deal… I’ll just use the balance in the 711 wallet to fill my own car at the location up the road. Except, you guessed it, they don’t accept it there, either.
So if you want to do what I did and put $100 into the app, you can’t spend it, and you can’t get it out, and as far as I can tell you can’t contact anyone at 711 who can help, but you can look at the number 100 on the screen, so that’s something I guess..BikeishVersion: 3.9.370
Why so many 5 stars the app doesn’t even work properly.I work in the tech field, I work on apps...this is unacceptable for a company of this magnitude to have such a crappy app. My app stated I wasn’t connected to the internet, which was an issue I had months ago when I initially downloaded it and is why I originally deleted it. I downloaded again and it worked fine up until a few moments ago. I pulled open the app and noticed the no internet message. Everything is off of my LTE data, I have unlimited on a major carrier, it isn’t a connectivity issue on my end. So I proceed to delete the app, and now I cannot log in, nor can I make a new account. It keeps giving me an error message. This is a bug that has been ongoing for a while...7-11 developers you respond to all of these complaints yet, you don’t fix the issues? The purpose of these ratings is to help you fix problems and this appears to be a very large one. Will be deleting the app until you all can get your heads out of your arses..@macbeezyVersion: 3.2.1
My Long ReviewBecause of the changes back in I think July 2018, I will more often than not opt for a different store chain now. I’d rather drive closer to home than 4 miles out of my way since going to 7-11 really doesn’t benefit me anymore.
You can look back at the money I have spent since becoming a rewards member until the changes were made. I spent a bit of change at 7-11 because the variety of merchandise worth bonus reward points was awesome and the points per dollar spent was also fair. The variety now- well there is No variety now.
I signed up to participate in the bonus rewards program initially to help my friend in Colorado. She was/basically still is homeless and was/is trying to stay away from an abusive ex boyfriend. She was/is unable to hold down a job because he would find her, cause a scene and she would be let go. I had my friend download the 7-11 app and log in with my email and password. By me spending a lot of money at 7-11 near my home in Texas, my homeless friend in Colorado was able to get something to eat and or drink almost daily. Now it is not worth my time or money to shop 7-11 on a regular basis. It’s sad.
Side note: The new salads are ick. Please bring back the old salads.
Thanks for reading my review although I doubt anything will change except I’m afraid, the continued loss of business for 7-12 stores.
Respectfully,
Rebecca McRorey.?UwonttakemysuggestionsVersion: 3.2.2
3400 points disappeared after update!!!This evening I saw on my 7-Eleven app that I had ~3400 reward points, so I planned to use 1000 points to purchase a Big Gulp drink at the closest store on my route home. I stopped in and filled my cup with my favorite diet soda then went to the app to redeem the “1000 points for a Free Big Gulp” offer before going to the cashier.
But all I got was an “invalid” error message. I closed the app, logged in, and tried again with the same result. The app didn’t mention needing an update, but I went to the iOS App Store anyway, and it indicated the 7-Eleven app DID need an update.
A couple minutes later, I opened the app, logged in, and was shocked to see I had ZERO POINTS!
I clicked on “Missing points?” and it said “you may have multiple accounts. Search here with email address or phone number.” I did, but I knew I only had one account.
Granted, a $.79 drink doesn’t sound like too much to pay, but the Covid Pandemic has wrecked my two businesses, and I’m emptying piggy banks to pay bills. I rarely drink sodas, because that is a luxury when funds are tight, so I have appreciated this loyalty Rewards app to get an occasional soda.
If nothing else, please create an alert on your app when it needs to be updated.
