Slack Customer Service

Slack Positive Reviews

A few months in. Mostly good.The app is easy to learn and has become an integral part of our small business. I wish I could put the channels in the order we use them the most, instead of the app just putting them where it wants. I had an issue with posting pics and tech help was friendly and got back with me quickly. The problem was resolved in a week or so. My biggest complaint is the app is bad about not giving notifications when it should. This is a real problem as many employees will not check the app unless it notifies them something has been posted. Every time there is an update, the notifications seem to work well for a few days… then they stop working again. Overall I give it 4 stars as the notifications issue is the biggest issue, everything else works as expected..Hippiegal23Version: 21.11.20

Does not work well with iPadOS 16When resizing the window of Slack, the changes to editing a post are lost. When pressing ENTER on the iPad keyboard, the message is not sent; you have to press a button. But this button is hidden behind a tiny floating language selection & dictation bar. I had to move it out of the way, and quickly hit ‘submit’ before the bar jumped back, a matter of milliseconds. I know Slack used to be a game company, but this is not the type of game I’m interested in playing :) I also find the app to respond slow on iPadOS, as if it’s not native but some kind of ‘HTML shell’ that doesn’t really bring the best of the native CPU/GPU capabilities. Lastly, I think they need to rework ‘search’. I would like to see a more clear distinction between ‘search everywhere’ and ‘search within the current channel or private conversation’. It takes ages to find something now. I also would like to see a more user friendly search query system (AND/OR) where I can add criteria. Right now it doesn’t ‘feel’ right - I know that doesn’t really help but perhaps they’d benefit from a larger user-acceptance phase for UX. Luckily it’s miles better than Discord, which although more powerful, is not easy to use or grasp..DaclooVersion: 22.10.50

Workplace CommunicationsI love slack. I started using slack in January for my job, as our communications channel, between team members. This app has never caused me any problems. It’s NEVER: crashed, logged me out unexpectedly, had any technical problems, deleted any of my channels, failed in posting, or any other problems. This app is reliable, always functioning, never disappoints with the reactions and features to customize for your job specific needs, and in all ways shapes and form been hands down 100% real time. I love how i can change my profile picture, name, workplace info, choose privacy and notification settings, can set myself as away, and all my notifications come in once I’m active, have a dark mode enabled (this saves my tired eyes first thing in the morning) and an all the way around fun place to communicate with others. I don’t leave many reviews, and this is one of the only ⭐️⭐️⭐️⭐️⭐️ reviews I’ve left. Thank you for everything your team and developers have done to streamline our success. You’re amazing!.AnC.Really?!Version: 21.06.11

Good except for notificationsOverall the app works quite well. Some things are big misses for me though, especially notifications. Putting a lot of detail in hopes it is read by developers as I do want to love the app. Searching for users when trying to start a DM doesn’t prioritize users you’ve talked to before. I work at a company with thousands of employees, so if I search for someone with a common first name and I don’t know their last name, I have to go through a list of 30 people when I’ve talked to them before and I’d expect them to just come up first. Messages you read on web or on the app don’t dismiss notifications. I have to go dismiss them all one at a time even though the app should know I’ve read them. Big failing for me compared to something like FB messenger which will know to clear them. There are no different snooze settings for different days of the week. I don’t work 7 days a week. Why would I want the same snooze settings? There is no granularity on getting alerts for channels besides give me everything all the time, and give me nothing. If a conversation is happening I want to know about it, but I also don’t want my phone to completely blow up with 50 notifications beeping at me in 10 minutes. It would be much less distracting / annoying to group the messages and notify on configurable intervals Lastly, if I get a message while snoozed I am not told about it once the snooze ends. This can lead to me not noticing a message for days.Ayrton117Version: 20.05.20

Needs screen share viewing on iPadMy dev team has been leaving slack more and more since everyone now works from home, and the viewing of someone else’s screen share does not work on iPad. Many of our team are mobile, and while the developers themselves are most always at a desktop, managers and attendees on calls are not - and are unable to view and follow along on the product and issue demos. Because of this, meetings are now scheduled outside slack on other services like MS teams and GoToMeeting which support viewing from iPad. Once meetings started to move from slack, more communications continue to move out. Our use case makes sharing from iOS a very very low priority, but viewing other presenters shared screen is a must have. Without this feature, I find I must only give slack 3 stars. Otherwise, notifications work well, and messages are solid other than missing multiple levels of bullet indents to make readable lists..DarthDaddy01Version: 21.04.20

Great App for Coworker CommunicationI’ve used this App for four years at my previous job. I used it on an iPhone and a computer. I have never had issue with it. It does everything you want it to do. Allows for different channels of communication. For example one for updates to policy, one for customer issues, one for employee appreciation, etc. It allow la for direct messages communication between two or more people. Nothing has been lost in the app or crashed stopped working. The only thing that has been an issue is I can’t seem to figure out how to delete people off a channel. When someone is fired or leaves the company they still have access to information they should not have access to. Is there a way to delete people from your slack channel or are we stuck with them forever?.KosKos2011Version: 24.03.20

Communication hash needs respectful boundaries. Tailor and cull Notification output!Slack is like a giant meat pie of an entire organizations communications. Why is this company entrusted with so much sensitive data? Why is this company worth billions? It offers modest boosts in communications but at the expense of constant nagging at all hours to participate in the always-on business “culture.” If you’re going to use slack, set up your own boundaries, and work to limit the application’s reach into your life. Otherwise you’ll be sucked up like another strand of spaghetti in Slack’s “value proposition.” Yikes! Boundaries are healthy, people. “Always on work culture” is a sign of simplistic, juvenile notions of how to lash as many people as possible into the heaving, soul-crushed masses of American suckers who think they have no other option than to just give their lives away to the job market. Yikes! Boundaries! Cultivate good boundaries! Then maybe slack will actually start to show some value. /end rant..Mike ConellyVersion: 20.08.30

Active/away doesn’t workUpdated Review: Dev team responded and the newest version does include a fix for the active/away bug. Updated rating; however, Dev team should test builds before rolling out to the public especially for important features such as your presence status. Original Review: Switching between active and away no longer works since the last release. When the selection is chosen it just highlights it but doesn’t change the status. Force closing the app and immediately changing the status works only sometimes. I’ve already tried uninstalling and reinstalling the app and the problem still persists. Based upon the reviews in the App Store it appears that this problem is not isolated to me. Hopefully the dev team can fix in the next release.SmmleeVersion: 21.03.10

