7-Eleven: Rewards & Shopping Customer Service

7-Eleven: Rewards & Shopping Positive Reviews

Pretty close to being done with 7-11In this day and age the one thing we as consumers are not lacking is options. What there is a shortage of however are honest companies, businesses and owners that actually care about the two most important things that are responsible for the fate of any business. As these two components can always be found in every successful venture. Customers and image of brand/name. The problem with 7-11 is they have just gotten too big, too wide spread with too many individuals trying to make a buck that they have absolutely 0 ability to make sure the integrity of the “brand” is being protected. So what starts happening is you get situations where a lifelong customer reaches out to corporate regarding something small like being overcharged on refills and corporate assuring this customer that the store will be made aware and that the prices set by corporate will be honored (bless their hearts they actually think they have any real authority) and offer a most sincere apology. Only in reality what happens is owner has taken a sharpie and crossed out the corresponding Oz and price. So now they can’t be accused of false advertising. Unfortunately it has made corporate 7-11 out to be liars. So as a result of this ongoing situation over the last year and however many emails (and lets face it, their rewards program is average at best) I will no longer be a loyal customer of 7-11. In fact, unless there is no other option, 7-11 will never get another penny from me..GingerGiant23Version: 3.5.1

3rd shift asst managerI work at the one in front of the new jeep and dodge dealership in Spartanburg, South Carolina and my manager, which is a third shift assistant manager taught me just about everything I know, except for what I’ve had to learn on my own. She is one of the best people in person I’ve ever worked with if there could be more people like her in management a lot of these places would have more employees. She works very, very hard, under the circumstances that she goes through, I give her more than a five gold star. If I could give her 100 gold stars, it still wouldn’t be enough. But she is very well thank by me, if anything was to ever happen to her that store is going to go downhill. I really appreciate everything you do for me and she is the only one. That I’ll let call me rere I look at her as more then a manager or coworker. She is a friend. And I really really do care about her as a friend. Keep it going, and you’ll always be in my thoughts and prayers, and you know exactly. Who you are.Rere tylerVersion: 3.9.370

App discountingTo whom it may concern On multiple occasions, I have entered different locations without having my cell phone to be able to use discounting that is applied. I am aware that entering my phone number at the point of sale should apply the same discounts because my phone number is tied into my apps of reward. Unfortunately, this is not the case for pumping gas, or receiving discounts on items, such as beverages from the fountain, although the modest $.30 difference( large beverage drink in this example) most people would scoff at for me, it is the principle of the advertisement that coincides with the use of the app. I was told on more than one occasion that it was the computers. Obviously, I am not blaming the rep/cashier at the point of sale. However, once the difference has been acknowledged that the discount did not apply, I do think that the right thing to do is to correct the error at the point of sale, instead of overcharging, shrugging your shoulders and asking if i wanted to continue with transactions. I hope this message falls on the correct set of ears and it is used for education and possibly correcting the computer errors so reps don’t have to give a customer A DUMB look and not be able to problem solve..DahnPVersion: 3.9.370

3400 points disappeared after update!!!This evening I saw on my 7-Eleven app that I had ~3400 reward points, so I planned to use 1000 points to purchase a Big Gulp drink at the closest store on my route home. I stopped in and filled my cup with my favorite diet soda then went to the app to redeem the “1000 points for a Free Big Gulp” offer before going to the cashier. But all I got was an “invalid” error message. I closed the app, logged in, and tried again with the same result. The app didn’t mention needing an update, but I went to the iOS App Store anyway, and it indicated the 7-Eleven app DID need an update. A couple minutes later, I opened the app, logged in, and was shocked to see I had ZERO POINTS! I clicked on “Missing points?” and it said “you may have multiple accounts. Search here with email address or phone number.” I did, but I knew I only had one account. Granted, a $.79 drink doesn’t sound like too much to pay, but the Covid Pandemic has wrecked my two businesses, and I’m emptying piggy banks to pay bills. I rarely drink sodas, because that is a luxury when funds are tight, so I have appreciated this loyalty Rewards app to get an occasional soda. If nothing else, please create an alert on your app when it needs to be updated. But I still don’t know why my 3400 points disappeared!! Can someone restore them or tell me why an app update would make my points disappear??.Girl frogVersion: 3.9.210

Age verification brokenCan’t age verify even though I’m in my 40s they don’t let you put in phone number to get the text message I’m reality I would have you less stars but the gold pass is only reason you got 3 stars I get 7 sodas a month currently for the cost of the membership that’s the only good deal the app has to offer any consumers it’s not worth it but the drinks cover the $11 fee you pay to get them free to begin with so not like your actual saving anything however it definitely comes in handy some months like this month went a week straight to get my free sodas now no money can’t shop till next month but again can’t age verify to get my discounts not paying $10 for a pack that last less than 24 hours that’s ignorant they last 5 hours at most and then what gotta waste more on it again you know why you where successful in the 80s cheap pricing and non rude staff now all them here in Fresno all owned by foreigners and they are rude to all they don’t belong in USA they are hostile and don’t deserve any business period they over charge for everything and makes America weak.Cosmiceye777Version: 4.2601.0

TerribleI put money in the wallet for gas since I have a store right across the street. Worked great at first but over the past couple of months I’ve had nothing but issues. At first it was just annoying little things like having to force close the app to get it to finally pull up the store location I was at so I could pay for my gas. Tonight was definitely the worst. I tried to pay using the wallet at the pump and it would either allow me to pick pay with wallet and then go right back to trying to use Apple Pay or it would simply say “get started” like I’d never used the wallet before. Even tried going into the store to have them ring up the gas then pay with wallet and it just spun every time the two different associates tried. I have over $50 in the wallet that I can’t even use now. I’ll definitely be calling and getting a refund or disputing the adding of funds with my bank..CeeJay326Version: 3.9.10

Very useful appI love that the promotions on this app allow you to earn points without making a purchase, and that the app is easy to use in store and can be updated immediately. It’s important to me that the rewards app be available in the future, so I would prefer if referral reward points be given when you refer someone and they make a verified purchase. I know most people but all of their stuff at full price and many people just aren’t willing to download apps on their phone. One thing that bothers me is that once you verify your age, the pop up telling you to verify your age doesn’t go away. It makes me worry that my age isn’t verified, but when I click on it, it turns out that yes, in fact, my age is verified. I also dislike that 7/11 stores do not accept all cigarette coupons and that you must use digital coupons approved by 7/11. Many times I would prefer to use the paper coupons sent to me in the mail..HangmeuptodryVersion: 3.6.60

The only wayThis is the only way I purchase gas unless there happens to not be one in my vicinity being that I have 2 homes. Being able to pay with your phone while you’re sitting in your car next to the pump is very convenient especially if the weather outside is inclement, you don’t have to worry about the card reader not working at the pump which happens all the time. The only reason why I didn’t give it five stars is because there are 7-Eleven that have Mobile as the gas station and you don’t obviously get the discount that you do if it’s a 7-eleven pump. To this day, I can’t figure out why they wouldn’t just only have 7-Eleven pumps but I’m sure it has to do with the fact that the 7-Eleven store was around a lot longer and therefore some of them have different gas stations associated with it. So you have to pay attention when you’re looking on the app to make sure you’re not on the 7-Eleven convenience store but on the 7-Eleven fuel pump..ScubaKing63Version: 4.0.11