But I still don’t know why my 3400 points disappeared!! Can someone restore them or tell me why an app update would make my points disappear??.Girl frogVersion: 3.9.210
Discounts and RedeemingSo far I’ve had my far share of great experiences and poor one. I’ve had trouble with cashiers that aren’t familiar with the rewards program and had to jump around from store to store just to redeem or even use my rewards. Recently I had received 2 rewards and claimed them without issue, but when it came to the discount cigarettes, the associate was unable to help at all. The deal was for $2.50 off 1 pack of camel cigarettes. When he rang it up, it came out to full price. He was unable to honor the $2.50 off even though it had shown in the app that the location I was at was one that the deal was valid. It also has no barcode to scan to receive the deal so this made it difficult for the associate to assist me any further. I ended up paying full price but was disappointed. The whole reason I went to the particular store was to take advantage of the deal. I’ve tried at another and have had no luck. I like the app and rewards, but a few things need to be changed..AbusingoftheribVersion: 3.2.1
FRAUD! Very dissatisfied.The app is fine, they actually deliver your stuff within the time frame. They work through door dash and postmates though which was a bit confusing but it still worked. Except, every time i would order -which was only 3 times- i would get a $9 charge to my card from ‘Raptorflash’. Then my card would get locked and i would receive a fraud alert message from my bank. I wanted this app to work so badly which is why I ordered two more times in hopes that it wouldn’t happen again but sadly it did. The idea is nice but whoever made the app and whoever agreed to the app is stupid and lazy. Security system needs to be updated. Get your own delivery system instead of using other delivery apps and WHY CANT I DELETE MY CARD OFF THE APP? I just want to remove my card but every time i try to it just says ‘error’. All in all 2/10, wouldn’t recommend to anyone, ever. My new debit card is on the way and i will not be re-downloading this app. If i could give 0 stars i would, Garbage..Dont do it dont do itVersion: 3.4.2
THEY STOLE ALL MY MONEYI have been coming to this store frequently and I had gained close to 7000 points by purchasing all my friend’s items. Then when I got back home I opened the application and discovered that my account was disabled due to suspicious activity!! They told me to call “customer SUPPORT” and so, I did. I dialed the number and then was put on hold for over an 1 hour and 30 minutes!! Finally, a woman picked up and she extremely rude. She was unenthusiastic to help me. After half an hour of me trying to recover my account she hung up on me!! So I called back and started to get frustrated and impatient I was put on hold for ANOTHER hour. Until the same woman finally picked up. Eventually understood my
story told me how to fix but I had recently got a new email and I had forgotten my old email. So she hung up on me again and I was left with no account or not even a new with all my points restored. I am very shocked and angry at this “customer SUPPORT.” DO NOT GET THIS APP, THEY WILL RIP YOU OFF!!!!!!.Diana FopelVersion: 3.1.2
TerribleI go to 711 multiple times a week and have saved up tons of points but when I try to redeem rewards I get “oops member does not have enough” when right at the top it clearly displays all of my points and is just mocking me.
Profile will not allow me to verify my phone number and claims another profile exists using my cell. Believe me, I would not create multiple accounts for 711.
Update: I wish it were possible to give negative stars. Emailed customer service to explain the problem. Got an email back saying I have no points and that the ticket was closed. Signed back into the app to see that they DELETED MY POINTS. Instead of trying to fix the problem they just took my points away (luckily I took several screenshots). It was only a few thousand points but man that’s really effing shady. I really like the people that work at my local 7-11 but I don’t think I can spend any more of my money at a corporation I that pulls this kind of bs..AznprnstrVersion: 3.4.6
ComplaintThe last two times we went in! The employees (a lady and a guy)during the day are always on the phone,not acknowledging their customers and when you have a problem with a price they look at you instead of finding ways for you to leave happy because the tag is there or something is sticker in the wrong spot ! They need people that speak English and are not living on the phone while they have customers! The guy in the night time he is amazing and I believe he’s the owner! He use to work days and always took care of his customers! He knows us as we are on going customers! Something needs to be done! We walked out today due to the lady not acknowledging my boyfriend she was too busy on the phone while he was trying to pay! I have over 15 years of customer service and this is not great customer service at all! Your going to lose great customers with this kind of service!
