7-Eleven: Rewards & Shopping Customer Service7-Eleven, Inc.

7-Eleven: Rewards & Shopping Customer Service

  1. 7-Eleven: Rewards & Shopping Customer Service
  2. 7-Eleven: Rewards & Shopping App Comments & Reviews (2024)
  3. 7-Eleven: Rewards & Shopping iPhone Images

Join. Earn. Get Rewarded.

SHOP & EARN REWARDS
Get rewards points on your everyday purchases when you scan your app barcode*, then browse our rewards menu and use points to get free food and drinks. Earn faster with bonus points offers and point streaks on select snacks, drinks, and products. Don’t forget to take advantage of our punch cards to unlock additional free rewards!

FIND DEALS
Get exclusive offers and money-saving deals on your favorite products like pizza, coffee, ice cream, donuts, snacks, energy drinks and bottled water for 7Rewards members.

ORDER DELIVERY
Get food, alcohol, candy, snacks, drinks, ice cream, coffee, groceries, health needs, household essentials, and more delivered anywhere you are in about 30 minutes. Super-Fast Delivery. Get your order delivered to your door 24/7. We deliver over 5000+ items including Slurpee® and Big Gulp®, coffee, pizza and sandwiches, and even beer, wine, and liquor (where available, 21 years or older of course) across major metro areas.

FUEL SAVINGS & PRICE LOCK
Find our 7-Eleven branded gas stations and fill up on gas for less. On your first 7 trips, you'll save 11¢/gal. After that, you'll receive everyday member savings of at least 5¢/gal (varies by state). Plan your next gas station visit today with Price Lock. Price Lock secures the gas price for 4 days in a participating gas station by finding the lowest fuel prices around you and holds the price for you with Price Lock. Unlock and Re-Lock anytime and know you will always get the best price even if your locked price is higher.

7-ELEVEN WALLET
It's easy to pay with your phone. The 7-Eleven Wallet makes checking out contactless and easy. Get started when you load your Wallet with cash, credit, debit, 7-Eleven gift cards or Apple Pay®.

MOBILE CHECKOUT - (AVAILABLE AT SELECT 7-ELEVEN LOCATIONS)
With our contactless checkout, you can shop and check out with your phone. It’s as easy as scan, pay, and go. Scan the items as you shop and skip the line when you are ready to checkout. What’s more, Mobile checkout users get discounts, exclusive deals, special rewards, and rewards points on every transaction.

NOW AVAILABLE AT STRIPES STORES
Start saving big and earning rewards points on everything you buy at Stripes stores. Redeem points for free food and drinks. Get tacos and family meals from Laredo Taco Company, beer, and groceries to go with curbside pickup at select stores.

*Points exclude services, fuel and age-restricted items including tobacco, lottery and alcohol

7-Eleven: Rewards & Shopping App Comments & Reviews

7-Eleven: Rewards & Shopping Positive Reviews

3rd shift asst managerI work at the one in front of the new jeep and dodge dealership in Spartanburg, South Carolina and my manager, which is a third shift assistant manager taught me just about everything I know, except for what I’ve had to learn on my own. She is one of the best people in person I’ve ever worked with if there could be more people like her in management a lot of these places would have more employees. She works very, very hard, under the circumstances that she goes through, I give her more than a five gold star. If I could give her 100 gold stars, it still wouldn’t be enough. But she is very well thank by me, if anything was to ever happen to her that store is going to go downhill. I really appreciate everything you do for me and she is the only one. That I’ll let call me rere I look at her as more then a manager or coworker. She is a friend. And I really really do care about her as a friend. Keep it going, and you’ll always be in my thoughts and prayers, and you know exactly. Who you are.Version: 3.9.370

