PayPal Here : Point Of Sale Customer Service

PayPal Here : Point of Sale Positive Reviews

Works great!I do a lot of selling and trading online... of Yu-Gi-Oh! Cards... well, I've been using PayPal for quite some time and when it asked if I'd like to upgrade for free, I said sure. I was very unbelieving of them sending me a card scanner for free but I got it and haven't been charged for it or anything. I guess it makes sense since the more money I make, they make. Esther way, being able to make little categories and add-ons to them is really fun and has got me really thinking about opening up a small business! Thank you PayPal for alway helping me pay for things online, hopefully you will help me charge people in person in the future!.Glng jlggjjgVersion: 2.8.4

Like it but I wish....We use this app to manage and take payment for concessions for our booster program. We are run by volunteers so it is a different person taking orders every time. I like that it is easy to use and doesn’t need much explanation but wish I could store more than one menu at a time; we do not always serve the same items at each event. I went to a scan method to make transactions go faster and love that I can store the barcodes but hate that I have to recreate my menu for every event. It would make it much easier if I could store items in the app and pull them up to create my menus. Maybe there is an update in the future that will fix this. Otherwise this is a great app for us, people don’t carry much cash anymore and i felt like we were losing sales before we started taking the debit and credit. It’s also nice to go back and look at previous sales when planning the next one..Bandmom2010Version: 3.7.7

Good app, needs more features and flexibilityBy and large, this app supports my small business needs; multiple user profiles is a nice feature. However, the differences between the iOS & tabletOS are odd. The tablet has an option for creating a specific set of items that you want displayed, the phone does not. It would be nice if you could create multiple sets of item lists to have available for different venues. I would also like to see the cash option come back to the fore when presenting payment options. I get that PayPal doesn’t make $ on those transactions, but don’t making usability difficult. Lastly, I would also like to see the list of checkout items come back to the fore as well. Hiding them behind the available items is not helpful..Basking BeeVersion: 3.9.1

Works Great, Never had a problemI have been using PayPal for many many years now. Never a Problem with them or the PayPal app. The card reader I use with my apple iPad has never had any issues. Customers Credit Cards did though. Not enough money. Lol. So if you have a problem, look at your device or your internet provider. Not the PayPal App or card reader. I just have the old free reader that plugs in the head phone spot. Haven’t even had a problem with it taking a chipped card. Money is in my account before the customer leaves. I will always use PayPal. No other!.Renegade UnlimitedVersion: 3.9.1

SO much better than Square!!I have been using Pay Pal for a about 16 months and really like it. Transactions go through with no problem and the money is in my account before the customer leaves my store!! Once I learned that keeping the reader charging will help it to connect with no problem and then stay connected, it seems run well with no glitches or hang ups. There is one thing that happens that I can’t decide if this it is an app problem or an iPad problem. It goes along fine for hours and then suddenly the reader looses it’s connection and I have to reset the iPad. I don’t use my phone often enough to know if it has the same issue. I am just now setting up the checkout feature. I have run across a few things I can’t figure out how to set up, but I am just beginning and if I can’t figure it out, I am not afraid to call Customer Support. I recommend PayPal to everyone I meet that needs merchant services!.AmmoLadyVersion: 3.7.3

PayPal reader and app worked for yearsCheaper than anything my bank offered. Have access to my money that second Very happy with the app and several different readers. Used for years. Few times I had technical issues I could talk to a live person and find out is was usually a mistake I was making. Although it was years ago I could only get email support on issues with square, which was to slow for a on location problem..JRcomicsVersion: 4.4.0

Seems more stableMy business was one of the first in the nation to use square, and we stuck with them happily until the quarantine shut us down for good. Starting a new business, we decided to give PayPal Here a try. While it could never have replaced square in our old multi-unit chain, for a scaled down start up it does enough. It does seem to glitch out significantly less often than Square, but I assume that’s the trade off for significantly fewer features. I’d say I’m happy with it at our current level, but should we ever begin to expand it will clearly fall short..GabbyGallardVersion: 3.9.1

Love the appWe have a brick and mortar store and i love how easy the app is to use and how easy it is to get my reports. I wish that it had some more features, like being able to accept multiple payment types per transaction (like partial cash payment, and then the rest on a card). And I wish there was an option to discount only one line item instead of the entire transaction, or to be able to do multiple discounts if one item is 25% off and another is 50% off. That would make seasonal item sales easier to process. But for what it can do I really like the program..Taz062804Version: 4.2.6