Great rewards! ThanksSo i go to 711 everyday maybe even twice a day. The only thing that bothers me is that i don't always remember to grab my phone before going in so i miss out on a tremendous amount of points ..I could run to car but the whole point of this store is fast efficient purchasing and running in and out is a waste of time! Please consider entering a phone number at register or even allow me to scan my receipts at end of day. Please?!? I practically pay the rent at my location ...lol no joke! Oh and another cool thing would be using points to enter a “pool” per store that would allow you to obtain one of the fixtures they display stuff on after they are finished using them..like the corona fire pit they currently have displayed. Where does that stuff go?? I want in! Lol i know the employees prob deserve those perks! Because the certainly and one heck of an awesome bunch of people! Cheers! Thanks for reading my review!.MisstreesaVersion: 3.1.8

7-11 clientI was extremely tired but wanted hazelnut coffee with hazelnut cream. This was the third 7-11 I visited but they had what I wanted. The bonus was a free muffin. Approaching the register, I thought I removed $3 and a bag full of change. I gave the worker the bills and change for a total of $3.06. Moving towards the exit door, the worker advised me that I overpaid by $1. I thanked him and explained I had just finished feeding the underprivileged a Thanksgiving meal and there was so much food left over so they were able to take a meal home for another time. The worker thanked me for my service to the community. I smiled and thanked him. While sitting in my vehicle before leaving the parking lot, there was a knock on my car window. It was the worker with the corn muffin I picked out with my coffee that I forgot at the register. That was a fabulous move. I now need to change which 7-11 I do my business at . 😉.TrishmkVersion: 3.9.360

7-11 on Lyons & AppleThis is my favorite 7-11. They have the BEST ice (important to me), they have diet Dr Pepper in the fountain drinks (others don’t) and most importantly, the people who work there, specifically Janet & Sandra, are by far the kindest, most caring staff especially for regular customers and they always want to make sure the customer is happy. If the store is out of stock on something, they do their best to help find a similar item or even give an approximation of when the item will be in stock. When customers are belligerent or angry, they diffuse the situation sometimes at the risk of their own safety. It’s wonderful to see how many police officers come in to get something & are treated with such respect. But again, Janet & Sandra treat everyone with respect. They even ask me how dialysis is going for me or give me a heartfelt wish for a good treatment that day. Thank you for these wonderful people..BlessedValVersion: 3.9.270

No XL Coffee Cups for 2 monthsThis is by far my favorite stop because I can get off the freeway and on easily. BUT for AT LEAST 2 months and probably longer they don’t put out the Extra large cups for the coffee. Now I get that they don’t like to play ball with the 7-eleven promotions but come on 2 months no extra large cups. That’s not fair when even my most disliked 7-eleven stop offers the cups. I get coffee every day with my husband Monday-Friday & sometimes even Sundays. I like that I can have flavored and he can have regular. Which is why we just don’t brew at home. But the guy working the regisois an amazingly nice person and so is the lady doing coffee which I believe is the owner. Just hate that they are holding out on the XL coffee cups. AND she even hides the large in the corner so that if you are not a regular you would just get medium. Sorry but not right.HynaVersion: 3.5.3

Can’t sign in if cell serviceLove this app, many times it gets me food and drink when I’m out of funds. But terrible timing has it that I’m out of money (I have a good job I just have to provide a lot), my cell was shut off even thought I thought I made arrangements for it (surely no one else’s problem just want to avoid any mean comments), and for the first time ever that I’ve had the app I was signed out of it for whatever reason. I can’t sign back in as I don’t have access to my phone number right now, and as I’ve spent the past couple of days trying downloaded apps to use for the number but with shoddy wifi thinking it was maybe that, I finally get to a point where I can log in- or so I think- just to have the new response of “please use a valid number” as the one it accepted for adding in as my cell to confirm my log in wasn’t good enough to have “on file”. I’ve called and emailed but am told I have to have both an email and a phone on file to log in. Which is good design I suppose but not for those hard up who rely on a free drink and cookies as their only meal perhaps that day. Again, not the reason this app is there, just explaining how it can take away customers if there’s a group of people who don’t particularly have a cell service but have a phone number. Please feel free to correct me if I’m wrong! Thanks!.All of it, please.Version: 4.1.91

I hate he new app updateI love going to 7-11 however when my husband and kids and I wanted to go (which is usually every other day) we gain that 7th cup fast and since the new updated app I have gained the cups and they have sat in my wallet in the app but the app is not letting me collect them. When I get to collect something it takes my points away. I’m not sure why. I have called and emailed about this and there seems to be nothing that can be done on this issue. No one knows what the deal is I have signed out and back in as well as deleting it and downloading it again on my phone but no one knows what the problem is in this app. I am about to drive to Dallas to the corporate office and talk to someone they are only 3 hours away from me. It seems every time I call I can’t get anyone who speaks English anyways and when I do they still don’t know why I can’t claim the free drinks. Can we please go back to the old app..Jenn isnt happyVersion: 3.6.50

Works Well & Save More $ with the app!I have a 7-Eleven rewards number which I use whenever I purchase snacks inside the store and whenever I pay for my fuel, but it only works at the pump to get the discount. With this app, it is so easy. I just pull up to the pump and select mobile fuel pay and I’m automatically locked into saving the lowest price in the area which is usually more than what I would get if I was just entering my phone number at the pump. Since using this app, I have saved a minimum of eight cents per gallon each time I fuel up. I love that I don’t have to go in the store and wait in line to pay, I just pay with my phone wait 20 seconds for the pump to recognize the payment and then I can fuel… Super easy and has worked for me every time! Well done 7-Eleven.!.Honey1303Version: 4.1.70

7Now is Almost Perfect…Service and delivery were flawless. Note: It was not delivered by Instacart. Instacart drivers have figured out how to cancel an order and still receive the contract fee for that delivery. By not completing the delivery, they simply cancel it, return the items to the store, and keep the contract fee. Furthermore, it shows up as a, cancelled-attempted delivery to 7Now. By default, 7Now does not automatically process canceled order refund’s. In turn, the customer has to initiate a refund request and prove the burden was on Instacart. After that, the order is submitted for further review. If it is approved, a refund is finalized and processed. This loophole Instacart uses needs to be fixed. There is no telling how much money is being lost by customer’s and 7Now. I confirmed this by working with two 7-Eleven storefronts. Both stores quickly realized how and why orders from the past and present were and are being affected..ChuckFrazVersion: 4.2507.0