App discountingTo whom it may concern On multiple occasions, I have entered different locations without having my cell phone to be able to use discounting that is applied. I am aware that entering my phone number at the point of sale should apply the same discounts because my phone number is tied into my apps of reward. Unfortunately, this is not the case for pumping gas, or receiving discounts on items, such as beverages from the fountain, although the modest $.30 difference( large beverage drink in this example) most people would scoff at for me, it is the principle of the advertisement that coincides with the use of the app. I was told on more than one occasion that it was the computers. Obviously, I am not blaming the rep/cashier at the point of sale. However, once the difference has been acknowledged that the discount did not apply, I do think that the right thing to do is to correct the error at the point of sale, instead of overcharging, shrugging your shoulders and asking if i wanted to continue with transactions. I hope this message falls on the correct set of ears and it is used for education and possibly correcting the computer errors so reps don’t have to give a customer A DUMB look and not be able to problem solve..Version: 3.9.370

TerribleI put money in the wallet for gas since I have a store right across the street. Worked great at first but over the past couple of months I’ve had nothing but issues. At first it was just annoying little things like having to force close the app to get it to finally pull up the store location I was at so I could pay for my gas. Tonight was definitely the worst. I tried to pay using the wallet at the pump and it would either allow me to pick pay with wallet and then go right back to trying to use Apple Pay or it would simply say “get started” like I’d never used the wallet before. Even tried going into the store to have them ring up the gas then pay with wallet and it just spun every time the two different associates tried. I have over $50 in the wallet that I can’t even use now. I’ll definitely be calling and getting a refund or disputing the adding of funds with my bank..Version: 3.9.10

Very useful appI love that the promotions on this app allow you to earn points without making a purchase, and that the app is easy to use in store and can be updated immediately. It’s important to me that the rewards app be available in the future, so I would prefer if referral reward points be given when you refer someone and they make a verified purchase. I know most people but all of their stuff at full price and many people just aren’t willing to download apps on their phone. One thing that bothers me is that once you verify your age, the pop up telling you to verify your age doesn’t go away. It makes me worry that my age isn’t verified, but when I click on it, it turns out that yes, in fact, my age is verified. I also dislike that 7/11 stores do not accept all cigarette coupons and that you must use digital coupons approved by 7/11. Many times I would prefer to use the paper coupons sent to me in the mail..Version: 3.6.60

The only wayThis is the only way I purchase gas unless there happens to not be one in my vicinity being that I have 2 homes. Being able to pay with your phone while you’re sitting in your car next to the pump is very convenient especially if the weather outside is inclement, you don’t have to worry about the card reader not working at the pump which happens all the time. The only reason why I didn’t give it five stars is because there are 7-Eleven that have Mobile as the gas station and you don’t obviously get the discount that you do if it’s a 7-eleven pump. To this day, I can’t figure out why they wouldn’t just only have 7-Eleven pumps but I’m sure it has to do with the fact that the 7-Eleven store was around a lot longer and therefore some of them have different gas stations associated with it. So you have to pay attention when you’re looking on the app to make sure you’re not on the 7-Eleven convenience store but on the 7-Eleven fuel pump..Version: 4.0.11

Great rewards! ThanksSo i go to 711 everyday maybe even twice a day. The only thing that bothers me is that i don't always remember to grab my phone before going in so i miss out on a tremendous amount of points ..I could run to car but the whole point of this store is fast efficient purchasing and running in and out is a waste of time! Please consider entering a phone number at register or even allow me to scan my receipts at end of day. Please?!? I practically pay the rent at my location ...lol no joke! Oh and another cool thing would be using points to enter a “pool” per store that would allow you to obtain one of the fixtures they display stuff on after they are finished using them..like the corona fire pit they currently have displayed. Where does that stuff go?? I want in! Lol i know the employees prob deserve those perks! Because the certainly and one heck of an awesome bunch of people! Cheers! Thanks for reading my review!.Version: 3.1.8