Thanks.Customer nikkiVersion: 3.7.31
Poor customer service!I get we are all in the digital age, but, to many employees always on their phones while not taking care of customers, listening to their music, running outside vaping when 3 customer are in the store and the other employee is taking care of them, and there, are you talking to me or the person on your phone? Not for anything, but, you get paid to work and provide customer service, my job has a personal electronic policy, may be you should look into one. I spend a lot of money at this store with my vice of cigarettes and beer, what’s astonishing to me is that you sell bud light 18 packs, keep 4 in the cooler, and 30 sitting on the display floor- guess what there’s been 3 time in the last week - no 18 pks in the cooler- maybe if you employees weren’t on their phones they could refill the cooler once in awhile.
Just an insight to what I see while I’m at your store..SprahakaVersion: 3.9.360
Does not always credit pointsI am surprised at all these high ratings. When playing the games utilizing selfies, etc to earn 7 rewards they often do not credit within the 24 hours or not at all. That means you miss out on many free items that could be earned. Sending an email is useless. They take over a week to respond if they even do. When and if they respond they ask “what the issue is”. After you explain, you never hear from them ever again. The people in the store are clueless as one other person mentioned. In one instance the rep scanned my phone after he rang my items up and cleared the register. He said I would still receive the Points which I never did. The worst part of this experience is the support when there is an issue. A friend of mine deleted his app after experiencing the same issues. Other stores such as Dunkin’ Donuts have a much better system and support with their app..NRJ18Version: 3.2.7
APP does not recognize my email and phone numberThe app does not allow me to sign in - AT ALL! I have reset the password, followed the prompts and still cannot log in. Now it tells me that my phone number is in use as is my email with every attempt. Here I thought that it was me putting the information incorrectly (and YES, I do double-check my typing!) but it isn’t. I never wanted to give my phone number at all but it kept asking for it for verification purposes, and kept sending me codes which still doesn’t allow me to logon. All I wanted was to see if you still had certain items still available. You shouldn’t have to log on just for viewing purposes! Not happy at all. I can’t even use my other email address to register because that option isn’t available without doing a different phone number! How stupid is that!.Smileeface63Version: 4.0.8
Needs improvement, can be very buggyOverall, I like this app. The fuel savings is a nice touch, and being able to pay from your wallet is nice as well. However, the wallet is where I tend to have issues. There have been SEVERAL times when I only add $10 to my wallet, and then later that same day, I decide to add my funds to my wallet…but the app won’t let me. I get an error message stating that I have reached the daily dollar amount that can be added to my wallet. Huh?! After only adding $10?? What’s the daily limit anyways?? The app offers no further help when this happens. I also think that the fuel amounts should be broaden. There’s no option to do $15, $25, $30, $40, $45, etc. I may not always want to add the options that are currently in the app. Please update it to fix these issues..TallkennyVersion: 3.9.370
WowI go to the store almost daily and never normally have an issue except for the coffee being old. I went into this location as usual this evening, there was 3 employees there, 1 I’m assuming was new, and the 2 seasoned employees were incredibly rude. I attempted to brew a pot of fresh coffee myself, as I always do, so that I don’t have to bother them, and the 1st employee stopped me and was so nasty that she had to brew coffee. Now mind you, I was brewing it myself again to not bother them. I did not ask her for help. She took it upon herself to take over and then was a jerk because of it. Then, upon checkout, I grabbed a pack of muffins and noticed they expired tomorrow. I asked if these were the only ones because they were basically expired and she said yes but did not care that they were out of date. Just a horrible experience! But let me sip my jerk off coffee and eat my stale muffins in peace lol.Not tonight broVersion: 3.9.260
LIARS!!! False advertising for bonus points.Made 4 more attempts to get the bonus points but never got them. I got an email saying I was going to get some coupons to use because I didn’t get the bonus points. I sent my address that they asked for and I haven’t received anything.