Clean me plzThe 7 11 off Ortiz & Ballard rd needs to clean out there fountain drink dispenser super super bad and also the counters are not clean either it’s gross the drink machine is all moldy where the ice comes out and full of leftover soda pop splash of different kinds of soda .. it’s just not clean and the coca-Cola doesn’t taste like Coca-Cola. It taste like seltzer water. The Mountain Dew isn’t even anything but water and the Dr Pepper taste like mold. So they really need to clean that machine out and I think change the soda thing in there and then clean everything in the store it’s gross I used the go to that store all the time but not to much anymore I go to the other 7 11 down the street by 75 and the truck stop it’s not that clean either but it’s better than the 7 11 off Ballard.🎀ShayShay🎀Version: 4.2506.0

ChristiThe guy working the night shift was very nice and even when I’ve come at night before he’s has always been great. Ashu, Dogar and the guy who is the owner are all very nice and have great customer service. The only person that works here who doesn’t have good customer service is a female. At least she doesn’t work here all the time. She doesn’t smile, say hi or if a customer says “hi” she doesn’t say it back and when you hand her cash for your purchase she slides the change on the counter and doesn’t place it in her hand. On my last visit here, she was yelling at an employee while he was helping me. This is the best 7-11 that I’ve ever been to and overall has the best customer service, employees and fresh food and ice tea. I love coming to this 7-11. My family loves this 7-1- too!!.Gameplayer2511Version: 3.0.7

FoodMe and another customer was told that the “bean and cheese “. Taco special for the Weekend May3-5 was only good during the morning. One of the girls in the deli even rang it up to show that it was regular price “2/4.00 in the afternoon. So one guy who has ordered several left with none. Even one of the clerk cashiering didn’t know the special was all day. One of the women has to come out and tell them the special was all day 2/2.00. ( bean and cheese tacos. Thank god for the other woman working there and she knew. I don’t think the girls did it it on purpose I just think that even the specials aren’t explained to them properly. I still like this store though everyone is nice and I think they try to do things right. But they were out of the extreme meat pizza and maybe the other at 5:00 pm they were waiting for the truck to come..PugsleyrooVersion: 4.1.40

Out of CoffeeThey r always out of coffee during the morning rush hours. There is a promotion going for coffee, which means there should be around the clock monitoring. Every morning I go I almost all the time must wait for columbian coffee to brew, while a crew member stack shelves, which to me is not a priority during rush hours. Also the coffee station is not well manned; wet with coffee, sugar, milk etc. That too should be manned continuously. On a whole the staff is very friendly and cordial,except one guy who always seems to have an attitude. Doesn’t smile at all, and when u tell him they r out of coffee, always seems like he has an attitude. Love the app that I can scan and pay electronic. Overall, love the store, the Columbian coffee (my choice),convenient location, the rewards and perks..My7-11Version: 3.4.9

Need to pay with app to get pointsApp is okay, but the clerks are not well trained in scanning. After loosing points and thinking “hmmm… I thought this coffee would be free”, I realized that most clerks act like they are scanning you phone but are not. There is no green light / check that tells you the transaction was good. Outside of getting a paper receipt and constantly checking your transaction history, the only way to ensure you are getting credit is to pay with the app. This forces the clerk to actually do the scan. Downside to that is you will often be stuck 1-2 minutes while the clerk figure out what to do. So, app is fine, but the overall ability to use the app is poor. If they said up front “you have to pay with the app to get points” I’d be okay. At the moment it’s more work than I’m willing to invest in..DunfeeJDVersion: 3.9.350

A nice appIt could use a little more polish in the UI, and organization with the coupons and discounts. They should update info for people who travel a lot including the over seas deals. They should update ability to pre order a pizza for pickup, and seeing reviews of a particular store would be great. I appreciate the discounts and deals for Military, Students, and First Responders, that goes along way. I also appreciate the Apple Pay being present, but would like to get the apple wallet access back, especially now that it supports punch cards. This is a great help in areas where we don’t have good phone service, or if we just want to see where we are on the punch cards..Kitsune5tailsVersion: 4.2411.1

Not stocked wellI love the coffee bar and the selections that are offered at 7/11. Although it’s one of my favorite places to go, the coffee bar was un stocked and things ran out... I wanted the chai tea latte but they were out, so I had no choice for a cup of regular coffee (which was not fresh). Then as I’m making my coffee the cashier tells me there isn’t any sugar available they ran out, so I’m trying my best to just make a cup of coffee as best as I can but I was just not even in the mood for my cup by the time I got in my car. I love my 7/11 stores but being stocked up and not having a good selection any time of the day/night is a bummer after I worked all day! Cashier was nice and helpful (still looked in the storage for items even knowing they were out) so it makes it better at least for a cashier in a good mood..Melimel2386Version: 3.9.220

App/7-11 doesn’t like family’sToday I decided to load up my family’s 7-11 apps with cash for my kids to have money to use at 7-11 for snacks and such and ran into a rather annoying issue. Loaded up my personal account with gas money for the week from my debt card after picking up my son loaded his up with snack money from my card and after daughter got out of school went to load up her account with snack money from my card and 7-11 flagged her account for sus activity to the point where I had to go get cash and visit a store to load her account. This caused a minor inconvenience to me but a red flag for me for future fund loading for my family maybe something needs looked into or added to app by 7-11 to not cause problems for families to load up there kids accounts.AaaabbbbabbabababVersion: 4.2509.0

Support pleaseI racked up a bunch of rewards now I can’t get into my account. The free coffee expires and going to 7-11 almost every day I never saw the free golden doughnut. Can support please help me get back into my account? I’m just about done with 7-11 very poor execution this app. Ps not all 7-11 even are capable of accepting the app too! *** update they responded with a phone number that I already found and called a few days ago and guess what? Still no response. I’ll call again and give an update. I’m beginning to dislike the overpriced 7-11 experience. I can’t wait to talk to someone. The issue was my Facebook got deleted so my account was not able to be logged in. After 13 mins with support I created a new account with a new email. I hope it’s not tied to my fb anymore. Time will tell..LongdomsilverVersion: 3.9.370

ComplimentAlways gd deal and the location I went service always great pleasant and polite 41 and oak in Vancouver..LangarapopoVersion: 3.2.5

Great ladiesThe ladies here r always so so so nice and fast..Kim1537Version: 4.0.5

Tax on Gift CardWhy theres a tax on the gc i bought?.KurikurinoVersion: 3.5.1

New update is greatI love the latest update. It is a lot more stable. With the old version I had to constantly verify my phone number everytime I opened the app. This app looks much more modern and sleek..Miserable in WinnipegVersion: 4.0.5

Helpful cashier at 72 bd ave and 200 st Langley EssoFemale Cashier was smiley and pleasant and helped me to use mobile check out . Outstanding. Always have good experience at this location.Sca-mmmVersion: 3.9.370

KathyCashier very very nice lady dealing a lot with the system down and people are getting aggravated because they’re not getting their points until it happens and it’s back working but she’s been very patient and nice to people considering they’re not..Kathy burghardtVersion: 3.9.370

Good storeI totally benefit from this app I get free stuff no.Bazooka pantsVersion: 3.9.370

Best storeI always shopping in 7-Eleven and I always got good experiences and staff is very helpful.Ravinder syanVersion: 4.2605.0