Great platform with a minor issueI’ve been using slack for a year now with work, classes, and organizations. It has a really nice setup and I enjoy the fast communication. But something that I think could be changed is the do not disturb - I think there should not be a default automatically turned on and people should instead receive a suggestion to change this themselves in settings, many people don’t pay attention to this and I have a lot of messages that end up not being seen. The big thing is that after the do not disturb period ends, you don’t get notified of the messages that you received within that time period. So many people end up not seeing those messages until much later, or not at all. I think slack should notify you immediately after the do not disturb period ends so you can respond to those messages in a timely fashion. This seems like a big thing to overlook..Kierra689Version: 20.02.10

Can’t open Saved Items from iPad ProI AM able to open links on the Desktop site from my Saved Items. But not in the mobile app or from my iPad. In fact, I had to open Slack in a mobile browser in order to even open a Saved Item. How does that make sense???????? If I try on my ipad- I have to go to my profile, whereas on the dekstop “Saved Items” are found on the lefthand column with everything else- makes sense. On a mobile device, there’s these additional steps. Doesn’t make sense. Anyway, once in my Profile, I click on the dots in the upper right hand corner. I click on Saved Items. My Saved Items populate. Okay, great. Finally. I click on the link in the Saved Item I want. Nothing. The Saved Items menu disappears and I’m just looking at my Profile. I try again. Same thing. Try again. Same thing. I long press the link. The app completely closes out altogether. 😒 As a UX designer, if you guys can’t see or understand the frustration I have with this simple feature that should be easy...lol. And yes my app is up to date. Please fix. Apparently I can do this from my laptop and my phone, but I use my iPad for school and Zoom meetings since everything is virtual. And the Zoom meeting is saved on Slack for the classroom. I shouldn’t have to go into a mobile browser because the link won’t work in the app itself..Rain2cryVersion: 20.06.10

Amazing features but needs some tweakingThere are new features added all the time, but one of my biggest issues right now is the /reminder program. You can only set it for an specific hour not a specific minute. Because so many companies use this there are times and reasons we need to be able to schedule something for a specific minute. I cannot utilize this feature as of right now because I need to be reminded to do things prior to shift change. This would also be great if you could auto schedule to send messages as a specific minute as well. This app is a must if you work from home. So many wonderful features that help you feel “connected” to your coworkers..Ashmama26Version: 23.01.10

Old layout betterThe old layout was much better and more effective. This one is not fluid and feels like it wants to be a social media app but it’s not. Need to fix the app and the desktop versions back to the old layout please. I use this platform all day long and on my phone while working away as well. If not reverting back, make it a layout option for us to use. Also, please bring the little graphics on my “later” section. Makes a great Lock Screen. Segway into needing a Lock Screen or a blank screen of some kind. Coincidentally that’s how I found the later screen and the swaying plants. I was using it as my Lock Screen to hide contacts and rooms. It’s not anyone else’s business who I’m talking with or business groups I’m in. Lock screens also help with abating distractions on the screen. Thanks for listening..HeygomertooVersion: 24.01.30

Why Can't I?I created a workspace, created a channel, and changed the channel description for that channel. The application automatically posted a message in the message feed that essentially said what I changed the channel description to. I cannot delete this message, nor can I disable this behavior. A description change-log does not belong in my messaging feed. I moved this channel to a group named 'Starred', and I attempted to create another new channel. A popup notified me that my workspace's settings have changed, which may affect who is allowed to create channels. I am using the only account that has ever used this workspace. There is no other account that I could've transferred authority to. I cannot find administrative settings, and I believe I have searched all settings and tapped, long pressed, and explored any reasonable place where the workplace name or settings might exist on the iOS app. As a workspace owner, I would like to be able to easily accomplish administrative tasks from the commonplace device I own. These two problems seem like they would've been discovered and remedied by now if an endeavor of Slack's notability cared to remedy them. I do not feel like discovering more frustrating problems that seem to have simple solutions..Creatorz OwnVersion: 24.04.10

An amazing FREE workspace app.I never feel this like strong desire to write reviews but i am now- Slack is a wonderful group workspace app. A lot of the complaints seen are due to APPLE updating to ios16. Americans (and i am one) want things in an instant- slack has to adjust. That said, I've been using slack for about 3 years. I think a lot of reviews are ignoring the fact that it is FREE! You pay NOTHING to use this app, when all other apps cost at MINIMUM $100 depending on how many employees you have. All the complaints seen (to me) are glitches that just require in person communication. Companies shouldn’t be depending solely on slack- it’s a GREAT tool though. What reviews we see are called minor inconveniences. In the grand scheme of things. Slack is amazing, it’s even more amazing that businesses can DEPEND on slack FOR FREE to communicate with everyone from really anywhere. THAT SAID, all apps have issues. I have had good runs with slack and i have had issues just like every other app i have. Instagram, Twitter, Facebook etc included. Is it worth it for all the features you get? The various work spaces ? User interface ? Etc. ABSOLUTELY..AkandyyyVersion: 22.11.40

Slide into my DMsUsing slack is easy, it’s convenient and I recommend it. The ONE thing that I wish were different is the DMs. I’m in THREE separate workspaces with overlapping members in the group. Sending a DM to one person in one workspace means not seeing the private message thread when sending a DM to the SAME person in another workspace. We have a workspace for the village in which our Burning Man camp lives to communicate with the village leads. We have a camp message to chat amongst us as camp members. Some of us in that camp are involved in an art project that includes other people. There’s no good way to keep up the DMs with the people who also are in my same workspaces across all the workspace. As you can imagine, DMs are usually OT and all over. This is the one thing that could use a tweek, IMO..LilakayVersion: 19.11.10

Great toolWe use in our small law office. We had to write some of our own "best practice rules" (like phone message channels only get phone messages, no gifs in general, snooze when you aren't answering) but it's been a great tool for our office. Easy way to be sure you're keeping up with your team without getting in to email all the time. We love it because if person a has a question for person b, a send the question and b gets to answer when they have the time in their day. Minimize interruptions while also allowing the person with a question to say it when they're thinking about it. We love slack. It's AOL instant messenger for professionals. I do wish it was easier to upload images etc without the comments being a weird title..Hatwife12911Version: 3.28

