Marathon ARCO Rewards Customer Service

Marathon ARCO Rewards Positive Reviews

Best American Value!Been going to the same station for over years just to see a number,let’s say 20 but longer than that my grandfather told me to stick with them American values. I’ve been going with them since 1976 my 1st Motorbike for dirt yz80 I find the fuel they carry is maintained with them holds a value that ever American values good Quality at a fair price keeping it with history with me as I teach my little one that having good fuel for your vehicle and generator or side by side for fun and not to worry ever about getting bad fuel with marathon!.Gator 798 PipelinerVersion: 2.1

Program pretty good but needs some fixes in app plus the program overallGenerally speaking, the ARCO rewards program is pretty good. The app itself provides the relevant information but is not immediately timely with transactions. In other words, I’ll receive a text about my transaction as soon as it’s over. But the app is not updated for some uncounted period of time. It is also nice that the program allows you to build up your incentives and use two dollars and up. That said, every other gas station rewards program provides incentives consistently. For example, they’ll give five or $.10 off a gallon simply for being a member. Some of the programs also provide incentives for regular customers whereby they increase the customers standing with the amount of discount provided gallon. Personally, I tend to like this and feel like it’s honestly more rewarding for being a loyal customer..GdeadjimVersion: 9.1.1

Vey HappyI went to H’a convenience store, and gas station (Statesboro Ga), very professional establishment, love the M.Rewards app so easy to use. Don’t need a card. Just the phone number is so convenient and the savings are great. I plan to apply for a fleet card for my business next thank you so much for a wonderful lap that helps so many customers save on gas during An economy with constant fuel price fluctuations, I now look for marathon fuel every time Im ready to full up, thank you so much..K.ZettVersion: 2.23

Senior citizen, small townI like that my neighborhood gas station is a marathon and owned by somebody. For me that’s an important fact. What I do find frustrating about this rewards program is most of the monthly ones that you pick are are not something I’m gonna ever be able to get I get that bigger pay off also it’s I just don’t use it enough I, get my rewards and sometimes I use it and sometimes I don’t. I’d like to see something separate for senior citizens. We don’t put tons of miles on our car even when we live out in a somewhat area I guess I feel the thing needs a little tweaking..621707218Version: 8.2.2

Love Marathon RewardsI love the Marathon Rewards program. It’s simple. You earn rewards when you fill up and for other things in the app. As the rewards accumulate, you simply use the app to select how much of your rewards you want to apply towards you next fill up. The rewards program is tied to your phone number so you just enter that number before each fill up when the screen shows Loyality Number. Easy peasy..Dave_21012Version: 2.21

Cannot complete profile set upContinuously receiving a message saying that “Something went wrong, please try again later.” Has been doing this since last week. I will reach out to their actual Customer Support number today and see if this can be fixed. Just to be clear this app is definitely not functioning correctly. It is not user-friendly..Dee CeeeVersion: 2.0

Employee to the rescueI was running super low on gas because I warmed my car up for longer than I intended. So I got out to pump my gas already frustrated about prior events. Machine would not cooperate. I’m sure operator error. Went inside kinda angry even though it was the employees fault. He said hold I’ll go out with you. We’re in meetings d Michigan and the temperature was hovering around 4 degrees. He had no jacket walked me through the whole process. Low and behold it work. Very nice young man helping a dumb a**. Thank you so much..Burt ☃️Version: 8.4.1

Lemonade…..I always enjoy the price of the cigarettes i purchase,even though I don’t smoke… rather I’m buying them for a friend or my husband, I go there because they’re cheaper when you purchase multiples! I also get a free coke sometimes, now that’s what I enjoy, get on the rewards program and you’ll learn how to receive these discounts & free items from time to time! Enjoy ~ with love.RyanpamVersion: 8.2.2

How to use rewardsI rated 1 (one) star because I did t know how to use the rewards. I FIGURED IT OUT!!!! Really rather simple. Open app, scroll towards the bottom, and pick the reward you want to use. If you have enough rewards built up, pick the highest and save big. Once you activate it in the app, the rewards will work flawlessly at the pump. 5 stars all the way!!!!!!!.GeneZ123Version: 8.3.1

Getting better once you started to understand…..Getting better once you started to understand how it works but there is no instructions at the credit card terminal or at the store counter & they/the employees also don’t know how. So B4 you pay by credit cards You need to touch the loyalty id/tel. # on the credit card terminal screen. After u done inserting your phone number then click i’m done then pay..Keep trying different waysVersion: 2.22