App problemThe store is great but the app is so slow like it takes forever to get in it would be nice if u guys could speed up the app so when I am in the store I don’t have to worry that I have to pay I paid two times because this app won’t open.MajidanVersion: 3.4.3

The customer service is excellentEvery time they look after me with a smile and they provide with excellent customer service.Winter lightsVersion: 4.2605.0

711Sick rewards.Hunter KorensteinVersion: 4.2604.0

Let us pick our home storeThe biggest drawback to otherwise which should be a really good app is the fact that I cannot choose, which location that I want to order from and I’m always forced to order from a location that is basically a gas station kiosk and doesn’t have anything so every time I’ve tried to order pizza for the last two months I cannot get it cause it’s our stock and they won’t restock it so please for the love of God let us decide which home store that we want to use because I’d rather use the full-size location that’s just as close to me..Wasting time in vancityVersion: 4.2605.0

Great appRewards are great.711!!!!Version: 4.2604.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 4.2605.0

7-Eleven: Rewards & Shopping Negative Reviews

Can’t delete account even with staff. Still waiting for the “email.”Update April 27, 2024. They still haven’t deleted my account. I can no longer use app because they did burn my phone number. Can’t use app and they won’t delete my account. Escalated the case but still haven’t been called and still haven’t receive the email that was supposed to arrive “24 hours” after the call. 4 calls and never received the email after any of them so I could cancel the account. Original review: Still waiting for email to confirm account is cancelled along with whatever response is needed. Also had same trouble setting up the app. If I do t receive the email in a timely manner, they don’t cancel account yet they have made it so I can longer use my cell phone for the account which is in limbo until I receive their email. If not, I will still have an account with a phone number they can no longer use with the app. Update: Sunday . I still haven’t received email to complete my account deletion. Yet they have burned my phone number so can’t use the app. I called again today and they said I have to wait 24 hours. I said I’ve already waited at least a week since I asked to cancel my account. Then the guy blamed their system & said I have to follow the process and wait for the email that was not sent and may never be sent. Tuesday I’ll call again if I don’t get the email. Figure they’ll tell me the same info and make me wait another 24 hours. Maybe they have no desire to delete my account that contains information. They have trashed my phone number and may never delete my account..DysbratVersion: 4.1.30

They blew it with hot dogs7-eleven used to have the BEST hot dogs. Then the pandemic hit. No more hot dogs off the grill. Instead you got a plastic bag with a mushy cold bun and dog. You’re expected to microwave it yourself. I didn’t just come all the way to 7-11 for a MICROWAVED hot dog. I can get Oscar Meyer and microwave them at home. They won’t taste good, but neither do the microwaved hot dogs from 7-11. Then they took away the mustard and relish pumps. They want you to squeeze inferior vinegar tasting mustard and relish from these tiny packets where most of it ends up left in the packet or mostly on your fingers. For that reason you need about 7 or 8 packets to get enough mustard and relish on the hot dog. And it doesn’t taste the same as the pump relish and mustard. Then, in order to pay, no matter how many napkins you use trying to get all that mustard off your hands, you can’t… not until you get home and wash them. So you get mustard all over your steering wheel, all over your cash or phone trying to pay. And all this for a soggy microwaved hot dog. You guys lost all my business during the pandemic and you’re not getting it back. No more drinks or brownies or cookies or ice cream. No more lottery tickets, hostess cupcakes. The hot dogs were the draw. That’s what brought me in. The pandemic was over, but your new customer service procedure was not. Besides, you NEVER got Covid from touch. Only from breathing. I hate 7-11 now..Hot dog bluesVersion: 4.2601.0

Soda barVisited this store today as I always do. One of the worst I’ve been in. Told them they were out of Dr Z pepper Root beer an Diet Coke to return 5 hours later that they new about it but weren’t sure they had anymore. Also came here a few weeks ago wearing a fitted dress I had to leave store to get my phone for payment and when they didn’t have 2 out of the two products I was looking for I left to basically be accused of stealing a drink Really?? I asked the lady where she thought I would be hiding it and the time b 4 that using my ebt card buying cold and hot drinks I paid cold first and she gave me the balance a charge for large coffe I grab my cold drinks leaving my friend to pay for his coffee and five minutes later he comes out saying I didn’t pay for my drinks so I checked my friendly little app at hand to see that the charge had been processed meanwhile holding up the line making it seem like once again I stole something out front of all theses customers sheProceeds to tell me that the cashier had voided the whole order and wanted to re-charge me for the beverages it was at that point in time I said she could keep her beverages and that she needed to reimburse me for the original order how embarrassing and humiliating can one store make a person feel one more time and my thoughts are going to be going in a different direction shame on theses employees they have no respect for the people paying their paycheck.SodafancyVersion: 3.9.370

Needs improvementThe customer service on the app is pretty awful, I received a text message from 7/11 stating a free drink was available to be redeemed, so I click the link in attempt to redeem the free drink, only for it to say that the drink was already redeemed. Not only that but when I clicked “See Deal” on the link, it took me to the App Store to open the 7/11 app and so I did. But to my surprise there was NO DEAL that would pop up on my screen indicating the free drink, so after that I looked at every deal to see if it was there but it wasn’t. So shortly after that I went to the store in person just for them to tell me I need to purchase items to receive points and to use those points to get a “free” drink which is completely stupid because they don’t seem to understand that I’m supposed to get a drink for free and that’s it. If the app is going to send me deals over text that I CANT REDEEM then why send me the message? Also, after going to the store in person and getting turned down for a free drink, I go to the customer support on the app and explained the whole situation to a representative and they told me to give them my email so they could refer this information to the “customer relations department” in which they say that they can assist better with this, they told me I’d receive a response in regards to this within 24 hours, but guess what? I never received a response. Customer service at its finest, no?.7 13oneVersion: 4.2501.0

Don’t waist time with this app!!!This app is such a joke !! I go out of my way to go to 7-11 just because I wanna use this app and get my free items!!! I’m so sick of either the employees not understanding what I’m doing when redeeming my points for free items!!! Not fair! Don’t bother!!! Go to ampm or circle k and pay 1/2 the price for items and their app works great!!! I’m so over leaving 7-11 paying for what should be free I have accumulated 9,000+ points and never gotten my “free” items free!! All i get is “i dunno!” With stupid faces loooking back at me with the head cocked sideways and shoulders shrugged upwards!!! I should be reimbursed for my time, effort and money i end up spending here!! I’m telling everyone in my entire hospital where i work about the injustice here ! Guaranteed there would be a huge upset if someone came into my hospital looking to use their insurance Benefits and I just shrug my shoulders and say sorry I don’t know how to use this benefit card so pay full price guaranteed if that person made a complaint they would be giving some sort of credit back to them just off of the pure disrespect that they were given. If 7-Eleven launch is the new app don’t you think the very least they should do is gather all the employees together and show them how it works? And for all of you thinking well why doesn’t she just go to another 7-Eleven oh I have at least six of them one out of the six 7-Eleven’s actually knew how to work the app. I feel like there is some sort of injustice being done and I’m mad..RN4UCSDVersion: 3.0.7