7-11 clientI was extremely tired but wanted hazelnut coffee with hazelnut cream. This was the third 7-11 I visited but they had what I wanted. The bonus was a free muffin. Approaching the register, I thought I removed $3 and a bag full of change. I gave the worker the bills and change for a total of $3.06. Moving towards the exit door, the worker advised me that I overpaid by $1. I thanked him and explained I had just finished feeding the underprivileged a Thanksgiving meal and there was so much food left over so they were able to take a meal home for another time. The worker thanked me for my service to the community. I smiled and thanked him. While sitting in my vehicle before leaving the parking lot, there was a knock on my car window. It was the worker with the corn muffin I picked out with my coffee that I forgot at the register. That was a fabulous move. I now need to change which 7-11 I do my business at . 😉.Version: 3.9.360

No XL Coffee Cups for 2 monthsThis is by far my favorite stop because I can get off the freeway and on easily. BUT for AT LEAST 2 months and probably longer they don’t put out the Extra large cups for the coffee. Now I get that they don’t like to play ball with the 7-eleven promotions but come on 2 months no extra large cups. That’s not fair when even my most disliked 7-eleven stop offers the cups. I get coffee every day with my husband Monday-Friday & sometimes even Sundays. I like that I can have flavored and he can have regular. Which is why we just don’t brew at home. But the guy working the regisois an amazingly nice person and so is the lady doing coffee which I believe is the owner. Just hate that they are holding out on the XL coffee cups. AND she even hides the large in the corner so that if you are not a regular you would just get medium. Sorry but not right.Version: 3.5.3

I hate he new app updateI love going to 7-11 however when my husband and kids and I wanted to go (which is usually every other day) we gain that 7th cup fast and since the new updated app I have gained the cups and they have sat in my wallet in the app but the app is not letting me collect them. When I get to collect something it takes my points away. I’m not sure why. I have called and emailed about this and there seems to be nothing that can be done on this issue. No one knows what the deal is I have signed out and back in as well as deleting it and downloading it again on my phone but no one knows what the problem is in this app. I am about to drive to Dallas to the corporate office and talk to someone they are only 3 hours away from me. It seems every time I call I can’t get anyone who speaks English anyways and when I do they still don’t know why I can’t claim the free drinks. Can we please go back to the old app..Version: 3.6.50

ChristiThe guy working the night shift was very nice and even when I’ve come at night before he’s has always been great. Ashu, Dogar and the guy who is the owner are all very nice and have great customer service. The only person that works here who doesn’t have good customer service is a female. At least she doesn’t work here all the time. She doesn’t smile, say hi or if a customer says “hi” she doesn’t say it back and when you hand her cash for your purchase she slides the change on the counter and doesn’t place it in her hand. On my last visit here, she was yelling at an employee while he was helping me. This is the best 7-11 that I’ve ever been to and overall has the best customer service, employees and fresh food and ice tea. I love coming to this 7-11. My family loves this 7-1- too!!.Version: 3.0.7

7-11 on Lyons & AppleThis is my favorite 7-11. They have the BEST ice (important to me), they have diet Dr Pepper in the fountain drinks (others don’t) and most importantly, the people who work there, specifically Janet & Sandra, are by far the kindest, most caring staff especially for regular customers and they always want to make sure the customer is happy. If the store is out of stock on something, they do their best to help find a similar item or even give an approximation of when the item will be in stock. When customers are belligerent or angry, they diffuse the situation sometimes at the risk of their own safety. It’s wonderful to see how many police officers come in to get something & are treated with such respect. But again, Janet & Sandra treat everyone with respect. They even ask me how dialysis is going for me or give me a heartfelt wish for a good treatment that day. Thank you for these wonderful people..Version: 3.9.270

Out of CoffeeThey r always out of coffee during the morning rush hours. There is a promotion going for coffee, which means there should be around the clock monitoring. Every morning I go I almost all the time must wait for columbian coffee to brew, while a crew member stack shelves, which to me is not a priority during rush hours. Also the coffee station is not well manned; wet with coffee, sugar, milk etc. That too should be manned continuously. On a whole the staff is very friendly and cordial,except one guy who always seems to have an attitude. Doesn’t smile at all, and when u tell him they r out of coffee, always seems like he has an attitude. Love the app that I can scan and pay electronic. Overall, love the store, the Columbian coffee (my choice),convenient location, the rewards and perks..Version: 3.4.9