Functional APP but doesn’t include all gas stationsDisclaimer check the locator. If the gas station you use isn’t included on the locator then this app is pointless. The station may even advertise the rewards program but doesn’t participate. The only value at that point is to the business which has your information. Suggestion: create a fake account, check the locator. If you find your gas station go back and create a legitimate login. If not delete and move on..Fbash91Version: 8.3.1

IffyI like the gas station, I’ve been with Marathon for years but recently J&H bought Marathon and it’s safe to say that most of there prices have went up, and I’m not really a fan of the new rewards program, I liked the old rewards program better. Although of the change’s that I’m not a fan of I still have stayed by marathons side and still reward here..Casperkidd2000Version: 2.21

Doesn’t workI’ve been trying to add my rewards number on the screen for about 5-10 refills now, and every time I put in my rewards number the screen freezes up or it doesn’t accept my card. They should make a way to add your receipts or automatically detect you cc Bec this isn’t working.BLOOMing SkillVersion: 8.3.2

Great AppSuper simple layout makes it very user friendly. Each month you get to choose a challenge to earn more rewards points on top of your points you earn with every fill-up. I feel that you get a very fair amount of rewards points, which are redeemed for up to $1 of each gallon..Johnny WesnerVersion: 8.3.1

Good, but watchApplying rewards cash for discounts has worked well. I’ve had some issues getting paid for completing challenges and downloading, playing games. There’s no description in many of the transaction details. Locator doesn’t show if stations participate in the rewards program, not all do. Overall it’s pretty good, but requires more attention than simple, fixed X¢ off per visit programs off by competitors..FarleyfarleybdcharlueVersion: 8.4.1

Good rewards for gasAll arco gas stations offer the option to enter your loyalty number at pumps. each time you fill up, you get arco cash which you can use to get cents off per gallon in your next visit. its nothing to crazy, but its free and we have to pump gas very often so i use it. just sign up and enter your loyalty number each time you decide to pump gas at arco for free discounts on gas.Angel CCDVersion: 8.4.1

Tisha won me overLong time Maverik fueler was convinced by Cashier Tisha at Marathon to transfer. Her excellent customer service and eagerly helpful personality to assist an electronically challenged customer makes her a Gold star. We will see what the future brings but I will go back to Marathon in Havasu at the corner of McCulloch to just to say hello to Tisha again. The .10 off for fuel helped also..AZBACKPACKERVersion: 8.2.2

Saving on gasI used to be one that go to Walmart all the time stop by here once because you guys were the only ones open at the time I need gas. I realize my truck was running a lot better and I was getting more miles to the gallon in my driving, I’ve been back ever since, it’s awesome. Thank you God bless..K.B.147Version: 8.3.2

Success todayOnce I downloaded the app, it didn’t work at the pump right away. The first couple tries failed. Over a week later (maybe the system needed to update) my account registered at the pump and I I successfully filled my first tank with it. If it continues to work, it will be a great app..Rruval007Version: 8.3.1

Don’t receive points for purchases at some stores.I really enjoy this app buying gas every where except my local store. I never get credit for purchases it’s like I never put my number in. I have also submitted the receipt by email like I was told to do by customer service. Still no points. Waynes is Warrior the system is not giving points.Savy jsVersion: 2.2

Love the brand dislike the programThe old rewards program was better. Instant reward of cents off. This program doesn’t always work when you go to pump and says number not found. Hence no rewards so I now shop wherever.SA DaveVersion: 2.21

App is junkYou cannot redeem your reward unless you go inside you have to tell cashier to turn your pump on pump gas go back in then tell cashier you are redeeming points then type your phone number in card scanner then scan your card it not worth the headache of 3 trips back and forth they ruined a great app with the change was great when you could redeem at the pump was a loyal customer.Limeman434Version: 2.0

First time with rewardsUse my rewards for the first time today, and it was really easy to do to get a little bit off price of gas was really great, especially these days when every penny counts will continue to buy my gas here.JJJJJJJJJJKKMMMKKKKVersion: 2.21

The app it’s selfI find the app a bit confusing. Do you want this discount if you do this or this one if you don’t do that but do this . I think what did I do last time. Go to other fuel companies and you will click on fuel and it showed get 0 off, get 3 off get 20 off and some times get $.40 off now that makes t easy to show where I stop today for gas ..BruceMichaelDVersion: 9.1.2