Easy to useI love the App. It is easy to use and process transactions. I think a change should be made for adding items to my inventory. My option items are listed alphabetically and if I add anything new I have to delete everything and start over to get those one or two items in correct order. Should be easier to add items in between others without deleting anything. Other than that I’m a happy customer thus far.Monnieb123Version: 3.7.3

Easy to use but…I like the ease of use. I would love it if could be improved to better connect customer information with PayPal. When you take the time to add customer information into PayPal Here it doesn’t send that information to PayPal. It would be so helpful if when you type in customer name and address if would be attached to the order then allow you to send product without having to retype the same into PayPal. I have mentioned this in the passed but nothing has changed..LJL-RPSVersion: 4.3.7

Update 3.2.3 is functional and now what I expected.Last week, PayPal released version 3.2.3 and broke the sales history UI, making it unusable. I logged a complaint and received a response after a very short time. They indicated they were aware of the problem and working to resolve it. after only 3 days, the sales UI had returned to its functional state. Thank you PayPal, once again, you have met the expectations that brought me to PayPal from a competitor's solution..Matt GulickVersion: 3.2.3

Works great after update.It was crashy when we first started using it, but when the update came through a few months ago it workedmuch better. We keep the card reader plugged into the charger permanently now and the app detects the reader flawlessly. Sometimes the sale screen freezes but we close the program and reopen and it solves that issue. Doesn’t happen very often. Pretty satisfied with how it works..SFFleaCircusVersion: 3.6.0

Works well for us.We are a non profit raising money for our library through book sales and memberships and donations. We have a button on our website for donations and memberships and card reader which we use with iphone during sales. 2-3x per year. Virtually all of the failed transactions are user error I think, restabilizing the phone on a table with card reader at the edge of the table; slowish- smooth swipe works..Monc_provVersion: 3.6.0

Great addition to my businessI love my paypal here!! I have a retail dancewear store that has been in business for 36 years and we are still growing, which is a true blessing. When we go to studios to sell to customers on sight, PayPal here has been a huge help to us at checkout time! I also love the fact that there is No contract, the fees are not ridiculous and we receive our money within about 2 days!!!.KT4BAMAVersion: 2.8.4

Not happy with it yet.The chip reader turning off after each transaction makes my retail store look amateurish. That and the crashes that happen a few times a week even though we have good internet. I used to have a bank merchant service with the integrated swipe, tiny screen, and printer for a previous business, but was seduced by this setup. So far not very happy but am updating, which I hear will solve the card reader turning off. I will keep it plugged in all the time to solve the new problem of it draining the battery fast..DisappearedVersion: 3.3.0

Jack of all trades, master of noneOverall the system is good and works well, biggest issue I have at the moment is after recent updates the card reader does NOT go to sleep in between transactions, which I know why they did this was to fix another Bluetooth re-conductivity issues they had but this has a new issue now by doing it this way. Since it doesn't sleep it stays on discharging the battery way to quickly, leaving you without a way to get paid during transactions.....please fix this, this used to work before all the latest Bluetooth "enhancements" towards the end of last year 2017. Also requires a good internet connection, does a lot of flaky stuff without it!! Until this card reader is fixed it will remain a 3 star but normally it's a solid 4 pushing 5. Regards, Just a guy trying to make a living.Official Tony ToneVersion: 3.0.6

I recommend PayPal to other entrepreneurs!I LOVE PayPal. It's so easy to use, and it has so many useful features. I teach CPR and First Aid classes. I'm able to send detailed invoices to have my trainees easily pre-pay to confirm their class reservations. Many businesses prefer to pay with a credit card instead of a check, so they love the invoicing feature as well. But my favorite thing is the debit card! What a convenience!.DrelextooVersion: 2.8.4

Could use some UI/UX updatesI use this app regularly for a small business. It works fine for the most part but it does time out occasionally in the middle of card transactions. It isn’t a huge issue but it is not the most convenient when there’s a line of customers to be checked out. I like how it prompts to save customer information for some of the auto billing but I personally haven’t found a way to go back and look for those customers. Over all I think this is an okay app..AnonasdghjkVersion: 4.2.5