Now my 4th attempt at getting my issue resolved. I’m just going to copy and paste so that I don’t have to retype everything over again. **************************************This is my third message on my issue. I made a purchase yesterday of Jack Link’s jerky. I only purchased this product because there was an offer of 1000 extra bonus points. I took a screen shot of my points prior to the purchase and after the purchase and the 1000 bonus points were not awarded. I have sent two prior messages on this issue and I have not gotten one response back. Please make contact with me so that the issue can be resolved..TheBigRay34Version: 3.4.0
Will not let you delete account!I downloaded this app just to have a slurpee delivered while I was sick. After finding out that slurpees were “unavailable” for delivery I tried deleting my account. However every time I clicked “delete my account” it redirected me to a page that said I wasn’t able to delete my account due to living in the state I was. Which isn’t true there is no law against it. After reading a how to guide (yes it really came to that) I was instructed to go to their website, however after entering both my phone number and email to sign in I was repeatedly just given the message “error” or “web registration is currently closed.” Basically I can’t delete my account and now I will get flooded with spam emails which I will never read.
tldr: DO NOT DOWNLOAD AND CREATE AN ACCOUNT YOU WILL NOT BE ABLE TO DEACTIVATE THE ACCOUNT OR DELETE THE DATA 7-ELEVEN HAS ON YOUR ACCOUNT!.Specialops728Version: 4.0.6
App is brokenApp is completely broken won’t let you sign in or make a new account.TicostarVersion: 3.2.4
Scanning my Drivers LicenseWhy do you want to verify my age (scan my drivers license)? You were offering 2000 points, but now you you are offering 1000? Sorry my privacy is worth more than that..1,2 DCEVersion: 3.4.7
BrokenShows 0 points despite purchases multiple times a week for over a year. Also prompts “Please select a store in the US” every 2 seconds despite us being in Canada and selecting a Canadian store when I created my account..EmmyjeeVersion: 3.4.2
7-eleven pointsI used to have a 4000 points but after the update it suddenly became only 51. Real disappointing.....JustaslurpeeVersion: 3.4.0
ErrorFilled in all the fields then got “domain error can’t complete” just so you know this is annoying.Bill1247652Version: 3.2.7
Points disappear!I've had 10,000 points, enough to recieve a carton of Almond milk and when I went to use the points, they just disappeared! It didn't happen once but TWICE! I've complained about it and 7eleven was good enough to reinstate them but I went to use it again and they were GONE!.PunjabimanVersion: 3.9.370
Fingers in the foodI have seen workers grabbing fries straight from the container with their bare hands and eating them behind the counter.
Definitely not buying any hot food from that location..Skala72Version: 3.5.2
TrucepoooFirst time using the app and it didn’t give me any free offers or points even though that’s what it advertised..TrucepooooVersion: 3.4.8
Canada isn’t Canada?When I try to look at locations in the app, it tells me that my profile is for the wrong country, so I click to go change it to Canada, and it’s already on Canada….Tashi L-PVersion: 4.1.1
TrashThe redeem section is blank since update. Brilliant move, have a rewards app where you can’t redeem rewards. Trash.Themaxpower1Version: 4.0.6
The only (unusual) app which doesn’t let you reset passwordHave been a app designer and web developer and taught novice developers. This is the only app where the users are never able to reset their passwords. Never seen this missed feature from a Branded company assuming they hire experienced web / App designers..PerfectcriticVersion: 3.9.370
BoooHate the phone verification… i changed my number now i can’t get on !!!!!.Macie DannielleVersion: 3.9.370
App SUCKSApplepay does not work in app. Cannot add app to wallet it keeps saying oops something is wrong. Duhhh, ya think? Mobile ordering does not work. Delivery does not ask for address and says pickup only. I cant ever get the delivery promo discounts. App SUCKS!.WiFiWiMaxVersion: 3.9.370
Worst AppI hate this app. Unusable trash. 0 stars. Fire the programmer..AwesomePossum87264Version: 3.9.370
Generally okay, account management is poorApp functions really well, does everything except add the card to apple wallet.