Going the extra mileThis app is satisfactory functional, but that's not why I'm writing this review. Rather, when it comes time to update the app, the staff at slack gives us information about what problems occurred that have been fixed. But, whoever writes said update descriptions deserves an employee of the month parking space, ideally close to the entrance of your business. The wit alone is fantastic, but this individual seemingly put a lot of put time into writing such update descriptions, writing several paragraphs for only ONE of the several jokes contained therein. Being amused where I didn't anticipate to be amused, the technical details of my phone. Thank you, unnamed slack employee(s), you've made this day even better..Impressed user 556Version: 20.01.20

So far, so good, some issues thoughSo far, this app hasn’t done anything bad per se. It gets the job done, just a basic app for work. However, I wish you could choose what kind of messages will send you a notification. If you just downloaded this app, be wary about notifications. From what I know, Slack only notifies you if you/the channel is tagged/mentioned, so anything else sent in the channels you will not receive a notification for, which is kind of annoying. For example, when I or someone else has a question, that does not need the whole channels attention, but is not directed at a specific person, no one will be notified of the message. Which means that it can take a while for someone to get back to you..Loose_eelVersion: 20.07.20

Part of a group, but no slack, stop and get itSeriously, it sounds like I own it, but I’m just a user. Caveat, I’m not an “at work” user, but I’m an avid user and part of 7 active groups, largest having 2000 members, give or take. I’m not saying it’s the best, but it is the one I know, and haven’t found myself wishing it Qs better, and it improved my life by a ton. So, that’s it for any group of people organized around any mission or for any reason, from a club, to a political cause. And even to stay in touch with friends abroad, whatever. It will be useful, at no cost on any level (not Facebook “free”) it’s a great tool for people to operate and communicate in a democratic way and keep it all together... this WILL be of value to all..BernieBro™️Version: 20.10.20

Becoming my go to comm app...First, my rant (feel free to skip): I was not pleased when Microsoft purchased Skype, and my fears were increasingly justified as I saw version release after version release further thrash GUI conventions (if Microsoft made light switches, down would turn the light on and up would turn it off...). Finally, the family decided to stop using Skype for our domestic and international communications needs. We switched to Slack... Second, my review: It took some getting used to, but Slack is now our family communication hub... we’ve got channels for making travel plans, sharing recipes, and even communicating while playing Minecraft (yes, I know, Microsoft...). Slack has not only replaced Skype, but is quickly replacing our need to use generic texting and e-mail. I’m still very fond of Discord, but who knows...!? I highly recommend slack. Delve into it. Learn it well, and perhaps you too will adopt it as your one comm app to rule them all! 5-stars. Hands down. Slack people: promise me you’ll never sell this to Microsoft when Team simply doesn’t grab enough market share, and they come knocking. Pretty please....XRC’er by day, Papa by nightVersion: 3.47

Couldn't manage my team without Slack. Email threads? No thanksBest for managing inter department company communications. New hires can take advantage of the awesome search tool. Makes my job so much more efficient. Not for everyone, but no doubt about it... couldn't manage as I do with Slack by using email. I only use iOS when on the go... but a tip for some who might have missed it, you need to manage the settings on the desktop app for how/when/what notifications you receive on your phone. Use desktop settings for when/what to push to iOS app as far as notifications. You may still find issues, but thats where you wanna start..DonAmanVersion: 21.08.20

Almost wonderfulBeen using Slack for years now— A powerful communication tool. However, it is not very intuitive for new users. It takes a little while for people to understand how to use it. But once they do, awesome! My biggest complaint is that notifications are not consistent and I end up missing things, especially across several workspaces and as the app syncs between several devices. It would be MOST helpful if slack would add a “most recent” tab at the top of the workspace (like with threads), so that we could go to one place and see all of the most recent activity, instead of having to scan every channel and DM for a possible message that was missed..ElyckrdVersion: 21.09.11

Awesome App!!So awesome!! It’d be better though is Slack didn’t auto delete messages and hide them behind a paywall and would also be better if we had the ability to edit/delete messages a regardless of how much time has passed and free video/voice chat. If you don’t wanna spend money on video/voice chat or Spence money getting extra storage of messages, just use discord. It’s basically the same thing with a few slight differences like direct responses to a single text but like each text is a post and the replies could be comments on that message, for example. Again awesome app, loving the new dark mode and businesses, this app is perfect for you!!.Shr3D.Shr3DVersion: 19.3.1

Do not disturbWould be nice if Slack can detect I’m driving and be able to change my Status accordingly..Yannick_MTLVersion: 3.28

Project Manager at Electronic ArtsHi, I use slack constantly, along with 10,000+ other gaming employees and I think we can all agree that Scheduled Messages in THREADS is a need!!!!! Can we please get this implemented? Thanks!.Belle 9Version: 23.11.30

Best messaging app for teams period.Nothing beats slack for small business and team communication..SwiftsageVersion: 3.29

Top NotchPerfect accessory for keeping everyone connected..LisamigaVersion: 20.07.10

IRC modernizedAll the best parts of IRC and then some. Cross-platform goodness and loads of features. Slack is the future of collaboration and communication within communities..SonikVersion: 3.37

Two timesWhy am I having two times the app on my iPhone since the last Slack update?.Moi123321Version: 23.11.30

BugRecently I found a bug that I got every notification after 3-5 minutes that had been posted or sent on my DM. It could be fixed in the next update. Anyway, I love to use Slack. Nothing can't bet it..Shourov-sRvVersion: 23.11.20

Great but notifications don’t work 100%Notifications work half the time. Not helpful..ItsmekendeeVersion: 23.11.20

Getting more and more unusableSlack used to be easy and quick. Now even logging in is an ordeal with two different two factor authentications required. It’s impossible to find the link to the billing page and just outright annoying to use. Do better!.BertcanadaVersion: 23.09.20

Stale notificationsWhen I open a conversation in the app, either desktop or mobile, all notifications for that conversation should be cleared on all devices. This would really, really, really improve my experience..Jordan.eckhardtVersion: 23.08.50