Need helpI’m not sure how to use my Rewards. I enter my number and I occasionally get $.05 or $.10 off gas but it’s not usually consistent and I don’t know if I’m neglecting to do appropriate steps or what the problem is. i’m always happy with the price of the gas and getting the discount makes it much more appealing because just 3 miles away it’s usually $.10-$.20 higher!.What Mariann thinksVersion: 8.4.1

Parkside PetiteThis is the best gas station I’ve been to since I worked at the Enco on Parkside in 1974 Glen Ellyn. It was owned by Ed and Kathy Melka. Me and my girlfriend Patty Lang were called the Parkside Petites. We loved working there, learning about cars, doing oil changes, tire changes and of course serving our customers with a smile and good service! Thank you Ed Melka💕.FlorencePioVersion: 8.2.2

Rewards ProgramYour previous rewards program was far superior to this one. It was easy it was efficient, and it had to create loyalty. The new program is cumbersome, not customer, friendly, and difficult to utilize in the moment. I’m sure the new program is much more financially favorable to Arco, but that’s not the reason for loyalty programs.ZacsmanVersion: 2.2

Saving MoneyI appreciate the opportunity to purchase quality gasoline at a lower price. I’ve not had any difficulty with Marathon and plan to continue using it for all of my vehicles are a daily basis. Thank you..Murph8843Version: 8.2.1

MapThe map function is hard to use due to the map refreshing constantly. Also should have a function that list the stores. Finally, when you click on store and the prices come up, the order of the type of gas should be the same with each store..DmdebooVersion: 8.3.2

Worked today but the last time I came it didn’tThe last time I tried to get gas I entered all my info and after llike 35 cents worth of gas - the pump shut down. It did it twice. So I was charged a 35 cent fee each time it got like no gas. I even went to a second pump the second time..ReallyluckygirlVersion: 8.3.1

Good Idea but Problems Redeeming RewardsEvery time I try to redeem rewards I have some type of issue at the pump when putting in my rewards number and then paying with my card. It takes multiple tries or I just end up giving up..Iluvpacer31Version: 9.1.2

Saving but!I like to go to marathon. I just wish that it would print receipt and I wouldn’t have to go inside every time to get a receipt. I don’t always have time to do that or wanna leave my car to go walk in and get a receipt that’s why I pay at the pump..Crr4748Version: 8.4.1

Service with app issues, outstandingHands-down, best customer service around they go out of their way to make sure the issue is resolved. above and beyond expectations.Kenjr00Version: 8.4.1

Stable app and consistent rewardsThere are a few of these gas station near where I live and work. They usually have the best gas prices and the app offers the best consistent savings I have found. Very good experience..Doggydaddy75Version: 2.22

Always a good experienceStore is always clean, gas station and pump area is clean and always equipped with what I need to fill and go with no hassle. The rewards app is easy with lots of fun features to help the consumer save money!.Don's chickVersion: 8.2.2

Rewards pointsNeed to make sure it’s easy for store employees to redeem the credits. There is a lot of confusion between employees, all have been nice but very few actually know how to help you redeem the reward!.Marathon user 64Version: 2.1

Buying gas , with a rewardI purchased a full tank of gas and received money back, how great is that? Super. I did ask for a receipt, but the pump would give one, so like other things, I just let it go..Soccer fan tooVersion: 2.22

App works great 😁App works very nicely, and has many amenities which serve multiple purposes. I like the feature which tells the price per type of fuel specific to the station..Uofm is awesomeVersion: 2.0

GratefulI’m very grateful to you that you are offering rewards and a financial climate that is so much of a struggle for all of us. No matter where I go there is a marathon station and I really appreciate it. Keep up the good work..Steve’s wife KOMHVersion: 8.3.1

Useless “Rewards”Every gas station in a 10mile radius in my location does not accept the loyalty discounts. I input my phone number inside when I pay for fuel and it says invalid. Uninstall this useless app..The_Truth94Version: 2.23

Satisfied, customerMarathons rewards helped me tremendously without them. I don’t know how I would make it and I drive 7 miles out of my way just to come to the marathon I am a loyal customer..ShanegbsnVersion: 2.21

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Marathon ARCO Rewards Negative Reviews