Requested to delete my account to resolve the wallet problem, now my Sign in With Apple token is stuck on their end, and I can’t even go as far as to use hide my email with SIWA. Completely locked out, lost my points for nothing. Bonus: they don’t respond to your data privacy tickets. Been a month..TyJoKoVersion: 3.9.370
Can’t log inDoes not let me log in because every time it sends me a code it says it’s the wrong code or there’s a problem and can’t make a new account because phone number still in use.LyteMusicVersion: 3.9.370
Super Buggy AppApp is unusable. Apple Pay doesnt work. Login sometimes freezes. App looks like it was developed by a elementary school student.Bestie BestVersion: 3.9.370
No way to add point card to Apple PayPls fix the bug.Sebichan.Version: 3.9.370
Self checkoutDONT USE THE SELF CHECKOUT AS IT CHARGES MORT TAX (Toronto ont. Tax is 13%) it’s charging 15-18%
I’ve been dealing with 7-11 with this issue since April 3 2022. (Still have not received any money)
Who ever I talk to regarding the issue they all say they are doing what they can to resolve this problem. No one has contacted me I always have to contact (2-3 hours each time on the phone ) 7-11 to see how the progress on my issue is going, I get the same answer
We are working on it..Timekeeper ChrisVersion: 3.9.370
Where did my points go??I had 10000 points like 5 minutes ago then suddenly they all disappeared and nothing is telling me why.N0nam34m3Version: 3.9.370
Can’t add to apple WalletSays oops something went wrong.Sw6leeVersion: 3.9.360
Unable to loginI have tried around 20 times to login to my account. Tried to my phone number and my email. Used Password. Created new passwords. Verified my account with a text codes. Nothing works..PpppiiisssseeedddddVersion: 3.9.360
Somethings wrong with appTried installing app several times, provided an email and then it asked to verify by mobile, entered my number told it was valid, all in all I ended up deleting the damn thing as it wouldn’t allow my to verify anything. I gave it 1 star as it won’t allow you to go lower, just tried to reinstall it yet again asked for a mobile number I provided one it sent me a text saying here’s a number to verify so I typed that in and hit the button and the number I had just entered disappeared and it says no number was entered, hey 7-11 your app is a POS.BigD164Version: 3.9.360
GameI had 2000 points and I played the games that they had on the app and now I only have 50 points..7-11 app sucksVersion: 3.9.0
The app doesn’t loginI use to use this app on my old log phone. When I updated to an apple, the app no longer allows me to log into my account associate to phone number. It sends me the verification code, never move past this. I have even tried signing in via email address and change the password. Nothing works. Little disappointed because I have earn lot points that now can’t access..Saev13Version: 3.8.60
App won't open after the recent updateIts been updated just 2 days ago but it keeps crashing. The app won't open. Please fix this..Viber 1Version: 3.5.12
Misleading claims! (in my opinion)They advertise 1000 free points when you sigh up. It DID NOT EVEN LET ME MAKE AN ACCONT!!!! It just said “Please enter a valid mobile number” like what do they mean they are not even letting me make an account. Let alone get the 1000 points they advertise!.Dave 2000 jan12Version: 3.5.10
Rude service guyRude service guy.