Best platform losing qualityEvery time there's an update (and there are lots), something already working gets broken. Emojis, notifications, text editing, there's always something that gets bugged. Don't mistake me, it's the best platform we have. At the moment. All other platforms don't do the job that well. But stop adding stuff we don't need, and concentrate on having the best user friendly stable platform. I've been using Slack since 2016, but I'm starting to be uncomfortable recommending it..Max @ PriceWiseVersion: 23.08.20

Great app butI’m not sure is this a copy of discord or are there just many apps like this?.Omo EditzVersion: 22.03.10

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 24.04.30

Slack Negative Reviews

One Step Forward, Two Steps Back for iPadThe recent iPad App update misses the mark quite considerably. In some ways, it is almost as if Slack doesn’t understand its users. No longer easy to see all unread messages in one place - which was a feature I regularly requested for the desktop app. Now, the iPad app has been turned to be quite bland. Seems like the “Dark Mode” folks won the design argument; as the new app no longer supports the desktop or web app color themes; which now makes the iPad app incredibly difficult to know at a glance which team you’re viewing. Also frustrating are the 3 or so “Unread Direct Messages” you can see, when you tap “Show All” it takes you to the “Direct Messages” sidebar that sorts in its own way, with unreads strewn about. Also, Direct message addresses are much harder to read; too much text all clumped together. Unfortunate for the iPad app, Slack has taken a once very useful version (preferred as a second screen in some cases over the desktop app) and made it into a giant iPhone app. The iPhone app now also suffers from this Direct Message unread messages “Show All” problem. The only way to return some of the missing sort and see all DMs on the iPad app is to select the sort option of “by recent” but it does not group unreads. 7 years using Slack, and this is by far the most disappointing iPad app “upgrade.” Repackage the desktop app for the iPad and call it “Slack Pro” for iPad Pro users who use their iPad in place of a laptop..RufHaus71Version: 22.04.10

The most annoying app everI hate this app because everyone at work is constantly using unnecessary words and there are hundreds of pointless messages. I don’t want to be forced to read other peoples time wasting conversations to get my work done. This is extremely distracting, the interface makes it hard to find the info that is meant for me because of all the mindless clutter. Heaven forbid if you don’t turn off notifications. I have watched literally 3 employees over the course of 4 years literally throw their phones across the room, at the wall and in a lake because Slack is so annoying. I am forced to use it because someone else makes that decision but I hate it. Work is not time for socializing. It’s too much like social media and I believe it actually makes things less productive. I hope it becomes obsolete soon so I can just go back to regular email. I am too much of a professional to use this cluttered app. I hate that I have to use it. Update: I still HATE Slack and curse the person or people who are responsible for it. Slack makes it so much easier for employers not to have boundaries and contact you when you are not being paid. Birthday bot is stupid yet I am forced to participate. It’s just another tool to micro manage low level employees. I wish it didn’t exist and I wasn’t forced to use it..Salamander10907Version: 24.03.30

Getting worse and worsePost-acquisition the Slack iOS app has taken something of a nosedive in quality. It went from a nearly full featured Slack client to kind of a baby-mode limited functionality version with fewer and fewer options and features. Theming is gone and the UI is stuck in high contrast mode that gives you awful visual afterimages. The ability for workspace owners to do anything is gone. The ability to control editing window behavior is gone. Hardware keyboard integration is worse, with shortcut keys being removed. It's become riddled with bugs. Just scrolling the chat will randomly throw one of your messages into edit mode if you touch it wrong. Every couple of versions it stops accepting Return to send when using a hardware keyboard. I'm glad Stew and his folks sold out and made a bunch of money, that's awesome, I like Stew personally but it's a shame what the clueless new owners are doing with the software they bought. Sad update: The generic "developer response" below, a boilerplate plea to open a ZenDesk case, is a real shame. I did, of course, do that. About four months ago. The response was -- to paraphrase -- "thanks for the feedback." The product has not improved since..Just Your Usual ReviewerVersion: 22.08.10

Better off using a cup and piece of string. READ REVIEWAbsolutely awful. I am almost more upset that I can’t leave zero stars than I am upset over using this so called “app”. I can’t even sign out or navigate anything. who designed this? Throwing a vibrating dildo at a computer screen would produce a more functional “app” than whatever pathetic excuse for a programmer created this “app”. I have to use quotation marks around the word “app” because of how poorly this mess even resembles what supposed to be a form of communication. Very very rarely do I leave reviews on anything, but this “app” is THAT bad. Don’t waste your energy pressing “download” it’s not even worth one tap of your thumb to download this poor excuse for an app. It’s seriously just a knock off of discord with a fancy logo and harder to use. This app is a complete joke and you’re better off using a cup and piece of string before you download this atrocity. I’m not joking when I say use litterly any other app or form of communication besides this one. You are seriously better off attaching a note to a pigeon and flying it to your clients than you are using this disaster. It will make both you and your business look bad..Rico1801Version: 23.04.40

Slack slacked in 2020Look, I love/d Slack. I’ve been using it as my internal business communication tool for the past five years. I’ve also noticed in those past five years, Slack has barely innovated and as of recently, especially during 2020 when most applications like zoom, Google meet, and Microsoft teams have been booming with innovation in new ways of interacting in this new work from home work life. Now with the acquisition from salesforce, I truly feel like Slack is going to go down the drain and what was once the industry leader in communication has sat back on the couch, slacking, watching everybody else move forward. As of today, we are looking into other platforms outside of Slack due to the lack of innovation and buy out from sales force. An example of what I think is easy innovative feedback, we’ve been asking for voice clips to send both privately and in channels up to 2 to 5 minutes long so managers can leave a status update or important message or daily briefing first thing in the morning without having to type it all out and can do it on the go; nothing. It was nice while it lasted, slack. 👋.EmayteeteexVersion: 20.11.20