Need to pay with app to get pointsApp is okay, but the clerks are not well trained in scanning. After loosing points and thinking “hmmm… I thought this coffee would be free”, I realized that most clerks act like they are scanning you phone but are not. There is no green light / check that tells you the transaction was good. Outside of getting a paper receipt and constantly checking your transaction history, the only way to ensure you are getting credit is to pay with the app. This forces the clerk to actually do the scan. Downside to that is you will often be stuck 1-2 minutes while the clerk figure out what to do. So, app is fine, but the overall ability to use the app is poor. If they said up front “you have to pay with the app to get points” I’d be okay. At the moment it’s more work than I’m willing to invest in..Version: 3.9.350

So aggravatedSo I just made a purchase with my 7eleven app, as I loaded money into the wallet, and instead of getting the $2 muffin and coffee deal I was charged the FULL PRICE of $4.69! When I asked tb guy behind the counter why that was, he said its because I would have had to has a DIFFERENT BARCODE scanned first and then the wallet barcode! HELLO, newsflash, if you have the app with the 7eleven wallet, then you have a rewards account! Why should TWO separate barcodes need to be scanned?! This is stupid, and I want my extra $2.69 back! It might not seem like a lot of money, but it's the principle of the matter. You need to change it so that if you are paying with the wallet, you automatically get the discount!.Version: 3.9.300

Not stocked wellI love the coffee bar and the selections that are offered at 7/11. Although it’s one of my favorite places to go, the coffee bar was un stocked and things ran out... I wanted the chai tea latte but they were out, so I had no choice for a cup of regular coffee (which was not fresh). Then as I’m making my coffee the cashier tells me there isn’t any sugar available they ran out, so I’m trying my best to just make a cup of coffee as best as I can but I was just not even in the mood for my cup by the time I got in my car. I love my 7/11 stores but being stocked up and not having a good selection any time of the day/night is a bummer after I worked all day! Cashier was nice and helpful (still looked in the storage for items even knowing they were out) so it makes it better at least for a cashier in a good mood..Version: 3.9.220

Support pleaseI racked up a bunch of rewards now I can’t get into my account. The free coffee expires and going to 7-11 almost every day I never saw the free golden doughnut. Can support please help me get back into my account? I’m just about done with 7-11 very poor execution this app. Ps not all 7-11 even are capable of accepting the app too! *** update they responded with a phone number that I already found and called a few days ago and guess what? Still no response. I’ll call again and give an update. I’m beginning to dislike the overpriced 7-11 experience. I can’t wait to talk to someone. The issue was my Facebook got deleted so my account was not able to be logged in. After 13 mins with support I created a new account with a new email. I hope it’s not tied to my fb anymore. Time will tell..Version: 3.9.370

Great! Don’t update lol!Awesome app. Earn rewards really fast and there are so many random deals to take advantage of. I downloaded the app just in time to take advantage of them giving away a Nestle cookie sandwich everyday for FREE by just scanning the app. Plus you got points for it even tho you didn’t pay anything. Awesome! Smart marketing because I used to go to Quiktrip everyday and buy stuff now I will frequent 7-11 instead because of these rewards and great deals. They know giving away some things free brings customers and I most certainly always buy other stuff anyway when I’m in there. Great job! I took 1 star away because they’re changing the reward system from 25 to 10 points per and it makes me sad lol. I understand the 25 was probably racking up too fast for people..Version: 3.1.6

AwesomeI don’t usually go to this 711 because it takes forever and it’s a pain to get in and out of it and it’s always extremely busy and the people have been rude, however I went in today to get my 1.2 billion dollar lotto tickets and of course the line was a mile long however the two people working were AMAZING with how busy they were they had everything extremely organized and they had amazing spirits along with the sun glaring right in their eyes. They got people in and out swiftly and they worked so good together as a team. They deserve an extra day off for everything they have to deal with as everyone was buying lottery tickets..Version: 3.9.360