I was just treated so rudely by ownerFirst off I want to start by saying that I work across the street from 711. I stopped there every single day on the way to work and sometimes additionally on the way home. I purchased my cigarettes, my sodas, my coffee, my snacks for my officeetc. I just came to 3838 Highway 50 in Carson City and the owner was at the register. I did not know that was the owner, and I was asking her if they sold the Lindt truffles like they used to. She said they did not carry them anymore, and I just casually said, “darn, I love those and I was gonna buy them and get cash back as well.” This woman responds, in front of several customers as well “that cost me money.” She then turned around abruptly put her back to me and walked away from the register into the Middle area of the store. Then loudly says across the store to me, I’m still standing there confused, “it cost me $.65 to give you cash back, so no, I’m not doing that“ Just like that and still left me just standing there dumbfounded. She doesn’t know how many I was planning on buying for one, for two unprofessional rude and I am not exaggerating that I am a daily customer, but even if I had never been in a 7-Eleven before, WRONG. Those with less manners than myself would’ve probably given her what she deserved. That was humiliating and rude..She’s 711 MeanVersion: 4.2506.0

The worst “rewards” program out there.With the money I spent over the last month, ALONE, with 7-11, I could’ve gotten two free meals worth of food with other rewards programs……. with 7-11, I have enough for a whole, SMALL cup of coffee. I’d laugh if it wasn’t so sad 7-11: please don’t constantly bug us about using this program if the returns are so insultingly meager. Really. Really sad. And why are NONE of my coffees credited toward this supposed program I see on the app for a free coffee? I buy them EVERYDAY and have one next to me, as I write this, and can take a picture of the PILE of them in my paper trash. Or, I suppose I should say, I have my LAST 7-11 coffee sitting next to me. And yes, I am one of the few Americans who actually won’t give someone my business any longer, after promising not to. How this app has almost 5 stars is BEYOND me, considering the fact that I see NOTHING but negative reviews. I’m guessing Apple has some sort of rule in place, where bad reviews are eliminated, once the company places a fake, sugarcoated response under it, that solves NOTHING. Lol. And I’m guessing mine is a double whammy, now that I’ve brought them into the picture. It truly is disgraceful to see just how dishonest corporations are allowed(by the government and us civilians) to go on playing the games they play..Tommy6XVersion: 3.9.240

DO NOT USE 7-11 DELIVERYI’m always amazed when a major corporation releases and heavily markets a product like #7now but doesn’t catch stuff like... updating delivery time... in a delivery app. Fun fact, the app also does not tell you what it’s password requirements are during account creation or allow hyphens in last names, shows out of stock items as available, does not have a way to contact the driver or modify the order once submitted, sells your personal information (US only so it’s legal to require you to opt in to email marketing and associated data barter), requires you to call customer service and wait on hold for upwards of 45 minutes... to leave a voicemail, and the best part is it’s not even 7Eleven delivering your order... it’s Postmates! Also can’t request a refund on an order through the app, Microsoft Anna yells at you about there being “three people ahead of you” although that number doesn’t change and eventually just dumps you to voicemail, cancels orders hours after stated delivery time without reaching out to customers and in some cases without notifying them, delivers partially fulfilled orders and sometimes charges the full amount. I’d be genuinely amused by the incompetence on display here if it wasn’t standing between me and some skittles... which means that this is true to the in-store 7Eleven experience at least..O0BritBrit0oVersion: 3.5.10

The App Doesn’t Track RewardsI started using the app a few weeks ago. There is a promotion that states when you purchase six coffees you get a seventh free. The app has not been tracking my purchases as c I but a coffee nearly every day. Ten or more coffees later I ask in the store about the promotion. I’m told to call customer service. I can customer service and they add rewards to my account after noticing I’ve purchased numerous coffees through the app. They don’t immediately escalate but tell me if it happens again to call back to escalate but I’ll need receipts or screenshots of my purchases. I ask why would I need receipts or screenshots if I’m purchasing through the 7/11 app. They keep saying I’ll need that and they speak real slow as if I don’t understand English (mind you they’re the one with the foreign accent). I tell the rep I understood what they said it is just what they said makes no sense. All in all, they escalate and had me take a screenshot of the Rewards section. I still don’t know why as they never ask for the screenshot lol. This was a very difficult process for an issue with the company’s app. Figured it would be an easy fix. I think I’m just go to my favorite gas station for coffee now lol..RimpJrVersion: 4.2502.0

I am deleting this appThis is one of the worst store rewards apps apps I’ve ever seen/used. First, it’s very confusing to look at. Second, it feels like it has bugs that won’t load what you want to load or do what you want to do. Half the screens I tap on give me an error message that says “Oops” when it won’t load correctly. Third, it takes a very long time to gain any points before you can actually earn any rewards - they should at least give you some smaller reward options earlier on. Fourth, the app keeps giving me a notification badge that I have an unread message or something in there, but no matter how many times I open it I don’t see anything there for me, yet even after opening and closing the app my notification badge is still there on my phone. Fifth, I’m trying to deactivate my account before deleting the app - I don’t want them to have my name or address in their files - THERE IS NO WAY TO DEACTIVATE YOUR PROFILE! This means when you delete the app, your name/account is still in their active database. After having this app for 6 months, I feel it’s more frustrating than it is helpful, so I’m deleting it today. I don’t recommend it, unless you enjoy confusing screens, and fake notification badges when there’s nothing for you there..AyoshiVersion: 3.9.210

Oakhurst ca 711The evening workers are extremely rude and need to improve their English. It’s like they don’t understand when you are presenting a problem they try to quickly tell you you are wrong. The same late night worker has now twice made me not want to shop here anymore. Once he made me run my card three times for gas but never set the pump and when I went back the third time he told me I could just go somewhere else, then tonight he had me put my mobile number in for rewards I bought some candy that was on the 1$ July sale and he tried to charge me full price, I flipped up the sign and said it says 1$ right here and he was dumbfounded and couldn’t comprehend that and told me that’s member price even though I just put my number in lol?Usually I am pleased with the workers that work here they know me by name as I’m in there almost every day, but I won’t deal with the younger males watching their phones wearing AirPods in while serving costumers anymore to customers. It’s like they are having meetings online while serving customers and treat you rude as if you interrupted them from something more important, while they should be great full to be here on their work visas instead treating customers like a lesser form of life..No longer customerVersion: 4.2506.0

App and mobile functions keep getting worseUpdated May 6, 2022: Dropping a star and adding to my earlier review below… I was going to use the mobile wallet portion of this app at the urging of a local 7-11 employee, but trying to set it up, it refused to accept my phone number as a valid cell phone number. That’s one way to stop a customer from using your product. —— Original Review: The rewards program has potential, but rather than being generally useful, 7-11 uses it to push specific menu items and products. What’s more, the largest coffee you can redeem points for is a medium. So, it takes a LOT of time and $$$ to earn rewards, and you can only redeem them for specific products that 7-11 wants to promote, and the most basic item in the store, a large coffee, isn’t an option. Additionally, they leave expired offers in the app well beyond the expiration date, cluttering up the app with ads for stuff that’s no longer valid. —— The appearance of app itself is fine, but the rewards program and the maintenance of the content leave a lot to be desired. Dunkin’ does this entire thing 1000x better. Copy them..XankVersion: 3.9.330

