Toast Now Customer Service

Toast Now Positive Reviews

Love TOASTThis app is awesome! With real time data on sales and who’s working, as well as the ability to compare sales to the same day last week, last year, and even two years ago. You can adjust employee clock in times from the app and you can even 86 items. The app runs smoothly and a always works.T-K406Version: 1.8.0

Awesome app but still missing featuresThe app is awesome and exactly what toast was missing but it would be great to have more feature like in the back end. For example information on a ticket level. Other than that is perfect. I am sure they will keep upgrading the app.FedeeeeLVersion: 1.9.1

Owner Whiskey BiscuitsI like it a lot better than the previous system I had A lot more efficient and data to help me run my store.Whiskey B’sVersion: 1.21.0

Good but missing key element for multi-unit restaurantsThis is a good app to have for Toast, however for restaurants who have multiple locations, being able to see a group sales overview is crucial. When will Toast add “Group Sales Overview” in the app like they have on web?.Shai169Version: 1.12.0

Much needed and appreciatedThank you for adding the app, it is great for single or multi-unit operator's. I am sure as the app matures there will be additional features added, but some that would be beneficial: 1. Ability to add/remove tiles 2. Number of open checks/tabs 3. Ability to view individual checks/tabs and see items rang in for audit purposes 4. A tile for comps/discounts (with the ability to view individual checks) 5. A tile for voids (with the ability to view individual checks) 6. Average ticket time.GumbeauxVersion: 1.8.1

Good startAs a manager of multiple locations viewing the entire week also would be a great addition. Labor and sales! Having this app is only good for viewing todays business. I could ditch the web for the reports I need with this simple Improvement..Brian LimaVersion: 1.15.3

Great start - missing featuresExited for an app! So helpful to have easier access to daily sales but would love to see additional features including: - orders/item sales per hour and as a real time report - gross sales next to net sales - week over week comparison.LL beebVersion: 1.8.0

Great addition!We can now see realtime results from all our restaurants in one easy spot..VlapapaVersion: 1.8.0

.Just really clear and easy to understand.A55555ytrtyVersion: 1.17.2

OwnerEverything is going well and we’re enjoying the uses of it..AlshahulVersion: 1.13.0

Thank you !Been waiting for this app for so long, so stoked it’s available!.Loo DoggVersion: 1.8.0

Only Daily sales?Am I missing something, or is there only single day sales reporting? How about Week to date? Month to date? Etc etc..JL'rVersion: 1.12.0

FinallyFinally I waited years for this app Thank you 😊.ElgreatlyVersion: 1.8.0

Good but missing featuresThe app is good. It is missing some features which would improve the app. Needs overtime labor. Needs active/open tables. Needs gross sales..LO TCGVersion: 1.8.0

Additional detail infoHoping there will be a daily sales breakdown of cash and credit cards info..Chitsharon88Version: 1.9.0

The bestIt’s a Ferrari for our restaurant to let us win the F1 of the restaurants.Athina1982Version: 1.17.1

Has potentialI would like to see the labor summary+time entries (I get you show this but in a more concise form like desktop) by job code included as well as a separation of shifts..Al M RVersion: 1.11.0

This app keeps on getting better!My only complaint about this app is I’d love to get a proper iPad app one as well..BeardyPizzamanVersion: 1.12.0

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Toast Now Negative Reviews

Toast Steals From CustomersAt my small business family owned restaurant our Toast system double charged our customers for their meals on Valentine’s day. This was over a week ago now and Toast has not refunded any of the missing money. Our customers are hurt and furious because of this theft. The Toast helpline worker hung up on us when we called for help. We are left dealing with robbed customers and Toast will not refund the missing money. This company has criminally bad customer service as all they can tell us is they are trying to work on the issue and they have no idea when it will be done. We need help! Our customers have been robbed by Toast! They need to refund the money out of their own pockets if need be until they sort this egregious error out. We are a small business and are suffering greatly for it. Toast needs to address this issue immediately..Errr....Version: 1.11.0

App is lacking… needs more info!When we purchased the toast system we were told that we would be able to view all open and closed orders/tabs (with the order details included) on the app. Very disappointing that it does not have that capability! This is a huge deal for our business. Our previous system had this on the app. We were also able to see a list of comp/voided tabs. To truly be able to monitor a business all of these things are a necessity…..Abcdefghijklmonp10101Version: 1.12.0

Need more information than just overall salesThis app is lacking a lot compared to Square’s app. You are not able to see cash vs credit card sales, amount of credit card tips, make any adjustments to your menu or credit card fees associated with the sales. It is so basic which is very surprising given the in depth capabilities of the register and back end itself. The app needs updating to give restaurant owners more real time information. So much of life is on the go and more information should be obtainable from your cell phone on this app..AvidIceCreamGoerVersion: 1.11.0

Login Issue every timeEvery time i have to go to browser to log in , then why you guys has the app if we cant login their , and its automatically logged out every time when i clear the app from background.LazzyladVersion: 1.15.3

Not goodAs innovative, as Toast is, the Toast Now app needs so much work. My report page never updates on the correct date. It stays stuck on the day before for some reason. Also, there should be a way for you to see basic reports..Nikki_226Version: 1.11.0

This app is pointlessConsidering how expensive toast is, I expected the app to function at least as well as an app like Square. But it does not at all. You cannot update inventory, which seems like it would be a pretty basic function. sales data lags terribly..JoanofdarkVersion: 1.15.0

This system used to be way betterToast has gotten to big for there britches, customer service has gone way down hill. And all there new updates are dumb.Austin406Version: 1.15.3

Toast is a messThe app is not even worth the trouble. Missing data. Bad UI. Confusing statistics and reports. What a waste of time, but nothing from toast surprises me anymore. The lack of customer support is astounding for a company that works within the hospitality realm. AWFUL.PompousAholeVersion: 1.17.2

UselessThe sales report is useless on the app. You can’t even see the exact time a sale happened, which forces you to go on a desktop to see the details..Tam27juin1983@Version: 1.17.1

Login doesn’t work on appI had to reset my password 3x or more just not to be able to use the app.TayKay904Version: 1.20.0

What?Dumb overall.Hot BasuraVersion: 1.16.0

ToastStole my money.Magslax14Version: 1.19.0

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