Misleading and not worth it if you have optionsSo the in app point system uses “$”. Right now, after spending about $300 on about 63 gallons of fuel, i only earned “$5.50” and “$2” extra from sign up bonuses. And even though “$7” sounds like a good deal, i can redeem “$5” to get only a mere ¢25 off per gallon. If i had “$10”, i could redeem it for ¢50 off per gallon. It costs “$20” to redeem the $1 off discount. Which as of right now, without any promotions or bonuses, would cost me about $1,200 to achieve that discount. Insane! When i saw a sign at an Arco gas station saying that if i sign up for the rewards program, i could earn up to “$7” in rewards just for signing up, i didn’t realize that “$7” in rewards was worthless and that the point system uses “$” to trick you into thinking you’re going to get an amazing deal. Really though, using a “$” as the point system just makes it seem sketchy and absolutely misleading. Just use regular points instead of “$” points. All that being said, the app isn’t very good on the rewarding part and if you can i would suggest trying to go other gas stations instead and trying out their rewards system. If you don’t have the option, then at least this is better than nothing...Some.one.Version: 8.3.1

Not worth itI don’t have any trouble with the app, but I do have problem with the promotion. I can never get the rewards they promise. In May, there was a promotion that once you bought 30 gallons, you would get a discount of $.20 per gallon on your next fill up. I completed the promotion and went to fill up my tank today. I did not get $.20 per gallon. I only got $.10 per gallon. Stations that participate in this program are already more expensive than the other stations so after my discount I got about $.04 a gallon savings. It’s not worth it to try to find a station that participates. I don’t plan on wasting my time anymore. I forgot to mention, because participating stations are $.05 to $.10 higher than non-participating stations, by the time you filled up a couple of times to get the rewards at a participating station, you’ve already spent more there than you would have at the non-participating station. ARCO got back to me about my first review and said, “they would look into it.”.Slick201089Version: 8.2.1

I Recommend You Upgrade & Updates the App.Hello, I recently downloaded the Marathon app and am a loyal customer of your gas stations. I appreciate the rewards program you offer. However, I encountered some challenges using the app. I found it difficult to locate the gas pump through the app and had to pay at the cashier instead. Furthermore, the point redemption process was not as convenient as I expected. To enhance the user experience, I suggest implementing features that make it easier to find pumps and streamline the point redemption process, similar to how other gas stations operate. I believe that by investing in these improvements, you can make your app even more convenient and competitive. I look forward to seeing these enhancements and continuing to use Marathon. Thank you for your attention to this matter.PokèTuneVersion: 2.0

Never able to redeemI can see my money savings and adding up, but I can never use it most I can use is 10 cents per gallon. it shows that I still have $10 savings ready to redeem no option to redeem at the store or the pump tried both prepaid as well as doing it at the pump itself is still no option to redeem your five dollars or $10 or $20 even though I have available funds. Marathon definitely isn’t the cheapest but I thought with the app in the convenience, I could save money however that is not the case. I called and submitted a ticket no response back. I’m still unable to use the app. The gas station attendance state that everyone is having this issue so it’s not just me very frustrating marathon..Louis priceVersion: 2.23

Very good at sending me to Shell or ExxonThe app is terrible unless you only go to one Marathon station. Every store handles the app differently. Some refuse to honor the app (even though Marathon corporate forces them to advertise it on the pumps). Users must enter the store to pay. There is no option to enter a rewards number at the pump and receive the discount. I bought from Marathon much more frequently before I signed up for Marathon rewards since at least then I didn’t feel like I was “earning” something I could never actually use..DATA_MISSINGVersion: 2.2

App is hopelessly brokenI was able to make an account and sign in but only by going to my laptop. They demand a phone number. Then they send you a text link. Which opens up a web browser. It never lets you in the app. Ever. The app always defaults to give me your phone number. I'll send you a text. It will open the website. You can never sign in through the app. And if you're on a phone you can't sign up through the app. It won't let you finalize..David RaffinVersion: 2.21

WORST REWARDS APPSThis has caused many headaches, no barcode to get rewards when paying inside, no way of adding points from receipt to the app. Not to mention when paying outside there e reader always has something wrong with them. It’s usually a 50/50 on any given day to be able to put your rewards onto the menu and be able to pay. The app needs a lot more, a barcode to scan inside just sounds so basic not to have..Uchiha_32Version: 2.21

As always it was good till lastedNow the redeeming reward is extremely confusing and pointless. You work hard to collect rewards and once you reach $20 you don't get $20 off instead you get $1 off per gallon. And even that needs to done before pumping. I used to be able to add my number after i pumped my gas and decide if i want to apply my rewards inside. Oh well nothing good lasts..Falak241Version: 2.23

Not an easy app to useThis app is not user friendly at all. Layout is hard to understand and earning and redeeming gas rewards doesn’t make sense either. I have asked half a dozen employees at just as many locations for help and none of them are familiar with it or can offer guidance. Most don’t even know it exists and have never seen it before..Shelley7610Version: 8.3.1

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