Worst rewards program I’ve ever seenFirst of the all the design of the app is nice but is just way to overly user friendly, provides way too many ways to access features and makes it oversimplified and confusing. But my main complaint for the locations in North Carolina at least is that they have the absolute worst rewards system I’ve ever seen at any chain restaurant, gas station, grocery store, etc, in my entire life. Tiered rewards by the 1000?!?!? It takes $100 dollars (on qualifying items mind you) just to get 1000 points because it says you only get 10 points per dollar spent. Imagine spending $100 to get a free ripened brown banana or brownie or a bag of chips... or $500 for two free Red Bull’s. Absolutely ridiculous. And those who say the other ways to get points is beneficial obviously hasn’t played the slurpee game that gives out 5 points on most days. Or am I missing something ? The special promo deals they do at least at the stores near where I live are just not worth the time or money. Especially since they don’t participate in the Fuel Loyalty program. Come on 7-11 I expect a lot better. Bout to start going to Quik trip.Mr. WRRVersion: 3.7.20

App works fine, age verification blowsI’d love to know what was going through the developers head when they made the age verification system. It doesn’t ask me for an ID, or a document, but my name, age and address. It doesn’t work at all, even though I used the same name that appears on “your official record” whatever that means. That’s the part that really upsets me, is 7/11 pulling a credit report or something? The language about matching “the official record” without ever mentioning a specific record is pathetic and shows no work went into this design. Just ask me to take a picture of my ID like every other app. As a result of this system, I can’t verify my ID because my address is a unit and the app doesn’t let you use unit numbers, you *have* to use their suggested address which will never have your unit number and thus never match “the official record” they have. Again, what a mess with “your official record.” I’m less likely to spend money at 7/11 because of this lazy design. Do better..BigbobhillVersion: 4.2507.0

Not wanting to redeem my free rewardsI had 3,800 points and I redeemed the points for a free medium iced coffee & i had the 7th free cup. I got myself a double gulp for the free cup and I was suppose to get the free medium ice coffee. The worker didn’t know what he was doing and didn’t know how the points worked so he called the manager. When the manager came he said the double gulp was free , I explained to him that the iced coffee is suppose to be free as well and he kept on changing the subject and he said “The double gulp is already free and the ice coffee doesn’t need to be free come back next time. You didn’t redeem the points” It was right there saying “Your rewards | 7th free cup, Medium Iced Coffee” I told him I just redeemed the points here at the store , I haven’t used them. He repeated saying the big gulp is free not the ice coffee even though the rewards is saying for it to be free. All he needed to do is scan it but he didn’t want to. If 7-11 is going to create an app they should inform their workers how to understand the app! Because from what I can tell they don’t understand how to redeem my rewards and don’t understand that I don’t have to pay for my REWARDS..Solo.jVersion: 3.2

Lack of TrainingThe associates are kind when there is no issue; however, when I use the touch portion on the card reader it always reads, “invalid card” and the employee says it aloud. My card is not invalid, but the machine may be broken because when I insert the same card into the card reader, it accepts the payment. That has happened more than once. They must fix the problem instead of telling the customer (out loud may I stress) that their method of payment is invalid. Perhaps it's a training issue. One that I do not experience at any other 7-11. If they are not able to offer the “touch” portion of the payment method for whatever reason at this location, they should tell customers before payment is submitted. They should stop telling the paying customer that their method of paying is invalid. Using the touch payment is the safest method of payment so it's frustrating that no one at this location has bothered to address this particular issue. It's enough already..McrhsVersion: 3.9.370

Exactly what bugs have been squashed?I am a FREQUENT 7-Eleven customer. I’m there at least every other day; it’s where I pick up my supplies for my work day. Coffee, energy drinks and cigarettes...those add up. One of the employees was kind enough to install this app on my phone so that I don’t have to dig out my physical card, and I can easily keep track of my points and rewards, such as free coffee and sales that are being offered. I don’t know what’s happened recently, but today I tried to check my balance and all of my information was wiped out. Only my name remained...my card number wasn’t even on there, and it wouldn’t let me re-enter it. I forgot what kind of message I was given. I’ve uninstalled and reinstalled the app, no luck. I signed out, and tried to reset my password. All I keep getting is “oops...your session timed out”. Something happened with the app, and it’s odd that it was just updated 3 days ago. Sometimes, leaving something alone is good enough. I spent $40 today that won’t count, because I guess I’m not a valued customer anymore. Thanks, “developers”. Smh..PunkinTyVersion: 3.3

Totally not paying attentionI used to spend all my money on convenience things at 711. From at least 24 gallons a week of gas. Because they offered me a free coffee or drink every time I got gas. When I went out of town to visit my dying father, I came home to no free coffee. I slowly watched myself go from buying gas specifically there and spending an other $5-$20 inside afterwards because I went in for the free drink, to going where the gas is cheaper. And btw, when I do stop at 711 for gas, I don’t go in because you did not offer me anything for free. Duh!!! Now I am saving money and barely shopping there. 711 should pay more attention to what works. You algorithm is not catching real money makers. You lose at least $200 weekly from me. How many others have you done the same thing to? This is only $800 per month but I am one person!!!!! This is potentially millions of impulse buying dollars thrown out the window. You do not deserve my business….DjsbfissmzxVersion: 4.2512.1

App is ok... Customer Service... needs improvement***UPDATE*** They replied with what I put in the first review... yeah, you already told me 90 days. Thanks for actually reading my complaint... (that’s sarcasm... just in case you weren’t aware) What you didn’t let me know earlier is that there would be an email. I never received an email from your company saying they would expire. You should list his on your app since most people won’t look for emails. Or your reps should have said this when they had us download it. I honestly don’t know why I’m wasting my time on this. It’s obviously not an issue to the company as it actually saves them money not allowing me to use the points. Haven’t been to 7 11 since this incident. Original: So I downloaded the app during SDCC 2017. They were doing a bunch of incentives so I figured, why not. I racked up 2300 points. At the end of December the app ( that I hadn’t opened in 2 months) still showed 2300. I played a couple games and the app shut down for some reason. When I reopened, only 40 points showed. The answer I got was that the points expire after 90 days. If that’s the case then why were they showing in December? These should have expired in October based on their response. Needless to say, I deleted the app. No one said anything about points expiring. What doesn’t the app tell you? And if it does, why isn’t it in an easy to find spot? It’s a bummer because I do actually like 7-11..Jerseygirl96Version: 3.4.5