Horrible appDespite all the advertising about the app, it doesn't even work a lot of times. Every time I try to use it, I get a window saying I am on the phone, even though I am not, and that I am off-line, which is not the case in reality. I emailed 7-Eleven so many times to say it wasn't working a few months ago, and someone wrote only to say they would get back with me, but no one ever did. The function on the app but to get a help did not work at all, or even access any help. Once I got it to work, it was OK, but I really didn't get all the deals from it I should have, because of all the times it didn't work. You have to spend a lot of money at 7:11 to get anything for free from the app.Version: 3.1.0

79 cents misleading advertisingGot coffee 12:15 full price, guy ahead of me had 2 coffee complaining too about it not being 79 cents AS YOU ADVERTISE I explain to guy it’s 7/11 playing games with customers, advertising 79 cents coffee 12-7 pm but charging full price me myself stop drinking your coffe due to misleading customers, the coffee I got was for my wife who works near by who wanted coffee ! I think 7/11 has got some nerve with misleading advertising which I been putting out on twitter n Facebook ! I think it’s horrible n when you mention it to any 7/11 store they pull the “ I have no idea what your talking about which makes it 100 worse! Absolutely disgusting!.Version: 3.6.91

ConvolutedEdit: After leaving my original review, 7-11 did reach out to me and took care of the issue within a couple of days. While I had previously called their rewards program to try to get help with this, the support I received after my review was courteous, quick, and resolved my issue. Thank you! Original review: My most recent issue is that I just changed my password online, went to the app, signed out the signed back in with my new password and my 300 points were there for a second then vanished and now it shows I have 0 points. My biggest issue is that I had a card before the app came out. I use my phone number to accumulate points, but have lost the card. When I try to add my phone number to my account, it fails and says this number is associated with another card. EXACTLY! I’m trying to combine them, but the app won’t let me. I’d live to access my 2300+ points in the app, but I can’t. I’ve called 7Rewards and they opened a ticket, but still no resolution. This app has dropped 300 points and won’t allow me to add the 2300 points associated with my phone number. Tell me what you need from me to fix all of this!.Version: 3.4.2

So disappointedI have been a patron of 7-11 for 40+ years. I got the rewards card a very long time ago. I’ve just loaded it back to my phone because I have over one thousand or so points. I pay full price for coffee and still these people know the app doesn’t work. Well, I cannot register with any email, no phone number(although this comes up in store) and no resetting. Also, it is choosing a FB act I don’t use. I simply cannot use it. So, therefore, I simply get coffee from QT. Other things yes. It is 0.2 miles from home. If there was a helpful number or email, this could be solved. Until then, QT is what it will be!!.Version: 3.5.11

ComplimentAlways gd deal and the location I went service always great pleasant and polite 41 and oak in Vancouver..Version: 3.2.5

Great ladiesThe ladies here r always so so so nice and fast..Version: 4.0.5

Tax on Gift CardWhy theres a tax on the gc i bought?.Version: 3.5.1

New update is greatI love the latest update. It is a lot more stable. With the old version I had to constantly verify my phone number everytime I opened the app. This app looks much more modern and sleek..Version: 4.0.5

Helpful cashier at 72 bd ave and 200 st Langley EssoFemale Cashier was smiley and pleasant and helped me to use mobile check out . Outstanding. Always have good experience at this location.Version: 3.9.370

KathyCashier very very nice lady dealing a lot with the system down and people are getting aggravated because they’re not getting their points until it happens and it’s back working but she’s been very patient and nice to people considering they’re not..Version: 3.9.370

Good storeI totally benefit from this app I get free stuff no.Version: 3.9.370

Fast friendly serviceI go to this location on Homer Street often and the staff are friendly and quick..Version: 4.1.1

App problemThe store is great but the app is so slow like it takes forever to get in it would be nice if u guys could speed up the app so when I am in the store I don’t have to worry that I have to pay I paid two times because this app won’t open.Version: 3.4.3

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 4.1.1


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7-Eleven: Rewards & Shopping iPhone Images
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