New video play system is very badNew video system is really bad on iOS, iPadOS and macOS. It’s chunky, glitchy and hard to use, trying to reduce size of the video while playing, as result it takes more time than download 3-4mb high resolution video and play it. Also scrubbing on mac is horrible. Old system was much better and convinced. Also, When I got notifications about messages I got it on all my devices: - Mac - iPhone - iPad When I open Slack on any 1 of these devices, let’s say on iPad, and then read that message from notification I just got in chat group, so that message will be marked as was read - that message is still shown as on my Notifications view on iPhone and Slack icon is still have 1 red circle, so like some new message is waiting for me. This should work as for example in Telegram app. In it, when I got notification it will be shown in Notifications view on iPhone and iPad and Mac. But then, if I open Telegram on any of these devices and read that message - notification from Notifications view will disappear on all other devices and icon on the app will be without red 1..OlоlоVersion: 21.09.20

You ruined the appSlack is an indispensable tool at my company, and I generally enjoy using it. However, recent updates changed the behavior of unread messages in a way that makes it extremely aggravating to use. Until recently, I could go to my Home view and see all unread messages grouped together at the top. This was so wonderful and intuitive! Now I only see 3 unread messages with a link to show the rest. Unfortunately, when you tap the link to “show all x” it takes you to the DMs screen where messages are in chronological order. This means my unread messages are scattered all over the place, and as a result I no longer have a way to just see all my unread messages grouped together. Either bring back the original view that was there FOREVER, have the “show all x” link expand to see them all from Home, or allow me to group unread messages at the top of the DMs page. I’m supportive of adding things to a product, but don’t take away a key viewing experience that leaves a huge gap in the product..KwanbagaVersion: 22.04.10

Was my way to go app for work but not anymoreWhen I first started using slack back in Feb 2019, IIRC, I was thinking I’d definitely want to use this app for when I launch my own business. During this time, I’ve noticed slack’s issues more and more, basically the ones you can read in the other reviews, namely the lack of synchronization between desktop and iOS apps—meaning you’ll have to read everything again on the mobile app to make their unread status go away. BUT, they’ve never been a dealbreaker, even though they were inconvenient and annoying at times. Now, they’ve discontinued support for any OS below iOS 13.3, and quite frankly, I find it a very ridiculous notion to ask a user to change a very well working device (iPhone 6) just for the sake of an app. I’m going to delete it from my phone since it’s no longer functional. If I didn’t have to use it on desktop for work—a major inconvenience since I don’t carry a laptop everywhere I go—I’d have discontinued my use of their services..AkimaramaVersion: 21.09.11

Almost unusable in recent monthsI used to LOVE slack. I manage a company with 47 fully remote crisis workers. Timely communication is vital, as people’s lives are on the line. I send hundreds of messages per day leading my crew. But nearly every time I try to open a thread, I get “Message Unavailable” error that says the message has been deleted. I have to close and reopen the app several times just to see the message. Notifications don’t work properly, the app crashes while I’m typing a message and loses my work. I am forced to restart this app literally dozens of times a day. I’ve reinstalled, cleared cache, bought a new phone. Slack is essential at my workplace and I feel so helpless. These constant glitches are a massive timesuck, to the point that i cannot perform my work on the go. As a salaried manager I am always on call outside of normal hours, so being able to work mobile is non-optional. This is incredibly frustrating and I’m at my wit’s end. Slack developers, PLEASE, how can you let it be this broken for so long?.Azita SaedVersion: 22.11.40

Lots of little frustrationsThe Slack service is great but the ios app needs either a better thoughtout navigation system or more customizations. There’s so many little things that could be slightly tweaked to make this a better experience. For instance, all unread channels and 1:1 conversations are automatically moved to the top of the list, which means the list is constantly shifting around, making it very difficult to find the channel I need or go back to the previous channel after switching briefly to see a new message. And when I look for a particular conversation or channel, I have to check two places. The desktop slack app (thankfully) offers an option to turn this off, but not the mobile app. Settings for the whole app are buried inside channels/conversations. Settings for channels, at least to some degree, are only available on the desktop app. It’s a mess. And editing a message requires a long press and then a quick tap on a menu that’s partially covered by the home indicator on the iPhone X/11. Sometimes my workflow is interrupted by a not-so-helpful on-screen tip, like the one showing me how to swipe horizontally. (I already knew that, and I have work to do.) There’s no way to turn these off or quickly dismiss them, so I must complete each exercise before I’m allowed to use the app. The list goes on. The updates to the app are frequent but sadly its shortcomings get less priority than silly things like an entire screen to choose the app icon..TheDelayFishVersion: 20.08.20

Don't like having to create an account to join a workspaceMy school has a slack license and I use it for classes, but whenever I try to join a workspace, it makes me login with the email I have associated with my school but then it creates a new user profile with the same email instead of using the existing one. Earlier today I literally joined a workspace using my existing email address and profile and it, instead of using the existing account, created a new profile. Why does it do this??? It's unnecessary. Also earlier today I got a URL invite to a slack workspace and tried to join that workspace using my existing account (like literally every other workspace-like service allows) but it wouldn't let me join by URL, and instead only showed me the workspaces I had already joined (but not logged into on desktop app I guess). I know this was doable before, as one of my classes a few years ago had people join via a URL, so what happened?!.Xxk3990Version: 21.09.11

Broken Send feedbackSend feedback is broken. Opens email like window making users guess will submission send an email from their email and if so which from address will it use OR it’s just a form to submit and email is sent only to slack (no email using users from address). Further even after entering all info, the send arrow button is no enabled (with no errors to indicate what’s missing) so basically waste of time user entering feedback and then realizing they can’t. So slack doesn’t want any feedback from it’s users. Lastly feedback should be anonymous, not gather information about user/user org unless user chooses to share their information. One gets more real feedback from everyone when it’s anonymous! Also feedback section itself is hiding nicely in Preferences, as if it’s some setting vs. a critical functionality for any good product which can accessed and submitted with 1 or two taps..UninfinityVersion: 24.02.10

SLACK IS CRAP!!!Hate how difficult it is to get anything done with this app! So many problems, where do I begin? For starters there needs to be a better way to quickly pause notifications and determine which channels will notify you and which will not and how to be notified or not be notified and to do a better job of being notified 9-5 office or not be notified on the weekends with more customizations that do not exist. There needs to be easier way to upload or download files and not have to click on so many additional buttons to get the job done, very frustrating. I should be able to leave a voice message like you can with other Apple products or Vbox and I should be able to quickly find information or filter out junk or drag and drop information quicker. Generally speaking I’m very disappointed with Slack and feel that the entire company has slacked off with this garbage product, please raise your standards and do a better job!.Taste The Golden SprayVersion: 22.07.30