System Designed To Scam YouI downloaded this because I go to my local store a lot for coffee etc., and when I looked into the wallet thing it listed my location as one that lets you pay with a 7 Eleven wallet. As soon as I added money to my account, the option to pay at my location disappeared and now the app says my location doesn’t accept payment with the wallet, despite there being signage up saying they do and the app saying it accepts it when I click anything else - but the function to pay is completely disabled so my money is just sitting there, unusable unless I happen upon a location somewhere else in the future that the pay option actually works at (which has yet to happen). I’m glad I didn’t put a lot of money in, but I’m frustrated I can’t use the money at all and it just sits there, untouched and untouchable, because the app decided my location doesn’t accept payment after saying it did and allowing me to add money in the first place. I want my money back..KevinIsaiahVersion: 3.9.250

Can’t use it at many locations… money added is money down the toiletI had an emergency situation in which I had to get some gas money to a sibling. Created an account, loaded up the 711 wallet… turns out she couldn’t use it because they don’t accept it (and the 711 staff at the location where my sibling was stranded was like, I don’t know anything about no app… get bent, scammer! So that was nice.) It turned the crisis we were already having from bad to worse. We found a workaround, and I thought, well, that was a lot of unnecessary stress, but not that big a deal… I’ll just use the balance in the 711 wallet to fill my own car at the location up the road. Except, you guessed it, they don’t accept it there, either. So if you want to do what I did and put $100 into the app, you can’t spend it, and you can’t get it out, and as far as I can tell you can’t contact anyone at 711 who can help, but you can look at the number 100 on the screen, so that’s something I guess..BikeishVersion: 3.9.370

Why so many 5 stars the app doesn’t even work properly.I work in the tech field, I work on apps...this is unacceptable for a company of this magnitude to have such a crappy app. My app stated I wasn’t connected to the internet, which was an issue I had months ago when I initially downloaded it and is why I originally deleted it. I downloaded again and it worked fine up until a few moments ago. I pulled open the app and noticed the no internet message. Everything is off of my LTE data, I have unlimited on a major carrier, it isn’t a connectivity issue on my end. So I proceed to delete the app, and now I cannot log in, nor can I make a new account. It keeps giving me an error message. This is a bug that has been ongoing for a while...7-11 developers you respond to all of these complaints yet, you don’t fix the issues? The purpose of these ratings is to help you fix problems and this appears to be a very large one. Will be deleting the app until you all can get your heads out of your arses..@macbeezyVersion: 3.2.1

Discounts and RedeemingSo far I’ve had my far share of great experiences and poor one. I’ve had trouble with cashiers that aren’t familiar with the rewards program and had to jump around from store to store just to redeem or even use my rewards. Recently I had received 2 rewards and claimed them without issue, but when it came to the discount cigarettes, the associate was unable to help at all. The deal was for $2.50 off 1 pack of camel cigarettes. When he rang it up, it came out to full price. He was unable to honor the $2.50 off even though it had shown in the app that the location I was at was one that the deal was valid. It also has no barcode to scan to receive the deal so this made it difficult for the associate to assist me any further. I ended up paying full price but was disappointed. The whole reason I went to the particular store was to take advantage of the deal. I’ve tried at another and have had no luck. I like the app and rewards, but a few things need to be changed..AbusingoftheribVersion: 3.2.1

FRAUD! Very dissatisfied.The app is fine, they actually deliver your stuff within the time frame. They work through door dash and postmates though which was a bit confusing but it still worked. Except, every time i would order -which was only 3 times- i would get a $9 charge to my card from ‘Raptorflash’. Then my card would get locked and i would receive a fraud alert message from my bank. I wanted this app to work so badly which is why I ordered two more times in hopes that it wouldn’t happen again but sadly it did. The idea is nice but whoever made the app and whoever agreed to the app is stupid and lazy. Security system needs to be updated. Get your own delivery system instead of using other delivery apps and WHY CANT I DELETE MY CARD OFF THE APP? I just want to remove my card but every time i try to it just says ‘error’. All in all 2/10, wouldn’t recommend to anyone, ever. My new debit card is on the way and i will not be re-downloading this app. If i could give 0 stars i would, Garbage..Dont do it dont do itVersion: 3.4.2

THEY STOLE ALL MY MONEYI have been coming to this store frequently and I had gained close to 7000 points by purchasing all my friend’s items. Then when I got back home I opened the application and discovered that my account was disabled due to suspicious activity!! They told me to call “customer SUPPORT” and so, I did. I dialed the number and then was put on hold for over an 1 hour and 30 minutes!! Finally, a woman picked up and she extremely rude. She was unenthusiastic to help me. After half an hour of me trying to recover my account she hung up on me!! So I called back and started to get frustrated and impatient I was put on hold for ANOTHER hour. Until the same woman finally picked up. Eventually understood my story told me how to fix but I had recently got a new email and I had forgotten my old email. So she hung up on me again and I was left with no account or not even a new with all my points restored. I am very shocked and angry at this “customer SUPPORT.” DO NOT GET THIS APP, THEY WILL RIP YOU OFF!!!!!!.Diana FopelVersion: 3.1.2

App is brokenApp is completely broken won’t let you sign in or make a new account.TicostarVersion: 3.2.4

Scanning my Drivers LicenseWhy do you want to verify my age (scan my drivers license)? You were offering 2000 points, but now you you are offering 1000? Sorry my privacy is worth more than that..1,2 DCEVersion: 3.4.7

BrokenShows 0 points despite purchases multiple times a week for over a year. Also prompts “Please select a store in the US” every 2 seconds despite us being in Canada and selecting a Canadian store when I created my account..EmmyjeeVersion: 3.4.2

7-eleven pointsI used to have a 4000 points but after the update it suddenly became only 51. Real disappointing.....JustaslurpeeVersion: 3.4.0

ErrorFilled in all the fields then got “domain error can’t complete” just so you know this is annoying.Bill1247652Version: 3.2.7

Points disappear!I've had 10,000 points, enough to recieve a carton of Almond milk and when I went to use the points, they just disappeared! It didn't happen once but TWICE! I've complained about it and 7eleven was good enough to reinstate them but I went to use it again and they were GONE!.BigBubba200Version: 3.9.370

Fingers in the foodI have seen workers grabbing fries straight from the container with their bare hands and eating them behind the counter. Definitely not buying any hot food from that location..Skala72Version: 3.5.2

TrucepoooFirst time using the app and it didn’t give me any free offers or points even though that’s what it advertised..Luv4christamenVersion: 3.4.8

App won’t let me sign inI try to sign in and every time it says that there’s a error and the page cannot be reached.Jm_anVersion: 4.2602.1

Canada isn’t Canada?When I try to look at locations in the app, it tells me that my profile is for the wrong country, so I click to go change it to Canada, and it’s already on Canada….T.L-PVersion: 4.1.1

TrashThe redeem section is blank since update. Brilliant move, have a rewards app where you can’t redeem rewards. Trash.Themaxpower1Version: 4.0.6

The only (unusual) app which doesn’t let you reset passwordHave been a app designer and web developer and taught novice developers. This is the only app where the users are never able to reset their passwords. Never seen this missed feature from a Branded company assuming they hire experienced web / App designers..PerfectcriticVersion: 3.9.370