Best payment app service availableVery fast, very reliable, I have used this service for many years. The payments are recorded fast, customers love it as well as I do, not complicated to use, and it also gives detailed receipts and keeps great transaction records. Customer service is fast and friendly and I think it is a must have service that every merchant should consider..ChasbgoodVersion: 3.9.1

PayPalI’ve been using PayPal for about 17 years for various things. I’ve found that they Provide me with excellent service, no matter which one I use them for. I feel completely safe when paying my bills or allowing my customers to pay me through PayPal. PayPal thank you for keeping my information safe..Glrvpk- ccprocessingVersion: 4.3.8

AwesomeI have tried so many apps trying to find the best one for my needs, I have always ended up right back here. The ability to not only list my items, but to be able to create sales and track them is great. And, then receive payment. If there were one thing I would like to have added to the app, it would be inventory..Peanut1196Version: 3.7.9

Works greatWorks great. But read fine print. Or just read it. Lol. If cards have a chip use the chip card reader. If you just use the regular triangle swiper and sell over 500 in a 7 day period they hold back money in account for 30 days. If you use the chip reader. They don’t. But readers work great. I have no issues at all with PayPal and we do shows about 3-4 times a month..LcrazylivinVersion: 3.4.0

Used It for years!This is the only thing I have used for my business since I started. It is easy to use and you can probably get started for close to nothing. I also think the charges are less than most other platforms! Ann Wilson Books and Christian Products!.Wrap You Up In Jesus NameVersion: 4.4.0

PayPalI, as well as many others, have used PayPal many, many times. We go back many pleasant years. I have never had an issue, not even one (1) so I think y’all should appreciate these positive reviews. They are reassuring to me as well…seeing others with positive feedback/reviews. Keep up the “good work Champ!”.Shy0443Version: 4.4.0

Works Great!Bluetooth reader works great. Chip reader works great! No glitches on mini iPad with cellular connection and we can use it anywhere with Verizon or WiFi. Most glitches reported are generally due to the connection being used. With AT&T which was our old cellular carrier, it would only work half the time due to the lac’ of a nearby tower. With Verizon, never misses a beat!.Roy L. OakVersion: 3.6.5

Great Service!I have a cleaning company and I use this service to email our customer invoices that they can conveniently pay from their inbox. This service is helping us to continue growing our business! I highly recommend them for anyone that is just starting to receive credit card payments!.Pair-A-JacksVersion: 3.6.0

PayPal Here is a lifesaver!I’ve been using PayPal Here for 6 years for my alterations business, with never a problem. Now with Covid-19, I especially appreciate the ability to use it to invoice customers so they can pay me remotely and then pick up their clothes from my porch. Thanks to PayPal Here, I expect to still be around when there’s a solution for the virus..HiltonHeadWeddingsVersion: 3.8.1

Great but wish there was moreIt’s a good app I just wish there was a way at the end of each month for it to tell you the total food and beverage tax instead of you having to manually go through each transaction. Also I notice when you try to get a receipt sometimes the option to have it printed doesn’t show up. Either then that it’s great.Mrwho65Version: 3.9.1

Very PleasedI have been using this system for over 3 years now and I have no complaints, however sometimes my card readers don’t work when I’m attempting to cash out my customers. That’s the only issue that I have encountered and it’s a real hassle and a bit embarrassing..ValenciaWVersion: 4.3.7

Paypal and Paypal hereI never had an issue with it at all I am very pleased with it had Paypal here since when it 1st came out and that was a very long time ago and I had Paypal way before papypal here I really never had and issue with PayPal but a few times it was not Paypal it was a differ business that’s with PayPal but besides that I’m a very happy customer a perfect 5 stars.Jonahthompson12Version: 3.9.1

Really satisfied !!I have not had problems with the “free” card reader or PayPal, just an occasional declined card, which had nothing to do with PayPal. Will look into a new reader to keep up with the latest technology before this reader has problems. Keep up the great work !! Thanks..Leather timeVersion: 4.4.0

Works great nowHave been having issues with this app running extremely sluggish on my iPad 7, it takes quite a while to respond to touch. I came here to leave a bad review but notice there was an update. I installed the update and it’s running better now..Josh1624Version: 4.3.2

Thank youAt first I was having problems with reader but found a way to make it work after so many swipes it gets loose so now I just pinch my card reader when I swipe and everything works perfectly. I can transfer money instantly for a small fee or next day with no charge..AshleygonzalesVersion: 3.6.6