Bugs in new versionsUsed to be more stable. The newer versions have a couple bad bugs. 1. Syncing between desktop and mobile. Messages and whether a thread is read or unread do not sync 100% of the time. More like 40% of the time. This results in missed communications worst case as the unread notification only shows up on either mobile or desktop so messages get missed when you’re not going back and forth, or best case it’s annoying to clear the same messages from long ago once you switch to mobile. 2. Message loading on mobile. Messages often don’t load or take a really long time to load. Sometimes it’ll load only the other person’s recent messages and not my replies. Sometimes when you send something it seems to disappear so you don’t know if it was received. I’m on iPhone 13 pro and iOS 15.5. Typically using Wi-Fi but also Verizon..Cman916Version: 22.07.15

Idk why but this app gives me anxietyI really want to like it. But I’m 25 and this app makes me feel like I’m 80 and using technology for the first time. There are all these videos and pages to teach you how to use it but I don’t have time to “study” to use an app in between studying medicine. Idk. Maybe it’s just me. But people have been DMing me and I don’t know what it’s in response to. I can’t figure out which posts are unread or how to subscribe to the subgroups I’m interested in. When I try to comment on a thread it seems like I have to tag the person so they know I’ve replied. But to tag someone you can’t just click reply like in Facebook. You have to search though everyone’s name as you type it. I tried to have it tell me every time a post with “neurological” comes up but instead it just highlights all the spaces in random posts. The content in these groups have been really interesting but the app/platform is so stressful and confusing I think I’ll leave the group. Sorry devs :/.Aupair1995Version: 20.08.20

Slack unread message count wrongThe slack app constantly tells me that I have an unread message even though I don’t. I look on all platforms and it says that I have 1 unread message in the “threads” section, even though I don’t. I believe it is some confusion caused by running Slack on multiple devices. Uninstalling and reinstalling Slack doesn’t help. It’s super annoying. I just have to turn off the badge indicator, which defeats the purpose of letting me know when there is a new message requiring my attention. This is an infuriating bug. — As requested, I have gone to “Troubleshoot Notifications” and sent the report. Note, the problem is not in the push notifications, but rather in the unread message count. Having read all messages, app persists in saying there is one unread message (but when I choose to see unread messages, there aren’t any)..Robert RyanVersion: 23.12.21

Missing messages?? Only on mobileMobile Slack worked fine for me for years, until the last 3 months or so - now, I pretty much exclusively use the desktop app, because some reason, my mobile slack app never shows all my messages. I’ll get a notification that I got a new message, click the notification, and it’ll take me to the channel… but the last message that shows in the channel is from over a month ago. Then I’ll exit the app and reload it to try to do a “refresh”, but that time the last message that shows is from over two months ago, and this will just repeat — each time loading a different date as the “latest date” of messages (always weeks or months ago), despite the fact that I know I have new messages all the way through the current day. On desktop, notifications work and the app shows all the updated messages in every channel, from weeks ago through the current second — but on mobile none of those messages show up. I’ll get the notifications that a message came in but the message doesn’t show in the app. This has been happening for months and it’s so frustrating. I’ve signed out and back in, exited & reloaded, updated, uninstalled & reinstalled, everything — nothing fixes it. I can’t be the only one having this issue?.1beckettVersion: 22.09.40

Like the platform, UIs are getting worseI like the platform, but the UIs on the various platforms - and especially iOS / iPadOS - are getting worse, not better, with every update. They are ultimately following the “cram every feature into it” model. The current iOS UI is far less useable because now I have groups which has reorganized everything making the UI require a smaller font on an already tiny screen (and my eyesight is not getting any better with age). I also have (horribly crappy) Facebook menu UI buttons at the bottom for Home, DMs, Mentions, and You. In the previous UI I didn’t need these because everything was already there. Things which were easy like setting status are now buried multiple screens deep and searching for previous conversations is much harder. Facebook is not the UI you want to model. It’s not intuitive, clunky, and archaic. Remember, people didn’t flock to Slack because it looked and worked like Facebook. They flocked to Slack because it was easy to use and intuitive and made sense and didn’t require a “here’s what is new and how to use it” every time something new came out (all stuff Facebook does). Please fire those UI devs and PMs which you hired from Facebook and go back to what you had before. It was better and it worked..SquidlyManVersion: 20.05.20

Tired of constant changesEvery month or so something changes that is completely disruptive. Channels can no longer be in a custom order, themes no longer have custom colors (worst part of that is that support told me it was for “accessibility”, which the only way that’s even relevant is if they want to force every person to have an accessible theme. If the colors I want don’t conform to WCAG that’s fine, my personal theme doesn’t effect anyone else. I’m all for accessibility and actively encourage it, but to use it as an excuse for this is gross), workspaces now take an extra click to change (and I switch workspaces very frequently, so this is easily into the hundreds of extra clicks per day), all the features I never use now take up space on the home screen, etc, etc. One of Slack’s tag lines is “Built for productivity”, but all the big changes keep adding burdens to my productivity..HappyCustomer2014Version: 23.09.20

Volume and connectivity issuesThe notifications are so quiet that even on full volume, I almost never hear them, which makes this app nearly useless. This is my biggest irritation. Second, it sometimes literally takes days for the app to recognize going from a dead zone to WiFi. During this time, I’ll get notifications, but they won’t load because I’m “offline.” I also can’t change my status during these times, so if I’ve been on vacation, or away for any other reason, I can’t change the status to say that I’m back in town. I’ve tried restarting the app, my phone, turning WiFi off and using data instead...nothing has worked. Since slack is the only app that has this problem, I’m inclined to believe it’s the app and not the phone. If these things could be changed, I would happily write a new and improved review..Whyyyyyyyyyy123Version: 3.53