BoooHate the phone verification… i changed my number now i can’t get on !!!!!.SushieeslushieeVersion: 3.9.370

App SUCKSApplepay does not work in app. Cannot add app to wallet it keeps saying oops something is wrong. Duhhh, ya think? Mobile ordering does not work. Delivery does not ask for address and says pickup only. I cant ever get the delivery promo discounts. App SUCKS!.WiFiWiMaxVersion: 3.9.370

Worst AppI hate this app. Unusable trash. 0 stars. Fire the programmer..AwesomePossum87264Version: 3.9.370

Generally okay, account management is poorApp functions really well, does everything except add the card to apple wallet. Requested to delete my account to resolve the wallet problem, now my Sign in With Apple token is stuck on their end, and I can’t even go as far as to use hide my email with SIWA. Completely locked out, lost my points for nothing. Bonus: they don’t respond to your data privacy tickets. Been a month..TyJoKoVersion: 3.9.370

Can’t log inDoes not let me log in because every time it sends me a code it says it’s the wrong code or there’s a problem and can’t make a new account because phone number still in use.LyteMusicVersion: 3.9.370

Super Buggy AppApp is unusable. Apple Pay doesnt work. Login sometimes freezes. App looks like it was developed by a elementary school student.Bestie BestVersion: 3.9.370

No way to add point card to Apple PayPls fix the bug.Sebichan.Version: 3.9.370

Self checkoutDONT USE THE SELF CHECKOUT AS IT CHARGES MORT TAX (Toronto ont. Tax is 13%) it’s charging 15-18% I’ve been dealing with 7-11 with this issue since April 3 2022. (Still have not received any money) Who ever I talk to regarding the issue they all say they are doing what they can to resolve this problem. No one has contacted me I always have to contact (2-3 hours each time on the phone ) 7-11 to see how the progress on my issue is going, I get the same answer We are working on it..Timekeeper ChrisVersion: 3.9.370

Where did my points go??I had 10000 points like 5 minutes ago then suddenly they all disappeared and nothing is telling me why.N0nam34m3Version: 3.9.370

Unable to loginI have tried around 20 times to login to my account. Tried to my phone number and my email. Used Password. Created new passwords. Verified my account with a text codes. Nothing works..PpppiiisssseeedddddVersion: 3.9.360

Somethings wrong with appTried installing app several times, provided an email and then it asked to verify by mobile, entered my number told it was valid, all in all I ended up deleting the damn thing as it wouldn’t allow my to verify anything. I gave it 1 star as it won’t allow you to go lower, just tried to reinstall it yet again asked for a mobile number I provided one it sent me a text saying here’s a number to verify so I typed that in and hit the button and the number I had just entered disappeared and it says no number was entered, hey 7-11 your app is a POS.BigD164Version: 3.9.360

GameI had 2000 points and I played the games that they had on the app and now I only have 50 points..7-11 app sucksVersion: 3.9.0

The app doesn’t loginI use to use this app on my old log phone. When I updated to an apple, the app no longer allows me to log into my account associate to phone number. It sends me the verification code, never move past this. I have even tried signing in via email address and change the password. Nothing works. Little disappointed because I have earn lot points that now can’t access..Saev13Version: 3.8.60

App won't open after the recent updateIts been updated just 2 days ago but it keeps crashing. The app won't open. Please fix this..Viber 1Version: 3.5.12

Misleading claims! (in my opinion)They advertise 1000 free points when you sigh up. It DID NOT EVEN LET ME MAKE AN ACCONT!!!! It just said “Please enter a valid mobile number” like what do they mean they are not even letting me make an account. Let alone get the 1000 points they advertise!.Dave 2000 jan12Version: 3.5.10

Rude service guyRude service guy. I visited 7 eleven store at 2480 Lakeshore Blvd west today around 4:00 PM. I claimed the lottery win money. There were two Indian guys. One With eye glass and other without. The guy without eye glass told me to wait for 5 minutes. I waited for more than the time he said. In this covid-19 pandemic, people doesn’t want to stay long anywhere. He was collecting and counting cash from another guy. but wasn’t calling me, instead attending every customers coming after me putting the cash on table. I then asked him are you short in cash? It was over $500 winning I thought he must be in short of cash. Because some store tells they don’t have enough cash tell people to try other store. Suddenly he looked at me with rude face and said how much you want, a million? Winning may be $2. I said you work here you should have asked me how much I won. He then added DON’T TEACH ME. Every time I visit this store I find him with rude face. Just because of his attitude I’m changing the store. 7 Eleven enjoy keeping such kind of employee who doesn’t care about the customers especially in this pandemic..KhitokaVersion: 3.5.7

I’m legal!Apps great, I just think it’s BS that I’m being harassed that I need to “verify my age” but can’t until June because I’m under 21. I’m legal in my country, and have been since 2017, so explain to me IN DETAIL why I can’t do what update my account for another 6 months but I get the notification EVERY DAY..Alya CoxVersion: 3.4.9

Can’t even leave a feedback on your websiteSo here we go: When me and my daughter signed up separately we both received 1,000 bonus points. We went to redeem the free slurpee offer the first time you guys both took our 1,000-1,000 bonus points away and never gave it back. Why did you jack it? What was the purpose of that? We have a sour taste in our mouth I can tell you that..Tibus01Version: 3.3.8

They advertise deals but you don’t get your pointsNever been to 7-Eleven until I heard about their points system. I’ve bought their deals and three times in a row I didn’t get my points I will not be going back to 7-Eleven..ScumbuddyVersion: 3.3.6

Update is slow!!!The new app is so slow!!! Takes ten minutes to start it!!! So it cost me three drinks because it takes so long to start. Please speed it up as it’s slower than the older version. Frustrating!!!.CjfuiteVersion: 3.0.2

Can’t registerAsks for a postal code, doesn’t let you type letters... therefore can’t register. brilliant design 5 stars lol.Ethan_ShimminVersion: 3.5.6

7 can f*^* offNo longer can get free points unless you verify your age.Niggga who shat on 7Version: 3.4.8

IDAugust 24 at 3 o’clock I was at your Bowen Road store. The cashier swore about the signature on my 649 ticket because the signature was on the back and who the F changed that. I told him he’d have to talk to The gaming commission because I believe it it always been there. To buy a new ticket he insisted on my birthday. I am over 50 and reciting my birthday date is an invasion of my privacy. I will no longer purchase my lottery tickets at any 7-Eleven. I do not look 30 or under and my age and birthdate is none of his business or 7-Eleven’s business. This employee was snotty aggressive rude and swearing while on till. The other employees were standing in front of the 7-Eleven smoking and gossiping. The experience was not enjoyable and I will not return to that particular store again.Mizd24Version: 3.4.3

App crashes upon openingWon’t even load just crashes immediately.UsernameTakenYetAgainAndAgainVersion: 4.2605.0

Round and round we goCannot log on just takes me in circles..Bagheera1485Version: 4.2604.0

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