I visited 7 eleven store at 2480 Lakeshore Blvd west today around 4:00 PM. I claimed the lottery win money. There were two Indian guys. One With eye glass and other without. The guy without eye glass told me to wait for 5 minutes. I waited for more than the time he said. In this covid-19 pandemic, people doesn’t want to stay long anywhere. He was collecting and counting cash from another guy. but wasn’t calling me, instead attending every customers coming after me putting the cash on table. I then asked him are you short in cash? It was over $500 winning I thought he must be in short of cash. Because some store tells they don’t have enough cash tell people to try other store. Suddenly he looked at me with rude face and said how much you want, a million? Winning may be $2. I said you work here you should have asked me how much I won. He then added DON’T TEACH ME. Every time I visit this store I find him with rude face. Just because of his attitude I’m changing the store. 7 Eleven enjoy keeping such kind of employee who doesn’t care about the customers especially in this pandemic..KhitokaVersion: 3.5.7
I’m legal!Apps great, I just think it’s BS that I’m being harassed that I need to “verify my age” but can’t until June because I’m under 21. I’m legal in my country, and have been since 2017, so explain to me IN DETAIL why I can’t do what update my account for another 6 months but I get the notification EVERY DAY..A.BearsVersion: 3.4.9
Can’t even leave a feedback on your websiteSo here we go: When me and my daughter signed up separately we both received 1,000 bonus points. We went to redeem the free slurpee offer the first time you guys both took our 1,000-1,000 bonus points away and never gave it back. Why did you jack it? What was the purpose of that? We have a sour taste in our mouth I can tell you that..Tibus01Version: 3.3.8
They advertise deals but you don’t get your pointsNever been to 7-Eleven until I heard about their points system. I’ve bought their deals and three times in a row I didn’t get my points I will not be going back to 7-Eleven..ScumbuddyVersion: 3.3.6
Update is slow!!!The new app is so slow!!! Takes ten minutes to start it!!! So it cost me three drinks because it takes so long to start. Please speed it up as it’s slower than the older version. Frustrating!!!.CjfuiteVersion: 3.0.2
Can’t registerAsks for a postal code, doesn’t let you type letters... therefore can’t register. brilliant design 5 stars lol.Ethan_ShimminVersion: 3.5.6
7 can f*^* offNo longer can get free points unless you verify your age.Niggga who shat on 7Version: 3.4.8
IDAugust 24 at 3 o’clock I was at your Bowen Road store. The cashier swore about the signature on my 649 ticket because the signature was on the back and who the F changed that. I told him he’d have to talk to The gaming commission because I believe it it always been there. To buy a new ticket he insisted on my birthday. I am over 50 and reciting my birthday date is an invasion of my privacy. I will no longer purchase my lottery tickets at any 7-Eleven. I do not look 30 or under and my age and birthdate is none of his business or 7-Eleven’s business. This employee was snotty aggressive rude and swearing while on till. The other employees were standing in front of the 7-Eleven smoking and gossiping. The experience was not enjoyable and I will not return to that particular store again.Mizd24Version: 3.4.3
LocationKeeps saying im in a different location when im in front of the store.None112044283Version: 4.1.1
Location issue with the appI cannot use the order for delivery. The app keeps saying my location is in a different country than my profile. I am in Canada and my profile is Canada. Reported this over a week ago and no updates..Notshoppingat711tillfixedVersion: 4.1.1
Delivery and pick up is brokenConstantly says I’m in a different country even though my country is set to the same one as my delivery address is in. As for pick up, it just says that there are no 7-11s nearby even though I live in the middle of a city with 7-11s everywhere..GetDewey’dVersion: 4.1.1
Bad experience of AppWhen I try to order it always tell me that I’m in another country and when I type in the address it always says there’s is no 7-11 store in this ear, even I type the 7-11 store address. It’s ridiculous! If you’re not ready, please DO NOT upload the App to Apple Store..弱智alphagoVersion: 4.1.1
No CanadaI’ve been using this app for years and now all of a sudden it can’t find stores in Canada. The fact that they know something is wrong and have done absolutely nothing to fix it shows the complete lack of respect and empathy for those affected..Ib1ru122Version: 4.1.1
Currently dissatisfiedI use this app frequently to place orders for my partner to pick up. I just tried to do my usual, and it won’t find me in Canada even though my location is set in Canada..Missus_ParkerVersion: 4.1.1
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