Garbage AppIt's a chat app. How is it this buggy? Individual DMs no longer have a close button, the big red close button on group DMs just does nothing, desktop app and phone app have constant split-brains and don't stay in sync - reviving old messages or threads. When you try to start a DM to multiple people it opens new messages to every individual one of the people who's name you typed. Draft messages you sent keep popping up and disappearing in drafts. Notifications stay for things you took care of on the desktop app, messages aren't marked as read until you read them 3 times, threads constantly tell you there is a new message when you already read it. Seriously - it's a chat app. How is the state management this abysmal? I can imagine worse, but it's still like they TRIED to make it this bad..JohnPostlethwaitVersion: 23.08.40

Years-Old, Time-Wasting BugsBarely adequate for phone users. For folks primarily using tablets, this app (compared to the desktop and web) is a significant source of lost time and miscommunication. The message writing is just abysmal. List and font formatting in particular have bugs with years standing that can result in a long message being a total loss or only recoverable by copying and pasting into another app, fixing, then returning. Except, long messages and text selection in Slack iOS seem effectively incompatible, again due to bugs or interaction glitches. Some kinds of simple list and text formatting easily done in Slack for desktop or the web app are simply impossible in the iOS app. Not because of limitations or missing features. Because of old, old bugs. If the Slack apps for the desktop and for the web are Slack’s A-games, this cornucopia of frustration is their C game. At best..Y.G.L.Version: 21.06.20

Slack is great, but is slacking on notificationsThis app a great tool that I have used many times in many companies. I work as a contracted graphic designer for multiple companies so it can get a bit hectic. When I am working, I use an iMac and I get my notifications immediately, which is great. I also have the app for my iPhone 6, which would be a nice convenience, yet my notifications almost always never come through on time, if at all. When I step away from my computer, I would expect the same immediacy that I get from my computer. Sometimes I will sit back down at my computer, only to realize I had multiple messages sent to me that I never received in an alert on my phone. Sometimes I will be away from my computer, and my phone will start dinging like a grandfather clock at noon with 5, 10, 15+ notifications that came through all at once. I will say my internet connection is great, and rarely have issues. I have no idea what the issue is which phone notifications, but it’s beyond terrible. I constantly restart the app and my phone. Nothing seems to fix this issue and it makes me want to pull my hair out. I just wish Slack could fix this notification issue with phones. It would make my life so much easier..Pimpdaddy69Version: 19.2.1

Weak, frustrating appI am forced to use this product but find it terribly limiting, frustrating and an impediment to efficiency. Despite providing insight to Slack on many occasions, the company consistently limits user productivity by refusing to enable standard features such as printing, multi user chats, and copy/paste. Always claiming it’s for security reasons, the company is adamant they can’t safely provide the product features their competitors can. Most recently Slack would not allow me to paste a contact name as a DM recipient. It would only let me type it in or select it from the thousands of members in my company. Why not let me paste text?! Ugh. All my peers are frustrated by the poor feature set, the ugly UI, and the single window limit. My God, how did we ever select this tool and why do we still use it?! My recommendation is — use a different product. You can’t do worse..Md_burchVersion: 22.10.20

Poor Interfacing and Issues GaloreThe amount of issues I have had to try and solve with Slack is quite astounding. My main complaint is the organization of the profile. When I log into slack I can’t just use my email and password like most other apps. I have to have the name of a slack workspace??? What is the point of that? I don’t have URLs memorized by heart so logging in is always a challenge on a new device. The mobile app is so limited compared to other apps. Never before have I felt so crutches by which version I am using. All the features I am searching for only seem to exist on the web browser. Sadly that doesn’t help my phone blowing up with all the notifications. There needs to be better support for the phone. All-in-all, I would never recommend Slack to anyone. Not until they fix their phone support and user interface..Trebu TreyVersion: 20.03.30

ALWAYS SILENCES MY NOTIFICATIONS!What’s the use of having notifications and being able to work remote with varying time zones if this app will ALWAYS silence my notifications!!!! The most frustrating part is people will try to reach me and I won’t get to their messages because it’s night time where I am… I wake up at 330am every day and work with people outside of my time zone. No matter how many times I edit my notification settings to always notify me and deactivate my preferred “sleep hours” it NEVER notifies me. It’s the most frustrating thing and at this point it’s costing me money. This app is supposed to be used for communication, it gets 1 star because I can’t even use it for communicating with the way it’s been working these past few months. Please change this. Majority of your users are working and collaborating not all just in one time zone!!!.Amirah21mVersion: 23.08.50

Brutal on iOSThis app is overly difficult to even upload a profile pic, let alone to get into a workspace where you don’t have that email on your device. Half-hour into just trying to get my three workspaces connected on my iPad. Teams looks like a rockstar compared to this app. Every time I turn around I have to confirm something followed by an error. So frustrated at this wasted time I am about to permantly delete it and just not be as active in the workspaces I can’t get loaded. Not sure how this not-a-gem app made the Editors Pick when it doesn’t even operate correctly. Had to use the browser version just to get my profile pic loaded correctly and this took a few searches to find some blogs where this is a common issue. So much for a good user experience..Disappointed LastPass UserVersion: 24.01.30

PRIVACY ISSUES Terrible for Workplace CultureThis app has created so much drama in our workplace. Maybe some creative fields or tech rely on EVERYONE knowing EVERYTHING but in a hotel, this app just encourages everyone to jump into other departments’ business constantly and sow confusion. Most importantly, did you know that your boss can read all your direct private messages? Yeah! Drama..BSim333Version: 22.04.20

Not able to read DM’sThe app’s quality has gone downhill. I receive a notification for a message and open the app but it won’t load the new dm. But it’s indicating something new is there. What’s the point of having this all in the first place?.AppRiderVersion: 22.04.10

Why so energy hungry?I’m on vacation, not thinking about work at all, not touching Slack. But this app still manages to be the one using the most battery on my phone. 16% of a daily charge to be kept in the background. Still number 1 battery usage despite hours of Twitter/Reddit. Phenomenal..J_dube88Version: 22.04.10

Won’t openThis new version keeps crashing..YoungladyloveVersion: 19.12.10

BumNeed it for work, it’s iffy.Nolan GardnerVersion: 22.04.20

Discord is betterWe’re starting to use discord now… more fun to use..Mjd1567Version: 21.11.20

IOS 15After updating to iOS 15, the notification sound won’t change sounds, it keeps sounding like the device default even though I want to sound like a slack notification..TopKekBanananVersion: 21.09.20