Works great but needs improvementsI use this for our small business. Pros: Easy to use Customer service is great Love the itemized list which can include photos Cons: Sometimes the swipers don’t work Chip Card reader will only work on newer phones and tablets. (I was using an old iPad but it won’t register the chip card reader.) Discount - applies to the whole total. So if I do a service (no tax) and a retail (tax) it takes the discount off the whole total - lowering the sales tax. Wish you could select which item gets the discount. Would love to see custom discount codes: 25GOLD for 25% off gold items. And the ability to write a note on the purchase item. Example: item: Tattoo note: rose.KalixoxoVersion: 3.6.7

App worksUnfortunately I lost my card reader. However the app work for me on the spot. I was able to add in product and accept payment via my iPad by manual entry. And I entered customers info and sent them invoiced receipts. When I receive sells on the phone I send an invoice and those can pay directly through PayPal. Thanks PayPal..LadyBrenVersion: 3.6.3

Great for small businessI own a deer processing company and this is great for taking payments from my customers. I have only had one dispute and PayPal handled it like a champ making both myself and my costumer happy. I would recommend this to anyone. The rate is way better then you will get with any other CC reader..Chesters PhoneVersion: 2.8.4

Fantastic ToolPayPal Here is essential to my business or any business, practically is the necessary tool to do business in this modern day, I recommend this Fantastic Tool to any one who needs to charge in a hurry and require to transfer money to the bank in a flash with out losing an arm and a leg. It’s very convenient and practical and not complicated. Download the app and start enjoying your life....Calculator alligatorVersion: 3.6.0

Crashes all the timeI can’t do two transactions in a row without killing the app and re starting it and re linking it to my card reader. I have a Brand new iPad I bought just for transactions and I feel so amateur taking transactions with problems every single time. Reader never links to iPad automatically like it’s supposed to. Been using it for 8 months and I’ve never had a transaction work perfectly..FriendlyServerVersion: 3.4.0

Fairly goodI love everything about this except the fact our card reader only work about 50% of the time. My wife sets up at festivals with her cupcake business and if we have to manually enter the card lines get backed up rather quickly. Not to mention people seeing their card get “denied”. We’ve all been there, other than that it’s good. Just wish reader worked 100% of the time.BerusticVersion: 3.7.7

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PayPal Here : Point of Sale Negative Reviews

Very poor compared to SquareHave had PP for years and years for eBay and forum transactions. Started to use recently for vending business as an alternative to Square bc of a rate increase. Customer service is VERY poor. Transaction processing time is 3-4 times longer than Square. If you are a vendor with occasional transactions, it would be no big deal. But as a vendor who often has a line of customers waiting it has doubled my service time per customer. The hardware constantly disconnects from app and you have to turn it back on and wait for it to connect only to find out that the app has signed out and requires time for another log on. Calling customer service is a joke. The voice menu won’t give a choice with my issues. Choose another category just to get in to talk to someone, you can’t get past the voice system. After hold times, and calling back multiple times to an invested time of 40 minutes, you get a CS person who can’t help you, and transfers you elsewhere where you hold again. When you finally get a real person, they put you on hold because they don’t know how to help you and then you find yourself disconnected. At least 3 or 4 times in your journey to this person, you have given your complete customer information, so you think maybe a conscientious CS rep will call you back. Yeah, right. Call back again......no thank you..4FKSVersion: 3.7.7

Glitches and freezesSimply hate the new upgrade with lots of freeze moments. Has to restart all the time after each transaction. Customers is complaining about the processing time. And, we have been having lots of issue about tips too. My customers never tip but at the end of the transaction and the tip were added automatically and my customers are furious because they thought that we added the tip without their authority. And in some case customers added tips but at the end of the processing screen it shows that no tips were added and customers has to pay tips in cash. The tip column is on the same page and a lot customers said that they don't see it there. Overall, we love the previous version much better than this one. This is driving everyone crazy especially for those who used the older version.Yvonne chewVersion: 3.6.5

Pretty useless 👎🏽I was using the iPhone app version because the iPad version doesn’t have the portrait mode, and I need the portrait mode for my stand and business. Now both the iPhone and the iPad versions cannot connect to Bluetooth on the iPad. Meanwhile, I have two different Paypal contactless readers. The first (most expensive one), they ruined by updates, I cannot use it like I used to because the charge procedure is forced to be done on the tiny reader instead of on the iPad like it was before. Whoever is in charge of Paypal Mobile Transactions is ruining the experience and driving users to Square. I know, I’m one. What a way to sabotage a business! I’m just gonna suspend this for good. It’s been so long unfixed, I don’t think Paypal has any plan to ever fix the problem. Goodbye!.THE REAL LIONVersion: 3.6.7

How to Take PaymentPlug in card reader. Wait a minute or two for app to detect reader. Don’t even try to record a cash transaction without the reader as this will crash app. Swipe card and say a Hail Mary. If you’re lucky payment will go through. If not, the app will crash then you’ll have to reassure your customer that his card wasn’t charged. Restart app while making small talk with the customer looking at his watch. Try fiddling around with the reader until it’s detected by the app. Swipe card again. Keep repeating until transaction goes through. I’ve used Square and Pay Anywhere — PayPal Here is by far the most buggy. Maybe I got a defective reader but I’ve gone through 3 and had the same problem with each..RegularJZVersion: 3.2.3

Becoming a love hate relationshipPayPal equipment was included in the business I bought so I started using it, loved that a debit card came along soon after started using the app, and that fees didn’t seem too big of an issue. BUT, the transaction steps are way to cumbersome when they do NOT have to be! Please PayPal, realize cash transactions should not be more steps than card transactions!! And always having connectivity issues with the card reader is embarrassing! Have tried multiple ways to help this and still an issue...looks like I will have to try something else soon..DawneodcVersion: 4.3.1

Freezes frequently and won’t allow item editsPaypal has been my go to point of sale for a long time. My business is seasonal. For the last 3 summers (since I upgraded to the touch pay credit card module, the app crashes or freezes in the middle of transactions, if I try to edit my items, it will also freeze or crash. Twice this summer, it froze in the middle of service and actually married two separate customers transactions, so I lost money on those. Luckily I hand write my tickets and check against PP. the constant freezing and crashing of this app is wholly inconvenient, and I’ve lost faith in PayPal’s overall system..MarbieAKVersion: 4.4.0

NopeI was using PayPal, not a lot because I didn’t order that much, but the last Time I used it (Jun2022), they said they payment didn’t go through, so paid for my order by credit card…and later that day I got an email from PayPal that my payments had gone through….so I ended up paying for purchase twice and when I sent them an email they said I had to go thru the seller, which was on a Walmart market sight, Walmart said they weren’t responsible for PayPal’s charge, and so I haven’t gotten my money back to this day….someone has a payment but no purchase so they should know that the money should be return. Anyway I’m not using PayPal anymore.ErpmpVersion: 4.4.0

Frustrating, but it worksHaving to constantly sign in gets very tedious. And when you have to do so in the middle of a sale it forgets the previously entered items until you try to complete the transaction, at which time it adds them both together (a $10 sale suddenly becomes a $20 sale), and is EXTREMELY difficult to remove the previous items. That being said, it does complete sales, and puts the money into your PayPal account, so it’s got that going in its favor..MuggsysBeansVersion: 4.3.3

New update has major glitchWe had to install the updated version recently -after using this app for a Year several times a day without too many problems, we were surprised that now the price buttons move when you tap on them to a different part of the screen and then you have to tap them again to enter a single digit number, repeating each digit, for the entire price of the item-this is very time consuming when you are ring up dozens of items. I’m super disappointed because it takes so long to check my customers out..NhjkihbfrVersion: 4.2.5

Could be betterThe interface is simple and so is maintaining the item catalog. Also easy to transfer funds to the bank. The sales reports are terrible, however, and the battery on the Bluetooth card reader only lasts a few minutes before it turns itself off or needs to be plugged in. Also none of my sales activity shows any more -only a few random old sales. Have to go to reports to see what I sold today and there is very little detail. Pretty messed up -come on PayPal. App support is atrocious as well..Sfera999Version: 3.2.3

Chip reader won’t sleep after updateSince the last update the chip reader will not sleep when you push the power button. I have emailed customer service about this three times and have not received a resolution. Since you can not get the reader to sleep and it is constantly on, it dies within an hour or two causing a loss of numerous sales. Might be worth it to go with a slightly higher fee with square than not be able to make a sale. PLEASE FIX ASAP..Gabebabe1234567890Version: 3.0.3

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