New UX Design is garbageSlack used to be pretty good, as of Sep 2023 changes despite claims of improving Focus it’s the opposite. Wasted UI real estate, clumsy overwhelming notifications make it noisy and pointless, while on the other extreme not notifying on many threads. Slack defends the design claiming it’s a new way of thinking and people need to change, or are resisting change, but the vast majority of user feedback has been significantly negative and is being ignored, in the space of a month I’ve gone from using this as an integral tool for my work to turning it off, using it only out of necessity an ignoring it as much as possible, reverting to email and other alternative mechanisms. If I wanted the garbage solution they offer now I’d just use MS Teams.NoNicknamesAllowedVersion: 23.11.30

Needs WorkMy biggest problem is that I can’t clear any notifications without the desktop app, making this a glorified pager. But there’s a ton of other problems..YoruAnonVersion: 23.11.30

From Slick to DumpsterApp went from slick, accessible, functional and specific to a burning dumpster in one release for both iOS and Windows Desktop and the same issues. There is now so much wasted real estate with empty space and at the same time bundled components that make no sense in the cells being utilised in that real estate. iOS specific issue is badge icons always disappearing unless you reopen App and even then after 10 minutes they’ll be gone again. Notifications are non functional or hit and miss no matter the tweaking or uninstalling etc..Nick BollockovVersion: 23.11.20

New view horrendousOption to revert back to views in both mobile and desktop version is necessary… New view and “features” = visual nightmare and anti-productive.ChataSlackerVersion: 23.11.10

Jumping the sharkThey used to do one thing really well now they do a lot of things poorly.Jasonbsmith13Version: 23.11.10

Garbage on iOSThey need to fix auto detection of workspace domains. Works fine on Windows, but I can’t get past email verification on iOS..PatientXer0Version: 23.10.40

New workspace layout it terribleGo back to old design. New is confusing and cumbersome.GaborsajoVersion: 23.10.40

Terrible UIThe new update is no bueno.SMJLGVersion: 23.10.40

New upgradeWay too cluttered. Was very simple before, now just trying too hard to be fancy which results in a cluttered screen..Echo User21Version: 23.10.30

Horrible UI/many bugsSlack many years ago used to be fast and nimble… the recent UI updates has introduced several bugs (support tickets opened already), and is extremely user unfriendly with no way to rollback. While the support folks are friendly, the App has been going downhill very fast since being bought by Salesforce.Michael _ SVersion: 23.10.40

Poor mobile app performanceThe app upgrades are really poor. DMs don’t load, everything is very clunky..AndreakkmrVersion: 23.10.20

Drains batteryTwo minutes on screen uses more battery than 20 minutes of Reddit. Do something..GDrag14Version: 23.10.20

Sort like on desktopI really wish I had control of the sort order of channels. I do not like “unread first” - it makes it difficult for me to navigate the mobile app, since I’m used to doing it one way on desktop. Hate the new ui also. It’s harder to work..FatLoystVersion: 23.10.20

Not IntuitiveHard to figure out how to change settings. Some things don’t seem to be customizable at all, especially in the app..This Rly SuckedVersion: 23.10.20

Needs more …I’d really like to see a much more customizable version, with more preferences options to choose from. One specific example is the Birthday Bot. I’d really like to turn that thing off..DCS-CSDVersion: 23.09.30

It sucksBad design, unintuitive, all over the place, no way change sections in the drawer menu..AidinrstVersion: 23.09.30

Worst update everI had to add a review for this one. It is utterly absurd that a designer decided to ignore a feature from the iOS itself. Explaining: in EVERY single app that has connectivity pulling the current view down means refresh that view! This is throughout the entire iOS ecosystem. But some designer at slack decided that slack will not follow this behavior now you pull down the Home Screen and you end up in the search with a group of tabs. This is just absurd. Can’t express enough how absurd this is. Here is your one star for this alone I wish I could give negative stars tough..TryedmanynicksVersion: 23.09.40

New update is awfulThis new update is awful. I am getting notifications for replies to threads I haven't even been tagged in. It looks like complete chaos and I'm missing important things. Please fix this!.Misssteff100Version: 23.09.20

Loved until the recent purple updateThis purple theme that updated randomly (I don’t have automatic updates on) is terrible to look at and purple is my favourite colour. Hate this update so much I’m deleting the slack app from my phone.AlwayschosedareVersion: 23.09.20

BUG - Keyboard disappears after typing a single character!BUG - Keyboard disappears after typing a single character! When you share into Slack, you try to fill in a message, The onscreen Keyboard disappears after typing a single character! When you make the keyboard appear to type the next character, the keyboard goes away again!!! EXTREMELY FRUSTRATING!!! 👎👎👎👎.KamenridaVersion: 22.07.15

BadPlease let me log out I can’t do this anymore.Daniel pyeVersion: 22.06.15

TerribleCustomization is only for their designers, not the end user. message recall is near impossible, do not use if you need to occasionally check you notes over periods of time..MarceltVersion: 22.05.20

Impossible to delete accountGood luck login in on their website from a mobile device. It just gives you a link to download the app which you can’t delete the account from. The form to submit a request to customer service doesn’t work on a mobile device it seems..KylaRobinVersion: 22.05.10

Lost ability to edit messageCan no longer edit sent messages on iPhone after the update..AntFiliVersion: 22.03.20

Crashing all the timeEverytime I want to write a message, the app crashes after a few seconds..AceFlo76Version: 22.03.10

Crashes and bugs with latest updateTo reproduce a crash: Go to a thread, tag someone and continue typing after that. Another thread bug: Unsure how to reproduce but long threads have gaps in them if you first see the thread on iOS, then messages happen via other means and you open the app again. These messages won't show in the thread.L17486263Version: 22.03.10

It’s so confusingNot a fan of slack. It’s too confusing.T.onishAVersion: 22.02.10

TrashTerrible login and account creation accessibility.LeWiStAdVersion: 22.02.10

Sucks hard hardSo bad. Cant even log out and so many errors when trying to be added to mew workspaces. Garbage.DoleylamaVersion: 22.01.30

This app sucksThis app sucks.Seleena1Version: 22.01.20

Poor customer serviceMe: hi i need help with... slack: sorry we're busy master-bating..REDThanosVersion: 22.01.10

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